Reviews of UNIVERSAL TRAVEL (Travel Agency)

karma tsogyal

Good one!!! Thank you Sandra ji

Ibraahim Yuunus

Helpful and responsive

Samia Othman

Called on phone for pricing and was treated beyond rude by a guy that told me to pick a specific date he didnt have time to check the best price over a 3-4 day window. Apparently the service has changed from what is used to be.

Ahmed Ali

The most unprofessional rude travel agency ever. When they were new long time ago they'd do anything to win your business. Now I guess they made it so they don't care at all. Don't go there. Seek somewhere else. Boycott this place.

Ronald Anderson

These people screwed up my reservation not once but three times only to get to the airport after being sent to the the wrong airport by James only to find out there were no reservation there for me and I got the run around by James I took time off work and had my card changed twice these people have no business in the business of travel

Harsha Shiva Kumar

excellent deals and great service by folks at university travel service .. quick , prompt and available

Ashley lauren

WORST TRAVEL AGENCY EVER. NEVER BOOK WITH THEM. THEY DO NOT DO THEIR RESEARCH. THEY DID MULTIPLE "ILLEGAL BOOKINGS" WE MISSED EVERY FLIGHT EXCEPT THE FIRST ONE. THEY DID NOT GIVE US ENOUGH LAYOVER TIME. WE HAD TWO 55 minute layovers. HAD TO PAY FOR HOTEL AND NEW TICKETS. When we arrived in Rome we had a 55 minute layover and there were two huge security checkpoints so we of course missed the connecting flight to JFK. We take a LATER plane out of Rome and miss the next connecting flight to Minneapolis but even if hypothetically we were on the earlier flight we would have STILL missed the next connecting flight to Minneapolis because of security, customs, immigration and passport control which took about 3 hours. DEFINITELY NOT 55 MINUTES. So now our bags are in Rome still because we never got on the scheduled flight to JFK. And I'm out money for hotel and new tickets. University Travel is the WORST. I will NEVER book with them again and will continue telling everyone I know that University travel is the WORST. Never book with them you will regret it. The whole experience was a nightmare, and when we called the agent who sold us the tickets, our agent said he gave us "plenty of time" and that we weren't eligible for any compensation.

Pradeep kumar

Dear Travelers: My Travel to India and MSP was just superb made so by the excellent and caring guidance by my agent at this tour company. She figuratively took me by the hand and guided me all through a wonderful flight with cheap rates as compared with other agent. She provided excellent personal guidesin finding cheap flight tickets. She obtained excellent seats for me at Dallas.

Kamran Hayat

Took care of my reservations in a timely fashion and corrected any issues that came up during a flight cancelation. Additional: seats were all wrong and every stop we had to get the family together in order to get the seats taken care of.

Roni Jenkins

Called to find out if they could offer assistance with group travel but as soon as I said we did not need airfare she was unable to provide any information. She was also very difficult to understand as she had a heavy Middle Eastern accent.

Gladys Rotich

The agent I used was very rude and unprofessional. I refused to go with Ethiopian Airlines and suggested the airlines I wanted. He got so hostile and told me to go book online. He even told me not to call them. I was dumbfounded and just walked away. I was recommended by an organization that uses to buy group tickets. Never experienced such terrible customer service.

HOSSAM BONDOUK

This is the worst travel office I've ever seen in my life, which is run by people who are rude in style, characterized by the truth in dealing with liars, misguided, misguided, taking money more than their right if I bought them. If you return to them, you will remember that you will not receive the money. If you return to them, you will remember that you will not be given the money. If you postpone your travel, they will take more money from you. If you discuss something on the phone, they will evade you because of your problem. Worse, and ask you to leave the house and stay Contact us on the phone and contacted them and reply to you this employee is required is, close the phone in your face, this is what happened with me from the staff have a name (Sandra) This place is a place, He wanted to book a ticket for travel not going to this place for what he did It was bad, very, very rude, and very despicable, I advise you about his experience Do not go to this place at all or else, you will be the losers of money and dignity, you will regret, great remorse the length of your life

jonty paswan

helpful persons they are best at what they are doing n

Joke Alabi

The service is excellent if book with Rosie, she's patent I never regret booking with her

adam A

Great customer service

Nasleyz Alpherz

I will give them 0 very poor customer service. I am so disapointed with their services. Someone recommended me to the agency but i had worst experience. I am supposed to travel and stay over night to the airport and there is no way agency would help me to get a hotel. They say they will call me. Everytime i call them they either hang up on me or tell me they will call me and they never called.

Ron Crawford

they planned my trip to China with best fare in the market...i did lot of research on tickets (online and other agents in twin cities)and finally booked ticket with them for $83.00 less than market price. Thanks university travel keep rocking..

Hodan Heello

This agency has the worst customer service I have ever seen. Their employees are not helpful and no one seems to know what they are doing. Do not take your money to these folks as you will regret the experience. I wish I can give them negative star.

Rajeev Thakur

We had purchased ticket from them they are very helpful and giving us best fares for our trip thanks................

Reza Shahami

terrible travel agency,I purchased ticket once and never buy again,I bought a ticket and then went to the airport and found out my ticket has been canceled by the university travel by mistake,they are rude and irresponsible,I suggest people never use this travel agency to buy a ticket

Anvesh Aerra

Great prices & good service..

Kyle Harris

Tried to get an itinerary. Extremely unhelpful, told me they emailed it multiple times and didn’t. Very unprofessional service, huge waste of time.

Abdinur Rage

Bad experience I ticket 3month ago one day left on my trip I found that I don't have any ticket just booking only

Mo Mo

This agency has the worst service I had a ticket from 1/17/2019 And the trip was been canceled I haven’t got my refund back since that time They are scammers But sure no I will come there and fill a complaint My Lowyer is gonna handle that And when ever I call them they don’t respond my calls

Techone Computer Stationary

best service and cheap air tickets, i am very happy go with University Travel............ BEST TRAVEL AGENCY EVER. BOOK WITH THEM. THEY DO THEIR BEST RESEARCH. THEY DID MULTIPLE BEST BOOKINGS"

kanwaljit singh

providing best service from 30 years to customers*****

Nikhil K P

Very good..

abdi haybe

Says Open 24 Hours, calling 8am - 9:22am No Answer.

Ajay Chawla

I have buy a ticket from University Travel for Chicago to Delhi. I Missed my flight and called them to resolve the issue or change the flight. They are really helpful, even I called them on odd time but there agent really helped me and gave me the best solution also they solved the price issue. I will really thankful to them.

Mali Shivu

I am really happy with their service as these folks are flexible in providing best service in all possible ways, even if u miss ur connecting flight they stand for you and arrange another seat for. you. loved the way they respond.