Reviews of AAA Colorado - East Metro Store (Travel Agency)

C. A.

Ph # rings to central Colorado #, not the specific location. Hrs m-f 8:30-5:30 sat 9-1

Paisley De Vliegher

Really helpful & great customer service

Reginaldo Garcia

Bethany King helped me research a family vacation that was very specific and required a lot of coordination between AAA and a partner in another country. She was eager to help, professional, personable, diligent, and honest. She accepted challenges with a positive attitude. I will reach out to her in the future for travel planning.

Kay Dirling - CDPHE

I haven't asked for any booking services from their agents, but this is a nice, spacious, clean location with all kinds of stuff for your travel. I got my international driver's license here and my passport photos - which were rejected, due to the glare from my glasses (? looked okay to me) but they guarantee the photos so they re-took them for free. They sell luggage and I'm going to stop in for a guidebook for my upcoming trip to Paris.

Carolyn Porter

I never realized the AAA stores were a one-stop shop for everything travel- travel agents, car rental, luggage, wallets, travel books, guides, and maps. I went to get my international driver's permit ($20). They'll take your passport photos as well ($12.95 non member price, same as Walgreens). Tim, customer service counter, was excellent!

Josh Tait

My wife has an RV membership which works fair but I bought and paid for a membership which I won’t be doing again. Only covered 10 miles and non emergency was low priority so it would take a few hours to pick up the vehicle while you wait. I had a similar experience on my last tow when my fuel pump has gone out twice in 90 days. The driver took about 1:45 longer than the estimated time. His attitude wasn’t very friendly or helpful when he arrived. This is the second time the driver seemed less than friendly. It didn’t make me want to get in the car with them for a ride home. If they were BBB listed I would have written a review there instead. I won’t be trying car insurance with them after my auto club membership and towing experience.

Charles Medalie

Hilaria Davis has done an excellent job of finding the best combination of flight times and accommodations in our past vacations, and our upcoming trip this fall. While there are undoubtedly other package deals offered by Costco or Sam's Club, those cannot be modified or substituted in many instances. AAA gives you a face-to-face experience rather than a phone center. For us, this makes a world of difference in working out small details to tailor the trip. Happily, the final cost was very competitive with the Costco package when everything is added up.

Luz Fregoso

Great customer 3. Very helpful with answering all my questions!

Roger Blatchford

They charge you 15 bucks for a photo here. Get your photos somewhere. Krystie James sucks.

Roy Ford

We bought a car for my wife through them. Totally great service and a great car experience. Other services like trip planning, roadside assistance, and trip support items like luggage and all those neat little extras that everyone else asks where you found them.

Robert Forfar III

I wanted to take a moment to personalize my previous review: I went in to the East Metro AAA location. I am sorry if some is repetitive: I was met by the friendly frond desk clerk and explained briefly that I wanted to take the aforementioned trip to New Zealand, and while over there, visit a friend-after the tour, that lives in Australia. I sat down briefly, then was helped by Hilaria. I explained the above to her, and my wishes to fulfill my dream. Immediately she was very attentive, listening. She asked me about any previous travelling I had done, to which I informed her, I had toured with Trafalgar before, in Europe. BEING that this was a DREAM TRIP, I was all the more surprised to learn that a former high school friend was living in a suburb(ish) of Sydney. So I wanted to visit him/his family prior to repatriating. Sadly, after all was booked(flights only in Sydney-as I was going to be stating with my friend, and his family), I needed to modify the reservation, due to a family emergency in California, of his. I needed to purchase hotel accommodations, as well transfers, and figure out/plan activities whilst I was going to be there, which I relied on her advice as to what she suggested, as far as which tour(s). I am lucky to have met her, and will be using her in my future bookings of excursions!

shaun sloan

Very friendly place and supplies for your travels. They are quick to get your driver licence for European driving as well as maps and info you'll need for travelling abroad

Kippy Romero

Bethany does a good job at digging for answers to whatever our questions may be.

Janell Sheel

Bethany has booked several cruises for us. She is nothing less than wonderful. Her wonderful personality, beautiful smile and her professionalism outshines all. She is very knowledgable and work's very effectively and efficiently. She is very accurate in her work and answers questions readily. SHE IS AN ASSET TO YOUR COMPANY!!

John Mazins

Clean and orderly. Staff was extremely helpful and knowledgeable. Also their was slit merchandiser to browse thru. We needed to register our out of state vehicles and found out the services wasn't available.

Agentg Fortyseveng

It's there, open and available. Staff is knowledgeable, friendly and professional. Great neighborhood.

Tom Ries

Our experience with Susan Gardner helping us to plan a vacation trip was amazing. She was knowledgeable about the options and helped us make a great selection. She was willing to take as much time as needed to make sure we were satisfied. I would recommend Susan and AAA travel to all.

Lisa Hartman

Friendly, professional and nonpushy.

Thomas Wilkes

We worked with Bethany King to plan a Viking Cruise. She was easy to work with, helpful and informed. She has provided us with other options on trips. The staff at the front desk has also been very helpful over the years.

Katherine Ames

Fantastic. Eda is the BEST

Philena Harrington

I have been using Bethany King for all my travel plans. She is energetic, personable and a really fantastic person to work with. I turn all my travel plans over to her.

Christy Maggiora

Very friendly place

m costello

We have been working with Susan Gardner for several weeks on an overseas adventure. She has been most helpful in suggesting tours and trips as well as making reservations for us. I am very satisfied with all of her guidance and bookings. I want to give her the highest ratings for her professionalism and hard work. The other staff in the office has been helpful too. Plus, the AAA store in the East Metro location has great gear for travel. I suggest you use them for all of your travel plans, both within the USA and internationally.

Toni Rice

I have been a AAA member for several years. There are 4 members in my family and we pay $224. a year for membership. So imagine my disappointment when I went into this office today to have some papers faxed and was told they didn't do that service for members. I said to the young lady behind the counter that I had read on AAA website that this was a service they provided members for free. She argued with me and reluctantly faxed my papers. While she stepped away from the counter, I pulled up the AAA Web page and when this young lady returned, I showed her that faxing, copy & notary services are part of their membership services. This office needs to 1. train it's employees better and 2. give better customer service. I'm disappointed and won't be back to this business.

David Quintana

allways very helpful and very knowledgable

jennifer grabowski

Waste of time. Waited an hour and still not helped.

Ace McCann

Very helpful staff and I got in and out of the office very quickly and all my task were taken care of in one visit. Good job