Update: I appreciate you hearing my concern. Please accept my gratitude. I'm sure I'll be in again at some point in the future as you guys have always done great work on our cars.
Original Post:
First, I want to say that the service itself is very, very, good, and the people are great. This 2-star rating is to do with the customer waiting area. It's terrible. The windows are bare, and the glaring sun either blinds you or it makes the room into an oven and cooks you, particularly in the August heat. I was in there for nearly 2 hours while my car was being inspected. The person inspecting it had to do the inspection twice because of an error he made (which would have been no problem except for the terrible conditions in the waiting area). It was doubly irritating because the manager's office, immediately off of the waiting area has an air-conditioner in it, and when I was there, also had a fan blowing toward the manager's desk. I mean, if the manager knows how hot it can get, shouldn't he provide some sort of relief for waiting customers? I stood as close to that door as I could just to get out of the heat as much as possible. When I told the girl there how hot it was, she immediately turned the fan to face the waiting area. (Nice of her. The people really are nice there, and I do like them.) I also suggested that they at least put up some paper blinds which are super-cheap. They sell some with an adhesive strip, no tools needed. In future, I'm going to go ahead and make the drive to a facility that provides a more thoughtful waiting area. It doesn't need to be fancy, just minimally comfortable.