Reviews of Heritage Ford (Tires)

Heidi Olson

Friendly efficient staff who clearly explain what needs to be taken care of.

Tyler Poirier

They found issues with a few things on my car while doing an oil change that would have killed the engine. Lucky they were able to fix it the next day. Great experiance

Masha Kapetanovic

Always excellent experience and amazing customer service

noah lee

Great Service Team and convenient shuttle to get me to and from Work

Kirk Jean

The Ford Team does an outstanding job from sales to service. I’m very happy with my F150.

Robyn St Peter

Have had three very positive experiences in buying and leasing. Thanks Kevin Dowd!

Jason Broughton

It is best to schedule an appointment to deal with most situations. They will do their best to accommodate but it could take longer than expected if you choose or must wait for your vehicle. Best to have a plan of action for the down time. Free coffee and tea.

Ann Sage

Appointment time wait way too long. Oil change was to be 40 minutes to 1 hour waited 1hour 40 minutes! Ridiculous!

Marty Ferris

I recently purchased a 2013 Ford Escape SEL from Heritage. Charlie Moriarty was the salesman who helped me with the purchase. I did a lot of research on-line and had decided that the Escape was the vehicle that I was interested in. I stopped by Heritage to look at the vehicle and possibly a test ride. I told Charlie that I was not intending to purchase the vehicle right then and he respected that. I drove the car and fell in love with it! Charlie was not pushy at all. After the test drive, Charlie suggested we look at some numbers so that I could get an idea what the "deal" would look like. We did exactly that and I ended purchasing the vehicle right then and there. Charlie is an extremely knowledgeable, helpful, courteous and respectful salesman. He knew the product and was able to answer all my questions. I feel extremely comfortable recommending Heritage Ford and Charlie Moriarty to anyone who is looking for or thinking about purchasing a vehicle. My vehicle purchase experience was fantastic!

Michele Calaminus

Shawn was fantastic. Had a bad transmission, got me a rental car and it was done in one day! Awesome!

Joshua Rose

For some perspective, I'm a full time grad student at a nearby college. I was looking to lease a new vehicle to replace my 2005 Chevy Trailblazer. My fiance has had work done on her car at Heritage for a while (transmission-computer recall issues) and every time she came back from there, she praised the staff and how well she was treated, so I decided to see what Heritage could offer me. Long story short, I walked in after inquiring online about a new truck. I was provided with outstanding customer service throughout the entire process. Specifically the employee I worked with on my lease deal was Kyle O. I would highly recommend him. He was an absolute pleasure to work alongside. I never felt pressured or uneasy about anything. He was super easy to talk to and is all around a genuinely good guy. I ended up getting KBB value for my trade in, coupled with a great deal of rebates and incentives, and worked out an unreal deal on a new truck. No haggle or hassling, just real and honest deals and service. Not sure what else you could ask for from a dealership. I would highly recommend to anyone in VT and surrounding area.

Mark Stephenson

Took care of my recall quickly and cleanly and even did a complimentary VT inspection. Very nice surprise and they completed it earlier than expected. Will definitely go back again.

Carol Holmquist

Excellent responce to my request for an American 4 wheel drive. My salesman was knowledgeable and most helpful. Management was responsive to my request for price request. Finance was helpful in setting up service plans. Overall a superior experience.

catherine myers

I went in when my car was dying, and I had no idea what I wanted. Ben helped me find a great price on a lease, and was super informative. They also helped set me up with an even better price because I was a college student. Ben was super friendly and got me in a 2013 Ford Focus that I love and has been nothing but reliable thus far. Everyone in the dealership was always friendly, and helpful when we needed it. I'm glad I went through Ford and had such a great experience getting my new, awesome car!

Andrew Wright

I've been very impressed with both the sales and service teams at Heritage ford. The staff are always very kind, knowledgeable, and genuinely want to help. Gary and Shawn in service are always super kind and welcoming, even when I've dropped by without an appointment at 5pm! I recently had an issue with my vehicle, and they spent some serious effort diagnosing the issue and are working to resolve it. Awesome customer service. My family has been buying cars from Heritage for a long time, and I don't see that changing. Keep up the good work and thank you for the awesome service!

Siobhan Farley

I recently bough a 2011 Escape from Heritage. Kyle Owen was absolutely AMAZING!!! He was genuinely nice and helpful. I never once felt pressured or uncomfortable which I have felt in other dealerships. Very smooth process. I was very pleased and would recommend him and the Heritage group to anyone looking for a new (or used) vehicle.

Marc Halliday

What an amazing experience I had a heritage Ford. I had a strict budget and the salesman found vehicle that fit my wants and needs in my price range. I could not be happier with my new vehicle. Thank you very much H-Team! Also what do you think Larry and Abigail who work very hard to get everything together and make it a smooth transaction.

Kevin Kittinger

Very helpful with my state inspection. My out of state Ford truck didn't have mud flaps (a requirement in Vermont) so they installed complimentary mud flaps to get me through the inspection. That is nice for a dealership who did not sell ne the truck.

Linda Bell

I have to say that my service experiences have been great. Rob was my service advisor and I couldn't be happier with the service. I have no complaints what so ever. I highly recommend Heritage Ford for all your automotive needs.

marta richardson

Heritage Ford found us the vehicle we wanted, with all the options we were looking for, and provided us excellent service, right down to the dotted line. We appreciated all their help. R and M Richardson

June Jaquish

Everything went smoothly and they finished before predicted time. I will continue to go to Heritage Ford for my auto needs.

Andre Roberts

Quick fast excellent service appointment!!

Julia MacRae

Prompt, courteous service in a clean setting.

VIP Polar Bears

I had to get my head light replaced and they used the light bulb I had bought before hand. I paid less than $20 which was great!

Jacob Gooding

Dillon was awesome! Great place!

Spencer Martin

Servicing a recall on my out-of-state vehicle was a very easy process. The department even informed me I had a free clutch replacement under my warranty plan I didn't know about. Everything returned fine and in order, and Mike was kind enough to spend some time at the end of his shift providing me advice on other items I was contemplating getting fixed, as well as general maintenance. Very easy, pleasant experience.

Eric Ball

Buying a new vehicle is something I usually dread, but my experience with Andrew Melvin at Heritage Ford was a pleasure. I had done some homework as to what I wanted, how much I could afford and what I could reasonably expect to get off MSRP and went to Heritage just to touch base. I told Andrew that I wasn't going to order that day, but I told him what I needed to make it happen. Within a very short period of time, we had a truck configured how I wanted it and at the price I was willing to pay, including locked in incentives. Andrew knew the product and made a couple of suggestions that made sense. He was friendly, informed and helpful. I couldn't have asked for a better experience. I called a week later to make a change in color and it was no problem making a new order to make it happen. Once the truck arrived at the dealership, it was still a great experience with no pressure for up sales, just information as to what the options were for and no recriminations or pressure if I declined. This experience left me feeling good about the whole process and I highly recommend Andrew Melvin to anyone looking to purchase a Ford.

Sanctum1972

Heritage staff has been very professional and cordial in assisting me in my search for another car to replace the old one. They have some nice used cars for those on a budget for those who research diligently for good deals.

Harry Fell

Dropped car for service, out the door in less than 10 minutes!

Aaron Fastman

Chris Nemes and Larry took care of me! Great experience.

c3n Vermont

First visit to Heritage Ford Maintenance Dept. Staff was welcoming and addressed all concerns including a straight from the factory rotor issue. Could not duplicate problem with radio keypad. Was advised to continue to monitor and report back to Maintenance Department which I feel is a valid response given the particular item in question.

Clarence Ogilvie

Quite easy drop off and pick up. Everything was taken care of.

Jonathan Bouton

Paul Thibodeau met me when we walked in off the street hoping to test drive a used Transit Connect Wagon but it had just been sold. He took my contact information, asked about our wants. He followed up when another wagon came in just as we were leaving on vacation. He didn't bug us but kept us informed. We eventually bought it in a very simple transaction and Heritage Ford picked us up from Good News Garage where we donated our older Camry.

Barre Flynn

My car broke down. I was able to get it to them at 5.50 on friday night, they were closing. They saw I needed help and took care of the problem. It took about 8 min to fix. I want to thank them for not turning me away. I was from out of town and would have had a difficult time getting this fixed.

Stuart Burroughs

We appreciate the manner n which Ryan and the service folks handled our concern. They were timely, knowledgable and made the correct recommendation.

Elizabeth Rotax

I had a great experience with the sale man Dylan would recommend to everyone.

Reuven Lane

Charlie Moriarity is probably, hands down, the best person you could deal with. Let’s face it, car salesmen do not have great reputations. A vehicle is a major investment of money for most people. There shouldn’t be hidden or ulterior motives, on the part of either party. Charlie does not hide not anything. He’s going to be a tough act to replace at Heritage when that time comes. But for now, he’s got our business. Sincerely, Rich and Brenda Lane

Alan Matson

Heritage Ford continues to provide excellent service. They are thorough in their inspection of our vehicle and they provide excellent advice as to what work needs to be done and on what timeline.

Daniel Gookin

Heritage Ford took good care of us.....great customer service, business and sales team!

Brett Lamonda

After a bit of miscommunication and unexpected issues getting my car serviced, Shawn stepped up to make everything right and I'm pleased with the outcome. Great customer service and reputable work.

Rick Valenta

Great local dealer and service department. The shuttle is slow, simply because its a busy dealer with a long route. You are better off taking an Uber if you want to get to work on time. Will come here for all my Ford related needs going forward, great shop.

Me ME

Incredibly friendly and thorough.

Scott Mercure

Dave Sturgeon is the salesman to deal with. Cool guy, not pushy and didn’t rush anything. Great experience.

John David Consiglio

Went in for an oil change for my new vehicle. Was in and out in no time. Staff was very helpful and polite.

Stephen Conti

Awesome dealer with a great staff. Thanks Dave Sturgeon for the great deal on my F150!

Juanita Kittell

Thank you so much for an awesome truck buying experience... this dealership cares about the customer. Kevin Dowd our Sales Consultant was the best! He sold us a Beautiful F150 that rides as smooth as a car. I’m blown away by how comfortable, quiet & hi tech it is for our family. Professional, fast, & easy experience. We will be back. Very happy... thanx everyone @ Heritage Ford & Kevin Dowd!

David H

Dropped in asking for an oil and filter change this afternoon. They were swamped with winter tire changes but still squeezed me in and had me on my way in under an hour. Great service!

Debra Glerum

I recently purchased a Truck from Heritage, my salesman was Kyle Owen. I had one of the best experiences I have ever had purchasing a vehicle. If you are looking for a vehicle I would suggest requesting Kyle. Over the past 10 years I have purchased 3 vehicles from Heritage and I will continue to work with them in the future for any purchases. Every time it has been a good experience right from the sale to the service department. The Service Department team are supper helpful. On a scale of 1-5 I would give the whole experience working with Heritage 5 STARS

Ann Ribits

People are very nice and service is great once you’re there and they have your parts, but therein lies the rub. My last appt was to have recall work done - THEY called ME to schedule, I had to leave the car for the day (which is no easy thing to work around) and we found out at the end of the day that they didn’t fix anything because they didn’t have my parts.... what? After a good run around they found some unlabeled parts for the recall and fixed it, but it had to be done the next day so my 2 small kids and I were without a car for 2 days. Now I just made an appointment to get new tires put on my car. I called back a little while later because I forgot to ask for the price and found out through the parts department that the tires are not in stock... for my appointment tomorrow... really? Luckily he was great and said he’ll get them in right away, but what would have happened if I hadn’t called back? They should not be scheduling services if they do not have the parts to do the work, or should at least be making sure the parts are ordered as they are scheduling the appointment.

Chris E

Dylan K and Larry helped find the exact truck I was looking for, no hassle, no fuss, no surprises. They even went above and beyond to get me more for my car vs trading it in. I will be back for my next vehicle, and recommend to anyone in the market for a Ford!

Adam Desrosiers

Awesome service, friendly people

Tom Helmstutler

Very helpful and courteous staff.

Melissa Goscinak

I had a great experience with Dylan when I leased my vehicle. But with the oil change, I've been waiting an hour and a half. Isn't that why you make an appointment so that you don't have to wait so long? Hope I'm not late for work!

Jason LaFrance

Has never done right by me. Gave them many chances. More than they deserve. I've given up.

Sophia Clader

We pretty much knew what we were looking for before we arrived. The sales person was friendly, knowledgeable, and didn’t pressure us to buy more vehicle than we needed. After some friendly back-and-forth, we agreed on a fair price. The people in the financial office also were very nice and explained additional offerings without any pressure or over selling. The vehicle was ready on time and after a minor glitch with some of the technology, we drove off with a new vehicle less than 24 hrs after our first visit.

Ludacris gamer

Great customer service

Katie Johnson

Sales Service was way below 0 go to Heritage in Vermont well worth the drive

Christopher Kasper

My customers are who first started telling me about their experiences with the H Team. I had to see for myself and now my wife and I are both proud Ford owners. Thank you for all you do over there!

Michael Grant

The day/time that I bought my Explorer was probably less than ideal for Heritage... at 5:40 on a Friday, I called the dealership from Barre asking if they (Ryan) would stay open so I could come and take a look at the vehicle. I rolled in at 6:45. Ryan, Adam, and Abbey spent the next two and a half hours dealing with me and I left a very happy man. Being that it was three hours after they actually closed, Ryan still spent a decent amount of time prepping the vehicle so I could drive away in it. I am very satisfied with Heritage Ford Sales and I know that the service manager, Andy King, will always take care of my vehicle when I need to visit Heritage Ford Service.

Jeffrey Potter

Asked and checked the Internet photos of a car they had listed as excellent, drove 1.5 hours to find it scratched up on every panel and it had rust. They would not sell it for less than the full clean retail condition. The sales people were very polite yet unable to bring the price down to match the condition. Well at least the place seems neat and we'll stocked.

Anthony Peden

Radical Blaster Dinosaurs

James D. Sides

I had a extremely specific request on the vehicle I wanted. Ariel Ballard was quite helpful in getting me a test-drive despite it being closing hours, and got the information she needed to further assist me. But at the same time, I felt like I was working with my neighbor and not someone selling vehicles. She then spent about 4 weeks searching for the type of vehicle I was looking for and kept good communications with me but without being pushy in any way. She hit the right balance, which was greatly appreciated. I would easily do business with her again. Also, I was quite pleased with the mechanics. My transmission went out less than 2000 miles before the warranty on it ran out. They replaced it without question and gave me a loaner vehicle as well. Like Ariel, they communicated well too.

Mary McLaughlin

Without an appointment I was able to get my first oil change Thursday. The service manager said it would take an hour. I knitted while I waited and drank fresh water from the water cooler. Thank you service manager for accommodating my needs.

Ross Wheadon

These guys were great! I was in town for a very short time and had an issue with my RV and they were able to get me in and diagnose.

Grace Courville

Always amazing service!

Donald Morgan

Adam Rich and Tanner Ede are awesome to work with. I had a fantastic experience there. I highly recommend!

Jamie Theriault

I can't thank the Heritage Ford Service team enough! I also want to acknowledge Gary Graham, for his above and beyond customer service. It all started with my early morning commute to work at the Hospital and I feel victim to the great Vermont potholes. There was a large and deep pothole in my lane that was so big I was not abke to miss......I had 3 cars in the lane to my left so I could not swerve out if its way. Yes there it was......loud thumb, followed by the wheel pulling hard to the right, Grrrrr. I had popped both my passenger side tires instantly and nicked one of my rims. My tow truck driver from Handys graciously dropped me off at the hospital and brought my car to Heritage Ford on Shelburne Road. Upon calling Ford when they opened to make sure my car was there and to ket them know all my information I got connected with Gary, who truly helped keep me calm and helped answer all my MANY questions. The service department was very busy that whole day with already scheduled appointments and still Gary tried to squeeze my car in there that day. Unfortunately the team could not get it in but Gary did get me a car rental! Heritage did not have any extra cars on site avaiable for me to use so Gary contacted the outside car rental buisness and set everyrhing up for me to have a car. He even offered his shuttle service to pick me up at the hospital and bring me to the car rental buisness! I asked Gary if he could take pictures of the damage to my tires/rims from the pothole as I am making a claim on the state to be reimbursed for my costs from the large pothole on the state road. Gary took multiple photoes and emailed them to me right away. I was constantly updated on anything the team found and they did not do anything on my car without first educating me and getting permission to do the services needed. My car was ready the next day and was even able to leave the rental car with them to take care of for me as well! I was so happy to have my car back but also to put the face to Gary who originally was just a voice on my phone. So.......THANK YOU ALL SO MUCH FOR YOUR "A+" CUSTOMER SERVICE!!!!

Melanie Masi

After having a rough experience with another local dealership, I found myself at Heritage Ford. I had just sold my current vehicle and was supposed to be buying another when after making a deposit, suddenly there weren't any vehicles available anymore. I found myself car-less and in a rush to find something else I'd be happy with. The first person I interacted with was Charlie. He was extremely friendly, informative, and helped me figure out that what I knew I liked, and what I thought I wanted, wouldn't help or make me as happy as what I wanted. I left having my faith restored in dealership sales. Although I purchased a used vehicle, I was not treated any differently than the other people buying new vehicles. Charlie was absolutely wonderful. I can't stop raving about him. Steve Connors was nice to talk to and helped me get to the payment I wanted while filling out the finance information. I was surprised at how well Steve worked, even with his hand in a cast! Corey went out of his way to stop by and talk to my husband and I while Charlie was gone prepping the car. He offered short, but nice conversation to help us pass the time. Everyone we interacted with at Heritage was wonderful, and I will most definitely be back in the future.

Bryan Landerman

A great experience. Very easy to deal with and the team was thorough. Will definitely continue using them for all our service needs.

Eddy Companion

Heritage got me in quickly for a Saturday Vermont State inspection, Gary was great to work with

Tyler Markell

Terrible service after you’ve leased the car from them.

Joe Soper

I was extremely disappointed in Heritage Ford when I called to make an appointment for a VT state inspection only to be told I'd have to leave my vehicle there for the entire day. An inspection!! Called a local independent repair facility and got a same day appointment.

Yankee Mom

Great Buying Experience!!! I just bought a new Explorer from Erika. She made the whole process quick and painless- she and the Heritage Team were willing to work with with us on the price and trade, in order to fit into our budget. I would definitely recommend dealing with Erika or anyone else at Heritage, and I look forward to continuing trading and doing business with them in the future.

Kristin Paquette

Friendly, attentive, knowledgeable staff. They listened to everything I said and found the perfect car and made it work with my budget. I worked specifically with Katie Lyon; she was very easy to work with, down to earth, no pressure.

Roger Anton

Excellent!!

Greg Roy

Top notch! Prompt, and friendly service. All my concerns addressed, all my questions answered. Thank You Heritage!

Mike Glassmoyer

I just got home with my brand new car from Heritage Ford and I can only heap praise on everyone at the dealership for the experience I had. From start to finish, I felt like I was being treated not just as a customer, but a human being--like my time and wants and needs were all valuable, and like they wanted to help me. Special thanks to Katie for getting me the car I wanted, even going out of her way to make sure I was updated on when my car was delivered, as well as making sure I got the color I was really looking for quickly instead of just delivering me another color that was more convenient to get ahold of. Before I walked into the dealership, I had never purchased a car for myself, so I didn't even know how to set up insurance or registration for a car--Katie helped with that too, explaining how to work with the insurance company. The Heritage team even took care of the registration, and installed my license plates for me before I even got in the car. I also want to appreciate Chad, who helped make sure that all the paperwork was done properly, that I was getting the best deal possible, and that I was getting the best service for my car as well. And I'd also like to thank Celeste for getting the process started for me, reaching out when I first expressed interest and found me a better deal than even what I walked in expecting to get. The entire team at Heritage is amazing, and if I stay in Vermont for the long term, or even somewhat nearby, they have turned me into a lifetime customer. Thank you all so much.

Katherine Pouliot

Heritage Ford goes out of the way to give you the best customer service. They are all friendly, and work with your schedule. I would recommend them to anyone.

Adam Donnelly

The folks at Heritage Ford are fantastic! As a first time car buyer I was so nervous going into trying to buy a car on my own but everyone there made me feel at ease! It was a smooth, easy, stress free process from the test drive, to negotiations, to signing on the dotted line! From the sales staff, to the finance department, to the mechanics they're all honest, real, down to earth people! They will work with you to get the best possible deal!

Amy Boerman

I recently got a new Escape at Heritage ford, my second car from this dealership. Dylan Krause was friendly, helpful, not too pushy, and fun to work with. He made the process simple & I'd recommend him to my friends & family. Thanks again, Dylan! Amy & Jack

Sera Jarvis

always quick and courteous--they do a good job

Natalie Coughlin

We purchased a 2016 F350 with cash 12/2018. It had 30k miles on it. It has had nothing but issues since, even needing to be towed 3 times. We use this vehicle for our business and it is costing us lost revenue every time it breaks down. We have had it less than 6 months and the dealership is refusing to return or replace this lemon, or even to extend the bumper to bumper warranty we purchased on it. Do not purchase from this dealership if you want a company who will stand by their vehicles.

Elizabeth Edgerton

The mechanics did a good job.

Thomas Ohalloran

These people here at Heritage Ford are the most understanding, kind, and capable folks I have ever worked with! Thanks to you all, my family is grateful!

Nancy Blouin

When my car needed to have a recall fixed, they were so great at taking care of my car and me. The staff were considerate and professional and very very friendly.

Jorge Wolynski

I had a great experience purchasing my vehicle from this dealership a couple of months ago. I loved the treatment and attention I got from Michael Connolly (Mike). He is by far the best sales person I've ever encountered at a dealership. I've had some experiences with sales agents at dealerships before, including Ford (in NY), which have left me with a sense of distrust and disdain. Mike completely turned that around. He had cool, laid-back, open and honest attitude that inspired trust, which is very important and rare to find in this industry. He seemed like a very genuine individual and he made my experience very comfortable. I got no surprises (except pleasant ones) when it came to the financials or the performance of the vehicle (2013 Ford C-Max). Love the car. I will certainly be recommending this dealership and agent to my friends and family and hope to deal with Mike in the future.

Joe Hurley

A couple years ago I brought my 2005 Ford Explorer in for some work on the rear tail light. Most 2005 Explorers have a crack on the rear tailgate near the logo from people slamming the top half of it when closing. Mine did not until I got it back from Heritage Ford. I noticed the crack a few hours after I brought it back. I got in contact with the manager telling him the situation and he just flat out denied it and said he saw the crack when I first brought it in. What he saw was another Ford Explorer the same year and color they were servicing that day. I noticed that vehicle when I dropped mine off. Heritage ford flat out denied that they cracked my tailgate and refused to make good on it. My tailgate remains cracked to this day. My service engine light just came on. I’m not sure where I’m going to bring it but I do know it won’t be Heritage Ford.

Gary LaShure

I brought my vehicle in for an oil change and check up. The service was very quick and efficient! I was in and out right away. I would highly recommend Heritage Ford for service.

Ashley Husk

We came to Heritage Ford looking for a very specific brand new F150 for my husband. We worked with Dylan. They didn't have it in stock that day, but Dylan called us back a week later to let us know it just arrived off the truck! He put it aside for us, and we completed the purchase a day later. He was informative, funny and easy to work with. It was the most simple car buying experience I've ever had. I would absolutely recommend Heritage Ford and especially Dylan to all my friends and family! I'll be back later this year to see Dylan and buy a new Expedition. Thank you!!

Alex Noftz

Friendly staff and convenient scheduling. My only gripe was that an oil change took about 90mins. Buuuut I also wasn't paying, Sooo probably can't complain too much. Purchased the car here and would certainly consider doing so again.

Pamela Kraynak

Mike Connolly is enthusiastic and honest, a great sales representative to work with at Heritage Ford. He cared that the car I purchased was a good match for me and my family. He did the extras to make things worked, seemed to have an excellent rapport with his supervisors and made the whole experience fun and enjoyable. I also liked the atmosphere at Heritage Ford - people were friendly without the creepy oversell feeling you get when you visit car dealerships. I would definitely purchase another car from Mike and Heritage!

Ian Smith

To much pressure

Jessica Hakey

We worked with Dylan and Michael Hassett and had an excellent experience purchasing our new vehicle. Highly recommend them and the Heritage Ford team! Thank you!

Richie stfrancis

They don't work with you it's a waste of time to go there and called u back to tell they se if something they can do just get Hope's they are really cheap don't go there

Cindy MacKechnie

Everyone was so nice.

M Malloy

Called to confirm availability of a used F150. Offered to leave deposit, was advised they don't hold vehicles but will not sell them if a customer is on the way. Made (and confirmed) appointment for 9:00 AM the next day that they were open. At 7:45 AM, when were halfway to Burlington, Rich called to confirm the truck was available, all good. We arrived shortly before 9:00 AM, after driving 2 hours, the truck was parked out front. Waited about 15 minutes before Rich came out to inform us that, sorry, the truck was just sold. Waste of money and half a day of work. EXTREMELY poor experience, sorry that I can't give less than 1 star.

Angela Kiefer

The service department at Heritage Ford was outstanding. Everyone was courteous and willing to go above and beyond to make things right with our vehicle.

logan brown

I have never really had a good experience at a dealer before. At Heritage, my last two experiences have been great. This summer, my van suddenly would not go into park. I drove it to Heritage and they put it right on the lift. This past Monday I showed up for a snow tire swap and it turns out I was a week early. They got me in the queue and swapped the tires anyway.

Bob Pratt

Great work as always on my 2017 F250. Thanks !

Joe Bobee

I arrived early for my appointment, no problem, the service desk checked me in and did my service quickly.

Kristina Hermanson

I leased a 2013 Escape from Heritage and Chad Tobin was an amazing sales rep. He listened to what I was looking for, and didn't show me cars that were beyond my price range. After a poor experience at another dealership I was so pleased with Chad and everyone at Heritage. I would highly recommend them!

Allan Bradley

I worked with Bill LaBonte at Heritage Ford. His suggestion was to lease a 2019 Ford Escape that was on the showroom floor. He answered all of my questions and worked hard to close the deal. When you have to make a decision whether to buy/lease a car it is equally important to work with a trusted and experienced sales representative. Bill and his associates at Heritage Ford certainly worked to create a positive experience.

Ryan Dudley

Good dealer. Wasn’t happy with the Ford Truck I bought but the service was good.

Rachel Van Ornum

Went in for inspection, which was included in my car lease, went smoothly and quickly. Everyone was friendly and knowledgeable. The one and only issue I have had here is that the waiting room is always painfully loud, with loud music and louder TV, even with headphones on, it is painful.

Jared Alvord

Heritage Ford took fantastic care of me and my F-150 during my last service/inspection appointment. They were efficient and professional, and went above and beyond. Just another reason why I exclusively use Heritage for all of my service needs.

natalie coughlin

We purchased a 2016 F350 with cash 12/2018. It had 30k miles on it. It has had nothing but issues since, even needing to be towed 3 times. We use this vehicle for our business and it is costing us lost revenue every time it breaks down. We have had it less than 6 months and the dealership is refusing to return or replace this lemon, or even to extend the bumper to bumper warranty we purchased on it. Do not purchase from this dealership if you want a company who will stand by their vehicles.

Erich Kasprik

Very happy that Ford can keep my 2007 F150 running well.

Joseph finnegan

Don't know yet, have yet to get my car back, I'm looking forward to upgrading the star system UNTIL NEXT TIME....

Andy Parker

Look around for other options.

Zack Borst

Excellent service and I got a sweet deal on an Escape. We have purchased the vehicles through the Toyota side of the group and I would say the Ford side is just as great. I will definitely do business with them again.

Nick Stagers

Great purchase. Dave helped me get the truck I wanted and made sure that I had a loaner while I was waiting. Great dealership, will defiantly be using Heritage next time I need a new truck.

Richard Cruickshank

Great team at Heritage Ford. Quick and easy service to my F 150 then on my way !

Z land

Service department does not have their act together. I dropped a car off early in the morning because of a recall notice. I made the appointment prior week. I told the service department about the reason for me bringing it in when I made the appointment. Asked for an update early on. Never got an update. I called to check the progress and all I got was an extremely long wait (25 minutes) to TALK TO SOMEONE. Or an option for somebody to call me back. Left a message for somebody to call me back BUT NO ONE CALLED ME BACK. Kept calling but just got long waits and voice mail. FINALLY GOT THROUGH TO SOMEONE. The person who answered in the service department could not find me or my car in the system. I requested to talk to the person we spoke to when we dropped off the car. He said, oh yeah we don't have the part we will have to order it. It will probably be middle of next week we will call you. Never got a call! Most importantly when we made an appointment to fix the recall issue wouldn't you think they would have already ordered the PART!!!!????!!

Brian Yates

Took my focus in to have work done due to a recall notice. Staff were courteous and helpful and the work was completed in a timely manner.

Peter Kucmas

WOW...Could not be more pleased with the people and the service. They were extremely pleasant, honest and direct. They are a curteous dealership that I would most definately do business with again. The F250 is spectacular and the price was right on the mark. Thank you Kevin D. for everything.

Holli Trudo

I am absolutely thrilled with Abby and Kyle from heritage ford! They both helped me through the process of leasing my first car. With no credit report, and just having started my job as a stylist right out of cosmetology school, I was not expecting to be able to lease a car with no down payment. I'm paid biweekly and started 2 days after the pay period, so my first check won't be in until the end of August even though I started the first week of the month. Kyle and Abby were more than happy to work with me and get me set up. I would suggest heritage ford to anybody! So unbelievably happy with the service I've received and I think that ford may have me hooked for life. Very impressed. Thank you again to Kyle and Abby!!

Karen Cyr

Spectacular service! Very efficient service department.

George Handy

The worst sloppy mechanics, I went to replace a coil and after couple weeks I had the same engine hesitating problem, they advised me to replace the engine ( more money in their pocket) then I said no and I ve checked the coil what they had replaced , It wasn’t hold right with the bolt what it supposed to hold the coil to the engine body. They brake the threads on the bolt and they didn’t bother to replace the bolt . So my coil was spinning around freely not being secured on the top of the spark plug, trash service people !

Mel Symeonides

I was very impressed with Heritage Ford. Mike Connolly was a great salesperson to interact with, he very quickly picked up on exactly what I was looking for and helped me make a decision without being pushy in the least. I was very glad to drive off in my brand new Focus, which I am enjoying very much. I can pretty much guarantee I will be back there for my next car.

Zack Sawyer

Dillon M. was great. Enthusiastic, without being overbearing. New more about the Transit Connect than any other dealership I had encountered yet, and patiently listened to our concerns. Everyone else we encountered at the office was friendly and helpful too! They also have a very large stock to choose from, with plenty of discounts. Easy location, outside of Burlington.

Brett Gardner

I just bought my third straight vehicle at Heritage Ford. Our experience on this purchase was excellent. Mike Connolly was one of the most knowledgeable and helpful Salesman we have ever worked with. They were able to make the deal for the F-150 that we were happy with. Overall it was a great experience. From past experiences however, the Service Department is less than stellar. Not horrible, but not the best either.

joshua davies

Great place. always been treated nicely. long wait but everyone isnt afraid to talk to you to see how your doing. they also remember you and what you bought.

Adam Josey

Paid twice as much but part fixed issue

James McKnight

Great service, all that can be expected.

Nancy Keeler

It is a very professional welcoming business that goes out of their way to help you.

george freeman

We were able to book an appointment for state inspection and maintenance services within a few days of the phone call. I arrived on time, service started immediately and was completed thoroughly in a reasonable amount of time. The cost was reasonable, too. Thanks, Heritage Ford Service.

Jordan Wires

5 Stars for Brittany over at Ford! She took car of me purchasing my new 16 focus for my business Wires Computing. Process was smooth and they were helpful as they could be. Although my new car did have a faulty gas gauge, which was no fault of anyone there but they let me use a rental at no charge while it was getting repaired. They did also fill the tank before purchase as a nice gesture!

Bill Westervelt

I take my truck back for the free annual inspection and they do a good job. Always professional and reasonably quick.