Reviews of Gil Travel Group (Travel Agency)

Duron Shem-Tov

(Translated by Google) Birthright experience is outstanding! The only portion that left a bitter taste is an experience with Gil travel agency, in charge of travel extension. Shame and disgrace Unprofessional and non-stop service! Do not mess with them! (Original) Birthright experience is outstanding! The only portion that left a bitter taste is an experience with Gil travel agency, in charge of travel extension. בושה וחרפה שרות לא מקצועי ולא עומדים בזמנים ! אל תתעסקו איתם !

chaim bernstein

I Will never work with them. They never get anything done in a timely manner. I hope Birthright used a different agency.

Ariel wainer

The worst travel agency ever. Avoid at all cost. They are rude and will not speak to you nicely, furthermore they are liars and scumbags. They have profited illegal money from Taglit students and ignore phone calls until 5 days before so they can charge you more or not let you extend. Avoid at all cost as lawsuit will be coming for these scumbags

Daniel Utley

This review pertains only to Birthright Group Travel Experiences, facilitated by Gil Travel: My trip participants and I found that this agency has strict rules and works with thousands of traveler for Birthright Israel. You should be sure to pay close attention to fine print from your Birthright trip provider and from Gil so as not to be surprised with what you can or cannot change for your flights. We found airline changes more expensive when booked through Gil than through the airline's Tel Aviv office. Gil does not offer customer service around the clock, which in my opinion, is unacceptable given the sheer number of travel participants they handle. Gil has confirmed that this is their accepted practice. Gil Travel has read this review and responded to my concerns, confirming that the level of service my trip participants experienced were indeed within their policies of doing business.

Gogigz

Very rude customer service.

Karen Prager-Eaves

We have been to Israel and to Spain with Gil Travel and have had fabulous experiences. they always answered our emails in a timely manner, worked with us to schedule extra nights in hotels when we wanted them, and sent us a long list of things to do after the tour is over. Their tour guides are extremely knowledgeable and personable as are the scholars that accompany their tours.

Jisna Rajan

We get wonderful experiences from those place..it was an extremely good decision of choosing this trip.Gil travel group was an excellent service providers.

Sam Meigs

They make a living ripping off people extending their trip after Birthright. What would cost $50 through the airline costs $165+ through Gil Travel.

henry Schlessinger

DO NOT USE FOR BIRTHRIGHT EXTENSION. They up charge you up to $110 more than it would cost to call the airline and do not allow you to check in early so you must go through the arduous process of airport check-ins. They are also closed during normal hours of operation in Israel so communication is impossible. Absolutely worthless service.

Michael Shvarts

I unfortunately fell this scam as well. Do not change your birthright trip with them. I wanted to extend my trip -- that's 200$ when you call Air Canada yourself. Gil charged 390. 190$ for them to make a phone call...what a great return.

Elizabeth Milovets

Very difficult to communicate with this company whether over the phone or email. Had no communication with them after purchasing their service, called after 3 weeks to confirm and learned that the service was no longer available. Gil blamed this on long holidays in Israel...

Noa Eshed

Tier 1 professionals

YMH-PRODUCTIONS

I used them for extending my Birthright trip. They got my flight changed within a few days to the date I wanted, while some of my friends waited until they arrived in Israel to see if they can try contacting the airline directly to change their flight, they ended up paying like $250 and didn't even get the flights they wanted, while I only paid $165 via Gil Travel and did get the date I wanted, because I booked in advance. Customer service A++

harrison alves

A BUNCH OF SCAMMERS! They want to charge me $165 to extend my flight and have informed me that I was not "allowed" to call the airline to request such a change. Little did they know I had already extended the trip directly with the airline for $65. No phone skills and poor service, but don't say that or they will go off on you. Don't take my word for it tho, do your own research. You've been warned.

Roman Zelvenschi

I've been travelling to Israel for years and thought that I know it and out, but Gil Travel tours showed me stuff I've never seen. Looking forward to now experiencing their Jewish European tours.

Yanina Purim-Shem-Tov

I am very disappointed with this travel agency, specifically their handling of birthright extension process. My child processed all the paperwork as instructed to obtain the extension of travel after completion of birthright trip, and staying for an internship in Tel Aviv. There were confirmation emails from the Gil travel representative that the extension would be confirmed within 5 business days, yet no response followed for 3 weeks; at which point, there was no way to extend the travel and required cancellation and booking of a separate ticket, accruing significant expense.