Reviews of Norwegian Cruise Lines (Travel Agency)

Jackie Pyles

This was the worse cruise I have ever taken.

Vijay Dubal

NCL has good food and lots of entertainment place. Has also wide casino section busy during sailing hours

Ashley Stearns

The port here is very interesting. I can be a bit difficult to find, but the listed directions on the cruise line’s website help clarify things. When you pull up, they help you check your bags and tell you were to find parking. If you arrive really early for your cruise, you can shop at the outlet mall attached to the port and checking in and boarding the ship are all streamlined. I wish airports were as streamlined.

carissa jenkins

We had a very nice cruise, great food, great things going on, on the ship!! The legends of the tour Micheal Jackson was phenomenal!!!

Don Johnson

I've been on many cruises and various cruise lines. Ncl is different in that most of the decent food options are a fairly large additional charge. The standard food is mediocre at best and sometimes downright bad. The lack of available non alcoholic drinks is terrible as well. The primary function of this ship (beeakaway) was to upsell you on absolutely everything from food, drinks and even entertainment. You would think that the initial fare would be cheaper than other lines but it is definately not. So, higher fare, terrible food quality and offerings, very nice balcony cabins (but comparable to lower priced lines). The absolute best thing about our first, and honestly probably last, Ncl cruise was the rock of ages stage show. In addition, the alcohol consumption was off the charts on this trip. I understand having a drink but we were accosted by absolutely drunken shipmates starting at 10 am until bed time. Just very poor overall experience. Try offering decent food included in the original fare, try to at least curtail the drunken passengers by offering alcohol in the afternoon/evenings, and please add signage to the ship. It was almost impossible to know where lines began and for what purpose. Ok, I could write a book about our bad experiences on this cruise. Bottom line... spend your money on a different cruise... carnival is cheaper on the initial fare, food is better and you still have to deal with the same crowds and drunkards with equal quality cabins.

Ron Hruby

Ok cruise and all they want is money the food is good but the drinks are very expensive

rcc1921 .

Too much nickel and diming. Too loud everywhere.

jennifer scott

Best cruise by far

Michael Mcshane

Best Cruise Line ! Everything you could ever ask for. Feel Free..do whatever you want and have a good time!

Arlin Fredericks

Love Norwegian we always have a great time

Darrell Polite

Awesome Experience

Darrell Dunlap

Outstanding cruise line. Middle class people just like me. Very friendly. Laid back and casual. Freestyle cruising is the way to go

Maria Wolf

I can't take enough cruises! Norwegian is hands down the best cruise line in the world!

Bryan Anonimos

All an all great experience

Michael Krob

Good across the board.

David Quinn

They seem to be going bigger but they haven't got the balance right. The ratio of guests to entertainment, pool, restaurant and shopping space is not right. They have more paying guests but less space for them on board Cost is climbing and they appear to be a little bit impersonal if I compare my latest cruise against previous trips with NCL. I will be travelling with them again, hoping that they have identified problems and got back to the levels they previously delivered, but it will help us decide on future cruises.

Cassandra Spence

Amazing experience! I have been on 2 cruises and have another planned.

Donald Gaspard

Boarding process needs improvement but cruise very enjoyable

MrLythos .

Loved it all don't buy a meal package. The food at the Garden Club AKA free buffet is better than all the rest

The Petersons

Excellent all around.

Veronica Hambacher

The best cruise line out there, I loved it

Garrick Barnes

Food and service in main dining rooms was terrible. Breakaway was great ship. Very clean! Awesome balcony room and excellent room steward! Overall....Not near as good as carnival!

Michelle Hanners

We sailed on the Getaway. The ship was amazing. Our only problem was there wasn't enough time in the day to do and see everything. The staff was friendly and attentive. The food was spectaular. We are hooked.

Merrie DeVoe

Love their cruises. They treat you very well. Lots of fun.

Roseann Gonzales

Just completed a 10 day cruise to the Caribbean and came back a pirate loved this cruise and loved the Breakaway.

Dave Mitchell

transfer from the airport was painless and the cruise was excellant

Heather Jones

Love the cruise went to the Western Caribbean with friends. Had the all-inclusive drinks package so had a great time. Had a balcony cabin which was very nice and enjoyed sitting out there with a drink or just relaxing with a book

Chef Mike

This Cruise line is my preferred, the ships are so large you can get away from people. Most people that cruise on this line are middle-aged not very many kids.

Colleen McFadden

Love NCL....only way to cruise. They create a fun atmosphere and the staff is really nice. The food was excellent and Teppanyaki was wonderful. We had a great time on our 7 day to Western Carribean. The shows were excellant too. Definitly recommend for first time cruisers...you'll be hooked.

Tony Marzullo

Food, service, room, and sights were all incredible. Can't wait for another cruise!

thaddea globash

We have loved every cruise with them

Shirlee Hix

Great attentive restaurant and bar staff on Pearl. Reception and Officers need a course in good customer relations. All food was oversalted but plentiful and well presented.

Lynwood Brown

Outstanding cruise line for both adults and children

Sharon Jandorf

Good cruise, but getting on the ship was a diaster

Joe Sangiorgi

The Alaska trip was great. Only thing I would say negative about the whole cruise is their internet service. It is so slow they shouldn't even charge for it

Tyler Mowry

Amazing. By far better than Carnival. The Breakaway was absolutely beautiful. Incredible food, awesome staff, would go again tomorrow if I could!

Donald Clifton

Worst customer service I've ever encountered. I made a reservation, NCL failed to notify me of my payment. When I checked to see they said my reservation was canceled for lack of payment. After quite a hassle they re-instated my reservation with full payment. When I got the email showing my payment it was for $300 more than my original reservation (and also $300 more than I could currently go online and make a new reservation). I protested and asked to re-instate my reservation at the original price. They refused. After several emails and phone calls and talking with 3 different supervisors they offered a $200 on board credit for compensation. I then threatened to contact my bankcard company and dispute the payment. They then offered to refund my money, which I took. My wife and I have traveled 9 times on NCL cruises and been responsible for over 50 friends and relatives cruising with us on NCL. We will never deal with NCL again. This is how they treat their regular customers - it's atrocious! There are plenty of other cruise lines available. Since this happened we and 6 others booked a cruise from the west coast and subsequently 4 of us have book a cruise to the Baltic. All this because NCL wouldn't try and make it right over their $300 mistake. We will never cruise on NCL again and encourage everyone we can to do the same. Don Clifton

Victoria Moss

For my first time I loved it. Definitely will be booking another cruise

Primehelix

Best cruise ever

Kirti Anand

Recent cruise to Alaska on Norwegian Pearl. Excellent service, everything works like clockwork, friendly and effecient staff, unlimited food and beverage, activities, shows and games

Dana S

I was a little disappointed I mean the ship was great but the workers wasnt to plesent especially when my room lady accused me of smoking in room when I'm not stupid I would not do that. She was also always knocking and waking us up when we was sleeping. She was just not to friendly. Also our luggage got lost and wasn't found till next morning and all the do is give you a shirt what are you going to do with a shirt? Then the food it was always the same thing breakfast and lunch was always the same the last night on ship was when they had everything different. And also everything closes at 8 I mean all the ships I have been on and hot tubs stay open will like midnight but not this ship you can't even get food after a certain time unless it is room service and you pay a service charge. So overall the ship is really nice but food and service not good at all.

JAMES DEATON

We love it so much we have cruised 4 times in 18 months.

Rich Brooks

Great vacation and super customer service.

Gloria Carrero

I dont like, no funds

Blackman whiteman

Great love it

Rob A Baill

This was my first time on NCL, it is officially my new home cruise line. The staff is top notch and they had the cleanest ship I've been on out of 16 cruises. The complimentary food choice are varied and numerous throughout the ship. Entertainment was great and the welcome party was extremely fun with lots of great music and dancing.

Carol Osborne

It's was good other than the adjoining rooms were small for 4 people

Susan Carle

The best in quality and luxury for sure. But if you want a younger more-or-less lively vibe then I'd definitely go Carnival!

d j

Ok.....so we tried other cruise lines, BIG MISTAKE

Jason Yasin

So bad! Never again!

Marina Davidovich

Loved our cruise! Beautiful ship, easy boarding, friendly and helpful staff. Rooms are small, I did not lo like that there was an additional charge for steam room...

Greg N

This is the Best Cruise I have ever been on. Our 50th wedding anniversary.

marie dupre

Love the Norwegian. My husband and I truly enjoy the cruise.

Anjuli Gerlach

I had an amazing experience on Norwegian cruise line

Sheila Wotley

Wonderful!

Mary Conner

I REALLY HAD A GREAT TIME ON THIS CRUISE IT WAS MY VERY FIRST TRIP AND I LOVE IT EVERY THING WAS WONDERFUL LOVEABLE AND GREAT. I REALLY HAD A GOOD TIME. THANKS TO EVERYONE FOR BEING SO VERY VERY NICE AND HELPFUL MAY GOD CONTINUE TO BLESS YOU ALL !!!!

Brenda Thomson

Not enough pools, not enough loungers around pool. Staff awesome and food amazing rooms great

eliseo oriett Pino

As usual the best vacation ever. Our favorite always. Outstanding .......EVERYTHING AND EVERYBODY. FROM OUR HOUSEKEEPING ROSE. ROOM 23202/ BREAKAWAY FROM MIAMI, THE WAITERS, CREW, ARTIST...LIKE I SAID EVERYBODY ON BOARD WAS AMAZING. OUR GIFT SHOP SALES ASSISTANCE PATRICIABOR BURCU OR FABIANA OR VALENTINA TO ALL OFCTHEM: " THANKS A THOUSAND" OUR VACATION WAS AMAZING THANKS TO YOU. AT LEVEL 6 STARBUCKS COFFEE PETAR...THANKS FOR BEEN SUCH A WONDERFULL PERSON. I HAVE NO WORDS TO DESCRIBE HOW MUCH LOVE FROM THIS MARVELLOUS PEOPLE. AS USUAL WE HAD AN AMAZING VACATION. "NORWEGIAN CRUISE LINE" WE LOVE YOU. UNTILL NEXT YEAR.

Angela Fairchild

Loved it! Great staff! Service was excellent! Very clean!

Marion Rhines

Did a Carnival cruise...had a great time.

Rob R

Terrible terrible terrible customer service! Imagine a cruise ship run by the staff of your local McDonalds after their manager went home for the night! As far as I can tell there are 3 types of employees hired by NCL; rude, indifferent and unintelligible. There is nothing quite like the experience of being flat out ignored by staff while they have private discussions amongst themselves or just look off into the middle distance while you repeat "excuse me" over and over again at louder and louder volumes. The NCL handbook must train the staff to answer vaguely and point in the general direction of the opposite end of the ship no matter the question. Quite humorously some of the non native English speakers really do seem to want to help but they are literally unintelligible no matter how often they repeat themselves or gesticulate wildly. The food at the buffet is certainly plentiful however it is definitely a question of quantity over quality. The free use restaurants aren’t much better. I would say the food is decidedly average but the portions are laughably small. The premium or reservation only restaurants do serve slightly better food and a decent portion but good luck getting a seat even when there are tables available. The drink service is a joke even with the alcohol or soda package you can expect 15 minutes to get any drink other than water. We booked a room with a balcony midship and it was a good size and reasonably modern however you could not run the water in the shower more than half power or the shower drain would over flow. The attendants did a reasonable job keeping the room tidy however there were instances when it took them the better part of a day to make up are room and one time where we returned to our cabin and found staff in it when we did not request them. Stay far far away from NCL they have too many problems in too many areas!

Omg Baked potatoes

Awesome experience!

Sheila Spry

This place was awesome. Very nice I loved the Norwegian cruise line it was very nice and everyone was very nice too. Thanks for a fun vacation

Alicia Thompson

One of the best cruise line anyone can ever cruise it is all about freedom to what you want on your time

Natasha Gaspard

The ports were fun, not enough on board activities!

Sharlene

Beautiful

1954 Anonymous

Just got home after a week’s cruise around the Caribbean on NCL ship Getaway. Ship is beautiful. Food was great especially in complimentary dining rooms. Service by staff was exemplary. Popular with families with young children. Enjoyed shows Burn the Floor and Duelling Pianos. Water slides were fun especially the one with the disappearing floor. Only complaint we had was our stateroom (14631) was on deck 14 right under the Garden Cafe kitchen. There were a lot of strange, loud noises during the night and early morning. Sounded like someone was dragging and dropping large items across the floor...and what sounded like a large person gyrating around in a bathtub. We let guest services know about these disturbing noises repeatedly. They sent us a complimentary cheese tray and bottle of wine which was nice of them but didn’t resolve the issue.

Barbara Woodruff

The only cruise line that I go on every year

Felicia Veasley

I'm ready to go back, I'm having withdrawals

Mary Rivera

I Love Norwegian Cruise Line And There Staff

Janice Mullins

Beautiful

Marie Kececioglu

Wonderful for families as it has a superb children's program. The food is tasty and always available. Balcony room is highly recommended.

Dan Charbonneau

Great food, Atmosphere

Brandon Stockton

Cruised on multiple lines but Norwegian is our favorite. Lots to do on the ships, great food, friendly employees, and truly unlimited drink package. Already booked the next trip.

Raquel Lozano

Is one of the best cruise ship

Kathlene Johnson

I have never seen or heard such rude workers. They made you feel they had better things to do. Our room smelled like mildew, sewer and dirty feet. We had a waitress push us to a sink to wash our hands after we had already got sanitizer sprayed on our hands. We had already gotten our food and found a table. We were not dirty looking. No reason for this. As soon as we got on the ship. We went to get a drink at the bar. We had a very bad experience. For one of the bartenders he scream at anyone that was not in his exact spot at the bar. Very very very rude. Was the whole time at the bar. We heard from everyone how rude and sarcastic the employees were. There were several guests that said they would not be sailing with this company AGAIN. I know we won't be. The places we went to were marvelous. The people were kind, helpful and full of information. I would go back in a minute.

Michael Smith

Without any doubt Norwegian Cruise Lines is the best out there for entertainment, culinary delights and customer service. I love Freestyle cruising.

larry loebig

Friendly staff, good food and clean cabins

mee Niel

Lovely place

Ozzy Osborne

Just did my first...and LAST NCL cruise. This was the worst cruise I have ever been on for customer service. Cabin was filthy; staff were unwelcoming and unfriendly throughout the cruise. Bar and dining service was terrible. If your're booking your first cruise, please do NOT book with NCL. If you already have, please don't give up the idea of cruising. Book your next cruise with Carnival or RCCL, and you will be treated like a VIP!

Dmitri Fonov

Best cruise line for me

Winnie s

Solo group made me less lonely while traveling

Garrinson Lopez

Lausy place

K Johnson

not a good experience with fees on the boat

vanessa wyndham

Great cruise line. I'm going to become a regular customer!

Jessica Gates

Meh. This was my first cruise and I really disliked being on the ship. I found out that I do not like traveling by ship.... it's just not my thing. I was sea sick, home sick and side effects of the motion sickness patch were bad for me. I DID like seeing the other countries. The rest of my family had a great time. We were there with a very large group of people for my uncle's 50th birthday and I know everyone else enjoyed themselves.... as for me..... I'm grateful for the experience and time with my family but I'll probably never cruise again.

Kerry Kozelka

Updated in 2017, the Pearl is a again beautiful ship.All public areas redone with great wall coverings and art. Decent sized rebuilt cabins with USB ports for charging, best storage on a cruise ship I've ever seen, and a redone bathroom with a shower you can actually move around in with sliding door rather than a useless curtain. Alaska cruise out of Seattle was fine except a good amount of movement on open Sea days at beginning and end affected some sensitive folk. And having the mandatory foreign country stop in Victoria the last evening is really not good, as you need to be packing if using normal disembarking process.

Mercy Medina

Best cruise ever! The Haven was everything and more.

Imperial Productions Marketing Mgmt. Services LLC

Very beautiful layout but the staff is unpleasant and disinterested in the guests and they nickle and dime you to death!

Jennifer Dawn Cain

Always have a blast

Ray K. McClelland

Oh its loaded and rest, on when get on it's ON!

Anthony Oliveira

Awesome food. Great all around. Excellent entertainment. Clean, nice staff.

glenn hall

Rude bartenders, 10 minutes to get a drink! Way under staffed. Was able to get in pool once in 7 days, too many people, loud music ran me off the one day i was able to get in. Buffet was awful but specialty places were great! Entertainment was awsome. Everything cost extra even with dining package and drink package. Water was $6.60 a bottle not included in drink package! Charged $15 per day extra to clean room. Would never cruise with them again.

Toni Collins

Super nice, clean ship! Everyone was very friendly! The food and drinks were delicious!

Sheryl Crawford

Awesome cruise #7 to the Caribbean. We love NCL. This time we sailed on the Breakaway. Food, service, and entertainment was top notch. Can't wait for our next cruise to the Panama Canal on NCL.

suzi kloiber

Cruising is definitely my favorite way to vacay

Deb G

We have cruised many times in another cruise line. We are now converts. Anytime dining and the service is wonderful.

jose Angel maldonado

What's the deal about the condiments? Seems like salt was a precious commodity, everybody had to beg for it!!

Cari Rushing

Fun for first time.

Geneva Carter

I love this cruise line

Misty Stocksdale

The food, the food, the food! Such a fun ship, and such friendly crew.

Andrew Hiner

Very very limited cigar and pipe smoking (and cigarettes). Only two 100 square foot rooms (cigar lounge is inside and freezing and the one by the pool outside is in a separate small Glass room. Even those vaping can only do so in the smoking rooms Additionally the cigar only lounge is always packed with cigarette smokers. In general everything is restricted. Even cigarette smoking extremely restricted too. The breakaway does not have a very smooth ride, compared to my NCL cruise from New Orleans in June of 2011. Also not a very open floor plan, feels closed in. One positive the staff is extremely kind and positive. But I don't think I will cruise with NCL again. Very limited options for me to have fun based on my taste. Plus all kinds of extra charges and fees.

Lynn Gillespie

13 cruises, one bad but only go automated replies to our concerns and issues

Samuel Cloud

Really grateful time. Decent sized room for a ship. Food was better then Disney. Room was overall nicer though not quite as functional. Toilet and shower were same room while in Disney they separate. Similar price wise (Disney starts higher but more is included). I very much like being able to make reservations early for dinner rather than getting the second seating for dinner which we had on Disney. That was a little late for us and we could tailor the dining time our activities for the day. definitely make reservations for the no extra charge dining places wait before you get on the boat there were a number of people I heard talking that had to go very late because they couldn't find a reservation. if their services were a little bit better organized I probably would have given them five stars. They were just a little more disorganized and confused than Disney was. Overall I would say if you have kids over 12 years old go with Norwegian under 8 go with Disney. In the middle it's a toss up.

1999testdummy .

it was a great expeirience and the cruise staff was always friendly and helpfull

Emily Neel

Love this port so quick! Love NCL the only line I cruise with!!!

GCO PRO TIPS

Overall wasn't real impressed. I know everyone has different experiences but mine wasn't the best. Not a whole lot to do on board, poor planning for times at ports (super early in the morning or late at night) not a huge food variety, and not a great ship layout.

Ivonne Oropeza

The best hands down! Love the activities and excursions! Best drinks and food

Diana Finn

The nicest staff ever, fun was had by the whole family

Glen Davies

Was in the Breakaway with a large group. Had some issues with bar service our first sea day...only one bartender and long lineups. Main dining area had only average service..bit disappointing. Savor was superior for service. Bar service did get better on the 2nd sea day.

Juan Antonietti

Breakway...Beautiful ship... plenty of time to take advantage of luxurious accommodations... fun.. fun...fun

Alberto Acevedo

I love it. Very pretty. I had an amazing time with them during a full week. I really recommend it.

ChannaMoo ChannaMoo

I know I know a 3 star review for a cruise line...how cliche that something went wrong. For real, I had a genuinely grand time on excursions. I don't like that the cruise line has such a stringent policy on allowing children unfettered access to the parents charge account. We should be able to set up a cash account for our kids to use, not let them charge, charge, charge. Yes, we can tell our kids "don't spend money" But when those kids are around other kids and the excitement is in the air, their little brains are on overload, of course they swipe their key card. Come on NCL do better. Give parents more freedom with setting up children's accounts. That alone is why I deduct two stars, I don't need added stress while traveling.

John Adams

Fantastic!!! The best Cruise staff, great food, a lot of fun!

Jason Mitteer

Great cruise line. There crew is very helpful. Boats are clean and well maintained. Family and the children had a blast on there cruise

Alexandre Colares

Very good company.. for crew and guests... Take care of you.

Carrie Nunnally

We just got back from a 7 day cruise on the Breakaway- what a great trip! We stayed in a mini suite #14758 it had plenty of room with a big bathroom. Because we were on the 14th deck, our room included all week access to the thermal suite - yes, you need the thermal suite!!!! ☺ If your room doesn't include it, you can pay $199 for the week. The best restaurants were La Cucina and Cagneys. Worst - Sheehan's Pub and room service! If you get room service, stick to cold items, sandwiches, etc. Anything warm will arrive ice cold and there are no microwaves in rooms. All rooms with a balcony have coffee makers with coffee. We got the unlimited drink package- the alcohol flows freely and are great! Our favorite bar was Shakers. Spice h20 is nice as well. Bingo is fun!

Anthony Richardson

Had a real good time.

karen cunningham

Never ever consider going again. Worst service hidden fees and awful food

Rachel Osborne

Had my wedding on the breakaway and they went above and beyond!! Such great service and people that actually care!

mbrc98 .

Really recommend this place. This was the first time I have ever been on a cruise and will not be my last. I went with my family and this is a must do at least one time in your life. Norwegian was great would recommend them to anyone. Again this is a must do.

Jeanne Stevenson

Best cruise line. NCL’s attention to detail is top notch. I would definitely recommend to anyone thinking about cruising. Best bang for your buck - there is something for every age group. We’ve been on three NCL shops and love them all for different reasons.

Andrew Kelly

Top Notch Service

John Levins

What a bummer free style cruising is a joke.!.! Free style must mean you have to take care of yourself. Unfriendly staff for the most part, pool deck closed early every day hardly any entertainment. Buffet was not to bad,complementary restaurants have nearly the same menu. The whole 10 day cruise was nothing but guests complaining about there experience. My 5th cruise 1st with NCL & my last with NCL. There are many great cruise lines to choose from and that's where I'm going to spend my money. Norwegian Breakaway.

Rachel Hayes

Cruised to Bermuda (only there 3 days).Housekeeper (GLORIA)robbed us of our bus & ferry passes, (2nd afternoon). Went to buy more passes, place was closed. So, had no transportation our last night there. Had to go buy new passes on last morning to go SOMEWHERE. Only had a lityle time before having to board ship to leave. COMPLETELY RUINED our 2nd honeymoon. Credits were offered. Norwegian would NOT tell me what was being done @ the theft of my personal property. So no thanks, I WILL NOT be spending thousands $$$ more w/your company...

Dutch Salas

Great times everything was awesome ...staff is unbelievable...the sights are beautiful ...Notting like it

Cindy Garces

Had so much fun. Will do it again.

Manny Vega

Great trip, great ship, food, service, entertainment. Wish we could have stopped in Cuba! Met lots of nice people. Bought a new watch, Tag! Wife and I are looking forward to our next NCL CRUISE!!

r dav

Smoking from casino deck could be smelled all over boat. Nicely appointed boat though and staff was great all around. Food was hit or miss at buffet, the open restaurants were always better and sevice was usually very prompt.

Donald S. Taylor

As an experienced cruiser of over 20 cruises on various cruise lines, including Norwegian, Carnival, and Royal Caribbean, I have never experienced the disappointment I am currently experiencing on the Norwegian Breakaway out of Miami on July 7, 2019. Admittedly, we booked this cruise last minute due to unforeseen circumstances and a vacation commitment to my family. I usually book balcony rooms but none was available on this last minute booking. I booked what I was told were the last two remaining interior rooms at an elevated price, no last minute bargains, of almost $2,000 per cabin, with none of the free perks usually offered by Norwegian. I felt it was an egregious price when booked, but assumed it would at least be a decent stateroom at that price, even if interior. It actually turned out not to really be a stateroom at all. It is more like a closet that is not much larger than the bed, with virtually no space to even unpack or store your clothes and suitcases. Once on board I tried to upgrade our rooms but was told coldly by Customer Service, with no empathy at all, that no upgrade was available. I am sure they are jaded from everyone who books an interior cabin on this ship begging for an upgrade once they find out how how tiny the room is. At this point, no matter how good the rest of the cruise goes, I will always feel totally ripped off by Norwegian. They should not even design cabins this small and spartan, much less overprice them. My previous cruise on Norwegian was decent but not exceptional, even with a balcony room. There are many better choices in this price range. If you feel you must book on Norwegian, which I cannot now recommend, I would suggest you NEVER book an interior cabin unless you get an exceptionally low rate, get ALL the free perks, are not claustrophobic, and do not care about ocean views. At least then you may get a little closer to what you pay for.

Athena G

Norweigian breakaway ship. Very clean and nice...i think any cruise ship u get tired of the food but they switched up the themes every night at the buffet.. there was only one adult pool which was not enough for 4000 ppl on one ship....there could be more entertainment. But definitely the rope course and waterslides are a must do and very fun

Linda King

I love the food games intanment and all and all the excitement.

Lorraine Oliver

It was wonderful it's my 7 time and they haven't failed me yet

Tiffany Cope

Wonderful experience aboard NCL!

CINDY Ellis

Vesna Campos the Hotel Director is the absolute sweetest

Matthew Graham

Great cruise great crew had an amazing time

Melanie Fernandes

Loved it, crew staff were excellent. Lots of things to do

Camiela Smoot Glover

Enjoyed myself

Jeremy Sowerbrower

It was our first cruise ever and it was incredibly fun. We did a lot of drinking and gambling. They didn't offer our favorite table game, but other than that. It was a blast. Great staff and amenities. Balcony cabin was definitely large enough for my wife and I.

Mike Tuthill

NCL Breakaway out of New Orleans. Difficult ground access to port, budget 2 hours if arriving by private car. Cruise itself was worst NCL cruise I have ever been on. Customer service was lower than expected, food was average and specialty restaurants took a minimum of 2 hours for a not memorable meal.

Vicki Newman

Norwegian Breakaway Cruise was Fabulous, Unlimited Drink Package, Several Dining Areas to select from menu & buffet any meal 24/7... I don't want to go home

St V

Food service is pretty slow compared to other cruise lines I have sailed.

Manny Francis

This ship has a great crew and plenty of food and things to do. The upgrades were well worth it.

Justin Hobbs

Great cruise, ship was almost too big. Food and Service was not as good as prior cruises. Room steward was the best, always going the extra mile. Would go again for sure.

Bryan Trim

Exceeded my expectations on everything

Roya Johnson

Beautiful cruises to beautiful place this time with Breakaway

Raul Hinojosa

NCL Breakaway is a beautiful

Jeremy Gagen

The service was not at the level to be expected from NCL. Pre reserved shows were canceled and rescheduled with no notice prior to boarding ship, we had 6 specialty dining package and could only use 5 as they were sold out once boarded. In addition the Tender process to the private island needs great assistance. We waited in a long line 35 minutes long to walk in theater and wait another 30 minutes once our reserved tender letter was called. The pool area is small with one pool for 4,000 guests. On the plus side all of the food was great and we arrived and departed every port early or on time. Would not recommend the Breakaway from NCL.

Showroom Auto detailing Cindy Laub

We went for 7 days on our honeymoon. We have traveled with Norwegian before on the escape and it was awesome. The break away was a dirty nasty ship. The food was at best a 2 star. Two restaurants where very good. The noddle bar excellent. And cagney's was good. Our room was a good size our cleaning person not so much. Found out after the cruise this ship was flooded and with salt water from getting caught up in a bad storm heading back to NY. You can YouTube videos and see for yourself. My partner has traveled with Norwegian many times before. We ordered Rose's and champagne with chocolate covered strawberries for when we arrived at our stateroom. The Rose's where beautiful the champagne wasn't even in ice and no champagne glasses? No strawberries until we ask and then didn't get them until after 10 PM. The balcony was a nice size except it hadn't been cleaned in a very long time. We did two shows and both where amazing. The casino dont waste your money. The bar on the pool deck closes at 7:30. ? Is why? If you smoke good luck with that. Very disappointed

Zachary Cotoia

I am NOT happy. I am currently as of cruise day #6, (June 5, 2019) on the cruise ship Gem, sailing from Boston to Bermuda 7 days. I am on a company trip with 150+ people whom I know personally. (Two have Haven Suites.) Day 1 - Two of my 3 pieces of luggage have been broken. One the carpenter "repaired". Sure, it is functional but the glue used on my black suit case was white. It looked like trash, so I sent it back to at least paint the glue to match the suitcase. Luggage piece two that was broken can not be repaired by anyone on this ship. I now have an insurance claim to possibly be reimbursed at some point. (Who knows.) Day 2 & 3 - I opted to upgrade to the premium drink package. This package was $243 above the unlimited drink package offered with the room. I was advised by guest services a $300 hold would be placed on my card on file. I agreed. So on day 3 on the island I go to use my card and my purchase is declined. After spending 45 minutes in a foreign country trying to get ahold of my bank with no cell phone. I am told a $900 hold was placed on my card. Guest services then tells me it is an automatic charge and cannot be altered. I just do not understand how they can do that to someone without prior consent. Day 6 - At 4am after a long night I attempt to take a shower. The water is ice cold. Guest services sends a plumber. After a 10 minute wait, he fixes the issue in about 20 minutes. Not to bad, however it was 4:30am and I am now more exhausted than I originally had been. I would like to mention every employee I spoke with was polite and knowledgeable. However, I have spent many hours either walking or standing at guest services. Did I mention this is my first cruise, and that I am here with 150+ people. (I am in room 8068).

Tara Beetz

Beautiful ship and decent to really good food but the customer service was lacking. I was surprised because I have heard such great things about Norwegian. We heard rumors they were understaffed so maybe that's why.

Marco Campodonico

Nice trip, AWESOME crew, EXCELENT service, shore excursions (over priced), Shows must be booked ahead of time (and beware, you might have to pay extra for it), drink package (doesn't include water unless they served in a glass [...?]), internet package (only 250 minutes or ...). So, to much money for a cruise I had spend less money going to Italy 15 days everything included. I'm giving 4 stars just because of the impeccable service we had, the people that works on those ships really make the difference. Thank you Vishal, Manolo, Vicky and all of the service staff at the Breakaway.

Lex Smith

Norwegian said free shore excursion with our package. I thought this was pre ticket. It was $50 credit good for one person. So, it’s not free and you have to leave the other guess behind? It’s just another example of a scam.

QFRIEND

The crew and the experience for absolutely Superior. The food was prepared well, and I enjoyed all the entertainment on the ship.

Cheryl Boers

Was not completely happy with this cruise too crowded, areas to small need to open areas up no fun around pools with crew like other cruisers we have been on ,shows at night booked up and why not a show for everyone every night.crew was great food wonderful

Laura whetstone

Most unfriendly crew on the seas. Never going on Norwegian cruise line's again. Shows over booked. The only ones we were able to go to we booked on line. Bars didn't open until late and then there were long lines. Could not get drink service in any bar. Had to wait along time for drinks at the bars. Wait staff was rude, snarky, and no one gave you a smile. To crowded to do much of anything. They made ugly remarks about carnival being the Wal-Mart of the seas. But if you have every been on a carnival cruise. I know you had a good time. Friendliest ships on the water.

Karin Hernandez

Extremely unorganized if i could i would give 0 stars

Georgia Carter

Everything was on point good people good service