Reviews of Jenkins Automotive Service & Tire Center (Tires)

Mark Heim

Very good service

Anna Dillard

I have been coming here for at least 4 years and they have always taken such good care of me!!

Laura Zell

Jenkins is within walking distance from our house so we naturally tried them out. We took our vehicles to them several times over a few years with no issues. Then, once when we needed a new tire on our Mercedes they put 4 new on instead without asking/talking to us. I payed for the service, thinking they had spoken with my husband about it. When we realized what happened we took the car back (the next day because they were then closed) and told them to fix it. So, of course we were without a car for another day. Then the next time we took our truck, again we didnt feel that they were being straight with us. We later learned from a friend that they neglected to tighten the lug nuts when they replaced a tire for him, causing the bolts to break off and a great deal more problems for him. I'm not sure what happened to Jenkins but we won't be patronizing them anymore, which is a shame since they are so convenient for us and seemed to be a great business for quite a while.

Jon Kison

They worked with me easily and promptly. Great group of guys.

Eddie Upchurch

The manager is very friendly and very informative. Thanks for the great job you did on one of my work trucks.

Jamie Brown

I have a great experience! Very polite and professional. I will be using them again!

Candice Smith

Very nice and honest. Took time to listen even to the smallest of issues.

Haley Gilmer

Ended up with a flat from rust on the seal, and the neighbor helped me jack it up and put a spate on to get there, and I never ended up spending a penny. I had been there several times so they had me in the system, but Mike and the team are great

Mark Caldwell

Great place,saved me from a bad experience!! Super nice guys

Olivia McCauley

So I tried to go to the one in Waynesboro they were so rude and disrespectful so I called Staunton Jenkins. Mike the store manager was so nice. He greeted me when I first came in and immediately took my car back to get worked on. Mike and Nathan were who I dealt with and they were great. Kept a nice conversation with me while I waited and even gave me a little discount Bc of my experience in Waynesboro. If I need anything else done to my car I will be returning back here. Thanks guys.!

Sheryl Hanger

I made an appointment for inspection at 10:00 got there a little before my scheduled appointment and was told it would be an hour before they could get to me...if you don't take appointments, say so.. I have other things to do. They weren't apologetic about it at all.

Randall Via

Great group of guys

Jessica Harlow

So helpful. Love this local place. Great staff. Always very nice.

Logan Lyles

Terrible experience. Don’t waste your time and money with these people. I left with problems I didn’t come in with due to careless, rude, and trifling workers.

Nathan Beck

Honest, and helpful, they do good work.

Len Cutugno

Mike is got to be one of the best managers I have come across. I was in trouble with a Cracked Rim, Lincoln had the part backed ordered until mid August. I was traveling from Hilton Head SC to New Jersey Mike’ worked on the problem and got me home safely thanks Mike for all your help you went well beyond you responsibility.

Barbara Garrett

Awful. Just awful. My husband took our Subaru in to fix the timing belt after a failed shade tree job. He was assured that they could do it. THREE AND A HALF WEEKS LATER we have our car back. Sort of. It’s awful dealing with these guys. One excuse after another. One deadline passed after another. Ended up with entirely new heads. When it was dropped off the AC, radio, and key remotes worked perfectly. Now none do. No apologies. No trying to get it right. We now have an appointment with the dealer to fix the problems Jenkins caused. Grrrrr..... Update: The car was running quite nosy and rough when we got it back. My husband took it to the auto parts store to use their code reader. Took it back to Jenkins with the error codes. Got our car back in two days, but all they did was reset the computer. Didn’t actually fix anything. And had the audacity to tell my husband that they had nothing to do with the radio, A/C, and remotes not working. Just a weird coincidence that it happened while at their shop. All this for the low, low price to $4,500. Taking it to the dealer today.

Kaylob Powell

Took me in as a walk in for a front end alignment and was in and out in no time. They are good pricing and Mike is a really great guy and justin does great work will definitely be back

John Mey

inflated price from Goodyear website so order from Goodyear and have delivered to them. $15 per tire is ridiculous

Stephanie Proffitt

I took my car just to get inspection. They said I needed new brake pads and didn’t take it well when we told them we didn’t want them to change them that day. Now my car is making this horrible noise and is wobbly when I drive it. Save yourself some trouble and find another place that shows their patrons respect and isn’t petty and careless.

Marley

Jenkins is the place to go for your automobile needs. Micheal out did himself on the new tire find. Fusion is riding pretty and tires are looking oh so good. Appreciate all you do Micheal and crew. Jenkins Automotive

Lord Licorice

They like to do this thing where they schedule things for you, then let the person who is supposed to do that for you leave before you get there. I was supposed to have an inspection done at 5, i got there at 4:45, and the inspector had already left. I was early. This place is ridiculous, and i cant reccomend you spend your time somewhere else more.

Nicole Dodge

Very disappointed in my service with Jenkins. I had an oil change and state inspection and asked them to check my tire pressure, and when I got back in my car my tire pressure light was on as well as my service light. After standing outside with them for 20 minutes with the owner’s manual and they also googled how to fix it...and they sent me to the Honda dealership across town to have them turn it off. I told them my tire pressure light was still on and they said I should just drive it above 35mph and it would turn off. I went to Honda where they quickly reset the meter and asked if I had just had it serviced because the tire pressure lights were on. I told them I was told to drive it and they asked me to wait in the waiting area while they checked everything. They came back in and said all 4 tires were at 4 different pressures, with one being at 22lbs, which really isn’t a safe driving pressure. I went back to Jenkins and told them (after wasting 90 minute of my day on all of this) and their response was, “Oh that was supposed to be part of your oil change...I guess the guy didn’t check them. I will let him know.” No offer to make it right. No apology for all of my time wasted. Definitely will not be back.

M AS

David at Jenkin's has got to be one of the kindest people I've ever dealt with. Not only was he professional, but very kind and also had a great sense of humor. He answered every question with no problem or attitude, which I feel is hard to find. More often than not, businesses almost seem bothered by questions and/or concerns. David explained everything and even shared personal experience. I am writing this review from another business that was trying to help a customer that was travelling out of state. David truly made this experience painless!!! Thank you, David - you really went above and beyond!

Rachel Archer

Had car issues the day before a trip. These guys went out of their way to not only fix the problem but make sure it was safe. I would definitely recommend them to anyone.

Taylor B.

Stopped going here a few years ago, but gave them another chance when we moved around the corner from them. Never going here again though, feel they are way too pricey!

Andrew Xthetruegamer

i loved this place andrew is a great guy!

Shaun Sanchez

Just moved here and these guys were great!!! Good service...good prices!! Thanks for making it easy to find a good mechanic!!!

ShawnicHedgehog

Much better around for better prices.

Isaac Bagley

My go to inspection station. Drop your car off, go walk downtown, get a cup of coffee, and then come back to a completed inspection. I've been going here for about 10 years and always feel they've been fair with with inspections.

Donald Thompson

Friendly & efficient

Clifton Martin

Staff was very friendly

sarah williams

Top notch staff, service, and great prices!

Ann Senter

Great customer service. Everyone is very friendly and helpful. Will definitely be back. Thank you!

Antonio King

The mechanic was very mean, rude, and disrespectful. He never met me before but he was pissed off. He failed my inspection due to a bad tire. So be I went ahead and I bought a tire from him. He charged me $118, I checked the tire online and it was $65. I can understand some mark up but that is robbery. Anyway, he then still failed my inspection because the windhield wipers were bad. I went down the street and they passed me no problems. I have a friend of mine that was getting his inspection renewed as well. They informed him that he needs to replace the transmission case and quoted him $2000. He went to another mechanic and solved the issue with $23. It wasn't the transmission case, it was the antifreeze reservoir, it had a small leak that this guy thought it was from the transmission. If you can not tell the difference between antifreeze and transmission fluid, you are not a mechanic! Never ever again will I go to these guys. I would like to tell everybody to beware of these scammers.

Edina Khan

Kept my husband's car for 3 weeks and did not ever fix it! Also lied about work that was done which we found out after bringing the vehicle to the dealer (who fixed it in 1 day). Refused to return our money & had to go to small claims court for a refund. I recommend that everyone avoid this establishment.

Timothy Grow

Terrible service. Tried to call to get a state inspection done and got hung up on.

Haleigh D

My husband and I got a flat tire on Christmas Eve and called and called around for places that would be able to fix it, and seemingly no one was open, until I called Jenkins, in which they were open until 12 AND had the tire we needed! I called at 11:15a and we were 45 minutes away from the shop and I asked if they could still take us if we left right then, and they said that they could. We arrived at 12:01p and we ran in, and they fixed our car right up. They were good, honest, kind men who took time out of their Christmas Eve to help us out, in which we really apprecaited their quick service and willingness to help us out in a pinch. They definitley went above and beyond and I would reccomend going there for any of your auto needs. I will definitley be going back again if I am ever in the area with car trouble!

A. Jae Lee

Great service, convenient location, and they worked on the price with me to keep it affordable. If you run into car trouble on I-81 in Virginia, come to Jenkins. As I was driving to FL in the summer, my AC died, and my dog was miserable. I stopped in Staunton bc I heard it was a charming, historical town, and I found Jenkin's Goodyear because it was next to my motel near the center of town. (They have a clean, spacious waiting room, but my motel was more comfy, and there are several nice coffe shops and stores nearby.) Mike Brooks, the sales manager, was super polite and professional yet friendly. He respectfully listened to me talk not only about my automotive woes, but also understood my travel situation and was very considerate of the fact that I needed to know the prognosis ASAP so I could adjust my travel plans. Mike was diligent about keeping in touch with me all day, even after my cell phone died. The price quote for replacing the compressor made me make an involuntary and apparently alarming screechy sound, and Mike automatically cut a little off. After my mom called her mechanic in FL and got a lower estimate, they cut about 20% off. They understood I was traveling and strapped to a tight budget, and they totally worked with me. Matthew the mechanic worked super hard to get the work done as quickly as possible, getting it done well before expected, even though I was a walkin. Also, they were super nice to my dog :)

Charles Smith

Always seem to be fair and trustworthy

John Humphries

Great place to get cars fixed

Elizabeth Puffenbarger

great price and anyone should go to Jenkins automotive but wish they would help people out on budget

Kelly O'Connell

I used these guys for almost a year thinking they were honest. Not the case at all. I sold my car to a mechanic there because he told me so many things were wrong with it. May have been the case, but now not so sure. Told them my other car was running rough and they told me it was fine. This happened twice. Less than one month later I was breaking down on the interstate. Cost me a $1,000.00. I needed 4 rotors, a caliber, a brake hose, and a tire. I was told the car was dangerous to drive. Lazy, lazy and lazy. They lost the owner a lot of dough and a customer to boot.