Reviews of Royal Caribbean Cruise Terminal (Travel Agency)

Vanessa McCleary

The customer service was above and beyond. The head chef, waiter and asst were so attentive and intuitive. Items appeared before we could ask and when they sensed we weren't happy with the selections they went to other parts of the ship to make us happy. I especially loved when they found a flourless chocolate lava cake for me. Best Cruise line ever!!!!

Helms Farms

Terminal signage is a little less than expected. Royal Caribbean personal are a welcomed sight.

Landon Sanders

Staff was friendly, the entire security screening and check in process was smooth without any kinks. There was a bit of a line but the workers all kept things rolling. Great way to start a vacation.

Carl Elder

Wonderful cruise experience staff and service was great will definitely use Royal again

Stanley Wood

Was a nice terminal to leave from, well organized, clean and professional staff.

Ian Glenday

Despite late boarding Majesty of the Seas due to a scheduled Coast Guard inspection the staff at the Port did a great job getting everyone through the process as quickly as possible. Thanks to you all!

Ka'ryn S

Organized and professional staff to help you board quickly.

Kathy Reffuse

We have a booking for upcoming cruise. So far the interaction with Royal Caribbean Customer Service has not been a good experience. Several family members are also going and have booked individually over the last couple months (total of 16 people - 8 cabins). We were told when we reached 8 cabins, we would could be officially classified as a group and receive discounts associated with that status. It is now a different story and no "perks" or discounts are available. Having difficulty even getting dinner reservations together. The customer service agents have been very abrupt, borderline rude and their tactics are very misleading. No efforts on Royal Carribean's part to remedy the ill feelings. Very much a take it or leave it situation. Bummer since we should be happy and looking forward to an exciting family vacation.

Abadar Ebby

Easy to drop off and pick up passengers. Well organized.

Jonas Varela

Nice trip... Great service

Debra Warner

Having a wonderful time with family!!

Art Graf

Very efficient! 15 minute check in.

Mike Tripp

Smooth process - very organized!

Katina Delk

Our stateroom staff, Sherwin was fabulous. The port of calls were Key West and Cuba - Cuba was awesome. The entertainment was typical of cruises: trivia, karaoke, piano bar, pool deck movies. I was traveling with a group of 12 and there is a common complaint - drinks and food. If you are vegan, you are in trouble... not a lot of variety. After 10:30 PM not a lot of options for anyone. Below is the review left during a portion of the Royal Caribbean survey: Getting back to the food and dining. The purpose of the cruise is food, fun and drinks on a ship. The fact that you have the ability to make "johnny rockets" quality food but don't throughout the cruise is absurd. Carnival has Guy Fieri and it's part of general dining. I get charging extra for steak and lobster (which used to be free), but not for burgers. Plus, the available options at the deli on the last day were pitiful. It was a random culmination of leftovers: chili with beans, stale taco shells, nacho cheese and pastrami. The last night on the ship I tried to make due and break stale taco shells to make chips with cheese sauce. 10:30 PM to 11:30 PM there should be more options. And who doesn't want a late night bowl of icecream, especially with the movie on deck. Oh, and now we charge for popcorn? Now that I'm typing all of this... I'll probably just recommend Carnival. They charge more for pictures and drink packages, but they dont water down drinks. I feel like I spent significantly more are Royal Caribbean and received less. I will be coping and pasting this review to Google and Yelp.

Andre Mollineau

Great ship

Michelle Fenske

Was easy. No long lines to get onto the ship. When you get off the ship make sure you get a porter to help with your luggage. It allows you to skip the long custom line. It is well worth the tip you pay to the porter especially if you have to catch a flight. For secure parking the cost is 80 bucks for 5 days. Parking across the street was 40 bucks do not know about the security. Around the area could use a good cleaning and landscape.

D Nelson

Excellent food & service. Ship was clean the entertainment was excellent. Staff are extremely friendly and helpful during the cruise.

Patricia Martina Jones

Very good no issues helps to have priority booking.

Ivon Dodds

Very good in and out no long line

fabiola theophile

Went on a cruise to cuba and cozumel. We had an amazing time. Very friendly staffs

Dennis Burgess

Decent wait comfortable.

Dock Cooper

Love sailing out of Tampa! Quick and easy on and off the ship. Use the valet parking its well worth the few extra dollars!

Jaclyn Troxell

Very accommodating for the handicapped which a plus

Tyler Leber

Friendly staff and a good atmosphere! We couldn't find our bags for a while once we got back but several workers were prompt in helping us out. The cruise ship itself, Brilliance of the Seas, was fantastic. Our room was nice and we loved going to all of the different performances and activities.

Brice Wolford

Guest services is NOT a cornerstone of operation for Royal Caribbean. They changed our itinerary (this happened outside of their control and is not the reason for this review). However, their handling of the resulting changes reflects a complete lack of interest in serving their customers. They refunded 1/2 of the fare with the catch that it's only refunded AFTER the cruise, if you don't spend it on board. Any shore excursions or drink packages your want to buy using this credit can only be done ON-BOARD. Therefore you can't guarantee availability of the excursion. In addition, drink packages are 75% more expensive on board than buying them in advance. They want to make me spend more money for the same service WHILE they hold my credit card statement open to the tune of over $800. I'm sure so they can 1) invest it and 2) profit more from making me pay more onboard, removing any chance of using discounts for various packages. Their guest services supervisor (Julio) is demeaning and disrespectful. I would not consider Royal Caribbean as a good option when selecting a cruise partner.

Casey Tennant

Thank goodness I booked through my travel agent because the Royal Caribbean customer service is challenging to deal with...

Tim May

It was just ok

James VanStavern

Royal Caribbean is a great cruise ship only one to cruise

Dan Wright

Had a pretty good time,,, it was my first cruise, so I don't have that to compare it to. Went thru a nice thunderstorm for about 12 hours, not good. The port stops in Mexico was quite memorable. Mas Tequila

Walter Sanders

Royal Caribbean got us in and through the lines very quickly onto the boat and had a great time!

Sharona Taylor

BEWARE! TAKE ALL YOUR LUGGAGE WITH YOU. IF LOST YOU WILL NOT GET COMPENSATED EVEN IF ITS ROYAL CARRIBEANS FAULT! My husband and I went on a cruise on harmony of the seas on 5/19/18-5/26/18. We dropped our luggage off with the gentleman that were collecting the non-carry on luggage and never saw it again. For 7 days we had to manage with the clothes on our backs and few clothing items we were able to to purchase on board ( no underware! on period! I had to ask the spa for the paper underware because they don't even sell some in the ship!). We tried to make the best of it but we're stressed out the whole time! We had to cancel all of our excursikex because we didn't have any of the proper attire to go. We also could not attend any of the formal events or participate in several activities on board. Every day we were follwing up with guest managers who were shocked themselves that our luggage was still missing. They informed is that unfortunately Royal Caribbean has no tracking process for missing luggage and that they even agree that one is needed. We filed the claim paperwork on board on 5/21/18. and were instructed to itemize all of our items so we could get reimbursed. We submitted this paperwork on board on 5/23/18 and were informed that it along with the claims paperwork had been submitted to the claims department. We followed up with the claims department on 5/29/18 after disembarking on 5/26/18 and we're informed that the paperwork had not even been processed until that day 5/29/18. Fast forward to now and we still don't have our luggage and have been informed that royal carribean can only pay us 300 dollars towards the luggage they lost and 20 percent off the next cruise! The items in our luggage were over 2000 dollars and the cruise itself was over 2000. So for about 4000 down the drain and 7 days of emotinal turmoil the best the world class cruise has to offer is 300 dollars. My husband and I will be seeking legal consuel as we are still waiting to hear from "supervisors" that every time we call are in meetings and then gone for the day. It is just not fair and unjust. All I wanted to do was relax and enjoy my birthday and this is what I got in return. I don't want anyone else to go through what my husband and I went through!

Lori Mirabole

5 day cruise review; Dining , food and shop stewards 5 star. The festivities are scarce . I am a Activity Director and they need to step it up. The karaoke was quite short and the woman kept telling us she skipped her 15 min break. So if this is your biggest crowd why wouldn't you let it last? Grant you, I don't sing but come on it's free entertainment. The comedian was humorous but the adult show is at 11pm and nothing going on to keep you awake until then. So you either eat, sleep, lay by pool or gambling?all self directed activities. Come on guys let's entertain people that's what a cruise is for. Funny thing, I had someone go on the weekend cruise right after me and said the same exact thing.

Gilbert Astudillo

Nice terminal

Лев Алексеев

My first cruise layner

David Mannella

RCCL is great and so is the terminal

Howard Cohen

Security guards paid NO attention as we put our bags through the scanner. It was so bad that the little tray with my valuables almost fell off the far end of the belt. Luckily I caught it so my phone and watch wern't broken. Once through security we got an incompetent check in clerk who took 1/2 hour to check us in for our cruise. Clerk's on either side of us were doing it in 5 minutes/family.

walter swain

Wonderful service and wonderful people!

Patricia Burke-Dugener

Very organized

Linnie Zellers

The new Cruise terminal is lovely it's nice and clean easy in easy out the staff is lovely there's plenty of room to find your luggage, they move everyone through the terminal pretty quickly the lines don't seem as long as the old terminal I'm really happy with the last few cruises coming in and out of the new terminal.

Gerrie Jones

this time last year I took a cruise to Cuba everything was perfect the ship was perfect the staff, the food, the tours everything cannot wait to go on another Royal Caribbean trip.

Barbara Moor

Very fast embarkation and debarkation. Customs goes very quickly. A lot of seating beside drive up waiting for a ride plus clean restroom.

CC Imports Imports

Excellent Port....my favorite cruise line.

Dominick Corigliano

Easy on...not so much on way out. Customs lacked manpower

Seth Meltzer

Surprisingly efficient boarding process, very surprised!

Sally Morgan

Wonderful cruise experience.... everyone onward went overboard to satisfy our every whim and we were 6 senior ladies traveling together with special needs!

Sev Nichole

We arrived early for our departure to Key West and Cuba! Staff was pleasant and organized!! Was able to take multiple pictures

Sivert Rihm

Effective boarding. Friendly staff.

Kevin Hoen

Ship was old and dirty. The bathroom in our room smelled like someone just used it ALL The time. Food was okay at best however the service was great!

Adrian Perry

This is my last time with this company.

K R

In need of some good renovation. The pick up /drop of area is very tight and becomes a traffic jam. Some seating at different points through the process. Toilets are very old.

Ray Kra

Cruising! Enough said

Jeannine Jacobs

Great valet parking

Thomas Hennessy

Boarding a breeze. Slow getting off ship.

Matt Swymer

Very large and warehouse-like. Employees are friendly, but the wait was long.

Alicia Fowler

No problems, great trip.

Roger Loyless

Fast service very efficient

Max White

DO NOT BOOK. THEY LIE AND WILL NOT FULFILL PROMISES. We booked a large group for a wedding, and were re-booked on different cruises twice with no compensation for our associated costs with changing dates. We were told we could get a full refund for each guest. Each and every single guest in the group had to call and fight to get this refund, and everyone person was told that the details would be attached to the group so that the next person would not have to fight to receive a full refund. This was not the case. After each person was assured on an individual basis they were being processed a full refund, they were only issued HALF their available refund. Royal Caribbean does not honor what they promise, and they do not offer any form of care of support towards their guest. Be ready to be pushed around and taken advantage of, and fight to get any money you are entitled.

Smokey Einstien

Very nice terminal, when you return from your cruise pay the porter $ 5-10 and he will take you to the front of the line, it's awesome.

Andrew Monda

Awesome cruise port..

Pamela Hall

EVERYONE was so friendly and readily available to help. Only bad thing, wish we were told we wouldn't have our luggage when we'd get to our rooms. We have long sleeves on & its hot!!

Angelia Bowman

Very rude disembarking...rushed even when our carry-on fell off luggage. No compassion.

Grace Jablonski

It is pretty easy to navigate. I’d recommend the parking garage across the street so your car is covered and it’s a little cheaper.

David Watson

In and onboard quickly and efficiently.

Jayna Bajorek

Well staffed. Moved through very quickly. Have your documents handy.

albert williams

Overall it was an exquisite experience from start to finish.From the minute we boarded the ship, till the time we were back on shore in Fort Lauderdale, the staff was wonderful, patient and extremely helpful.Everything from Soup To Nuts and everything in between was wonderful. The decor the food,all accommodations even down to the choices of wine and beverages, was simply wonderful.We felt at home even though we were hundreds of miles away from where we came from.Every member of the staff from the captain down to the busboy, let us know that we were theit priority and they went out of their way to make us feel at home. I read in some of the reviews that some said the ship was a little on the old side. but I say that in my estimation,this is one of the best cruise lines that I have ever been on it even though this was my first real cruise vacation. I read and researched extensively about other ships and cruise lines but to me this one is second to none .

Bud Morrison

Easy check in process with friendly staff

Linda Guarneri

Great experience! Crew very helpful

Gasan Makarem

Check in process was swift and easy and boarding was fast.

Katie Valenti

Love Royal Caribbean! When cruising I definitely prefer RC.

Don Strasburger

Very confusing when you arrive. Check in line very long. Went to international check in because of Malaysia passport and got through quickly. Lady doing check in was great. Staff on ship are great.

Yvonne Bursess

Love cruiseing

Douglas Blackman

Cruises terminal good condition, that's more than I can say for the ship, Majesty of the seas. The only good thing I can say about it was the comedian. He did most of his show on a unicycle, one of the best acts ever. .

Tony Vega

Decent experience. Would recommend

Jay Allen

Loved it. Ready to go again

Monika Alvarado

Slow check in, quicker check out

Yuji Eric Yabumoto

Very inviting and bright terminal that makes going on the cruise a very enjoyable. There are people outside the terminal looking to get tips for carrying your bags. If you are going to carry your own bag, you have to tell them to not touch it or else they will by default and then ask you to fork over money.

Joshua Smith

One of the easier ports to get in and out of, depending on where you've been of course. Sometimes US immigration and customs can take a while, but the terminal has always been efficient when getting folks on and off the ship.

Julio De La Garza

Super fast customer service got in the boat Super fast. It was great!!!

Alicia Amerine

Not a very restful trip for my first cruise. Alarm sounds through the PA system two nights of the five day cruise. Food was not the best. Doesn't seem like the can properly cook a steak. Medium was well done and medium rare was rare. My kids were in a room on the third floor and they could hear the music from the clubs until they closed. Authorizations ran nightly and once the charges were posted, the authorizations were still pending. Games were fun, but not family oriented. Gratuity tacked on per each guest in the room daily. Hubert, our room attendant was definitely the best of the crew staff! Definitely made things better with his towel animals and he knew all of our names by day two. Not a great experience for my first trip out of the country.

Oscar Arrizola

Everyone was very helpful, even though the place was packed!

Mitch Karp

Had a blast. First cruise. Staff wonderful. Will go again..

Mr. Nieves

Everything runs smoothly, as a vacation MUST be! From parking to disembark! Very Easy to follow through. Thanks!

Paul Schauer

One of the most efficient Cruise Line check-ins I've ever done

Lisa Waddell

Clean, quick and easy. Nice place.

Larry Missildine

Decently efficienct, but not all sign directed

W Bills

Meh. Food was mediocre. Lots of the entertainment was raunchy. Room was fine. Ports were fine. I prefer a Disney cruise.

Gerald Mann

Really great experience. Perfect service!

Josiah Gross

It's a mad house with employees doling out contradicting information..

Joan Bollinger

My favorite cruise line!

Mini Ferrazano

Just got on board, had a delicious lunch, now waiting to enter my room! So far smooth sailing!

Joshua Cagle

Departure was not painfully slow however a large amount of time was spent waiting outside and in Florida that can be dangerous to some folks. The traffic in the area is totally screwed and was made twice as bad by Royal unexpectedly and without any public announcement switched their two ships between terminal 3 and 6 causing even more traffic confusion than normal.

Ginger Fleming

Very well organized!

Litteasha Johnson

They waited under 72 hours to inform me that one of only two land days would be replaced with a sailing day despite the fact the hurricane happened a month ago. Their customer service is copy and paste. They will only remind you that they can change the route and keep their money. Not even excited to go at this point. Will not be using Royal again.

Shelley Pleva

The cruise was great and welcoming. The only think that was upsetting alot is the fact they don't celebrate Christmas. They can't even decorate the tables to make them look nice for Christmas. We asked management and they had no idea why. That was a huge disappoint.

Rodney Cote

Awesome staff.

Shannon Higgins

great people a but hard to find

Angela Chambers

Well organized......happy so far!

Kathy Watkins

The terminal is marked well. Parking is premium but convenient amd easy to carry your luggage to the valet or ship.

Jason Moyer

Super easy. Everybody is here to help

Anita Horn

Very friendly staff. Very nice atmosphere. Very quick service. Very nice facility. Parking was a little expensive. But parking is about this much at all of the terminals.

Denise A.

Entertainment at Boleros on 7, Spectrum on Deck 4, Pool on Deck 11, and Starlight Dining Room on Deck 4, Sorrentos Pizza on Deck 12, and Compass Deck 12 food was delicious.

Julie Mallette

Easy to navigate with convenient on site parking.

Antonina Balsama

IL Divo chocolate Lady more Chocolate Name chocolate antonina go to IL Divo cruise ship party

Deborah Hamilton

Clean and efficient checkin and parking is right outside the door. Well worth the price!

Tricia Wallace

The lines and processing moved very quickly! Staff at the terminal very courteous!

Flo Ratcliffe

Easy valet parking. Get a porter when picking up luggage. They avoid the long lines waiting for Customs and we went right to the front.

VERNON COBB

Great,easy access,parking,and move through security,check in smoothly

Bonnie Eiss

Very organized.

dennis B.C.O

Royal Caribbean what an awesome place I cruised on the brilliance of the seas ship little over a thousand feet long and a little over a hundred feet wide it was awesome the staff was awesome the wait staff was actually great sense of humor said I got the same wait staff every single day of the week they were assigned to my table new mylikes new my dislikes this ship took such great personal care of my family the entire lot time we was there I couldn't speak more fondly of these peoplemy cabin was cleaned daily sometimes twice daily they turn down my sheets at night and they made my bed in the morning I never was wanting for anything the entire time that I was on this cruise ship it was the most awesome experience I have ever experienced in my life it was also my first cruise experience and an experience that makes me want to go back to the cruise industry over and over for my future vacations and Royal Caribbean will most likely get my business they won me over in a major way. thank you Royal Caribbean and thank you Brian so the seas for such an awesome vacation experience that I will never forget...

Richard Smith

Easy in and easy out.

Fatina A

It was confusing at first because it was our first time, but we eventually figured out where to go and it was an easy transition.

Pam Sanders

Had a great time I Majesty of the Seas. I love cruising with Royal Caribbean.

BnChErRy !

Me and my husband took a cruise and it was simply amazing. Perfect vacation for the two of us. I highly recommend if your looking to get away from your normal atmosphere. We had a great time the shows were amazing and there is always something to do.

patrick wooten

Easy peasy. Got to the port got through tickets and everything sat down and had time to eat a Danish and have a cup of orange juice they called us got in I say total maybe 30 minutes

Phil Desautels

I was in the process of finalizing booking my cruise and when I selected the pay option the website froze. I tried again and it froze again. It was Sunday evening and I had to get up for work at 5:00 am so I decided to quit and try again the next day. When I did I noticed that cruise price had jumped $240. I had received an email from RC Senior Customer care rep.asking if I needed any assistance with my cruise. I replied that same day and asked if they could honor the price that I was in the process of booking. She replied I took to long to inform them of the situation and was more or less to bad so sad was her attitude. I replied I sent them an email with 24 hrs and mentioned I work 12 hrs straight as a nurse in surgery and did so at my earliest convenience. I asked if she could speak to a manger. She said she would however I don't believe much effort was taken. The rep. never replied to my emails, I had to call to get service. Norwegian Cruise and Disney has the best customer service. My first cruise with Royal Caribbean.

Michael Cacchiotti

Processing to board ship was super quick

Susan Kazenas

Easy in/out, lots of Security to help you know where to go and what to do

Lisha Beyer

Fast and friendly.

DAWN TROJILLO

This complaint is not on the port of Tampa but on the Brilliance of the seas that left from Tampa on Thanksgiving, 11/23/17. My husband got bit by beds bugs on the first night in our suite 1578. We raised concerns with our stateroom attendant and guest services. They said they sent someone to our room (while we were on an excursion) and claim they found nothing. My husband continued to get bites and we continued to complain. Once we returned home he had to go to the doctor for a antibiotic and cream due to a severe allergic reaction to the bites . I called customer service sw Jio who claimed she will pull the ships records and call me 3-5 business days. We are at day 5 and still no call from anyone at Royal Caribbean . We cruise alot and have never had such bad customer service and just brushed off. We had already booked next year's cruise now I think we might have to cancel. I always loved Royal but this has left us with a bad taste. Very disappointed customer

Jim Spriggs

Very efficient especially considering the volume of people.

Scott Lunsford

We enjoy Royaly Caribbean cruises. Have been on several other companies cruises which were great as well but we still prefer this Cruise Line. The cruise terminal here is fairly new. We were able to get through without any problem and board the ship. The lines move rather quickly and efficiently

Michelle Mengel

The embarkation process is fast and efficient. Staff were friendly. We've sailed with Brilliance of the Seas. The ship is stunning! Not too massive, but definately big, in their mid-class ships. Food onboard was EXCELLENT. Our only "complaint" is that our 4 nights were way too short as we were not ready to leave our Brilliance experience. From booking to disembarkation. It comes highly recommended. We booked a balcony cabin. It was comfortable and had everything we needed (including breathtaking sunrises and sunsets

D.Ashido Ferebee

First and best cruise ever

Georgia Boyd

Wonderful experience. Just wish there was not so much focus on trying to get you to spend money on the ship. The aggressive marketing takes away from the experience. Otherwise, the score would be 5.

Ron Owens

The crew was fabulous!

Kyle Petee

Clean, modern, and efficient terminal for boarding a cruise ship.

Sandra Digirolamo

Just right across the street from the cruise ships.it is covered parking. Prepaid online prior to cruise. Would definitely use again.

Rueben Norris

Love this restaurant! It is super fun and delicious! There are a lot of cool food and drink options and it is located in a very fun part of the city where there are a lot of cute little boutique shops! It is pretty chilly inside the restaurant, which I wasn't too comfortable with, but the food and service made up for it. Definitely loved the tropical/vacation feel. Prices are reasonable. Great place for brunch or day date!

Laura Persinger

Brillance of the Seas great trip to Cozumel

Amber Cooper

The ship was relatively clean, but wash your hands. Alot. The crew seemed over worked and by the 2nd to last day (4 day cruise) they were like zombies. Our wait staff was excellent so was the food.

Bud Stewart

Nice place

Chacha Espinoza

Great service...great food..

diana teuton

Easy access in and out

Ruth Hall

As far as cruise terminals go, this one was awesome! Clean, spacious and well staffed.

Jay Whitney

Great service.

Rose Nemeth

Good cruise port, 11th Royal Caribbean cruise.

Sandy Durran

We'll organized, efficient process in place to board Royal Caribbean cruise ship

Megan DeTray

Food on cruise was just ok....however the people at the port were fantastic!!!!

Adam Faris

We used this terminal in early April 2017 to begin our cruise to Grand Cayman and Cozumel. In general, this terminal is laid out very well and moves people along efficiently to clear all the necessary security checks before boarding the ship. The only reason it didn't get 5 stars is because the signage at the entrance is a bit lacking. Not real clear where to start the whole process. Otherwise, as positive an experience as can be something which involves the TSA.

P G Boone

My first cruise......it was good. Staff were very courteous and delightful.

Mita Beach

Great Time .....they got us through TSA and Check in fast

Alex Volinsky

Cruising is great!

Tim McElroy

Long time traveler fist time complainer!! I just got back from a 4 day cruise with Royal Caribbean cruise lines on the ship empress of the sea ! Upon arriving at the port we are greater by a crew that wants to take our luggage & put it on the ship for us! We have our luggage to Royal Caribbean employees Who got 90% of our luggage on board. I had a bag with all my shoes for the cruise in it. That bag never made it the ship. I went to guess services to discuss this iss and was told I had to wait till 8p. 8p is when they finished delivering luggage. I went back after 8p was greated by a ride guess services personnel. No help was offered about my bag. I was told to contact the port when I got back to look for my bag. This kinda of service continues throughout the cruise. My group had purchased the premium drink package so drinks were at no charge beyond that. Although tips are expected & we understood. Lines were long & the bar tenders were rude & smug. 20mins to get a drink! Very little music was played on board! I will have to say that the waiters we had for a set down dinner were great! The coffee shop girls were outstanding! I would not recommend this cruise line to anyone! Staff is rude & basically service is not what they're concerned with. If I could give a -5 stars I would.

Rosario Dagenais

The best

Lukas Wulf

Great cruise line

Lisa Kane

Wonderful experience! Will do it again!

Charity Leber

Went on a 4-day cruise to Cozumel and it was my first cruise. It was an amazing time- lots of friendly staff, lots of fun activities, and great food! Our waiters were the greatest and we had so much fun getting to know them. Everything was very clean and always plenty to do. I especially appreciated the serve-yourself soft serve machine (this was the only place I had to wait in line). Everything was timely and our room was always taken care of for us whenever we came back between an activity or meal. We were on brilliance of the seas. The staff was so friendly and we loved Royal Caribbean!

Alex Jo-el Matos

Excellent and fast service, no issues whatsoever even though I left part of my luggage behind. (They just told me that I needed to wait a few minutes, you know, every body is getting off the ship; and they took me right back in to grab my stuff.

Jerry Crawford

Very convenient parking lot and it cost $15 a day. But it's a hassle lugging luggage to and from cruise ship since it's a block away.

otto reyes

Great cruise line.

Joanne Browne

This was my FIRST cruise so I was hoping to have a memorable experience. We had a GREAT cabin attendant, and just loved him (Wayan) but other than that the cruise was less than memorable. The staff at guest services, when asked how to pick up the packages we purchased in Cozumel looked at me as if I had 3 heads. Then one guy at guest services said he ONLY was responsible for booking excursions and sent us back to the end of the line to get that simple question answered. Additionally, at the end of the cruise, about 2 days AFTER the cruise had ended, about 400.00 of charges appeared in my bank! I was shocked and when I inquired about what they are, they said that they are likely "holds". I am not sure why there were holds, no one mentioned them and like I said they appeared after the cruise was over. The cruise line said that they should disappear after 72 hours after the cruise ended. It is WELL over 72 hours and the charges are still there. My colleague went on Norwegian and had no problems. This may have been my FIRST cruise but it DEFINITELY will be my last on Royal Caribbean, do not use them, EVER.

Jeff Weiner

Fast service and friendly staff.

Misty E

Please do NOT use Royal Carribean cruise line as there are other cruise lines who actually CARE about their customers and RC does NOT. Royal Carribean not only lacks customer service skills, their employees are rude and arrogant. When we called back to request a supervisor, we were connected to a completely inept person named Amanda, then forwarded to a completely NOT helpful "supervisor" named Lucy who also did not own and fix the inaccurate facts stated to us by yet another employee. Every person we spoke with did NOT own the problem and were inefficient and unfair in their dealings with us. We will NEVER use this cruise line again and canceled a cruise we had already planned. THAT is how very horribly we were treated by the very inattentive and inept staff.

Martin M.

Very smooth check-in process. Facility is clean and efficient.

Mike Reiter

Recently took a cruise to Key West and Havana, Cuba. The first was just as we remembered it. The second was interesting, to say the least. Take a beautiful place full of classic Spanish architecture and let it decay in a communist regime... That's Havana today. The classic American cars look great, even those with Russian/Soviet motors...

Millie Puertos

If your a citizen born in cuba, PLEASE read this. My mom is 83 years old and came from Cuba in the 1940’s. She wanted to see Cuba since she has never been back. I thought it would be a great gift for Christmas 2017. Before booking I call RC and asked what documentation we would need. I was told just a US Passport and a $75.00 visa we get From RC. Perfect, I booked the cruise for my mom, my husband and myself. I received my edocuments 30 days prior to the cruise. I now find out my mom needs a special visa HE-11. I call RC, the person I spoke with knows nothing of this and puts me on hold to speck with her supervisor. She tells me I need this visa which takes 90 days to get. I ask if we can board the ship and not get off in Cuba, she had to call the supervisor again. She returns and tells me to call the Cuban Embassy. WOW!!! I thought maybe she is new an inexperienced so I call right back. I ask this person if they are familiar with documentation for Cuba. I told him mom was born there and I now need a HE-11 visa. He ask me if she has a US Passport, that’s ALL she needs. WOW!! After I read what the edocuments said, he then helped me by giving me 3 numbers to travel agents. I decided to go to a local agency that deals with flights to Cuba. The visa is $220.00 which I am willing to pay so my mom can see Cuba. She was honest and told my it will take 45 to 50 days. I will NOT have it in time. Next day I call RC and ask to speak to a supervisor. Long story short this person was cold, unhelpful and blamed me for not having the visa which I had plenty of time to get if I had known. I asked him to show me where it informs you about any addition visa you may need on the RC website. How can I obtain something I know nothing about. He didn’t know. I call back hoping NOT to speak to this idiot and ask for a supervisor. This lady was at least friendly but couldn’t help me in any way and can not even offer me info about cancellation policy without me asking. She showed me where this information was located on RC site. hidden... In a place you will never think to look in stead of being in the destination to Cuba information so you can know what to expect. Very disappointed because RC was the very first cruise I took in 2007. We take a cruise yearly with different cruise lines and NEVER had any problems. This WOULD NOT happen on a Disney cruise but you get what you pay for. I was excited about cruising with RC. THE INFO YOU NEED TO KNOW IS... If you were born in Cuba and came before 1971, you need a HE-11 which takes up to 90 days. See a travel agent. If you came after 1971, you need a Cuban passport which is $350.00.They dont tell you this hoping to keep all your money.

Ifeoma Ilo

everyone was so friendly and the on boarding process was very smooth.

JT Harper

Lots of shops. Folks are a little aggressive about getting you to visit their stall. Be sure to always haggle on price to get the best deal...