Reviews of Air Capital Travel (Travel Agency)

Christopher Weese

- Recommendations on vacations were limited. - No additional assistance beyond booking resort and plane tickets (we could have done that ourselves). - No communication when our original agent left the company - it would have nice to have been informed who to address our questions to. - Called to make a payment, and the assistance was minimal - had to call back later to get a confirmation code because the person that worked the weekend didn't seem to know how to properly work the payment system or look up clients. - Given ZERO customer service once we had paid our vacation in full. Emails were ignored and phone calls were hung up on for no reason at all. Calls went unanswered when calling during posted (online) business hours. - Since our travel documents "didn't go through" in our email correspondence (yeah, right), we provided our home address so they could be mailed. Never received documents in the mail, so we physically had to go to the location to pick up our documents (which weren't even ready for us when we called beforehand to let them know we were coming). - Ended up costing us additional fees at the airport since they misspelled our name on the ticket reservation. They are (so-called) professionals, and would expect them to double check this kind of thing. - Overall, very disappointed, and will NOT use Air Capital Travel again. I will say that the lady that took our final payment was pleasant, so it's a shame that the others have to spoil it for the ones that care about the company image.

Michael Lies

We have booked multiple trips with Air Capitol. Robin has always been great to work with and we have had a great time on every trip!

Gabriele Hanlan

Amazin

T H

My mother is a travel agent here so I am a little biased, but if you're taking a trip, go see her!

Ginny Huddleston

Used them to book our honeymoon and it was a nightmare. The first woman we worked with, Jill, was wonderful. She answered all of our questions and was very knowledgable. Well she no longer works there so our trip was transferred to Kyle. And he is horrible. We sat in the office for 2 hours while he tried to figure out how to use the software. He tried to discreetly ask his boss if he would get commission off the excursions we were trying to book. Then when we got to Mexico we were told that two of the excursions were going to the same place and it could have been made into a 1 day trip for cheaper (and more fun that way), and we had a hell of a time trying to get our information for parasailing. We had all the paperwork he told us to take and it was still a mess. We are planning our anniversary trip for next summer and we will NOT be using them.

Jennifer Olawe

I too use these people for my travel arrangments. Booked my honeymoon to London with them. Glad to say all went well.

John Dwire

Never realized how much I needed a travel agent till I had one. Dana always takes great care us and all of our group vacation needs.

Montreael Williams

Rip off artist

Carole L Saylor

Travel Agents at paid by the hotels and airlines. NOT THE CUSTOMER. Always use a travel agent for saftey in traveling out of the country. They can help with transferring you from one airport to the next. They can answer questions about traveling to most areas. Air Capital Travel has saved our vacations a couple of times due to booking glitches and paid for motels for us to stay in. The motel over booked and Air Capital paid the difference for a better hotel next door. They made sure we had a place to go. We have been using their service for over 20 years. As long as they are in business we will keep using them. Right now we have a trip booked through them for our trip to Jamaica.

chad mccoy

We have used this company before to travel from Kansas to Vegas with no issues. Prompt service and great package. We decided to try it again this time and I still have yet to receive a response. It has been nearly 2 weeks and not even an email. Anyone else having this issue as well? Chad McCoy

Elizabeth Smyth

Love this place. And the travel agents are knowledgeable