Reviews of American Airlines (Travel Agency)

Rick Molden

On time (except for one short delay due to minor mechanical problems). Friendly and efficient. Seats uncomfortable (what airline seats aren't?). Very convenient luggage handling, especially the "check thru at the gate" policy. Kept us very informed via emails and phone calls during all phases of our trips. Thank you AA, for making what could be nerve wracking trips a little easier!

Sharon Sharon

Pleasant staff and great service.

Rachael True

I was scheduled to fly from Denver to San Antonio. I got to the airport an hour and 15 minutes early just like I do for every single flight I have ever taken and I fly at least once a month. I have never had a problem with checking my bags and getting through security with ample time to spare. This time, however, the wait to check my bag at the Denver airport was astronomical. I waited for 30 minutes before I was able to get to the front of the line. When I tried to check my bag, the unhelpful. unfriendly American Airlines employee, Carol, rudely told me I could not check my bag because my flight took off 40 minutes from the current time and the cutoff is 45 minutes. She informed me my bag would not get on the 6:25am flight but it could be put on the 8:55am flight. I did not argue about this and I calmly understood. It is no problem for my bag to arrive later than me. What IS a problem is that she then rudely proceeded to tell me I could not get on the flight either since my bag wasn't going to be on the flight. She told me I could fly standby on the 8:55 flight with my bag. This is where I disagree. The whole concept of "You have to fly with your bag" literally makes no sense. American Airlines loses bags all the time. Are you telling me you fly customers back to where the bag is and make them fly with it? Doubtful. If I don't get on my standby flight is someone holding on to my bag to take it off last minute when I don't get on? No. This is flawed logic. I should have been able to get on my scheduled flight without my checked bag and then just retrieved it from the airport when it arrived at a later time. Because of American Airlines inefficiency to get customers bags checked in a timely manner, I have to miss my flight.My family, who I did not get to spend Christmas with, now gets to postpone all our plans. Thanks American. And thank you, Carol, for making holiday travel with American so miserable.

Jonathan McClain

If I could give less stars I would.

Alex Ryan

Purchased 4 tickets at once and ended up getting sat nowhere near eachother, completely scattered seats, what is the point of that?? How rude

George Buchholz

I checked a bag for the first time in over 20 years. It was so easy. It amazed me!

Alfredo Perez Romero

(Translated by Google) Excellent treatment (Original) Excelente trato

Kayla Martinez

Always fast, helpful and wonderful.

Dan Fehr

Flight delayed with not enough notice!

Andrew Hill

Just wish they had curbside. Great experience and glad their partners with BA.

Chris Garland

If I could give a negative I would. They treated us so bad We will never fly them again and tell everyone until I die not to fly them.

Richard Rodrigues

Exelente atención y con estacionamiento gratuito

PN M

Why in the world does British Airways use AA!!! I can never book AA knowingly, they are infamous for cancelling flights. My sister was stuck at the airport for hours with a toddler because BA decided to change her flight to AA which was canceled.

Mandy Hill

1st time flying American. I had 11mth old with me and stewardess gave us a seat that had an empty seat beside it so my daughter could he comfortable. Best flight I've been on.

Julie Coulter

I am not a fan of the check in process for military with bags. They force you to use the kiosk, then you have to wait for a gate agent to swipe their badge to remove baggage fees, and then you have to go to the bag drop area where they revalidate everything. Why not let the customer service desk check me in and eliminate unnecessary steps. There is zero point to checking in 24 hrs in advance as you still have to waste time at the check in kiosk...no efficiency here!

Daniel Annear

Always enjoy flying with American

Mike Wheeler

This place sucks. Been here for 7 hrs., now. Still waiting on a damn plane. I will avoid DIA, and American Airlines in future travel. What a cluster f... ! Zero stars if I could.

madeleine perez quijano

just to let you know if you are buying a economic basic they will be charging you for your bag, they count it like first bag to pay, if you have 2 bags you pay $70, if there are 3 bags, you will pay $150. So just you can take for free your personal bag and a small bag in cabin. Also international flights connected with other airline, they will charge you to pay again for your baggage. Just check the web page, because in this said you pay just one time fee for your baggage, but when you arrive they charge you again for you baggage. So disappoint .

Jack M

Absolute worst. My worst and unfortunate experience with AA can be shot as a sad movie.

Gabriel Hipple

Bought a direct flight from Denver to JFK with a window seat. Checked in to find out they no longer have a direct flight and didn't bother contacting me about the change and had rescheduled me on a flight that connected through Charlotte and got in almost 6 hours later and I was in a middle seat. I spoke with 2 separate supervisors who informed me it was a "scheduled" change so they wouldn't do anything to make it right. Needless to say I didn't get what i paid for.

Erica Alvidrez

Attendant was rude and dismissive handling and "oversized" bag. She couldn't and wouldn't explain how the policies were different flying out of D.C. vs flying out of Denver.

Kelsie W

Average airline flight. The seats have the head rest option which was nice

Amoreena Gilbert

I had to have help with payment of my luggage, the supervisor had to come help. The video screen didn't work so I could enjoy a movie or anything during the flight from Dallas to Nashville.

Laritza Aragon Perez

Maravillosa atención. Mucha profesionalidad.

Tony Nasser

American Airlines needs to be renamed--it's an insult to the country to have this company branded as "American." AA is one of the most consistently delayed airlines, but rather than accurately report the status of a flight, AA will board the plane and push five feet back from the gate to be "on time," and then hold you on the plane for 45 minutes instead of taking off. If you've ever wanted to be treated like cattle and stuck on a plane, fly American Airlines.

Justo David Rodriguez Rodriguez

(Translated by Google) I was treated with a special treatment, I think the young woman had an identification that said Milli, I would like to take the opportunity to thank everything he did to get the best option. (Original) Fuí atendido con un trato especial,creo que la joven tenía una identificación que decía Milli,quisiera aprovechar la oportunidad para agradecer todo lo que hizo para que obtuviera la mejor opción.

Steven Vick

Terrible. Would've given zero stars but had to rate. Our e-ticket didn't work (AA Error) so my wife and I missed our flight. They put us on standby for the next flight, but only 1 of us got on, even though it was their fault. All of the employees in the terminal were short with us, rude, or snappy. Very unhappy!

Danielle Sherer

Awful. I will pay double with another airline to never fly with American ever again. Gate agents were unbelievably rude, hostile and outright aggressive while simultaneously being completely dismissive and showed such disdain for their job. Canceled flights, no help given, gate agents doing their makeup with a line of 300+ people waiting. I will NEVER fly with them again.

Turtle Monkey

They got me to my holiday destination on time and didn't loose my luggage. Thank you.

ElsaKarin Pablo-Heymann

I give 5 stars for the flight MIA-DEN. USB & outlet available in every seat. Morning flight you get crackers and drinks(coffee, water, juice) for free. (2 rounds of soft drinks) And there is a small option for additional breakfast, snacks, soft drinks and alcohol. Seats have device holder too.

Amy Griffin

Fabio at check was amazing. Super helpful and friendly!

E Stars

Flight canceled. Crew didn't show up!

Murilo Santana

Not have support checking, it's terrible.

Anas Jaafreh

great airline with amazing staff

Pat Pena

My 14 yr old child was traveling as an unanccompanied minor on their flight from Denver to Philadelphia. As soon as we got to the counter, without checking 1st, the lady at the counter is asking me to pay $160.00 plus for their "service fee" that they charge for unaccompanied minors. I asked: 'Please, make sure you double check because I believe that his father already paid for it.' And as soon as I got on the phone with my child's father; she found out that it was already paid for. She asked for my ID, I provided all the information for my child's father that is required on their form for him to be able to pick up my child at the airport. In addition, my child's father and I have different last names. On arrival to Philadelphia there was yet another issue! My child's father had an issue as soon as he showed his ID because he did not have my last name on it. And yes, you guessed it! Somehow this lady at the counter managed to put my last name as my child's father's last name which was the incorrect information. This lady had 1 job, she was the only 1 at that counter 'helping' with the process of anunccompanied minors, and she messed up. I'm not asking for this lady to be fired, I know, everybody is human, we all human make mistakes, and we can correct them so they don't happen in the future. Now, there is always, always run for improvement; especially in customer service. American airlines, your employee needs to be retrained because she's obviously not doing what she's supposed to be doing. And, if is not in your policy of always double checking everything, here's a suggestion: please, have your employees always double/ triple check everything that they are doing ; especially in the case of anunccompanied minors. Will I recommend this airline to anyone? No.

Sherry Zimmerman

Left on time landed early!

Alan McClure

Typical coach experience. Nothing more, nothing less.

Kevin Monis

Wow what fun being held up in Denver for 4 extra days. Sure weather was bad 1 day but AA jacked the price to leave to over 1000 Dollars. Then they rebooked me thru DFW then on to Seattle. Really tired of the customer service.

Angel Keniksman

We had a very positive experience. Thank you for the care and attention you gave to my mother's travel.

samuel belay

best customer service ever.

Bonnie Malach

Every staff member I dealt with at the Denver airport were spectacular and went above and beyond after we had some issues, partially my mistakes and partially the airlines! Thank you!

Noelvis Ramirez

I love this airlaine the service is wonderful ni matter if is delayed inside the airplain is wonderful .thank you for everything

Ebenezer Agbeko

The flight was great!

wesley young

This trip much better, ready to head home.

MaKayla Hamm

Always an easy trip when flying with American Airlines.

Alfredo

I have

Robert Blevins

Dealing with American Airlines is the worst experience I have ever had. All of my flights have been delayed. When I landed in Denver off flight 1743 we had to be followed in by the fire department because the pilot wasn’t able to control the plane on landing causing us to circle then trying to get on flight 482 no safety tests were done before loading us on the plane as we had to get off the plane because the landing gear was missing a part. This flight has been reported to the FAA and I hope this company is shut down. It is the worst airline I have ever had to deal with and when you call their support number American Airlines doesn’t care about you. I called and spoke with Anna and supervisor Susan storm and the supervisor pretty much told me she couldn’t and wouldn’t do anything for me.

eric Sharpe

I travel monthly at least and American airlines is the worst, hands down. Landed us 6 hours from our destination, because of a crew shortage. Said they would pay for our hotel,rental car (to drive the rest of the way) food etc....but, they didn't. They said I need to pay and submit receipts. Then they lost all our luggage, said they would deliver... they didn't. Ended up driving back to another airport to pick up...and the attached photo is the attention I was given by the "supervisor" apparently napping at work is more important, after we were waiting on him for over 2 hours.

Judy Walruff

Nice flight. Good price.

Paul Kerkman

430am on a Saturday. No one managing the self help kiosk. They time out after 10 mins. Was it a surprise to them that they had all these customers? 4 workers for a lot of customers. Thank you for reminding me why i never fly American airlines. Adding an edit.. so by the time i made it towards the front of the line more people showed up and everyone at the back of the line made it through since someone was partially watching the self service area. The people at the desk were nice but really seems undermanned and maybe allocated improperly. You still get the one star for poor planning.

Lolo Lacro

There ar no service hours on website, so you need to contact the main number for AA, which took me about 20 minutes to get a simple information. Thank god I'm an Excecutive Platinum Member

Natalie Phillips

Nice trip.

C Fair

Very friendly service on flight from Denver

Olga Hernandez

Excellent customer service at the counter.

Rodolfo Gámez

Excelente trato, calidad y profesionalismo a la hora de comprar pasajes, cualidades de la aerolínea reflejadas en su personal. Recomiendo este lugar en vez de ir al aeropuerto a comprarlo ya que suelen estar más ajetreados. Cobran algún recargo adicional por prestar el servicio pero vale la pena.

Vicki Holman

Great service very polite people to give you help when you have any question.my flight from Chicago.to Denver was great.

Rafael Danino

Excellent customer service

Octavio Peña

(Translated by Google) Excellent (Original) Exelente

Steven Esquibel

Great flight packed but everything was good

Garnett Thompson

I was not aware of your frequency of gate changes. I had been a patient at National Jewish Lung center in Dever for 9 days. Tired and anxious to get home. I checked with people three times no one mentioned a gate change. I am sitting in Dever exhausted trying to stay awake. I have to take a flight at 8:25 to a Jackson Ms instead of Laurel which 15 minutes from home. Jackson is 1.5 hours away. My friends are driving to pick me up. It will be past midnight before i am home. My luggage is being sent to Laurel Ms. I will not have that until tommorrow . The trip to Denver, the airport in Laurel refused to take my baggage or forward it on the next flight because I was three minutes late I was without my clothes for a week. My friend had to send my clothes . I was at Jewish National every day going through extensive heath test on my lungs. At night I had to come I. And wash the clothes I had. I did not have energy or time or funds to buy new clothes. This has been the trip from hell. All the difficulties could have been avoided. I am very tired not feeling well sitting at Dever airport trying to get home. I have flown with you many times this time has been very hard on me. It could have all been avoided. I am very unhappy with the lack of customer care. Your unhappy loyal customer Garnett Thompson

Shawn Ellis

Good airline better than most others

Lazaro Edel Guerrero

excellent service

ALBERTO PADRON

(Translated by Google) Excellent! (Original) Excelent!

Robert Kirchubel

Plane from Denver to Chicago was delayed an hour and 15 minutes, thought I was going to miss my connection. The plane was 20 minutes early, so I made connection after all!

Earl Micek

Painless check in at 10pm

Jeremy Becker

Nice flight friendly staff.

Brian Mace

They are easy to deal with, and consistent with their customer relations.

Gary Haney

Courteous, professional and we didn't crash!

Kenneth Walczyk

A good choice

Zach Van Hilsen

Typical airlines need I say more

Rachel Albright

Very packed plane. The seating was something that needs to be changed. I had a window seat and had to have 2 guys get up so that I could get to my seat. I was in the last group to board.

laritza aragon

Buen trato ,amabilidad y cortesía. Encontré respuesta a mis preguntas .

Alex Figueroa

muy profesionales y muy competentes

Aaron L

Love flying with American Airlines

Alex Orlowski

Airplane is good. Everything else you are not a valued customer, just a ticket.

Dar Calkins

Check in was horrible. But once we got help it went smooth.

Peachy deary

Best flight ever.

Judd Nudelmaan

Quick counter not that helpful

L.A From Tx 214

Horrible customer service, I was 3 minutes late and patiently waiting to be instructed to my next flight and was met by minimal effort. I get it it’s 5:00am but professionalism would be appreciated.

Nicole Gilbert

Comfortable seats. In-flight movies on seat back. Spoke too soon when I first posted this. Yes, the seats were comfortable. But every single employee I spoke with was very rude. I couldn't believe it! Rude and definitely not helpful. I won't fly American again.

Lisa Andersen

Horrible, horrible, horrible!!! Counter reps were RUDE, unhelpful, crabby, and should NOT have been in a position of working with the public. EVERY SINGLE PERSON waiting for our flight complained about the mistreatment. NOT ONE GOOD THING COULD BE SAID BY ANYONE! Flight got delayed 3 times and then there was a gate change. Not one time was it ever announced. It showed up on the departure board and we all started asking questions... Ended up calling a different airport for status updates and flight updates.

fran Rdh

Both departures were late and the gogoinflight internet for $16 constantly stops and starts...annoying to say the least...food was adequate airplane food but the crews were great!!

Jim Russell

Love flying period...very friendly

Spencer Beale

I recieved good service from one person, but the other front customer service was awful and rude to other customers. The line was slow and they didn't stock enough people up front to help customers. Hoping the flight is better or I will stay away from this company in the future.

Bobbi Schatz

Good. At least they have free carry on

Hunter Wolf

Quick. Proffessional. On time. No fuss.

Ma Ba

Had great service from them

Michael Singleton

Good experience. Missed my early priority class flight, got the next flight still in priority class!

Deon Lamar

Was very disappointed on how they treated me! Had first class tickets an missed my flight by 5 minutes because of TSA, and was put on the next flight as stand by! They ended up putting me in coach but had available seats in first class. I was not a happy camper! I called to see if I could be compensated for the down grade an was denied... Delta would've taken better care of their customers: I only flew Delta & American Airlines! It's only Delta now...

Ernie Loveless

About a 30 minutes waiting in line to check bags in priority line. Several people had cancelled or delayed flights. Only 2 cust service reps. It would have been great if one rep did check bags and other work on rebooking flights line would have been faster. However, I travel weekly and this rarely happens.#holidaytravel.

Meghan Hollenbach

Really not a fast or reliable airline as of recent

M Emerson

Typical....flight cancelled due to weather conditions.. ok.. but all other flight options were, as usual, full. I had to change airports and fly the next day....but I am happy for American because flying less planes and keeping them fully packed means more money for American, at the inconvenience of it's customers.....so for all you travelers don't take it personal it's just business.. American airlines puts profit before the customers... I can only imagine how they would handle a one car funeral! Lol

Jose Torres

Damian is very unprofessional and went out of his way to make me check my bag at the gate when it was small enough to fit in over head compartment. After he charged me 50 dollars i told him the bag was 2500 and asked if I could take it on. Very bad service you don't have to talk down to people. Your are in customer service and if you don't like helping people get another job

Richard Michael

Very unprofessional customer service!

Joe Schaab

Very nice staff, on time and pleasant

Jorge Rodriguez

Terrible service. Flight was delayed multiple times. And in the end it was basically cancelled. No one at the front desk could do anything for us. People on the call couldn't do anything for us. They advised to contact an email to get a refund and if any, a compensation. We lost a night at our resort and we lost our money. We had to purchase a whole new flight and wait. I wish I could put zero stars, never again.

Gustavo Cadena

-1 The check in process is a joke, they just point you to a kios filled with people with confused faces and no support from the staff. -1.5The air conditioner did not work .... made the trip uncomfortable! +1.5 boarding quick, seats and window positions great. +1 staff was friendly and great. For that i would rate it 2.5

KDMtry .

Great airline, fair prices, even for baggage, including flying bikes at regular luggage prices. Airplane seats are roomy enough in economy seating, UNLIKE Delta. Staff is always pleasant.

ASHLEY BURT

Couldn't find closed captions on in flight entertainment while watching a movie. Service was generic, nothing spectacular. Full flight meant anyone boarding after group 6 had to check their bags (not gate check) so that added an hour to my trip.

Powen Chen

Well. Bad experience.

Kibiryisfaw Adem

I was working as oversize...

Candice Talbot

Carryon was free

Bryan Bailey

Terrible experience multiple cancelled flights. All the flights I did board were 1-2 hours delayed a piece. It took 28 hours and 4 flights over a two day period to get to my final destination. The customer service staff were rude and I had to hold for more than two hours on the phone to make a simple flight change. Never again.

shaun sloan

Very crowded, it felt like they put smaller seats in the plane

Victoria Velasco

La atención especial, hablan español asi q sera facil la compra de boletos a pesar de no manejar el ingles

olie

Took a long time, and didn't have a plastic bag to cover a baby seat.

Lynda Chaufty

Good flights. Very friendly

Left Is Best

They kicked Cenk Uygur off one of their flights for no reason. The TYT Army sends its regards.

Mercedes Aparicio Gomez

(Translated by Google) Good service and reasonable prices (Original) Buena atencion y precios razonables

Michael Sobel

Flight canceled. Rebooked flight not fair

Evelyn Leinbach

Kiosk was not intuitive and more personnel was needed.

Milena Castro

Chichas amable en mi consulta , fue rápida y precisa la atención.

Yirama Ysabel Villegas Hernandez

(Translated by Google) Excellent Service ... personalized attention what I like (Original) Excelente Sercicio ...atencion personalizada lo que me gusta

Roma Italia

(Translated by Google) The best experience and a very special representative named Bruny who for me is the most professional and pleasant person in the United States. (Original) La mejor experiencia.y muy especial una representante llamada Bruny que para mí es la persona más profesional y agradable de todos los Estados Unidos..

Sherry Peacock

No. AA has issues. I will try never to fly them again. Employees are mean and unprofessional.

Rerunkid

Good service, but the delays are bad and the seats are to thin.

Luisito Velazquez

Muy buen trato y amabilidad y no se hace tantas colas como en el Areopuerto para pagar un pasaje yo no le recomiendo a nadie que valla al aeropuerto a pagar un pasaje con un bono que te allá dado America te tratan mal y hay muchos que no saben ni hacer el proceso la oficina es el mejor lugar para hacer trámites con America gracias

Francis Teran

Muy buen trato y servicio recibí al momento de comprar mi boleto. No tuve mucho que esperar

Pablo Fontirroche Escobar

Excelente atención e información a los clientes, dando respuestas adecuadas y oportunas.

Md Moniruzzaman

Best airline and one of the best customer service representative work there.

Tina Shamlian

First time flying since 4th Grade and I loved it!!! GREAT experience with American Airlines!!

Azeb Gugsa

Perfect service for customers

Dawn Smith

American has always taken care of me and our family no matter where we were flying, a nice lady, Jennifer s helped me in Denver last month, kudos to her and american airlines

Dan Yeckley

Thanks for a great trip.

Courtney Ream

Oversold the flight. Last to board. No room left in overhead bins because of over sell. Had to ask people to take later flight.

Audra Ruffennach

It was chaos. No lines, few agents people just pushed their way to the front for service. Disappointed in my former favorite airline.

Elke Prado

On time and clean!

Linda Endow Hall

Another flight delayed, but luckily was able to rebook at no charge.

PROUD SUPPORTER of INDEPENDENT WOMEN

Flight EXPERIENCE is ALWAYS based on Traveling preparedness, how many in your party, weather, handicap abilities or none, ECETERA so PLEASE DON'T BASH THIS AIRLINE THEY'RE AMAZING EVERYONE C'MON!

Pam Horgan

If I was one of the people that missed my connecting flight because we went BACK to the terminal to pick up someone, this would be a -5. Because the whole timing was messed up we had to sit on the tarmac in Chicago and wait for a big plane to get out of the way. We usually have a great flight on AA... Luckily, we weren't affected by the mess and had a wonderful flight attendant.

Sean D

I thought it did not get any worse than United, but at least I did not hate them until I got to the airport. American Airlines is even worse. When I went to check in they made me pay again for a seat and don't even give me a cary on bag. I have to check all bags! They should have made this clear before I bought the ticket and not when I went to check in for my flight. The board of directors on this company deserve cancer.

Jose Gerardo Reyes kiki

No 1

Carlos Gonzalez

Good airline to travel abroad

Jay Haze

Worst Airline

Aniu PB

El personal de esta oficina son los mejores , te atienden con cariño, te escuchan y buscan ayudarte y siempre con una sonrisa , muchas gracias por ser tan maravillosos

Trichana Smith-Roye

Wonderful experience and customer service

KayGee M

Friendly customer service in spite of rigid AA rules.

Richard Merrills

Very efficient. Arrived early. Friendly staff.

Deadman34768

Very nice

Gary Smith

Airport personnel are very helpful but I have had 4 delays and two flight changes in one round trip causing very late arrival times at my destinations which causes issues with other reservations such as rental car pickup and hotel.

Omar Hale

I can't say enough about Juan Torres. My girlfriend was having problems with her miles. He was extremely helpful and left us with a renewed feeling about American Airlines. Bravo!!!

Rafull Esquivel

Nice

Kellen Phillips

Quick in and out, but the kiosks that all airlines use were a little hard to understand. They also were slow to respond.

Rhonda Sword

Kiosks constantly in need of repair. Arrive more than two hours earlier than your flight so you don't miss it

Pato Bannon

(Translated by Google) Cute but old (Original) Lindo pero viejo

Ferny Garcia

One of the great airlines! Either love em or you don't?

Rich Gardner

I left my laptop on an airplane and it was a very easy process to retrieve.

Rob McGinnis

AA clearly lacks proper leadership throughout

Andy Sutter

American Airlines...no wonder you are one of the premier Airlines. From Norfolk...to CLT then to DEN. All check in and gate agents are the most professional and customer service driven. Love flying Americas airline!

info unfo

GREAT AIRLINE FOR AIR TRIP

zulema muñoz

Respeto mucho, la profesionalidad con que ellos desarrollan su trabajo, mi esposo y yo, disfrutamos a cabalidad del buen servicios que ellos nos han brindados durante tantos años. Por eso podemos hablar con firmeza. Que es unas de las Aerolineas Americanas que llevan en alto el prestigio de este pais. Gracias al Colectivo de A.A. Y QUE DIOS LOS BENDIGAN. AMEN

L S

Tight flight, I'm squeezed in the middle, no TV enterteinment, people should pay ticket by weight.?

Carmen Jones

Great service and my luggage was returned the next day

justin falcon

American Airlines always have an issue and the customers suffer

nate birch

We had a mechanical delay and knew our flight connection would be a challenge. We were told there would be someone to help us thru customs in Miami so we could make the right connection. When we got to Miami the representative that met the plane said "I don't care what u were told in Miami you are on your own". That pretty much sums up how we went from making a tight connect to missing it. We are now in a hotel for two days and have to return daily for vouchers. Attitude makes a difference, if your looking for the right one it wasn't in my experience with American in miami

dave reszczynski

Great prices and enjoyed the flight

G GUEVARA

Worse experience ever, incompetent and ignorant customer service coordinators (Dora- Leigh) that don't even know the policies about overweight bags. They double charged me and wasted 1 hr of my time. My mom almost miss the flight and we arrived 120 minutes before. I checked her in 3 times: 1 by mobile phone and 2 times in the machine. I paid $1,160 for a flight that doesn't offer a snack in a 9-12 hr trip. On the top, these 2 female coordinator discriminated us because my mom was a tourist didn't speak English that fluent. The Coordinator even walked away when we complained about deceptive info practices regarding overweight bags and also when I asked Dora if the luggage were going straight to destination city because it has 1 stop in Florida, she pointed the suitcase and replied " that's what it says there" (on the label) like I didn't know how to read! So offensive...and believe they didn't transfer the luggage on May flight. Leigh told us to go back to the machine because she refused to help us w overweight payment, so another clerk did it for us. We were overlooked and embarrassed by staff. Apparently to be supervisor people need need to be mean, abusive, incompetent, racist and without people skills. Awful experience!

josh judd

Total scam airline. They rip you off every opportunity.

Patrick Turmala

It's an airline. What did you expect, decent service?

Omar Torres

The flight attendants skips two people and never gave us drinks I am very disappoint on there service I am never flying for American Airlines again

Ken MacMillan

Not a fan of their terrible check in process. Very confusing and the long lines meant everyone was irritable and vocal about their displeasure. We haven't taken off yet, so I'll leave my review with 1 star. If the plane goes down and we don't make it, I will take away the star.

vinson smalls

Nice smooth flight

Rob Smith

Thumbs up to American Eagle staff on taking care of a lady fainting.

Milagros Moreno

(Translated by Google) Representatives talk a lot with clients about things that have nothing to do with their work, they waste a lot of time and they make other clients wait. (Original) Las representantes hablan mucho con los clientes cosas que no tienen que ver con su trabajo, pierden mucho tiempo y hacen esperar a los demás clientes.

sure2rain

Flight delayed--missed connecting

msromike

Wonderful, full service airline. Great experience

Joseluis Romero

(Translated by Google) Great attention, thanks for everything, that's why I prefer American (Original) Exelente atencion gracias por todo por eso prefiero american

Velda Wasson

So much,better than its competitors.

Nate T

Poor service after a cancelled flight at 3am. Lots of unhappy people because of this. They only had 2 people at customer service, so the entire check-in area became crowded. Will be looking at other air lines from now on. Update. They got us on a flight 8 hours later. It was late getting to the gate, and even later arriving. Sprinted to the connecting flight which was still at the gate, but they would not let us board. Then the rudest lady I've ever dealt with told us it was our fault for being late. We are now stuck at an airport 1000 miles from home, and 800 miles from our destination. The is the first and last time I ever fly this abomination of an airline.

Amy

Boarded people 10 minutes past when we should have taken off. Took off late, although we made up time in the air we had 15 minutes to go from Concourse C to E they weren't going to take my mother's wheelchair over until entire plan was empty. I ran with wheelchair got there as flight was boarding.

Dan Stephens

This airline had completely changed from being customer oriented to pure business. They'll do everything they can to squeeze every last penny out of your pocket. They have zero care about what is best for their customers. Completely different airline than it was 5 years ago. I'm switching my allegiance to a different airline that appreciates loyalty.

A B

I've found that their flights always have plenty of legroom. I'm a bilateral amputee without legs so it doesn't bother me that they've minimized leg space. I'm waiting for them to add the cargo fare where you can fly as a piece of luggage.

Alan Lewis

Not bad friendly

Wade Bradt

Just tried American for the first time. All four flights were early to the gate. Unusual and a nice experience... until we landed and the flight attendant started scolding a woman with a service dog because "the dog can't be on the seat." She had paid for two seats and they had previously given her a hard time at the gate. He must have said it 5 times. We get it. The dog can't be on the seat.... because why?

Mark Menke

Bring your patience, do not expect a thing called customer service. Give yourself 3 hours at least if you are traveling with a handicapped individual. And when you realize that there is going to be a high probability that you are going to miss your flight, even though you were at 1st Class ticketing, at the counter 2 hours before scheduled departure, don't hesitate, the Amercan Arlines general counter staff will hold no personal responsibility and there is absolutly no hope if you try and call AA customer service on the phone. Go immediately to the counter and be strong, insist on seeing the Manager on duty and don't accept any answer until you have the Manager and work out your situation Or I guess you could plan better than I and fly another airline AA IS NOT THE ONLY GAME IN TOWN.

Diego Lopes

B"ZZZ

Michelle Chalupa

Very professional, everything went super smooth.

Lilian Sunflower

Pretty nice, and spacious. I love the food places, and just overall, it is really nice.

Lisa Truesdale

Its was jus TOTALLY GREAT GOING , COMING BACK HOME. OH WITH A WINDOW SEATS EA. WAY. I WILL DEFINITELY BE FLY AGAIN SOON. NOT BAD FOR A FIRST TIMER ✈

weston skill

Please update this number

Jane Owen

Great and friendly service... just a bit of a crowd in Denver getting tags for luggage. I didn't realize Denver was not a big hub... it was needed yesterday! Flight was great and flight attendants were very friendly (unusual any more). Thank you!

Ashish C

Very strict about checkin luggage policy. Customer care service gives different answers every time for same luggage policy. Specially very confused if we have connected international flight. Because of this confusion I have to throw my luggage in 2nd connected flight (Qatar). Customer care told me $250 for extra luggage up to 32 kg, but at airport it was $100. Need to improve customer care or need to update online luggage policy for transfer people for individual airline. Example: American airlines to Qatar what will be luggage policy etc..

David Inguanzo

Excellent customer service at the Coral Gables office!! Very empathetic people, both management and agents.

Robert Abbott

DIA Security is remodeling the south side of the terminal. Get there to allow extra time in security. American personnel are friendly and helpful.

Héctor Quintero Montiel

Nice people they solve my problem soon. I

BBAHS B

Overbooked flight. 25 student's flight delayed. Blamed on Max8 grounding that happened over 10 days ago. Management is trying to make it right. Tbd... American Airlines still claim they are not at fault and push blame to travel agency, which received confirmation from AA. Other passengers where also bumped. Way over sold flight, plain and simple. Students lost one full day in Costa Rica which is nonrefundable. The students are the ones that pay the price. Will look elsewhere for future flights. * updated* received an apology and free flight tickets. Sad that we had to fight to get them, but we did get the tickets.

Eileen Padilla

The gentleman at curbside checking was exceptional! Didn’t catch his name but he immediately called for a wheelchair, tagged my bags and had me on my way within a couple of minutes! The downside is that American Airlines doesn’t let first class passengers use the lounge! What?! Every other airline I’ve flown on allowed it. American, you need to get on board. Boarding was a nightmare as they did not board handicapped first. One wheelchair bound man was brought on with the plane almost full. He had to maneuver in with people all around him. The steward skipped the whole front row when asking who wanted drinks. There was no offering to assist with my bags, and the steward was serving coach passengers as they were walking in. If you pay for 1st class, that’s the service you should receive. I’ll avoid American Airlines in the future and am canceling my credit card through them.

Herbert Baum

Great service and flights.

takesha winn

How many delays does it take today? Let's see...hmmmm

Ted Brown

Use of the kiosk is a disaster. The employee that eventually checked us in manually said he could clear the entire backlog in 10 min but not allowed to.delta has just better system.

James Beeman

An excellent airline. Usually on time. Good food available for purchase on our flight. And excellent personnel, especially Melissa, the gate agent in Denver.

carlos pubillones

(Translated by Google) For the treatment (Original) Por el trato

Biart Spencer

Very uncomfortable seats.

Charles Davis

I have never had worst service then with this airline. Will never fly with them again. 2 hour delay before take off and then when we landed, had to sit for 30min waiting for a gate to open.

Stephen Kleyn

American airlines is the single worst airline available. This is my second 7+hr itinerary in the last few months that's has been horribly destroyed due to AA's terrible mechanical issues, slow response times with maintenance teams and poorly maintained aircrafts. We missed 3 flights today (they tried to rebook us 3 x) and they refused to compensate our lost resort expenses that we still would have to pay. Never again.

Sam D.

Not open Saturday! Drove out for nothing!

Omar Espino

What a horrible experience with this office in Coral Gables. Among all the Ks rules have to be employed with them, an IQ score should be part of the process. Unimaginable. Now, on to Twitter....

Kelley Edwards

Fast service a service desk,great customer service spacious planes

im_ thenewnewnoah

Great

Jose Rivera

Canceled flight. Paid for two 1st class tickets put on next flight coach. AA did not put me on the 1st class upgrade list and down graded from group 1 boarding to group 3. Would think AA still would me and my wife board as group 1 ,since I paid premium for 1st class tickets, to ensure I will have space in overhead.

Kevin Keller

So frustrating that they can charge for so many things and nothing is refundable even when they cancel your flight. The customer is the least important part of their business.

Schean Barrett

I can't stand their low price competitor. It really depends on the route. For some routes I like the plane and for others not so much. I only like assigned seating so that's why I chose them.