Reviews of Genie Travel (Travel Agency)

Bob Vandewoestyne

Donna is very helpful

Katrina Jaramillo

RUN! RUN! RUN as far away as possible from this business!! I spent over $20,000 on my destination wedding and figured I would go though this travel agency to eliminate some of my stress. Even though their prices are outrageous. Our travel agent contacted us a couple of hours the night before departure to pick up our documents. This is after I contacted her two weeks prior due to my family who all flew out from Colorado, thar wasn’t able to find my name at the hotel. A long story short, they booked my stay at another hotel away from my family, away from where I’m getting married and away from my reception. They booked through third-party vendors and do not hold them selves responsible for ANY mistakes they made. They showed concern or consideration for their mistakes and are not willing to compromise at all! This one error on their behalf cost us more stress than anything! This is my wedding is a life event and should be a happy time. The assistant manager Debbie, along with the main Manager have no customer skills at all. Their staff is uneducated in the travel business and their professionalism fall short of what they claim to be since 1976! I would not step 2 feet near this facility you’re better off doing it yourself online!

Ariana Jaramilo

This is place a joke! They ruined the family trip/ a wedding. The people are so rude they don’t have any respect for any of there “ clients” STAY AWAY from this place!

Kathy Serrano

Was very pleased with the great service we got.

Allison Kennedy

Genie Travel helped me coordinate my destinations wedding in Mexico last year. They were able to help book the flights/hotel/transportation to and from and travelers insurance all for a really great cost for everyone! It took so much stress off of my shoulders to have their help. I highly recommend using Genie for your traveling needs.

Donna Johnson

Travel agent was well informed and friendly. Got trip planned and book in a timely matter

Priscila Aguirre

I Highly NOT recommend this company to anyone. Night before our departure we find out that our travel agent booked us in the wrong hotel. We are having a destination wedding and all of our family is supposed to stay in the same hotel as us. We however are the only ones not booked there because our travel agent didn’t follow specific instruction of searching embassy suites in SOUTH CITY SAN FRANCISCO, clearly there is only one that pops up. This has caused a great deal of stress not only on us but also on our family who is not able to afford Constant Uber and Lyft rides going back and forth to each other’s hotel and back to downtown San Francisco. Not only that the manager obviously doesn’t know that SFO traffic is 100 times worse than Colorado. This is an important life event, thank you Genie travel and your third party agency that handles all your travel needs for ruining this memorable event.

Shauna Justice

This is a fabulous agency! Donna Lee is who I have been working with on a couple of vacations and she is amazing! She is extremely knowledgeable and every time I'm in there I feel like a favorite cousin! They have great deals on vacation packages and have been willing to help me find the best deals! If you want/need a travel agency, this is the place to go!

christina ochoa

Was a great experience! Donna was our agent and luv luv her very helpful and patient with our questions! Couldn't ask for a better way to plan a trip!!

Nesa Rivas

WOW!! at first i was excited to work with this company to book my family vacation and things seem to go well at first but quickly went south!!! We (Both My Mother and I ) had originally had booked our trip to Orlando but had to switch it up due to a family emergency so we switch it to California but for some reason only my moms trip got moved when calling to pay off the balance off the trip is when i discovered that my trip was still going to Florida, After going back and forth i decided just to CANCEL my trip, I was told that i would receive my refund in 7-10 Business days witch now i was told that it takes 14-21 days ( HUGE DIFFERENCE ) Very disappointed with them!!!

Debbie De Luna

They are wonderful

Brianna Hall

Terrible customer service. Wasn’t even able to have a civil conversation because I was hung up on mid sentence. This company is a joke.

Remy Loet

A bunch of friendly and knowledgeable staff. Really feels like family.

Aaron Dexter

Donna Lee is awesome.. Very professional, courteous, and easy to talk too. This is our second trip we have done with her and will definitely use her again. Thanks!

Darlene Breitkreutz

the appointment took an inordinate amount of time and a mistake caused our credit card to be charged twice. we would have been better off going to the airport and doing it ourselves.

Vicki Reed

Carey went out of his way to make sure we had a great Hawaii trip. Two of our excursions were canceled and Carey found us a replacement for one and followed up on our refunds. Carey was recommended to us, I would recommend him as well!

Chris Murphy

Very good. Debbie was extremely helpful even with all the changes and everything with my vacation. I'd recommend e everyone to go here. Also the whole staff was helpful when debbie was on vacation. Thank you and I can't wait for my cruise and trip to florida.

Benerita Garcia

My 1st cruise was amazing want to thank you all for all you did from the flight hotels etc...I am so excited to get to 2019 so I can set up my Alaska trip.

Alisa Maley

Carey did an incredible job, and everything went smoothly from beginning to end. Kudos on the hotel, as it was within walking distance of the coliseum in Rome. We'll definitely be using them again in the future!

paulv7361

Enjoyed Barcelona, so much to see and do. Beautiful place to visit.

Valorie Dieter

Debbie was fantastic recommend to all my family and friends ! Thank you all your help

Jeff R

Donna helped us set out our trip to Europe. She was patient with us and explained better ways to utilize our time there. Definitely an easier experience than planning and doing a trip yourself.