Reviews of AAA (Travel Agency)

2871 Plank Rd, Fredericksburg, VA 22401, United States Located in: Central Park

Average Rating:

DESCRIPTION

We've got all the feddbacks of people like you who bought the services of AAA (Travel Agency) in Maryland.

At the moment this firm has a score of 4.3 out of 5 and that score has been calculated on 77 reviews.

You may have noticed that it has an average rating is really positive, and it is founded on a large number of opinions, so we may say that the score is quite credible. If people have bothered to value when they are pleased, it works.

As you know, we do not usually bother to write evaluations when these are positive and we usually do it only if we have had a problem or issue...

This Travel Agency corresponds to the category of Auto repair shop.

Where is AAA?

REVIEWS OF AAA IN Maryland

Raymond Bell

Great employees the automotive department best prices in town very clean easy access and they will come pick you up at your house and drop you off if you cannot wait for your car to be serviced very highly recommended

jessica adam

U&I Plus Latin Band Ramirez/Galarza

Thank you all! I was in your center at 6:50 , friday evening 4/19 heading to see my grandchildren when i had to be towed to your center for a tire. You generously assisted me by trying to locate a tire at other sorounding locations to no avail. I really appreciate your great customer service, and willingness to help me. Emergency situations always gives customers anxiety, especially when having to be on the side of the highway, and in tow. I really appreciated the friendliness of your staff, and the "God Bless" that you said sending me on my way. Despite the circumstances I left A AA with an attitude of gratitude!

Erin Shafferman

The young lady at the desk was very personable and helpful!

Susan Bowers

Awesome,got my car inspected in 15 minuted

T Ocasio

Great stafg

Dorothy Royer

Great people and great place

Stephen181381 .

Knowledgeable. Listens to your plight. Even fills out the necessary paperwork for you. Definitely a (5) star operation.

Ad Iesum per Mariam

Had to get towed there on my way home from a road trip (flat tire + I95 + rush hour traffic) and they went above and beyond. Eternal gratitude & definitely recommend!

Warren/Deena West

We have enjoyed car service at the AAA car care center in Williamsburg VA for years but since we have moved to Fredericksburg, we were not at all pleased with this branch...Took over 2 hours for an oil change with service bay practically empty. We are used to 30 min or less at prior AAA.....

kelly rapkins

Just discovered these guys about two months ago, and I can't say enough good things about them. My cars have been in there several times (they are very old), and I have found them to be very honest, thorough, and reasonably priced. An oil change and tire rotation only cost me $29 (that figure can vary a little with the type of vehicle you own, but that gives you a general idea). They really want to make sure you are satisfied before you leave. The bay area is completely surrounded with windows, so you can watch to make sure they are doing the work requested on your car. Also, they are open on Sundays! Isn't that wonderful? Please give them a try. You get 10 percent off labor if you are a AAA member, but anyone can bring their car to them.

Owen Gentry

Broke down and had to be towed here... Way better than expected. Expected a crummy hole in the wall wait, but this was the cleanest, quickest, and most direct breakdown I've ever had. Prices were bit high but comparable to my trusted guys back home. For brake problems on a Sunday, now, this was gggreat.

Purcell Clark

Service was good. However, read your bill thoroughly before signing. They had a special on rotation, balance, alignment with two free wiper blades. Found out after leaving shop that the free wiper blades were standard ones and charged higher price for ones to fit my BMW. Evidently they had to order them. This was not conveyed to me while at the facility, however, upon calling a rep stated that they told me and gave me a discount. Well, there is a nominal discount reflected, but it does not come close to their advertised deal. Well, as I told them, knowledge is the key, I disputed that they informed me and will move on. Just wish to share with others that you MUST review your bill prior to leaving. I trusted, but will not going forward. I knew this, but slept on my follow through. Well, life goes on...

Elizabeth Adams

Very good experience overall. Tire pressure light was on and needed tire repair due to a nail. The associate did not push for new tire sale. Happy with the waiting area, clean and free WiFi. Employees all friendly and courteous. I will be back again.

Mary Ann Mastin

This business offers a wide variety of services to.people.

Jon M

Came in for an IDP and purchased it. Asked if they did currency exchange, was told yes. She said there is a $12 fee for under $500 (which wouldn't apply since I was doing over $500.) Came back with the cash and a new girl said there is a $50 fee for non-members. Complete waste of time. Nope, won't be signing up either.

Tanya Singleton

So the service manager told me at 0745 that my car would be first for inspection when the inspector got in at 0900. At 0930, my car is still sitting where I parked it. When I inquired what's going on, I was told "oh, the car ahead of you failed inspection and we gotta fix it". Truthfulness was what I expected; truthfully I could have gone somewhere else and been on my merry way an hour ago. Won't come here again!

donnie mancuso

Needed to get the International Driver's Permit for an upcoming trip to Europe. Took less than 10 minutes for everything (including photos). Super easy and nice staff to boot.

Anthony Torres

Great place one of the best AAA I have ever been to. Great staff.

Carson Riggins

They diagnosed the problem and ended up being correct, but they charge an incredible amount of money

Dustin Ashby

한의신

Ellen Hancock

Mark Knuchel

John Rogers

Great Service and Fair Price! I'm new to town and have taken my vehicle here a few times for service. The team is friendly, helpful, knowledgeable, and never pushy. I recently needed brakes and tires. The Service Advisor, Michael, was awesome to work with. He gave me a good price - price matching the competition. Michael communicated with me during the process and made me feel like a valued customer. I also have the highest confidence with their service technicians that the job is done right. I highly recommend AAA Fredericksburg Care Care for all your car maintenance and repair needs.

Eugene Kim

James Byram

Rich Wareing

Jim M .

Excellent service.

Frank Bradley Jr

Good people. But there auto parts dealer was really slow. Wasted a whole day waiting for a part.

Hao Chan

Karen Halloran

En route from New Jersey to Florida my brake caliper seized onto the rotor. The Service writer at this AAA shop quoted me $480, for a repair that costs around $200 anywhere else. I was stuck in Virginia, with my dog, at 5pm on a holiday, a freezing cold night. Not only was this quote ridiculous ($270 for the part alone, which actually costs $65), he also told me the part was available at the auto parts store up the road and I could go get it myself (since I know how to fix this problem). Well that was a lie. No auto parts store anywhere in the area had a front brake caliper for a BMW. Thank God I have knowledge of my car and was able to fix it myself for $10 and get back on the road. I've been a AAA Plus member for almost 20 years, as are all the members of my family. I thought they'd be better than most mechanics that try to rip off a girl far from home. Shame on me for thinking that:-(

Camie Jones

If you've got the money for it, it's a great place. So professional and kind. I got 2 new tires for my sedan for about $250

Victoria Hall

Darius Kuzemchak

Sandra Lund

Terry Nottingham

A very clean place and very professional staff. Only problem was the fact that I have to transfer my membership just because I move to a different state.

Zaid Abdul Qawiy

Benita Canada

Rebecca Rose

My mother was the one who actually used my phone to get insurance on a new car she was buying while she was at the dealership. There were questions the salesman could answer while my mom was doing other paperwork and he said the rep seemed annoyed.

Zach Fitzgerald

I visited this location today for a quick tire patch - Trying to avoid the pushy mechanics at familiar car care centers in Fredericksburg. I called ahead of time to ensure a quick repair as I wasn’t expecting to wait very long for a “simple tire repair”. I also wanted to ensure that if I wasn’t a AAA Member, they would still service my vehicle’s tire. The service advisor I spoke to was polite, understanding and ensured me that the repair could be done fairly quickly. After entering the facility, I was immediately impressed with the cleanliness and the professionalism of the staff. I inquired about joining and joined AAA before leaving. I am extremely impressed at the level of professionalism demonstrated by the staff member, Dixie, that assisted me in joinging. She wasn’t pushy in getting me to join and I very much appreciated that. She, in detail, reviewed all of the plans and together we chose the best option for me and my family. I am also very impressed with the Service Advisor that assisted me in checking in and updating me on the status of my vehicle as the tire was getting repaired. He knew that I was in a little bit of a hurry, and took the time to relay that information to the technician actually repairing the tire. Because the first patch in the tire didn’t repair the tire properly, they had to go back and repatch it. Knowing that I was in a hurry, and because it took a little longer than expected, he didn’t charge me for it. I am extremely satisfied with the level of service that I received today at this location and would highly recommend it. It will defiantly be my number one choice of where to have my vehicles serviced in the future. These two employees should be commended for their professionalism!

Jodi Redman

D Scott

AAA finally let me down. Took e visits to figure out something very simple. Mechanics have lost the trade. They rely on computer and lack knowledge of the engine and electronics to seek out and resolve problems. Dave was good. . Sorry on the rest. Disappointed.

Dorraine Petras

Syed Saud Zafar

Anna Marie Torre Wright

Very fast and friendly here. We're not members of AAA but have had some minor service done a couple of times and were very pleased.

Trevor McHugh

Joe Sunshine

Good customer service. The auto service repair is priced high. Takes a little to long to have the vehicle serviced..

Yvonne Lewis

One word to describe this place... Awesome!

Warren Hutton

Expensive but they did a good job.

Dan Gentry

I've only tried their service center twice, but I have been pretty impressed with the service that I have received each time.

Krunal Patel

Jasen Johnson

nice staff. helpful.

Kim Maclay

Fast and honest. Great people.

Bernardine Miles

Customer service was good. I was shopping for a travel bag. Unfortunately didn't what I was looking for.

Brian Schultz

This is the only service center that I will take my three cars to. They are professional, they have great service techs and do not overcharge or recommend unneeded work. I highly recommend them.

Thad Ribner

Jim Murdock

A W

John Hopkins

Decent repair AAA location. Does feel however like they are selling you "more" than you need. Beware - other than that.....very good.

Marcy Campbell

Loved how quick and easy it was to get euro's.

Kevin Rubink

Large office with good service

Kaos

Nice facility, great staff.

Scott Mattes

Feels like the repair people are on my side.

Brandon Gibson

Brittany Gilyard

Rosalee B

Flat tire happened at the parking lot of AAA while having lunch at Applebees. Great service from Triple A! Fixed the tire.

Anna Brown

The lady at the counter was very helpful and I had what I needed quickly with no hassle. Thanks!

Raymond Williams

My wife and I both had vehicles serviced at this location. We had them service the brakes on our Toyota Camry Hybrid. Since then, there continue to be an intermittent noise. We returned and expressed our concerns. We were told that, "after an approximate hundred miles, the noise would cease." That was a lie. The noise has not ceased. We had head gasket repairs to our Ford Taurus. Since the repairs, there is a constant leak and the smell of coolant. Once again, we returned and addressed our concerns. I explained that there has never been any issues with leaking and smell of coolant. The leak stains our driveway. I have trust issues with AAA, especially this particular location. I expressed my concerns with my Lawyer, and have not yet decided whether to file a law suit. Meanwhile, I do not intend to have anymore services with them (mainly this location). I also cannot help but wonder whether or not, the employees complete customer services training. I say this because, Trevor had an attitude when I expressed that I am now having trust issues with what they have done or not done to our vehicles. His voice tone was inappropriate and unprofessional.

Deborah Smeragulioulo

Christopher Buchanan

Michael

I left a cell phone in a commuter car, and the driver had mentioned he was getting his car serviced at this location. I asked the AAA representative (Trevor) if he knew the driver or car. He didn't know of hand, but researched the database, and took my contact information, in case the driver brought his car in for service. The driver happened to make an appointment later that day, and Trevor relayed my dilemma. Trevor was able to have my phone delivered with the vehicle, and called me when he had it. From the minute I walked in to this location, I was greeted with a friendly welcome, and offer to help. Trevor went well beyond what his job is. While I was in their shop, I listened to the car and professionalism from all the staff, and couldn't help but notice how organized and clean the shop was. I wasn't a AAA member, but looking into becoming one. Side note: The driver of the commuter car had mentioned how happy he was with the service from this location. Thanks Trevor and Central Park team.

Maddi Ash

Great people. Broke down traveling out of state on a Friday after 5:00 pm. They had us on the road the next day and got it done right away. The manager Trevor is great and gets things done quickly.

George Szoegedi

Great people

Rachel Jett

Came here to exchange foreign currency for a trip abroad (kinda last minute). Erica was super helpful and very patient! A good place to go for travel needs!

L Br

Daniel Heaney

Great personal service.

Business Hours of AAA in Maryland

SUNDAY
10AM–4PM
MONDAY
7AM–7PM
TUESDAY
7AM–7PM
WEDNESDAY
7AM–7PM
THURSDAY
7AM–7PM
FRIDAY
7AM–7PM
SATURDAY
8AM–5PM

PHONE & WEBPAGE

AAA en Maryland
View Phone Number
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