Reviews of Darel Salam Travel (Travel Agency)

Sulaman Zafar

The packages that are offered Umrah with Al Aqsa in Rajjab for Miraj started in 2011 and they offered 2 nights in Jordan and 3 nights in Jerusalem and 1 night in Petra and 1 night in Dead Sea. Each year they have reduced the amount of nights in Jordan and in 2017 they only gave 3 nights in Al Aqsa. Now there's only 2 nights but it's actually one day. One night isn't worth it to go there. They cut a night out in Mecca and Medina. They keep reducing the nights and raising the price.

nadeem iqbal

Excellent experience. Excellent people.

Mona Aly

This review is a based on personal experience with my family when they performed Hajj in 2016. It's amazing how they take care of all small details, extremely organized. Friendly staff, feels like family. Would very much recommend.

Mo A

Very unhelpful and rude customer service. Please learn some manners.

OnFoot AZ

Treated us like family. Very great service. Would recommend for everyone. Thank you.

Aamir Khan

Dont buy any tickets from this is worst We purchased ticket from this travel agency take a was my family a flight a connection connecting flight from Dubai to Karachi and when my kids ask for drink they were asking for money because they say on their flight they have to pay for any snack or anything this is I never anything like that in my life now my family's coming back on September 3rd I just find out that they are separating my family from sitting arrangement I have 4 Minor kids that flying with their mother they put everybody separate on a plane they telling me that I purchased a ticket for the flight but I did not purchase any seats I pay $8000 for the ticket and this is what I'm finding out if 18 hour flight and my kkods and my wife they have to Sit separate, I spoke to the airline they're telling me that it was the travel agency for their this something wrong in there and this is why I'm facing this issue so my suggestion is do not buy anything they can to rip you off I will be following a lawsuit tomorrow as soon as possible for that.

Nabeel Attia

Excellent travel experience Salute Hajj Mostafa.. I am proud of knowing you and knowing Sozan .... I am looking forward to do UMRA again....with your Company....

Z Was

I was upgraded to a five star hotel while we were in Makkah and it was the first time I experienced a hotel of that quality. I felt so blessed to be in the holy city.

S N

I was not too satisfied with Dar El Salam services. From the start, when trying to make arrangements for a customized tour package, the agent I was working with didn't give me the opportunity to consider several different travel arrangements as she was not open to reworking and representing different travel options. When I asked for a second option, the agent told me "don't waste my time." It's customary when working with travel agents that there will be some back and forth in reworking the plan/schedule to meet your travel needs. After I pushed back, she then appeared be more open to offering a second travel option. However, this was disappointing because after that incident, I didn't feel my questions for more details were welcomed. As such, I didn't receive the optimal package I was hoping for. Also, when we arrived at the airport in Cairo to meet our driver/guide, we were picked up by a completely different company called Memphis Tours. However, at no point did Dar El Salam tell us who to look for at the airport, or what sign they would be holding. This was poor business practice-- when going to a foreign country, you're always warned about being safe and extra cautious, and to not go off with any strangers. We were approached by someone with a sign that said "Memphis Tours." This person stops us and says I'm picking you up. I was initially thrown and then asked what names he had of the travelers and he couldn't tell me. That made me suspicious. So then I asked how he knew it was us, and his response was cryptic. At that point, we had to have this person prove that he was commissioned through Dar El Salam to pick us up. He pulled up an email/text that had all of our information in it. But at any rate, for our safety, we should've been told by Dar El Salam what company to expect for pick up. From Cairo, we traveled to Istanbul. Both the tour guides in Cairo and Istanbul didn't display a certain level of social awareness of the their customer. The trip should be designed to serve the needs of the traveler, but it was if the traveler was serving the needs of the tour guide. At times, we felt hurried through different tour sites leaving little time to observe on our own, talk among ourselves as travel companions and take pictures. The tour guides had a standard narrative they offered during the tour and it didn't seem like they were willing to deviate from that plan even when us as travelers had different interest. When we would ask questions about other things not covered in their standard narration, our attention was brought back to what the tour guides wanted to cover and not what we as travelers wanted to hear about. Unfortunately, this made the trip a little less enjoyable because I couldn't take in the scenes at my leisure or hear information about the things I was particularly interested in.

zeina AS

amazing umrah! god bless you all!

Nadeem Ramjan

Amazing travel agency. Super friendly and accommodating. Wouldn't trust anyone else to book my travels. Ive been to Spain, Jordan, Palestine, Saudi Arabia and China with them. Planning to go Uzbekistan next year. If you miss a flight they are able to quickly help you book another so you dont potentially miss another connecting flight. Also they have great relationships with many different airlines. They have a strong network of tour guides all over the world. And their staff is there at the airport to bid you farewell and to receive you at your destination. Website makes it super easy to browse for trips and to book. They also dont hold back on gifts and other nice personal touches like dictionaries to tackle foreign languages. Conveniently located in midtown they will help guide you through tedious visa processes.

Bibi Ishmael

My experience was great, I have used their services three times, one Hajj and two Umrahs Alhamdullia. This agency has knowledgeable staff and their mission is to provide the best service possible, by caring staff members of their team. From planning, flights, hotels, etc. The best and Only the best Alhamdullia. The Sheik are learned and very knowledgeable in Islam, a real treasure. My life is better and I am striving to be a better person, because of my experience of being with knowledgeable leaders, Mashaallah. I had the pleasure to be with Sheik Dr. Reda Bedeir and Sheik Saad. Recently young Sheik Ahmad, a warm, thoughtful and knowledgeable leader, thanks Dar El Salam. I also did a third country with them, Turkey and Dubai, amazing. I am grateful for the five stars hotels, delicious breakfast, snacks in the room, and the coordination of the staff to make my trip successful and easy for me, Alhamdullia. I highly recommend this agency and definitely plan to use them again.

Rajib Mazhar Hasan

I love how nice people working here are. They really care for your time and comfort every step of the way. I would travel with them again for sure.

Prince Rayhan

35 year in business, not a single experience. Very professional services.

Lou K

Exceptional experience. Highly recommend.

ZEESHAN AHMED

Great Srvice