Reviews of Ovation Travel Group (Travel Agency)

Paul Grumo

What a horrible experience my firm had with Ovation Corporate travel services. After the first few weeks of our start up they kept up with their promise. Afterward we did not have any (3) dedicated agents to our account. When our admins called they never got the same agent twice, with extensive reservation to Asia it was very difficult and time consuming when the admin had to repeat everything over and over. Even with the emails they said within 2 hours response time, it took them sometimes 2 days to reply to an email. When we demanded to speak to a supervisor or manager we were told that the supervisor for that account was not available or out that day? We also left a few message to the head of the Financial desk and never received an email or phone call instead a supervisor called in their place.....Horrible just horrible experience...We welcome our new Travel Department with open arms.

Max van Walleghem

HORRIBLE EXPERIENCE. Took days to get a response from them, and by that time flight prices had already changed and had to be re-evaluated. They had 5 different reps working on different flights which caused tons of confusion for everyone. I would have to call 10+ times and email them to get a response to a simple question. They would ask me questions that had already been answered in the same email chain (if they would just scroll down they would see the answer. If I could give ZERO stars I would.

James Welch

Place sucks... no help

BARRY KAYE

Great

Sean Owens

Wasted an hour trying to get the contact email for a hotel from one of their reps. The individual I was dealing with either didn't care to read my messages or was so incompetent that it didn't matter whether she did. I eventually had to circumvent the rep and call the hotel to get the proper information. I give 2 stars only because the rep followed up with the proper information 20 minutes after I had already given up hope for their sake. Honestly felt like I was watch Adam Sandler's answer during the climax of Billy Madison, and certainly felt dumber following the interaction.

Kevin X

The workers they hire here need to travel. I was reprimanded for doing a job there and was lied on by one of the staff. The only guy i had interactions with was quoting scriptures. I hope this business does better with booking flights!

J Nti

Its an Office. Great Corporate Travel services

AL Manager

Lisa placed an order with us today