Reviews of Custom Travel (Travel Agency)

Anna Trombley

My husband and I just got back from our honeymoon in Costa Rica booked by Brianna and we have nothing but good things to say! From deciding where we wanted to go, to booking us the perfect room, hotel transfers, and even recommending excursions, the process was seamless. Will not use another travel agency as long as I am in CT!!.

Matt Alcebo

Booked a trip with a group of friends last month. Kyle and staff were very helpful and accommodating. Way easier than using Expedia, travelocity etc . Would definitely use again.

Bradley Silvia

Custom Travel planned our honeymoon to Barbados. We had a great time without any issues. Highly recommend.

David Feliu

Kyle is very knowledgeable and helpful.

Bruce Green

Very helpful with trip

Erika Carr

Brianna was SO great to work with! She booked our perfect honeymoon and went above and beyond to make sure we were accommodated with our last minute changes. I would highly recommend Custom Travel for anyone looking for a stress free trip!

Elizabeth Siracusa

My daughters and I just returned from our 2nd trip booked with Custom travel and again we had the best time!!! This trip took us to the Riu Palace in Guanacaste, Costa Rica. Kyle was amazing and after listening to what we were looking for in a vacation, planned the most perfect destination getaway!! We are so happy with the service and attention from Kyle and the Custom Travel team!! We had a great, great time in Costa Rica!!! And we look forward to working with Kyle again on next years trip!!!

Mikell Germond

I highly recommend working with Kate @ Custom Travel! I have worked with Kate on serveal vacations where she has helped me plan the perfect trip! I would suggest anyone looking into a trip, big or small reach out!

Lauren Bochicchio

Kyle helped us plan our trip to Italy and it was smooth and easy from start to finish. Things like booking trains that would have taken me hours on my own and involved a lot of guess work were made fast and simple! I cannot imagine booking this trip without Custom Travel.

Lynn Lavalley

Kyle was extremely patient and knowledgeable while helping us plan our family vacation. We explained our priorities, budget, and what we wanted for our family and he provided just that. For us, Aruba was the perfect mix of relaxation and exploration. We highly recommend Custom Travel!

Karisma Maldonado

Kyle was great and honest from the start! He knew exactly what we were looking for when we wanted an all inclusive experience, especially for adults only when visiting Dominican Republic for the first time. We will definitely be using Custom Travel and Kyle again in the near future. Thank you for all of your help and booking us at Breathless Resorts and Spa in D.R.!! Karisma & Raul

Alyssa Gaskin

My grandmother and I just got back from a week long trip to Ireland and none of this would not of been possible if it weren't for Brianna and Custom Travel! Brianna was so incredibly helpful with helping us plan our trip and she took care of everything! Since I do work full time and also attend grad school full time, she was able to help me plan my trip around my schedule and provided me with all the information I needed! I am so looking forward to planning my next trip to Ireland (and any future vacations) with Brianna and Custom Travel!

Sean Morrisroe

Custom Travel saved our honeymoon! It was the day of our wedding that Hurricane Matthew was threatening to hit Jamaica extremely hard. Veronica and her team swiftly pulled together a back-up option we had, all possible only because of the travel insurance she suggested to us a year ago. Custom travel has been extremely professional and a joy to work with from the very beginning of our planning process. They continued to support us even after the honeymoon was over, that is service! Would use their service again, and would recommend them to anybody.

Kristy Palmer

My family and I just got back from a wonderful family vacation to Beaches Negril thanks to Veronica!! This was a family vacation long over due. Veronica and Sandy were great!! They made the booking process a breeze. They were always there to answer all of our silly questions. Once in Negril we had an issue but all it took was one call to Veronica and with her quick correspondence with the hotel manager the issue was resolved quickly and we were able to enjoy our vacation. If that wasn't enough Veronica was on the phone with the hotel manager daily to make sure we were taken care of!! It was nice to know even though we were miles away from home Veronica was there for us (even after hours!) Thank you Veronica for all of your help in making our family vacation a success! We cant wait to plan the next one! The Palmer family, Buonanni family and Zaluski family

Jill Johnson

Veronica is the most sarcastic, money hungry woman ever!! Don't book your trip with Custom Travel, overpriced and RUDE!!

Michael Sepulveda

Really great to work with. We have booked past vacations with Custom Travel and we just booked our Honeymoon.

Lauryn Steelman Kothavale

Kyle is awesome, he has helped me plan two vacations, amazing accommodations for both. He makes planning a vacation with a large group a breeze. highly recommend!

Brittany Hansen

Olivia was so helpful and responsive. She helped us pick an amazing place to Honeymoon. Not sure if I will ever book my own vacation again!

Rence Coassin

Great family business! I am very happy with my experience and would recommend Custom Travel to family and friends.

Paul French

Kyle and the rest of the folks at Custom Travel were instrumental in helping us enjoy the trip of a lifetime in Spain. They worked within our budget and our logistical requirements perfectly. Kyle's knowledge of Spain was really helpful ... he put us in hotels that made it easy to get to and enjoy the best parts of Barcelona, Valencia and Madrid. I would highly recommend working with Custom Travel whenever you're considering time away. An A+ pleasant experience.

kimberly cornell

Custom travel is truly the best in the business! We booked our destination wedding to mexico with 50+ guests with them, our honeymoon to Bora Bora, and just recently our anniversary trip to Exuma!!! Veronica is a magician and just makes it happen- we've had issues at the airport- like when Bradley airport lost power and flights were cancelled- one phone call later- she re-booked all our flights, got the resort to let us stay an extra day- oh , and when we arrived got us a room upgrade! But besides being incredibly efficient and hard-working, she genuinely cares! She wants her customers to be informed about where they are going, know the best excursions/things to do, and any hiccup along the way she will take care of! Using custom travel eliminates ALL THE STRESS that comes along with planning a trip and traveling. Again, my husband and I couldn't be happier! Highly recommend- as you can tell, we've used them repeatedly. I'd give them 100 stars if this website would allow it :)

Melanie Rogers

My husband and I just got back from the most amazing 5 week Europe trip of a lifetime thanks to Kate! We gave her a list of cities we wanted to visit and she made our itinerary and booked our hotels and transportation (hotels were all in great locations). Kate made everything so easy from the beginning. She sent us our travel plans which were organized by city and every hotel voucher/transportation ticket was included with details to make it as simple as possible. There is no way our trip would have been as enjoyable or easy to navigate if we had tried to plan it on our own. We would absolutely recommend using Kate and Custom Travel to help plan your next trip!

Austin Toomey

I booked a family group vacation through custom travel and my experience with Veronica and her team was phenomenal. Not only was she thorough and well versed on the strengths and weakness of the resorts in the area, she seemed to care about everyone's individual travel experience as well. It is those intangibles that make a family owned operation like Custom Travel my first choice in booking a vacation. With all of the "expedias", "kayaks" and "orbitz" of the world, I was hesitant in handing over the keys to a travel agency -- boy was I wrong! If you want to get the most out of your vacation, give Veronica and her team a call asap!

C F

Look no further for any and all travel needs. The staff at Custom Travel will meet and exceed all your expectations planning anything from a quick getaway to a personalized destination wedding. Their knowledge of worldwide resorts, professionalism and attention to detail is unmatched. Working with Veronica and her staff was an absolute dream and we cannot wait to book another trip!!

Tanya Brunner

I recently planned a destination wedding (cruise) through Custom Travel. I first met Veronica, the owner of Custom Travel, at a Bridal expo in Hartford where she took a substantial amount of time to explain to us what kind of destination wedding services Custom Travel offers, and she immediately found time to meet with us at her office. She is approachable, friendly, helpful, and quick to respond. She handled the reservations of our 24 guests, freeing up our time to plan our wedding. When the cruise line made changes to their prices, Veronica was able to secure us a price reduction twice. She followed both of these changes with letters to each of our guests, detailing the price change and clearly listed the dates by which payments had to be made to the cruise line, even though this created a significant amount of additional work for her and her staff. One of our own guests was particularly difficult, and while Veronica would have been right in responding offensively in return, she handled the situation with professionalism and grace, for which I am extremely grateful to her. Booking online or through a large travel agency may seem like it has its price perks, but few things are more stressful than having to sort out a problem online or going through an automated system to make changes to your reservation. At Custom Travel you are guaranteed to speak with someone directly. I chose to book through a small, local business because I believe in supporting them. Veronica and Custom Travel come highly recommended and I would certainly book vacations or group events through her again.

Tina DePaolo

Kyle was great he explained everything thoroughly and booked it flawlessly. Highly recommend him for your next trip!

Michele Cislo

I highly recommend Custom Travel if you’re planning any trip. Veronica was amazing to work with! I had an idea of where I wanted to go (Curaçao) but had no idea about the logistics of traveling outside the country since it was my first time. Veronica walked me through every detail necessary to make sure our trip was perfect, and it was! She was extremely patient and asked a lot of questions to determine what type of trip was right for us. We decided on an all-inclusive resort and a direct flight out of JFK. She booked the plane tickets, the resort, the transportation to and from the airport and even suggested upgrading to VIP at the resort (which turned out to be well worth it since we had our own private area at the resort as well as other perks). When she gave me our travel plans, every important detail was highlighted and she walked me through step by step what I would need to do (customs, finding our transport, etc.) Not only was Veronica patient in planning our trip, she was also patient with my never ending email questions before our departure. She was always quick to respond in a friendly and informative way that made our trip so much less stressful. Next time I plan to travel, Custom Travel will be my first call!

Megan Foggitt

Kate from Custom Travel was amazing to work with. She’s so knowledgeable and accommodating which made planning a trip so easy.

Meredith Macmillan

I truly cannot say enough about my experience with custom travel! My husband and I planned our honeymoon in August 2017 through custom travel. We worked with both the owner, Veronica, and her daughter, Brianna, while planning our honeymoon. The last thing you want to do while planning your wedding is to plan anything else, which is why custom travel was the perfect choice for us. They worked with in our budget and gave us our perfect honey moon to St. Lucia. We stayed for 9 nights; 5 at Sandals Grande and 4 at Sugar Beach Resort. Custom Travel took care of everything, booking our rooms, getting any deals they could, booking our flights and even booking our car transfer between resorts. Sandals was the perfect way to kick off our honeymoon. There were places to relax and find quietness, and there was a daily pool party (mainly filled with other honeymooners) if you're looking for something a little more lively! It was just the right mix of fun and relaxation. I had told Veronica my ideal honeymoon and she recommended Sugar beach for the second half of our trip. The resort is unlike anywhere I have ever stayed. The grounds and rooms are impeccable. The private beach is something you would see in a catalogue. Veronica knew just what I was looking for! Somehow they were even able to upgrade us to an ocean view room! My husband and I will forever look back on this trip with nothing but the best memories all thanks to Custom Travel! Needless to say, I highly recommend using this travel agency to plan any of your upcoming trips!

Liz Adrian

We love Custom Travel! My husband and I booked our honeymoon to St Lucia with Veronica and it couldn't have been more perfect. She took care of everything for us so we all had to do was show up, relax and have fun! So then we had an opportunity to go on a last minute vacation about a year later and used Custom Travel again. We told them the area we wanted to visit and Veronica and Kyle ended up making recommendations of places to see. We trusted them to select and book all the hotels, and rental car for us using their judgment. We loved every place that we stayed and visited and it was way better than if we had tried to plan it ourselves. For example, the recommendation they made to visit Zion National Park in Utah was perfect for us and we are now trusting them with all of our future vacations! It's also important to note we only had 5 days to plan the vacation and Custom Travel did everything within 2 days. Amazing!

Tine Donahe

My husband and I are local to Wallingford and we wouldn't dream of going anywhere other than Custom Travel when it came to planning our honeymoon. Brianna was so knowledgeable and was SO patient with us, two of the most indecisive people around. We had the most wonderful honeymoon, we were treated like royalty and everything went so smoothly. We will definitely go back to Custom Travel when planning our next vacation!

Eric Chamberlain

Custom Travel is all that you could want in a travel agency. Veronica was great in working with me for a family trip to Kauai. I thought that a local Hawaii travel agency would provide more insight. And that a large multi-state agency could offer more choices. Boy was I wrong about Hawaii Aloha and Liberty. One didn't follow up and the other never got back to me. Custom Travel helped me with all my questions. Listened to me through several mind changes. And never pressured me. I recommend them highly.