Reviews of Thompson Tire (Tires)

Michael Clay

Bad experience. Had a 9:00 appointment for an alignment and tires, dropped the car off at 8:00, and picked up the car up 1:30 and they had not completed the work. I will not return.

Eddie Linville

Great service and prices

Michael McDaniel

Awesome people. They had all 4 of my tires changed very quickly to get me back on the road asap, since I was on a trip and needed to get back to Richmond in time for an event. I highly recommend this place!

Gail Leist

Staff was non caring and unprofessional. Went in for an inspection sticker at 3 pm Service manager asked if there was time for an inspection and shop manager said yes We waited one and a half hours and shop came out and said we have met our quota today and WILL NOT DO THE INSPECTION ‼️A professional business would not operate in such an anti customer manner.

Sean McDonnell

Went to their competiton at Mr. Tire and could not get service until the next day. They would not help me get the spare tire on either... I went to Thompson 15 minutes before they closed on a Friday and were more than helpful in getting me a tire and weren't "too busy" . If in Pulaski and need tire service, go to Thompson Tire. Period.

Jason Williams

Good, fast service.

Andrea Jones

Good people. Good work.

Matt Shigo

Amazing service today (09/22/17) at Thompson Tire in Christiansburg. I brought in 2 26x7.5x17 Hoosier Pro-Street Radials along with 17x4.5 rims. I had brought these wheels and tires to 2 other reputable shops and these shops were unable to even get the tire on the bead due to the very stiff sidewall. The techs at Thompson took them back and slaved over these tires for almost 2 hours to get them mounted and balanced properly without any damage to the rims. It took half a five gallon bucket of tire mounting lube and 2 cheetah tanks simultaneously to get these tires seated, but they got it done no problem. The front end employees were also extremely kind and helpful during the entire process. I have nothing but good words for this shop.

Robert Morrow

Fast and efficient.

Joe Chasse

Great service. I was in and out in less than an hour. The staff was friendly and knowledgeable.

Sherry Pringle

Never again.

Devin Perdue

Good people, good service, and trust worthy with your vehicle. Whatever you need done, they'll make sure it's took care of!

Teeny Summers

Excellent customer service

Danny Ball

Great place

Tom Hylton

Great service.

Chip Shrader

Very friendly pepple

Lauren Bowman

Just got an oil change here recently and immediately after this, the oil pressure light came on my dash and I had to take it back to another auto shop to get it checked out. Turns out my oil was extremely low so either they put the wrong oil in it or they didn't give it an oil change at all. My car was completely fine, no leaks or anything so this was definitely poor work on their end.

Bill Granddaddy

Performed the requested work (oil change and state inspection) and had the car back to me as they promised.

Revalation J

Excellent service all around!

Selena Mccolley

On a Saturday when they closed at noon I made the call just after 11 asking if they could please plug a tire. THANK YOU! Fast, courteous, and willing equaled one very happy patron!

Brian Compton

Went to Thompson Tire for an oil change - ONLY! An hour (!) later, a lady came out and told me - as a courtesy - Thompson Tire checked over some 'things' and found a 'list' of areas wrong with my car! I told her I only came in for an oil change and I didn't ask Thompson Tire to do a 'courtesy check'. She told me if I didn't get these areas fixed, it could do worse damage to my car. So, l said yes and ended up paying over $500. This was sickening to my stomach, as I needed that money for bills, Christmas, etc. In the future, if someone goes in for an oil change, then just do an oil change. It makes Thompson Tire look dishonest. And, everything they did had better work, too or I'm taking my car back and Thompson Tire is fixing it for free! I hope Thompson Tire has a Merry Christmas from the money I gave them. - Brian Compton

Katie Holbrook

Very nice people. They helped me out in a pinch.

Justin Owens

I've lived in Christiansburg nearly a decade and have taken vehicles to a number of repair & tire shops in town. I've come to Thompson for several sets of tires and alignments now, and they are the one place that hasn't let me down; they are consistently friendly, competent, and very reasonably priced. So far their work has been top notch and they never try to upsell me anything. I'll keep coming back.

Kate Goering

Okay place

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They do not stand behind their products. Sold me defective tires now just giving the run around. The place is like a dungeon. edit. the owner posted a response to review, over month after the fact. my answer to that:You responded to a poor review I left on Google. Although the review and issue was over a month ago, thanks for response. You advised you would be happy to contact faulty product manufacturer for me, you should be contacting them for, you. You sold me the defective? tires but the problem is your poor service and not honoring warranty. You have no interest in rectifying the issue.

Georgia Hartbauer

Took the car back immediately and had the tire fixed within 10 minutes!! Very friendly staff and skilled mechanics!

Todd Stridor

It's not bad. They charged me about 400 to replace brake pads and rotors for the state safety inspection. Fairly quick and you don't need to make an appointment.

Daniel Leichner

My car broke down on me for the first time in almost 20 years. I feared the worst, but Thompson Tire fixed it for about $200. They were very reasonable and did a fine job. Thanks.

Ruth Taylor

I have been using Thompson Tire for many years. Always friendly. Treat customers with respect.

Randall Bishop Jr

Very friendly & knowledgeable staff. Highly recommended.

Jennifer Mckeown

My car handles very badly and they buggered my brakes.

Terrence Torrence

Great service, quick service

Connie Clark

Very good!

supreme blue

On state inspection I gave them 0 if I could They gave me a rejected sticker and list of 8 things that need to be replaced and their stamen was 1100 plus taxes I didn't let them do it I replaced 2things on that list and took my truck to the one in Radford and pass inspection I will never bring my cars here

Brk FD

Was able to quickly repair a tire and get us back on our trip. Very affordable and very friendly.

Roxanne Turner

Went for an inspection, no hassle

John Wampler

Extremely helpful team !!

Jimmy Simpkins

They're a bunch of crooks. I'll never go there again

Charles Whitehead

We had 2 tires blow and they came in clutch with 2 to replace them. Very personable!

DIY How,Why, and other weird things!!!!

Christiansburg Thompson Tire is the best. Very knowledgeable and friendly. Fair pricing and quick turn around time! Greg does a great job every time and really knows hos ways around vehicles!

Paul Hoag

Service was prompt and at a fair price. Friendly people and not trying to sell you something you don't need. Overall a very positive experience

lil' Greeen

Greg was very professional and got my car in and out after things were left undone from the first mechanic

David Covey

Fast service-efficient

Nancy Gibson

These folks were very friendly and knowledgeable. They offer tire service after installation.

Peggy Richardson

Thompson tire is the greatest. Buy all my tires there. They will always get my business. Very nice people.

Luci Journell

I took my car here to get it serviced. They quoted me one price on the phone and ended up "finding" 200+ more dollars worth of work that it needed to be fixed that day which was okay because at least it would be fixed so I gave the okay for the work. Then they call me back a second time while working on my car and tell me they found another 650 dollars worth of work that needed to be done before it would pass inspection. I decided to get a second opinion so I went to get my car after being assured it would be okay to drive several times. I drove off their lot less than one mile and my power steering pressure line blew due to being over tightened, I drive 64+ miles a day to work and home and have no problems with my power steering ever. I called them and they agreed to fix it no charge but it took them 3 days to do so. Since having all of that work done the original problem is still there and the work they said I would nee isn't needed and my car passed inspection. All in all the experience was horrible and I would not recommend this place it anyone.

Josh Abelard

Did a flat repair for me quickly and for a decent price

Jason Phillips

had my car fix fast

Bryan Tredway

Great customer service! Shop took care of my car and work was completed fast.

Stefan Hoops

Great friendly and helpful service.

Andrew White

Went for an oil change and inspection at 730am. Was 3rd in line. Got the work done on my car and pick up at 1:30 pm (Five and half hour wait). Paid and drove a short distance to see that they didn't change the inspection sticker. Go back to find that it was never done and now I'm waiting again even though I paid for the service. Had to wait another hour and half to finally get my car inspected (7 hours total). Will not be coming back here with my other two vehicles.

Karis Johnson

I took my car in here for an inspection. They said the rack and pinion was leaking and it would be $700 to fix. That didn't sit right with me, so I took it to Shelor for a second opinion. They found a minor exhaust leak and a bad brights bulb and charged me $46 total. Never coming back to Thompson after this.

Diane Willey

Dustin was super helpful when 1/2 way to GA we had a major flat on the highway. We were back on the road seriously quickly! They were awesome!

Tim Ratcliffe

Great deals on there tires and very nice people

Cody Morgan

Good place good people

Kendra Hollow

Had a inspection done here ok for that other prices in my opinion are expensive but that's my opinion

Amber Walker

The staff are friendly and the prices are reasonable. We used to go here for all our car repair and maintenance but had a few situations where they didn't call us to let us know they couldn't get to our car even after it had been there all day. They were inconsistent in stocking the tire we needed for our 2009 Chrysler minivan.

Tony Long

Very good service

Dreama Johnston

Excellent service and friendly employees

JERRY Ward

It's just average they have a unfinished building and the prices are high

Gabriel Ciotti

We had a roadside emergency and we're able to nurse the RV to Thompsons for a new tire. Friendly and fast, they took immediate care of us and we were on the road within an hour. Thank you. Outstanding!

Mark Cash

Always pleased with work done.

Jeff Walke

Good service, had some metal in my tires, they informed me that I must replace all 4, but informed me also , due to an accident that an insurance company would be paying for the tires and services. They could've not said a word, and I would not have known, I appreciated honesty.

Phillip Hale

Prompt service. Fair pricing. Welcoming staff.

Craig Tuck

Had my truck back on the road faster than expected. Staff was friendly and kept me informed as to the issues with it.

Brent Emerson

This place was a life saver, they were friendly, courteous, and quick. I would definitely recommend them.

Denver Cregger

Great place ! Good people !

Frank Malasky

Fast service very nice staff

Leigh Thompson

I currently have mixed feeling about the Christiansburg Thompson Tire. I have been taking my vehicle here for a long time, with no issue- but just for minor things. And the employees are always kind. Back in January, before my children and I left for a road trip to visit family in Delaware, I asked them to perform an oil change as well as a trip check to make sure everything was SAFE., because I have never taken this particular vehicle any further than Roanoke. They said all was well, except needing a couple new tires soon. That was fair. Well, halfway to Delaware, the vehicle started making some funny noises. I arrived in Delaware on New Years eve, so I couldn't get it checked out until January 2nd. I took it to a Honda Dealorship, and as soon as they put it up on the lift, BOTH AXLES FELL OFF!!! They just fell. Right. Off. Fast forward $1,300 later- Honda said it was miracle that I even made it to Delaware without an incident. So much for that trip check to ensure safety!!! I wouldn't be so angry if my two small children had not been with me. Our lives were put at risk. And I will not be returning to the Christiansburg Thompson Tire ever again.

Janet Smith

Awful experience!!! Took to have inspection done and lady called and said it needed brakes and rotors to pass I said that's fine she was very rude and argumentative with me. She called back later that day and said that one of the shocks was going bad which would be another $200+ for one shock and install I asked her if it would pass inspection without replacing it she said she didn't know and I asked her what that part was (I am 68 years old and don't have much car knowledge) she said "it has to do with how much the car bounces when you hit pot holes" this was not a very good explanation but I knew what she was talking about but she continued to talk to me like I was ignorant. I told her not to replace shock. I went in and asked to I talked to on the phone and a shoulder length dark haired heavy set lady came up yelling "who's asking?" I explained to her who I was and proceeded to pick up my vehicle up and pay she kept going back to check her phone the entire time while ringing me up and was VERY rude. I will not be returning to this establishment if they cannot better inform their employees of customer service and manners to their elders or have them try and find out instead of saying I don't know...

Debbie Duncan

Great service, very professional.

Kristi

I had a terrible experience with this company. I had been a loyal customer to this company for the past 2 years, but I will never go back. There is a lady there that I had never directly had to deal with before until recently. But she was extremely rude to me. She tried to convince me to put another timing belt on, which THIS COMPANY had recently done, and she kept saying that she didn't see it in her records. She convinced me that my car needed a tune up, which cost almost $200, and that wasn't even what my car needed, it needed ignition coils, which I told them when I went in. Then when I was asking about the work they had done, she said that my car only had 2 ignition coils, when I know it has 4 for each piston. She continued to be rude and argued with me about it. I asked her to talk to the mechanic who actually worked on my car and she refused. I called my boyfriend to come in and she immediately let him talk to the mechanic, in which I was right about my car having 4 ignition coils. I have never been so disrespected before by a company. I know I don't know a lot about cars, and if you feel like you are no expert either, don't go here, because they will try to take advantage of you.

Diana Hernandez

Love it ❤

Josh Carroll

It's not a good place don't make the mistakes of others go elsewhere. Overpriced and very dishonest they prey on the elderly.

Ward McGraw

I recent had a tire blow out on my way to NC. Had to spend the night in Christiansburg and randomly selected Thompson Tire as the place to try the next morning. I had a difficult tire to get and they went above and beyond to try and help me out. Just wanted to say THANKS! by sharing my experience. I fully recommend them!!!!

Ryan Hogue

Replaced my tire in a timely fashion. Reasonable priced oil change as well

Bobby Boothe

Great Place. Will treat you like Family

Jeff Craft

Outstanding price and unparalleled customer service!!!

Bobbie Lemley Williams

Has vehicle inspected. Very pleasant & courtisy. Ed always took our vehicles there for State Inspections, & other things.

Eric Cowan

I came in woried I had a slow leak I'm my tire and I was heading out of town. They got me in and out quickly, I didn't have a leak and they didn't charge me for the time they spent.

Suzy Noyes

We stopped in for a spare tire repair on our RV. Even though they were busy, they took care of us right away and even let us use the air hose for the rest of the tires. Thank you so much!!

ronnie toney

went for tires and oil change oil was never changed money was refunded after i went back for answers Two weeks later because i checked oil low and super dirty staff admitted their employee was not doing oil changes

Goodman Jones

Excellent

Austin Poff

Save your time and money and go somewhere else.

Cherron Martin

Went there to get my car inspected and had to wait 2 1/2 hours

Tabitha Lawson

Good price on tires fast service

Matthew Bogdan

Incredibly friendly staff and high quality work. I typically do my own maintenance, but I’ve been very satisfied with the work I’ve had done here. Moreover, the employees are very accommodating and friendly - they even let me wait in the waiting room with my dog, Moose! They’ll continue to have my business

Christel Sievert

Tim at Thompson tire and all the crew working there took great care of our car. 700 miles away from home the car's radiator broke. They fixed our car as fast as they could, so we could pick up our son from college and drive home the next day. Big Thank you!

Fran Echols

Dave and his team give great customer service and quality work at a fair price!

Mackenzie Horn

Came in with no appointment. Out in less than an hour. Everyone was nice. Great experience.

Michael and Kara Anderson

Thay will screw your car up to get more money

Jarret Wright

Good service & knowledgeable staff

Jessica Hughett

Fast friendly service at very reasonable prices! Post edited after my second visit: I bought 4 run flat tires. Less than 25k miles later I was driving across the bypass (65 mph) and my tire pressure sensor came on. My front tire had blown out. Got to Thompson and was informed they felt my tire blowout was due to impact (saying I hit something...which I did not-there was no evidence around the blowout or on my rim suggesting I had hit anything) Because of this...my warranty wasn't honored. Ordered 4 new tires, next day delivery, but then I recieved a call that "all 4 of my tire pressure sensors (spontaneously) were corroded" and needed to be replaced. They were perfect 8 months before when they installed the 1st set of tires. First set of tires=$1k 8 months later Second set of tires, 4 tire pressure sensors, and a warranty that wasn't honored=$1k.

Jon Smith

These guys were quick with my inspection and very polite. Lobby had a waiting area and was clean. I would recommend these guys and gals for an amazing customer experience.

Nikki Mills

Love the new location.

Sabreen Walker

Only pays attention to regular customers.

Pavel Kraikivski

The worse place to make state inspection, never did it at Thompson, but I had their coupon and wanted to try a new place. Wasting time and money to go there. They enjoy to make you fail inspection. I have not passed state inspection there, but had passed at a different place. Don't go to Thompson unless your car is absolutely new. Even then I would not go to Thompson tire, Staff was not friendly.

Christina Byrd

Great Service!

Roger Clark

Never got waited on but past experience were very good

Jayme Hinkley

Their service is very awful. everytime i come in before i even get home from leaving something is wrong. i went in to complain, came back out to my car and looked in there and they were all laughing and looking at me. I think they are very sexist, i think they think women won’t know what they do wrong just so they think they can charge us more for shittier quality of things. never going back.

Mark Belleville

My 16-year-old daughter blew out a tire while I was out of town. Thompson Tire put the wrong sized tire on (55 aspect ratio rather than 65 like the other three tires). Very dangerous. The size difference was so great that grandma noticed it when the car got home. This is about as serious of an error as supposed tire professionals can make. Grandma had to take the car back in for a proper sized tire, which amazingly they had in stock after specially ordering the first wrong-sized tire.

Vanessa Williams

They got a nail out of my tire and patched it quickly!

Mark Hostetter

New location, great staff and tech's.