Reviews of Firestone Complete Auto Care (Tires)

Jaime Alcala

Good service, at a good price. They were clear with the waiting time for not having a previous appointment. Despite having a lot of work already scheduled, they treated me as soon as possible. Finally, they were able to change my tires sooner than expected!

Duy Pham

Took my car in for an alignment. Week later while doing an oil change, I found they didn't tighten the front driver tie rod nut down...... It was free floating on the inner tie rod.

Kieran Mullen

Do not buy lifetime alignments. By the time you bring in in a few times they will refuse to service it if they find anything else wrong with the vehicle.

Anna Driscoll

I am usually not the person to pay top dollar, and so it was unusual for me to go with name brand tire service at Firestone, last June. But today am I ever glad that I did. I ran over a bolt over the weekend, and since I had purchased the road hazard coverage that came with the new tires, my brand new tire today was less than $50! And they worked hard to fit us in on a crazy busy Monday morning. Thank you Chris Comer and team. You are exemplifying customer service!

greg constantino

Great fast service you would expect from Firestone!!

Lan Nguyen

They did not honor my appointment time, didn't even apologize for the inconvenience nor calling me back for my appointment. Never coming back.

Chris Lee

They dont work. They are not nice . Price is not reasonable . Hate this place

Kiki Tom

Couldn’t be happier with this place you guys are always smiling and they’re always willing to help, even if I don’t have an appointment BUT an appointment is recommended. Thank you for fixing my car !!

Josh C

I ordered tire buyer tires online and this store was a installation shop near me. DJ the service advisor made a point that I wasn't paying for any customer service or support of his. My tires were dropped off at his shop without any documents from tirebuyer and he had me call them to have them call him. I could see how it might be frustrating not commissioning any money on tires from online sales, but they signed up for tirebuyer installer and set the pricing for installing their tires. I got my appointment to install, once we made sure there's tires recieved were mine. I arrived and checked in for my appointment. DJ immediately left and went home. The young kid working the counter was very nice and realized I had a baby with me and knocked out my tires quickly and efficiently. Glad it didn't take the 2 hours quoted for installing.

Laughing Backwards

I would not recommend these guys. I have the lifetime alignment package with them. When I went in to get a minor adjustment done to my BMW the report was as follows. Steering & Suspension: Control Arm W/Ball JT remove & replace F Control arm lower, both. Total repair $857.10. I disagreed to the service. I take my car to Pacific Motor Sports for regular maintenance, and since it was due for service in November I would bring this issue up to them. Well I got my car serviced and they specifically inspected that area for wear and tear. Their diagnosis was that it's fine and not in need of replacement. Furthermore they told me that the car is in good shape and could receive alignments without complications. They also offered to do the alignment if I was interested and I told them I would call Firestone to address the issue. I called the shop and requested to speak to the Manager. After explaining the situation he immediately became defensive, and told me I would need to bring the vehicle down so they could hoist it up and check for shaking or loose movement. I told him that it had already been shown to me, but due to my lack of knowledge in the auto mechanic field I didn't have a clue. I did mention that Pacific Motor Sports deals specifically with BMWs and Minis and that if there had been service needed to be done they would have recommended it. I even stated that they would more than likely know due to their expertise in that line of Auto manufacturing. He said he doubted that and started throwing out his mechanics certifications. I was lost and told him I would call my mechanic and ask their opinion. It was enough for me to make my conclusion. So I'm not saying they won't uphold their obligations to other customers, but for me Firestone failed to provide the service I was initially offered. I will not bring my vehicle back to them. For me they have that dreaded aura of a scamming auto repair shop.

Daniel James

Great service and reasonable prices

Damon Baldwin

Horrible experience, do not take your vehicle here if you know whats good for you. My 2008 Toyota Camry wouldn't start early one morning (Starter or Alternator issue) and since I live right across the street I figured this was the best place to go. Bad idea. I get a call a couple hours later and they told me that they were "doing me a favor" and topping off my fluid levels and when they started the car all of the power steering fluid drained out. Upon further inspection, they determined my power steering pump went out and i'd need to get it fixed. How did my power steering go out all of a sudden, why were they "doing me a favor" and topping off my fluids and all I needed was an alternator? Funny thing is, I just moved from AZ and had my power steering pump replaced 6 months prior. Talked to the manager and he denied any wrong doing on their behalf. Refused to take responsibility for the issue. I will never take a car here again.

Trinh Lieu

Having the worst customer service. In need of a set of tires, I walked in at about 10 am on Sunday morning, December 24, 2017. There was noone at the counter and no other customers in line to be served. After about 3 minutes waiting, I saw a female employee walking out. She ignored me and made a bee line to the customer sitting area to have a small talk with someone who was sitting there and watching television. I wasn't sure whether he was a customer or another employee. A good amount of time had passed before she finally walked to a computer on the service counter. She looked at me and mumbled, "What can I help you?" Just before I could get a word out to respond, a guy stormed in from outside and started talking to her. I rekoned that he was a mechanic on the account of his clothing. She immediately diverted her attention to him and carried on a conversation with him. She left me standing there like a fool. What can I do but walking out to save myself from being embarassed further. On the early morning of Tuesday, December 26, 2017, I bought 4 tires from Discount Tire Store in Federal Way. I received excellent customer service.

Sarah Ashley

Pat and Dan told me they could not patch my tire because it had a plug already in it due to "new regulations" and "company policy". Claimed that the tire is "unrepairable" and tried to convince me to buy four new tires. Took my car to Les Schwab and they fixed it just fine. Don't waste your time.

Richard Marley

This is just based off my one experience. I have a junk car and was just looking for the best price on a new tire and this place had it. But there were quite a few young people working there

David Riley

Terrible service all around and here is why. Took my truck there for a alignment which was done, no problems there, however i also told them to lube the the pass. Front due to i replaced control arms and axle and please check and adjust tire pressure because my sensors are showing different pressures. Well they didnt lube anything until i told them that they forgot so had to wait even longer for them to do so. The service manager and mechanic both told me that they checked tire pressure which after i left found that they lied about that also and i had to stop and adjust pressures myself. So i will not be going back there or none of my family either and would not recommend this place to anyone.

Kyli Schultz

Very helpful when we broke down. I was impressed on how well and quickly they were able to help us

Yahaira Deleon

Leon was great. He took care of us. I loved the way he explained everything to us and gave us different options. Great customer service I will definitely be returning.

Duane Adams

Great place to get your tires fixed plus an oil change.

Arade

Great service!

Antonio Becerra

i took my car here cause my plate lights did not work. my husband and i were standing outside, he was watching the guy changing the light and noticed as he was puting the car plate back in place,he droped a screw and did not bother to pick it up. i said not to worry he probably got a spare to replace it. so he parked my car and went inside to drop the key cause he was done. in the meantime my husband and i went to the car just to make sure, and could not believe our eyes, there was only one screw holding the plates. we went inside to pay and told them what had just hapenned. they called the guy and told him.. then he went straight to where he droped the screw..he knew where it was....haha its funny how they do that at their job.... to costumers,,,,i will not go back....

Kyle V

this place has a nice high end laser alignment machine and they are capable of doing a really good job, just make sure to double check the results and bring in the specs you want your car set to if it's a performance application. not quite a 5 star shop and they do seem to have a higher than i would like to see employee turnover rate; but it's hard to beat their lifetime alignment deal if you have a sports car and or track car that you do frequent camber/toe changes on.

Chelsea Callas

A few months ago, I took my car in to have the blinker fixed. When I went to pick my car up, they explained that one of their guys accidentally broke the Ford emblem off the front of my hood as they were closing it. They assured me they'd order a new one and make it right ASAP. I never got a call. I called multiple times to check on the status and each time the person who answered the phone said they had to "check with someone else" and get back to me and then never did. After weeks and weeks of this, I FINALLY am able to get through to them and they tell me they've received the emblem. I drop my car off only to get a call that they'd ordered the wrong one and would have to order the correct one, but it should come in the next day. That was a week ago and I still haven't received a call so I'll need to follow up with them yet again. I guess if you have all the free time in the world to hound these people over their mistakes, you could take your car here. Otherwise, go elsewhere.

Robert Bond

Crooks. Stay away from this place I went to get a flat tire repaired and they told me I had to buy two tires over $500. I consulted Honda and they said I did not need to buy two tires. Then when I asked him why the price was so high they said it included $52 and tire protection. I asked them what was that and I said no that was just an insurance against your tire something I did not ask for nor was I going to pay for . This place has an awful reputation and the only reason I went there is because my new vehicle came with fire stone tires. I left there and went to Costco and put for Michelin tires on it stay away from this place and stay away from Firestone.

Theandrea Burgess

The manager and the other employees were very professional. I needed a headlight, so I could travel back home. No problem at all. Thank you! I had a 5hr drive.

Sam A

Worst Shop ever, when i looked at the negative reviews, i thought it is close to home so i was hopping i might be spared from the bad service and if you think same, trust me on this one reviews are only wrong because they cant leave less than one star. I've used them to install tires i ordered online they failed to balance them even tho i got charged, after i returned they did balance tires and broke cap, and i am not even going in to the waiting time part. STAY A WAY FROM THIS PLACE! there are plenty other services that do care about customer service and do way better job.

Conan The FreeBooter

Dan was excellent in dealing with my problem. Even with all the other customers there he still made time to get the job done right! Quality work and Great customer service!

Mario Alfonse

I left les schwab to go to this location. Always had excellent service and good prices at this shop. Very customer oriented employees and management.

Louis Conrad

The staff here is polite and are pretty flexible when trying to fit you in for an appointment on short notice. I've purchased tires and gotten a tire patch from this location. Their rates are pretty standard for franchise auto and tire shops, but they don't usually have any surprises. When I went in for my tire patch they took care of the job in a reasonable amount of time, and the waiting room had complementary coffee and free WiFi which made the wait an easy one.

Bob Peterson

Customer oriented and auto knowledgeable...exactly what I want

Scott Poindexter

Get all my general repairs done there. Always do a great job for a very reasonable price. I have a Jeep and won't get work done at the dealership because of how expensive it is. Plus their customer service is second to none. They know me by name and they know my vehicle. Highly recommend.

Santhosh G

There was engine check light ON for my car. They agreed to diagnose it for me after paying 100$. Later they said they cannot fix it and asked me to take it to dealer. When I took car to dealer, the codes were already reset. Now I don't have way to find out what's wrong with my car.

Nathan Kirby

Brought my car in for a simple tire change and rotation with an appointment and waited for 2 and a half hours. When I finally got my car back the alignment was so horrible that I almost ran off the road on the way home. I will never return to this store or take my car to this company.

Black lavendar

Fast friendly accurate reliable no bullshit

Jesse Rice

Great place, convenience and knowledgeable. Just do not use them for the pre sale inspection, use Midas. Also, they said they do not do transmission fluid changes over 100k which doesn't even make any sense. All other Firestone's in the area do. hmmmm weird. But I have been on board with Firestone for tires, and alignment.

Janne Sleeper

Helpful, considerate and just plain nice. Made sure my car was safe and good to go. They pay attention to detail, and care about customer service. Thank you!

Michael Connick

Very competent and very honest.

Mark Pennington

Dan is awesome,good service.

Chris Villareale

Get the lifetime alignments!!! Totally worth it to keep your car aligned every 5000-6000 miles. Pay once and get it done for free for as long as you own your vehicle (and as long as they don't need any extra parts). These guys are very friendly and good at what they do.

Lucy Braxton

My husband loves this place. I personally think the labor prices is to high. The work is excellent.You can find other mechanic shops with excellent service and lower prices too.

Jacklyn Kosub

Got an oil change here last weekend. The service was very quick, and everyone I spoke with was super nice. I really appreciate that you can request appointments online.

Earl Barron

How is is that this place closes at 7 but a 4 pm oil change is too late?? Should probably remove the name complete autocare.

Jean Brown

I have taken my car to this location a few times. One time, after driving on the beach, I had something going on. They identified it as a rock in the wheel, removed it and charged me a nominal fee. I trust them to be honest and not take advantage of me.

Daevid Vincent

Super friendly and fast

Matt Mayo

Great store

Daniel Guedri

I had a very good experience with this place. I had already researched what tires I wanted as far as quality and price, and those were the exact tires offered. They do try to upsell the products with a Firestone warranty, which are actually pretty good offerings if you only go to Firestone. If I usually went to Firestone, many of the warranties would actually be worthwhile (the lifetime alignment, for example). I don't, though, and a simple "no thanks" from me was plenty; I didn't feel that I was being pushed to get these options. I ended up spending just under what I expected, didn't feel pressured, and got fast service. Very nice.

J Williams

VERY VERY HORRIBLE CUSTOMER SERVICE. For someone who works in the customer service field, I know what EXCELLENT customer service is and what it looks like. They staff are rude and have absolutely HORRIBLE phone manners. I believe I only had 1 "okay" experience with them. Other than that, the staff are rude. I called and simply asked how much their oil change would cost, told them what type of oil I wanted and the make and model of my car. The guy rudely said hold on hold on I cant hear you, i have to transfer you to another phone. I said okay. he put me on hold... 5 minutes later, 7 minutes later, 10 minutes later, he still did not pick up the other end!!! HOW IN THE LIVING WORLD IS THAT EVEN POSSIBLE. I transfer calls all the time, and the phone rings immediately to the other phone line. SERIOUSLY. It's not that hard to do your JOB. YOU HAVE ONE, ONE JOB PEOPLE. You are the one's who chose it and chose to work here so you need to do your job politely and efficiently.

Carlos Cruz

Good, fast, complete auto care. May not be the cheapest, but it's fair, honest, fast and professional.

ray jahnsen

just called to get a price for brake service they just hung up on me

Joey Shannon

The manager on staff, Yawnny Reese, was super awesome and provided great, personable customer service. We felt like he was genuinely concerned about us and the safety of our car.

Kerchina Johnson

The guys at this store are awesome. I just bought my first car out of school and I don’t take it anywhere but here for my services. They are Super transparent about everything, which is great for me considering I know the basics for vehicle care. I recommend this store to anyone who asks for a good place to take their car.

F. Douglas Carr

I have had nothing but great experiences with this auto center for the past 5 years. They have serviced 3 vehicles, always done correctly the first time. I also use them for oil changes and rotate my tires at same time. They alert me to problems before they happen and don’t upsell me unnecessarily. They steal me toward sales on tires and loook for discounts coupons on services and always apply them. Best of all, they are open on weekends, which is crucial for me, as I work out of town.

Arnav Sharma

I bought in my Honda Accord for an alignment at this shop. Prior to this visit, the car was lowered couple inches with a new coil over kit and had an alignment kit installed to bring the lowered car back to OEM specs. I had purchased the lifetime alignment after Paul told me about it. I loved the final alignment that they achieved on my car. The car drives great! Maintains a straight line and got rid of the steering shake that I earlier experienced at 60+ mph. At first however, the alignment was not done right. I left the car for the full day with them but the camber readings on rear tires was way off after the alignment. I drove car to drive and it was horrible. I still felt the steering shake and the car drifted towards the left even after alignment. I called the shop and told them about this problem; and their initial response was that "this is the best alignment for a lowered car" After a call and another visit to the shop, Paul asked me leave the car with them and they would try to get the alignment to OEM specs or would refund my money. The second time they delivered a great alignment. I saw the specs and i was impressed. But the real fun was driving the car. The correct alignment made a day and night difference. I am thankful to the guys at this shop, but i thought overall they could have handled this situation better.

Kacey Arnold

Good service a little slow.

Jaffar Jd

These people tries their best to get as much money as they can giving me silly reccomandation ... they took like 3 hours and after that they said we cant work on your allignment

Selena Espinoza

Worst place I have ever taken my car too . I had given them a bad review before and got a call from the manager ( nice way to fake they cared ) be cause, of issues I've had with them in the past they told me I could be bring in any of my cars which in total if they would've kept my business I have a total of 4 cars for business ( their lost) my highlander had broke down so I decided to take it to them since they had attempted to fix our relationship well almost 2900$ later for 1 car and 2 trips to them all my lights turned on as soon as I hit 2 miles down the road again not counting the fact that my car was sitting in the lot for 3 days after they called and said car was fixed . I went to pick up my truck and the light were on I didn't notice until I was at the gas station down half a mile down the road. They tell me to bring it back it's not any where near closing time and they tell me they have to keep it but I see men sitting down not doing anything but talking so, ok I give them once again the benefit of the doubt , that because I had my 7 month old daughter in the car and she was cranky ! I come back car is still making the noise that I asked the front desk person if it had gone away which he said " well ma'am I'm guessing if we made it turn on any issue should be gone" I was also told the nail was in my back tire well they took it out but didn't patch . They told me we will leave your car inspection ready. "YEAH RIGHT " I wish i could give them no stars . WORST PLACE EVER .

Joanne Lamm

Friendly and honest staff members.

Maria Schultz

Great customer service and honest professionals.

Jr G

Get in, get out. Pretty easy.

Shaheed Ricks

I living in another state stop because I love the place.. The young man at the front desk was great from the start .. I called he was professional took my information and told me to come right in. I get there he's still very professional and polite I ask how long is the wait he told me give him one second I could see him open the window and talk to maybe a group of managers I'm guessing but I'm sure one is because I asked but he asked how long would it take in one of the managers give a very rude look over his shoulder snotty attitude and said a couple hours it was completely rude and I left on the spot horrible....

Fahad Shahid

I came here two times and No one was on the counter I wait 15 minutes and then went home.. It happens 2 times Really poor customer service.

Ddoc

I took my car in to have a tire leak fixed. They charged me for a repair which slowed down the leak but didn't stop it. Took my car elsewhere and learned that Firestone failed to find a nail that was imbedded in the tire. Inspiring.

Ashley Edge

Knowledgable, helpful staff with efficient service! They knew what would need to happen to replace my headlights just by hearing the model of my car - unlike other shops that I called that asked lots of questions and then didn't have the bulbs in stock.

Mrinmoy Das

Takes long times. Though their work is good.

Maviane Ribeiro

Amazing customer service!

William Marsh

Booooo! Poor middle manager.

Cierra White

This place is the epitome of terrible service. I dropped my car off at 11 to have a suspension check. They added unnecessary stuff to my bill such as tire rotation, and tire pressure check, things I don’t need. They have yet to even touch my car and it’s 1. Meanwhile all the employees are standing around and talking while they could be working instead of charging me labor that they are not doing. Do not waste you time or money here!

Charles Carey

Good work

Nicholas Capito

I won't go back there. Took my tire and that had a really slow leak. They plugged it and when I went to leave my low pressure warning light was on again. I went back inside to inform them and they said "oh I guess is not holding air." You would think part of the process would be making sure retire was holding air. They didn't even go check it they just said I need a new tire. I'm taking my business elsewhere and I recommend you do the same.

Amanda June Hagarty

If you are in a hurry to have your car serviced this is a decent place. However they do tend to charge a premium. And watch the bill. They put in a new radiator for us and charged us a seperate fee for a new radiator cap. But the thing is we had just bought a new radiator cap the day before, thinking that was out problem. And they were charging us twice what we paid for the cap. They did take the charge off when we pointed it out.

Tesha D

The staff was very informative and polite and would recommend anyone to come visit this shop.

Bekah Hill

I really like the customer service staff at this location. Firestone runs some good deals, so check for coupons. They do everything except transmissions on vehicles over 100,000 miles. I like that my records are available at any Firestone in the country in case I have service out of town. They are not necessarily the cheapest shop, and as with any shop, I take their recommendations with a grain of salt and decide what I think is really necessary. They will take you to the lift and explain what they see if you ask.

Nader Abed

Needed a wheel alignment and Firestone is always availble for me even when they're fully booked. They were booked today but they welcomed me to bring my car anyway and they took care of it between appointments. That was fine with me since every other nearby place was booked for the next two days. Great service as well and Wi-Fi availble while you wait.

Kirk Brohman

Personable sales and service reps gave me reliable and realistic options for a set of new tires and ongoing service. I especially like the lifetime alignment for a one-time fee when I purchased new tires.

Maria Griggs

Fast, efficient, courteous. Good prices for oil change and new tires.

Anita

We bought a new set of tires and they gave us a free oil change just because it took them a little longer. Good service!

Chris G

If they're in a good mood you might get service. Take your chances.

Teasa B

They failed to contact me about needing to reschedule an appointment because they were unable to get a part. I had to reschedule 3 days later. It felt very unorganized and I was frustrated. In the end they did okay work on my car but it wasn't a good experience.

Ugaas Mohamed

Goog

Diana Barker

Every time I go into Firestone, the whole staff is extremely helpful and efficient. Robert has especially helped me out by getting me the best deals possible.

Mike Kamins

I took my van in to this location for an alignment which they told me they could not due do to bad parts so I replaced the parts. After returning they not only again said they could not align it but adjusted it to the point that it drove terribly and destroyed my tires. I took my van to Goodyear and to no surprise the van was aligned. Obviously the techs at Firestone are either thieves or idiots either way I will never use them again.

Tammy Gillaspie

Fixed my car in a snap

Sam Rind

Had a terrible time at this place. The manager guy lied to our face. We pulled in to get a change of tire, they said it is going to take hour and half so go get lunch or something and your car will be ready when you come back. We came back two hours later and they were JUST starting to pull our car on the lift. When we asked why did they give us incorrect time, the manager rudely asked us to take our car out of the shop and go get work done somewhere else. He didn’t care about good customer service at all. Long story short, If this was last car workshop on the earth I would still not go there.

Hesam Shabaniverki

The store staff were nice but the finance department has some issues with me at least. Without any issue in my credit report and a good credit score, they rejected my application...

Fernando Aliano

(Translated by Google) Change our four tires for half of what the agency wanted better quality and because it took longer than they said we got a free oil change

Melissa Mommers

The audacity of these mounterbanks is baffling. My mother took her vehicle there because of a coolent leak. Charged her $1,400 for what they said she needed a new radiator. I believe they were being fallacious, in an attempts to up charge my mother. After retrieving the vehicle, we only made it a few miles until the engine over heated and broke down. We called back and they were gracious enough to call a tow truck. However it was near closing time and a accident on the highway, we had to firmly verbalized that they be their for pick up (or our vehicle would end up in the tow lot with us uncertain if Firestone would deal with it). Getting there the assist manager was impatient, provided little resolution and a lack of empathy. My mother paid a lot for the business and required a correction of their mistake, then they treat her like a burden? The assistant manager said they would have it fixed the next day... They never called, again treating her like a burden. Could we imgaine it was a simple mistake? Yes, but they provided further evidence of their prideful stance as sophist. They took days to repair my mother's car and told my mom that she broke the hood of the car. We drove the car a few miles before it over heated. It OVER HEATED, of course we are not going to open the hood, especially since you were going tow to the vehicle. Then they we're impudent enough to said the tow truck driver did it. They hired the tow truck driver. Much evidence was provided about the business with regards to their customer service, ethics, and work. I leave it the reader to contemplate if this place is worth investing.

Lee Jones

Who knew that I was putting myself in danger! Went here for a checkup after a long road trip. First of all, a routine checkup should not take 6 hours with an appointment. When trying to call for a status update I would be placed on hold for almost 20 minutes each time. I was quoted for almost $3000 worth of repairs. Only some of which I had noticed symptoms of. None of this is the worst of it though. The technician forgot to replace the air filter cover! My fiancé and could have been seriously injured in a wreck because of their forgetfulness! My car stalled in an intersection because of the lack of a cover on my air filter. We were fortunate I could restart the car quickly enough and that all the other cars on the road were able to see us and stop. I'm never going back to this Firestone and I wouldn't recommend anyone else to, for your own safety and the safety of your loved ones.

Athius Maximus Humanitarius

Thank you firestone for all you've done

Scot Burckhardt

I bought a used car. About 2 weeks ago, I came outside to a flat tire. I have been having problems with the tires, but such is life. So, I call at about 5 mins to closing time and ask if they have the tires I need and an appointment. I explain I am a store owner of a new store about 45 mins away from my home. While I can drive home on the doughnut, I can't be driving back and forth. They tell me that they do have the tires that fit my car, but no appointment the next day. I thank him, explain that I have to have this done, and setting an appointment in a few days will be an issue. He pauses, and asks if I can be there the next morning, right at opening. He can squeeze me in. I show up, he does. I am in and out in about an hour with new tires. Fast Forward about a week. I start to have some issues with one of my new tires with a slow leak. I bring it in (again, right as they open). He apologizes for my issues, and promptly gets the car in. Sure enough, the valve stem was corroded. He showed me the part. (I had a similar issue with the other side right after I bought the car, so I could see what I was looking at.) He found a replacement, and got me on my way in about 1/2 hour. I see some pretty bad reviews. I am only one guy, but I can say I will be going back. Dan took great care of me. He was on top of things and a nice guy to boot. Thanks!

Michael Schmidtke

Been here twice in the last week and have learned one thing: If they give you a time estimate, multiply it by at least 3. Doesn't matter if your drop off or are waiting in store. Doesn't matter if you have an appointment. They will stall you by saying your car is next up or it's raised up now so should be done "soon." Soon today means 4 hours and counting. Similar situation last week. Won't be returning here. The additional issues that continually are found on later checks and the lack of consideration for the time of customers make me willing to drive an extra 10-15 minutes to avoid this Firestone location.

Tyrone Proctor

Fast service

Mark Enders

Brakes done. Didn't take longer than expected.

Joe Rykowski

Solid honest service. Been taking our vehicles here for more than a decade.

Raul Bonilla

Maybe it was a bad day today. I normally take my vehicle here and everything goes well. Last few times though there have been issues. Had an appointment today at 8am to do an oil change. Their hours state they open up at 7am. I got there at 750am and left at 820am without speaking to a single service tech because they were closed. No sign as to why and no email/phone call to let me know they were going to be closed. What's the point in making an appointment if no one will be there. Wasted fuel and time off of work.

goldie

This is where I go to oil change.

Paul Newell

I was very upset that I'd taken my 2004 Honda Civic in for an issue in which my car would jolt and buck when I had it over 55 mph. The attendant there was told what the issue was but did not properly notate the issue and I ended up leaving the garage $440 dollars later with the very problem that brought me there in the first place. Fortunately, Jimmy took care of me, admitted the mistake by his company (even though another mechanic made the initial repairs) and did another $300 worth of work for free. I really appreciate this as Firestone would have likely lost 18 years of faithful patronage by me had Jimmy not been so forthright and professional. He told me repeatedly he was not a people person. Perhaps, but the turned a $440 mistake into great free word-of-mouth advertising and my commitment to stay with this brand.

A Rod86

So I bought 4 tires about 2 mo ago I recently ran over a nail and needed only 1 tire changed the representative that worked there Dan refused to work on my car unless I bought 2 back tires because they were "bald" FORCING me to buy 2 tires that were not needed. I would've just gone to a different tire shop but it would've cost me more money for the tow. I will NEVER come back here again. This isn't the 1st bad experience that I've had here last year when I went in for a tire change they caught my starter on fire in my Lexus and didn't even fix my tire. Buyer beware save yourself the trouble just go somewhere else if I can save 1 person from going through the headache I've gone through this review will be worth it. If I could give 0 stars that's what they really deserve.

Adam Taylor

They do what they say, and are knowledgeable.

Carl Weaver

I called in advance to ask if they would be able to do an alignment on my truck. I was assured that it would fit in the garage so I made an appointment. I show up to my appointment, hand them my keys, and five minutes lady the mechanic says, "Your truck won't fit in our garage and we can't work on it. We tried pushing it in to make it fit and it wouldn't." I knew this was a blatant lie because I was sitting in the waiting area watching my truck. The mechanic walked out to it, opened the door, checked the VIN on the door frame, then came in to tell me. It appeared as if they just didn't want to deal with my truck today. I will not be returning to this Firestone again. The only good thing that happened was that I was given the information for a shop that would do an alignment for my truck (at a lower cost as well).

Joseph Tucci

This is my go to spot for basic car repairs. Tires. Inspections.

Samantha Isaacs

I popped two tires while driving and my friend and I came here to fix it. I put the car on the curb and was afraid of other issues like CV joints, tie rods, serpentine belt etc. from the impact of the hit. Since I don't know an awful lot about cars I had to trust them to not do what happens 90% of the time when you go into the shop which is upsale problems. I am happy with my experience and that they were able to complete the job and make the car drivable in such a short amount of time.

Brian Lee

Lifetime Alignment does come with cost. The technician adjusted the tie rod end until it is damaged (common sense is to spray lubrication like WD40 before doing anything in the sub zero cold weather). Cost out of customer pocket: $460 for 1 tie rod end.

Joan Ivanjack

My daughter is delighted with the service!

Laura Perry

My car was overheating so I took it in and paid $83 for dx. Told the water pump was leaking, had to be replaced along with timing belt for $2143, but they'd been replaced a few weeks earlier (for $1200), there was no fluid on the ground anywhere I parked it, and the radiator was chock full when I checked it just before I took it in. Took it to a different shop that replaced the thermostat for $160, it's been fine ever since.

Tony Dillard

This place has bailed my family out on several occasions. They're very appreciated by us!

Simon Mwangi

Dan is a ripoff!!! Just don't go there period!

Mark Mccomas

Very good deals in their tires and even better deals on life time alignment.

The Villa

Fairly unprofessional service. Stick to Bellevue or Eastside. Or come here with low expectations and you won't be disappointed.

Ismael Salami

I am very unsatisfied with the customer service and the work done on my car.Last September I had a brake done on my car with warranty on it.I had the same problem like last time .I brought my car snd after inspection an emoloye called me and say I would need to pay$400 because something need to be replaced and the rotor and brakes would be covered by them.I said no I have the warranty and I should not be chraged for anything. The employee was arguing with me and said to "Shut up" and hang up on me.I called back he picked up the phone and he hangged up again.I thin that the shop does not deserve my money.The employee was unprofessional and disrespectful towards me.I think that he does not deserve to work there.

Sophie Chevallier

I called firestone at 11:30am. I needed a specific tired for my car and they said they would place the order now. I asked if it was guaranteed that I would get the tire by this afternoon and they could put it on. Victoria at firestone confirmed and said yes they get the orders in at 3/4 and can GUARANTEE that it will be here. I never received a call so I figured I would come in around 3:45. I was told that the tire never came in. And she said can you just come in tomorrow. I was about 45 min from my house and drove around for 4 hours waiting for this tire with my two year old. She said well I can just give you one of our tires for the same price. I expressed that I could have went anywhere four hours ago and gotten any random tire. She said I understand but basically it is what it is. I am SO DISSATISFIED with this experience and firestone. I will never return.

G.S. Caldwell

If you go here they will definitely try to scam you. Dont waste your time and money. Made the worst mistake of letting this place work on my vehicle.

Mike Anderson

I can't speak for how the other Firestone are. But I have been using this one since 2005. Dan the general manager sets a tone of honesty and professionalism. The work has always been prompt and accurate. The one time there was a mistake they quickly fixed it and made things right. Hard to find a place where you aren't ripped off on car repairs. This place however has been great to me. Only four stars because though they call themselves complete auto care they don't do the complete car. More complicated systems like some electrical and transmissions (beyond routine maintenance) must go to a separate shop. But they always hav recommendations.

Dane Daniels

The Best Service

David Garrett

The people here are nice and informative. However, I will only let them do minor repairs to my vehicles, such as oil changes and tire repairs. They seem to lack the ability to troubleshoot electrical problems and they have failed to get certain parts for repairs that were scheduled ahead of time. Their tires are affordable and have always been good in quality.

Mike Lennett

Good full synthetic oil change at a cost better than Jiffylube. They don't Carry the tires I like so can't comment on that.

kevin davis

I had a Very poor experience.. I would not reccomend this place at all. I waited for 15 - 20 min before anyone even came to the counter. As far as I am concerned that is unacceptable. NO CONCERN FOR SOMEONE'S TIME... I have never in my life seen that before. There were like 3 customers waiting behind me. Someone could take 15 seconds to at least address you. Then the lady told me $32 to have my tire possibly repaired for a slow leak when Discount tire and Good year would do it for Free to earn your business. I will never buy Tires from Firststone EVER. I would go any where else

Jannette Espinoza

Service is great

Barber Tone

Told me my vehicle would be ready in 2 hours so I waited for about 2 and a half hours just to see they had not even started doing anything on the vehicle yet. The place was very busy by this time but when I got there it was not. Don't waste your time like I did. Ended up leaving and not getting anything done.

Jubilee Slivkoff

Very professional

Helen Harper

Fast walk in service

Efrem Solomon

I made an appointment to have the motor in my power window replaced. They inspected the car and said that was the problem. When I dropped the car off at 9:30 am, I was told they will be done by 4 or 5 that same day. I thought that was odd since it is not a big job. I called them at 4:30 since I heard nothing and they told me the completion time would be 6. I asked what happened since I was told a different time. They said there were other cars dropped off from the night before. I asked if the car was currently being worked on and they said no. I asked for clarity if the car would be ready at 6 and they said yes. I showed up at 6:15 and they didn't even start yet. They said their completion time is now 7 and that was what they originally told me in the morning. They had me walk over and talk to the mechanic who told me they ordered the wrong part and he was waiting for that. Funny how no one mentioned that earlier. He said it would take him about 30 minutes to finish. I have waited the entire day to get my car back and they didn't even have the decency to let me know they needed more time. I do not ever want to come back to this place.

Joseph Gold

I called to see if they could install my battery i purchased and do a oil change with e the oil i have purchased and they said they will not do it, and its not enough and i need to go to a small mom and pops store to get some help! I did not care too much for the cost of the job to get done, I just wanted specific brand battery and oil in my car. I heard fire stone was a good company to go to but now i see not.

Freedom Is Life

I always go here to get the alignment and Tire rotation done on my truck. I'm very satisfied with the service I receive here. The mechanics are very knowledgeable.

jared smith

Just awful, no communication between the front desk and the mechanics. Went in for a simple tire swap and turned into a nightmare of guessing what's going and huge waste of everyones time. The mechanic didn't read the work-order and what not to do with the car. Does exactly what he wasn't suppose to and then tries to avoid any responsibility for his negligence.

Julie Hunt

Best customer service I’ve had from an auto repair place in a long time!

Manny Padda

I Usually go to Firestone for alignments on my lowered car and they always hook me up. Went there last week and found out they have a new manager that changed a lot of stuff. I bought the life time alignment a while back and last week he said there's additional fees ontop of the lifetime alignment to align my car. He's an ass and I will never go back. And will not recommend anyone to Firestone again especially people with lowered cars.

chris mac

Unimpressed. My vehicle needed an alignment. They took 3 hours longer than they estimated. Then they forgot to call me when my vehicle was ready. And I don't think they balance my tires right. they also have terrible phone manners and etiquette. I will not return. The Firestone in Herndon is way better.

Jared Ehmke

I had my tires from tire rack mounted on my Ram there. Although they were balanced when mounted, they bounce going down the road. I seriously doubt they balanced them at all. Now I keep calling there and if they answer they put me on hold and never return or just hang up before they even talk to me. "Hello can you hold please". Umm how about NO THANK YOU! Please balance my tires.

Dallin Wilson

Took our car in for routine oil change. They TURNED US AWAY and said the oil was full and looked fine. Took it in for a second opinion at an actual mechanic and he informed us the car had NO OIL in it, and that we were lucky to have an engine. I watched him pour 5 quarts of motor oil into my car 30 minutes after the MANAGER of Firestone assured us our car was good to go. Wow.

Awkward Spoon

Great place and friendly staff. I always come here for my car needs and they never disappoint.

Gary Carter

Excellent customer service

adam landgraf

Lincoln who assisted us there on 08/23/19 was great at customer service, knowledgeable about services and products, genuinely caring and overall appeared to help us out in my best interest. I would recommend their special location to feel taken care of and services performed in my best interest.l

Selena Curry

My car has went in for one problem and came out with 3 more problems.

pipo dashi

This place is always a mess!! I’ve been bringing my cars there for maintenance for the past two years, because I’m too lazy to go somewhere else. Had a terrible experience the last time I went, and that was the last straw!!! Brought my car in for a simple oil change, and of course, they had to mess that up. On top of that, the manager is there talking to me like he’s doing me a favor by fixing what THEY MESSED UP. ...Long story short, bring your car there if you want, but just don’t expect a decent service. Smh.

Efraim Ramirez

Dropped my car at a 11am appt for tires. They didn't get to it that day. Then came back next day after 5 pm and they still didn't put the tires on my car. Never called me.

T Russell

DO NOT RECOMMEND... I declined their services because they wanted way too much!! But, I asked them to keep the bulbs out that needed replacing. When I inspected my car (after I drove away), I realized my trunk wasn't closed. They did not screw bolts back in, fluid containers were loose and not put back, electrical parts were disconnected, they messed up the front trim of my headlights, there were screws missing under my hood, they broke a latch, PLUS, they took out the wrong bulbs!!!! They clearly did not know what they were doing. Horrible experience.

Shameless TheRed

Huge Thank You to Derek, Samuel, and the whole team at Springfield Mall Firestone. A flat tire tried to put a damper at the end of our Vacation, but thanks to the fast, curteous, and skilled service we recieved we were back on the road and headed home in no time flat. I rarely let other people work on my vehicle, but the knowledge and skill shown by the advisors as well as the technician put my mind at ease for the rest of our 300 mile drive. Thank you, thank you, thank you. If I ever have a need for anything in the area again I will absolutely be back.

zachary sanford

Great

Heaven-Leigh Masters

Good customer service, can't speak to their actual auto service.

Casey Parker

They tried charging me 30 bucks to plug a tire... Les Schwab did it for free. Firestone is a rip off.

Andrew Hawkins

Getting my tires changed and just overheard the front desk sales rep, Dan, tell two, older, mexican men that they cleaned the oil off of the oil leaks so the person who they were selling it to wouldn’t know of the multiple oil leaks. Helping others scam people? Nice...

Natalie Ledvina

I have always had the worst experience here, whether it be with my dad, my step dad or my self. Today was the absolute worst time I’ve ever been in here. My appointment was at 8am, my car didn’t get into the back until 9:45. I had told him I’d be waiting here and then explained I was running to the store and back. When I came back he still hadn’t taken the car back for all new tires and an oil change. I asked why and he explained because he thought I was wanting to leave completely. I wouldn’t have sat for an hour in the lobby if I was leaving completely. I then was told it was going to be an hour and a half it’s been almost two and a half hours. He was blatantly rude to every woman who walked in there or called him and was exceptionally nice to all the men. He was short and rude towards me. And he was gone for 35 minutes with no one up front. He took a ton of personal calls while customers were waiting. He kept telling customers he’d be right with them then was on his personal phone call for 25 minutes. Worst firestone ever.

Glenn Martin

There service is not very good.

Bill Todd

Girl at the front desk (with holes in her ears), told me they could not fix a flat on the low profile tires that I had. Her explanation was the tires had to much wear, checked the glove box and found tires had about 10K miles on them. Took it to Les Schwab, they had it fixed in 15 minutes. Would never go here, their first instinct is to sell you a new tire instead of fixing a flat.

jolynn wilson

Very friendly and very helpful. They even fixed a part on my car I didn't ask for and there was no charge. I don't know any other place that would do that.

Maria Acevedo

Great service and price!! These guys are amazing.

shaboz muhammad

Arrived to my 11 am pre scheduled, oil change appointment at the W11th location and was met with very short, unfriendly, and mater-of-fact customer service. When asked how long the oil change would take I received a ("why do they always ask/ as long as it takes" attitude) answer of."45-60 min". Agreeing to the time I left for a walk. About 20 minutes later my vehicle was still sitting in the same spot I had left it. While two people were standing next to each other talking, one lazily hanging on a computer with his hand on his chin, and another rolling a cart to the other far side of the garage. Nobody working on a single car (3 we're in the air/same vehicles as when I first arrived) Why they even set appointments up at this firestone makes no sense to me at this point. I then waited another 20 minutes before they brought my vehicle into the garage. It still took until 12:20pm for me to see the keys brought to their front desk. And another 5-10 minutes to be called up to pay them. Not to mention the multiple customers I saw coming up to the desk (with said lazy looking computer using employee at front desk) waiting patiently. To be asked if they needed any assistance or to have questions answered. Took 5-10 minutes for another associate to enter from the garage and ask if they needed assistance. Not sure what's the deal but the customer service here reeks of mal practice and bad training. If this is how Firestone works then most definitely will not be going back to one, anywhere if I can help it. Tho they did their job and because my vehicle make and model it was cheap with the online coupon. I still would recommend you not come here if you can help it. Discount tires will be more then happy to assist you with the same to BETTER quality tires. With a smile. And ANY WHERE ELSE will help you, whole heartedly better then here with other vehicle problems. Maybe Jackson's garage for a local shout out. Even Valvoline oil change is just as inexpensive if not cheaper at times. Plus waaaaaaaaaaaaay more committed to there costomers and their important time. (Stick to their declared timeline) But point being very offended and disappointed by my appointment to the firestone. Don't recommend it.

Michael Hottman

Great service and quick work. This is my goto place when I need something done on my car. They recommend services that will be needed so you can be prepared ahead of time.

Allison Potts

Dan was horrible. Never been treated so poorly.

Britney Tomlinson

Great customer service

Craig Zybura

not take your car there they will try to rip you off

Peggy Hawkins

I had an issue with the front end of my car making noises when I used the brakes and took it here to get it checked. They never did find anything wrong with the front end, I suspect it is an issue with the balljoints, tie rod, or shocks. Instead they said that my rear drum brakes needed to be completely replaced and that they were too worn down to machine. They also said that my brake fluid needing exchanged and it would be an extra $112.49 for that alone. The total estimate they gave me for the job was $321.66. This price seemed high so I shopped around and found that another garage would do the same work for $265. This alone was not a huge deal, but in the effort to save money I went to the other garage.They called me after looking at the car for a few minutes and said there was very little wear on the drums and that the brake shoes were still very new. (I recently inherited the car and did not know when the brakes were worked on last.) This other garage (Exhaust Specialties in Tualatin - nice folks!) did not charge me a cent!!! Firestone has done this sort of up-sell to me in the past, and so did Expert Tire before they were bought out by Firestone. They give good deals on the oil changes and maybe tires, but watch out for the up-sell! They will shake their head in all sincerity and tell you that "you oughta get this fixed in order to be safe..." DON'T FALL FOR THE SCAM

S H

The worst customer service I have ever seen. Very slow service. More than 3 hours for inspection. They don't know the value of time.

george hutchinson

Good service

Julie Smalley

Awesome guys are terrific and nolan is very knowledgeable and professional

Ryan Macaulay

Fair prices and great service

Terri Rademacher

Great tires, service and people working there.

Jean Leffingwell

Great service

Natasha Osborn

Only if i could give a zero for customer service. Brought my car in for an oil change. Came back to a broken headlamp. The store manager wanted to charge full price for the oil change, not wanting to negotiate a deal. Then processed to tell us that he would install the headlamp for free. Regardless of the situation, customer service was terrible.

George Weivoda

Very amicable and capable staff. It's reassuring to see the same person leading the team for so many years. Dan always has a great attitude.

George Brown

Excellent service and competitive prices.

Troy McAdams

It took 2 hours to plug my sons tire. But because it took so long. They didn't charge him for the service.

Bio Reign

Came here to see about getting a tire patched waited over 2 hours and after that they told me they couldn't patch the tire because the nail was in the sidewall that's a lie the nail was in the middle of the trades not only did they waste 2 hours of my time they were really rude about it

Lee Burnette

Well...I spent $800 on a car repair and it was back in the shop within a day. The sad part was it took a week to fix it for a day. Would not EVER go back to any of the Richmond area Firestone locations. Almost every repair in the last year had to be taken back within a day to a week. Most people need a shop they can depend on and Firestone is not it.

Jason Gillis

April 2017: Had two tires replaced. Dropped off the car before noon. They said no problem it would be done in the afternoon. They called me 1 minute before closing saying that the car was done and they are now closed. I had to uber there the next morning to get the car. Fast forward to Nov 2017. Sadly one of the tires had a leak. I took the tire off and found the leak to be on the bead (where the rim meets the tire). I had road hazard, so I had to bring the tire over for a free repair. Dropped just the wheel off before 11am. Called at 3:30pm. The person on the phone was confused and obviously did not know I dropped the tire off. After my April experience I drove over at 4:30pm. They still did not look at the tire. Then they said the tire had a gash in it (it did not). They showed me the tire and "forgot" it was the other tire that was dropped off that day. The tire still had the soap on it and was still leaking. They applied an excessive amount of bead sealant on the tire and gave it to me at 5:15pm. What a joke. I diagnosed the issue and they did not do anything all day and kept forgetting about my tire even after a follow up call by me.

Bree Blackhawk

Amazing experience.

Cody James

They lied to me and sold me a lifetime alignment package promising they will adjust my coil overs height if needed in 6 months, then when 4-6 months came up I asked if they would raise it up an inch, they said they don't touch aftermarket parts... Even though they promised it. After my car was serviced here it didn't 'feel right' something was wrong, I found out my air filter was installed incorrectly.. it doesn't get easier than an air filter.. The desk person was very aggressive and condescending when I asked if they could have forgot to tighten the air filter. Was a lifetime customer. I'll never touch a Firestone again.

masoud jaldi

It was very professional great service.

David Cecil

These guys work fast and get good deals on service and tires you won't regret going here

Joseph Bay-Schmith

Called before I visited, Dan, was so rude over the phone I decided that maybe a face to face encounter would be different so I drove down. I had questions about my 70,000 mile warranty on my tires I paid a lot of money for. Dan wouldn’t even get out of his chair to visually inspect my tires on the vehicle parked 30 feet away. Then his buddy walked in the door and they decided to tag team me with shenanigans about how tires don’t come with warranties. They continued to tell me “you need to bring the car in so we can look at it.” I was like “it’s right there!” This was all going down about 1 hour and 40 minutes before closing time. All the lift bays were empty, there was not a soul in the store except for Dan. I have never been treated with such disrespect. I’m regretting purchasing any goods/services from this establishment. If I owned this business I’d fire the guy. So I promptly drove home and got on Firestone’s website and found the warranty information I needed, I will likely drive my unsafe vehicle to Marysville to see if the customer service there is better. I hear through other reviews people have had better luck down there. I’ve also read a lot about dan in these reviews...

B B

Friendly and timely staff. Highly satisfied!

Tamela Dickerson

My car broke down 50 miles from home. (I had appointment at Kaiser) They fixed my car by next morning. So far it still runs great!

Nitin B

Oil change service was as promised. Free basic diagnosis. Appointment highly recommended.

Britt Bay

Went to Firestone on 11th for the first time last Saturday for an alignment and stud replacements. Went in late in the afternoon and they were awesome and squeezed me in. They also had very good prices and rates. I had heard good things, but I was still impressed. Will definitely go back for future auto needs.

John Coleman

Always helpful and make sure you get the best price and work.

Lorna Pinckney

This has to be the best Firestone location I have ever visited! The managers and staff go above and beyond to make sure that your experience is great. In a day in age when many car service providers are dishonest, it feels great to walk into a shop where they really just want to help you! Shouts to Chris, Dave and Sam.. you guys are the best!

Lillian. F. Woodard

It was the best experience i ever had at any dealership everyone was very nice and helpful I will be doing business with them from now on ty Mrs Woodard

Jason Poston

Very knowledgeable staff

Karen Jackson

The Springfield Firestone Car Repair service is a wonderful place to take your vehicle when trouble occurs. The staff are all respectful, friendly and patient. I would especially like to highlight scooper and Justin, who listen carefully and with a sense of humor as well as consideration. The mechanics take good care of our vehicles and keep us running. They are honest; and trust supports a strong working relationship. We appreciate Firestone, and have been customers for years.

Kim Casey

Breaking parts for more business. Yep! Here's a photo of the hole they punctured in my daughter's brake line so they could charge an additional $350 after charging $550 for replacing a serpentine belt and tensioner arm. Wish I could choose a negative star. We purchased tire trucks from the Fort Leavenworth location and have lifetime service. Having a bit of engine service seemed convenient, but every time we have not been happy with the quality. Can't get much worse than mechanics actually breaking parts.

Randall Mcpherson

Squeeze you in when they can

Tim Knight

In and out, even without an appointment. Great prices! Got and alignment and an oil change.

Tiffany Spring

Newest Review: Back to 5 stars... I had the one incident I wrote about below. Today I came in just for an oil change. I had an appointment today, and with one person calling in sick today they told me about the wait and the situation. I'm fine with waiting, it's just the way it is with oil changes sometimes. They said they would get me in as soon as possible. However, after being treated very friendly it reminded me of all the other times I came in and felt treated very well, down to earth and not shady at all. When I went to look up the store hours on Google Maps and saw the reviews were so low, I thought I should go and leave a positive review as many times people don't ever say anything unless it's a complaint. I found my old review, didn't remember doing it... It just takes that one time to throw things off with a review. I notice a response to one of the negative reviews from an owner he said he would check into it and thought that was awesome! I'm leaving this updated review because like I said, people tend to not say anything when the service is above expectations or as expected, but when it's off, as it can be every now and again as we're only human, one employee can ruin the reputation for the whole store even if the employee is no longer there. Previous Review: I have been happy every time (many times 4-5 star rating) I have been to this location. Okay, just changed my status from 5 stars to 3. I was on hold with them, not for too long, he picked up the phone and said how are you doing can I help you I'm not taking any more appointments today. I asked not even for a dead battery. He said no! 3 hours before they close and they can't do a stupid battery check and change. My opinion is he could have said that in the first place instead of putting me on hold for 4 minutes. And he sounded a bit rude. I'm going to Les Schwab. He was nice! And they only have two more hours to close and said they can test the battery and change it out and everything.

Craig Mattice

Thank you for asking. 1) Arriving at 0655 hrs per recommendation during a pre-visit phone call due to the many service items to be addressed. AND, I would be required to stay and wait for the duration by necessity and choice, no other means to drop off. 2) Met with a warm, "I already know you and I'm here to solve any problems," attitude. A key asset in that I was honestly listened to with each item of concern well addressed. 3) Continuous updates on vehicle status, discoveries both expected and unexpected, options presented, evaluations discussed, choices made, correct action taken. As it should be versus the usual, "YOU HAVE TO replace and a list of items," no explanation or reason why, just do it attitude. My main reason for using Firestone exclusively since 1979. 4) Change over of Service Writer, very smooth, full exchange of situation, status, progress and realistic ETD the vehicle shall be ready. Overall atmosphere of the operation very stress free, service mentality (an attribute in humans which can not be taught but is innate, associates must have it to work successfully. Again, this cannot be taught.) 5) Considering the volume of service items initially, plus discovered during inspections; all work successfully completed and I left the store at 1120 hrs. 6) What was my bill? Glad you asked! Initially, just shy of $500; however, after a good discussion with my Service Writer, Victoria, I took unusual financial positive action, reversed the charges on my charge card, Victoria assisted me in immediately obtaining a new Firestone charge account card, including generous credit line. 7) At the conclusion of business with Victoria, my total bill was reduced immediately by the simple action of being offered an alternative option for payment under highly acceptable terms. I think this was a WIN-WIN-WIN-WIN situation. Not sure as I lost count of the WINs. :<) Was this an experience which exceeded my expectations? Absolutely NOT! Reviewing this entire experience, I would comfortably share with any and everyone how exceptionally "OUTSTANDING" every aspect of service was so well presented, explained, confirmed, addressed successfully and very well. Having just moved to this area from the other side of town, I can confidently say I have found a new "Home" Firestone service center for my 16 year old Toyota Camry XLE with approximately 66,000 original miles. At this rate I firmly believe I shall reach the gold standard of 100,000 miles with my continued preventive maintenance and coupons. GREAT JOB EVERYONE INVOLVED!!

Mandi Bussell

They were the only place open on Sunday and promptly repaired our tires so we could drive home without missing a day of work. Thank you!

marra muter

Terrible experience here. They seem to do everything they can to get out of doing any work. Their technicians and staff are condescending and dishonest. It's too bad because it's the closest tire shop, but I would drive across town to go anywhere else. I suggest you take your car somewhere else unless you're looking for a bad experience.

Michael Levine

Dan the manager and his thorough, well-trained crew are always there for you, giving you their expertise on tires; this is the best tire store in our Beaverton area with crew boss Ismael and his competent team checking our tire pressures each month. Theirs is service you can rely on. Dr. Michael Levine (Ph.D. in History)

Pablo Picaso

Great people and service have been bringing my vehicle here for years!

Jairo Gallego

DO NOT COME HERE!!!!!!! My experience with this company was very TERRIBLE!! I took my car to get the water pump replaced and they recommended that I also had to change the timing belt. I was charged $1,400. When I got my car back, the motor was leaking oil. They didn’t take any responsibility for that. Which in the first place was perfectly fine before I took it to them. We followed up with an investigation and they refused to cooperate. The car was in my parking lot for 15 days, I couldn’t move my car at all because all the oil from the motor had been drained completely. They denied any responsibility. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!!!! This is now in the hands of our attorneys!!

N Crease

Rip-Off! Just picked up my my truck in for an oil change. Was told my brake lights didn’t work and bulb change didn’t fix it so a $100 diagnostic was needed. I said, “No thanks,” inspect it myself after paying for the oil change. I asked a tow truck driver in the Firestone parking lot if they worked and he said yes they worked. I took a video 10 minutes later to prove they work. Never experience such a rip off attempt, and false check-up over the phone after a scheduled drop-off. Do not recommend this garage!

Juli Martin

I skidded into this Firestone at 4:45 PM on a Sunday night with a flat tire. I live in Portland, Oregon. Not only did the amazing crew ALL stay an hour after they closed to get me back on the road, they were friendly, kind, welcoming, gave me chips and soda AND a good deal on the repair. I would have paid a small fortune to get home that night, but they were more than fair. I LOVE these people. If I lived anywhere near Belligham, they would have all my auto repair and tire business. Thanks for bringing service and humanity back to the auto repair business. Did I mention I love you all?

Roland Kulig

Very good service and what they couldn't do that day they wrote me up an order for the parts I needed to give to my mechanic.

J.R.

I went here to have a nail removed from my tire (I could see it). After I waited patiently for about 10 minutes, someone who couldn't stop clicking his ink pen over and over and over again came outside to look at the tire. He said yeah we can fix that but it going to be about a 2 to 3 hour wait. I didn't say another word as I jumped in my car and went down the street to a REAL tire shop.

Fred Keast

We have taken both our cars here for alignments and have for as long as I remember. All experience has been positive -- they're timely for appointments, document their work fully and work efficiently. We tend to keep our cars for a long time and so purchase lifetime alignment warranties whenever we buy a car, and think they are one of the best automotive bargains around.

Richard Syracuse

Got my tires aligned and rotated very quickly! Nice people too.

Jerome Jainga

Poor service and had to have job redone 4 times made us feel like liars and idiots

Desirre J

They are extremely helpful and very respectful their service is amazing in and out

David Cantrell

Hidden charges. Invoice was adjusted while I was waiting for my car to be fixed. My new tire was much more expensive than competitors.

Manuel Cortez

Negative 5 stars if possible. This place has got to be the biggest joke in the state of Washington the staff is very limited in knowledge about what's going on in their shop. They don't know how to make appointments and stay true to them let alone work on a vehicle. The stupidity amazes me if you value your time and vehicle I'd recommend you look for another repair facility one that has the capability of using something called communication. Fire Stone you just lost a customer and any possible friend or family your staff is very unprofessional and simply does not care about the customers time or concerns.

Chuck Gallagher

There are not many places I would recommend for car maintenance, but this one is among the best. Paul took care of an issue caused by a faulty inspection and you can be guranteed if Paul is taking care of you, it's good honest work and done correctly.

A Luke

After several visits I come to find out these guys are scammers. You don't charge outrageous prices for parts you can get locally a fraction of the price. They charge me for stuff they broke on my vehicle and didn't fix my issue but covered it up. They caused a issue with my vehicle that I did not come with and told me, "sorry our master tech can't even figure it out" and they caused the issue. Oh, and kept my car over night.....I had to call them because I was not important. I say all that to say Firestone on Rainier will over charge you for parts you don't need and "half do" the job. The only positive....stick to tires and changing flats.

Valentine Power

I came here to have a tire repaired from a bolt I drove over in the road. The staff here was very thorough and helpful. The manager verified my road hazard coverage and let me know that the non-locking lug bolts were not in stock, and it would be faster for me to chase then down myself than to wait for their parts delivery. By the time I got back from the dealership down the road, they had the flat tire repaired and were ready to finish the job. I'm happy that they were able to squeeze my repair into their work queue on a busy Saturday afternoon.

Aaron Alexander

My car finally idles smoothly again. Issue is resolved.

Mary Pyles

I want to give a great big thank you to the service of Mr Taylor. I had a flat tire when I came out of the mall, I didn't have an appointment but he took my car in with a smile. I was with my daughter and we were hungry so he told us that we could walk to a nearby restaurant and not worry about my car at all. He would take care of it. It was such a relief. We had dinner, came back to my tire being repaired so that we could drive home, which is an hour away. He saved me from having to have my car towed , getting a rental car, and hours of frustration. I am very thankful. Thanks again!!

Laura Henry

I was very disappointed with the service at this location. I went in there to buy a set of new tires. I had no appointment because it was an emergency. They told me it would take about 2 hours so I went home. I came back after 4 hours and they still were not done putting my new tires on. Don't tell me 2 hours and take 4 and a half hours! When I asked them about it, they didn't even apologize. There is definitely a reason why I normally go to Leswab

megan bell

DO NOT TRUST THEM Bottom line is they have absolutely no clue what they are doing. I have been to firestone locations around the country and this location has made me look elsewhere for my auto repair. My girlfriend and I are moving across the country and asked them to do several repairs on her vehicle totaling to about $700. This included replacing a radiator that was overheating after running a diagnostic on the car. They said we were good to go for a 3500 mile trip. Fast forward 2 days into our trip and we are stuck on the side of the road in Las Vegas rush hour traffic. After managing to get to a nearby auto repair shop we learn that they did not replace the lower radiator hoses, they did not replace the radiator cap, and that the thermostat was faulty. All of this on a repair made less than a month ago by this location. And this happening to a car that was given the thumbs up by this location to travel across the country which was explicitly explained to them. Sound like a place you want to trust? I hope not.

Evon Hardy

I have tried several Firestones in VA but was not satisfied until I tried this Firestone. Excellent Customer Service every time. Always willing to help you!!! Thanks DAVID and CHRIS!!!!!. I will continue to come to this location for all my car services and refer my family and friends!!!

DHANESH KM

They never value the appointments. I took an appointment at 8:00 in the morning. But, when I showed up they told they do it on a first come first serve basis and told me to wait for two hours. They advertise on time appointment on website and when asked about it, they say they are not responsible for what's written on website. Awful and rude behaviour.

Christopher Stephans

Good place for tires and other auto services.

Sai Chow

Had 4 tires replaced with them. Everything was fine until they pulled my car out and the little mexican dude went the other way and i could hear him floor my car down the road before heading back to the shop. If you have a nice car do not go here because that little mexican guy will abuse the car you worked so hard to get just to satisfy himself for a moment knowing that he will never own that car but he can abuse yours for free.

Dave Hibner

They always do a great job. I get my tires, oil changes, rotations, and alignments here. I've also had brakes replaced and bearings replaced and today they fixed a very annoying squeak by adjusting and lubricating my emergency brake. That was after a local mechanic told me it was because my brakes needed to warm up in the cold. (Yes, weird explanation) I'll continue to take my truck to Firestone.

Ana Taymani

The service is great

Heather Tieken

Very nice ppl, especially the front desk attendant. I was given a discount without inquiring about one. Very happy with the service at this Firestone.

Raven Leduc

Took an hour for them to tell me they wouldn't give me an alignment cause a lose ball joint. Then wanted $300+ to fix it....

Janel Ankney

Thank you Brian for going above and beyond with our alignment! And for Keeping us informed every step of the way. I appreciate It so much!

Christi Carey

Right on schedule and treated me above and beyond

D B

Worst Firestone I have ever been to. I would advise against bringing your vehicles here if you want actual work your paying for to be done.

Jonathon Nicholson

I've been going here for a year and I can't give them enough praises. Even if I moved an hour away, I'd want to commute to make sure that I'm receiving quality service. Dan, Pat, John, Herman, and all of the other guys and gals have always provided amazing service. They always try to work with my schedule and they've even helped out with an emergency flat tire.

Amy Kay

Great service but super pricey

David Ross

Great deals on tires.

Craig Goheen

More responsive than my car dealership. They saw me on short notice, gave me a solid estimate on $$ and time, went out of their way to accommodate my schedule. They completed the job ahead of time and were less expensive than the dealer. I'm very pleased.

Felix Alrick

Edit:

Darren Hardwell

The worst experience I've ever had. My truck was there for 4 hours for one simple flat

athen plays

Very ,zVery friendly....Love their spirit.

Scott Dondlinger

Waited 3 hours for them to change one tire after they said it would take no more than 30 minutes. Made it very clear I needed it done within an hour or I would just go somewhere else. Then they lied about the old tire not being repairable just to sell a new one.

Mark J. Forton, RRT

Great service! Thank you

Carrie Nilles

Excellent service

Chris

They stay busy.

JD !!

Great Shop with good employees.

Karin KvK

Good service

Alexis Wolff

Scheduled a head time for a tire installtion and took over two hours and messed up all my appointments for the day . Hire more folks or communicate with your customer about the length of of the install.

Mr Spurlock

Ok

Thang Truong

I dropped off my car today at 3:00 pm as scheduled. At 5:50 pm my car was still not inside the shop. The shop closed at 6 :00 pm. I had to leave my car overnight there and cancel some plans for weekend.

Bruce Lowe

The front desk staff is always friendly and informative. And the techs in the back always do a phenomenal job.

Jim Simental

Good place to take your car to be severiced

Jenny Waddle

Needed a flat repaired, i dropped off at 11am, told it would be ready in 1.5 hrs. After 4hrs, called to see if ready, told yes they were finishing up. Arrived 20 mins later, told it was almost ready. 15 mins later, went inside and told it would be another 15 mins. Ended up leaving, came back and was ignored by front desk staff. When asked if ready, was told yes and she expected me to carry it out by myself. Rude staff and unreliable.

Mike M

Great service. Friendly staff.

Martha Benedict

I would not go back. To be fair, my tire, that was under warrantee, had a problem that was difficult to diagnose. However the service I received at the counter was condescending and unhelpful. Because I did not get the help I needed, I went to the tire center at Costco and they were able to find the problem, refused to charge me, and I drove off to another Firestone dealer in Maryville to have the problem resolved. A long drive but well worth the absence of attitude that exists at the Firestone in Bellingham.

Richard Mondor

Definitely better than the VRC location. I generally use them for any suspension/alignment/tire replacement work I have done last few years.

Ms C. L. R.

Super honest and high integrity. My entire family uses them. Great communication about repair time and pick up.

Keenan Kriegel

Quick, thorough, and they were great at helping me prioritize repairs.

J Smith

Replaced my rear pads and both rotors faster than i expected so i was able to get back to doing nothing lol.Will be a repeat customer.

David Ortega

Expect long wait time

Jana c

Don't do what you ask for or pay for

Chasity Bailey

Overpriced and slow

Dave Melbourn

Great service. Came in with a flat on vacation on a rental car and was taken care of quickly.

matt trugman

Location & people

Sameer Oza

Got me in as a walk in quickly on a Sunday morning. Checked tire for flat, no flat, no charge!

D F

Atitude needs work at the desk. We are not all truck drivers. Be nice. Your crew that works on the cars are nicer and friendlier.

RAGHIB AL Amiry

Very bad experience with the store in Rainier ave in renton definitely not coming back I went on Tuesday to get alignment done for my truck they came outside and checked the car and scheduled me for Sunday 12:00 PM I showed up early (11:15 am) and was patiently waiting until 1:15 PM when the technician came to take my truck in , my truck has auto folding mirrors and the tech pulled the mirror manually in such aggressive way (dude come on seriously that's how you treat your customers cars) then I immediately ran to him and explained it was simply just pressing one button to get the mirrors open , then it took him about another 15 minutes to find out that my truck is slightly longer than his alignment machine and told me that he can not do it , then we back to the person who was in charge and just told me the same thing and never apologized for wasting my time or anything, worst customer service ever

Ike Henderson

Great team!!!!!!

Mohammed Hossain

Firestone on line 2 tire tax and everything $ 274 .53 when they finish the job they end up with $ 323 .80 that is big difference.

torr v lewis

free flat tire exam, free spare tire swap.

Claire Schmidt

Cheap and fast. Too clean. I don't fully trust any car shop that's too clean.

Salih Zain

Completed my car in 30 minutes.

Liz Podowski

I frequently had my truck serviced at Firestone on W. 11th during the 3 years I lived in Eugene. The Firestone staff was always prompt, professional, and reliable. Recently, I had my belts and hoses replaced before a cross-country trip. When my A/C belt popped off a week later, Marty immediately agreed to reimburse the cost and labor for a new A/C belt. Within a week, I received a refund check in the mail! Thank you for the consistently great service!

Dawn Anthony

Excellent, professional, affordable service. I will he sending my family and friends here

Sukhwant Singh

Okay.

Omar A

After one weak of oil change, I checked my oil it was almost empty.

Michele Clarke

Always great service at this location!!

Joey Kinard

Went for an alignment, they could not do it due to the fact my ball joints were bad along with my hub bearings were shot on both sides, didn't charge me anything for it, so now I have a little work to do, was very pleased. I'll definitely take it back once I complete the work that needs to be done.

Sydney Coelho

I appreciated that they squeezed me in to get my tires changed that morning since when I booked my appointment after hours they actually already had one at that time. This was especially nice considering my car is an AWD which means I had to replace all four tires. I also appreciate the time the guy behind the counter (Jason I think) put in to help me choose the right budget-friendly tire for my vehicle and explaining the perks of my purchase at checkout (most owners of my car buy the tire I got and they not only prorate if I have an issue again and have to replace the tires, but they will rotate tires every 3k miles for free for life of the tire). My only real issue, and it was minor but upsetting none the less, was that I have a brand new (used, but a one owner, accident free, and well kept) car and the gas lever was broken when I got inside. I don't know why they would even have needed to mess with that for an alignment and tire change, and while I was able to fix it, it was still upsetting. Otherwise, it was a good experience and I do recommend it.

Steve Tolleson

I have utilized the shop on 11th for over and year and they are great! They are courteous on the phone, they always diagnose and discuss problems with me and they have done excellent work on 3 different cars. I am in outside sales so I see them monthly due to the miles I drive. Kaleb, Steve and Kat are great!

LaVonne & Pete Nelson

This location is terrible. They do not want your business. They are habitually under staffed (or so they say), and never seem to have time to help or room for appointments, which Is weird because their bays are almost always empty with people just walking around talking or horsing around. They dont answers questions, no matter how simple. And when all of that is said and done, if you want to make an appt, they try to make it for several days later, in hopes that you'll just go somewhere else, even just for ONE unpredictable flat tire repair. This location is lazy and useless. It is a complete waste of your time, do not stop here, find a different location. I will never attempt to use this location again, and Firestone is close to losing my business all together if they don't get a grip on their stores. Raise your standards, Firestone.

Melinda Mason

I had an appointment for an inspection and new tires. I was told the rear rotor was stuck and would need to be replaced. I let him know I'd have to bring it in later. The part broke while they were putting things back together. Also the person did not order the tires I wanted. They gave me a higher grade tire, and replaced the part that broke without charging me. They went above and beyond to make things right. Plus the upgraded tires came with a $100 visa card reward! Bonus!

Gernae Ocasio

I always get good service from this shop. Three cars and no complaints.

Gregoir Johnson

I felt like I was robbed by these guys. An absolute RIP OFF. They charged $500 to change the brakes on one axle. Naturally, they used the "you MUST replace your rotors" scam. The thief on the phone said it looked like the rotors had been turned a couple of times already. I mentioned that I thought they were brand new one year ago. He insisted that they were not new. When I got home I dug out the old paperwork that showed I was right. The rotors were only 1 year old and had NEVER been turned before. He could have easily turned them but decided to steal from me and put new ones on because they could charge more. I will NEVER EVER go to this place again. I understant that honest auto repair shops are rare and this place is no exception to that rule. I suggest that NOBODY EVER go to this place because they are so dishonest. Old man Firestone is turning over in his grave at how dishonest these people are.

andrew cline

Excellent group of guys. In a very short time they fixed my wifes AC!

taci belisle

Took my car to Schwabs a week before and they said my tires were good and I had another couple thousand miles on them. Took off from there and the wheel was still shaking! I took it to Firestone and in less than an hour they told me my tire is separated and it need replaced. They also let me know that it needed an alignment. They completed the work and now its driving like new.

Matthew Lynch

Avoid Firestone Complete Auto Care at All Costs Today, I decided to do a review of Firestone Complete Auto Care, which bills itself as full-service vehicle maintenance and car repair shop. However, much to my chagrin, it turned out being a nightmare, reminiscent of a Stephen King movie. I live in Richmond, VA, a mid-size southern city, with a twinge of Yankee elitism. Like clockwork, every May I take my car to an Auto Repair Shop for a safety inspection. For the last two years, I have taken my vehicle to Firestone Complete Auto Care located at 4910 W Broad St. Richmond, VA 23230. I usually deal with a high level of incompetence and rudeness when I visit, but since it is 3 blocks from my house, I just deal with it. However, when I visited on 4/12/2019, they took their poor customer service to a whole new level. The afternoon before, my car was hard to steer, my check engine light came on, and upon further inspection under the hood, I noticed that my drive train belt was partially torn. The next morning, I called Firestone and told them that my car’s drive train belt needed to be replaced, and it needed a safety inspection. The manager told me to drop it off, and they would take care of it. I dropped it off around 7:10 am. I asked how long it would take, and he said I would have my car back by that afternoon. Fast forward to 4:00 pm on 4/12/2019 and I received a phone call from the manager stating that they could not fix the car, as there was an oil leak that needed to be fixed by the dealer. Fine, no worries, things happen. However, you originally told me that the work would be done by closing and now you are telling me that you can’t repair it? The Firestone Complete Auto Repair website clearly states that they do a complete engine repair so you would think that fixing an oil leak would be a walk in the park; right? Wrong! Again, no worries. Since I only live 3 blocks away, I told him that I was heading that way to pick up my car and to discuss why they couldn’t fix it. I arrived at the shop at around 4:15 pm and the manager was busy in the back. I was first in line, but after he emerged, he ignored me and helped the person who was in the queue behind me, even though she acknowledged that I was first in line. I waited 45 minutes, and it's like he disappeared. I asked another customer service representative to help me, and once they looked up my account, there were limited notes to go by. The only thing that the manager noted on my account is that “The customer has an oil leak that needs to be fixed by the dealer.” I ended up waiting another 30 minutes and finally I left, with some parting words that chided them for their poor customer service and lack of human decency. It is as though they did not care how much they inconvenienced their customers. I don’t know what type of training Firestone employees receive but let me say that it is elementary, to say the least. They know nothing about customer service, task management, etiquette, etc. If you are looking for a place to have your car repaired, avoid Firestone as though your life depended on it. If you don’t, you will leave there feeling like you have been violated and made to feel like you are less than a human being. If you don’t believe me, check out their customer reviews on Yelp; they have an average review of 2.5 stars out of 5. Yikes! ***Update*** I took my car to the dealer and it turns out that the only thing that it needed was an O-ring and a new oil cap. Firestone couldn't even figure that out. Told me it looked like $3000 to $4000 worth of damage. Are you kidding me. Laughed all the way home.

Jerrilyn Twite

Professional, friendly and caring service.

stephen king

Work seems okay, but not so sure about their mechanics. Left a new box of mints in the door pocket and when I picked up my car only a third was left. Not a huge deal money-wise, but theft is theft, and it makes you wonder what else they are rifling through with sticky fingers...

Cdogstar Knowhole

I went into Firestone to buy some snow chains the gentleman that was working was so helpful teaching me how to put on the snow chains. If I could give them six stars I would.

Jason Drake

Great place to have any automotive service at a reasonable price, definitely recommend!

Amanda Farrell

Took some time to repair a flat (about 3 hours), but they were pleasant, courteous and worked with my extended warranty company.

cesar corado

Called at 7.05 am spoke with SAM set up an appointment for 11-12 pm, arrived at 11.30am and the two ladies on front desk told me that was going to take 4 hours for one tire, I asked to talk to SAM and he came from the back and the only think he said it was : "You did not say you were going to wait" and he left. The two Girls on the front desk were very polite but there is no shuttle or anything, I end up getting an uber and left home. Around 4 pm I got a call telling me that my vehicle was too high and unable to work on it. Waste my time

Keith Miller

Daughter had a flat... Helpful and knowledgeable!

Pam Neumeister

Made an appointment two days in advance to have a transmission flush done on my car. Was told it would take a hour to a hour n half to complete. Have been waiting for over 2 hours & they still aren't done with my car. No one at the counter to ask what is going on or why it's taking so long. There is another customer that has been waiting for over 5 hrs to have a 5 min job done.

Bernice Coleman

Service was okay.Never have ANYWHERE to park your car.

Ingrid Bijlsma

We had to come back twice before they found a leakage in the radiator and after putting in 3 light bulbs they understood that there was something else wrong with my brake light. I had to buy a part for my brake light myself because they said there wasn't one in Eugene. I didn't want to go back to Firestone for a third time, that's why I wanted to find one myself. The first store I called in Eugene had the part. I expected more customer service. At least they didn't let me pay for fixing the brake light.

Bruh Coolman

Both Larry and Dan the Man(ager) are excellent at communication and transparency. They really work to understand first, and then to be understood. True gentlemen here at this location!

J Lucien

Justin got my part in a day early and called to let me know I could come in that day. I could only make it in near closing time when the other mechanics were gone and I was 15 min late from when they told me to come, but he said "we'll make it happen" and fixed it himself, fast. Very grateful for the quick, kind service, it helped me out a lot!

Jeff Ritter

Great, customer service with honest mechanics. Everything they've fixed or informed me needing replacing had been legitimate. Get the Firestone Card line if credit, too: oil changes are less than $30 and you get a discount on all services.

Bill Brown

As a former auto shop assistant manager, I cannot recommend this shop highly enough for honest and ethical service in the Beaverton area. I took my vehicle to Firestone for them to diagnose what problems had been created by another shop I had had work done at. It was very apparent when I first walked in that this was a professional automotive shop unlike the Goodyear shop from where I just brought my car. I explained my situation with the other shop and the service writer quoted me a diagnostic price. Being that I didn't have an appointment the service writer informed me that it would probably be the day after tomorrow before they could look at it. I agreed and requested a ride back to pick up my U-Haul Van at the other shop. I also asked if it was possible to have my car put inside the shop. Even with the fact that it was closing time, both of my requests were honored with no hassle whatsoever. Expecting not to hear anything from them until the following day I was surprised to receive a call the very next day outlining what they had discovered about my car. Because of the problems created by Good Neighbor Tire of Beaverton, Dan informed me that they could not continue with the diagnostic and recommended that I take the vehicle to the dealer. He also informed me that because of this there would be no charge. When I arrived to pick up my vehicle I asked to speak with the technician who had performed the diagnostic. He was immediately brought up front and talked with me at length regarding what he had discovered. Being a former smog technician and shop assistant manager for 10 years for Accutune and Brake in California, we were held to these kind of standards by the law. Since moving here from California I discovered that Oregon has much more relaxed, almost non-existent, Auto Repair laws. However, this shop exceeded even California standards by practicing simple good business ethics. I highly recommend this shop to anyone looking for fair and honest automotive repairs in the Beaverton area. Thank you to everyone at Firestone!

DG Jei

This place does not need your business. Today, I checked in 8 a.m. and waited... waited... and waited... I finally checked out at 4:50 p.m. No update about waiting time. When I checked in, I should have been told that other appointments would be taken care of first. My car was (finally) brought in the deck at 2:30 p.m., but the technician did not touch it until I politely asked him whether my car would be fixed. In fact, the job on my car was so simple, just fixing a flat tire, total $35.00 value. You don't need to repeat my mistake. I should have avoided this place. This place will not care your time.

Louis Pocza

Couldn't get help so I left

Forrest Allison

Said i needed new rotors, quoted me $400 in parts alone to replace just my FRONT rotors and pads. Said my rotors were totally done. Ordered good new rotors and pads for $100 and when they get here, they're the exact same thickness within a 10th of a milimeter. Checked and my rotors aren't even near the minimum thickness, they're near max. Also they recharged my AC system for $300 and it made no difference, it didn't need it. And they split my engine undergaurd. Paul the manager is a good guy who really went out of his way to help my girlfriend. He is clearly a good man and mechanic trying to change the company. But I question this organization, their honesty, their business practice, and their insane part markup. I would be surprised if they didn't have a bonus structure in place encouraging dishonest behavior, similar to Wells Fargo.

Cherise Holland

Very friendly staff. I waited with my 18 month old baby while they serviced my car and everyone interacted positively with her.

Kristi Johnson

The employees here are friendly and energetic until the sales receipt is signed. Then they are the worst. My brand new tire was flat every morning for three days before they could get me in to fix. Then tried blaming it on my 4,6 and 9 yr old boys...said that they were letting air out of tire....even though after resealing it I never had the problem again...then 9 months later I had to get brakes done to find out it was going to be an extra $60 because they overtightened my lug nut and I had to replace the wheel stud because of it. Called corporate who supposedly filed complaint with store manager who was supposed to call and make this right and never did. DON'T GO HERE! I would definitely recommend Les Schwab or Discount any day over these people at Firestone.

Lara Heubusch-Debnar

I had an appointment for my tires to be replaced at 11 am today. I waited for two and a half hours at the Starbucks across the street and then I called to check and see about the progress. Evidently they lost the key and paperwork and forgot about my car so they'll call me in an hour. I'm stuck waiting even longer and now it's been three hours. They better be installed correctly after all this wasted time and carelessness. I will not use Firestone again. Update. Now it's been four and a half hours and my car is still not done. I was just told they will not charge me for the installation of the tires. This is the reason I changed from one to three stars. I didn't ask for the compensation; it was offered so I accept their form of apology and compensation. I will update later if the installation is less than correct.

Travis Miller

Employees are friendly and a nice waiting area.

Maxwell Spector

Great service and competitive pricing. I called to ask about ordering tires online and having them installed but asked for an alternative and got a very competitive quote along with an appointment days later. My visit took an hour for four new tires and everyone I met was courteous, helpful and energetic. Great experience, especially considering it was 8am on the day after daylight savings lost an hour. I'll be back.

Adam ross

Leon the manager is Very personable. I feel confident that firestone repaired my car correctly. He makes a big difference to the company!

Don Leon

My wife and I come to Richmond to visit our daughter and her husband. We were staying at a nearby hotel when we discovered a flat tire on the morning of our departure. We called AAA, got a temporary fix and went to one of the few tire places open on a Sunday. We spoke to Daniel at the Firestone location at 9am (when they opened) and he made sure they had the tire we needed. We came in and they fit us in immediately and they did everything right. While waiting, somebody came in and asked for services (Firestone could not do it at his convenience) and the lovely woman at the front desk made a call on his behalf to another tire vendor to see if he could be accommodated. To me that is the ultimate customer service. I love this place!!! HIGHLY recommended!

J Strawn

Dear God—no!

Katrina Holt

Excellent staff and quality. Definitely a great experience

Stephanie Gibbs

They seem to be dishonest and really take you for all they can. We’ve had to take/tow vehicles back for the same problem more than once. I also believe that I paid for a rotor service that they never actually did. Spent something like $3000 on a vehicle for repairs and the issues were still not solved that should have been. I’m also pretty positive they do t test drive after repairs or they would have noticed things were still not fixed properly. I do not recommend them to anyone. Nice people though!

Timothy Shaw

Fast, friendly and professional, definitely going there for new winter tires because I can depend on them but the very most important reason, they are open on the weekends!!!!!!!!!!!!! Yippee!!!!!!!

David Pacheco

Great service. Didn't try to up sell to things that I didn't need.

robert butnar

Best shop in Bellingham

Calvin Taylor

Technicians are very knowledgeable, very thorough, and are always able to answer all questions. Not just a tire shop! Great with all kinds of repairs!

mentally_ill_exotics _

Great customer service

Lindsay Grace

Firestone was dishonest in their repairs. I inherited a car that immediately died. I took it to Firestone because it was nearby, and was informed it was an alternator problem. I explained to the salesman that I only wanted to fix the alternator if there were no other problems with the car. Perhaps providing an incentive for a sale was my mistake. The salesman assured me that the car wasn't just fine, but was in surprisingly good shape for it's age, and that the brakes were specifically fine. Based on his assurances, I paid $450 for a repair. Much to my surprise, when I brought it in a week later for a state inspection, I was told there were $1900 more worth of problems with the car --including the brakes. Either the fully qualified mechanics who fixed my car the first time were unable to recognize a simple brake problem, or they just didn't do the inspection they twice told me they had. When I asked Derreck, the salesman assisting me, what I was supposed to do, he suggested I pay and leave. After all, I could always call and talk to the manager when he was in. I don't expect my mechanics to be absolutely perfect. But I do expect them to be honest. The mechanics at Firestone simply aren't. I'd like to think the mechanics didn't lie about the alternator being the only thing wrong knowing I would come back to more repairs, but their dishonest description of the inspections they performed make me wonder.

Joe Vitaljic

Sloppy, Put oil in with no funnel and ran it on the engine,Also said they didn't have the oil I needed but another worker found some.

Marie Baker

Just called down to get price on having tpms sensors put in my tires and they first quoted 45 per tire then said maybe could do it cheaper didn't sound like he knew much about it

Al Betts

Made a reservation for 1:00 pm after being told the Vehicle Alingment Recheck would take only an hour. Arrived at 12:55 and turned my keys over at 12:58 pm. From that time until shortly after 2:52 pm I was not told when the Alkngment work would be done. When I was presented with my Vehicle's key I was told the the rear wheels on my Jeep Grand Cherokee were not adjustable. Bottom-line it took nearly two hours to perform what turned out to be a half Alingment job. Glad I could make an appointment, but it appears that did not make a difference when my Vehicle was serviced. I can not recommend this Firestone Service Station to anyone.

Joshua D.

They did a great job with our wheel alignment and also deflated are tire and pulled some rocks that were stuck between the tire and the wheel very nice people service took a little bit long but that's okay they were very helpful.

Miheret Abraham

DO NOT GO TO THIS PLACE!!! SCAM!!! I took my car to this place and they found the problem and the problem was back bearing and they fixed and it tooks them more than 4 hours which I didn't mind at that time cuz I want my car to be fixed. They gave my car and it was all good for an hour suddenly my break light and ABS light and traction control light turned by itself . I can drive but it makes nervous driving while the light is on. I took it on the next day n they told me to bring by 7 am by the Time when I reach the mechanic guy wasn't there so i have to wait for an hour . The new bearing items was broken sk that's y the light was on and I said ok but to fix those things it tooks them 3 hours. They don't have a good customer service ! They don't care about you. Please Don't GO!!!

Adrianna D.

I took my car into get a simple two tire replacement plus alignment done and they call me halfway through to tell me that one of my tire stud lug nuts were frozen so they broke it taking it off and then say it's going to be another $300 to fix that... what!? And I'm a first time customer... never going back! Bad first time experience.

ilovejayne

Firestone Dont come here. Just don’t. I came in on 02/24/2018 to get my power windows fixed. Firestone is very expensive: $100 for an electronic diagnostic (that Was done without my knowledge until the bill) $150 for new battery (that was supposed to fix my power windows) they also take a very long time: 3 hours to diagnose my car. Then My car was misdiagnosed. The windows stopped working several hours after the new battery was put in. So I went back on 02/26/2018 and waited another 3 hours to rediagnose my windows. Then I had to pay $200 for a new part on top of the previous $250. Even tho I didn’t need the new battery. I spent way more time and money here than I ever wanted to.

Chris wood

Terrible customer service. If your getting paid to do a job even if you hate it or your pay sucks because you suck at life, all you have to do is your job. To easy.

Ben Ashby

Great customer service.

ryan denton

Kody Bellingar has got to be the best mechanic in the state! He's been my go to guy for years and he always finds the source of the problem in seconds and and gets me back on the road quick with no worries of future issues!!

Marilyn Stapleton

Great place, nice people, great care..

Lovemodel Delean

Excellent

Jose Cruzito

I have been a customer since 2009 and have not had any issues in the past until this time. I took my Benz C300 for an oil change, dropped it off Saturday afternoon to pick up on Sunday. When we got home we noticed grease smudges all over the car which made us inspect the vehicle all around then we noticed there was front end damage done on it. I immediately took the car back and had the manager file an incident report, take pictures and video as I did the same. You could tell it has just been done as the paint was still still coming off. I was assured management (regional manager) would reach out to me and well more than 10 days after, I still have not heard back from him. I just received an email from the claims department asking what took place and what would we like for Firestone to do to fix the issue, are you serious? How about making it right? How about taking care of your loyal customer? This locations reviews are from from the standard and in today's world there are a million other places to take our vehicles for service, but if we trust you enough with our vehicles (whether is worth 1k or 100k) the standard for you Firestone should excellence and to not just service it properly, but also take care of it as if I was your own. Read you reviews, there are too many of these incidents all from the same place. I expect a resolution ASAP.

Doug Rubin

WATCH OUT for "Hazard Insurance." They tack that onto your bill for every new tire, without authorization. I even asked for a bill itemization before I paid (thinking the price was too high), and they again failed to divulge this fee. This has happened multiple times, and in each instance they are happy to refund you the fee back if you bring your receipt the next day. But they are clearly counting on people not looking at their invoice closely, and they are absolutely unapologetic about the policy. Otherwise it's actually a pretty good mechanic service. People seem reasonably honest about what work you need, and they always have coupons on their website. This tire insurance nonsense just really put a bad taste in my mouth.

Ally Carroll

They offered to replace my headlight for free to help get the sale of the tires to me and so I agreed and bought the tires because I thought I was getting a good deal getting my 100$ headlight replaced for free. When I came to pick up my vehicle they said they could not replace the headlight for free because it is HID which I know for a fact it is not and I told them that it is not HID and then, they then came up with the excuse that they can't do it because they would have to remove the bumper. I know for a fact that you dont have to remove the bumper and that you can go thru the wheel well. I know this because I have done it before. It is just bad business to make promises just to get a sale and then lie about why you cannot honor the promise.

Sherline Pierre-Louis

I brought my car here not once, but twice. BIG MISTAKE. The first time I brought my car, my RPMs were all over the place. I brought it to them and they said they fixed it. Not one day later, my car was on the side of the road because my car was accelerating by itself. I got it towed back, and they said I would have to take my car to the dealer. I then towed my car to the dealership, who actually fixed it. The second time, I was driving and my lights began to flicker and then my car died. I automatically assumed that it would be the alternator. I got my car towed to firestone where I asked them to specifically look at the alternator. They decided to change the battery and call it a day. Less than 30 minutes later, my car did the same exact thing. Except, I was on the highway. I got it towed back to firestone, and they said it may have actually been my alternator. Now I do not bring my car here unless it is for an alignment or a tire rotation since I have the lifetime warranty.

Mohamed Mbareck

I Have been going to this shop for every need for my car from oil change to break to on and on for the last 3years. They re friendly, honest and good.

Listening ViaYouTube

Over 1 month ago, I had a flat tire and had it changed at another tire dealer. All of the technicians were clueless as to how to remount the spare. So I have been riding around with spare in back of car. Today I stop at Firestone(Springfield Mall) to see if they could do it. Mark took a look and then Jimmy came out and 20 min later, the spare was mounted back under the Mini. They were SOOO professional/helpful/kind. My previous encounters with Firestone have been 90% negative. Those two young men have allowed me to think differently about Firestone customer service. Sincerely, SFC Debbie L King United States Army

Jerri Robinson

For change Firestone did a great job, with my car!

Don Lewis

Never had an issue with their services...my wife has been a customer for 20+ yrs

Mike Mercogliano

There getting 2 stars today as I have to wait 3 hours for a tire repair that takes 20 minutes to do.

Echo Force Airsoft alabama

Poor service was told my vehicle would be ready at 430 work began 438 when i got there

Eric Hedge

Did not fix the problem, didn't even come close.

Amber Murphy

I came in today and while my appointment didn't pop up (which could have been my fault) they were able to see me no problem! They helped me out so much on getting tires for my little car and I'm incredibly appreciative for the service I received today! I would recommend them!

S.H. Kay

My car overheated while driving on I95, twelve hours from my home. I attempted to have it checked-out by Springfield Ford. They were rude and turned me away, stating they were too busy. Luckily I found the professional and helpful crew at Firestone Springfield VA. Although, they were fully booked and busy they did not turn me away . My heater core was found leaking and needed replacing, costing over one thousand dollars. I told them that I just needed a quick fix to get back home to repair the car myself. They agreed to bypass the heating core to alleviate the leak and get me on my way. Chain automotive stores typically don't do this type of work, but since I was far from home they did. I definitely recommend these guys for your automotive needs, but schedule an appointment because they are busy.

Cody Lambert

the most incompetent and biggest waste of time at both locations I've visited with this manager. If there could be a zero star rating that would be their highest achievement.

George Martinez

Super fast and friendly

Leah Burton

Very attentive and helpful.

K Dahl

Avoid checking in with Cat or Kat! Even with appointment took over 2 hours for simple "19 point check oil change!" Yawnny the manager is very professional and will do his all to make things right, but he has to be made aware first. The receptionist Kat misuses her power and will delay your car being put in line for oil change, EVEN WITH SCHEDULED APPOINTMENT, without Yawnny knowing. Even though I checked in waiting in line 25 minutes already behind my appointment, she refused to walk out to car with me grabbing my stuff to get required info to expedite though I watched her walk out with a couple other customers.

Mary Herrick

Great, fast service

J Tsang

Had my tires from TireRack installed here. Cheapest among the official mechanics associated with TireRack. Good people. Had them put tires on my car twice and both times, very pleased.

Melissa Riehle

I went to Firestone last week to get my a/c checked and they told me that the refrigerant was good (most common problem and easiest fix) and offered to diagnose the problem for another hefty fee. I left and got a can of charge and a gauge myself and sure enough it was low on refrigerant. They didn't know what they were talking about.

Alan Wang

Great service by great staff. I got a flat tire, gave this location a call (an hour and 30 min before they closed), and they were able to change it about an hour after limped my car over there.

Jacob Williams

Had a blown radiator replaced about a month ago. They left the radiator cap and a hose clamp still under the hood. Laziness, stupidity, or both. Not to mention the high cost.

Jeff Crane

This place is an absolute disaster! Came home to Eugene to visit with family and wanted to get the tires replaced before the drive back to L.A. Called and scheduled an appointment for the day before we left town, and was told that they had the tires in stock/would be a 45-60 min wait. Arrived the next day for our appointment and dropped off the vehicle on time, again, 45-60 min wait. At the 90 min mark, my wife asked if they were almost done and we were told that they were just finishing up the alignment. 10 mins later I was called over by the same person and was told "we have a problem". Apparently they did not have the tires in stock, had only removed our 4 tires in an hour and a half, and I was now being told I had to come back the next day. I was also told that they would put the wrong size tire on my van if I would like for a discount, so I could get on the road. After a very helpful conversation with Firestone Customer Care in Indiana, I rescheduled the appointment the next morning with the shop at Valley River. The manager of that shop actually sent a driver to Corvallis to retrieve the correct tires and my experience with them was flawless. Although I had to completely change the driving itinerary for me, my wife, and our three small kids, I am glad that there was a competent crew who provided a level of service I have come to expect from Firestone. After reading the other reviews on here, it is clear that I am not the only one who has had this type of interaction with this store. It ended up taking an hour to put my 4 old tires back on my vehicle, so 2.5 hours after my scheduled appointment started, I had no new tires and a new burden to take care of before hitting the road. Hopefully someone does something about it soon.

Sadan Lamichhane

Horrible wait times. The receptionist was on the phone with a "potential customer" for 15 minutes while I kept waiting. Told me that he was booked till Monday.

Josh Wortman

I went in for tire replacements which was completed in a timely manner. The staff was nice and helped advice me on what tires to get without spending more than needed.

Jacob Morehouse

Service and prices were great, but the customer service guy was something else. Right behind me a gentleman came in holding a wheel for what looked like a riding mower. About 5 feet inside the door the customer service guy yells, "Nope, we can't help you." "I just need to fix a flat." "No, I'm sorry we only work on vehicles." Customer service guy then spoke badly about the guy quite loudly as he left. It's a shame, they lost a few customers that day instead of making an extra sale.

cassandra portelli

I brought my car in for an oil change. Nothing too complicated. I started hearing a clicking in the engine so I took my car to a trusted mechanic (Vo's automotive in Beaverton) turns out they tightened the filter with some kind of tool (this should only be done by hand) & it punctured the filter. That clicking sound was my engine without oil. I had to get another oil change w/new filter. I am seriously lucky my engine still works. Don't go here unless you want gross incompetence.

Courtney Cook

I didn’t have high hopes for a chain like this but I drive a fleet vehicle so I didn’t have much of a choice. I pulled up and there are ZERO spots to park which is just mildly annoying especially considering how much of a pain it is to actually access. The man who assisted me “asked” me what time I could be here but then he ordered me to be here BEFORE 5:30 because he needed to lock up and go to his other job... mind you, they close at 7pm according to Google, their website and their door. Fine. I get it, mans gotta work.... I get here at 5 and they haven’t even started working on my car. There are 4 people waiting in the lobby, zero workers up front and the phone hasn’t stopped ringing. I will not be using this location again.

Kay Schedell

My husband got into an accident due to the negligence of Firestone. Tried to get my brakes flushed and they left air in the line. The brakes failed and my husband hit a median. To add more insult to injury, the manager refused to pay for the damages and rectify the situation. I will never get any work done at this Firestone ever again. Untrustworthy, shady business practices.

junior villeda

(Translated by Google) Good (Original) Bueno

Chantelle Torrey

I want to give a shout out to the manager, Caleb, at the E. 11th location. He really helped me when I needed it. My car ended up being damaged beyond repair and he dropped costs for me, and allowed me to keep my hunk of junk parked there until I could get it towed. Thank you to everyone who works there that dealt with me (Kat at the front desk, and the two gentlemen who helped me with my title. Sorry if I got names wrong.) Thank you!!!!

Josephine Racanelli

Mike & Brian were very nice & courteous. Finally got the problem resolved! Thanks!

Amir Kasaei

Horrible Horrible experience! My fiancee took the car in Saturday morning for an oil change. When it was done, she drove it home (we only live 1-2 miles away). The car sat in the driveway the entire weekend. Sunday night I noticed that there was a lot of oil on the driveway and it was coming from the car we serviced. She took it back the next day and they said that there was a crack in the oil pan. There was NEVER a drop of oil before she took the car there. They said that it would cost $700 to fix it. $700 for something that we didn't cause! Eventually they said that we just had to pay for the part, which was still over $300. They said it would be ready the next day. The next day my fiancee called at 5:30 pm to get the status. The receptionist said that she would call back to let her know. She never called. I called at 6:40 pm and the phone rang for over 2 minutes before someone picked up, then I was put on hold for over 20 minutes. When she finally came back, I was told that the shop closed at 7 and she didn't have any info to give me. I will never go here again! If I could give this place 0 stars, I would. I have filed a claim with their claims department. This is BS

Rich Rice

I did some price checking and Firestone was the cheapest place I could have my wheels and tires mounted and balanced. Maybe I got a great deal because I was referred to Firestone by the TireBuyer web site. I think a lot of places will try and make the most money off of anyone they can. It's up to the buyer to be savvy and make sure you don't pay to much. Les Schwab wanted $1200+ for a set of tires that would fit on my stock 17" rims. I bought 18" rims and tires to fit for that price. That was a horrible quote from Les Schwab but I was a walk in customer and they probably thought I didn't know what I was doing. Search the web you will never go wrong. Mount, Balance + Valve stem; Les Schwab $93, Firestone $61.

Michael Champ

Best Firestone in Richmond, VA. A+ Service & Repair

Mary Parker

Love the service have been taking my car here for years

fatae allen

The guy Dan at the front desk. He was kicking ass.

Cory Zhou

John is a good man.

Liam Phone

Coming up on hour 5 of my wait... Do your self a favor and don't go with this location. $450.00 for two tires and a five hour wait... ...

Darrell Lambert

Had a friend agree to having her radiator hose changed because it felt "soft" conveniently they didn't have the soft radiator hoses afterward. When I went with her to pick it up because I thought the charge of 350 dollars to change 2 radiator hoses was exhorbitant I asked about every charge. When the guy got to the two hoses that were 86 dollars he tried to tell me and even showed me that the price was the same price as NAPA sells them for. When I pulled out my cell phone and went to NAPA's website the parts were only 34 dollars for the pair. Then he tried to explain it that they needed to make a profit off of the parts. I would not recommend anyone go here unless they want to be taken advantage of.

Tyler Noble

Super friendly! Dan and DJ helped me promptly with snow tires I needed.

Shannon Reid

This place is a major scam. My husband took our car in a few weeks ago for an oil change and they suggested the front breaks should be done, and quoted him at $250. That seems fair, given the miles, so I went in for an appointment today. I told them that was what I was here for and they acted like they had no idea what I was talking about. My husband went in right after to clarify with them that just my front pads needed to be changed, based on what the mechanic told us last time. An hour later they give me a call to tell me a bunch of other stuff needed to be done, including rotors. This is my first car, and my husband wasn't around, so I said do what needs to be done based on what my husband had talked with them about and what the inspection showed. 100% honestly, I didnt know what rotors were or when they usually got replaced. With some research I found that rotors only need to be replaced close to the 100k mile mark, but by then it was too late, and they had charged us $430. We pressed them about why they told me they needed to be done they said it had a B rating instead of an A. They did not follow what my husband explicitly asked them to do, but instead called, got me on the line instead of him, and decided to play a game to get more money. It's just a huge scam to replace parts that only need replacing once or twice in a car's life. Be careful if you go there!

William Cornelius

Got a pretty good deal on new tires, friendly and didn't have any problems.

Nicole Brooks

Mark was very nice and helpful. He took the time to look at my flat tire and put air in it, although the shop was about to close. Thank you it really meant a lot!

Kimberly Metheny

Great job and great timing. Will come back again for sure!

Anntinette Tom

Great Service

Dillon M

I had to park 3 blocks away due to no customer parking, I waited for 20 minutes and wasn't even helped, I get that there was a guy in front of me but he was asking about every service they had, maybe help a customer who is willing to pay immediately not the guy wasting everyone's time

Rachael Lubin

Took 3 hours to get a State Inspection done. I had a few minor things done in addition to inspection (air filters replaced), but since I was quoted 45 mins to an hour, it was way too long. Friendly service. They found me coupons to help with repairs.

Darnell Culpepper

Great service!

Ashley Rhodes

Fixed my car in a good amount time even though I didn't make an appointment. Staff was very friendly and knowledgeable

max perrella

On time, on estimate, polite and honest. Provided the service scheduled (alignment) without the endless up-selling found elsewhere.

Kelly Elder

Yonni and his crew are the best. Dealer wanted 800 bucks and couldn't see me for 4 days, they got me in and I saved hundreds.

Gg Tt

They always take good care of me and don't oversell or push upselling. Been going there for many years.

Daniel Boon

purchased a lifetime 4 wheel drive alignment from Firestone three years ago. Have taken my car in three times to have the alignment done. Was in and out within 45 minutes even walking up without an appointment great service great people

M J M.

Mechanical issues that caused me to bring in my work vehicle were never fixed, even after repairs were made the vehicle still had the original problem. I would suggest that you ensure they drive your vehicle before and after repairs are made.

Fi McN

So, I leave the grocery store, come out, and my car won't start. Ugh. It was 5:30 pm on a Sunday. I had it towed to Firestone. I received a call from them, and after hearing what happened they said they'd do a diagnostic the next morning for $24.99. Early the next morning they called, were extremely friendly, and said the battery died. Diagnostic, labor, and new battery cost $168. They were amazingly nice, and my car was ready to go at noon. No upselling, no bullshit, just nice guys. I was impressed and I'd definitely go back if something ever happened to my poor car again.

Ron Haskell

**AVOID** **AVOID** **AVOID** **AVOID** Went in to have a nail removed from my FRONT tire, but they messed up and changed the back instead. Was told the back tires were OK, but it would be better to replace that bad front tire and one other to balance it out. Left the car there for 6 hours but they couldn't get to it. Called at 3PM the next day to check in and, "oh, yep, it's actually done, but we forgot to call" was the answer. I go pick it up in the dark and drive home. Next morning I go to get in my car and the nail is STILL IN THE TIRE. The tech who did the work even passed the front tires on inspection. When I took it back in, the guy was apologetic, but could only offer me a "buy one get one free" deal. He seemed genuinely terrified to put it in the system because they'd be "flagged" for the screw up. They didn't communicate well. They passed a tire on inspection that blatantly had a nail. They passed two tires that allegedly had poor tread. They threw away my good back tires. They couldn't/wouldn't really do anything to help me. A simple nail in my tire ended up costing hundreds and hundreds of dollars.

Hunter Thevenin

700 for front brakes, after brakes, car shook at 70 mph +, took it back and after an entire day, told me it didn’t shake and then it shook even worse.... 0 out of 5 stars

Steven Marshall

Turned me away because I was a couple minutes late for an appointment to get my car inspected,so I went right down the street to Seredni Tire & Auto, they got me in even though I had no appointment. Very nice folks too.

Chris Waye

These are great, and they do a great job at letting you know if you need additional services before you get your vehicle back.

Jonathan Norris

Terrible customer service. They are slow and if you try to call in they rush to say "with a customer" and put you on hold. 3 people are waiting and we have been waiting for almost an hour

Ashley clark

I took my Malibu in today for a long overdue oil change and the customer service was wonderful. They did it in a timely manner as well. I will be back for maintenance on my car with them. All my concerns were addressed and when I thought I had issues they assured me there wasn't and everything looked good. Definately recommend this place. Thanks guys she is running like the day I bought her.

Tahiesha Logan

Very good very fast service

Johnny Truong

You gu not do a good job

Beth D

Visiting town and got a flat tire. Called 1/2 am hour before closing and they said they couldn't help, there were busy. We explained we were traveling and they said we could sleep in the truck in their parking lot and they could do it in the morning.

Wesley Hopkins

Very good and honest

James Moody

Made us wait while others were taken care of. Failed to be up front about a service charge for battery install. And it was a little overpriced. Will not go back I usually do not have the 7 hours to wait for a tire change.

Dylan Estrada

Misleading cashier, will encourage services that are unnecessary and expensive.

Claire Sanderson

I went in for an oil change, and got a call while the car was still these notifying me that I had a big nail in my tire and then started naming all of their tire specials, recommending two new tires. I also received quotes with my bill for about $700 of additional work they thought I should get done. Needless to say, I left, risking the drive home in a punctured tire but it was fine. I drove a second car all week and the tire never deflated. Finally on Saturday I took it to Allen tire on forest avenue, to see if it could be patched or plugged. They took one look at it and said it was not punturing the tire at all just stuck in the treads, and pulled it out with pliers. They then checked for leaks and there were none, so they said your good to go and it was all free of charge. I will definitely be going back to Allen's, but be very careful if Firestone ever gives you a quotefor service.

Danny Andrews

Seemed ok except didn't have the correct tires for my vehicle

Dorothy Lamb

Great service

Elizabeth Hunnicutt

Great service, very friendly, helpful, and importantly - educational - staff. Being able to schedule appointments is fabulous! And they are reliable and efficient!

Jama Abdirizak

Place looks outstanding, but this one guy that works there is a total douchebag. Went there to get service for my car but ended up leaving because i couldn't stand him. Honestly they just need to fire him

Randal W. Randy Bacon Reagan

I was their with my caseworker

Jonathan Maynor

I cannot stress this enough, DO NOT F*!%ING GO TO FIRESTONE IN BEAVERTON OR! It's not that they want to screw you over, it's just that, they simply don't care. EVERY single time we go there, we end up with something to complain about. We went there for a squeaking noise in the suspension and paid over $1200 for the fix. The squeak never went away. I paid for an alignment because they said it needed it; the oversized wheels on my car prevented the tech from doing the alignment... but I still got charged for the full price of the alignment. I took the car in for a $20 oil change (if you have a credit card with them, which we do) and told them my wife would be picking it up; they charged her over $30 (ON THE CREDIT CARD). The morning after my last oil change, I wake up in the morning to see a puddle of oil in my driveway. I paid for a full vehicle inspection after buying a new (pre-owned) car and they found nothing. A couple days later, I take the car to a tranny shop to get checked and the tranny shop guys point out that the car was missing an engine mount bolt and the other bolts were loose (yeah, I got screwed on the car, but that's another story) and the radiator was leaking as well... What the hell did firestone inspect? I told them I wanted a brake job due to squeaking, there was only one tech working that day and he said the brakes looked fine. Two weeks later, the rotor is all F*!%#ED up and I have to pay even more! I F%$*ING HATE THIS PLACE! BTW, we only kept going back because we have a credit card with them and we're always broke... but no more. We're done with these F#%@ UPS!

Asresh Mitchew

The right place to visit when it comes to your car’s health! The staffs had treated me professionally and courteous manner advising me with all the necessary services my car needs.

richard leadbetter

Oil change is good but they can be expensive if they talk you into other work.

Richard Insley

The biggest rip off I have ever experienced. I went in because my car broke down and Firestone was the only place open later in the day that AAA could tow my car to. Woman insisted that she signs me up for a diagnostic when they open in the morning. After I now owe them over $150 for a diagnostic, they told me I only needed an alternator and the scam artists charged me over $800 for an alternator, diagnostic, and labor. I felt trapped because I would have had to pay to have my car towed somewhere else and pay for another diagnostic. This was the most frustrating experience I have ever had. GO TO ANY OTHER PLACE LIKE ELLIOT'S AUTO ON GLENSIDE. No I do not work there. I just noticed Firestone's rating just dropped even lower lol I hope it drops to 0.0

James Makin

Brought a flat tire in, had to be replaced, was done fast and at good price, Dan was excellent and did a great job, he knows what customer service is, like a Boss. I would recommend his service anytime.

Jasmine McDonald

I always have a great experience when I take my car to get work done (tires, a new battery, and alignment)! I never leave the shop dissatisfied. The staff is really nice. Especially Mark! He is extremely helpful and knowledgeable.

Andrea Ros

excellent care, quick, friendly and a great price. Marty took good care of us! we'll definitely be back!

Nick Fowler

How is this place still open. 4 guys standing around informed me that they close in 35 mins and that it will take at least 45 mins to change my oil so I'm out of luck. This is after I called and asked the price of an oil change and confirmed the time they close

Derek Peris

Dan is exceptional at his job. Great customer care!

Matthew Faux

A bit expensive for tires but regardless had a great experience.

Milena Sidor

The other day I received horrible customer service but today it was wonderful the store manager Yawnny C Reese provided terrific customer service. He is the only man id talk to if i go there again

Robert Smith

They got my tires changed and alignment fixed in 45 minutes and this was during a same day appointment.

Paul Straub

Be going back for tire rotation,oil change and a couple of other mechanical maintenance taken care of in a month

Erica Kulp

Excellent services, great staff and service techs

Jason Falls

The last 3 times I went for an oil change. They never filled it up to the full line. And tried to sale me a front axle that I didn’t need. Another shop told me that both axles were fine. I will never go to a firestone again. And I will make sure I spread the word about this firestone. They don’t care about you or your car. They just want your money.

Wayne Masters Jr

Simply put, not worth the time of spending far too much for far too little.

Dena James

Very friendly service, they plugged a hole in my tire that had a nail in it. Very cool air conditioning and comfortable chairs. Tiny TV and it took quite a while. We had time, so didn't mind.

Kay vuonggg

Bad services

Ann Morgan

Great place to get new tires or repair your existing tires. The staff is very personable and knowledgeable.

Alejandro Guerrero

It's was good morning to be there

John Bardgett

Friendly staff and they did the work pretty quickly although they did sell us tires that we probably didn't need.. my only thought is that they should do some research to help you get the right tire for your travels.

Jeremy Lucas

Went in for a state inspection and they were fast and efficient

Yawar Yarestani

Sunday August 18 early morning I was at Beaverton Firestone to do only alignment, the person who was taken job, I think his name is Dan, front disk, asked me sign a paper without explaining things to me. After about one hour he told me that they couldn’t do alignment, because of some other problems ,but they tires rotations therefore I had to pay for tires rotations. I tried to explain to him that I never asked for tires because I did it July 27, about 3 weeks ago, but he did not listen to me, instead he pushed me out of the store in front of other customer. That was very unprofessional way to handle situations in a such a big store. Because I have lifetime alignment with Firestone, I have to go back, not to Beaverton location, but I never fix other car problems in Firestone shop.

Stephan Price

Picked up a screw in a tire after driving around. Luckily the tire could be repaired and Firestone didn't even charge me the labor fee for the repair. Thanks a lot, certainly keeping this location in mind for future automotive care!

Rob Wille

Overpriced and slow. Friendly staff.

Kimberley Yockers Elbin

Great customer service!

Bailey koharchick

These guys were great. Friendly, fair, and competent. I had a few questions for the guy at the front desk (I can’t remember his name. Maybe Steve?) and he answered my questions without being condescending. This is very much appreciated, considering most mechanics I’ve dealt with try to belittle or trick me into unnecessary work. I appreciate the honestly and kindness of these guys. Will definitely return!

DamieN M

LOVE THIS PLACE!!!! VERY TRUSTWORTHY!!! They get the job done

Forrest Gluesing

Ashley was a great help and they did a very good job helping us out

Josh Wood

So I never write reviews. I also fear mechanics because whenever I see them I pay out the nose. I picked Firestone and was worried about cost but wanted a big name that could do it right. I got a life time brake package and boy am I glad I did. When my brakes acted up on me the last time I dropped it at Firestone and they fixed my car in a timely fashion. I awaited there call with the "well we fixed this and this but now you need this and this". Needless to say I never got that damaging call. I got the " Cars ready" and I said "annnnd". The answer was "so you can pick it up when ever your ready" Wow. That is a first. I never get it that good. I will always take my cars here from now on. -JW

Shawn Faunce

I agree with the average 2 star rating. I have been a Firestone customer for decades and I have been going to this Firestone dealer because I bought a lifetime alignment from them when they were in the City of Fairfax. I have always like the quality of their product and the quality of their service, however I have never had a good experience when it has come to scheduling work, getting status on my work when it runs over the estimated time, or communication in general. The shop works best when you drop your car off the night before and pick it up at the end of the day. An "appointment" seems to be little more than a commitment to work on your car rather than on an exact time or sometimes day. Communication between the shop and the front desk is poor which makes communication back to you a challenge. For example, I waited 2 hours in the waiting room before bugging the front desk to find out what was going on, only to find out the technician had a question for me before he could proceed.

tony starks

Stayed from about my 8 am - 12 pm to get 2 tires put on my car. My vehicle was ready by 11:30am. The main issue I had is they NEVER came to me and said "sir your vehicle is ready" I say there until 12:00pm. I already noticed they pulled the vehicle around 30 minutes before. So I said what the heck let me go see myself what's going on. Sure enough it's ready. While the two women behind the counter kept helping customers and answering phone calls. Not one staff member on duty said hmmm. " This guy has been here since 8am. I should go let him know he is all set and can go now" I had to get up myself and ask them "is everything ok? Can I go now" I understand if I was not there when they serviced my vehicle. I was there the whole time. That was really some of the stupidest sh!? I ever seen. I mean all they could say is "Uh yea it's ready"

Tabitha Lockhart

Took almost 3 hours for a tire change even though I had an appointment and told them I was going to wait. After it was done they tried to charge me for it even though I already paid online, then tried to charge me for the tire kits even though that was included on the break down of what had already been paid for, somehow ended up with a 9 cent refund so I have no idea how they come up with their charges. Reluctantly come back the next week for a state inspection on Saturday morning, they say they can do it but I might have to pick my car up Sunday. I call back Sunday afternoon and was told it probably wasn't getting done that day and they weren't even going to call and tell me until later in the afternoon. So I could have taken my car somewhere else Sunday morning, but instead I have to either take time off work or go through the hunger games for a state inspection on the last weekend of the month. Could have just told me there wouldn't be time so I could have gone anywhere else. Thanks for ruining my week and causing me to go without my car for the weekend for no reason.

aaj aajones

The old man got to go

Erin Olsson

Even though Firestone didn't have the part I needed to fix my headlight, they were very friendly and helpful and referred me to a GREAT place that no only had my part but also helped me install it.

Maureen Callahan

They are always friendly and knowledgeable.

Joseph Peckham

Took car of business and got me on my way

M B

Really helped me out, found a solution to a problem so I didnt have to pay loads of money

Jennifer Shinn

Daniel was amazing start to finish!

Mehrab Khoshbakht

Mean customer service. Maybe cashier(dan) was moody today? I don’t know.They were one of places I used to recommend a lot to my customer for their services in the past. I moved closer to them so I wanted to start doing more business with them. I asked them to do a service and they failed. And I didn’t question it cause I knew they know how to go do their job, but I was treated not in a right way. I told them I’ll go back in there tomorrow to set up my account but I pretty much see no point of going there if I don’t wanna do any business with them. They might do a good job but if they don’t know how to talk to customers sometimes I guess.

Jeremiah Keenan

Good guys

Aran Hewitt

Absolutly not "complete auto care". Techs are not permited to top up Antifreeze and the guy working on my vehicle refused to diagnose the rattle from the exhaust. No go with both the Firestones in Eugene. Absulutly absurd to have the tools and space available and lack the proper skills or courteosy to complete the work properly.

Deante Traylor

Customer Service is great! Prices are reasonable. They give you options to choose from to best accommodate each individual.

Natalie Dickinson

The staff was very friendly. I booked my appointment online and was given a discount/coupon on my oil change. My brakes have been squeakimg for a year now, even after the pads wee replaced by another retailer. They offered a solution that was cost effective, and it worked perfect!! No more squeaky brakes!! Super happy with my service!!!

Thongthai Nguyen

Years ago, a mechanic has improperly used air gun to remove the nuts of the wheels. He broke one of the bolts, then he said the bolt had cracked before. He asked me to pay for a new bolt and labor if I want to fix. Not recommended to this location.

Richard Hart

These folks always treat me right. The price for labor is high but the work usually speaks for itself.

Gene Constant

Excellent service & they gave me a great deal for a wheel alignment. Superior personality. Could spend time with the bathroom.

Brandon Miller

Awful service! Our 18 year old daughter had a flat tire on 11/12/17 at 7:30 am when she was trying to leave Bellingham to get to work in Redmond where we live. They refused to help her because there were 7 cars before her and they said she would have to leave the car for the day. She was just driving through, she was crying, she needed help. They wouldn't even help her put on the spare. My husband had to call and he begged Michael to at least help her put on the spare so that she could make it to work. Michael eventually agreed to help her, but said "keep in mind, I am helping her instead of SEVEN OTHER customers". He looked at the tire and told her she needed a new one even though the tire had nail in the tread and not the sidewall. They MADE her buy a new tire in order for them to even help her - no integrity and rude employees at this location.

Major Ken

Decent service but they always take longer than it should take for services. Plan to wait longer than it should take.

Harry Houpis

Went for one tire and got a great deal on all 4! Glad I went in and the manager was super nice. Had to wait, but it was worth it to drive home on new tread. Thanks Cedar Hills Firestone!

Kristilyn Dorsey

High quality worth the price

Carolyn Zavadil

Great people!

Steve Wang

Went in for alignment with car pull little slight right. Waited 4 hours later 1)told me camber seized. 2)deep and dirty scratch by the driver side door handle. 3)drive home with car pull even more to the right than before.... what else is this particular firestone good for? *Update*- went to a different store today for alignment recheck (Alexandria location). tech Jose hook the car up with a perfect alignment job, all numbers dead on point, now the car drive straight as an arrow! shop let me under the jack and showed me how my caster and camber are all adjustable, no seized bolt whatsoever! I'm one satisfy customer at the Alexandria Store.

Gayle B. Gray

Paul was awesome and fit me in for an oil change and applied an online discount. They were finished in just a little over an hour. Very pleased with their Customer service.

donald sullivan

Service was quick. However, after getting tires balanced still had terrible vibration. 2 days later took vehicle to another Firestone service center in Mechanicsville, Virginia as we were on a road trip. Was told every tire was out of balance. They rebalanced them at no charge. Now car rides smooth. Firestone in Mechanicsville, Virginia is excellent. Will not return to the Springfield Auto Care Center for anything, As i see it, if you can't even balance 1 out of 4 tires correctly what else are you going to screw up. Or, they didn't balance anything and just charged me for the work. Either way, not good.

Emily Wheeler

Amazing customer service. My van blew a tire (completely destroyed the tire) on I-5 and after waiting 2 hrs for a tow truck, I got here right at closing. Since I had an AWD I had to get all 4 tires replaced and they were closed when I got here, the mechanic was willing to work late by himself and change all 4 tires for me. Might not be the best price since I had to get what was in stock but I was stuck and these guys helped me out when needed. Thank you! Will be coming here again.

Kristin McGuire

I had to deal with a repair for my college student’s vehicle from over an hour away. The vehicle was dropped off after hours, I made an appointment online and had my vehicle back the next day. I dealt with the advisor completely by phone and they kept me apprised of repairs and cost. This definitely could’ve been a situation to take advantage because I was so far away. However, this is not what happened and the problem was remedied simply and for very little cost. I highly recommend this Firestone for their honesty and efficiency! Thank you again.

Matthew Kreider

After seeing a lot of negative comments on here, I thought I'd share my experience with this shop, as overall, it's probably hit or miss. I tend to go to this shop over others because they are all clean, professional, and english-speaking employees. This is important to me because I need to clearly understand any additional issues they may want to bring to my attention. Back in late September of 2013 (2 months ago), I was headed home from my second job and I realized I had a flat tire. What's worse was that I was heading back to my hometown for a wedding the next day! I called up Firestone first thing the next morning, and scheduled to bring it in right away. I found a good deal on a cheap, decent 25k mile tire (I'm replacing all four within the next month), and they gave me a reasonable time frame. I met up with some family at a nearby Silver Diner for breakfast. And as I just arrived back to the shop, the ticket for my car came up to the front desk, and I was able to pay and leave town and made it to the wedding on time. All in all, I paid $70 for a replacement tire and labor. All within a time frame of 2-3 hours. Not bad. I just wish they did work on cars with parts I supply...then I'd go here all the time! No bad experiences yet, but we'll see when the time comes to get all new tires!

bike ryder

Tony and T. were very helpful and friendly.

Meiko Merrill

The nicest funniest kindest shop I've ever been to. Thank you Pete .

Bernie Klein

Good work and fast. Just make sure you know what you need done as they are sales people as well.

Jerry Bonn

I have bought tires for 2 cars, the last a week ago. Both times I was treated excellent and found the best price on tires. I see others say they tried to sell more services. On one car which was older they said it needed a list of things done to it. I knew it did but said that I didn't want to do it and they said OK and that was the end of it. I also recommend a friend and they also were very satisfied.

Todd Swing

Very help and cheap. Use their coupons

Bryan Langlois

Very competent and easy to get there, nice area to visit.

Steven Jackson

Treated very professional ly, nice experience.

Gaby Jebrail

Very good service and great people

jonathan Truong

thought i had left this review but looks like i didnt or it was removed? back in aug 2016 i had my car in for a lifetime alignment, the tech who drove it onto the rack did not set the ramps correctly and one fell out underneath the car and it was centered on the ramp. I heard the loud bang and looked out into the bay window and saw the techs gathering around to push my car off. They did the alignment quickly and when I asked them what happened they said it went fine and didnt mention the incident. I took photos of the bent bracing and dent on the underside of the car when i got home. I had a lawyer write up a letter explaining what happened, got a few estimates and made a case with their regional manager of retail operations. It wasnt until the regional manager Thomas stepped in that the store that caused the damage did admit to what happened but they still brushed off the damage as it was nothing. I suggest you dont take your car to this location so if something happens its up to you to prove they did something, otherwise they will ignore it. In the end i was proactive to proving damages so I was made whole in repairs but it did take up a lot of my personal time.

Seth Porche

DO NOT TAKE YOUR VEHICLE HERE, if you actually care about it. They managed to charge me for repairs they never actually did (verified by another shop), lost my wheel lock for 3 days, took a week to complete repairs that should have only taken a day and even managed to put the wrong CV axle in my truck. This place is horrible....

Ana Gonzalez

Good service

ralph jefferson

Great service very ideal well priced I personally thought there could be no better Thank you

Duane Throckmorton

Had an appointment for 9am for an oil change and tire rotation. I made the appointment last week. I told them last week I would be waiting on it. I arrived at 8:45. I was the only person in the waiting room. My car didn't move until 10:00 am. At 11:05 my car was pulled back out and I was told it was done. When I paid for my work I asked why it took 2 hours to change my oil when I made the appointment at 9 am. The service writer said "you said you had an appointment for 10am. I then asked if that was the case why would I have arrived over an hour ahead of my appointment. He said he must have mis- heard me and was sorry. I know they had me in there computer so when he pulled up my appointment he would have known what time it was for. I don't know about anyone else but if I had a person show up over an hour before an appointment I would have said something. I think I'll find somewhere else that values my time and business.

Tommy Trice

This place blows unless your looking to spend extra money on cheap tires

John Farrell

Called around to various tire shops in the area and Firestone had by far the lowest price I found for the tires I wanted. They got the tires I wanted in stock overnight, and I was able to go in the next day and get the work done. Quick process, and the mall is a very short walk away so it is very easy to kill the time waiting. Will definitely be returning for any tire work I need in the future.

Kevin Clark

Was told 4 hrs only took 3 great service and reasonable prices

Aleta McQuiller

Very knowledgeable, friendly, expeditious and clean!

Vanessa Vaita

I have an older vehicle and dropped my car off here requesting a thorough inspection to address some concerns as well as a tire that kept going flat. While I ended up with some upsetting results that my car needs more services than it's worth, I was actually advised that it may not be worth it to do the work. As a woman with a lot of anxiety when it comes to car repairs that left me feeling like I could trust this place. It meant a lot to me that I wasn't pressured to making a potentially unwise investment into a car that may not be worth fixing. While they may not have earned short term gains they made a long term customer. I recommend to ladies with anxiety about car repair shops. They treated me well and didn't go for the sale.

Hoa Nguyen

waited for three and half hours still don't even do anything yet.

Brianna Murphy

Firestone is awesome. Have been using them all over the country for several decades. Everyone five stars, except this one. It would be five stars except for the manager. The STORE MANAGER Dan CROOKE is definitely the agressive guy who is condescending and manipulate. Other than that kudos!