I've lived in Sioux Falls for more then 13 years, as I child I attended many of the programs provided by the Multi-Cultural Center so it saddens me that now that the Center has taken new leadership that the customer service is non-existent. The receptionist Kelsey is very rude when talking to customers over the phone, clearly an I don't care or is not my problem attitude, and when in person she ignores the people at her window and doesn't provide services. Their interpreter services unfortunately are very poor, they don't dress like professionals or and unfortunately are not very knowledgeable they think that by adding an "A" or an "O" to the end of the word it will make it a foreign language, and they often find themselves not knowing how to translate a phrase or sentence. The Director for the Multi-Cultural Center Christy is unfortunately even worse. I had heard many negative comments about her in the past such as rude, and unprofessional among others; however never did I thought they would be true, she has no tact when dealing with concerns from customers and simply doesn't give you the time of day. That is why many people that used to work or have relationship with the Multi-Cultural Center have quit, because of her lack of good leadership and nasty attitude. I understand that the customer is not always right, but sometimes business do have to understand that they are in the wrong. My recommendation is to look for services in other places because finding a welcoming Multi-cultural environment at the center is no longer a possibility.