Reviews of Expedia Inc (Travel Agency)

JOHN PATTERSON

(Translated by Google) N / A (Original) N/A

Suki Prewitt

Great travel

Kathy Larson

DO NOT USE EXPEDIA!! I used to have great service. They did not purchase the flight I was guaranteed 60 days ago, They put you on hold with over seas customer service only to drop the call once it is finally transferred state side. These people are crooks. I am filing complaints with the Attorney General, BBB and Chamber of Commerce.

Allen Zhao

Expedia's customer service management in their Nevada office is the worse I have ever experienced in my 15+ years in customer service. When trying to escalate an unfortunate situation regarding a booked itinerary, Katherine (supposedly a manager at their corporate Nevada office) was rude and treated me with ridicule. Really surprised at the lack of professionalism and customer service from such a large travel agency. Will never book another flight from Expedia again.

Weston Steimel

Absolutely horrible customer service! We had two itineraries with the same outgoing flight (different return legs), and the airline sent a schedule change for the outgoing flight. On one itinerary, the schedule change was correctly reflected; however, on the other, the outgoing flight was cancelled entirely. I phoned Expedia customer service, and they said the flight had been cancelled. I told them to look at the other itinerary and see that it was not cancelled but rather the schedule had changed. They looked and acknowledged that that appeared to be the case, but said I would have to call the airline and pay a rebooking fee to schedule onto another flight, which I said was ridiculous. I called the airline, and they fixed the issue free of charge, but shortly after, the flight was cancelled again. Not wanting to deal with Expedia again, I phoned the airline directly and had them fix it and confirm that it was Expedia sending the erroneous request. I decided to phone back Expedia to try to have them look into why their system kept sending a cancellation. The person I spoke to was incredibly rude and hung up on me. Fortunately, after several attempts, the airline was able to block Expedia out entirely so our flight would stop being cancelled. Of course Expedia still denies any wrongdoing. In fact, the most I've gotten so far is a line about how they will use my feedback to continue to further improve their products, but judging by the plethora of similar complaints I'm finding, that is not likely to be the case. I will never use their service again without major changes being made. Just hoping to save someone else the frustration of dealing with them.

Claudiu Petrea

I have only good things to say about Expedia... I'm a gold rewards member and no problems with them...

Bunny Woods

LOVE THIS COMPANY!!!

Jon Scott

Been on hold for 30 minutes and counting. DON'T DO BUSINESS HERE. If you have a problem you will be good an Fu'ked

Dr Edward

I do not recommend to friends or family !!

David Xia

Terrible customer service. I called to complain about an inaccurate listing price. They said they'd call back to follow up. They never did, and now I have to track them down again.

Rawan Eliyan

This by far the WORST CUSTOMER SERVICE I EVER RECEIVED, an off-shore customer support that don't give a damn about customer service. I was put on hold for an hour "system can not locate itinerary" and website is useless..until call dropped!! called again next day, to no avail. I am not sure how in hell Expedia ranks highest in internet service.. This is causing me and my family to BOYCOT Expedia forever!!! If you want to save time and money, shop somewhere else..

Lucas Voss

Cannot get on answer about a refund. They continue to redirect my calls and made to wait an hour in between each hold.

C R

Worthless customer service!

danqing xu

Trash company. Don't book anything on this website. Nothing can be solved through customer support.

Bonny Sulisyo

Rent your car elsewhere Expedia US does not know cars or customer service.

Rose Anne Wilson

I am 61 years old and have never experienced such poor customer service. They are the most incompetent people I have ever met. I will never ever use them again. We booked a flight 4 months ago and were informed that the airlines had deleted that flight. After days and literally hours on the phone we have not gotten any cooperation or e-mail concerning our new flight. The representatives have very poor English skills and make promises that they don't keep. They have our money but we have no flight. You can't even get someone at the corporate office.

Guido Lombardi

Gave me a reservation for a car company that closes at 12am and my plane landed at 11:40. Did not find out until I got there and I had to rent somewhere else for double the price. I was stranded until 4am in 30° weather until I find another car. Horrible customer support.

Jason Kamb

The employees are what make working at Expedia great! This is not a location for travelers and customers to go to; it’s closed to non-employees.

Lo Fu Tan

Trying to upgrade a car as part of a package I booked is next to impossible. The website doesn't even have the phone number to call. I found it doing a web search, then got put on hold forever.I tried the call back service... it is well over the timeframe they gave, and still waiting. I also have not been able to get an itemized receipt. I used to like this site but won't be using it forever from here on.

Steven Roberts

Huge office, location is a bit far, decent customer service good size parking lot. Etc

Todd Curtis

Just booked a flight for $200 bucks as a guest. Expedia prompted me to sign into my account and when I did, the itinerary disappeared. Went to book it again and the price was $240. Called customer service and was told it was the airline that changed the price. Never using this site again.

Lauralee Chung

Always love the people here, everyone is so knowledgeable

J M

Very nice building, pleasant people .

Angelic Chitwood

I deal with expedia for my corporate reservations and I have never had a problem with them. They are very knowledgeable and patient as I always have multiple reservations to make for quite a few people at my job. I am not sure why the other reviews are so low. I will continue to make reservations through expedia.

Valerie Brown

My husband and I went out of town and overbooked by one day. Contacted Expedia got disconnected three times and spoke to three different Expedia agents, all of which had serious language barriers. Finally, after three hours on the phone were able to receive a refund for the extra day... But then hey hiked the rate up from what we originally agreed to, so our refund was less. Had to argue and argue to get the confirmed rate we had already paid for. Then they issued a refund and here we are two weeks later with no refund, and Expedia saying it's our banks problem and our bank saying they haven't issued any refunds to our account. Can't get ahold of anyone who knows anything and customer service is joke. Part of customer service isn't just being nice but actually being useful too. We will NEVER NEVER NEVER EVVVVVEEER BOOK WITH THEM AGAIN. They are a joke for a travel agency.

Deborah Black

I spoke with Mary at Expedia to change my hotel accommodations, she was very pleasant and accommodating, she called the hotel on my behalf and was able to secure the change with no additional charges or fees. She stayed on the line with me to note my reservation, and gave me the rep at the hotels name, and remained me my updated reservation. Thank you Mary, so appreciate all your help!

Darrin F

I not really sure this company exists. They let someone book on my american express card. Don't use this company.

Randy Thomas

Perhaps the worst company on the planet. I will never do business with those idiots again.

ved sun

This is a stupid company. They don't care about anything about you. The service is very very bad and they also disclose your private informations. Don't use their service unless you want die soon.

K Hansen

Their service is the worst!!! Twice I've had to change a reservation that I had. I tried doing it online and the icons that you're supposed to click on wouldn't work. It's almost impossible to find a phone number for them, I did and tried to leave a message in the general mailbox and it kept kicking me out without letting me leave a message. I then opted to talk to an agent and the phone rang probably 50 times and no one ever picked up and it never went to voice-mail. What a nightmare!!!

Jeff Armstrong

Nice place

Juanita Allen

Loved it

Dick Franco

Horrible service... nothing but trouble... foreign agents misspell names and then you can't check in.... good luck getting a mis spelled name corrected... HERE COME THE CHANGE FEES, BIG ONE's LOTS OF THEM ! ! NEVER AGAIN will I use Expedia ! ! ! !

Donna Schneider

Probably the worst customer service I have ever dealt with in my entire lifetime, do NOT use this service. The phone representatives are from another country, they repeat what you say like a parrot and have no viable solutions to help. Worst!

zsdelong .

booked a mystery hotel..won tickets to stagecoach 4 hours later. called to ask for cancellation even though it was absolutely not supposed to be allowed and was told after 30 min all was well and confirmation of cancellation would be short to follow. there was literally one room left near stagecoach so i grabbed it and when following back up on the cancellation i was told no such request had been received or processed. Waited for 1 hour for a supervisor to "confirm" my claim and was disconnected. called back and corporate office agreed to cancel if i got the hotel on board which she insisted would never happen. Well, it did but now DeDee at the corporate office says thats not what she said. Seems to be a company staple. Had i been told my reservation was not able to be cancelled as I feared I would have been okay with it but the fact that they said it was cancelled and now after 6 hours of back and forth resulting in providing everything they say they needed they are just rude and all too happy to keep my $350 that the hotel will never see. Shameful.

Sydney

You can't talk to the customer service. They made it impossible to reach the customer service. The worst EVER. I am leaving expedia permanently.

Ron Warkmeister

Bad customer service. Long waits and no problem solving.

Teri Williams

I prepaid Expedia for an airport shuttle when I arrived in Washington, DC. The counter clerk told me the price was $20.00 - I paid Expedia $25.00. Never got an answer from Expedia when I sent them an email asking why the overcharge.

Robin Bruce

Horrible. Expedia booked me a room that wasn't available, charged my credit card and sent me on a 12 hr wild goose chase via telephone to resolve the issue. Borderline criminal - they advertise rooms that don't exist and make it so difficult to revoke the charge you give up.

Claudia Lasley

I love that place....

Elaine Sichler

I booked a flight with Expedia and had to pay extra with the airlines to get seat assignments. Either Expedia or the airline changed my flight and I had to pay again for seat assignments on the new flight. The airline wouldn't refund the money I paid for the first seat assignment on a flight I was no longer booked on! Spent over two and a half hours (mostly on hold) on two different days with three different Expedia agents trying to get a reimbursement. Finally Expedia's agent named Matthew was able to get me a refund for the first seat assignments. I did not like the fact that Expedia didn't let me know about the change of flight.I found out while I was going over my trip details. Had I known about the change earlier, I could have booked my seats without having to pay extra.

Suzanne Hannigan

I could rant for quite a while about the mis-information, incorrect booking, and endless wait times on hold only to be disconnected. Instead, I will just say that the service, from the barely English speaking reps, is abysmal. Do not use Expedia unless you are 100% certain that you will have no issues that require assistance of any kind for the company. They are interested only in bookings; they care not at all about helping you.

Skip McCrone

usually very helpful. But this time trying to change a flight and car reservation is taking over two hours and still going. Have talked to 3 different people and still not done. going on 2 hours and 35mins. Glad I am not paying this phone to where ever their help desk is in the world. Getting charged an airline fee for cancelation is bad enough, being on the phone for this long for something that should take a few minutes is ridiculous. then they try to give a $50 for a hotel, which I am not even booking.

Kenny Wong

bad customer service,long waiting time

Brandon Reyman

Expedia helped cover the cost of the hotel room rate increase when I had to change my travel dates. They literally paid for it (I canceled some week days and added some weekend nights). Hassle free phone call. It was an unexpected pleasantry. I'm stranded in a blizzard and don't feel as bad about it now. They changed my entire 2 and a half week trip without charging me any fees, even though I paid for the cheaper non-refundable hotel rate. Very satisfied and will be using Expedia again. -Note, they also had the least expensive room rates for every hotel I wanted to stay in, which is why I chose them to begin with. -The long phone call wait is because they have to call the hotels and get things taken care of over the phone. You can probably ask them to call you back if you don't want to wait. Also keep in mind, they are a travel agency and at the mercy of the hotels, airlines, car rentals companies, etc.

Julita Morris

Absolutely horrific experience that I am still experiencing. EXPEDIA processed my payment and deducted the fee from my credit card without booking my hotel and reserving me a room. Hence, I paid for a phantom service and was defrauded. Then when I called to inquire, they redirected me and made me wait on hold for what they claimed would be 3-5 minutes, which was a horrendous lie. It's exactly at the 3 hour and 30 minute mark now as I wait to speak to someone named Lorraine from their Las Vegas Corparate HQ. I am so traumatized by this experience. How can you impinge on someone's time like that? Expedia Canada is the furthest thing from a Canadian customer experience. The agents I conferred with have no customer service etiquette and are even bordering rude. I now feel a responsibility to educate our potential clients to steer clear. I've used Travelocity and Flight Network and Sunwing Vacations and SellOffVacations, etc. without any of the same issues I experienced with EXPEDIA. I am a seasoned traveller, travelling domestically twice a week and internationally three times a year and only have experienced this maltreatment from this company. Steer clear.

Jacob Gallison

Lovely

Steve Jacobson

easily the worst customer service in the history of customer service.

Sacha Kechichian

Used Expedia and learnt in the news they spy on our phones and steal our data without our agreement and cheat on us. Look on Google Expedia Glass box and you will see...

Ronald Baade

I booked three itineraries...all four months in advance. I was sent confirmations. However, five days before vacation, I went on line to print a voucher and by chance saw one of my three itineraries was cancelled. I have been speaking with agents and supervisors based in Costa Rica. literally now over seven hours either on hold or having to call people back. They have admitted that they caused the problem and even acknowledged that under no circumstance was I at fault. They have also recognized that no refunds were given to me. These reps in Costa Rica have attempted to put me in touch with corporate for the last two hours...I am still on hold. No resolution as of yet. What an outstanding "Happy Birthday" for my wife. Hopefully this gets resolved or attorneys will be involved. Lesson learned, find a human travel agent, pay a little more and avoid Expedia under all circumstances. You will likely see my name again soon once I have filed a lawsuit and informed any news reporting agency of the dangers of dealing with Expedia...will probably win a judgement, but will likely be a miracle if I collect......$8500.00 down the drain...thanks for taking advantage of yet another middle class citizen. Okay...a bit of a result?? They are getting me the two seats back for the airline. Turns out the reservation at the hotel was never cancelled. However, no seat assignments until I go to the airport...basically on stand by. Also no concessions whatsoever. Beware of this company.

Ida Wallace

So NOT happy with Expedia. I called two times last night and was put on hold for one hour and twenty minutes. I called again today-no resolve. I have two round tickets I purchased through Expedia for South Africa, The itinerary number on my email does not work. The number they gave me for the website for the airlines does not work. When I call Expedia the automated phone does not recognize my phone number, even though I have bought several tickets and hotel rooms through them. The night before I get on the plane, I will be in South Africa(US Citizen)and will not have a cell phone. I will not be able to go on line to confirm, nor pick my seats. They told me its because of a third party booking?? What?? Means nothing to me the customer, who PAID on my credit card $516.40 and now I cant get on either site. SO, they think I should just go to airport and hope for the best? I am supposed to confirm 24 hours ahead of time, let alone the seats. How professional is this? Cant wait to tell my friends to skip this bologna. SO NOT happy with Expedia, I expected more. Guess pay and hope for the best? Not my style. Next time I will go through another company, this has taken several hours and still no resolve. I'm on hold again, this time Las Vegas, its been over 9 minutes and nothing, guess better than 1.22 last night. SICK and SAD

Cassandra Hannah

This building needs a major interior overhaul for those poor employees locked up in there all day. Compared to the other Expedia office buildings, this one is a prison. Beautiful location though.

D Sablan

I have a fraudulent charge on my credit card from this company and have tried to phone them over and over again. I filed a complaint with my credit card company, but I would be very leery using this company. Book directly with the hotels. I'm trying to have the charge reversed but will probably have to cancel my credit card for fear that someone has my account information. I have no idea how they received my information! .

Jim Anderson

Best evar! What a deal!

Rado Rado

Incompetent customer care agents with a significant language barrier to comprehend a complex argument. I spent 1.5 hours on the line, was transferred to 4 different agents. They pretended they were transferring me to a manager as I had requested, but it was all lies. I asked the last agent about his job title and it turned out that he was just another CC angent instead of a manager. They didn't prvide any solution and LIED to me unscrupulously. Finally, they offered that a "manager" could call me back within three business days... waiting for call (in vain I suppose).

Rami Ammoun

Do not use them. All reservations you make through those people are non refundable and can't be changed even if you buy insurance policies with their reservations, you will not be re-imbursed for cancellations. Beware!

Tammy Janes

A tour that I booked through expedia was discontinued by the tour company which contacted me to tell me to contact expedia for a cancellation and a refund. I was well within the "free cancellation" window even if the tour wasn't discontinued but still had to spend days and hours emailing and on the phone to actually get the tour cancelled and get a refund. I am actually still on hold after being transferred twice on a case that I already opened through email and haven't been refunded yet. I'm sure I will be refunded but I feel that the process is torture especially when the only reason I am cancelling is because the tour no longer exists!

Brenda RedCrow-Webb

Will not use them again. I booked a hotel stay one night for the next day, they took my money, when I printed out my paperwork it had the day I made the reservation and no later than 6 pm, and it was already 8:15pm. They wanted to give me a $25 coupon. What the hell? I'm a traveler not a couponer.

Shane Mitchell

No stars. Worse company ever if you need anything done after initial purchase. I was on the phone 2.5 hours today and only actually spent maybe 30 minutes of actual talk time.