Reviews of University Tire and Auto Centers - Forest Lakes (Tires)

Mayur Sidhpura

I had similar experience like last 2 reviewers. I went for my state inspection, they called me within 2 hrs that I'll need new rotors and pads for rear wheels and one new tire in front, quoted some $550 to fix it. I thought it was ridiculous and not convinced with their diagnosis because I had my car inspected for brakes at dealership just a month back. I took my car somewhere else, they said everything was fine and I got my inspection sticker. The mechanic there asked me where I took my car before them, I said University Tires and he just smiled and said not surprised. I am not going back to University Tire again, they just lost one regular customer.

Thia Durand

Great discounts & quick oil changes.

Mary Rekas

Showed up first thing per their suggestion. Waited 2hrs for car inspection with no one ahead of me. Paid $55.00 to have light bulb replaced over license plate--$10 for bulb; $45 for labor (manager said it would require at least 1/2hr because inside liner would have to be removed. It did not take 30 minutes. Will NEVER return. Bought new tires elsewhere.

mark conner

Gave me a price on my wife's car for 4 tires. got a call the next day, saying "no these tires won't work" i needed tires that were "$15 per tire" and somehow the price went to $701, an increase of over $150 over the first estimate. I am sure this will probably work on some people, but not on me. Costco quoted me under $600 for better tires. I will never go back there for anything. BEWARE!

will branham

Good people and great work

Greg Alexander

Great, speedy service... I will be back!

Ashley Sipe

Great shop! Go see Cody, he will give you a great deal!

Schuyler Crenshaw

Cody always provides the best service! Takes amazing care of my cars and is always so professional! Highly recommend!

stQS lightning

Great shop with great customer service ! I would recommend this shop to friends and family ! I will be back with all my automotive needs ..

Brian Trudo

They are very reliable and great with all aspects of the vehicles

Danielle Smith

This shop had my car in and out in a timely manner and explained everything very well I would recommend them very good people who work there

Mike King

They guys at University Tire and Auto Forest Lakes are great. They have always gone above and beyond to take care of all my auto repair needs

Stacy Shifflett

Great shop, Cody marrs is a great sales person. Keep up the good work

Debbie Hensley

They have great service and friendly staff I would greatly recommend to anyone

James Hayhurst

I had a very satisfactory experience at University Tire & Auto Center. I dropped by early one morning; they put on four new tires and did an oil change in 90 minutes, while I waited, with several customers ahead of me. The manager's attitude was outstanding. I know service can ebb and flow with the day, time and circumstances at any auto shop. I've been here twice and both times had excellent service.

Guy Mawyer

These guys are awesome I wouldn't take my car anywhere else.

Shawn Smith

Seemed like a good crew over there. Had to get a set of rear rotors and brake pads installed, but Johnny was very straight forward and very price conscientious when he talked to me. I would feel comfortable using them again for work. Traditionally I would have gone to Airport Auto, but University Tire & Auto had better prices and I didn't feel like I was being rushed to make decisions like I am across the street. I am happy I chose to go with them and though I don't look forward to shelling out more money they seemed honest and would trust them.

Matthew Hay

Great and friendly service. Came to them in the late afternoon with a bolt sticking out of my tire and they had me patched up and on my way in 30 min. I will definitely return to them.

Dakota Byron

Very good customer service, professional, and all work done on my truck and car have always been completed in a timely manner even on days where the technicians were extremely busy. Great place to get work done on any type of vehicle. I highly recommend University Tire and Auto in forest lakes. Great guys at the front desks to help you with whatever you need!

Alana Chaffee

Dakota B. and the rest of the team were extremely helpful and efficient! Thank you for excellent customer service!

Douglas Dyke

Best of all the UTA stores, great people and they do an excellent job!

Kelly Pudhorodsky

Horrible, awful, shocking experience. I have never felt more dissatisfied or taken advantage of. My 20 year old son took his car (yes, an old clunker) for inspection. They told him $1600 of work to pass inspection and he said okay, do the work. 11 weeks later and hundreds of dollars in Uber rides to and from work, I asked my son “where is your car??!!” I got involved because he seemed to be getting nowhere. $1600 later they had fixed his breaks and a couple other little things, but they could still not pass it for inspection and said they had no idea how much more it would cost for it to be able to pass inspection. They did lower the bill to about $1050, but he paid over $400 for the sensors (that were still the reason they couldn’t pass it for inspection), break work, window, and windshield wipers. I took it to my mechanic whom I trust, and one week later and $850 we were good to go. I went with my son to take it back for the reinspection and felt I needed to let them know how dissatisfied I was with the whole experience. They were unwilling to take any responsibility and seemed to think the bill adjustment was more than generous. I left after telling them that they should be ashamed of taking advantage of a 20 year old polite kid and that in the future if they felt like a car was a lost cause they should have never done the work in the first place. Do not trust these people for inspection, oil change, new tires...it seems to me they are looking to charge as much as possible with no care for who they screw over in the process. I am not a car person (nor is my son), but I don’t think it’s unreasonable to think that you should be able to trust people who claim to be able to perform a service for you.

Nicole Dickinson

I stopped in at forest lakes today to check out tire prices ..what a great deal buy 3 get 1 free I can't say enough about the service Cody and Wayne are the best

Vanessa miller

Honest mechanics, reasonably average prices and helpful

Mohammad Mustafa Adil

Good place for auto need

Schuyler C

Cody is very knowledgeable and professional. Made sure I was aware and understood all repairs needed. A great asset to the company!

Steven Woodfin

Terrible place to get your state inspection done.

Gustavo Limones

(Translated by Google) Asen bun work and behave kindly with the Ispanos

Elsa Sherrill

Always helpful and friendly. All branches are, but this one is my favorite!

Donna Parr

Got good deal on tires alignment but took along time

Amy Jones

Wonderful costumer service! Fast and friendly!

Wayne Hensley

I have almost 30years of automotive experience and with that being said hats off to university tire and auto for a job well done

Russ Melton

I hate giving negative reviews. The last two times I've been there the service has been bad. Last year I was trying to get a tire repair and was running late for a meeting and they're out there looking under the hood. No matter what you take it in for they're trying to find extra things to charge you for. Today, after being told to bring it in for an inspection, they said they were too busy to do it. They wouldn't make an appointment on the phone and never said it was first come, first serve until I got there in 20 minutes. BTW, I went there for years, but will not again.

Connie Clark

I have used this shop for years with mostly good results, but as of today my car has been sitting there for three days without it even being looked at, and they don't even call with an update (I call them, get a promise it will be looked at next, then learn 12 hrs later that still, nothing has happened.) I am going to move it across the road to Airport Auto. It is almost not drivable, but this lack of service and communication is unacceptable.

R Pearson

If you're looking for thorough, yet friendly, automotive maintenance services in northern Albemarle County you need not look any further than University Tire's new location on Airport Road. The staff is highly experienced, professional, and always takes the time to thoroughly explain any issues your vehicle(s) may be experiencing so that you can make informed decisions about repairs. Their tire deals are unbeatable to boot!

William Woodard

They were able to fit me in when no one else in town could and very friendly service. Also, they offer to price match.

jonnn56

You're better off going to a dealer!

crissy Morris

Great people & service! Definitely recommend!

patti marrs

Amazing friendly and fast service center! I highly recommend going there for all your automotive needs. Go see Wayne and Cody, really great gentlemen!

Sam Frazier

Great shop, friendly staff and very efficient time wise! Amazing deals on tires! I always see Cody Marrs and he helps me out.

Evan Gibbons

I had tires put on by them 6 months ago, and it came time for a tire rotation. I drove by to schedule appointment, they could take care of me that day within the hour, and since I bought tires from them the rotation was free! Great People & they Know their Stuff, I highly suggest using these guys!

andrey k

I would not trust them with my car. After failing me on state inspection for allegedly worn out breaks (3mm left), they replaced my break pads and rotors. They stamped an inspection sticker on my window once they were done. I checked the parking break immediately after leaving the parking lot and it wasn't working at all. I rescheduled to return on the following business day and left my car there. Meanwhile, I crawled under the car to see what they've done with the breaks and saw that they had no idea what they were doing. They unbolted a bolt on the drive shaft, which had nothing to do with breaks, and rounded the caliper bolt. I'm very weary of these incompetent people touching my breaks. I will have to double-check their work to ensure my car is safe - after them performing a safety inspection.

Breanne Talbot

They fixed my lawn mower tire at no charge, were courteous and friendly. Thanks!

Nancy Howell

Polite and quick!

Rosalyn Morse

They were very friendly, I had to get my oil changed. Two weeks later my light comes on. No oil in the car. Had to spend more money to put oil back in the car which I shouldn't have. Very unsatisfied.

Momma Totwogirlygirls

Fast service today and good deal on tires! Thanks, Cody!

Carlos Echevarria

Great service and staff! Went in for a tire rotation since another oil change place said my bolts were "seized" on my rear tire. Not only did they perform the rotation it was quick and painless!! Thanks again!!

Jason Slaughter

Excellent service when I was in a pinch!!

Andrea Reyes

Always helpful.

Erin Butler

Great customer service and fair prices. I never feel taken advantage of like I do at other places. Cody Marrs and Wayne Hensley are especially wonderful. Thank you for being helpful and genuine. I will continue doing business with you. A++

meghan kitchen

Great customer service! Cody came in on his day off to help me get a new tire put on my car, will definitely be back ☺️

Nicholas Lucchetti

Told to come in at 0700 next day for vehicle inspection. After rearranging my schedule and showing up at 0700, the shop said they wouldn’t be able to help until later in the afternoon and I’d have to leave the vehicle with them.

Edgar G

I waited on the store for 3 hours to get 4 tires put on. There was no workers working the front desk; the phones rang and rang due to no service. When I went to check on the progress, my car was just sitting there no tires ,and the employees were sitting in the back laughing and talking. ABSOLUTELY RIDICULOUS!! I would never recommend this place if you are in a time crunch.

Brittney Y

Such great people to work with! They squeezed me in during the middle of the day for a tire issue last minute. I could not have been more pleased and I for sure will be returning for all my vehicle needs!

Katherine Arostegui

Friendly, effeciant and helpful staff paired with quality products and service.

Andrew Diamond

Had a big screw stuck in my back tire, and they fixed it while I waited. They're very friendly and helpful. We've bought two sets of tires from them too. Excellent service overall.

Mike Bille

Went for state inspection. Was told people from 2 days ago had priority over me who showed up right at 7 am when they opened. Would not recommend.

Jason Dougherty

Good service

Lauren Morris

Highly recommend! Awesome service, and even better people. Cody thoroughly explained everything to me, and ensured I was knowledgeable on everything that needed to be done to my vehicle. These guys had me in and out in a timely manner, and were so welcoming and nice. I’ll be going back to them with all of my vehicle needs!

david thompson

Have been coming here for years. will continue.

John Seymour

Good repair folks

Bryce Johnson

Good service, seemingly high prices. CAUTION: If you have your tires replaced here, make sure they don't put a lock nut on them. They did on mine, without ever asking. Lo and behold a few months later, I find out I can't replace my own tire without taking it back to them (lock nuts require a specific kind of key to remove). They were closed, so I went to an autoparts store to buy a key. Of all the keys they sold, none fit the one this tire shop put on my car. So I had to take my car to another shop to have them removed forcefully. Then I had to buy my own lugnuts to replace them. This is a VERY shady practice -- it requires you to come back to them, no matter what, even to simply change a flat, or in my case, replace the brake pads.

Vince Tullo

Great service. Fast, efficient, courteous!!

Daniel Harper

My experience has always been pleasant. The shop is honest, prompt, and helpful with questions. I've purchased tires, had inspections done, and an assortment of other things over the years.

Skylar Wilson

I called with about 45 minutes notice and talked to Cody on the phone. Super nice kid. Got my car in for an oil change and out within 25 minutes. Only place I get my oil changed in Charlottesville

Bradford Gallimore

I was replacing the valve cover gaskets on my car and I had trouble with removing the old ones. I brought the head over and they took them out in no time. Very friendly.

Kevin Klinger

Great honest shop!

Tyler Bell

Came in for oil change and tire rotation. They took great care of me here. Thanks

Ashley Mcgaha

I’ve been bringing my vehicles to Cody at university tire for the past two years. He always makes sure everything goes as smooth as possible and is great at communicating everything my vehicle needs. I highly recommend! Ask for Cody!

Aaron Phipps

Most of our visits here have been exceptional. They always forget to reset the check engine light, but that's not really a big deal. The worst was when we had them conduct a state-mandated inspection. Our floodlights were cracked and they said we'd have to wait if we wanted them replaced. So in order to pass inspection, they offered to remove them. They didn't tell us it'd cost $200 to just take out some stupid lights.

Gregory Thomas

Fast friendly and very professional

Jo Harris

Wayne and Cody are always great to work with. we bring all our cars here for service. needs are always explained and clear for you to understand. thanks guys.

Cody Borrelli

Great shop, friendly atmosphere, great deals on tires and service. Cody Marrs and Wayne Hensley will get you taken care of!

Chris Card

Jesse is are mechanic at university tire are he is very skilled and we trust him completely with are fleet of vehicles. Todd handles everything else for us and he is excellent. I definitely recommend this company!

Neal Blackburn

The first time I took my car to the Tire & Auto Center, I had a screw in my tire causing a slow leak. I was told that it could not be fixed and I’d have to purchase a new tire. Not thrilled with the high price of the replacement tire, I bought a patch kit and fixed it myself; the tire has not leaked since. Not wanting to discount the business based on one unpleasant experience, I took my car back for an oil change because I had a coupon for a $19.95 oil change and tire rotation. I was told that my car required full synthetic oil and the coupon would reduce the price but it was still very high. I paid for the oil change but contacted a close friend who sells my make/model of car and was told that my car calls for synthetic blend which is much cheaper.

Lisa Etheridge

Very nice. Plugged a tire for me. Will definately go back.

David Kirk

Their work is fast and guaranteed for a year. Sometimes it costs more that you'd like, but you know it was done right.

Becky Harris

Wonderful service at the Forest Lakes University Tire repair shop. We worked with Wayne and Cody at the service center recently for a state inspection and they were able to complete the work in a timely manner. Very knowledgeable and professional, what a nice experience!

jeff c

cody confirmed appointment and shop guys are quick service and very responsible and respectful towards other customers.shop guys are respectful.

randy vasquez

Went to inspection. Appreciate letting me know what needed to be repaired but not pressure to do it now.