Reviews of Earth Excursions Travel Agency (Travel Agency)

Kimber Smith

I have used Jackie for several trips. She is a great professional! She knows all aspects of the travel business and has personally visited many of the destinations that she books. On our last trip to London, she was especially helpful in sure we got great hotel accommodations helping us book day trips since we had decided not to just take a tour. I heartily recommend Jackie!

Nancy Lorenzen

Jackie Sathre at Earth Excursions is always the first person I call when my husband and I want to book a vacation. Jackie knows every corner of the world and is able to suggest destinations that are intriguing and compatible with our personalities.

Bollie Wog

I contacted Jackie due to the excellent reviews on Google. Big mistake. I had been unable to book mixed class fares on United, and needed travel agent assistance. I explained to Jackie that I travel a lot, and rarely use a travel agent due to the poor service and lack of detail I have seen in the industry. She assured me she was different. She is not. 1. Discussed dates with her for the trips, including very specific seat requests. Then sent her the flights I wanted with a date correction. The wrong flights/dates were booked as well as the wrong seats. Called her, told her they were wrong, she corrected it. The seats were STILL wrong. Maybe not a huge deal, but I specifically booked the flight I did for that plane and seat! After 30 min on hold with Lufthansa I got my seat which should have been booked correctly in the first place! 2. Jackie told me she could not use my United credit as United said I had to be on all United flights. Wrong - they confirmed all I needed was a single United flight to use the credit. So, she either lied or never bothered to check; I now lost $175 credit due to her lack of attention. 3. Did not get me seat assignments at all in my intra-Europe flights with the excuse "you cannot book them ahead of time in Europe." Wrong again - I contacted the airline via email and in less than an hour had seat assignments. Again, probably did not want to spend an extra 3 minutes to get me seats. Just lazy. 4. Told me I would get the hotel recommendations for Barcelona in a day or two so I could decide which hotel I wanted. After 5 weeks I am still waiting. 5. Told me she would get me the details on day tours for Toledo, Valle de los Caidos/El Escorial with the hotels - again, still waiting. 6. Still waiting for the airport transport details. 7. Still waiting for the flights from Madrid to Barcelona......5 weeks later All in all, typical travel agent lack of follow up. Not sure how she got such great Google reviews as I have not seen anything close to good service. Thankfully I have enough time before my trip to get everything booked she dropped the ball on. Thanks so much, Jackie, for once again showing how un-necessary travel agents are!

Kevin Teel

This is our third trip booking with Jackie. My wife now just says, "Call Jackie". We are going as a family to Disneyland for the first time, and are thankful to have Jackie as our Travel Agent. She put us in a great hotel, great location, and we are so excited to get there, we just can't wait! To Infinity...and Beyond!

Jeff Hollman

Jackie did a fantastic job arranging all of the details for a complicated, multiple person, multiple time frame, ticket exchanging, resort and car rental trip to Costa Rica. She was detail oriented and had great communication. The trip went flawlessly! I highly recommend Jackie! Jeff H. Costa Rica 4/2016

Todd Peters

Jackie is the best, she will walk you through all of the steps to insure your dream vacation goes on without a glitch. I highly recommend her, she will be there for you until your vacation is complete and you are ready for next adventure.

Jim Jones

In this day and age, the idea of using a travel agent wasn't even one I was considering. But as I tried to assemble a multi-country trip around Europe, I worried more and more that I was making mistakes. Working with Jackie was easy and comforting, she was incredibly accommodating and helpful as our plans and interests changed throughout the process. And most importantly, the trip was flawless, from flights, to rides, to hotels. Which allowed us to fully enjoy this trip of a lifetime without worrying once about logistics. We will absolutely work with Jackie again as we look to take our next big adventure!

Kyle McDaniel

Jackie saved us! After a flight cancellation, she got through to the airline and got us out the next day. We are so appreciative, and will always use her for future travel. Highly Recommended!!

Doug Morton

Jackie is a very friendly and caring Travel Agent. She always wants our trips to exceed our expectations. She sees her job as someone who offers as much information as I can handle so that I am informed and can make the best choice of trips for my lifestyle. And if I'm not happy, she is not happy. Jackie has personally traveled all over the World. She knows all the deals for a European cruise, all-inclusive trip to Mexico, Hawaii, Africa or to get an airline ticket. Jackie has been my Travel Agent for over 15 years and I highly recommend her.

Mimi Tugaoen

I never met anyone more passionate about traveling than Jackie. She knew from a very young age that traveling the world was what she wanted to do and inspires people to see the world too! Jackie has been in the travel business for over 30 years and brings incredible value to her clients. Yes, everyone can push buttons on a laptop or tablet to order an excursion, but Jackie can recommend the best airlines to fly, the best hotels to stay in and why, the best places to visit as well as be there for you should something go wrong. Jackie will guide you in saving money, safeguarding your trip, and keeping you and your family safe. Working with Jackie on your next trip is the best decision for you.

José Luis Buendía Stelli

If you need someone reliable, I’d advise you to look elsewhere… last week I asked this person if she could help me with a ticket I needed for an urgent trip to Europe, and after she told me how much she would charge and agreeing that I thought is was a good price, she didn’t even bother getting back to me. What happened? No idea, all I know is that next time I need help for a trip I will not knock on her door. I’d advise you to consider other options.

Deborah Berman

Jackie has all the answers and knows the best hotels for the best prices. I had a 3 week vacation in Great Britain, and Jackie helped me figure out the London based and Edinburgh portions. With the exception of a hiccup or two, everything was perfect! I saw the highlights that I wanted to and had time to roam and explore on my own. The next trip I take will definitely include Earth Excursions Travel Agency.

Wille Hughes

Jackie has been more than patient and helpful with my changing travel plans to SE Asia. She found very reasonable airfare and offered great advice.

Cj Latham

Jackie is amazing. In an age where you can click a button and book a trip to the other side of the world it can be easy to forget the importance of a good travel agent. If your flight gets canceled and your stranded somewhere; try calling one of the big agencies and see how willing they are to help you. Thats where Jackie really shines. She knows the industry so well that she can help you through the toughest travel moments so you can sit back and enjoy your vacation knowing that everything will be taken care of!

Samantha Hockenbery

Jackie is simply amazing. Her many years of expertise helped us navigate and really enjoy the experience of booking a cruise. She has also helped us on basic airline tickets. Having a travel agent is priceless; the customer service can't be beat and I would much rather have Jackie in my back pocket should anything ever happen in our travels! I refer her whenever I can!

Al Brower

Our Viking Grand European 15-day river boat tour was a superb adventure and a great way to see parts of Hungary, Austria, Germany, and the Netherlands. Jackie did a wonderful job making all the arrangements - we highly recommend her services.

Bob & Charlene Becher

Jackie Sathre is a true professional. She goes the extra mile to ensure all details are taken care of when working with her customers, to ensure the best possible trip with the least problems!

Joe Seehusen

Jackie and Earth Excursions did an excellent job helping us with our trip to Chicago with flights and hotels. She also gave us options on transportation once there. Found us the best price and it was a very smooth process! I'd give her 6 stars if i could!

Romi Howell

We went to Costa Rica. Jackie booked our flight and all-inclusive resort. It was nice accomodations with good food. She provided us with all the details we needed to have for the trip. We had a fun, relaxing vacation.

Brian Ogle

Never been there

Brian Shumaker

I first contacted Jackie as she was a referral from a friend who also has utilized her services. I'm so glad he gave me her name! From the very beginning, Jackie was extremely helpful and truly wanted to know how she could help. By her asking questions, getting a feel for what we were looking for, she was able to provide a few choices that exceeded our expectations. Our first vacation planned with Jackie was for a 7 day cruise. My wife and I had never done a cruise before, so of course we had a ton of questions. Jackie answered every single question, then was able to help educate us on some of the other aspects which were important that we wouldn't have known otherwise. The cruise was amazing! A year later, we were wanting to do another vacation, but of a different sorts. Again, Jackie was able to provide a few great options, and we talked through all of the differences. It turned out to be the BEST vacation we have ever had! We've now booked a third vacation- this time a Disney vacation with the kids and yet again, Jackie was able to get everything set up, answer quite a few questions along the way, and is always responsive to my many emails and calls to her. I highly recommend anyone looking to travel, to definitely call Jackie at Earth Excursions- I know we will continue to use her services!!!