Reviews of Broad Street Auto & Tire Inc. (Tires)

Ashley Davis

I wouldn't dream of taking my vehicle anywhere else. The service here is exceptional, and the staff is friendly, professional and honest.

Delores Thompson

Excellent service and fairly priced. Great people to serve the public.

Erica Mitchell

This is a wonderful place to take your car for state inspection or for any issue. They are very kind, professional, and will have you back in your vehicle in no time. Broad Street Auto is a very welcoming business that will not try to take advantage of you- something very refreshing to find. They have definitely won my business!

Robert Baughan

Always the best. Alice and all the employees can be trusted to be completely honest and fair in dealing with everyone. GREAT SHOP!!!

Colin C

Got new brake pads and inspection. The work was quick and done right. They also made an important diagnosis and fix on an issue that saved me down the road big time.

You DidMeWrong

Close to $600 to replace one leaf spring seems a bit much, I even provided the new spring.

Dennis Kelleher

I have been a very satisfied customer for many years.

Howard Kistler

My mechanic for everything relating to my car - state inspections, regular maintenance, and all repairs. The best, and most honest, service I have ever had from a garage. Unreservedly recommended!

Bill Townsend

Great service and very knowledgeable.

Kirsty Peters

I always love coming here. They can really do it all! Always great communication and great service.

Linda Coile

Love this auto repair shop! I cannot say enough good things about them, but a few are they are honest, transparent, prompt, great customer service, and are not overpriced. I tell everyone that asks (and some who don't) about this auto repair shop.

Brian Haddix

Finally, a place that doesn't try to get over on you. They talk to my wife like she knows nothing about cars, (which she doesn't), and talks to me like I know a thing or two, (which I do). Hands down the best garage in RVA. So glad to have found this little gem. But don't come here, I am keeping it for myself!!!

Stas Shuparskyy

Fantastic service, I blew a tire recently and stopped by there after checking the ratings. I was able to get my tire replaced and to trust the Broad Street Auto&Tire guys to draw cash from my glovebox since I left the car there and could only come back and pick it up after their closing time. The proprietor even gave me a lift to the bus so I could get to VCU on time!

Catherine Ireland

Great service. Pleasant, clean environment and fair costs. Has car available for necessary customer use. Highly recommended.

Jason 1776

THESE GUYS ROCK. I called every mechanic in the area telling them I needed to replace my timing belt and was given reasonable offers. These guys went a step beyond and said “Hold On, let’s make sure that’s actually what’s wrong.” I got there at the same time as two older people and they were done and on their way in the time it took to make two cups of coffee! Then I turned out I just needed more oil

Patty LaFratta

So pleased that I discovered this shop! Super courteous, accommodating, flexible, professional, incredibly timely. They are AWESOME!

Charles Major

Could not be happier with service provided by Broad Street Auto. I had purchased parts for my car that I had intended to install myself but had second thoughts about it as time and weather constraints changed my mind. Called Broad Street Auto, on a referral from a friend, and was quoted a reasonable price to install my parts (many shops will not install customer parts). Called for an appointment and left car over night. Job was completed in a timely manner and to my complete satisfaction. Will surely do business here again.

Jack Carroll

Very accommodating and super fast! Found and expertly repaired what another shop wasn’t able to find!

Lee Stone

I've been bringing my car here for the last few months and I absolutely love this shop. The owner is very involved in the day to day, but she always remembers me when I come in. Last month, I had an engine fail on me, and instead of trying to con me into making costly repairs, the shop laid out all the options and let me choose the best one for me. I had to bring my other car in recently because of a battery issue (and I really needed to rotate my tires), it was cold and their waiting room is being touched up, but they were totally nice about it and even offered to take me up to the local coffee shop or mcdonald's of I wanted. A++ would totally recommend to friends and family.

Jewell Wilson

I have been going to Broad Street Auto & ireTfor over 10 years. I would not trust my vehicle with no one else. I trust Alice and Ronnie when they tell me if there is a problem or potential problem. They look out for you and your car. Love them.

Scott Forsyth

I've been taking various cars to Broad St. Auto for years. The crew has always been straight with me, and finish the jobs when they say they will. I recommend them highly.

Nancy Broaddus

Great job

grace holzbach

From George Holzbach: Went to T. J. with Buddy Harris in the 50's and many years later after buying a restored mid-year Corvette was told that the only place in town to service such a vehicle was Broad St. Auto. There I again ran into Buddy Harris for occasional service and being so satisfied began taking my other cars there for service. Since then my family continues to use Broad St. for auto service and whenever the opportunity arises I recommend Alice and her staff for the best service in town. Five stars doesn't begin to describe the outstanding service we continue to receive.

Robert Cochrane

This shop is great. They're honest, affordable, and only do what is needed for your car. On one occasion they actually charged us $30 less than quoted because the work didn't take as long as expected. We're glad to have found a local mechanic shop that doesn't recommend additional work every time you take your car in for anything.

Patrick Robert

This is the only garage in Richmond I trust with my car work. Fast, reliable, and friendly, I highly recommend them to everyone

Luke Tate

I’ve brought my vehicle here several times for regular service as well as for specific issues and it has always been the best experience. I would recommend Broad Street Tire & Auto to anyone!

Jui gitzi

Everything done by well and right on time. Great people, and very trustworthy.

Brennan Mohr

Always been friendly and strait forward.

Christine Bor

Alice and the crew are honest, efficient, and truly pursue quality over transactions. As a young adult female, I have always been treated with integrity and have never been taken advantage of. I genuinely feel valued as a regular customer and will continue being a patron at Broad St Auto! I highly recommend Alice and the crew to take care of your car needs!

Andrew Smith

Came in with a flat tire expecting to pay an arm and a leg; instead, was treated courteously from start to finish, the tire was patched in about 20 minutes, and I paid far less than I expected. Nice folks who are doing a great job.

Jeremy Wilson

They always cater to your schedule for setting up the appointment, and every single time they make sure the job is done to your satisfaction, and they never do anything unless you understand what is being done!

Billy Bacci

I’ve used Broad Auto & Tire for the past 5 years. They’ve always been clear and upfront with me about prices and diagnostics. Staff is friendly and knowledgeable. They were willing to work within my time frame. I even got a free shirt once. Thanks Broad Auto & Tire!

Alex Miller

Bump bump bump went my front tire. Alice and the crew noticed irregular wear likely from my inattentiveness to rotate regularly. 2 new tires installed easily and with their always friendly service. Plus alignment. Get your oil changes and service there too and they will rotate tires whether needed. Always been happy with service and will continue to be a customer. Highly recommended.

Jerry Scholder

Always professional, prompt, and courteous. Never worry things are done right and only done if needed. As a new customer, nice to do business with someone I can trust.

Wendy Penman

Love this auto repair shop. Trustworthy, reasonable prices and good work.

Sally Valentine

Whenever we have a car related issue, I always think to myself, don’t worry, Alice and her crew at Broad Street Auto will take care of this! They are dependable and will help in any way they can. I recommend them for any car-related needs.

Dottie Clements

Always great service. Professional friendly crew. Would recommend to all.

Jeremiah Fabry

Really great customer service. They also followed through. A few other places said I had a difficult issue to fix with my Toyota Corolla. I thought they were crazy when they took it in here and said "NO PROBLEM." Then it was done within a few hours no issues. I'll be back! Thank you Alice and team.

Bob Lacovara

No nonsense, friendly, competent, fairly priced. What more do you want? Dancing girls? Would recommend them without reservation.

Norman Hyde

Solid, dependable service. I have been ripped by chain mechanics before, these folks understand sometimes you just want to keep a dependable older car going. Nice to be able to say I trust my mechanic.

Bahman Rashidi

Great Service & Great People

Nirbhao Khalsa

Literally took no more than 10 minutes to get my car inspected. Great customer service. I'll be back

Elsie Hovis

Alice - You already know you are the BEST!!! Thanks again for keeping my car safe. E

Dan Bryant

All my cars go to Alice. Getting ready for a road trip and Alice checked my car for needed maintence and inspection. Now I'm feeling better that everything's in good shape for the trip. zoom zoom.

Natalie Butler

In the summer of 2015 I brought my car here for a state inspection. It failed the inspection because my high beam indicator wasn't coming on and they told me it was due to my daytime running light circuit board not working and it was going to cost somewhere around $400 to fix and pass inspection. My car doesn't even have daytime running lights installed. Edit: The high beam lights themselves were functioning, the INDICATOR was not working. They said the indicator wasn’t working because my daytime running light board was broken when there isn’t a daytime running light board to begin with.

Wyatt Jamerson

Wonderful service as always- best shop in town!

Greg Knight

This is the only place I'll take my car. They are completely transparent and honest with their work. It is the most stress free/relieving experience taking my car into Broad Street Atuo. They've worked on 2 of my cars for the last 7 years and countless times I've received calls where they not only save me money by suggesting more logical/alternative services than what I've expected I needed and therefore requested, but often times educating me on what's really wrong w/ the car or why I don't need what I thought I did. Can't say enough good about these people. Try em out

Robin Kranitzkyhurdle

We have been using broad street auto since I had my very first car!!!!! That was a very long time ago. Always satisfied. The best part is the trust factor and friendly atmosphere! Alice is A one!! Totally recommend this place. And so convenient.

R J Hinnant

I have been doing business with Broad Street Auto for 30 years. They are knowledgeable and know what they are doing. But the #1 best thing about them is that they are honest. They have had plenty of opportunities to take advantage of me and I have never left there feeling cheated!!!!!!!

James Carroll

They do great job

Robert Carpenter

It's easy to make an appointment. They are honest, courteous, the mechanics are knowledgeable, they will do what it takes to fix your car. I have been using Broad Street Auto for over 30 years. There is no reason to go anywhere else.

Matt J

Been a customer of theirs 10+ years. Ask for Ronny nobody is more honest, hard working, and dependable when it comes to cars. He treats you like family and always watching out for you. Thank you for everything over the years.

Wayne Johnson

I have taken many different vehicles here for repairs, tires and service over 20 years. Now my adult children rely on Broad St Auto too! Service you can trust and mechanics who care.

Troy W

My family has been going to this place for three generations now. They are always honest dependable and reliable and they stand behind their work. Alice and the mechanics are so friendly and efficient. They call you and give you the honest scoop on what's wrong with your vehicle and whats it going to take to fix it. Don't even think about going to any other car shop.

Greg Epps

The folks here are honest and quick with their work. I've brought all my vehicles here since 2018 and always been pleasantly surprised by how quickly the work is completed. I have referred them to everyone I work with and will continue to be their customer.

Cheryl Desvernine

Great work. Good communication and competitive prices

Brian Bowman

Great people and atmosphere.

Kathy Miller

Alice is the owner of the shop and is always willing to find time to address issues you may be having. Cars have a mind of their own. They seem to be problematic at the worst time.... Friday afternoons and the end of the month when inspections are due. This shop is a great place to go when you need answers. I highly recommend this establishment!

C Bon

I found their shop through yelp. They are as good and efficient as others have reported. I will be back!

Chuck Coder

Sent my 18 year old daughter in to have her Prius fixed. They called her back and said her car was done and it was $386. No written estimate provided. They say they called and told her, but no call was made other than the one telling her that her car was ready to be picked up. I called the owner and asked why an estimate wasn't provided. She proceeded to yell at me and tell me that she had to make a margin. Called local Toyota dealer and they were $140 less. Called back again, manager said she would call them but never called me back. Make sure you get an estimate, so there aren't surprises.

Jennifer Glass

Literally always able to fit me in and amazing customer service. I have brought my car here twice now to fix damage from potholes and never paid more that 50 bucks. Can’t say enough good things.

austin chandler

Wonderful ship! Great service and great people.

KATY Tierney

Fantastic

Ted Van Devere

Once again, everything was handle with professionalism and the work handled in the quickest way to get me back on the road!!

Laura Pence

This place is amazing! Always so helpful, courteous, and prompt! Last year I had taken my car in to a chain place (had a coupon for an oil change) and just had them do my inspection as well, when I was told I would have to spend over $2000 in repairs to pass it. My car is not even worth that much, so I was not about to drop that for repairs I did not even know where an issue as my car was running fine at the time. Took it back over to Broad Street Auto and they showed me different things on my car that the first place said were broken or needed to be repaired....nearly all of these "repairs" were related to parts that were completely fine. Not only did Broad Street take the time to actually show me these things, but they were able to make the actual necessary fixes for around 10% of the quote from the other place and they offered me their courtesy car for the day since it was starting to rain so I didn't have to walk down the road to work. Honestly I will never take my car anywhere else while here in Richmond. <3

carl stanley

Always polite and accommodating. Good work and fairly priced. Convenient to me as well so a plus. I recommend.

Elaine Powell

Excellent service, no surprises.

Kevin Webster

Always quick and professional

Electron Pusher

I normally never write reviews, but I feel I must share this experience to warn others. All the work on my and my family's cars I do myself, except for alignments and state inspections which I cannot do. A few months back I was looking for a shop, and tried Broad Street Tire and Auto for an alignment. They did a great job and I had a good experience. A few months later, my mother's car needed inspection and tires. I sent her to Broad Street Tire and Auto and expected to hear a call telling me "Sir, you need tires to pass an inspection." and I was going to buy a set of very expensive tires. Instead, they call me and tell me about the headlight needing replacement(due to tiny, non-safety effecting damage). I took the car home, replaced the headlight, returned it to them and got my inspection sticker. When I saw that my mother had picked up the car I realized they did not shut the hood properly! It was closed but not latched, which can cause it to fly up and destroy the windshield on the freeway(very dangerous). So, I trusted Broad Street Tire And Auto with my family's safety, and they failed in two ways. 1) They failed to report dangerously warn and damaged tires, which should be included in a state inspection. 2) They left my mother's car in a unsafe to drive condition and handed over the keys. Either of these things could cause a horrible accident. Broad Street Tire and Auto seems nice, but do not trust them with your safety. See pictures and tell me if you think those tires are safe. Edit - My Response to the owner's response: 1)Those are the tires that your mechanics say "passed". They are under 2/32 inch and have impact damage. Any tire with impact damage or under 2/32 tread does not "pass". 2)Somebody popped the hood after I returned the car to your shop. I did not bring it to you with the hood popped. 3) I didn't contact your shop because there is nothing you can do for me. I need a shop I can TRUST with my and my family's vehicles and your shop is not that. You endangered my family's life and you can't undo that. You are entrusted with people's safety and maybe next time you'll consider that when an unsafe vehicle comes into your shop. You can say "We follow the guidelines set forth for safety inspections.", but you didn't because any competent mechanic would condemn those tires immediately upon examination.

Tony C

Brought my 30-year-old Porsche for a wheel alignment and tire balancing. They took their time and did it right. This is not an easy car to work on. I am a first time customer and got the impression that they are honest and in it for the long run. My first experience was very good.

christopher whalen

Great people

Bacon Shakes

Passed our car for an inspection very quickly

Diana Simion

Very pleasant people, but I have a sad feeling that the wrong tires were changed on my car. Update: Finding a new mechanic is an intimidating experience, but this place is highly recommended for a reason. I received outstanding customer service after expressing my concerns.

Douglas Evans

Easily the best service shop I have ever used. Honest. Reliable. Friendly. Trustworthy. Nothing is better than having a quality shop to go to and Broad Street Auto fills that need. I wouldn't think of going anywhere else in RVA.

Michele Crenshaw

Very nice professional place

Sam Rorabaugh

Extremely fair, very open and communicative. Mechanics give you the play by play and are not afraid to describe the low-cost run it and watch it scenario, they're not pitching repairs that aren't 100% necessary. Won't take my car anywhere else.

Bruce White

I always found the service excellent. Timely, efficient, and fairly priced.

Zachary Banister

Alice and the team at Broad St. Auto are the absolute best. I have never once been disappointed and we have been loyal customers for 7 years. I can't recommend a mechanic shop more highly. You won't be disappointed.

Southpaw 321

Great job on brake line. Thank you Tommy Mercer Sr

Leon Pearson

I went to get a routine oil change and a state inspection and got completely ripped off. I got charged $88.04 total for both jobs done. The receptionist came out so nonchalant telling me that they had to replace a bulb for the state inspection like it was no big deal. I got charged $4.00 for the bulb and $27.41 in labour to replace a simple bulb. I wasn't even made aware that it would cost such a ridiculous amount of money to change a simple light bulb. They would not back down either on the price either after I contested. Evidently they charge almost $100 an hour for labour at this place so if you intend to get any kind of extensive work done there you're going to be digging deep into your pockets to pay for the labour. Absolutely ridiculous! I have never in my life paid so much for a routine oil change and state inspection. I will be telling everyone I know to *NEVER* take their business to Broad Street Auto & Tire Inc.. Unbelievable... Not to mention, if you make an appointment and have to wait for your car they don't have a waiting area that's inside, so you have to sit outside with all the feral cats running amok until they finish overcharging you for every piece of work done to your vehicle. Best of luck to all of you going there on a cold day and have to wait.

Matt Anderson

Broad Street Auto is not only friendly and honest, but they are one of the few shops that tries to get you the best deal possible. I highly recommend their services.

Charlotte Clarke

Got my car in fixed the problem quickly and well. I am very satisfied!

Pres Garrett

I used to use my car makers dealership for all my repairs but never felt like I got the best service. Since going to Broad St. Auto I have never looked back due to their excellent service.

Iver Baird

The check engine light came on and I did a Google search for mechanics in the area. I called Broad Street and spoke with Alice and got the next available appointment. I brought the car in and was greeted with sincere customer service. I was given an assessment of the problem and what was required to find it. I was then given what I felt was a very fair price for the repairs. While waiting I have an e excellent conversation with Alice and another customer and her kids. The whole experience was warm an inviting, something I have not experienced at a car shop before. I definitely reccomend Broad Street for your auto care needs. Fast, friendly and affordable! Thank you Alice!

DJ Clements

Great Service!

Imani White

Every single time I have been to this place, they have never let me down. The first time I went to them, they fixed a problem with my car that had been going on for weeks and that no one else was able to solve. This last time, they actually took me into the bay to show and explain to me what the problem was (turned out it was nothing, but I appreciated that they were considerate enough to allow me to see for myself). I've also never had to wait long for them to take a look at my car like other mechanics who will literally have your car there all day without looking at it. They are fast, reliable, considerate and so knowledgeable. The ONLY place I trust in Richmond!

Steve McQueen

Nice professional car shop, lovely friendly staff.

Sean Diaz

I had the most wonderful experience here. I'd been driving my car all over town trying to find someone to fix up my car before I had to leave on a road trip. Everyone was telling me no, but then I called into Broad Street and the woman on the phone was so kind and said they'd do what they could. They fixed the problem within a few hours and my car was ready to rumble! I will for sure be back. If you're in need of fast, quality service from people who know what their doing and really care about you as a person, go here. You won't regret it!

Mary Whittle

Broad Street Auto and Tire is the very best. They have serviced all the cars in the neighborhood for many decades. We trust them. The business is also beautifully decorated and a pleasure to visit. Hot coffee and great people . Mary Whittle

Tania De Florian

Good service. They communicate when car is ready to pick up by phone or text.

Janet Weaver

Long time happy customer. Friendly staff and reliable service.

Les Foldesi

For over 16 years I have had positive experience with maintenance and repair of my personal vehicles at Broad Street Auto. The work is excellent and completed in timely manner. The price is very reasonable. Location is convenient for me to walk to and pick up my vehicle. They have a very good reservation system.

Eric Zimmerman

Great service! Been coming here for years - always knowledgeable and honest.

Sharolyn Henderson

Broad St. Auto is amazing. Great Customer service, quality work, fast turn around time. They make it easy. Love ya! Sharolyn

Suzanne Eller

Quick and friendly service for a state inspection.

Erin Ely

Very efficient and friendly. Fixed my brake light right then and there so my car could pass the safety inspection. Thank you!

Anna Wenzlick

Over 40 years only the best! I always take my truck there.The best most personal service around.

Bobafettywap 501

Poor customer service skills...i took my car in to have the battery checked ...when I picked up the car...my door handle was broken...when I told the woman who ran the shop ahe tried to make me pay for it after some heated words were exchanged I was told "don't worry about it I'll just have to deal with it" Her counter offer before I told her we refused to pay a dime was she would pay half....on a door that broke in the watch of her "certified mechnics" Not to mention this is all after 2 misdiagnoses the battery turned out to be a blown fuse for the alternator...we won't be going back there...

T G

We had an unresolved continued issue from another shop and this shop found the issues and fixed it AND could actually give a technical and detailed cause. I was finally able to relax without worrying when the next event would be. Thank you!

Brad Leffler

Without question, one of the best businesses around. The shop is well tended, the staff is professional and their work is top notch. I cannot recommend them highly enough.

Morgan Parrish

Super friendly, honest, straight forward, and knowledgeable staff. I had to get my struts replaced and the person who helped me brought me out to look at the car before it was done and helped me figure out the issue and gave me the best advice. The owner is the sweetest, coolest woman ever! I’ll use this shop forever now.

Katie Dale

Broad St. Auto has fantastic customer service. They are always friendly and honest. They take the stress out of car maintenance and repairs. I can't speak highly enough of the folks here.

Jay Baer

Excellent service. My go to shop for auto repairs!!

James Helms

I have been a customer for many, many years and always leave relieved and satisfied that the staff have heard my concerns, diagnosed my problem(s), and implemented the correct repairs at a fair price. Broad Street Auto is an oasis in the shark infested landscape of auto repairs.

Sian Byron

Best car service in Richmond! The staff are friendly, efficient and thorough.

Kristin Edwards

We recently moved and I hoped to find a mechanic closer to my work. Alice and team were extremely friendly. They listened to my concerns and did not try to oversell me. You can appreciate this is a family-run business and is not part of a larger chain. I will absolutely bring all my cars here and look forward to having a long-term relationship with them. Thank you!