Reviews of Amtrak (Travel Agency)

Kristen Pearless

My favorite way to travel. Life goes by fast enough, don't be in such a hurry. Take the

the casual nomad

i love taking the train! train was clean, observation car was great, 1/2 bottle of wine was $16. it was however super cold though, take a blanket

Dennis Wesseldine

My amtrak scorecard. LA UNION STATION 1. Cannot be in the waiting area unless you're train leaves within 2 hours. Area can be dangerous if you walk around. 2. Two bags stolen in baggage claim area while picking up another bag on carousel. Contents cell ,laptop other electronics. Asked amtrak attendant to call police. ASKED amtrak ticketing atent to call police. No calls made I had to stop a security guard to call. 2 hrs later filled out report. I was treated like it's normal and happens all the time. 3. Tickets from LA to Tucson a route I use monthly with my bicycle. Trainside checkin changed for bicycles with no update on there we set. Had to cancel was not prepared to dissemble and purchase a box and pay a handling fee. Got a refund that evening my bike was stolen my fault. But would not happen if I was on train. DENVER UNION STATION 1. Checked my bicycle and two boxes. I questioned why if I get 2 items checked at no cost and I already paid $20 FOR bicycle. Why am I being charged additional $20. Baggage person said. That's the way it is. I commented " that may be but I dont think it's right. He became irate jumped over counter and threatened me to get me blacklisted to travel. And was calling homeland security. 2. NO REDCAP SERVICE. NO LOCKERS AT ANY STATIONS 10 HOUR LAYOVERS MAKE IT DIFFICULT TO EVEN WALK AROUND STATIONS. TRAIN FROM TUCSON TO CHICAGO. train lost brakes. 10 hour delay. Feed us some kind of rice thing and orange aid not even juice. EVERY CREW RUNS THEIR TRAIN DIFFERENTLY AND CLAIM ITS POLICY. EXAMPLE : closing observation car when it suits them. Last but not least !!!! DONT BUY A RAIL PASS ! TO MANY REGULATIONS. TO MUCH FINE PRINT REGULATIONS. What they don't tell you is there's only so many seats available under the rail pass. ticket from florida to salt lake one way $376 Rail pass $459 I purchased rail pass for benefits and paid additional. First time I wanted to take advantage of the rail pass I was charged a additional $50 telling me they had no seats available for my pass. $509 PLUS cost spent in snack shop. Note please don't tell me I should have read all of the stuff. It took me two years of asking researching the rail pass before I purchased these little things just keep popping up as we go along. If you're traveling coach traveling coach. Be prepared to be treated like a second-class citizen unless you pay $1500 for a little run. You virtually get no service from any of the conductors. Pretty much just get snide remarks. Oh and I forgot to tell you about the microwave $ 10 hot dog and soda. All food is microwaved. Coffee is $2.50 My feelings are Amtrak has hidden agendas to take your money. I have logged over 6000 miles on Amtrak. Not one single trip was the same and most employees don't even know Amtrak polices. RESULT I'M DONE AND ENCOURAGE YOU TO LOOK AT OTHER MEANS OF TRAVEL . STATIONS DANGEROUS AND USUALLY IN HOMELESS AREAS. CAR BATHROOMS IN NNEED OF REPAIR. AIR CONDITIONING ON EVERY TRIP BELOW 60 DEGREES.