Reviews of JetBlue Airways (Travel Agency)

Steve Burri

My favorite airline

Iggy Dispatch

FIRST TIME FLYING JETBLUE , DELAYED BY 2HRS IN JFK AND 1 HOUR TO GET A GATE IN ORD.

Jason Russo

Always, always, always very late. Very frustrating. Never flying with JetBlue again.

Ricky Thunell

JetBlue is the absolute worst airline I have ever flown in my life and I have been on most of them

Querida Ellis

I think this is my favorite domestic airline. There's a bit more room in front of the seats, they give you a slightly larger snack, and most importantly, there's TV.

Katie Shamory

We arrived to the airport very late and the check bagging line was already closed. The employee not only got our bags onto the flight but got us into the precheck line. We ended up catching our flight with 4 minutes to spare. If she hadn’t helped us we would have missed our connecting flight. 10/10 JetBlue

Maribel Violette

My poor 66 year old Aunt Miriam yesterday was on her way here from Puerto Rico to see my mom because she’s still in the Neuro ICU when #JetBlue left her stranded her plane was an hour late leaving PR then when she landed in Fort Lauderdale her connecting flight had already left so #JetBlue offered her a hotel for the night and a flight out the next day mine you it’s 11:00 pm. After all the confusion with #JetBlue she finally gets her luggage and gets on the shuttle its 1:00 am when she gets to the hotel only to find out the hotel has no vacancy and #JetBlue had never called to confirm vacancy before they sent her there so the guy at the front desk is trying all the hotels near by for her with no success.....He found only one room available but she had to share a room with another female passenger and her son that were also left stranded by #JetBlue... Very unprofessional service to treat an elderly woman like this #JetBlue should be ashamed of themselves for doing this to my Aunt who was only on her way here to see my sick Mom who’s fighting for her life in the ICU...Because of the delay she lost an extra day with my mom...

Angel Wilson

Great Service! Thanks JetBlue for quality service!

Dick Shore

I’ve traveled with them a few times before and never had any issues. For value and service overall I am happy.

Komil Rahimov

Like always you are delayed by 3hrs. That why i always prefer flying Delta or AA. First time and will be my last time flying JetBlue.

Courtney Brooke Smith

Superior Customer Service! Comfortable seating,affordable prices.

melanie mallon

Seats are super comfy, a lot of leg room, reclining seats, fast boarding, all around great airline. If you are trying to save money, definitely book JetBlue instead of Spirit. With JetBlue, you get more than your money’s worth. Also, I flew United about a month ago and JetBlue has given me a better, comfier, and cheaper experience. I’d recommend to anyone.

Dareigeo Bathory

JetBlue is AMAZING!!!! I flew with my Service Animal from Chicago O’Hare airport to JFK New York, not only did we have an easy time with security, and the airline, but the flight staff was kind, educated, knowledgeable and helpful! They upgraded me to bigger seating & made every attempt to make sure my Service Animal was comfortable as well!! Would definitely fly with them again!

AJ Amr

Always easy. Always quick. Good on time record. Love the snack and drink options. Friendly flight crew, gate agents etc. Great prices. Makes the terrible fact of having to fly places much easier so far.

ar.omnya progressive trance music

Always late

Mohannad Safadi

I was really happy with service. Plus they provided good snacks, decent leg room, and FREE WiFi. It was perfect.

Javier Red

20 minutes waiting...the system is down...sucks ..will never again by JetBlue

Dido Kinney

I love Jet Blue & My Blue Chips

Cristina Foushee

Today JetBlue screwed up about 5 flights of luggage. They deny knowing this before we left PDX but that’s impossible. Luggage was sent everywhere and is currently spinning on a carousel in some city. My luggage pickup was about 20 feet from drive through cars... and based on the JetBlue employees running around with clipboards jotting down names and trying to collect our claim tickets, I highly doubt even they believe we’ll ever see it again. I’m about $400 into buying stuff just to survive but JetBlue graciously offered a $30 credit as the total amount of our inconvenience per “JetBlue” policy. I flew Delta a few weeks ago and the price break on these cattle flights are not worth it.

Farhod Haydarov

Departures 2 hours late

Ese Soyyo

No complaints, alway a good flight

M Dixon

Boarding passes do not give gate or terminal information. Contacted @jetblue the response was glad I made it. My soon to be husband and I are not thrilled so far. We haven't even taken off yet! The bathroom door would not lock so I was exposed to another passenger while in the restroom. Oh and the arm rests are not in the best condition. This picture is the arm rest for the seat in front of me. Our armrests look the same. The passenger behind us had to give us the contents of the arm rest that were hanging by the cords. Not a good way to start our new lives as husband and wife. #whoknew #lcc #ohare

Kristi Simpson

Would give zero stars if I could. Delayed flights wasting hours before giving updates. Takes hours to return luggage. They only have 1 gate at O'Hare, if any delays happen you're screwed. You wont save any money.

Dana S

This is my 1st JetBlue flight and it's been exceptional, thanks to the gate agent Brett, and I haven't even taken off yet. It's also my first visit to Boston and I told Brett this and requested a window seat (so I can see the city when we are landing), he made it possible. The legroom is incredible, super clean, the flight attendants seem alert and super nice. I also like their outfits. I'm very much looking forward to this flight. If the next 6 hours are similar to this, I'm never going to fly another airline, regardless of cost.

Mira Serrill-Robins

I hadn't flown JetBlue in a while, having switched to Virgin America several years ago. VA bizarrely doesn't fly between new York and Chicago, so I was forced to head back to JetBlue. It's fine, and the staff is nice, helpful, diligent, and really care about doing a good job, so that's the good. They went out of their way to make sure the flight left on time, and we got in on time. On the return flight the flight attendant seemed a bit less on top of things, but still tried. That said, things just went less smoothly than I've grown accustomed to. I was also unpleasantly surprised by the other patrons. My screen wouldn't work on the flight out, so I waited until the flight attendants came around and asked them to reset it, but I guess it was actually broken, so they eventually had to move me. There were a bunch of open seats, all middles obvi, and I swear I felt like Forrest Gump--literally no one would let me in or take their junk off the seat, like they were entitled to an extra seat. So the clientele basically sucked, and the flight attendant seemed to know there was an issue with the screen, but hadn't proactively moved me before people got too attached to their extra seat to let me in. I mean people were literally ignoring me and the flight attendant, like they all couldn't hear or see us, or didn't speak English. The flight attendant really wanted to help and cared about people's flight experience, but wasn't quite assertive enough to help me. Back to the flight, there were delays somewhere so they used a VA gate to get us out on time, which was cool. We left and arrived on time. The attentiveness with drinks and free snacks is nice and seemed standard on JB. The bags came out very quickly at JFK. In Chicago security was a hottt mess, barely moving for no discernible reason; I'd had such high hopes after there was no line to get my ID checked, then we just stood at security, with the scanner not moving for a while even though there were TSA people sitting there and generally standing around. Long story short, it's not VA, but it's better than just about everything else, and I'd fly it again, but try to get on the screen issue or others sooner and more proactively. Also, they did end up giving me a $15 credit for a future flight because of the screen issue when I called and asked for it, so their customer service is decent.

Weiling Hong

A few times of my experience flying with Jetblue Airways have been great. And they also have very good customer service !!! Flying Jetblue Airways is one of my best choices.

sandy reyes

Worse airline. Customer service in jfk is the worse. I lost my fly because of them. Had an issue with my ticket. I was flying with my friend. He has his but mine didn’t print. It says to see a customer service rep. When I went there she didn’t help me. She say that I need to see a super visor. I waited for the supervisor 36 minutes to let me know that I was late for my fly when I got there 1 hour and 20 minutes before my fly from jfk to ORD. the only thing she said after all was that I needed to rebook for the next one . That was their solution. Crazy. I’ll never fly with them no even for free.

goasfaras youcansee

When flight from new York to La inside is horrible. Cheap snacks and drinks, and cold by the windows, blankets to small, and to thin, and cost 5$

Joel Wallen

I am so impressed with JetBlue! I traveled with them this past weekend, and they were very friendly and accommodating. I traveled with my two-year-old and four-year-old, which can definitely be a stressful experience. Before, during, and after the flight they went above and beyond to make sure that we were comfortable. This is really a great airline who makes sure their customers have a good experience and feel appreciated.