Reviews of RISA Travel (Travel Agency)

8103 Coral Way, Miami, FL 33155, United States

Average Rating:

DESCRIPTION

Here you will be able to see the feddbacks of people like you who use the services of RISA Travel (Travel Agency) in the state of Florida.

Nowadays this firm has a score of 4.1 over 5 and this score is based on 419 reviews.

You must have seen that it reaches an reviews average is very good, and it's founded on a high number of scores, so we can think that the valuation is very faithful. If people have bothered to value when they are pleased with the business, is that it works.

As you know, we do not usually bother to write reviews when these are correct and we usually do it only if we've had a problem or issue...

This Travel Agency is included in the category of Travel agency.

Where is RISA Travel?

REVIEWS OF RISA Travel IN Florida

Iliana Lezcano

Portugal es un país maravilloso para visitar, muy complacida con los servicios de Risa Travel y Europamundo. Muy seguro para los turistas con personas locales muy amables. Pedro el tour guide muy profesional y amable con mucha sabiduría de todos los lugares que visitamos y el chofe con mucha seguridad para los pasajeros. Se los recomiendo si piensan a ir a Portugal.

Darelys Almanza

(Translated by Google) Well, I will start by telling you that even at the Punta Cana airport, they told me that good coordination is that of laughter travel with the plane reservations, everything was very good, the sirenis hotel the divine attention The people are super friendly and the concert we all had fun of my representative travel isis Porro the best first time i travel with laughter travel and will continue traveling with laughter travel (Original) Bueno empesare por contar q hasta en el areopuerto de punta cana me dijeron q q buena cordinacion la de risa travel con las reservaciones de avion todo estubo buenisimo el hotel sirenis la atencion divina Las personas Son super amable y el concierto nos divertimos todos de mi representante de viaje isis Porro la mejor primera ves q viajo con risa travel y seguire viajando con risa travel

Maely Gonzalez

I recently booked a trip to Royalton Bavaro (DR) with Risa Travel. The experience was just amazing. The booking process along with payment processing, check-in at the airport, and overall the customer service provided since day one was exceptional. I definitely recommend this agency.

Natalie's World

horrifle place! They will rip you off. We booked a weeks vacation to punta cana. The day we were leaning our bus returned all of us from the airport saying the plane broke down. We had already checked out so there were at least 100 people left with no room all day, the agency never had the decency to provide us with another room even though the fight was rescheduled for 2:40am the following day. We had small children and elderly people in wheelchairs in the hotel lobby all day and night. The agency kept lying to us, saying the flight could happen anytime, just to keep us quiet. Don't waste your money with them. So many people displeased and upset and they eventually stopped picking up the phone

Oyasary Arredondo

(Translated by Google) Many thanks to laughter travel especially to Isis, always very pleasant answering all my doubts, attention first, all very coordinated. Nice to book with you. (Original) Muchas a gracias a risa travel en especial a Isis, siempre muy agradable respondiendo a todas mis dudas, atención de primera, todo muy coordinado. Encantada de reservar con ustedes.

izoys martinez

(Translated by Google) Excellent experience. I traveled this summer in the first weeks of June with Risa Travel to the RIU Palace Punta Cana. With my family. All very well organized, the hotel with an excellent service, and those who are concerned about safety because of my experience I tell you All very quiet, a reliable service. I recommend you to plan your trip with Risa travel.Nothing setbacks and your tour operator in Dominican Republic (Nexus) a team also very professional and efficient .Very happy with the collective of Risa Travel. (Original) Excelente experiencia.Viaje este verano en las primeras semanas de Junio con Risa Travel al RIU Palace Punta Cana .Con mi familia .Todo muy bien organizado ,el hotel con un servicio de excelencia,y a los q les preocupa la seguridad por mi experiencia les cuento q todo muy tranquilo ,un servicio confiable .Les recomiendo planificar su viaje con Risa travel.Nada de contratiempos y su operador turístico en Republica Dominicana ( Nexus) un equipo también muy profesional y eficiente .Muy feliz con el colectivo de Risa Travel .

Yorgos Foltopoulos

I go on vacations two times a year and I love to call RISA Travel and let them take care of everything for me. Last week I returned from a trip to Europe. Everything went smooth, better than planned. I just gave them a deposit for next summer vacation in Punta Cana, DR. I trust them. Decent people and a family own business. Talk to them, they always find a solution.

Margarita Del Busto

Muy bien muy atenta , muy agradable. Sobre un viaje solamente de eso hablamos el cual no he respondido ella muy atenta llamo y hablo conmigo atentamente gracias tienen muy buen servico y atencion

Natalia Bring

GOI'N PUNTA CANA

Anthony hernandez Carlos

(Translated by Google) Good morning we traveled through the agency laugh travel for the hot The Reserve and we had no health problems we had a wonderful time Mayelin Joel and my children (Original) Buenos dias nosotros viajamos por la agencia risa travel para el hot The Reserva y no tuvimos problemas de salud lo pasamos de maravilla mayelin joel y mis ninos

Dania M

Risa Travel, excelente customer service, I highly recommend them. My experience with them was great.

Genesis Duran

It all started with the trip being advertised at the Hard Rock hotel, and when I got my first receipt it said Grand Palladium Bavaro, no discounts were made when this was commented to Risa Travel. After speaking to different people who were going, they got the pirate ship excursion included in their purchase, where my boyfriend and I had to pay separate for something that was included for everyone else. When it came to the actual trip, the experience with the hotel was horrible. I didn’t get my room cleaned for 2 days, even after stopping by the lobby reception a few times to “remind them”. I also informed the lobby that the Jacuzzi in our room had no plug, and literally reminded them all week long and nothing was done about it. There were a few days where we didn’t get no beverages refilled in our room. Those who work in the lobby are very IGNORANT. We get to the excursion of the pirate ship and after paying, they tell us the original ship that was used for this excursion is damaged, and we went on a regular boat, which is fine, just no show as it shows on the website, we just got a drunken pirate who even asked us to buy him a beer. That’s not it, in the middle of the ocean we got stranded, where another boat had to come and we had to get from one boat to another. We were told we could make reservations in the lobby for the restaurants not stand under the sun for almost two hours before the restaurant opened so that when it came to our turn, they would tell us it is booked for the whole night.

Ana G Barros

The best Travel Agency in Miami.

Richard & Sebasthian Perez

Viajaremos con ellos a Punta Cana en Junio.... Son lo máximo este equipo de Trabajo. Te ayudan a buscar tu paquete de vacaciones y tienen toda la información completa....

Jans Pan

I rated one star because cero it’s not allow. I would not recommend this travel agency to any person. Eight months have passed since I had the worst experience traveling with this agency last December. The hotels were to far from the center of the cities and historical landmarks. The quality of hotels were to be fair 2 starts with very small rooms. The organization of the tour was disastrous. The food provided was not worth eating, forcing us to find places to eat around the area. The New Year dinner was a cold risotto, with a patty chicken, cold dessert, and not even a glass of wine to cheer within travelers. To see the Italian celebration we had to walked 30 minutes without tour guide. We were told we will be very centric at Milan for this exciting moment and it was all a lie. I decide to write this review after watching in the news they continue lying to people and they just not reimburse $1000 something to a lady stating they communicate about the cancellation and changes about their policy at the time of payment. This statement is impossible since most payments are done via phone.

jeanet loaces

(Translated by Google) Much joy and enthusiasm in the place, excellent attention (Original) Mucha alegría y entusiasmo en el lugar ,la atención excelente

Maidani Ibarra

(Translated by Google) I recommend this agency for me the best I had no problem everything was fabulous my trip my stay all everything and my coordinator aliana super attentive I am happy, my vacation was spectacular

Miriam Noriega

I have a wonderful time with Risa Travel in Dubái. My experience was fantastic the food, the Hotel, the bus. Mr. Ruslan Fonseca and Mr Kamal make a super good team. Congratulations to Risa Travel. GOOD JOB!!!!

Mayra Perez

I love Risa Travel , the best Service

Rene Meneses

En Octubre 2018 viajamos a Dubai con Risa travels,fue una experiencia super especial,el nivel tan profecional con q nos atendieron lo mismo en las oficinas como durante el tour fue sumamente elegante,sin lugar a dudas con este nivel de seriedad con q trabajan esta sera nuestra agencia de viajes siempre.Risa travels,muchas Gracias

Brenda D

Great service from Ruslan and the whole team.

Nadia Ramos

We went 2 weeks ago and we were super pleased, food, attention, entertainment for the children was spectacular, we are a big family and we all have the same opinion, (Super), we will repeat the year that comes

Marilyn Oliva

(Translated by Google) The best vacations of our lives, thanks to that excellent team especially to Isis Porro for all her love and dedication an excellent worker and friend, the RIU Palace Punta Cana hotel a beauty and its magnificent workers that such simple and dedicated people, I will return next year without a doubt thanks Risa Travel the super concert. (Original) Las mejores vacaciones de nuestras vidas ,gracias a ese exelente equipo especialmente a Isis Porro por todo su amor y dedicación una exelente trabajadora y amiga,el hotel RIU Palace Punta Cana una belleza y sus trabajadores magníficos q personas tan sencillas y dedicadas ,vuelvo el próximo año sin dudas gracias Risa Travel el concierto super .

Vivian Pirolapiruli

(Translated by Google) Excellent service, excellent trip to Europe thanks to the recommendations and knowledge of Risa Travell, especially Mr. Ruslan Fonseca, I highly recommend traveling with them, they definitely know what they do, they are very professional and you can even pay little by little. I give a

Madelin

My best holidays ever. TWO HOTELS in ONE WEEK !!! Wondeful hotels, excellent service and the staff always very friendly. I plan to travel to Punta Cana through Risa Travel next year again; A VERY PROFESSIONAL AGENCY

Yami Gonzalez

(Translated by Google) We were very worried about to cancel and thank God we had a great time and we did not regret going. Very good service and everything excellent. Thanks Mariela! (Original) Estábamos muy preocupados a punto de cancelar y gracias a Dios la pasamos súper bien y no los arrepentímos de ir. Muy bien servicio y todo excelente. Gracias Mariela!!

Nelson Garcia

Thank you for helping me and being so patience. Your customer service is great. I will recommend Isis for your travel needs 100%.

Carlos

Excellent travel agency! The concert with Jacob Forever and Chakal was great! Usually at concerts drinks aren’t included but with this agency everything was great! Update: It is now the day of our flight back to miami and we have been kicked out of our room, forced to sit in the lobby in 86 degree weather and whenever we ask for updates all we get is rude responses and attitude stating that they don’t know. As I look down the reviews this isn’t the first time this has happened with their charter flights and they are very unprofessional in their handling of these situations. The concert was amazing but that is about it when it comes to this agency. I travel to the Dominican Republic yearly and have used multiple different agencies, so I’m speaking from experince when I say take your money and go somewhere else.

Camila Gutiérrez

(Translated by Google) Excellent travel agency helped us with everything and treated you as a family especially my agent isis was aware of the whole process I do not get tired of thanking them for everything they do for family like mine to meet again and have an unforgettable vacation are the top (Original) Excelente agencia de viajes nos ayudaron con todo y te tratan como familia en especial mi agente isis estuvo al pendiente de todo el proceso no me canso de agradecerles por todo lo que hacen para q familia como la mía se reencuentre y pasen unas vacaciones inolvidables son los mejores

Andres Moran

(Translated by Google) Excellent holidays, unforgettable, all the staff of Risa Travel very aware of our needs and attention at any time. Nexus Tour Operator, excellent attention, and very prepared and friendly excursion guides. Thanks Domingo, Tomas and Pablo. We stayed at the Palladium Punta Cana. Attention and service 5 Stars. The concert of the Jackal and Panfilo, very well organized and with good security. Drinks of all kinds 24 hours. Excellent beaches and pools. A dream SPA. Anyway. I would be tired of telling you how well we spent this week. Thank you Isis Porro for all your sincerity kindness and trust. Eleida Escobar and Andres Moran. (Original) Excelentes vacaciones, inolvidables, todo el personal de Risa Travel muy pendientes de nuestras necesidades y una atencion a cualquier hora. Tour-Operador Nexus, excelente atencion, y guias de excurciones muy preparados y amigables. Gracias Domingo, Tomas y Pablo. Nos hospedamos en el Palladium Punta Cana. Atencion y servicio 5 Estrellas. El concierto del Chacal y Panfilo, muy bien organizado y con buena seguridad. Bebidas de todas clases las 24 horas. Excelentes playas y piscinas. Un SPA de ensueño. En fin. Me cansaria de decirles lo bien que pasamos esta semana. Gracias Isis Porro por toda su sinceridad amabilidad y confianza. Eleida Escobar y Andres Moran.

Hendry Cavada

Reading on the response my girlfriend and my other friend got from both the hotel and the actual agency and seeing how we can't reply for some reason I'm forced to do it thru here. First it is still posted on your website FREE PIRATE EXCURSION. Same excursion you CHARGED US and the only reason i paid was to be together with our group which ended up not even being able to go since they had a baby in a stroller and there was no way for them to get on the ship in no way shape or form is a pirate ship as it is advertised, is a SMALL CATAMARAN which left us Stranded in the middle of the sea and waiting for another to change boats. And even tho there was a dock for the elderly and the children to use to get on the boat they still decided to just pull up to the beach and have the people just walk thru the chopped water to get on. The second issue about our jacuzzi might have only been recorded on their notes once for their on convince since everyday we went up to the desk and actually complained about it, all the person did was just write down our room number on a sticky note and continue on his work. About the hard Rock hotel or the grand Paladium issue is not about the price, is about how when we called to make the reservation we were told we were going to be staying in the Hard Rock for the PRICE YOU GAVE US. We didn't actually find out about the change until we picked up our receipt after we had already made our deposit, after which I personally called when I saw the change to get my money back and you guys told me I would be charged a fine, I was very upset about this since it was not what I was expecting, ended up going because I was not going to let you just keep my hard earned money for your mistake not mines, even when there was enough time to cancel without a fee as your receipt stated. Our rooms weren't changed even with the green sticker outside the door, and the only time we placed the do not disturb sign they actually opened the door while we were sleeping so the sign must not really work. Not to mention the mess when we got picked up to go to the airport which was chaotic there was no organization whatsoever. There is no beeper system for the restaurants I tried getting a reservation on. Is just a line which you have to make 2 hours prior to opening the actual restaurant AND IS UNDER THE SUN, our whole group was not able to enjoy any of the restaurants. PS that report they have about how the fixed our problem, is a LIE. One of the nights I had to walk to the lobby to use the phone to call for room service since my girlfriend was ill, I reported our broken phone and nothing was done about it, of course you won't find a log about that because they only write down when they fix stuff not when they ignore it. And as seeing as how you guys have the same generic copy/paste answer for everyone don't even bother replying to this one, too good on paper and all it does is make it seem like the costumer is wrong and is our fault everything went wrong and not yours. You guys only address what's convenient for you and anything else that you have no response for simple label it as a "misunderstanding" one more thing, when we tried making a reservation for the jap restaurant and after me standing in the sun for 2 hours when it got to the person in front of us they told him it was full, he threatened with writing a bad review and all of a sudden a table appeared for him and his 3 family members. NEW EDIT I'm at work right now but tomorrow morning I'm off and you can call me if you have any discrepancies with my review. Also to add, my cancellation request wil not be found on your emails not your fax due to the fact that I CALLED to complaint and to cancel, but if you want I can email you my Calls Statement so you can see my 10+ minute call I did to cancel right after I got my first receipt where it said the name of a diff hotel as my gf was told when she made the deposit

Nuris Angel

I am not used to post reviews but this one it is well deserved. I Never booked any vacation packages trough any travel agency because I didn’t trust their process. I always do it myself to have control over what I am doing but Risa Travel change it. The staff from this agency was amazing, great service they always keep you updated. I would recommend it to any person thinking to plan their next vacation. Thanks !!!! Keep Going with the great service!!!!!!

Marc Anthony Salvat

If I could give this poor excuse of a travel agency a negative star I would. As an avid traveler, this by far is the worst travel experience I've had. Save yourself the headache and time, take your business else where.

Anita's House

(Translated by Google) Well, my husband and I have just arrived from Punta Cana and I want to thank this Travel Agency for thanks to them we had an excellent holiday, the spectacular hotel I recommend them to everyone! Risa travel made it possible for my husband's father to travel from Cuba to the Dominican Republic and enjoy with us, thanks for complying with everything! My special thanks to Ruslan excellent your services, thanks for joining us at all times to make this reunion possible and enjoy that Paradise called Hotel Royalton Bavaro! We will continue traveling with Risa .... Thanks from Jorge and Ana (Original) Bueno acabamos de llegar mi esposo y yo de Punta Cana y quiero agradecer a esta Agencia de Viaje por gracias a ellos pasamos unas excelentes Vacaciones, el hotel espectacular se los recomiendo a todos! Risa travel hizo posible que el papa de mi esposo viajara de Cuba a Dominicana y disfrutara junto a nostros, gracias por que cumplieron con todo! Mis agradecimientos especiales a Ruslan excelente tus servicios, gracias por acompañarnos en cada momento para hacer posible ese reencuentro y disfrutar de ese Paraíso llamado Hotel Royalton Bavaro ! Seguiremos viajando con Risa....Gracias de parte de Jorge y Ana

Daniela Darlin

La mejor experiencia de mi vida viajar con Risa Travel fue algo maravilloso la atención fue increíble y siempre pendientes de las necesidades del grupo siempre había viajado sola pero después de conocer esta experiencia quiero repetir.

linet canela

NIGHTMARE ! We booked our vacation through this travel agency and it was the worse decision we made. Do no use them. If i could write a bad review every day I would to avoid someone from going through what we went through. They clearly advised us of everything that was in our package. We asked SEVERAL times to make sure and each time it was confirmed. As soon as we arrived to the hotel, we quickly learned it was all a scam. There was nothing included of what they told us. After long attempts of trying to get a hold of someone, several messages later, they tell us we misunderstood them. It was beyond disappointing every time we asked for something at the hotel and they had to tell us over and over again that we were not given the correct information. This company is not trust worthy.

Nayezda Feito

amazing trips they have, very knowledgeable and they treat u with respect, will reserve with them again

Arnaldo Cruz

DO NOT USE!!! 100% HONEST REVIEW........... My flight was scheduled to depart at 9am on June 9th received a call the day before at 4pm from this agency saying there was a mechanical issue and the flight was delayed to 3pm which means I lost my day when I got to the airport the flight ending up leaving at 5:30pm I paid for first class seats and I was told the plane had no such thing all seats were the same I requested my money back from the agency and haven’t gotten anything. Now I am here in punta cana June 16th ready to go back on a flight that was scheduled for 2pm we are all sitting in the lobby because the flight is again delayed until 10PM the travel agency is not answering and nothing can be done I have small children just sitting here for hours! Bad service horrible.... use another agency save yourself a headache TRUST ME not only the flight was a nightmare but they had a huge error and charged us twice to our credit card and all you get is sorry sorry sorry they don’t offer anything and don’t care about anything. UPDATE we are sitting here at the airport and now they say the plane doesn’t leave until 12:30am!!!!!!!!!!!!!! My 1 year old has an ear infection crying and tired risa doesn’t care

Isis Porro

I love Risa Travel, here you can find the best service and value for money. Call us and live your dreams.

Maricel Nuñez

Reservamos el año pasado con Mariela, un grupo de familias, todo perfecto, por eso este año repetimos con Risa Travel, por ti

A C

Risa travel is NOTHING TO SMILE

yahimafernandezyftyh .

(Translated by Google) All very well, super pleased with the agent of laughter travel Isis Porro very attentive and her service the best I recommend her a lot ask for Isis Porro will not regret tremendous service (Original) Todo muy bien ,super complacida con la agente de risa travel Isis Porro muy atenta y su servicio el mejor la recomiendo mucho pregunten por Isis Porro no se arrepentiran tremendo servicio

Yunia Bordies

This was the best experience ever, Risa travel was always there for all of our questions before the trip, everything that was stated on our trip documents was accurate and more. Beautiful hotel, the service was spectacular, they made us feel like home away from home. The food was 1st class, lobsters, champagne, caviar, the cocktails were absolutely delicious. Me and my whole family are starting to plan our vacations next year and Risa Travel will be again our choice. We recommend Risa Travel 100% and the Paladium Royal Turquesa staff Thank you all for an unforgettable vacation, and thank you Mariela for such a great customer service.

Yudith Abreu

(Translated by Google) Thank you RISA TRAVEL, for allowing me to enjoy an extraordinary vacation in a wonderful country. Full of hospital people who work and give their best for the enjoyment of their guests. There were tourists from all over the world

Yalena Lezcano Ramos

(Translated by Google) Thanks Risa Travel !!! And especially Tony! I have been able to bring my mother from Cuba to enjoy in Punta Cana !!!! (Original) Gracias Risa Travel !!! Y en especial a Tony !!!! He podido traer a mi madre desde Cuba a disfrutar en Punta Cana !!!!

Silene Hernandez

I was a bit afraid at first because of the bad reviews... I’m happy I made the decision , we had an amazing time... both our flights were on time... the hotel advised was extraordinary... I’m booking another vacation with this agency this summer... everything was as promised , and better including the concert.

Victor Quintana

(Translated by Google) The best travel agency in Miami I recommend it for your next vacations and the best assistant Tony. Thank you my life for your attention and your excellent treatment. And for always being in the best disposition to help me your taymi friend (Original) La mejor agencia de viajes de Miami se la recomiendo para sus proximas vacaviones y el mejor asistente Tony .gracias mi vida por tu atencion y tu exelente trato .y por estar simpre en la mejor dispocicion de ayudarme tu amiga taymi

Rosa Diaz

(Translated by Google) Very good experience with Risa Travel, I took my mother from Cuba to punta cana and a cousin and they took care of everything, and we had no problem, Mariela explained everything very well and it was just as she said, if we were to Traveling would not hesitate to go with Risa Travel, (Original) Muy buena experiencia con Risa Travel, yo lleve a mi mama de cuba para punta cana y un primo y ellos se encargaron de todo ,y no tuvimos ningun problema,Mariela nos explico todo muy bien y fue tal y como ella dijo,si fueramos a viajar no dudaria en ir con Risa Travel ,

Ivan Fig

Our experience on this trip to Dubai was exceptional. Risa Travel accommodated all our needs and placed us in a superior Hotel. The excursions we're both educational and exciting. I highly recommend using them for your travel needs.

Niurka Galiano

(Translated by Google) Very good agency, and all are wonderful an excellent treatment, my travel agent was Fonseca, a very affectionate and very professional person in his work, I look for everything for my trip to Turkia, I recommend the agency 100% (Original) Muy buena agencia ,y todos son maravillosos un trato excelente ,mi agente de viaje fue Fonseca, una persona muy cariñosa y muy profesional en su trabajo, me alludo en todo para mi viaje a Turkia, les recomiendo la agencia 100%

Adrián López

(Translated by Google) Wonderful we had some spectacular days, good service in every way, thanks to laughter travel for allowing my wife and I to spend the honeymoon that in 17 years we had not had, especially Aliana for recommending this wonderful hotel that we hope to return to visit soon, and as Bonco says, "go to Punta Cana that nothing happens in Punta Cana" (Original) Maravilloso pasamos unos dias espectaculares,buen servicio en todos los sentidos,gracias a risa travel por peemitir que mi esposa y yo pasaramos la luna de miel que en 17 años no habiamos tenido,en especial a Aliana por recomendarnos este maravilloso hotel que esperamos volver a visitar pronto,y como dice Bonco,"vallan a Punta Cana que en Punta cana no pasa nada"

Joseph Palomino

excellent place to book your travels and guaranteed to have a good time.

Rody Reyes Locutor

(Translated by Google) Friends do not get carried away by the events that have been happening in Punta Cana alone. Just plan your vacation and it will be spectacular. Keep in mind that such a varied tourist destination receives millions of tourists a year and unexpected things happen that are undeniable as a death. It is a place where you drink too much and eat not to stop. This can bring great complications how it is known. They may even be people who have a condition and do not know it. I think you can go as I was with my family this June 2019 and have a great time, without problems of any kind. Guarantee your holidays with Risa Travel that you can adapt everything to your taste at your interest and you will spend some spectacular days. In all hotels there is extreme security and personalized attention. You must take care if this Do not drink anything that you sell in outdoor areas and do not eat anything that is not Hotel. Even I went further and did not consume anything from the minibar (many people have always recommended me not to drink anything from the room) I have always done so and here I am thank God. But go and enjoy your well-deserved vacation days in Punta Cana that like that there is not and do it with Risa Travel my travel agency to the whole world. I am a non-employee client. (Original) Amigos no se dejen llevar por los sucesos que han venido ocurriendo aisladamente en Punta Cana. Sencillamente planifiquen sus vacaciones y la pasarán espectacularmente. Tengan en cuenta que un destino turístico tan variado recibe millones de turistas al año y suceden cosas inesperadas que son innegables como una muerte. Es un lugar donde se bebe demasiado y se come a no parar. Esto puede traer grandes complicaciones cómo se sabe. Puede que hasta sean personas que tengan un padecimiento y no lo sepan. Creo que pueden ir como fui yo con mi familia este junio 2019 y pasarla a lo grande, sin problemas de ningún tipo. Garantice sus vacaciones con Risa Travel que te lo acomodan todo a tu gusto a tu interés y pasarás unos días espectaculares. En todos los hoteles hay seguridad extrema y atenciones personalizadas. Debe cuidarse si esto le Sirve de no beber nada que le vendan en áreas exteriores y no comer nada que no sea del Hotel. Incluso yo fui más allá y no consumí nada del minibar ( muchas personas siempre me han recomendado no beber nada de la habitación ) siempre lo he hecho así y aquí estoy gracias a Dios. Pero vaya vaya y disfrute sus merecidos días de vacaciones en Punta Cana que como eso no hay y hágalo con Risa Travel mi agencia de viaje a todo el mundo. Soy cliente no empleado.

Michel Castillo

My experience with this agency has been great so far. I went to Dominican Republic this summer and Risa Travel’s staff helped me since day one from choosing the hotel, to giving me the best price. Even after we left town, they were available to clarify and solve any concerns that I had. I would definitely recommend them!

Chenny Lago

Travel agency’s leaders are master in manipulation , they lie and have no respect for customers . Eventually this company will close and hopefully they don’t open ever after with a new name . I am considering a collective law sue vs the company and its representatives and donate the outcome to non-profit organizations. Royalton Babaro hotel should carefully pick their bussiness partners , eventually they will lose reputation too.... concert of “Jacob forever - chacal and bongo” on 6/27/2018 at Riu hotel was good but there was not enough chairs to the public , regardless the age . We arrive at miami airport at 12 Pm and board airplane at 8 pm , arrived to hotel’s room at 1145 pm , we lost a day we paid for . There is plenty agencies , serious web pages like Expedia , etc were you will pay same for your vacations but without disrespectful and countinues lies .

Elijor Gonzalez

(Translated by Google) On June 8 we traveled to Punta Cana through this agency RISA TRAVEL represented by Mariela and her team, we are very happy with her work. Our reservation was for Lopezsan when we arrived we presented certain inconveniences and calling them with all the love and professionalism that the Characterized we were moved to RIU Palace Bavaro, spectacular we were very happy since the attention provided by this hotel is very qualified, we felt safe in it. I also wanted to mention the NEXUS equipment used for the excursions without you getting jealous Mariela [we had more contact with her] Yudit is a very nice professional so much that she stole our admiration. Ladies and Gentlemen, from my point of view and doing a very deep analysis the capacity of the hotels is very wide, the amount of activities sometimes does not allow you to rest whatever you want the food you want and at the time you want, and the drink . at any time and bariada, different drinks that people link to taste the different flavors, is taken in the morning in the evening at night to cualquoer time of day we make a biological change in our body and if we add to that those who like link the drink with other substances anything can happen anywhere in the world even in your own home, even in our group traveled people who had been hospitalized and traveled with ingestion of antibiotics. others who throughout the week did not measure their blood sugar to feel free to indulge in pleasure. Sometimes we are a little irresponsible with ourselves and let the faults fall on others. Destiny like punta Cana you will not find it ! fun food and drink has and stay with attention to your room and people who complascan that, that for an esteemed mod HAS those are the best HOLIDAYS That's why I tell you, CARE, be RESPONSIBLE to travel again with RISA TRAVEL ..... see you. (Original) El 8 de junio viajamos a Punta Cana a travez de esta agencia RISA TRAVEL representada por Mariela y su equipo, estamos muy contentos con su trabajo nuestra reservacion era para Lopezsan al llegar presentamos ciertos incovenientes y al llamarles ellos con todo el amor y profesionalismo que los caracteriza nos movieron a RIU Palace Bavaro, espectacular quedamos muy contentos ya que la atencion brindada por este hotel es muy calificada, nos sentimos seguros en el. Tambien queria mencionar al equipo NEXUS usado para las excursiones sin que te pongas celosa Mariela [es que tuvimos mas tiempo de contacto con ella]Yudit es una gran profesional muy agradable tanto que nos robo nuestra admiracion . Señores y Señoras desde mi punto de vista y haciendo un análisis no muy profundo la capacidad de los hoteles es muy amplia, la cantidad de actividades a veces no te permite descansar lo que quisieras la comida que quieras y a la hora que quieras, y la bebida. en cualquier tiempo y bariada, tragos diferentes que la gente ligan para probar los diferentes sabores, se toma en la mañana en la tarde en la noche a cualquoer hora del dia hacemos un cambio biologico en nuestro cuerpo y si a eso agregamos aquellos que les gusta ligar la bebida con otras sustancias cualquier cosa puede pasar en cualquier parte del mundo hasta en tu propia casa, incluso en nuestro grupo viajaron personas que habian estado hospitalizadas y viajaron con ingesta de antibioticos . otros que en toda la semana no se midieron la azucar en sangre para sentirse libres para entregarse al placer.A veces nosotros somos un poquito irresponsables con nosotros mismos y dejamos que las culpas caigan en otros..destino como punta Cana no lo vais a encontrar !diversión comida y bebida ha y hospedaje con atencion a su habitacion y personas que te complascan eso, eso por un modico estimado HA esas SON las mejores VACACIONES por eso les digo CUIDENSE sean RESPONSABLES para que viajen nuevamente con RISA TRAVEL.....nos vemos.

Kamaway Puro

I don't know why people are giving RISA travel a bad review based on their actual hotel experience, people need to understand that they don't own or operate the hotel, they just simply sell the packages. If you are gonna write a review based on your hotel experience, good or bad, then write the review on the Hotel NOT on RISA travel. I have taken many trips & packages, I have booked them on my own and with agencies. RISA Travel as a tour operator: They couldn't be any better, they tried to accommodate our group to the maximum, they called us several days prior to our trip to make sure that we had all of our paperwork, they also gave us their personal cell numbers in case we had any troubles over there, then when we got back they also followed up with a phone call to see how our trip went. C'mon people what else do you want? You couldn't get any more professional than that? if you book a trip on your own, Who are you gonna call? the ghost busters? Please be real... I strongly recommend RISA travel, our travel agent was Mariela, Will I use them again? Absolutely, RISA is an excellent tour operator.

Karina Orestes

(Translated by Google) For me and family everything spectacular and divine the hotel riu Republic without complaints .. thanks Risa Travel and especially Tony very grateful for your services❤️

Miguel Castillo peraza

(Translated by Google) Risa travel the best, tremendous team the spectacular attention we had super, Mariela and Alina super, thank you very much for fulfilling my dream of taking my mom to her best vacations thousand thanks, I recommend them 100 is a perfect team

Thomas Roy

Very helpful and courteous. Very much recommend.

GERARDO ZAMORA

Do not use this agency to travel to Dominican Republic. Their charters are horrible. This was my first time using them and they ruined my father's day along with all the other passengers who were traveling that day. They have done nothing to compensate the lost time and headache they caused all of us who trusted them with our summer family vacation. we were cut short a day from what we paid due to their uncontrolled delays and lack of organization with their charter planes from Swift Air.

Liliana Matute

I wouldn’t recommend this agency to anyone. 0 Stars if i could! They sold our family a package that was not worth it’s price! The hotel was not good our air was broken. We switched rooms to end up worse with a 1 year old. The people in the hotel was the only thing I cannot complain about they deserve the world, but in my opinion RISA TRAVEL could’ve recommended a better hotel for the money that we paid! The beach was horrible we weren’t allowed to go in. We had to travel 1 hour away from the hotel to see a clear water beach mind you it was not included in our package. I know the beach full of algae is a natural disaster but if you know that the beach has been dirty for a good time now THEN DON’T RECOMMEND PEOPLE TO GO THERE! Give them another option, another destination where you know that the coast isn’t as dirty. I know relatives that went to Punta Cana a month before we did and they didn’t mind the beach being dirty because the hotel was magnificent and they PAID LESS WITH A DIFFERENT AGENCY! Be careful who you buy from and look for better deals and make sure they don’t fool you!! GET WHAT YOU PAID FOR!

Hiram Garcia

It used to be a good place. Now sales people try to trick you into getting simething else by saying bad things about other Resorts.

Darien Serrano

(Translated by Google) There are a lot of travel agencies and maybe very competitive prices, but EYE when it comes to depositing your confidence in your vacation. Risa Travel is the best option without doubts. Profecionalismo, responsibility, committed to their clients, available 7 days a week. With convenient payment plans, excellent travel packages and many more options and benefits that offer their customers, who do not offer them in any other field. Transparency and honesty is invaluable, all this and much more you find it in one place, the # 1 RISA TRAVEL, because who travels with Risa Rie better. Thank you very much and may God continue to bless you. (Original) Ajencias de viajes hay muchas y quizas con precios muy competitivos, pero OJO cuando se trata de depositar tú confianza la de tus vacaciones. Risa Travel es la mejor opció sin dudas. Profecionalismo, responsabilidad, comprometidos con sus clientes, disponible los 7 días de la semana. Con comodos planes de pagos, exelentes paquetes de viajes y muchas más opciones y beneficios que le brindan a sus clientes, que no los ofrecen en ninguna otra ajencia. La transparencia y honestidad es invaluable, todo esto y mucho más lo encuentras en un solo lugar, los # 1 RISA TRAVEL, porque quien viaja con Risa Rie mejor. Muchas gracias y que Dios les continue bendiciendo.

Alex Suarez

So far not good,today is june 8 my flight to punta cana, dominican republic was supposed to be tomorrow at 9 am i get a call from the agency to postpone my flight to 3 pm,product of a mechanical failure of the aircraft which means arrive much later losing the full day, which means less vacation time for me and my family, and they fel sorry for me but they can not do anything in this case,which I think is wrong ,and this is just the beginning

Rosemary Rodriguez

Honestly save yourself the hassle don’t use these people they have messed up our trip I am traveling with small children and we have had to deal with too many issues from charging us double and all they said was “sorry dispute the 2nd charge with your bank they will give you the money back” they don’t take responsability for anything! delayed flights coming and going back both we are sitting here in the lobby waiting hours! They don’t care! The owner doesn’t answer and doesn’t want to take responsibility to at least make it right. They charged me for business class seats and it was a lie the staff at the airport told us there was no first class every seat was the same. Don’t use avoid the drama go with someone else Miami has plenty of agencies.

Ernesto Cabrera

(Translated by Google) Excellent good deal (Original) Excelente buen trato

lisette alvarez

(Translated by Google) Very good, excellent attention from the agency to the guide who attended us and the spectacular hotel, very nice Dubai, a unique experience. (Original) Muy bueno , excelente la atención desde la agencia hasta el guía q nos atendió y el hotel espectacular , muy lindo Dubái , una experiencia única .

Isliany Gonzalez

(Translated by Google) I thank laughter travel and especially isis for her help and patience our trip was to Bahia Principe turquesa and it was super great and I have no complaints about anything, nor anyone's thanks a lot for everything (Original) Le doy gracias a risa travel y en especial a isis por su ayuda y paciencia nuestro viaje fue a Bahia Principe turquesa y estubo super genial y no tengo quejas de nada, ni de nadie muchas gracias por todo

ileana pena

(Translated by Google) The best family vacations I have ever had Thanks to America of laughter travel all perfect airline hotel ocean the super coordinated lighthouse everything perfect my second year with you and more yeah will come (Original) Las mejores vacaciones en familia que he tenido Gracias a America de risa travel todo perfecto aerolínea hotel ocean el faro súper coordinado todo perfecto mi segundo año con ustedes y vendrán más yeah

Rodolfo Mastrapa

My first and last time booking my vacation thru these travel agency There is simply not a Risa (smile) on my face at this time I'm writing this review sitting at the Punta Cana airport waiting to see if my plane back finally arrives. A whole day of delay flying out of Miami and returning as well. Avoid traveling thru them using charter airlines like Eastern. You simply get what you paid for... Sorry Risa cause I hate posting bad reviews... I'm simply done with you .

Ernesto Rodriguez

Fran puedo yo transferir el crédito de $500 a mi tío para que viaje con ustedes y así quedamos en paz espero tu pronta respuesta y justa Realmente siento A verme molestado estaba muy caliente y y y no reaccione in correctamente discúlpame que obviamente a nadie puede firmar un contrato y dar un depósito y después que quiera romper el contrato porque encontró otro lugar más barato así que discúlpame realmente me arrepiento de haber llevado la cosa te extremo y tranquilo será en otra oportunidad si no te entiende con mi tío Lo será en otra oportunidad

Chief Moneybit

Be very aware of RISA TRAVEL THEY ARE SCAMMERS! They are the worst people in the world. Mariela, Alina, America are but a few of the many deceivers at Risa travel. They sell at top dollar and the minute you pay the balance of your vacation you are in trouble. Traveling on a chartered flight which Risa travel owns and manipulates in order to sell the last seat they delayed the flight 18 hrs and did not notify me. So I was at the airport since 6 a.m. waiting and finally touched down in Punta Cana at midnight. After arriving at the hotel I quickly realized the luxury resort the sold me was not luxury. There was no a/c in the common areas so my group of 22 people ate drenched in sweat. They seperated my group in different resort areas. The return flight was again delayed leaving Punta Cana. From 6:30 pm we arrived at 3:00 am. After many attempts to contact Mariela, I finally rec'd a message accusing me of being a hostile and racist customer. Racist and I am chosing DR as my vacation spot. Local news channel 10 will soon be showing an expose of all the many very disappointed customers. Do yourself a favor and book your own vacation without Risa travel because they give you no reason to smile.

Pablo Perdomo

(Translated by Google) Excellent service I recommend Risa Travel for your holidays (Original) Excelente atención le recomiendo Risa Travel para sus vacaciones

awtumn

Mi esposo y yo queriamos dar un paseo por europa , era nuestro sueño , llamamos a risa travel y nos atendio RUSLAN , no olviden este nombre porq esta persona es lo maximo !!!!! a pesar de que la agencia siempre esta abarrotada de personas y les falta el tiempo para contestar llamadas , el siempre busca el momento , nos ayudo y explico como seria todo una vez que estubieramos en europa , quien nos recojeria , nos dio una lista de nuestro itinerario , ..... lo maximo !!! La pasamos muy bien , los guias en europa maravillosos y dejenme decirles que desde ahora en adelante para mi no hay otra agencia mejor que esa .

Rosa Mercedes

Excelente servicio especialmente por el agente tony

Yuly Monteagudo

(Translated by Google) Very happy of the service that gave me laugh travel, I recommend 100% and the hotel riu palace very good service since it arrives until the last day, and return the first year (Original) Muy feliz del servicio que me brindo risa travel, lo recomiendo 100% y el hotel riu palace muy buen servicio desde que llega s hasta el ultimo dia, y regreso el primera año

Jonathan Arocha

I went to Dubai and I love it the Risa traver people are so nice and Ruslan Fonseca explain everything I recommend to everyone to go to Dubai

miguel campos

This agency is horrible, after they get their money they do not care about you anymore. I went recently to Riu Palace Bavaro, and on the first day there, they stole money from the save box in my room. I went to claim my money and they never accept that they took the money. Well, I went to my representative in Risa travel Mariela and she did not pay attention to that. She did not care. She promise to give me a free catamaran excursion and when I texted her the voucher she never respond to my message. They do no care after they take their money. The worst experience ever. Do not waste your money with this terrible agency that the only thing that they care about is their money...

Nexi Toubes

(Translated by Google) Traveling with Risa Travel to Dubai was an exceptional experience they are excellent in service, friendly and responsible. I can not wait to repeat a new trip. Especially with my agent / friend Ruslan. Who at all times was aware of me and made the trip more enjoyable and unforgettable. Thank you and the words can not express the experience. Until the next adventure !!!! (Original) Viajar con Risa Travel para Dubai fue una excepcional experiencia son excelente en atención, amigables y responsable. No puedo esperar para volver a repetir un nuevo viaje. Especialmente con mi agente/amigo Ruslan. Quien en todo momento estuvo pendiente de mi y hizo el viaje más ameno e inolvidable. Gracias y las palabras no pueden expresar lo vivido. Hasta la próxima aventura!!!!.

Ariel Canino

We had an incredible experience with Risa Travel on our vacation to Dubai! From the booking process and throughout the trip, excellent quality service and information was offered by Mr. Ruslan Fonseca, who always made himself available at all times to ensure that our vacation was great. The hotel selection, included dining options, and exciting and educational tours were all excellent, and truly made this trip to Dubai unforgettable. I highly recommend Risa Travel for the most complete and well-priced packages not only to Dubai, but to any part of the world!

Abdel Torres

Our family travel agent for so many years ! Great costumer service

Jose Iglesias

If you like a personal service in your vacations don't look anywhere else, RISA TRAVEL have a professional and friendly staff that with patience and love guide you to the processes. Unexpected situations and problems happens and they work with you to find a solution. Happy to be part of their family

Amanda Fernandez

My family booked our trip to Punta Cana with America Iglesias from Risa Travel & we had a great time. I was happy to work with her because she explained everything thoroughly and was very happy to help us pick the best package for our family. The customer service at Risa Travel was amazing and so was the service at RIU Palace where we stayed. Thanks to them, I made great memories there. I would recommend everyone I know to travel with Risa Travel for the maximum vacation experience.

Barbie Rodriguez

The worse agency , and experience. Lie and did not give me my wedding promotion or room I earned With the amount of rooms I got. Total disaster. My wedding was ruined . I was Promised a make up vacation or extra nights somewhere and never happened. Charter plane was a mess lost entire vacation day . Flight delays are ridiculous

franklin mussio

Worst customer service i just call to find out information and the lady was rude bad seller my first and last time calling to this place also after the call i went to check the reviews thank God i did to many delays on fligths bad bad bad just look are your reviews i one call miss trick a future customer is a bad star thank you but not thank you im already happy not to choice you

Yeney Mas

(Translated by Google) Actually I have never traveled with laughter travel, but I wanted to do my own research, but during the process my family booked for punta cana for their own, and being there, one night I heard that the jackal was singing and I wanted to take the opportunity to ask and at the door from the auditorium two super rude women stopped me and practically checked me to finally tell me it was a private concert and I could not go in. I only wanted information about them to plan future trip but with this reaction so bad to my curiosity I will never travel with them . They are rude and bad sellers because the group of relatives with whom they traveled was really big and we were all interested. (Original) En realidad nunca he viajado con risa travel, pero quise hacer mi propia investigación, pero durante el proceso mi familia reservó para punta cana por cuanta propia, ya estando ahí, una noche escuché que cantaba el chacal y quise aprovechar para preguntar y en la puerta del auditorio dos mujeres súper groseras me detuvieron y prácticamente me revisaron para al final decirme que era un concierto privado y no podía entrar.Yo sólo quería información sobre ellos para futuramente planear viaje pero con esta reacción tan mala a mi curiosidad pues jamás viajaré con ellos. Son groseras y malas vendedoras porque el grupo de familiares con el que viaje era realmente grande y todos estábamos interesados.

Rigel Prieto

Excelent customer service, always helpful in planning my vacations

ihosvany hernandez

(Translated by Google) Traveling with Risa Travel has been the best experience of my life .. !!! Good organization from the beginning to the end, Clarity in everything since you are preparing your trip until you return from the trip. My Cuban family traveled very well and comfortable with them. They are unique . Aliana Rodriguez was my Agent .. !! All are good but this girl has something special I recommend you to take your trip to anywhere in the world. Viva Risa Travel

Sira Rivera

(Translated by Google) Our trip to the Holy Land in March 2019, organized by Risa Travel, was spectacular. The service on board and meals at Turkish Airlines was excellent, although the flight schedule could be a bit better. We visit all the cities and important tourist sites with a guide of much knowledge and very professional, as well as a magnificent driver. Very good, clean hotels and very comfortable beds. Breakfasts and dinners daily with a variety of well prepared foods. Finally, we thank Risa Travel and her staff for their time and effort in the preparation of this trip! (Original) Nuestro viaje a Tierra Santa en Marzo 2019, organizado por Risa Travel, fue espectacular. El servicio abordo y de comidas en Turkish Airlines fue exelente, aunque el horario de vuelos podría ser un poco mejor. Visitamos todas las ciudades y sitios turisticos importantes con un guía de mucho conocimiento y muy profesional, así como un magnífico chofer. Los hoteles muy buenos, limpios y camas muy cómodas. Los desayunos y cenas diariamente con mucha variedad de alimentos bien preparados. En fin, agradecemos a Risa Travel y su staff por su tiempo y esfuerzo en la preparación de este viaje!

Yaday Gonzalez

(Translated by Google) Hello to all who are reading this message. We just got my family and I from the Dominican Republic Punta Cana where we had an extraordinary vacation. Very good organization with our best company Risa Travel especially our coordinator Mariela, and the spectacular hotel. All the emplomania very cortez and friendly and others is to say about the Risatonazo. Friends do not stop going and enjoy your vacation because Punta Cana has it all, one of the safest places to travel with your family, and if it is you that kill you but laugh with their kindness, humility and good sense of humor. Punta Cana awaits you and our family will return if God allows it next year. Long live Risa Travel next to Punta Cana and Risatonazo.

Claudia Otaño

(Translated by Google) Pesima service agency Risa Travel, do not know how to deal with and take care of the needs of the client, in addition to overcharging and lying about the state of the hotels. They prefer to sell that they do not tell the truth of how they are inside the rooms and in general the conditions of the hotel. (Original) Pesimo servicio la agencia Risa Travel, no saben como tratar y cuidar las necesidades del cliente, ademas de cobrarte caro y mentirte sobre el estado de los hoteles. Prefieren vender que no decir la verdad de como estan por dentro las habitaciones y en general laa condiciones del hotel.

Adrian Lopez

Que puedo decir. Yo viaje con mi familia, (mi hermano gemelo y su pareja, mi hermano menor de 11 años y mi mamá) estábamos bien nerviosos por lo lejos que íbamos a viajar (que fueron 13 horas de vuelo), las diferentes costumbres de vestimenta y comida pero les digo que la preocupación fue por gusto. Ovio que en algunos lugares que ivamos a estar visitando la bestimenta es estricta porque estavamos en un lugar sagrado para ellos y el guía nos dejo saber a tiempo como deberíamos ir vestidos. Nada más que llegamos todo fue asombroso. Nunca nos íbamos a imaginar lo precioso que ibas hacer Dubai. Si el calor fue agotador pero para conocer lugares nuevos uno tiene que acostumbrarse a cosas diferentes y estar dispuesto a pasarla bien en cualquier ambiente. La comida es algo diferente (al respecto de sasones y especies que utilizan ellos) pero estaba sabrosa como tanto en el hotel y en las excursiones que ofrecían comida. El hotel donde nos quedamos estaba precioso. Los empleados nos trataron supper bien. Desde que amaneciamos hasta que llegábamos tarde de las actividades y excursiones, los empleados del hotel nos recibían con una sonrisa y dispuestos a acomodarnos en nuestras necesidades. No solo en el hotel pero las personas en las excursiones, desde el guía hasta las personas en las excursiones nos trataron supper genial. Hasta las personas en el group que estavamos, todos nos tratamos como familia y la pasamos genial. Definitivamente vamos a seguir viajando con #RisaTravel y dejar que ellos nos sigan dando lanooortunidad de enseñarnos con sus #RisaTonasos al rededor del mundo. Porque el que viaja con Risa Eie Mejor!

Viviana Balloqui

We booked with America Iglesias at Risa Travel to celebrate my daughter’s 15 birthday in Punta Cana. We had a great experience I have recommended all of my friends and family to book with them. I will be traveling with them again next year!

chicorivero .

Excellent offers and travel plans, nice staff.

yilian martin

(Translated by Google) In my personal experience from the first moment, laughter travel never lied to me, they always beat me what I wanted and I was looking for I have the lady (Mariela) is an excellent person I ride on the plane, I was received there, I rode in a bus super safe everything clearly left me in the hands of the nexus representative who helped me to guide me, guide me to have fun in the excursions that I bought apart from everything included in the hotel, they gave me the handle of the concert, the jackal and the humorists Cubans, the only and bonco, in reality the trip with laugh travel travel safe and happy ... (Original) En mi experiencia personal desde el primer momento q a risa travel nunca me mintieron ,siempre me vencieron lo q yo deseaba y estaba buscando tengo a la señora (Mariela) es excelente persona me monto en el avión , me recibieron alla ,me monte en una guagua súper segura todo bien clarito me dejaron en manos de la representante nexus q me ayudó a demás de orientarme ,me guío a divertirme en las escursiones q compre aparte del todo incluido en el hotel ,me pusieron la manilla del concierto, del chacal y los humoristas cubanos , el único y bonco ,en realidad el q viaje con risa travel viaja seguro y feliz ...

Helen 21

(Translated by Google) Excellent work of all the members of the agency !, beautiful everything they build with their effort! Especially grateful to Isis who helped us at all times, very concerned about our well-being and did not rest until we achieved it, thanks

Rino Sardinas

Excellent place,treatment, and very professional team

Eladio Traviesas

(Translated by Google) Good afternoon, have you planned a tour for the Olympics in Tokyo, Japan 2020? (Original) Buenas tardes tienen pensado algun tour para las olimpiadas en tokio japon 2020

Mayelin Reyes

Todo maravilloso, muy buena atención y planificación que es lo más importante.Aprovechamos el tiempo al máximo, conocimos mucho y sobre todo lo disfrutamos ,ahh también nos reímos mucho como lo dice su nombre: risa travel. Lo recomiendo, ve a la agencia, todos son muy buenos, pero pregunte por Ruslan Fonseca , que es el mejor, te ayuda , te orienta y te da el toque final a esas vacaciones que buscas. No lo piensen mas ya he viajado 2 veces con ellos y no los cambio por otra agencia. Ríete y disfruta con :

Odalys Hernandez

Our trip to Dubai was incredible amazing. The itinerary was exactly as it was scheduled. Great and professional service from Risa Travel. We will definitely travel again with Risa. Fonseca is very knowledgeable of the travel industry. We are ready for the next adventure.

Genesis Barroso

My mom was diagnosed with cancer and needed urgent surgery on her knee for a cyst. The doctor says she should remain a year from traveling when asked if partial or some of the deposit can be returned we were told NO! Not even with a doctors note. Also requested to move the trip but they said we would have to use it up to 30 days after the trip. We are a little less than 2 months away from the trip. It’s ridiculous!!! $2000 dollars Lost but I will be getting an attorney!

ailin rodriguez

I'm giving Risa Travel a 5 star rating because the experience was superb from the get go. Our agent America was truly amazing and very helpful throughout the whole process. My husband and I found what we wanted and had a magnificent time on our trip. I highly recommend them and will be returning. Amuey & Harton Rodriguez

Dayri Lugo

(Translated by Google) We have traveled several times with Risa Travel, but this last experience to Dubai was exceptional !!! Everything very well organized, we use the Emirates airline which is excellent, the hotel impeccable clean, the beds very comfortable and the food delicious! The guys who welcomed us were very attentive to us all the time and they helped us plan all the activities very well. The guide from us in Dubai, Jasser, even put us music in Spanish and everything

Yania Barrios

(Translated by Google) It is a pity that with the poverty that our families live in Cuba, many Cubans go to the Dominican to speak badly of the hotels and the agencies when those people who are also poor give their best so that the tourists feel welcomed I come back from Punta Cana On the 29th I went with a baby and a girl and my husband and we ate and ate and nothing happened to us. Besides, my baby voted for my husband's gold chain in the garbage basket of my room and the maid was everywhere. the hotel until he found us in the pool and gave us the clear garment so no one publishes them for that reason I am doing it here that I know that many people are aware. They sold me the riu bambu as an economic hotel and if it is not so I want to see the luxury because the hotel has 8 pools 7 rest excellent animation next year I will go to that hotel for the second time do not let yourself be deceived if you live your own experience you will see how much lie you are talking about for pleasure the one who wants to have a Week of total relaxation that I go to Punta Cana I leave with laughter travel (Original) Da pena que con la pobreza que viven nuestras familias en cuba muchos cubanos vayan a dominicana a hablar mal de los hoteles y las agencias cuando esas personas que tambien son pobres dan lo mejor de ellos para que los turistas se sientan acogidos yo regrese de punta cana el dia 29 fuy con un bebe y una nina y mi esposo y tomamos y comimos y no nos paso nada ademas mi bebe voto la cadena de oro de mi esposo en el cesto de basura de mi habitacion y la empleada de la limpieza fue por todo el hotel hasta que nos encontro en la piscina y nos entrego la prenda claro cosas asi nadie las publica por eso yo lo estoy haciendo aqui que se que muchas personas estan al tanto .Me vendieron el riu bambu como un hotel economico y si es asi no quiero ver los de lujo porque el hotel tiene 8 piscinas 7 rest excelente animacion bueno el ano que viene voy a ese hotel por segunda ves no se dejen enganar si viven su propia experiencia veran cuanta mentira se esta hablando por gusto el que quiera tener una semana de total relax que vaya a punta cana yo me voy con risa travel

DAIMARA OLANO

I want to thank Mariela and Tony for all their suggestions and great explanations regarding our concerns with visiting the DR.. Let me start by telling you that, unless you're at the wrong place, doing things that you're not supposed to be doing in a State that you dont know, NOTHING HAPPENS!!! We stayed at the Royalton Bavaro.... #Awesome time#Family time... Thank You Riza Travel....

Gianni salcuni

Thank you for the really good services and the good advices of the Salesman, Eduardo Castillo. Thanks to Risa Travel, we had amazing holidays in Punta Cana :)

Cecilia Fernandez

(Translated by Google) It is the best place to travel with them and enjoy your vacations (Original) Es el lugar mejor para con ellos irte de viaje y disfrutar tus vacasiones

Ray Rondon

(Translated by Google) We traveled to Punta Cana through RISA Travel and we were a group of 21 with 9 rooms. We attended the RISAtonazo on Sunday June 30 and had a spectacular time, without any problem. Thanks to them and to the American Airlines airline for letting me propose to my girlfriend on the way to Punta Cana and spend a week in paradise. I recommend it to everyone who wants to go to Punta Cana or whatever their destination. The best service for the best price !!! (Original) Nosotros viajamos a Punta Cana a través de RISA Travel y fuimos un grupo de 21 con 9 habitaciones. Asistimos el RISAtonazo el domingo 30 de junio y la pasamos espectacular, sin ningún tipo de problema. Gracias a ellos y a la aerolínea American Airlines por dejarme proponerle matrimonio a mi novia en camino a Punta Cana y poder pasar una semana en el paraíso. Se los recomiendo a todos los que quieran ir a Punta Cana o cual sea su destino. El mejor servicio por el mejor precio!!!

Vladimir Fernandez

I wias bucking a travel with my agent and then and then I met mariela from risa travel and she hooked me up with a better deal I really recomend every body to try her the best travel agency I've been to.

Onisis Larrinaga

(Translated by Google) All very coordinated and the tour operators, very friendly, especially Tony is very professional and friendly, I will travel with it again next year. (Original) Todo muy coordinado y los tour operadores, muy amable, sobre todo Tony es muy profesional y simpático, volveré a viajar con ello el próximo año.

Ailet Rosales

It’s a shame the website does not allow me to give this 0 stars. The service was absolutely atrocious, I have never experienced such long delays. One- two hours that’s acceptable, but 11 is just absurd. Save your time and money and choose someplace else.

Idalmis Noval

(Translated by Google) A wonderful experience, thanks Risa Travel and especially to America. The service is wonderful, very good attention from all employees. many activities, everything clean. The Risatonazo was excellent. Bebi of all the bars of the Hotel drinks both national and imported. Definitely next year we will return. (Original) Una experiencia maravillosa, gracias Risa Travel y en especial a America. El servicio es maravilloso, muy buena atención de parte de todos los empleados. muchas actividades, todo limpio. El Risatonazo fue excelente. Bebi de todos los bares del Hotel bebidas tanto nacionales como importadas. Definitivamente el próximo año regresaremos.

Luis Angel Jimenez Santana Jimenez Santana

(Translated by Google) Great experience lived in punta cana my hotel royal suites turquoise the most excellent attentions .. thanks to laughter travel everything went as I expected and the laugh a real show that you can not miss the Cuban once again grace laugh travel for its opportunities and its options to our vacations (Original) Gran experiencia vivida en punta cana mi hotel royal suites turquesa lo máximo excelente atenciones ..gracias a risa travel todo salió como esperé y el risatonazo un verdadero show que no se puede perder el cubano una vez más gracia risa travel por sus oportunidades y sus opciones a nuestras vacaciones

Andre Ruiz

I was recommended by a friend to Risa Travel and Zoraida. There are many travel agencies to choose from, I'm very happy I picked this one. I never write reviews but this agency merits my time. I could say I'm a difficult client, not sure were to go or when. Then I had numerous changes and questions. Zoraida was excellent, but so was the entire staff I got to know me after all my calls. Everything was wonderful about my trip to Punta Cana, can't wait to book Europe for next year. Thank you, Zoraida and Risa Travel. I highly recommend you.......Andre

La Bella 14

The best in making your travel dreams a reality... visited Turkey

Christian Jimenez

(Translated by Google) Hello, I am Mary Jiménez, a new client of yours, I will tell you that I have a great time in punta cana, despite the bad news, I followed Aliana's advice in not canceling my trip and it was really a success, the concert of the great chakal and the comedians very good bonco with his humor and his fantastic charisma, in short a wonderful trip I recommend to laugh travel as a travel agency would be and with many wishes to help customers and as they say who travels with RISA RIE BETTER we will see you in the next vacation my group very happy with everything, thanks ALIANA and RISA TRAVEL☀️

Yosdel Gonzalez

I've been to Punta Cana about 12 times and this has been the most horrible experience I have ever had. We were a group of 14 people I got to my room the fridge was not working or the AC or the safe or even the phone to call to notify that they weren't working Pools falling apart *Hotel room AC not working properly *Not possible to seat with family in restaurant *No lobster (when I was told there was) *Transport around the hotel was a mission *Air plane leaking water *The excursion boat that was in my package was broken then they wanted to load us in a catamaran with 60 people which was 25-30ft from land with rough water and they expected us to jump on with children and people with back problems. The 20 people that did go ended up getting stranded and had to wait for another boat to jump on. *room had mold on ceiling *when I filled up the jacuzzi room got flooded *food made everyone have the runs (mind you NO ONE drank the water or ice) *No premium liquor (which was promised) *we booked in advanced (in January) should have at least been in the same building *order room service and never got there *you'd have to pay the transport to move you ***** WARNING DO NOT BOOK WITH RISA***** The television all they did was turn it on manually you could not change the channels and the AC NEVER worked properly nor the phone which I did report Again and I reported it on 7/3 and 7/5 and i was told that the AC turns OFF when you leave the room which makes no sense your better off waiting for us to have a conversation on Thursday before making this post. Like you said you said we will be having a seat down on Thursday thank you. You guys should not try to make yourselves sound good when you know they dropped the ball.

Heydi Delgado

I wish I could give them zero stars. Spoke with TONY about a trip to Punta Cana. He quoted my husband, myself, and our two girls an exorbitant price. I brought out my phone and searched the same vacation, for the same days and it was coming out to $2,000 cheaper than what he was quoting us. When we asked the price difference, he gave my husband the rudest response and said " well, that's the price I have. Book it on your phone then". While we were there, there was also another extremely angry customer screaming obscenities at them for ruining his vacation. Do yourself a favor and don't book with these people, unless you are looking to get scammed. The only reason we went with them was because we heard they did Visas for Cuban Citizens, and we wanted to treat a few of our family members in Cuba.

Ramon R Almeida

RISA TRAVEL is best place that Miami has, if you're planning or maybe thinking about vacations, no hiding price, supper good customer service that'll makes you feel like you're part of their team, in my personal opinion, this is the place that for the last 2 consecutive years I've been traveling with, and in my particular case, I'll continue traveling with. RISA TRAVEL; keep up the good work, and as your all know I'll see you soon for my next year reservations. (Love to all of you)

Dora Deida

The personnel in the agency was ver friendly and helpful . Toni was excellent with the reservations

Chanel Arencibia

(Translated by Google) Wonderful experience. An excellent service since we started with the reservation in laughter travel with alliance. Always attentive and helpful. In the stay at the hotel they always treated us with love, respect and joy. Smith at the front desk the Nexus girl, they go out in the colonial restaurant. In short we have no complaints. Everything was special from beginning to end. We recommend everyone live this experience. If God helps us we go back again. Thank you all (Original) Maravillosa experiencia. Una atención excelente desde que comenzamos con la reservación en risa travel con alianza. Siempre atentos y serviciales. En la estancia en el hotel siempre nos atendieron con amor respeto y alegría. Smith en el front desk la muchacha de Nexus, salan en el restaurante el colonial. En fin no tenemos ninguna queja. Todo fue especial de principio a fin. Les recomendamos a todos vivan esta experiencia. Si dios nos ayuda regresamos de nuevo. Gracias a todos

clara guzman

My first experience with Risa Travel couldn’t have been better to know Dubai, we were attended at all times by both Russian Fonseca and our tour guide Kamal, and the experience could not have been better in terms of our stay , the tours and our trip back and forth to Miami. Thanks and continue to maintain this rhythm in the future. Clara Guxman

Yordan Hernandez

Charter flights have ruined this travel agency. Swift air is not a serious airline. Cancelled flights, delayed flights not worth it. Better off booking separately hotel and flight by yourself. Realmente una decepcion inmensa, mi familia y yo no viajaremos mas con risatravel.

Sylvia Toledo

My granddaughter, my daughter and my daughter's best friend we all had a beautiful time at the Riu Palace Bavaro in Punta Cana where we stayed. Everything was excellent!!! From the time we boarded the airplane in MIA to the time we got to Punta Cana.EVERYTHING was amazing!!! All of the staff in Punta Cana really makes you feel right at home. Mariela, and all of her staff are caring loving people who really treat you like family. I strongly recommend Risa Travel for your favorite getaway escape/ vacation can't wait to go again. ' Thank You. Mariela

ELENA RODRIGUEZ-ROSELL

Great service, knowledgeable travel consultant and travel guides, competitive pricing, the best! Go and see with Risa

Pacowito

Great agency, amazing service, nice people, and good prices.

ari abreu

(Translated by Google) With this agency I made my vacations in Punta Cana. Let me tell you that everything was super cool. They are very well organized since you arrive, they wait for you at the airport and they resent you with open arms as if you were arriving at your house. Food ufff to bore you. Entertainment and fun Hotel staff super stellar. I'm happy I was not in danger at any time mimi fa.i.ia nor me. We did not miss anything. I am happy and grateful. 100% recommended Gran Palladius Punta Cana. (Original) Con esta agencia realize mis vacasiones a punta cana. Déjenme contarles que todo fue súper genial. Están muy bien organizados desde que llegas te esperan en el aeropuerto y te resiven con los brazos abiertos como si llegaras a tu casa. Comida ufff para aburrirte. Entretenimiento y diversión. El personal de hotel súper que estelar. Estoy contenta no corrí peligro en ningún momento mimi fa.i.ia ni yo. No se nos perdió nada. Estoy felice y agradecida. 100% recomendable Gran Palladius Punta Cana.

mister steve

Great

Luis Artigas

I was recommended by a friend to agent Fonseca ( Risa Travel ) . Last week my husband and I returned from a trip to Israel and Madrid everything went smooth. Great and professional service we will definitely travel again with Risa Travel . Agent Fonseca is very knowledgeable of the travel Industry and available 24/7 . We are ready to plan our next adventure.

Migdalia Fernandez

I call but never answered.

Alonso Gonzalez

(Translated by Google) It has no options for inside the US, only for outside, but they told me it was a good application. (Original) No tiene opciones para dentro de US, solo para fuera , pero me dijeron q era una.buena aplicacion

Maite Huergo

I had a good experience booking my trip to Punta Cana. All the staff treat me very well. Recommended!!!

Roycer Delgado

My flight was at 9am and it's 6pm and am still at Miami airport. This this BS. We called and asked for a refund for the missing hotel day and we where told that a refund was not available. I will not use them again. Wanted to include an update it is now 8:07pm we boarded at 7pm and the plane has not moved. We have not received any reason. Worst experience I have ever had.

Marcos Antonio Roque Paneque

(Translated by Google) The best without a doubt a unique experience thanks for everything and see you next summer !!!! (Original) Los mejores sin duda alguna una experiencia única gracias por todo y nos vemos el próximo verano!!!!

Dinorah Alfonso

Sólo les puedo decir que gracias a RISA TRAVELS por hacerme realidad el sueño de conocer a Dubái fue una experiencia maravillosa

Diana Llanes Rosado

Great customer service,they make the whole process so easy,specialty Aliana.Im definitely planning my next vacay with them.

Ibis Fong

(Translated by Google) My family and friends are very happy to have chosen laughter travel as our agency to travel to Punta Cana a very good team always to order and very friendly tdos and aki we are having a great time since we finished tdo spectacular service and food All your people are so kind. Thanks for everything and for all these beautiful vacations. (Original) Mi familia y amigos estamos muy contentos de haber elegido a risa travel como nuestra agencia para viajar a punta cana un Team buenísimos siempre a la orden y muy amables tdos y aki la estamos pasando super bien desde k llgamos tdo espectacular el servicio la comida y sobre todo su gente son tan amables.gracias por tdo y a tdos por estas hermosas vacaciones

joel ramos

(Translated by Google) Very good excellent service I recommend all good packages for dubai .. 5 star .. the best prices in packages for tourist groups ... my mom will travel with them every year thank you very much .. we would like to see the hello ota program wave in dubai (Original) Muy buen servicio excelente todo los recomiendo buenos paquetes para dubai .. 5 strellas .. los mejores precios en paquetes para grupos turísticos ...mi mamá va a viajar con ellos todos los años muchas gracias .. nos gustaría ver el programa de hola ota ola en dubai

Geydis Leonard

Our first trip to Punta Cana with Risa Travel left a sour taste in our mouths because of several aspects: the charter flight was the worst flight delay I've ever been on, the hotel staff didn't seem to know of our three room reservation, and the concert was not properly organized. We were scheduled to leave at 9:00 am on June 23rd but we ended up arriving to Punta Cana at 11:30 pm. NOT acceptable. Upon arriving to the airport on June 23rd and learning that the flight was re-scheduled for 3pm, we called America multiple times and there was no answer.Then, the flight was re-scheduled another time for 7pm and there was no communication whatsoever from the agency, the people who organized the trip for us. I find it really disrespectful that we place our trust and hard earned money in an agency to fulfill their promise to their customers of having a great vacation, and it falls flat. When we arrived at the hotel, The Melia Caribe Tropical, a very large hotel, we waited in line for about an hour just to check-in..another bad note, we were exhausted from the day and on top of that we had to explain to the front desk clerk that we needed three rooms nearby each other and it fell on deaf ears. The agency said we were supposed to have called them when we arrived at the hotel with the problems we had, but how were we supposed to think of that when there was no answer the day before at the airport? I understand not having availability but if the reservations all began with the same numbers, the least you could do is place them in the same building. The day of the concert, our hotel was the last to arrive to the concert and therefore, we had no seats. We had to ask the hotel staff to please bring us extra chairs so that our group could enjoy the concert. I don't think it's nice to have to ask for a chair to sit on when this was part of the package that we originally paid for. We learned our lesson and while I hope that the agency can make amends to their packages, charter flights and events, we will no longer travel with them.

Maria Garcia

Yo estoy en el grupo q salió el 17 y regreso hoy. El tout me encanto pero NO RECOMIENDO LA CENA EN EL HOTEL LA VELA DE 7 ESTRELLAS. Mejor alquilen allí una cabaña para 4 personas q cuesta 2,000 dirhan ($545) y pueden estar todo el día hasta las 7pm y disfrutar de las piscinas, agua ilimitada, sodas, jugos y atención de primera como unos reyes. También pueden disfrutar de la playa de ellos privada toallas, duchas con shampoo y todo lo necesario súper lujoso todo.

Belkis Quintana Pages

(Translated by Google) They explain everything very well, they help you and advise you, good treatment. My recognition for Isis. (Original) Te explican todo muy bien, te ayudan y te aconsejan, buen trato. Mi reconocimiento para Isis.

The God of fortnite

Quiero decirles algo muy importante llevo 18 años en los estados unidos y esta es la única agencia de verdad que lo que te vende es calidad de vacaciones buen precio primero que todo calidad en el servicio buen trato en general un servicio excelente gracias por existir RISA TRAVEL y claro que seguiremos conociendo todo el mundo y viajando con ustedes gracias de corazón muchas bendiciones

Yamilet Rivero

(Translated by Google) The best travel agency in Miami Aliana Rodriguez, the best of all when it comes to explaining the method and directions of the trip, I recommend it

Angel O Alonso Mantilla

(Translated by Google) Very good deal very diligent (Original) Muy buen trato muy diligentes

eglys miranda

(Translated by Google) All the k work in Risa Trabel, thanks for having done this spectacular vacation, all super, the hotel, the attention, the boys of nexus, and the best the show. The jackal waoooo without words k Bello k god follow him blessing and remain the humble person is, I gozeeeeeee.Thanks Isis for being my intermediary in this adventure. To all those families still afraid to travel to Punta Cana, do it without fear, I admit I also felt it, but I would have failed to cancel. Everything was perfect in this country. Vacations in style, once again a thousand thanks Risa Travel, kisses to all. (Original) A todos los k trabajan en Risa Trabel,gracias por haber echo k estas vacaciones fueran espectaculares ,todo súper,el hotel,la atención,los muchachos de nexus,y lo mejor el show.El chacal waoooo sin palabras k Bello k dios lo siga bendiciendo y siga siendo la persona humilde k es ,me lo gozeeeeeee.Gracias Isis por ser mi intermediaria en esta aventura .A todas esas familias aún con miedo en viajar a punta cana ,háganlo sin miedo alguno ,yo admito k también lo sentía ,pero hubiese errado en cancelar .Todo perfecto en este país.Vacaciones por todo lo alto ,una vez más mil gracias Risa Travel ,besitos a todos .

maria gomez

(Translated by Google) Making this trip using the services of Risa Travel really was a very good experience, it was the first time and I definitely recommend them. Isis took care of all our reservation and the agency had very well scheduled all the services they offered. For me it was very good to see how they coordinated an inconvenience with the concert, they have high commitment to the client (Original) Hacer este viaje usando los servicios de Risa Travel realmente fue una muy buena experiencia, era la primera vez y sin duda los recomiendo. Isis se hizo cargo de todo nuestra reserva y la agencia tenía muy bien programados todos los servicios que ellos ofrecían. Para mi fue algo muy bueno ver cómo coordinaron un inconveniente con el concierto, tienen en alto el compromiso con el cliente

Yamarys Puentes

(Translated by Google) An unforgettable experience, thanks to Risa Travel, to the girls of nexus for their attention and especially to the workers of Riu Repúblic in Punta Cana Dominican Republic. The cleanliness, organization, food, recreation and security and its spectacular treatment I recommend it 100% .Thank you so much (Original) Una experiencia inolvidable ,gracias a Risa Travel , a las chicas de nexus por su atención y en especial a los trabajadores de Riu Repúblic en Punta Cana República Dominica .La limpieza, organización, comida , recreación y seguridad y su trato espectacular lo recomiendo 100% .Muchas Gracias

sergio piñeiro

(Translated by Google) Very good experience, unforgettable holidays, thanks RISA Travel, especially to my saleswoman "Aliana", very attentive, everything very organized, I hope that they repeat soon, thanks! (Original) Muy buena experiencia, vacaciones inolvidables ,gracias RISA Travel ,especialmente a mi vendedora "Aliana" ,muy atenta,todo muy organizado, espero que se repitan pronto, gracias!!!!

Julio Real

Worst travel agency ever .Firt you will be flying on a chapter which can take almost ten hour in an airport just like happened to us coming from Miami and going back.Another thing is the rooms you are seeing on the website or in the agency are not the one you are actually getting .They said you are having an all inclusive and that another lie.Right now we are stock in the airport and they have change our fly three times and here we are with two little kids.Also beware if you are reserving melia caribe tropical the rooms were dirty and old not worth the price you are paying for.Very disappointing experience...

Maria Valle

(Translated by Google) A wonderful trip, I recommend it, good guide, a lot of organization and a perfect balance between money and fun. (Original) Un viaje maravilloso, lo recomiendo, buen guía, mucha organización y un perfecto balance entre dinero y diversión.

jorge Perdomo

(Translated by Google) It all started with a call to laugh travel to inform me about the Dubai promotion. Better it could not be the attention of part of isis porro that with its explanation I do not cost. No problem buying the package thanks isis. Thank you laugh travel for so much attention (Original) Todo comenzo con una llamada a risa travel para informarme sobre la promoción de Dubai. Mejor no pudo ser la atención de parte de isis porro que con su explicacion no me costo. Ningun problema comprar el paquete gracias isis. Gracias risa travel por tanta atencion

carmen tortolero

(Translated by Google) Excellent service Risa Travel, all very well organized, my husband was finally able to see his daughter after 12 years of not being able to enter Cuba. I especially want to express my gratitude to Isis, who really is a tremendous worker and tremendous human being. Thank you so much. (Original) Excelente servicio el de Risa Travel, todo muy bien organizado, mi esposo por fin pudo ver a su hija despues de 12 años de no poder entrar a Cuba. En especial quiero expresar mi agradecimiento a Isis, quien de verdad es tremenda trabajadora y tremendo ser humano. Muchas Gracias.

Julio Reyes

I had a very bad experience with Risa Travel. Our flight was delayed the day before the trip for several ours and because of that we arrived at the hotel the next day we were supposed to arrive, losing a whole day. When we did the reservation, we asked the agency to reserve rooms close to each other for the group but when we arrived we were placed all over the hotel (Melia Caribe Tropical, a big hotel) and the hotel claimed Risa Travel didn't even bother to work with them. Even the hotel personnel advised us to not use the agency and rather do a direct reservation with the hotel or through an internet site. Risa Travel has said these issues are due to the charter company and not their own but they had no issue taking our money for a service that was not provided up to the client satisfaction. It's their responsibility to ensure the clients are able to reach the destination in time because they sell the whole package. It's not acceptable that they get paid for the whole package but when there is an issue they blame a third party and wash their hands. We, as clients, didn't choose the airline, Risa Travel did, and therefore Risa Travel is responsible for any issues the customers face.

luis chaveco

Buen servicio,amable y rapido en las reserva

Ela L.

RISA TRAVEL IS NO LAUGHING MATTER. DO NOT BOOK WITH THEM!!! This summer I travelled with a group of 15 people (ranging from young children to elderly people). Our flight, originally booked for 9am, arrived at Punta Cana at 11:35 PM. That is an absurd delay. Now you might think, “but delays are out of a travel agency’s control.” To that, I’d say, look back at recent reviews as well as months/years ago, with the same consistent problem. Clearly, there seems to be a theme of scamming people out of a vacation day they paid for. Also, everyone in my group paid for first class seats, and when we arrived at the airport the airline told us that that wasn’t possible because the plane only had 8 first class seats. Not only this, but those eight seats were already given to other passengers (that were also charged for first class). Also, another family that had about a dozen people in their group also paid for first class and didn’t get those seats. What’s more? No refunds or price difference was given back to us for the first class seats we paid for, while actually sitting in economy seats. So RISA travel charged (more like scammed!) around 30 people,that I know of, by promising them first class seats, charging them extra for those seats, and then having them travel economy- with no refund/price difference given back. With that business model of course RISA will make some money- but at the expense of their customers & through fraudulent avenues. Admittedly, at least the transportation to the hotel & the hotel we stayed at itself, the Royalton, was a nice stay. However, you could book your own vacation there on the hotel’s website, Expedia or another travel agency and save yourself the negative experience of booking with RISA travel. This is the first time many of my family members have ever left the country and this left a sour taste in their mouths. Thus, they left a review reflecting their experience and giving RISA their feedback and opinions. Do you know how RISA responded? Trick question! They didn’t. Well, at least not on the public review forum. Instead, the head of RISA travel, Mariela, texted my family member separately (after ignoring/delaying/giving terrible customer service and vague answers all week long when my family tried to contact her about flight information/ flight delays) and she had the AUDACITY to text my family member privately and say something along the lines of “I can’t believe you would leave a review like that on the agency, which ultimately affects our business that hires people with children.” Was that her attempt at apologizing? I think NOT! More like trying to guilt someone for leaving their honest review, manipulating them by saying this is a “family oriented business.” If RISA cared about families, it shouldn’t be just about their employees, but for their customers as well. RISA avoids taking responsibility for their actions and hundreds of people end up paying, both literally and figuratively, for their mistakes, lies, and lack of preparation. For example, can’t they book with a more secure airline (if they know they have mechanical problems and constant delays with their charters? All that extra money they make by scamming people should cover the cost!) Also, one last thing- RISA had a Jocob Forever concert planned. It was great music! Too bad the venue was packed and didn’t have enough seating to accommodate everyone (like grandparents and young children). Also, they used the artist like a pawn, having him alongside Mariela, the head of RISA, basically saying something along the lines of “this roughly 90 minute concert (that started late) should make up for all of RISA’s scams.” This is insulting to the costumers’ intelligence and valuable time. So, if you’re ever given the option: SAY NO TO RISA TRAVEL!!! You deserve better, and in this city, you can definitely find better a agency! At least I now know what RISA stands for: R: ridiculous I: inconveniences S: scam A: atrocious

Lidice Zamora

(Translated by Google) Everything was excellent The treatment of Isis was very good helped us in everything we need and the trip to Punta Cana is wonderful, I definitely recommend this agency and especially Isis is very attentive (Original) Todo fue excelente el trato de Isis fue muy bueno nos ayudó en todo lo q necesitamos y el viaje a punta cana maravilloso,sin duda recomiendo esta agencia y en especial a Isis es muy atenta

Yunay Mesa

(Translated by Google) My experience with laughter travel was more than I expected, they cared about every detail from the airport to the hotel, all on time and for sure. The hotel riu palace bavaro is spectacular the service is very good they cared that the pass well at all times and the spectacular concert.thanks laugh travel

Business Hours of RISA Travel in Florida

SUNDAY
CLOSED
MONDAY
10AM–6PM
TUESDAY
10AM–6PM
WEDNESDAY
10AM–6PM
THURSDAY
10AM–6PM
FRIDAY
10AM–6PM
SATURDAY
10AM–2PM

PHONE & WEBPAGE

RISA Travel en Florida
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