Reviews of Marazul Tours (Travel Agency)

JENNIFFER M. SUN

Such great customer service. Thank you for your help and being so polite over the phone with all of my questions!

Agnes Bedor

What a nightmare.... they were recommended from a biking company to book an over night hotel and obtain 2 Visa’s... Once they received the initial info to book, it was impossible to reach them. Never answered emails, frequently no receptionist would answer, the person who was handling our account voice mail was either full or wasn’t answeared. One day we found a $717.00 charge on our credit card from them., even though I had asked them multiple times to notify me of the costs accrued. ... again, for one overnight hotel and 2 visas.... only when I threatened to cancel payment on my credit card did I get a call. For those going to Cuba... we found out later that you can order on any hotel on line site accomindations in Cuba.