Went there to get a new tire put on and have my wheels rotated. After they were done, I left the lot, got home, went outside to go back out hours later and noticed my center cap was missing (on my 22’ rim) on my back driver side, and the center cap on my front passenger side was loose. I panicked a bit as that is an $80 part, so I retraced my steps back to the shop only to find my center cap in their parking lot broken. I went back to their shop the following day because they were closed when I found my cap in their parking lot by the time I got it the previous day, and explained to the sales associate, Shaun/Shawn [?] what had happened, as I believed that the mechanic that took the wheel and center caps off had tightened the nut on the center cap too tight to the point where it ended up breaking the cap. He acted very rude and hot headed about the situation as if he didn’t even wanna replace it as he felt that the center cap is nothing but plastic and it was gonna break eventually. So, he eventually complied to replacing the cap and told me to take the cap off the one that was loose. So, long story short, when I made it back home, I did, only to find out that one was half broken itself. So, I called and told them about it and asked to speak to the manager and explained to him what was going on before he eventually just ended up passing the phone back to Shawn, as he felt that it was a problem for him to resolve. Shawn told me there was nothing that he could do for the one that was loose because he said that it could have been broken or cracked before his mechanics started working on it WHENIT ALL CAPS WERE ON MY RIMS FINE BEFORE THE MECHANICS STARTED WORKING ON IT, so that left me $80 in the hole having to pay for an entirely new one, given they were willing to replace at least one of them.
All in all, terrible customer service and would not recommend ANYONE to go there! And as a POC, I felt a very racist/prejudice vibe during my visit with a handful of the representatives who worked there.