Reviews of Aeromexico (Travel Agency)

Laura Diaz

(Translated by Google) A pleasure to travel with aeromexico (Original) Un placer viajar con aeromexico

janete fonseca

(Translated by Google) Good attention always (Original) Buena atención siempre

Marco Gomez

(Translated by Google) Very bad service .. departs flights very late and I even feel sorry (Original) Muy mal servicio.. sale los vuelos muy atrasados y mi siquiera disen lo siento

Olivia Guzman

First class service!

Andrea Coombes

Es una aerolínea que no ofrece ningún tipo de facilidad al cliente. Quieren cobrar un precio por maletas extra, pero en la web sale otro precio. Los asientos son incómodos y la comida. No tiene sabor. En el último vuelo sobrevendieron los asientos y 21 personas tuvieron que esperar al siguiente vuelo.

bonlaunica01 .

Worst customer service ever. I have flown so many times but never with AeroMexico. Will never give them another dime!

Elizabeth mojita

I must say they have improve the customer service at gate. Very organized .to get the deals you have to buy ahead to get a good price you may also call directly for change your seat to a better a extra charge will be but you deserve it! On the meals well not so good they have to give more healthy meals with out the drama of you being hungry. That why eat at home. The seats in the plane need to be more detail I mean clean they do they best I see that. But everyone in aeropuerto they want your buisness they are sure trying to make you feel confident and be happy. Aeromexico show you can do better! Almost there♡ More deals, better prices!

Chloé Bdx

(Translated by Google) Location not very clean but still nice (Original) Lieu pas très propre mais tout de meme agréable

Veronica Noyola

Was a little disappointed when booking an emergency flight. It took me over 2 hrs. Decline both of my credit cards to the point that both credit cards got locked. Called directly and not very helpful, That the flight price had changed from $300 to $680. So I ended calling CheapOair, who worked with me from beginning to end kept me on the line until I confirmed tgat my booking was correct and booked the same flight with Aeromexico for $354.00. The sad part is that i often recommend this airline.I'm giving 2 stars because of the great customer service I received from attendants service at the airport. I hope next time is much better and reliable.

Jorge Mena

Horrible experience with this airlines it’s totally a joke from my experience here in Chicago USA and in Mexico when you have a problem they make the stupid excuses not to help the customer right i had a bad experience with this airlines since day 1 on my trip to the last day coming back to the USA i want to say people this airlines sucks they don’t care about there customer like comparing to other airlines they whole team is very rude and disrespectful and very very poor customer service never want to help on your need NEVER NEVER GOING TO USE Aeromexico again to go to Mexico i would decided to go with an other airlines

Amit Mehta

Good luck if you need help with your reservation. One representative said one thing to us and the next said it was wrong, so too bad, and "here's the email address to file a complaint" even though I didn't ask

Adrian

We had the worst experience in Auromexico airline, from loosing our flight and have to pay for another flight in Mexico city to getting my luggage lost on Chicago O'Hare airport and having trouble checking in on our way to mexico and also our return in Durango mexico. The staff is not well trained, I had the worst lady at the mexico gate with hard attatude and not willling to help at all just evil and no customer service at all. I will not fly with this airline again. I put one star and is only for the flight attandants that we had no problems with. I will use Volaris, American or United next time.

Isa Utrera

Mala aministracion.

Cuauhtemoc Galvan

They stole my tequila and some of my clothes isn’t it has happen and no wonder it has a two 2.8 rating

karina angel

Worst customer service They don’t respect their airline prices if I could give them a 0 I would

Maria Solis

Unprofessional staff, I bought two tickets from Chicago city,to my parents to flight from Mexico city to Chicago, When they arrived at the airport, the rude lady on the front desk told them that they can't have the tickets unless the person who bought the tickets and the credit card used to made the transaction were present, I made the transaction from Chicago!! how in the world could have been there,my mom was desperate they didn't have enough money to buy the tickets again but the airline didn't even care about it, They were mean,rude, I would never buy a ticket from this company again.I do apologize for my terrible English but please be careful I will never wish to others what happened to us.

Fredy Sosa

Me cobraron 150 dólares por un error ortográfico en el nombre del pasajero.

Reggie Gutierrez

Pleasantly surprised..Great flight..

Ana Cazares

Hi I'm very glad with customer service, the person who attended my phone call was very nice end give me the importand information I needed to travel, she's very professional and has enough knowledge about aeromexico requirements to travel, and of course I recommend people thanks.

Noah Ip

This is hands down one of the worst airlines I have ever taken. Flew into mexico city and landed just to wait another 45 minutes. On top of that, we were supposed to take a connecting flight that we later found out was also delayed 3 hrs. The airplanes are in very poor condition and run down. The inside is crusty and the pillow they gave me was covered in gross hair and my seat was full of crumbs. 0/10 would recommend taking this joke of an airlines. Pay the little bit more to take a better flight.

Hector Navav7

Hoy está muy mal el servicio 1:37 am y todavía no abordan, hay algún problema???

Luis Ac

Worst airline ever. website is always down so you can't even check in. they failed to notify us about a change 1 hour earlier in our flight so when we arrived the check in was over. the counter woman was useless. did nothing for us and she told us to leave because she was busy. it took 8 calls to CS to have our problem resolved , over the phone they hanged up on us 3 times. Consumer Beware!! extremely bad Customer service.

Janelle Oesterreich

I just flew Aeroméxico from ORD to and from Costa Rica and had no issues. It’s just like any other airline. In addition they served meals both flights whereas people I met flying United and southwest just got some peanuts and a soft drink

Joe Benedetti

It’s so fun ! Not they rip you off spend 3 hours of your time had to pay 2 tickets people total fakers do NOT BOOK . no discounts their rates are stupid they are running the worst airline not recommended. !!!!!!!!!!!!!!!!!!

Maria Pardo

Everyone was very kind!

juan Gomez

(Translated by Google) I lost 2 tickets because I miss a last name and they keep the money they don't let on the plane and then resell those same tickets easy money stealing from people (Original) perdi 2 boletos porque me falto un apellido y se quedan con el dinero no dejan subir Al avion y luego revende esos mismo boletos dinero facil robando ala gente

Alberto brito

Watch for Bagagge fees. Not included in fare

Michael Stack

Horrible....never again with Aeromexico!

Alfredo Aguirre

Staff is very unprofessional. Purchased 3 tickets and they assigned us different rows, we are a family of three. This was very inconvenient and stupid of them. Do not recommend this airline. Plus they are never on time!!!!!!

norma hernandez

El trato fue muy bueno pero el primer avión el espacio entre asientos es infame y el personal fue amable pero parecía forzado no te inspiraba a preguntar con confianza pero en general due bueno

Guillermo Montiel

(Translated by Google) I got my flight (Original) Se attaso mi vuelo

Sergio Inurrigarro

(Translated by Google) Grand airline (Original) Gran aerolínea

Jose Luis Rodriguez Gonzalez

Good services,

Pati Marmolejo

Awful service

Alejandra Meza

(Translated by Google) Worst experience I've spent with an airline. Buy my ticket in advance at the airport and let me know it was canceled and did not notify me and I did pay $ 1,100 dollars! He was in Mexico at the time and had to return. Obviously when you call customer service - I have waiting for 1 hour unanswered. I never fly with them again. First time and the last treatment. (Original) Peor experiencia que he pasado con una Aerolinea. Compre mi boleto con tiempo y al llegar al aeropuerto me avisan que se cancelo y no me notificaron y me hicieron pagar $1,100 DOLARES! Estaba en México en el momento y tenia que regresar. Obviamente al llamar a servicio al cliente - me tienen en espera por 1 hora sin responder. Jamas vuelvo a volar con ellos. Primera vez que los trato y la ultima.

Gigi Muñeka

Loved that they have free movies and they even give you free headphones!

robin Carreno

I was very happy with service and my ride. I didn't get sick like I usually do.

Mariela V

MY PRIVACY WAS INVADED AND I WAS ROBBED BY AEROMEXICO LITERALLY!!!! The WORST experience I’ve had. I arrived to GDL from ORD early morning on June 4, 2019 on flight 661. I go get my suitcase and it’s not going through the belt so I patiently waited until the belt was stopped, I get nothing. I went to the Aeromexico “help desk” to see what was going on. The man claimed my suitcase was left in Chicago after I paid 30 dollars for my piece. How careless and irresponsible for Aeromexico to do that. Then he had me fill out a paper asking where they should drop it off the next day, to my surprise it was dropped off a few hours later. I look at my suit case and it had a different zip tie so I opened it and my clothes and necessities were scattered all over and I noticed 300 DOLLARS worth of cosmetics and my deodorant were missing! I BEEN ROBBED!! I calmly called customer service to see what they could do. The man on the phone said that we needed to fill out a claim form so I gave him all my information and then tells me there’s nothing Aeromexico could do because cosmetics are not “necessities” and hangs up. Like are you serious?! So Aeromexico hires thieves and it’s okay for them to STEAL anything as long as they aren’t “necessities”!?!?!? I also tried contacting them on their Facebook page. Of course I left a bad review, they got back to me but said nothing could be done. Then my comments were deleted and I was blocked from the page! How childish! They can’t take responsibility for their own actions and try to hide it!

Yaroslina Solis

Is ridiculous how Aeromexico now charges for everything separated, luggage, seats, reservation charge, at the end of each reservation you finish with unfinished list of charges

JUAN CARLOS MICHEL

Fast service

Erica Tapia

The worst airline. Called twice to make sure my flight was ontime. Once right before I left the the airport, When I get to the airport theythey it was cancelled till morning. Never again

Chris McGrath

This was the absolute worst airline experience I have ever had. I was traveling with a group of four, and one of us was running late due to his train being delayed, so three of us went through security and waited. When our friend showed up 58 minutes before boarding, he was told he was too late to check in and they would not let him in! We sat at that gate for an hour waiting to board and asked multiple times but they would not let him through, and wouldn't even explain why other than to say they don't accept anyone within an hour of boarding! Who does that!? He had to spend $1,000 on a ticket to take the midnight flight out to meet up with us. I would rather drive to Mexico from Chicago than fly on this airline again.

Luke Permoda

Nice plane, very polite and helpful team

Luis Delgado

(Translated by Google) Great service (Original) Buen servicio

Marla Cardenas

The worst customer service I have dealt with in 30 years. I have never had an experience like this one. We lost our flight, due to they closed the gates an hour early. Then they give you wrong information, the supervisor didn't attend to us or find a solution to anything. Customer service over the phone,Now they don't even want to refund or reschedule other flights so we can get our money's worth. THEN They blocked my account. Now they want us to pay penalty fees. This isn't the law. I lost more than $5,000, in flights. I alway fly out. Never have I been treated like garbage ever. And I was with my disabled child. No sympathy what so ever. They didn't find a solution, at all. Never again with them.

Ignacio Quiroz

(Translated by Google) Good deal (Original) Buen trato

Mandy Romero

Horrible customer service. Was on hold for over an hour. Then a man picks up, can not answer my question, puts me on hold again without any notice and then got hung up on. Called again and still on hold. Horrible

Anais Morón Sánchez

They stole stuff from my suitcase from my flight Chicago to Mexico. I complained and they gave me a voucher to use in another flight. Which it was less money from the things they stole. When I tried to use the voucher, they made me pay with credit card. They did not want to use all the money available in the vauchet. Why would I have to pay from my own money when they gave me the vaucher because they stole from me? The voucher expires this month, so I would not be able to use the rest of the money. They also charged me for a “kit” I was never informed. In short they stole from my suitcase and made me pay for it.

Alexandra Anaya

PLEASE DO NOT FLY AEROMEXICO! I was on flight 660 from GDL to ORD on January 13, 2018. When we arrived home to Chicago my kother and I opened our suitcases and found out that a lot of our personal items had been stolen. We called the customer service number which did not help, they have a horrible customer service. When I finally got a person to answer me, they told me that I had to go back to ohare to make a claim. When I got to Ohare the lady that was helping me said that there was nothing that could be done? This just seems crazy to me that an airline this big, does absolutely nothing to help their customers my family will never fly this airline again and I recommend you to don’t either.

Silva

Redirected my flight for Toronto to Chicago. Had us wait there 7 hours then cancelled our flight and did not book another one until 9 hours later. They stranded a plane full of passengers 16 hours unnecessarily.

Nitin lb

Not so great

edith eulloqui

HORRIBLE COMPANY........SAVE YOUR MONEY AND USE VOLARIS AIRLINE

Enrique Herrera

Aero Mexico Worst airline don’t fly in this

Samuel Morales

We lost our flight & we couldnt get are refunds back. Bad customer service. Never again

Alfred Cervantes

No good service

Matt Nisnevich

The entire airport is functioning perfectly fine but aero Mexico crew arrived hours late then had to wait hours for the deicing engineer to arrive then the plane still wasn't decided for another hour. The entire airport was otherwise running on time. Aero mexico doesn't care about your time.

Jenny Munoz

It takes forever for them to answer the phone. You will wait HOURS, literally HOURS

Uri Avalos

(Translated by Google) Slow as anywhere else in the world ... (Original) Lentos como en ningún otro lugar del mundo...

gabriela perez lopez

(Translated by Google) I was wrong flight day and instead of helping me I wanted to charge $ 1,900 more for a flight that had cost $ 635 with a fine and the extra of a new flight knowing that there were still places on the flight that was sure not to be They sold for the hour that was and had almost to address. I always travel with this line because I can not go through the United States but in 6 months I will be able to and never again (Original) Me equivoqué de día de vuelo y en vez de ayudarme me quería cobrar 1900$ de más por un vuelo q me había costado 635$ con multa y el extra de un nuevo vuelo sabiendo que aún quedaban lugares en el vuelo q era seguro q no se vendían por la hora q era y q había casi que abordar. Siempre viaje con esta línea porque no puedo pasar por estados unidos pero dentro de 6meses podré y nunca mas aquib

Harold Sanchez

Very satisfied with the service provided, solved the issues with my flight. Well educated and Professional customers service.

Mirna Lopez

Horrible experience, had items stolen from my luggage and was told that because I didn't submit claim online within 7 days of flight they couldnt help me. I was in Mexico for 14 days without access to internet, on vacation, how was I expected to submit claim within their timeframe...

Anthony Romero

Worst customer service and airline company!!!! Aeromexico lost my luggage and what’s really bad about it all is that I had to pay for it!! And now they won’t refund me at least. Rip off airlines that will lose your luggage and make you pay for it. It’s Really worth going somewhere else. Save! Your money!!! Or have them lose your luggage!

Author Neva Squires-Rodriguez

I had a great flight while on this airline. Our plane left ontime and the stewardesses were friendly.

Pilo Serrano

(Translated by Google) I love traveling with them (Original) Me encanta viajar con ellos

Beatriz Garcia

(Translated by Google) The exits are in terminal 5, and I think it's a good place. I like Aeromexico. (Original) Las salidas están en la terminal 5, y me parece buen lugar. A mi me gusta Aeromexico.

Chantal Aguero

If I could give this airline 0 stars I would. The employees are so rude, they don't help you at all. Very bad service I will be choosing another airlines for my next trip. Thanks for nothing.

Maria Orozco

(Translated by Google) Very good service (Original) Muy buen servicio

Aprendiendo de la vida

I feel so disappointed I purchased a round trip flight with connection to Mexico City and then from there to go to another Mexican state and they made me lose my flight because they arrived 30 min late. I had to wait 12 HOURS and didn't give me any discount... THEY ARE THE WORST OUT THERE....Son la peor Aerolínea if I could give them a 0 I would of done that....

Rafael Munguia

BAE Best Airline Ever

Cristina Navarrete

Bad experience whit the airline

Pamela Santaella

Las peores experiencias de vuelo ha sido con ellos tanto personal como de familiares, siempre he tenido que pagar tarifas extras sus cuotas son elevadas, definitivamente no recomiendo volar con ellos.

Fiona

Great price. Easy check-in. Helpful and accommodating staff. Liked the food. Appreciated the in-flight entertainment (movie, TV, and music options). Thankful they provide blankets, for those of us that get cold easily. This was my first time flying AeroMexico, and I will definitely be using them again. Enjoyable travel experience.

Kathya Chavez

They can answer simple questions, 10mins on hold just to check flight delays because of Weather

Julio Sanchez

(Translated by Google) They need more more friendly and more experienced staff (Original) Necesitan mas personal mas amable y mas experimentado

Margot Cuevas

Pésima aerolínea no sirve cobran X equis paje mal servicio aun urgen una hora temprano para abordar no ay empleados disponibles para queden información la verdad pésima y puro fraude con los voletos

John Marion Smith

My Granddaughter left a very expensive video game on the airline and they act like they never saw it. It was in the area where the magazines are kept.

adalberto ramirez

Crevices is not good when you go it to got the ticket

MrAreli24 .

(Translated by Google) Very good service (Original) Muy buen servicio

Jennifer Mordan

This was my first flight with Aeromexico and I was pleasantly surprised. The plane was clean and comfortable. The staff was very accommodating in both Spanish and English. The on-board snacks and meal were offered free with the flight. Immediate content available on the monitors was relatively current and I was able to find something I could enjoy for the flight. At one point using the restroom which was also clean and comfortable. Overall and enjoyable flight.

Pablo Alonso

Good service!

David Racine

DO NOT FLIGHT WITH AEROMEXICO .... IF YOU HAVE A HEALTH CONDITION AND YOU NEED THEM TO HELP YOU AND REFUND YOUR MONEY EVEN PAYING CANCELATIONS FEES, THEY WILL NOT HELP YOU AT ALL, YOU CAN NOT TALK TO ANYBODY TO HELP IN ENGLISH , THEY WILL TELL YOU TO SEND E- MAILS , AND THEY WILL TAKE FOR EVER TO ANSWER . CUSTOMER SERVICE IS HORRIBLE, THEY WILL CHARGE YOU CANCELATIONS FEES, AND NO SHOW FEES, AND CHANGE FEES, WICH YOU ARE BETTER OF JUST NOT LOOSING YOUR TIME TRYING FOR ANYTHING.... DO NOT BOOK YOUR FLIGHT WITH THEM IS HORRIBLE....

Natalia Urrego

(Translated by Google) The worst plane service I have ever received in my life, rude and ill-mannered hostesses, terrible food, flight delays and customer service is a complete disaster, there is no worse one. I do not recommend traveling in this airline in the least. Call and try to have timely service is impossible, more than half an hour wait to answer a call that hardly give a solution, until change the date of a flight is almost impossible and touch online for more than half an hour. Zero recommended this airline, better try another. // The worst plane service I have ever received in my life, rude and ill-mannered hostesses, terrible food, flight delays and customer service is a complete disaster, there is no worse one. I do not recommend traveling in this airline in the least. Call and try to have timely service is impossible, more than half an hour wait to answer a call that hardly give a solution, until change the date of a flight is almost impossible and touch online for more than half an hour. recommended zero this airline, it is better to try another (Original) El peor servicio de avión que he recibido en toda mi vida, azafatas groseras y mal educadas, pésima comida, retrasos de vuelo y servicio al cliente es un completo desastre, no hay uno peor.No recomiendo en lo más mínimo viajar por esta aerolínea. Llamar y tratar de tener servicio oportuno es imposible, más de media hora hacen esperar para contestar una llamada a la que difícilmente le dan una solución, hasta cambiar la fecha de un vuelo es casi imposible y toca estar en línea por más de media hora. Cero recomendada esta aerolínea, mejor intenten con otra. //The worst plane service I have ever received in my life, rude and ill-mannered hostesses, terrible food, flight delays and customer service is a complete disaster, there is no worse one. I do not recommend traveling in this airline in the least. Call and try to have timely service is impossible, more than half an hour wait to answer a call that hardly give a solution, until change the date of a flight is almost impossible and touch online for more than half an hour. recommended zero this airline, it is better to try another

Maria Macias

Aeromexico ruined our family vacation. I have never been so disappointed and frustrated with any airline, as I was today with Aeromexico. I travel pretty often and today I had the worst experience of my life! The terrible customer service and lack of empathy of the employees was beyond words. A malfunction in Aeromexico’s app (which I used to check-in the night prior to our flight) left us stranded in Mexico with our 3yr and 8yr old boys even though we were in the airport 2 hours before our flight! When I tried to access our boarding passes at security the app wouldn’t work. I was asked to get the passes printed at the desk. After waiting in line for more than 30 min. we got to the front counter and we were told it was too late and that we couldn’t get out tickets printed. I explained what happened and hey said that any issues with the app was not their problem. That I needed to be there 3hrs prior to get my boarding pass printed! We were brush off by multiple employees and requested to talk to the manager, she refused to help us, she was rude and mean told us to take it up with the airline. I then called the airline, they also said they were not responsible for the app and that I would have to pay for a different flight since o was too late! Mind you this was still an hour before our flight took off, the flight hadn’t even boarded! I begged for them to print my boarding passes that we had been traveling for 6 hrs by road to make our flight, but they did not care! When I asked when the next available flight would be they said until July 11th, 2days from today! Needless to say they did not let us through and we missed our flight. I spent $1,600 for a flight back home through a different airline. Never again will book with Aeromexico!

Ana R Perez

Awful Customer Service.... They don't listen.

Fabiola Lara

BOUGHT ROUND TRIP TICKET TO GUADALAJARA I CALLED CHANGE THE FLIGHT TO GUADALAJARA FOR AN EARLIER FLIGHT SINCE I HAD A FAMILY EMERGENCY I WAS TOLD BY REP THAT I HAD TO PAY A PENALTY AND THE DIFFERENCE FOR THE TICKET I TOLD REP THAT I WAS JUST NOT GOING TO MAKE CHANGE THAT I SAW INTERJET HAD A LOWER PREMIUM SO I WAS JUST GOING TO PURCHASE THAT TICKET. WHEN I WENT TO THE AIRPORT IN GUADALAJARA WE WENT TO CHECK IN AND WE WERE TOLD OUR TICKETS WERE CANCELLED(3) AND THAT IF WE WANTED TO TRAVEL WE HAD TO PAY $951 PER TICKET WHEN I ONLY PD AROUND $270 FOR ROUND TRIP.. I WAS TOLD THAT SINCE I DID NOT USE THE TICKET GOING TO MEX THEY AUTOMATICALLY CANCELLED THE TICKET AND I WAS NOT GETTING A REFUND I WAS NEVER NOTIFIED OF THIS WHEN I CALLED AND I TRIED FINDING THIS INFO ON LINE AND NEVER DID . I CALLED THE 800 AND WAS TOLD THEY WERE GOING TO CHECK WITH MANAGER AND NEVER CALLED ME BACK. MY BROTHER ENDED PAYING THE $950 ONE WAY TO CHICAGO, BECAUSE IF NOT HE WOULD LOOSE HIS JOB AND HAD NO CHOICE I STAYED THERE AND WALKED TO INTERJET AND THEY HAD TICKETS FOR ONLY $300 THE FLIGHT WAS SHORTER AND THE PLANES ARE WAY BETTER THAN MEXICAN THEY ARE HORRIBLE......I FEEL LIKE ALL THE MEXICAN AIRLINES TAKE ADVANTAGE OF PEOPLE FLYING TO MEXICO BECAUSE THEY WERE THE ONLY AIRLINES THAT HAVE NO CONNECTIONS AND THEIR CUSTOMER SERVICE IS HORRIBLE AT THE AIRPORTS......AVOID THEM AND FLY WITH INTERJET AND MAKE SURE YOU REPORT THEM WITH THE BETTER BUSINESS BUREAU........................HORRIBLE AIRLINES BE AWARE OF ALL THE HIDDEN INFO

the mashed potato

The worst experience for a plane i ever had i hod to wait two days and they canceled the flight never gonna buy tickets for them ever!?!

Jenn Fitz

(Translated by Google) Excellent (Original) Excelente

Juan Rodriguez

- Lost all of my luggage - The only easy to report luggage issues, is to send them an email. - It is impossible to get a hold of a person, they will just transfer you until you hang up

Alberto Venegas

Flight left 6 hours late and charged for a hand bag horrible experience

Samuel Hernandez

Great customer service

Jaime Avalos

(Translated by Google) They are friendly with customers (Original) Son amables Con los clientes

Kerry Cole

No customer service whatsoever. They lost my son’s bag between Mexico City and Chicago O’Hare. The 800 number had him on hold for 30 min then he was told to use an email. The email was answered by a bot, then no response. A second email got another bot response. The messenger “agent” was a bot. We finally found a number on a massive complaint forum (that was a clue) and called twice. A representative said they would check and call back. They didn’t. This happened twice. Now the number rolls to a voicemail inbox that is full. Three days and counting and no luggage. Oh and the representative said if they found the bag it would take them four days to get it to us. So my son had to buy clothes and toiletries. This is seriously messed up and they don’t care.

Amy Huynh

Unhelpful staff at the counters. I literally ran to catch a flight and I tried to checkin 24 hours before. I got to the counter to get tma boarding pass and I got passed around, which is fine if their app would be clear on the timelines. Also, the last agent sarcastically asked me if I just checked in. I literally could have made that flight. Called their help number 2 times. They sounded so quiet and faraway that I had to ask then to repeat 3 to 4 times each question. I could not hear them. Then right when I thought I could move forward, I had to wait until the flight actually departed before I could change. So I waited until 3:40. I called back and i find their change fee is $200 ish and their customer service fee is $300 ish. And the only other option was a midnight flight. So I told them I would call back and search another airline.