Reviews of Monica Travel & Tours,Inc (Travel Agency)

Glenda Guevara

(Translated by Google) great service (Original) buen servicio

Nichole L

I did not enter this establishment. I was there to visit a Veterans Affairs office that uses offices in the complex on weekends. The parking lot and ramp are cramped with added caution required on the ramp due to neighborhood men using the ramp as a hangout.

EVER TORRES

Totally not professional

Lizette Serpas

Excellent price

Ana Ramos

Recomiendo bueno

Eylin Orellana

Very unprofessional!! Worst service ever

Hector Lazo

(Translated by Google) Good servicing from Cecilia, thanks for your good servicing and knowledge (Original) Buen servicing de Cecilia , gracias por su Buen servicing y conosimiento

Carmen Del Cid

Definitely would never recommend monica travel unprofessional customer service.

Juan Ramirez Sr

Muchas gracias por el excelente servicio, muy Profesional y muy bien explicado el itinerario de los vuelos.

Marlyn Csatro

me encanta cuando don david me atiende y busca el major precio para mi selos recomiendo .

rene maravilla

Best Prices and Customer Service

Ercilia Rosa

La atencion al cliente es buena. Carolina es muy eficiente, siempre busca los más aconicos precios . Recomiendo Monica travel .

juan diaz

Quick and easy

Yolanda Benitez

Stop where you at! DO NOT GO THERE! The worst service ever!! They was not able to give confirmation of ticket on the spot just a paper of requested date and trip. I called them once I left to get receipt ( I felt a certain type of way after reading reviews on yelp, which I should've done before dealing with these people) they told me the paper work they handed to us was a receipt but nowhere on our documents was a fee/ price posted! So I requested them to email me receipt and was told I had to go back in and sign for a receipt which makes no sense whatsoever and Monica herself said she did not want to continue this conversation and hung up on me. Also while there was ask if I had gmail account, I said yes. So they asked me to go to there sight ( me thinking so they can show me how to log in and get flight info) but only to find out they gave themselves a 5 star review!!! A 5star review!!! Seriously!! I even called them out on it, they probably do that to all the ignorant folks to get their ratings up!! Also I have reported them to the better business bureau! Hope all is we'll, have a great day folks!

Nancy Lezama

(Translated by Google) Best price (Original) Mejor precio

Sandra Caceres

Gracias es el mejor agencia. Confió mucho en esto servicio

Victor Rizkalla

I did shop around for a round trip ticket to San Salvador, and I found that Monica Travel had the best price out there . the service was very professional and straight forward. I would recommend to buy your tickets here.

brondon and his family

Estoy muy ccontenta por el servicio q me brindo la señora Lesvia Marroquín

Castulo Vasquez

Me gustan los precios y la buena atencion

Doris Funes

(Translated by Google) Great service (Original) Buen servicio

María Guevara

Definitely I would not recommend this place customer service really bad very rude people. they want you to pay cash only if you pay with credit card they charge more. They don’t tell you that when you make the reservation..

Lance McBride

I called twice to see about a flight lady took my number, and said she would call me back never did.

Nichole L

I did not enter this establishment. I was there to visit a Veterans Affairs office that uses offices in the complex on weekends. The parking lot and ramp are cramped with added caution required on the ramp due to neighborhood men using the ramp as a hangout.

Carmen Del Cid

Definitely would never recommend monica travel unprofessional customer service.

Ercilia Rosa

La atencion al cliente es buena. Carolina es muy eficiente, siempre busca los más aconicos precios . Recomiendo Monica travel .

juan diaz

Quick and easy

Nancy Lezama

(Translated by Google) Best price (Original) Mejor precio

Castulo Vasquez

Me gustan los precios y la buena atencion

Doris Funes

(Translated by Google) Great service (Original) Buen servicio

María Guevara

Definitely I would not recommend this place customer service really bad very rude people. they want you to pay cash only if you pay with credit card they charge more. They don’t tell you that when you make the reservation..

Lance McBride

I called twice to see about a flight lady took my number, and said she would call me back never did.

Luis A

Horrible horrible customer service very unprofessional do not recommend, extremely rude people

Tracy joha

(Translated by Google) Very good customer service from Miss Carolina, today I bought a ticket for Peru and unlike the person who answered me on the phone the day before (which obviously was not Carolina but rather a lady too impatient, rude and pedantic that I did not He gave details about the flight for which he was requesting information) Miss Carolina was very kind to me and despite having lost the offer on the reservation I made the previous day, because the other lady did not bother to tell me that she should call noon of the day to update my reservation or run the risk of losing it if in case the airline changed its rates, despite all that carolina helped me find another good offer for my travel dates. I highly recommend the travel agency "MONICA TRAVEL" but even better the service is excellent with Miss CAROLINA, compared to the other (S) operators. I would give it 10 stars but only to CAROLINA. (Original) Muy buen customer service de parte de la señorita carolina, hoy compre un ticket para peru y a diferencia de la persona que me contesto por telefono el dia anterior (que obviamente no fue carolina sino mas bien una señora demasiado impaciente, ruda y pedante que no me dio detalles acerca del vuelo por el cual estaba pidiendo informacion) la señorita carolina fue muy amable conmigo y a pesar de haber perdido la oferta sobre la reservacion que hice el dia anterior, porque la otra señora no se tomo la molestia de decirme que debia llamar al mediodia del dia sgte para actualizar mi reserva o corria el riesgo de perderla si en caso la aerolinea cambiara sus tarifas, a pesar de todo eso carolina me ayudo a encontrar otra buena oferta para mis fechas de viaje. Recomiendo inmensamente la agencia de viajes "MONICA TRAVEL" pero aun mejor el servicio es excelente con la señorita CAROLINA, comparado con la(S) otra(S) operadoras. Le daria 10 estrellas pero solo a CAROLINA.

Arnoldo Garcia

(Translated by Google) Receive better price to Salvador (Original) Recebir mejor precio al Salvador

glenda morales

The people are really nice and helpful they explain how the trip will be throughly. Its a great place to book a flight and it has good prices

victor guerra

Creo que están acá para ayudar a los clientes, y no para que lo traten mal a uno porque la Secretaría se portó muy mal hablada con migo apesar q soy un cliente x años..MAL SERVICIO.

Juan Giron

gracias Monica travel por sus Buenos precios en voletos para el Salvador ya tengo mi vuelo y encontre el major precio gracias...

Zenon Hernández

Muy bueno me trataron muy bien.

Jayro Argueta

(Translated by Google) Excellent

Silvia Castillo

Tienen buenos precios y muchos especiales, lo mejor es que nos avisan siempre cuando bajan las tarifas, yo encontré mi boleto a Perú muy económico, gracias Monica Travel, los recomendare

Yaqul Morales

(Translated by Google) The prices are good (Original) Estan buenos los precios

Lucky Luciano

I currently was in this office on Wednesday. I bought airfare with Avianca Airlines. As i'm sitting in his office I notice he was able to deduct $10.00 off any air fair with this airline no matter what the price, date, or destination was. He also mentioned he can beet any price locally. The issue is when i got my tickets I had another agency I work with review my reservation internally. This agency noticed he is doing unethical work that violates the Terms of contracts Agencies sign with airlines. We noticed he went back after I paid and canceled all segments. Practice of unmarried segments is not ethical and this Agency is doing it. This is Fraud. He is taking money from everyone pockets both the Customer and the Airline

Jose Rivera

(Translated by Google) Good price (Original) Buen precio

Jose Landaverde

Hable con carolina ella me atendio Y todo excelente buen precio

Nidia Finardy

Un buen servicio buena atención muy amables

Korols Massoud

Wow I just stopped by Monica travel to buy some tickets to go to Florida and it's the best service ever here and they are very quick and are the best company in the area Monica travel your service is awesome and I love it thank you so much for your awesome service and being so quick with me

Jose Salmeron

Me atendieron. Muy bien son muy amables la señorita cecilia nos dio Buenos precios yo recomiendo monica travel

Esmeralda Larios

Buenos amable un excelente ajencia

Patricia Rodriguez

Buen précio con Monica travel

Jessenia Campos

Muy buena ayuda , y paciente dando Los mejores precios para Los vuelos. Se les agradece.

Melida Romero

(Translated by Google) Excellent (Original) Exelente

Hugo Hernandez

Llame para hacer una reservacion y la perona que me atendio, estaba apresurada que me dijo que no podia tomar la imformacion de la tarjeta por telefono y me dijo que el dia siguiente podia pasar a cancelarlo, el dia siguiente llame para verificar pues tenia que conducir 40 minutos a la agencia y me dijeron que mi reservacion ya no existia pues habia cambiado el precio, pero que lo podia hacer de nuevo claro con un aumneto de $ 100.00 en el precio. Si no tienen el tiempo para atender a los clientes hasta el proceso de tomar el pago no deberian de estar en este negocio y hacerle perder el tiempo a las personas.

Alex Herrera

Muy de acuerdo son totalmente groseras las personas que atienden pareciera que uno le va a pedir de agratis el boleto o se lo van a dar fiado DEVERIAN SER MAS AMABLES PUES DE LOS CLIENTE SALE EL SUELDO DE ELLOS

Yancy Hernandez

Pesimo, Pesimo, Pesimo, Servicio al Cliente.

Maria Joya

I have used Monica's Travel for a long time and they always been professional. I do recommend them. Carolina is a great asset to this company. I will keep using them.

Luis A

Horrible horrible customer service very unprofessional do not recommend, extremely rude people

Tracy joha

(Translated by Google) Very good customer service from Miss Carolina, today I bought a ticket for Peru and unlike the person who answered me on the phone the day before (which obviously was not Carolina but rather a lady too impatient, rude and pedantic that I did not He gave details about the flight for which he was requesting information) Miss Carolina was very kind to me and despite having lost the offer on the reservation I made the previous day, because the other lady did not bother to tell me that she should call noon of the day to update my reservation or run the risk of losing it if in case the airline changed its rates, despite all that carolina helped me find another good offer for my travel dates. I highly recommend the travel agency "MONICA TRAVEL" but even better the service is excellent with Miss CAROLINA, compared to the other (S) operators. I would give it 10 stars but only to CAROLINA. (Original) Muy buen customer service de parte de la señorita carolina, hoy compre un ticket para peru y a diferencia de la persona que me contesto por telefono el dia anterior (que obviamente no fue carolina sino mas bien una señora demasiado impaciente, ruda y pedante que no me dio detalles acerca del vuelo por el cual estaba pidiendo informacion) la señorita carolina fue muy amable conmigo y a pesar de haber perdido la oferta sobre la reservacion que hice el dia anterior, porque la otra señora no se tomo la molestia de decirme que debia llamar al mediodia del dia sgte para actualizar mi reserva o corria el riesgo de perderla si en caso la aerolinea cambiara sus tarifas, a pesar de todo eso carolina me ayudo a encontrar otra buena oferta para mis fechas de viaje. Recomiendo inmensamente la agencia de viajes "MONICA TRAVEL" pero aun mejor el servicio es excelente con la señorita CAROLINA, comparado con la(S) otra(S) operadoras. Le daria 10 estrellas pero solo a CAROLINA.

Arnoldo Garcia

Recebir mejor precio al Salvador

glenda morales

The people are really nice and helpful they explain how the trip will be throughly. Its a great place to book a flight and it has good prices

Zenon Hernández

Muy bueno me trataron muy bien.

Jayro Argueta

(Translated by Google) Excellent

Silvia Castillo

Tienen buenos precios y muchos especiales, lo mejor es que nos avisan siempre cuando bajan las tarifas, yo encontré mi boleto a Perú muy económico, gracias Monica Travel, los recomendare

Yaqul Morales

(Translated by Google) The prices are good (Original) Estan buenos los precios

Jose Landaverde

Hable con carolina ella me atendio Y todo excelente buen precio

Nidia Finardy

Un buen servicio buena atención muy amables

Korols Massoud

Wow I just stopped by Monica travel to buy some tickets to go to Florida and it's the best service ever here and they are very quick and are the best company in the area Monica travel your service is awesome and I love it thank you so much for your awesome service and being so quick with me

Jose Salmeron

Me atendieron. Muy bien son muy amables la señorita cecilia nos dio Buenos precios yo recomiendo monica travel

Jessenia Campos

Muy buena ayuda , y paciente dando Los mejores precios para Los vuelos. Se les agradece.

Melida Romero

(Translated by Google) Excellent (Original) Exelente

Hugo Hernandez

Llame para hacer una reservacion y la perona que me atendio, estaba apresurada que me dijo que no podia tomar la imformacion de la tarjeta por telefono y me dijo que el dia siguiente podia pasar a cancelarlo, el dia siguiente llame para verificar pues tenia que conducir 40 minutos a la agencia y me dijeron que mi reservacion ya no existia pues habia cambiado el precio, pero que lo podia hacer de nuevo claro con un aumneto de $ 100.00 en el precio. Si no tienen el tiempo para atender a los clientes hasta el proceso de tomar el pago no deberian de estar en este negocio y hacerle perder el tiempo a las personas.

Alex Herrera

Muy de acuerdo son totalmente groseras las personas que atienden pareciera que uno le va a pedir de agratis el boleto o se lo van a dar fiado DEVERIAN SER MAS AMABLES PUES DE LOS CLIENTE SALE EL SUELDO DE ELLOS

Yancy Hernandez

Pesimo, Pesimo, Pesimo, Servicio al Cliente.

Maria Joya

I have used Monica's Travel for a long time and they always been professional. I do recommend them. Carolina is a great asset to this company. I will keep using them.

Sandra Vasquez

Como pueden trabajar ahí si no saben atender a los clientes yo llame y la persona que me contesto me colgó el teléfono

Norma Fuentes

Mónica travel tiene buenos precios y un buen personal . Son muy amables .

Nancy Cruz

Fueron muy amables encontre los precios mas bajos de otras agencia por eso siempre que viajo compro mis boletos aqui con la señorita Carolina porque me gusta como ella atiende ......

Sindy Lopez

Excelente servicio y excelentes precios!

Gresia Corado

Fast and easy! !!!!

graciela elizabeth amaya rodriguez

Un excelente lugar para encontrar los vuelos mas economicos, y el servicio al cliente son muy amables y colaboradores en especial David en la sucursal de Rockville pike. Gracias por su atención

Bahaa Henein

I bought a ticket from Monica travel with a good price!!

Rebecca Rizkalla

I wanted to buy a ticket to Santo Domingo for vacation and so I was looking around on google for some. I found in a local Spanish newspaper that Monica Travel had the best fare in the area. So I called them and stopped by their Rockville office and bought one ticket direct flight and it was as so easy. The people were very friendly and welcoming. Recomiendo Monica Travel!

maria Hernandez

HORRIBLE CUSTOMER SERVICE! SERVICIO AL CLIENTE PESSSSIIIIIMOOO!

JS FuentesTV

(Translated by Google) A good travel agency (Original) Una buena agencia de viajes

J T

Monica travel les Brinda un excelente servicio y buenos precios Un personal excelente

Jose Rivera

Exelente servicio muchas gracias y la tarifa muy vien la atencion una de las mejores gracias

lorena mejia

Es bastante pésimo la atención al cliente quiere q uno les compre el vuelo en el instante,cuando sólo llama para preguntar el precio.

Luisa Martinez

Ya encontré mis vuelos baratos se los recomiendo atendido por el sr.David

Nilvia Hernandez

The service was great and Cecilia was 100% efficient at helping me. I would recommend this agency anytime to everyone I know.

antione grier TwonnyTwon

Great service. Quick and easy. I was shopping around for prices an they had the lowest price !!!

Jose Blanco

(Translated by Google) Excellent service (Original) Excelente servicio

Carlos Gonzalez

Good deals !!

Rosa Melendez

La atención hoy día fue ec excelente me buscó las mejores opciones de vuelos estoy muy contento y agradecido yo soy referida por una amiga y ahora yo también la recomiendo

Liza Garcia

Truly recommend Monica travel, good customer service, friendly people!!! Always help me to save money for my flight ticket, always find me the good price I don't change I'm frecuently customer for year and always find the correct flight for god price!

Sandra Vasquez

Como pueden trabajar ahí si no saben atender a los clientes yo llame y la persona que me contesto me colgó el teléfono

Nancy Cruz

Fueron muy amables encontre los precios mas bajos de otras agencia por eso siempre que viajo compro mis boletos aqui con la señorita Carolina porque me gusta como ella atiende ......

Sindy Lopez

Excelente servicio y excelentes precios!

Bahaa Henein

I bought a ticket from Monica travel with a good price!!

maria Hernandez

HORRIBLE CUSTOMER SERVICE! SERVICIO AL CLIENTE PESSSSIIIIIMOOO!

JS FuentesTV

(Translated by Google) A good travel agency (Original) Una buena agencia de viajes

Jose Rivera

Exelente servicio muchas gracias y la tarifa muy vien la atencion una de las mejores gracias

lorena mejia

Es bastante pésimo la atención al cliente quiere q uno les compre el vuelo en el instante,cuando sólo llama para preguntar el precio.

Nilvia Hernandez

The service was great and Cecilia was 100% efficient at helping me. I would recommend this agency anytime to everyone I know.

Jose Blanco

(Translated by Google) Excellent service (Original) Excelente servicio

Rosa Melendez

La atención hoy día fue ec excelente me buscó las mejores opciones de vuelos estoy muy contento y agradecido yo soy referida por una amiga y ahora yo también la recomiendo

Liza Garcia

Great services, great price! Carolina help me to find the best price to my family! They help me to find the best price of my trip to El Salvador! And help me save money ! Truly recommend this travel agency there is no other price in the hole area!very helpfully!!

Rachelle Rizkalla

This is a great agency! I began shopping around to see where I could find the cheapest ticket to Jamaica. I then saw an ad of Monica Travel in a newspaper and decided to give them a try. I went to the office in Rockville and the people working there were very friendly. It was a clean place and they had really nice pictures on the wall. They helped me out immediately and I had a ticket in no time. I was in and out of the office in less than 5 minutes. If there's one thing that they need, I would suggest finding more employees that speak English because most of them only speak spanish, but I still highly recommend this place to everyone!

Delmy Mata

(Translated by Google) Excellent service (Original) Excelente service

Oldin Franco

(Translated by Google) great service (Original) buen servicio

dayse edith hernandez bajana

Me dieron el mejor precio después de haber preguntado en 5 agencias, el servicio es excelente, me sentí muy bien atendida

Gloria Arriaza fuentes

Me gusta Mónica Travel porque encuentro el mejor precio en El área, sobre todo me siento muy segura y confortable! Tiene una buena atención al cliente y me ayudan con todo lo que solicito, siempre me busca los precios más económicos, no sólo uso Mónica travel por el precio, si no porque hoy en día hay muchas otros lugares que non seguros, la confianza de años de comprar boletos de Mónica travel por años y nunca me han fallado! Siempre lo recomiendo. La persona de Virginia es muy amable!

Maria Jose Solis

Un servicio super excelente!!! Les recomiendo 100%. Mucha confianza y profecionalismo!!

claudia hernandez

Carolina was very profesional and very helpfull.

Mauricio Barahona

(Translated by Google) Best price to salvador (Original) Mejor precio a salvador

Omar Garcia

Excelente servicio. ... agente muy contento y ayunnadte..

Veronica Candia Gonzales

(Translated by Google) The worst customer service (Original) El peor servicio al cliente

Sandra Fuentes

Ms. Cecila was very helpful and accommodating. This was a rush trip and found the best price possible for my trip. I thank her very much!

Balmores Reyes

La tension en Monica travel Es muy Buena lo eprobado en barias ocasiones

Francoise Fuentes

totally unprofessional the old guy that helped me out spoke really fast and everytime I asked a question I felt rushed. When i called them back to confirm my trip, the guy hung up on me, so I called back only to be yelled at and was told that if I had any questions to call tacas customer service # so that they could answer any of my questions, Never again!!

Nay Luna

Good place.

Cruz Arevalo

Gracias a Monica Travel y su recepcionista Carolina por su excelente atención y convencimiento me decidí viajar

Martinez Norma

(Translated by Google) Orrible customer service pessimo !! (Original) Orrible servicio al cliente pessimo!!

Juan Bermudez

(Translated by Google) I always find the best prices (Original) Siempre encuentro los mejores precios

yammy lopez

I don't recommend this place because when I went the manager was rude to the nice lady that works there. I feel bad for the workers. They also need a new manager in this company and a nicer one too!It's not fair for the manager to get mad at the worker that made a little mistake that can be fixed and the worker side sorry too. I just think that the workers needs more respect from the manager.

Gloria Arriaza fuentes

Me gusta Mónica Travel porque encuentro el mejor precio en El área, sobre todo me siento muy segura y confortable! Tiene una buena atención al cliente y me ayudan con todo lo que solicito, siempre me busca los precios más económicos, no sólo uso Mónica travel por el precio, si no porque hoy en día hay muchas otros lugares que non seguros, la confianza de años de comprar boletos de Mónica travel por años y nunca me han fallado! Siempre lo recomiendo. La persona de Virginia es muy amable!

claudia hernandez

Carolina was very profesional and very helpfull.

Mauricio Barahona

(Translated by Google) Best price to salvador (Original) Mejor precio a salvador

chepe Garcia Mendez

(Translated by Google) I always buy my flights here are more comfortable than buying them on the airline I recommend them (Original) Siempre compro mis vuelos aquí son más cómodos que comprarlos en la aerolínea selos recomiendo

Veronica Candia Gonzales

(Translated by Google) The worst customer service (Original) El peor servicio al cliente

Sandra Fuentes

Ms. Cecila was very helpful and accommodating. This was a rush trip and found the best price possible for my trip. I thank her very much!

Nay Luna

Good place.

Cruz Arevalo

Gracias a Monica Travel y su recepcionista Carolina por su excelente atención y convencimiento me decidí viajar

Martinez Norma

Orrible servicio al cliente pessimo!!

Juan Bermudez

(Translated by Google) I always find the best prices (Original) Siempre encuentro los mejores precios

yammy lopez

I don't recommend this place because when I went the manager was rude to the nice lady that works there. I feel bad for the workers. They also need a new manager in this company and a nicer one too!It's not fair for the manager to get mad at the worker that made a little mistake that can be fixed and the worker side sorry too. I just think that the workers needs more respect from the manager.