Reviews of CWTSatoTravel (Travel Agency)

Kris Lasko

Wait times are unacceptably long

Marcel Giles

A great company that has weathered many economic storms and takes great care.of their customers

M II Media

SATO

Brian Evans

Literally every single time I’ve called I end up waiting more than 15 minutes sometimes more than 20 to speak with a rep. Hire more people if you are so busy.

Diane A.

I worked for them for 14 years and all they care about is profits over employees or customers! They "let me go" because I was in a horrible car accident and I was of no use to them. All they care about is their stockholders, which also includes TGIFridays, Radisson, and Country Inn. My advice, if you want better service, call the airline, or go on-line.

Sheila

If I could give zero stars I would. The operators at CWT Sato Travel provide terrible customer Service. Hold times for phone calls average at 45mins and I have had operators hang up the phone on me twice while I search for information they request for less than a minute. From an overall view point, this company should better manage customer demand and add more personnel to their rosters to meet call volume. From a direct view point, their representatives should receive better training on custer service. This review is not posted after a first-time situatiional encounter, I work at a government office where I've had to contact CWT Sato Travel on a regular basis for the last 3 years. It is simply embarrassing.

Samuel Onwujiobi

Incredible wait times, up selling rerouting fees, pressuring service members to either pay or get off the line as many people are waiting. ..so many to list with my SATO experience. GET YOUR TICKET PAID FIRST AND CALL THE AIRLINE YOURSELF TO REROUTE YOUR ITINERARY BY YOURSELF.!!! we got out $700 cheaper [x5 travelers = $3500].

Chris Dempsey

Absolute. Worst.

Esteban Carrera

The army forces me to use this subpar company. They have terrible phone service. I always have to call multiple times for the same thing. The phone wait time is always around 30 minutes or more, and They have too many number, so once I get in touch with someone from Sato, they then tell me I have the wrong number for the department I am looking for. Note* I always get the number from their website. If I could give them 0, I would.

Keith Harrison

Takes too long to get through and they always seem like you asking them to do you a favor... I just want you to do your damn job nothing extra...they need to put out of business. I’m pretty sure most service members know how to use the internet to book their own flights....and we have govt travel cards so not sure why they are even in existence....

M Z

Wait times are typically over an hour on the phone, the normal hours of operation are not conducive to the customers who need to use their service. Agents are typically helpful if you can get one on the line, but then you have to approve what you just requested in an online computer system that rarely works.

M S C

Phone number provided is a FAX machine.

David Sullins

If you won't hire more people so the wait time isn't so long, can you at leat get some better music? I feel like I've been trapped inside a bad video game for over an hour now.

Shelbi Royer

Absolutely no help reserving a rental car.