Reviews of HomeTown Tire & Auto Service, Inc. (Tires)

PJ Neverett

Not even one star! Called to purchase a single tire was treated incredibly rudely by both people I spoke to. Second person misunderstood me, I clarified, he stated he understood and then hung up on me.Will be telling everyone I know to avoid this place. Received amazing service at NTB!!

James Nichols

I WAS a Hometown Tire customer contrary to what they might say to try a refute this comment. I took my business elsewhere because I was treated very rudely (for no apparent reason) by Steve after being a loyal customer.

Maggie Hill

Excellent

mike lancaster

Don’t waste your time, this guy is a rip off. Just had new tires balanced and after highway test found rear tire are still off. They would not even look at their work, told me they know what they are doing and would not even look at it. Whatever happened to people standing by their work, at least recheck it. What a complete waste of money. This Guy is very unprofessional. Save your money and go elsewhere.

Pam C

I needed a last minute State inspection and a friend recommended Hometown Tire & Auto. I can't say enough good things about Steve and his crew. Steve, the owner, was very informative in discussing all aspects of the work his crew performed. When I asked questions about future repairs or items I might need for my car, Steve never tried to upsell any service or products, and was factual and honest with what my vehicle did or did not need. I can't recall the last time I experienced this level of excellence when my car needed service. Also, the waiting area is extremely comfortable. I will be back for sure! Thanks Steve!!!

Marc Koontz

I have had both vehicles serviced here for the past 3 years. They were highly recommended. The mechanics are quick. I have an old car that has needed a lot of work and hometowns always given me very reasonable prices for expert service. I always recommend Hometown for those looking for excellent work and customer service!

Debby Doe

They dont take appts for tires. You have to wait first come first serve.. no thank you . Many places you can make an appointment and are accommodating.

Ken Beane

Went in and had a hassle free experience. The owner was respectful both before and after and I walked away completely satisfied with the service

Taylor Rollo

Very rude customer service.

derek murray

Terrible service, very rude people. And the fact that you are happy that people are not your customers is funny. You argue with ppl that give bad reviews. Rather than trying to fix the problem??? Shows the integrity of your work and the value of customer service..

lilsmomma1

Friendly, honest, reliable. Customers treated like family. I have been going here for my cars for years, always take their advice and have never had an issue. Plus, their waiting room is the most comfortable place you will ever see! I love these guys.

Barb Hicken

Always friendly and professional! Have taken care of our cars for 20 years and has moved on to our Son’s car. Would not go elsewhere unless I had to. Always very loyal to those customers loyal to them.

Sean Dempsey

STAY AWAY FROM THIS PLACE AT ALL COSTS. Steve, the owner, is one of the rudest people alive. For no good reason whatsoever he literally got in the face and SCREAMED at a great dear friend of mine who drove into his garage looking for help (she was a previous customer of theirs). Steve went into a rage because she (according to him angrily) "had an inspection sticker from [another local auto place]" (his competition). For this reason only he rudely asked to to vacate his shop - "get out and never come back!" She has never been treated this meanly and rudely in her entire life and left in tears. She cried for hours. She later told her husband about her experience (who called to find out why Steve treated his wife so horribly). Steve replied hotly "I am a multi-millionaire and don't even need business from pieces of [expletive] like you." If this is the kind of person who runs this place, he will never have my business and I hope he goes out of business and loses his "millions of dollars."

Dave Bessery

Everyone there is nice. The owner is awesome he explains things if you don't understand what wrong your vehicle. The waiting room is like a country home living room.

Miss Mouse

This is a great place to meet all of your auto needs

Lesley Boyd

Great waiting area. Owners are so nice!

Stephano V. Bove

Trust them completely! My parents have been going to them ever since I can remember, and I have never been disappointed.

Zoe Sadler-Jasmin

I got a nail in my tire and went to these fine folks. Not only did they fix it for me but they did it quick and didn't charge me. I will be back.

Dave Girr

These guys are awesome! They treated me right, giving me $200 off my set of tires, because they didn't have my right size in stock. They upgraded me at no cost. DEFINITELY recommend!

Steve Casale

I can not understand some of the lower reviews of this business. They got us in quickly, showed us a few things that needed to be done, and didn't charge us for several extras that they did. The showroom is like a Taj Mahal compared to most auto repair facilities, and immaculate. Meeting them for the first time, we were treated like family. I have found my new auto repair "home." FOLLOW UP 5/22/2019 Again, amazed by the 5-star customer service and extremely fair pricing. This place is a gem, and I kick myself for bring my cars to other places before. Thank you, Hometown!

Heather Nadeau

Friendly staff

Dianna Duquette

I placed a call to inquire regarding inspection of one of my vehicles, made the appointment. Then tried to proceed to question regarding repair of two other vehicles I own and Steve the owner slammed the phone down in my ear and hung up on me!!! I tried to call back twice and no one would answer the phone. (Must be caller ID) Huge mistake because I own 5 vehicles and just moved to the area!! So was looking for a garage to take over maintenance of my vehicles. TRUST ME IT WILL NOT BE THIS PLACE!!! Their comments back to unhappy customers on their reviews, shows the type of business and owner!!

Carl Joecks

THE BEST!

Gene Gagne

Always great service. Make you feel like family. And it always smells delightful in the comfy lobby.

Sawyer Joecks

My family and extended family has been going to Steve & his wife for years and he deserves 5 stars. Here’s what sets them apart: 1. You can be absolutely certain he is only doing what your vehicle actually needs, and is not billing for things it doesn’t, or things that would be a stretch of the imagination. 2. His staff are DIY experts. There have been numerous occasions where instead of ordering a new part, his guys have welded or fabricated their own solution to the problem. Example - I had a major leak in my power steering system and Ricky WELDED his own part. 3. I have to almost beg steve to pay for more labor than he is charging me when his staff have worked one of their miracles

Royal Caribbean Anthem of the Seas 2017

This company has the public all fooled has a Mrs Doubtfire feel waiting room makes you feel you can trust this company further from the truth. Recently had $700.00 worth of done sway bars, exhaust system, was told ready for inspection was a little to early so waited for two months. Went back different person a counter was told he was the owner said I was there for my inspection. Waited and was asked to go in garage to look at things that would not pass inspection. Was told exhaust was loud and needed to be replaced. Immediately I told him that his company just but that exhaust system on and he said that wasn't his type exhaust and I have must of got it some other place it was a below market and he wouldn't have put that on my car. And that he didn't recognize me and I have must got the work done at the company that was in front of his. His wife was the person that waited on me the day I had my work done and they gave me a ride to work. I showed him the receipts and with all the work he did and admitted he was wrong and he still wouldn't have put that exhaust system on. He said he wouldn't put the correct exhausted system on and would not stand behind the work that was done in his shop. I'm taking this company to small claims court... BEWARE OF THESE PEOPLE DO NOT GET WORK DONE HERE!!!!!!!!!!!!!

Scott S

Great service as always!

Whitburg24

Such a poor review due to the fact that a friend of mine that has gone to this company had such a bad experience Yesterday. She was told leave and never return because she had gone to a different auto tech to get an inspection. And the owner of this company is "a multimillionaire and doesn't need any business anyway"

Mo Denis

Zero customer service or professionalism. Would not let my worst enemy go there to get air put in their tires. SUCKS!...Hm...'owner' I could be a customer or not, relying on your shoddy book keeping to see if I'm in there. What many of us do know is when many customers walk out of a buisness with the 'owner' screaming at people, that tells you something about the buisness and family. Good luck! I can do this all day.

Kara Brochu

Super friendly, honest, professional,and prices! You are treated like family, I highly recommend!!

Bryce Jones

Have been using this place for years. They have always treated me fairly

Lauren D

Great place, great people. Steve was honest and got the job done fast! There was no unnecessary work done which I appreciate. The mechanics appeared professional. They offered me a ride when I dropped my car off which is a great bonus. I will definitely use them for all of my future needs. The waiting area was very comfortable. Thanks for a great service.

Timothy Olver

I am NOT a Hometown Customer and NEVER will be, because I've heard enough negative experiences from people that have taken there business there. Everyone of which, no longer is a customer as well.

Sara Myers

Called at 8am for an appointment to get my state inspection done. Flexible openings all day. Was in and out under half an hour and they installed new windshield wipers. Owner is friendly and doesn't push product on you, I knew I needed new windshield wipers. Cheaper than the place I went last year for my inspection and done in a fraction of the time. Will go here for all my automotive needs! Thanks

ANGELA LAFLECHE

Excellent Service! Very friendly and honest! I highly recommend Hometown Auto! I have used them for myself and I also refer my customers to them all the time. They stand behind their work and treat customers like family and friends. I would give 10 stars if I could!

Shelly Desjardin

Always amazing

Eva Montagne

I went in needing my flat tire urgently fixed - they had it done in less than ten minutes for a very reasonable price. I will definitely be going back for other services!

Joseph Cullen

I completely disagree with some of the bad comments here. We've taken two cars there for years. Never a problem. I thought there was an issue with my front brakes. They said there was just some dirt on the rotor, cleaned it off, NO CHARGE! They have worked great since. Another time there was a mix up on tire size. Was given a great discount for my "inconvience". I will continue to go to Hometown!