Reviews of American Airlines (Travel Agency)

Angelica Espindola

Rude employees. United is better.

Michael Braun

Worst flight i ever had. Airline compromised my Girlfriends and my safety and comfort to seat an obese person halfway into the seat i purchased. Their response was basically suck it up we have to make a buck at your inconvenience.

Justin Mumaw

Charged me $100 for 2.5 lbs extra over 51 lb limit. I couldn’t remove any weight and “customer service” told me the rules are posted on the website...how about more tiered pricing for checked luggage?! Ripoff imo.

Tyler Bradshaw

Ok airline

uxia olsson

Dreadful experience generally with AA. I am travelling around the world and have visited 32 countries thus far. There are a number of problems with AA. here is a selection:- 1. American Airlines together with other US carriers load the back of the plane last ?? Utterly illogical and adds at least 15 mins to boarding times. You should take a leaf out of the low cost airlines of Europe who board logically by inviting the passengers sitting at the back to board first. Your policy means passengers are held up by the previous sector standing in the aisle or loading their cases in the overhead bins. 2. Charged for bags on each sector. A hidden extra which alone would cause me to avoid AA whenever possible. 3. No WIFI working on any flight thus far 4. Bags lost of the SFO- SJO flight 5. Flight delayed from SFO - DFW, Therefore missed our connection to SJO Had to sleep in airport. No help or voucher or refund was offered. 6. The check-in kiosks haven't yet been able to assist us at any airport. 7.Could not check-in online for any obvious reason and was not informed why by your website? That’s just a flavour of the problems thus far.

Gigley Real Estate

4 stars are for customer service. Best hands down! Not 5 stars because still a lack of communication when flight are delayed and canceled.

Lucas Haas

I come here a lot

Joseph C Rossi

American airlines is the worst

Rude One

Delay delay delay airlines. Flights are never on time, customer service is horrible.

Guest Name

Horrible, horrible service. They don't believe in being there for the customer. I had bought an extra seat and they wanted to take it away from me but not give me any credit for it. Frontier has totally lost whole family of customers

Todd Shaw

Miserable.

Rainer Vogel

My ticket got cancelled. The agents excuse is she does not know why. I have the electronic ticket on the phone. Boarding as the last passenger. Further we are now waiting for over 30 minutes in the airplane, supposedly for missing paperwork. I am a Platinum member and the service just keeps getting worse. The agents and flight attendants have additionally an attitude. Nice combination.

Christopher Roth

Customer service is amazing.

Terry Hoss

If you have top fly ain't bad

Stephen Logsdon

I had a great flight going and coming

Whitney Hasenkopf

Flight times are inconsistent and their boarding procedure is extremely inefficient. Worse than Spirit Airlines in my opinion.

Eduardo Villalobos

Horrible Flight! My wife and i booked a flight from Miami to Vegas, and as you know is a 5hour flight, well American apparently is sill using planes from 1990 because this plane was really old and the worst part were the seats! No reclining or cushioning at all! It felt like flying seated on a wooden chair, Imagine 5 hours of that!! I had never had problems with american but i don't know if will use them again, trans continental flights should be equipped with new and comfortable planes! Oh and in case you are wondering the ticket wasn't one of those super cheap ones it was regular price, i avoided using one of those super cheap airlines thinking that American would offer a better service, now we have to get back and we are fearing the same for our return flight. The good part is that we got to vegas safely, other than that it was like fliying in an old 1960 woltzwagen beetle! Deeply disappointed

Andromeda Surface

Hem rötar hemde ilgi sıfır... uçakta su bile paralı... aç uçarsınız...

Barbara Rodriguez

LA PEOR EXPERIENCIA DE MI VIDA FUE HORRIBLE VIAJAR CON ELLOS UNA PORQUERIA me dieron una hora de coneccion en Miami y tuve que buscar mi maleta cuando llegue casi corriendo el vuelo se había ido hacia Las Vegas estuve esperando desde las 8 pm hasta las 10 am del siguiente día cuando fui a embarcar en el avión no me habían dado asiento porque no había disponibilidad tuve que esperar a las 2 pm para el siguiente vuelo para Las Vegas y no fue directo con coneccion en Texas y una escala por 4 horas la supervisora que me atendió me dio un trato horrible de lo peor me parece una BASURA esta compañía y una falta de respeto de lo peor NUNCA MAS VIAJO CON ELLOS

Rita Charlesworth

Calm and helpful and courteous agent Gary took care of our cancelled Iberia flight problem

Carlos Martinez

I have travelled with many cheap airlines. No one beats american when it comes to poor service, lack of seriousness and quality of the service in general. I have given this airline many opportunities for them to make up for their errors, but they are consistently poor all around the US. I won't go into details because it wouldn't be a review but a Sci-Fi novel.

George Dinca

Waiting in line for 10 min. A lady from American Airlines asked us to get out and do the machine thing to get the tickets. Around 50 machines and 1 lady who don’t know what is she doing. It’s kind of impossible for one person to handle over 50 people... it’s clear that American Airlines has big issues with customer support. 30 min later I’m back in the line because the machine doesn’t work. Update ... checking in today for a trip. We went again over all that unhelpful staff. We are at front desk and 2 complete incomplete people try to issues the tickets since ... 40 min now. Ok, this is definitely last time flying with this company!

Fahad Alarfaj

مساحة الارجل بالكرسي مناسبه لطيران داخلي

Akiva K

Eww

C. Cossé

I have experienced 2 instances of crookery by AA. This weekend I attempted to redeem my "awards miles" (for the nth time) ... their website no longer allows you to complete the reservation online, and forces you to call the 800 number to pay for it. When you call they charge you a fee for not using the website. I argued with the rep on the phone to no avail. She insisted that the website allows you to pay and complete the reservation when using award miles and that's that. The other time was 2 years ago at Miami Int'l where their SCALES WERE RIGGED in favor of the airline by about 5 lbs. My bag weighed under the limit of 50lbs and had already been checked and re-checked 2 times by other airlines the same day. Everyone was either re-packing or paying $100 overweight fees. It was criminal.

Joel Anderson

Used the kiosk only and not the ticketing agent. Kiosk was good. Took a little longer than I'd hoped to get my ticket but was still quick.

Theodor Schmidt

Flüge sehr angenehm. Gute Beinfreiheit.

mireya garcia duarte

Superssss..!!!

Oscar Pichardo

As friendly as any other airlines

Jisna Rajan

fantastic services with all the facilities....

J.D. Songstad

HORRIBLE CUSTOMER SERVICE. They basically make it almost impossible to get contacted so customers give up on complaining due to the runaround they receive from the company. I flew to visit family for Christmas 2015 using air miles I accumulated with my AAdvantage Citi Credit card. On the return flight back to Los Angeles, the flight was delayed because it took forever to de-ice the plane in Minneapolis. So we arrived super late for the Phoenix layover and I missed my flight back to LAX. There were HUGE lines to get a hotel voucher so I wasted a lot of time and ended up getting very little sleep since I had to get an early flight the next day. AND the hotel they put us up in was a total dump - so basically I went from horrible First Class to a dumpy no-class hotel! Also, when they took my carry-on bag from me for the one flight that was on a smaller jet, they managed to crack one of my 311 bottles for liquids.

Sproesser

Dirty seat and floor. I pay to carry on a bag and am forced to check it. I don’t get a partial refund for being force to check my bag. If they lose my bag, my whole trip is for nothing.

michael dickerson

The worst airline ever horrible customer serivce and not flexible about fights i DO NOT recommend flying with American Airlines

Erik Dansereau

Great flight, was quick and no delays

Anil Gupta

Worst airline, frustrated staff, very unprofessional. Don’t help with your luggage. Treat you like an animal.

Jessica's Travels

THIS was the worst experience of a lifetime. You guys don’t understand, I brought my suitcase into two planes, then got off at Dallas for a layover, and they said my suitcase was too big when getting on that specific time. I don’t quite understand how that happens, and I’d like someone who actually knows how to talk to people to tell me my bag is too big, and give me a nice long talk about why that just happened.

Logan Sorter

I am missing a full day of my honeymoon (24hr delay bc of cancelation) The flight for NC then connected to Montego Bay was first delayed for about an hour and a half. Then it was canceled because the airline could not staff the flight with any attendants. There are many things that could have happened to lead us here, that's said, if the flight was made up planned executed down to the time to board and not a single person was communicating with the attendants to make sure that all the schedualing was correct I am appalled with the quality in trade I witnessed. That said I do have an understanding side and if the flight crew was on a flight that was delayed or canceled themselves then the company and staff are not at fault directly... 2 stars only because I know there are more variables than I can see. 1 star in my head because I'm at home when I should be in Jamaca. Thank you.

Mr Meowgi

Busy place. Great employment opportunity

Heather .

I used to love them and flew monthly with them. I will avoid in future. No enough flights---7hr layovers!!!! seriously...not allowed on flight because a minute late, after airport closed traffic lanes for a false alarm? Another day. Did I mention they said no to everyone in line who was not served because they were not at counter...was there an hour early, 1 minute late when at counter, tiny airport, 45minutes early, no lines!...next day only....terrible service. You are destroying lives with this garbage!

Juniet Cruz

I missed my flight this morning but the agent at the counter, her name is Michelle was very helpful in getting me a new ticket and even making sure I didn't have to spend the night at a foreign city airport by myself. Kudos to Michelle she is awesome. So far the best experience at a time of crisis for losing a flight I ever had. She turned a bad day into a good day thanks to her service and kindness

Harish Krishna Yanamala

I started hating American Airlines customer service. Especially the one at the airports, they are rude and unfriendly. Flights are well maintained.

Jared Wuerzburger

Clean, well functioning, and good service.

Kenton Tyler

Would have given them zero stars. But I couldn't. They canceled our flight. Couldn't explain why except weather. They won't transfer to another airline. They won't redirect to airports close to our destination. All the other airlines seem to be helping their customers. Never fly American. They don't know what customer service means.

Nathan Morrison

American airlines lies to you about everything and discriminates against you

Clarena Horne

Love the atmosphere

Janet Miller

Fly American always excellent trip back from Las Vegas to Tulsa got to sit in first class on one leg of the trip this second leg return was very full and seats were more or less not as comfortable but that's the name of the game in today's world of the airline

Brent Olsen

I was there 42 minutes before my flight at 6:00AM in an empty airport. They wouldn't let me on the airplane due to a 45 minute check-in policy. It cost me $400 for another last minute ticket and a whole day in the airport. They had a zero care, not my problem attitude when all they had to do was push a button. No joke, I couldn't make this up.

Chong Lee

Enough said!

Gatherlight Young

Soso 50

Steven Berman

Great customer service and flight

Lawanda Murray

My son had a kidney transplant they had true care and concern for me and my son

Anthony Ruiz

Canceled flight because they couldn’t find crew — TEN HOURS BEFORE THE FLIGHT. What a joke.

Michael Steier

Avoid this airline at all costs. They Canceled my connecting flight to my home city and left me stranded in Las Vegas. I’m disabled. Flight attendants will avoid you like the plaque if you want to simply ask a question. Company was rude and nasty when I politely asked them to get me on another flight. Had to sleep at the airport. Best they could do is give me a small discount leaving me to pay for their bad decisions.

chris schlater

The worst airline company ever. 5 cancelled flights hours of waiting in no customer service line. Never again they are seriously the worst. I fly frontier and never have this issues ever.

David Farris

Great company

Flaco Rey

I have fhe most pleasant flight from Dallas to Santiago Chile on the 787. Nice food and very professional staff.

Paul Drew

Consistent for better or worse. I know what I am getting.

Gina Y

Never ever so unprofessional!! Stupid airline

colleen murphy

My 6am flight was canceled. ☹

Dean Sensenich

Very cheap operation trys to nickel and dime you at every where they can .uncomfortable seats and crabby employees .

Erika Fetter

Paid $40 extra to make sure I don’t not receive a middle seat...after over selling the plane guess who is in a middle seat and out $40!!!!

Steven Schatz

Economy is a joke. Many hidden charges. Fly Southwest.

Larry Jansen

Agent MF1 was great got us on a flight out of Las Vegas when our original flight was cancelled. Told us we had seats on the connection and to go to the gate to get the seat assignment. Well we dont have seats, we are standby on a full flight!!!

Devon Ring

Unfortunately, I have to put two stars on this Airline. These employees seem not really happy to working with Frontier? Or are they being pissed off at Frontier because they're paying them as a low class? I've noticed every plane hasn't been cleaning for the whole month or so. Inside plane's passenger seats are totally uncomfortable and treating us like we are in back of the cop car with harder seats. They seem not really care about the customers who have a concern comments about them. I think Alaska could take over this airline and take care of these employees.

Marko Popovich

Ok airline. Nothing else too say.

Jazzmine East

I had a layover flight yesterday, and my trip was leaving from Mia to Las Vegas. The first flight was smooth and great, however the second flight from LAX to LAS was absolutely terrible. We were supposed to arrive to Vegas at 6:09 pm, but myself and all the other passengers arrived to Vegas at 11:35 pm. The original departure time was 4:55 pm. After departing, 30 minutes later we were told that we had to turn back around because the secondary valve faulted. I don’t understand why the valves weren’t checked before we left the ground and this is where I have my concern. Also while I was waiting on the plane the workers were discussing about the passengers being upset. I’m not sure if they knew I was still on the plane once we arrived back to LAX, but that was highly unprofessional. The flight was delayed five times before we finally landed to Las Vegas.

Fatoumata Konteh

American airline is the worst airline in history! My flight got delayed by one hour and I have to book another flight which also got delayed by 45mins. The 1st flight that got delayed for an hour is now delayed again for another 40mins. Without explanation or an apology. Never flying with them again!

a f

I have had the worst experience with American Airlines to my destination and back and I will never fly with them again. My flight was from BDL to LAS with a connector in Charlotte, NC. Because of the weather, our flight was delayed at Bradley which is not their fault. However, the miscommunication between their different American Airline hubs was! First off, the attendant at Bradley told us that there was such a delay for our flight that we’ll miss our connector in North Carolina and that we should probably just come back to the airport tomorrow because all the connector flights are booked up and yours is still looking like it’s on time. It’s a good thing we didn’t listen to her because that flight form North Carolina to LAS was delayed three times as well! We had even an hour and a half wait to our connector! Then, we finish our vacation and get to the airport in a timely manner and then TSA is all backed up leaving us with what we think is still a good amount of time to get to our flight (timing our times with what we usually use with BDL and JFK). But low and behold we miss our flight by 2 MINUTES! And this was told to us by a very standoffish attendant with an unwarranted attitude. So as we watched our plane sit there for ten minutes then take off, we were told my a manager that it was our fault that TSA took so long and we should’ve been here earlier. And that we wouldn’t get compensated for any of our troubles and that it’s a $200 charge each to switch flights but even so all the flights are booked. And that we are on standby for the next flight even though they’re all booked up. Additionally, we had hope to get on the next flight because we talked to someone first, but of course the people who had frequent flyer miles got into standby first who missed their flight as well! Also, there’s no free WiFi on the airplane, I had to pay for my checked bag TWICE! And the seats are so smushed together it’s not even funny. I am just shocked and appalled at the customer service of this airline and will never fly with them again. I will go back to Jet Blue even if it’s a little more money.

Sean Cromwell

Poor service and unfriendly staff. Planes are all outdated and dirty.

Sean Cunningham

Okay

David Miller

You have got to be kidding me!!!! I flew my daughter from Portland OR to Jacksonville Florida tonight as an unaccompanied minor. Her mother is trying to get to the gate to meet her and there is NO ONE at the ticket counter, NO ONE at security and she cannot get to the gate to meet our 13-year old child. The hoops that we have to jump through and the fees we pay to make sure our child is safe are well worth it, UNTIL SOMETHING LIKE THIS HAPPENS!!! Your job is to keep her safe, and make sure she feels safe. She is already nervous flying alone, and now she is not being met at the gate by her mother as expected???!!! UNACCEPTABLE!!!

David D

Love my airline, most of the time.

Tad Pendleton

Great Airline

Dimitar Petrov

Check in counter was a nightmare...rude and unfriendly. Had to change the counter to see another attendant

Jose Frias

(Translated by Google) Cool (Original) Chido

Anna Teteria Fiora

Got a good price to New York round trip for $377. But it seems the seats are getting smaller and smaller! And I only weigh 150.

Sid Cullingham

Lost my bags...no one seemed to care

Timea Allison

Absolutely awful. Flight attendants are just rude. Don’t waste your money.

s bergman

If I could put a zero, I would. Frontier is the most ruthless, uncaring, cut-rate company out there today. They horrifically under-pay their staff and that leads to terrible service. I stopped flying with Frontier 5 years ago after what was — easily— the worst customer service experience of my life. Never again.

Erik Werstler

THANK YOU!! I was amazed at the personal care and service I received from the PDX American Airlines check-in crew. Unbeknownst to me, my flight had been moved up a few hours and as a result it had already left when I arrived. Debbie at the American counter was fantastic and provided a level of customer service that is rare nowadays. Her 28 years of experience really shows. She understood the situation and and went to bat for me, even walking me down to another airline and not giving up until I had been rebooked. It's people like her that make the difference! Thanks again!

Gloria Degracia

My bag was delayed and scanned to a city that had nothing to do with my flight, and after trying to get someone to help, they did not seem to care. Multiple American Airlines representatives said that actions had been taken but they never did anything. Very inconvenient.

Jack Taylor

Good

Miss Natuful Blessing

The Best airline in my experience.

chris wood

Poor communication once my first flight (due to the plane refueled going on a 1 hour break ) was delayed no American airlines help figuring out where or what to do next .website down due to 100s of people having cancellation and delayed flight issues .customer service line had 40 + people trying to get answers representatives where overwhelmed

Alyssa Vickery

Booked our flights 1 year to our departure time. Got told we were not allowed to take on our carry on lounge on board because there was no room to put our bags. Got on our flight and just about everyother person on flight had a carry on bag same as us. Our seats were located right at the back of the plane infront of the toilet section. Also to mention that we checked into our flight 2 1/2 hours before our departure time and we were last to board the airline. May not to mention we came all the way from Australia to have a holiday of a life time. Also my mum, dad and sisters televisons were not working and one flight attendants rudely told them “watch the person infront of you tvs” which was quite impossible. Did not offer any other alternatives. When my mum confronted them to say she was not impressed when so the flight attendant told her basically to just get over it because its a “short flight”. Flight attendants were very unprofessional when someone on board asked for an orange juice one flight attendant simply ignored it and said to another “she couldnt even rember who asked her for one” Flight attendants did not attend to any customers on board they sat on their phones in the back area talking about their personal lives and also on their phones messaging friends and talking about it really loudly seeing as we were right at the back because we could here everything. Flight attendants came across as presented very messy and did not care about anyone on board only themselves. Will never fly wish such a rude underachieving airline ever again. Thanks for making it the worst flight experience we have had.

Robert Gardecki

Absolutely the most POS airlines to travel on cancelled flight FOR 3 DAYS w/o any reimbursement

Daniel Clark

The WORST airline experience I have ever had. Bar none. I watched my friend who checked in at the same desk as me get on a plane, while I am delayed approximately 6 hours from my original flight. Because I have a checked bag? My friend did as well. 0 consistency, and more canceled flights with this org than any other. From someone who travels many times every year, avoid American Airlines at all costs. 70+% of the positive reviews on here have no comments, go figure.

Tyree Zander

Great flights, destinations, and service

Joseph Elkana

Deloris is fantastic! She made booking over the phone easy and delightful. kudos to her! :o)

Sonya Weber

Had helpful, timely service at check in kiosk. ..

Aaron Elmore

Didn't have any problems with the staff or the flight but did not like that I had to pay $25 to check one bag.

JR Curley

This review is specific to check in for American Airlines at Las Vegas international. The crew here are friendly, helping you with your luggage and informing you of delays/things to be aware of. The area is clean and up to date. The line to the gates can get long if you're not TSA Pre, so if you're leaving at a peak time, give yourself a buffer. Prepare for a walk, this is a large terminal!

Dave M

Earlier this year I had a planned trip to D.C. for an important event. The day of my flight I got there 2 hours before my flight departure time as recommended. As I was trying to check in, their staff directed me wrong causing me to be exactly 1 minute and a half late for check in. Then they denied me my flight, by their ignorance. To make a long story short, I was put on standby flights, got stuck in Charlotte, NC with no luggage/clothes, had to purchase a hotel for the night, wasted my hotel night in D.C., then I finally got there the next morning and I literally had to run to my event to make it on time. It was the worst experience I've ever had with an Airline.

Aonuma Choothong

Flight delayed, canceled and lost baggage

Oscar Porter

Good service in a nerve wracking environment.

Daniel Lowe

Baggage claim is the longest wait or your bag is just straight out lost.

Debbie Steinberg

I work there!

Mark Scofield

Very helpful at the check in counter when redeeming fight voucher.

Barbara Brietzke

Our flight to dfw was scheduled for 12:59 today and it got moved to 6:15 due to they had no crew to fly the plane. There were other flights that went to dfw on as scheduled. We couldn't get on them as they were full. American didn't offer an solution to us for making us wait 6 hours.

Bryan Mabe

American Airlines is one of the airlines I don't give a pass to for their overpriced fees and anti-consumer ways. It's too big of a ln airline to excuse it. However, I do give them credit for not having as much delays (mechanical) than some of the other big names. The airline industry as a whole should treat the customer like they have a choice of what airline. But they know that often times we don't have a choice. Uber should invest in pilot licenses.

Tarik Nagib El Kadri Jr.

(Translated by Google) Terrible service at boarding !!! (Original) Péssimo atendimento no embarque!!!

Criss

Não tivemos boas experiências com essa empresa, embora o atendimento dentro e fora das aeronaves sempre foi bom, cortês. O problema é que utilizam aviões muito velhos: sem televisão, cinto de segurança quebrado, banco que não reclina, com cinzeiro (pasmem) tampado (claro)...fora outros problemas de falta de manutenção. Na última viagem com a AA, nosso vôo foi transferido da parte da manhã para a noite por problemas técnicos na aeronave e quase perdemos o vôo porque a própria empresa imprimiu o número de um dos tickets errado. Se não fosse nosso agente de viagens resolver o problema (naquela hora o guichê da empresa já estava fechado) não teríamos conseguido embarcar.

Diana Yurinova

Hated it, really. Delayed my flight for 12 hours and didn’t even notify me in advance. I’m at the gate, and should I sit here until the evening, when I could stay by the pool??? And of course I’ll miss all three connecting flights and arrive 1 day later to where I need to go, and miss a lot of important appointments on that day. Burn in hell American Airlines! I’ve never been your client and I’ll never be!