My mother purchased tickets for me from this travel agency, not only were the incredibly rude to her, but they also clearly didn't do their research on the flights. I researched the flights right after they sent her the itinerary and found way better flights then what they picked for her for the same price they charged her. So now I am stuck with an extremely long layover on the way there (when there was a flight with only a 1 hour layover) and not enough time on the way back (the flight is already boarding before my flight lands). I have heard from other friends who have booked flights through them that they have also screwed up their flights as well. I would NEVER go through them again, as you can do a basically google search and find better deals then they provide.
UPDATE:
After posting this, the manager reached out to my mother and tried really hard to correct these issues. I was really disappointed with how everything was handled in the beginning, but it seems like the manager isn't just saying that she takes things seriously, but actually does. By her continued efforts to make our experience better, it really changed my opinion of this travel agency, which is why I changed my overall experience from 1 star to 4.