Doing business with Pardis Travel was one of my worst decisions. I was flying with my baby and needed a seat in the front row area with bassinet. So, unfortunately instead of calling one of Turkish Airline agents, I decided to purchase the ticket from this travel agency.
- The first day I called, he said he is on his way to his office, and will call me back shortly, which never happened.
- On the second day, after calling several times he finally responded and got my information to buy the ticket. He then emailed me a receipt that was showing he has charged my credit card for a certain amount, without sending any information about the ticket itself. I emailed him back and asked for the ticket, no response. I called him several times and left voicemails for him to email me the ticket info, no luck. I left a message in Telegram, still no response. I got suspicious that it was just a scam and I was about to report them to my credit card company.
- He replied the other day telling me that the reason for the delay was searching for the seat assignment. So, he basically charged me first, without even purchasing the ticket.
- The receipt was showing some vague charges as agency fees and expenses. My previous experience with my agent in Canada was that she charged me for the exact amount that was reflecting on the ticket, and every expense was clear, nothing labeled as "agency fees".
- He charged me 139$ for the seat assignment, which Turkish would do that with only 80$.
- Unfortunately I had a family issue and needed to change my return flight date. From my first experience I never wanted to deal with them again, but I was stuck with this agency as Turkish said they can't help me because the ticket was not originally purchased from them. He charged me and baby 325$ as penalty, which is less than 200$ (don't remember the exact amount) with Turkish.
So, I wonder how such an unprofessional agency is still in business. I think they only survive by exploiting from people desperateness.