Reviews of Cyracom International, Inc. (Translator)

teresa wilson

Never been here

Chris Professional

Waste of time. If you are screened by Guadalupe Abigail Jimenez good luck. Her voicemails are unclear as the sound quality on her calls are horrible. When you finally get in touch with her she is very impersonable and borderline rude. Oh and be prepared for the the highway speed one-sided conversation with the same horrible sound quality that will make it hard to understand her in any language she speaks. Never wasting my time again.

Midel Hernandez

I’m currently an employee for this company. This is what i have to say. The job itself is easy I’m a 911 emergency calls interpreter and could get stressful but is easy money. HOWEVER, management sucks unfortunately, supervisors barely talk to u unless is something bad or they have to have u sign something. There are not there to help they are just there. There is 0 motivation from the company, there is no extra activities, not even colors in the office everything is gray and sad you walk in to see people w sad faces all over it, there is a huge lack of employee care, benefits are trash, i see new faces everyday because is hard for people to stay there for longer than 6 months. HR does not do much is unless is absolutely necessary OR there is an issue w gay people for some reason they take very seriously gay people being too close or even just talking. Only people who seems to be okay with the job is old people who unfortunately have no other skill than speak two languages and they can just seat there all day. However younger people leave bc there is no motivation, they don’t necessarily care if u do the job right or not, they care that u show up and even so people don’t. There is a problem within the company where people just don’t go, I think the issue might be bigger than the employees, let me tell you what it’s MANAGEMENT btw new site director Shows A LOT of favoritism with some employees and has not improved the job at all the opposite he takes the time to send u an email asking what are u going to do to improve but then when u reply w some suggestions and perhaps something logical the guy ignores u at the highest level .

Yasiel Romero

Great company, great service!

Dayanara Romero

I been working for Cyracom for two years and I have enjoyed it, it is a busy environment like any other job but you meet great people and you give a little of yourself to the ones who do not speak English

Jenny Delgado

Been working here for 4 months now... love it!

Soraida Garcia

Love it

Chill Channel

Stop you spam calls to people who does not need your service. One more thing, if you are in USA, speak ENGLISH

Arlene Salcedo

Great service; professional environment.

Fabiola Uribe

I worked for Cyracom for almost two years. I was able to move up to a Supervisor position at the Tampa, FL call center. I highly advise against working here. The leadership in this company is rotten. They recently let go of the Center Manager, because of how broken, petty, unprofessional, and incompetent way of leading the center. There were many investigations and complaints against her from Supervisors to her Director and things were just dragged for way too long. Fortunately, they've finally let her go. But, what are the odds that they will actually hire externally for this position? Almost none. They will hire internally and the same vicious cycle will continue. Because the current supervisors there are also rotten to the core, because of the way the last Center Manager taught them to be and handle business with their interpreters. These are supervisors, who at the end of the day, all they care about is getting a good shift and that is based on the team's results. The way this "shift bid" is handled is also unfair, for supervisors and interpreters as well. I understand that you may be looking for a job and you may really need one. If you really can't find anything else, then I can see why you would go here, but please know that within one to two months, you will wish you had never applied. I hope you don't have to come work here, but if you do, please stay looking for other jobs. This is NOT a place for growth, self-development, career advancement, training opportunities, etc. This is a place for stress, unprofessionalism and bureaucracy.

Juliana Levy

I've been working here for a year and couldn't be happier.

Erguma Marey

Great

Wilfred Diaz

1st time and it was awesome.

Frankie Aviles

Best workplace!

Eric Corrales

They don't pay their employees good

Barbie A.

Great people, awesome supervisors & flexible schedules!!

James Elroy

Pretty bad place to do business with or work Whether you're a potential client or an employee, here's an inside look at this company. The Hiring Process This is one of those companies that will basically hire anybody, so don’t sweat the interview too much. They will call you and basically test your language skills. Again, don’t worry even about this, they will most likely still hire you. My training class had a guy in it that could barely speak his target language right and he still got hired. The Training The training program is five weeks long. Now, this training program also is NOT ACTUALLY FIVE WEEKS. Here’s why. They tell their clients that the interpreters go through a five weeks training program, BUT you only get about 1 week of classroom training and then after that you start taking LIVE CALLS they basically stop you after the calls and tell you what you can work on. This is their training. Now, remember what I said about getting hired? This means someone basically has about a week to go from their current level, to being able to interpret medical calls. How do they do this? They allow you to stop the interpretation anytime you need by looking up a word or asking for repetition, or verifying what was said. Now, this will make the call longer and thus the client will get charged more for the service so they are ripping off the clients here. Another thing of note about the training. They lose roughly one person a day at the site that I am at (Tampa) which is all Spanish speakers. This means that they are literally ALWAYS hiring. They try to bring in a new class every two to three weeks. They have people who are dedicated to just training new staff since they have such a high amount of people leaving. Now, this site is about 300 people in size, this means they lose about 10% of their staff every month and have to replace them every month. Remember what I said about the training program and how after one week you start taking live calls. This means that for the clients, there is a 1 in 10 chance that if they use the service they will have a brand new, inexperienced, not-very-well trained person interpreting their calls. Would you want that if you were a client? A 1 in 10 chance? That’s a pretty high amount to have someone with no experience handling your interpreting. This is important because the clients clearly do not like using the service, you can hear it when they answer the calls, however, the people in the ground floor did not make the decision to hire Cyracom. I have spoken with some in the healthcare industry and they do not like using Cyracom at all. The Work Your mind has to be completely focused for 8 hours a day. here's why: the calls are literally back to back. This means that as soon as a call ends, you have about 3-7 seconds before you have to start speaking again. However, this cannot truly be done, so who pays for it? The clients with tired interpreters who ask for repetition and make the calls longer. Also, they have a problem with their phone lines, they are always very hard to hear and the clients have just gotten used to this fact I guess. This means you will have to ask for repetition a lot, which will anger the client. Also, this makes the call longer which means they get charged more. A lot of clients have gotten irritated with having inexperienced interpreters and do not like using the service, so they treat you bad from the beginning of the call. Also, remember the problem with the phone lines? There is about a 5 second delay between the time they finish speaking and the time you actually hear it, this means that a lot of times, they will ask “hello?” asking if you are still there because they think that you are not responding, but it is actually due to the delay with the phone line. Which again, adds 5 seconds to every phrase that is stated. The pay They pay $14. During the first two weeks of training, they only pay you $10, after that they increase you to $14.

Colombianito 89

Great place to work at