Reviews of Capitol City Buick GMC (Tires)

Jon Amell

Although the management of this place I am not a huge fan of. I can say that Armel the salesman that I have worked with is the best I have dealt with. He is not pushy in any way and truly made the experience about what my wife and I were looking for. I would certainly work with him again although like I mentioned if this was a review for the dealership management team it would not be 5 stars. 5 Stars to Armel.

Mark Corby

Everyone there made my visit fun and enjoyable. Great truck and great service. Thanks Karl and everyone else who helped me get the truck i wanted!

Jeannie Graves

Josh Audet and Capital City were great to deal with thank you!

Samantha A

Went in looking to buy a truck for my husband. Sales associate was Allison. She new her stuff about the trucks, was kind and honest, really listened to what I needed and wanted. She found the perfect truck for my families needs. I would recommend her to anyone.

Richard Baker

This is the 6th vehicle that I have leased through Capitol City Buick GMC. Scott Campbell has been my go-to salesman each time. He is a true professional in his dealings and always takes time to talk with me when I have questions. He is extremely thorough in his work and very respectful to my wife and I. He even checks with me from time to time during the lease to see how it’s going.

Rachel Hart

Thank you scott for the awesome job if anyone go there you should see Scott

Jesse Day Sr.

Got a great deal on my car from Capitol city Buick gmc come see Karl Preus

Justin Town

Bad Experience. Don't be fooled by there rating score, they have their own employees giving themselves 5 star reviews. What a joke - do not buy from them.

Douglas Farnham

Lou Ann and I had a very good experience Josh answered all our questions and was very professional. We would recommend to anyone to do business with Capital city GMC.

Rennat Marie Tanner

Every question answered. A pleasant experience in a sometimes overwhelming situation...I'll definitely be back for all my automotive needs

Monique Garrett

I went there on fauls pretense ... So.done told me they would call an never did I called @ 11:00 an again at 1230 talked to someone said they would talk tthat person an have them call me guess what no call not a happy person I don't like beging bulkshitted around

Aj James

Professional Sales people, Superb Service and an excellent Deal.....What more could you ask for! Jean loves her new car!!!

David Simpson

Our sales experience was excellent! Couldn't be happier.

Anna White

Jay and Justin were both very helpful!! Jay got me approved and I was only there for about an hour and a half! Very happy with my car and the service there :)

Jerrold Tanner

Im rating it a 5 star, since...well your dealing with me

Casey Lafountain

Thanks Colby! Great service, salesman and nice dealership. Excited for our new AT4!

Stephen Ford

Customer service sucks! Good luck getting warranty work fix right. And they dented and scratched my truck before i even got it off the lot or had the keys in hand. Then just want to do body work instead of replace the brand new truck. Now im paying 63,000 dollars on a truck with major issues and body work. I should have bought a used truck! Stay clear of capital city! Find another dealership!

Justin Marriott

Don Pinette was a great salesman!! Attentive to details, knowledgeable and service focused. Go see Don to get a great deal on a great vehicle.

Susan Mitchell

update, just found out the truck I bought in July, used won't go into 4 Low..called at 8 a.m yesterday and left a message to make an apt to have it fixed... under 12,000 miles , 12 months. NO CALL BACK..probably pissed because of my review...even tried to trade this truck in to Toyota but I owe more than it's worth....OMG... salesman showed me a truck I KNEW I couldn't afford but promised me he could find financing..... well after 5 days of driving this truck I brought it back... knowing it wouldn't happen.... so surprise they had the perfect truck for me.. a truck that had obviously been traded in the day before.. smelled like an ashtray.( still does when it's damp). burn hole In drivers seat... parts missing ( oh and ordered. NOT). no manual... that is another nightmare... so 2 weeks after buying it I had to spend 100 bucks to get the tailgate to stay shut... did NOT want to deal with them anymore... so mad at myself for not going to Toyota..oh and then I talked to the sales manager about getting a manual and was told he would find me one but to check in with him in a week... surprise !!!! never heard from him... and now my check engine light is on and it's due for inspection.. AND I have NO frigging manual to check .... I will be visiting this terrible place if I have to pay more to get it inspected.. oh and salesman made me think I was getting this extra coverage for parts etc as part of the deal well guess what .. it cost 2000 bucks... I owe 10,000 more than it's worth.... don't go there especially if you are a woman....

Sally Ward

I would give this dealership a minus in stars. We were tricked into a lease and given only a lousy $100 for our trade. They pushed the paperwork on us and never went over the details so didn't notice the outrageous trade in value until we got home. Called them and got no call back. Called again the next day and finally got a call back and was told it was too bad, the paperwork was signed and that we could do nothing about it. Drove down there from our home about 45 min. away and talked to the manager Devin and was still told the paperwork was all signed and nothing could be done. No sorry, no trying to make things right. Will absolutely never do business again there and will let everyone we know NOT to go there. Worse experience ever. Lost a lot of sleep over this one. They took our car and will probably sell it for $10,000. When I told Devin that, he said probably not that much. Well it's a hell of a lot more that $100.

Shelley Cox

We drove 3 hours to meet with Scott Campbell and he treated us right! We walked away with a great deal! Everyone at Capital City were wonderful to work with! Scott took care of us, easy to deal with and delivered everything he promised!!! Next time we are in need of a new truck we will definitely make the trip back to Capital City to deal with Scott Campbell!!!! Thank you scott!!!!

Sally Goodrich

work done perfect. right on time . pleasant place to wait. out ahead of time i specified.

Evan Cross

Joshua was super easy to work with, I was in and out in 45 minutes.

Lyman Clark

Welcoming service department. Kept me up to date with all maintenance concerns and service was completed on a timely manner. Thank You!!

Devin Carten

Capital City GMC is a joke of a place!!!! I have hated them since 2009 and my darling husband chose to buy his truck there (what ever I definitely didn't want to give them my business or money but obviously I have no say in these matters) today it took them an hour and a half for a pre-scheduled oil change....... I sat in the lobby with my small children FOR an hour before I got rather PISSED.... I'm pretty sure they did not start the service till I brought my children in from the closed waiting room to the service center to ask what was going on. FURTHER MORE you spend 30,000 on a vehicle and they can't supply a SPARE TIRE????? What is that? We were told 3 weeks ago it was ordered and on its way.... OH well I guess the sales man that sold HIM the truck has been "let go" and they see no documentation of a spare tire being ordered and I guess we are S.O. L!!!!! Just horrible!!

Annie Limoge

They do a good job repairing your car

Diane Boutin

We are lifelong customers and Scott Campbell is always awesome! Love our 2018 GMC Sierra!

Beate Wittag - Kane

Armel was knowledgeably, patient and honest! It was a great experience purchasing our latest car at Capital City in Barre!

Sherri Campbell

Scott Campbell does a pronominal job at listening to his customers wants and needs.

Michael Mccauliff

Load mouth salesman was very demeaning came to buy a truck left looking else where

Sara Davis

I needed a new car after my lease ended and I found one on the website, spoke to colby and he brought it to work so I could test drive it during my lunch. After I decided to purchase it, he did all the financing, got all the info from me and all I had to do was sign some forms and drove off the lot. The finance manager was very nice as well- I love my new car and very relieved car shopping is over with! colby made it very smooth.

daniel evarts

Took care of my car problems without any hassle. Thank you rich for all your help

Shannon Isaac

Great people! Especially Scott Hawkins in the service department!

Olivia phelps

Probably the most unprofessional and disrespectful place I have ever gone. I would never recommend them for anything.

Darrell Alberico

My husband and I went in to the dealership today to claim our prize when we were pleasantly greeted by Darrell. He took us in and explained the event to us. We told him about the recent major repairs we had and the terrible position it had put us in with our budget. Darrell and David showed us the perfect vehicle, how they could make it affordable for us to fit it in our budget and assure that we had no more unexpected car repairs. Thank you Capital City GMC and Just Drive Events for our 2018 Ford Escape!

Neil Harvey

The sale people are great and great deals awsome place

Woody

Honestly the worst experience I've had so far at a dealership. The sales representative's I had were super pushy and don't even give you a chance to talk. The guy I had didnt even listen to what I had to say as well. The guy had me do everything ass backwords he had me go thru all the paperwork before we even looked at trucks. And then after they try choosing a truck for me and show me two junk trucks I finally told them I would like to start looking at there inventory so we stop wasting time with the junk trucks. Then we go inside and the manager still didnt give me a chance to find the truck I wanted, he still was choosing trucks for me. So the last truck I look at I ended up liking. So we get to the prices of the truck I want and the value of my trade in, they give me the value of my trade in and then i told them that the truck they were trying to sell me was to much, then they lowered the price of the truck then changed the value of my truck by more then 90% difference. They play headgames and mind f you to the point then basicallyy make you sign the papers. But good thing I didn't sign....thats crazy!! Glad I saved my money and can spend it elsewhere.

Cynthia Perry

Armel was kind and helpful, and helped me sort out what I needed and didn't need in a vehicle. He helped me find something in my price range that was comfortable and reasonable. I would recommend Armel to others for help buying a GM car!

Sean Palmer

Very good experience. I love my truck and the entire sales staff was very kind and helpful.

Josh Halberg

Misleading Marketing = Lies I received a Capitol City marketing flyer in the mail the other day. It showed 4 levels (rows) of prizes ($10,000, $500, $100, and $5 VT Lottery scratch ticket). In line (exactly matching) with those four prize levels were four rows of names which could be revealed by using the red glasses that came attached to the flyer. My name matched twice on the row that was next to the $100 prize level. I was skeptical and had 3 other people look to see if they also thought that I’d won $100. All agreed that my name was listed twice right next to the $100 cash prize. I then called the dealership and spoke with Jay Tanner, telling him that it looked like I’d won $100 and wanted to make sure this was legitimate before I made the dark rainy drive to Berlin. He said “Congratulations, come on in. This is totally legitimate.” I was very clear that I didn’t want to buy a car and he said that was no problem at all. At no point did he tell me that matching rows did not mean matching prizes. So I left work early and drove over. Upon arrival I met Scott Campbell, who was very friendly but told me that the prize levels didn’t match up to the names that were *right next to them, row by row*. I let him know that I thought this was dishonest marketing and he agreed that it could be “misinterpreted”. He took my information and then led me into an office to check my code vs the prize poster. Not surprisingly (at that point), I won a $5 scratch ticket instead of the promised $100. I then let the person in that office (whose name I did not get) know how this was misleading and false advertising. He told me that I was not the first person to express that concern and that they would not be using this promotion company again. I understand that marketing campaigns are often sketchy or downright dishonest, and it is really up to the buyer to beware. My main complaint is that I told Jay Tanner on the phone that I thought I won $100 and he never asked why I thought that this was the case. Instead, he let me drive over 80 miles round trip with only a $5 scratch ticket to show for my time and gas money. I wish I could say that I won something on the scratch ticket but I did not. I present this as a cautionary tale. I know nothing about Capitol City Auto's cars. But I can say with no doubt at all that based on this marketing campaign, I would NEVER purchase anything from them or recommend that someone even waste their time looking. Pass them by and try to find someone honest.

David Murphy

Joseph, the sales person was very knowledgable and worked with us to make a great deal. We had shopped two other dealers and they could not match it. We were treated with kindness and respect.

Rick Lanpher

Karl and his team were great to work with. They sold me the truck of my dreams. Thank You Guys

Joe King

Sale team was great service department not so good had work done and then on the paperwork stating things on paper that customer had said which customer never said. Also in my opinion rude and insulting to customer.also one of service managers saying 2year old vehicle is old will have problems.alsoif you need warranty workCODY Chevrolet can do work on gm vehicle

Laurie D

I bought my 2016 canyon in October 2016. It had a deep scatch on the passenger door. Joe the salesman said they would take care of it. Well i brought it up to get an oil change and truck wash. When i got it back there was a scratch on the hood. I called them to let them know. Thats all i got from Scott the service manager was im sorry. Stating that has never happened before. Making it sound like i did it. So i brought it up on monday the 19th of june. I was told by mark at the body shop that the scratch was to deep to buff. Both on the door and hood. I as well noticed a scratch on the roof. As well as that is to deep to buff. It needs a paint job. I was told by joe that they wont pay for it. I asked to talk with Mr. Farr and was told he isnt available. How is it my responsibility to pay for something i didnt do.? What kind of business is this? Sell a vehicle then your on your own???? I was told to buy from you. BIG MISTAKE. Customer service is real bad. I want my truck fixed as promised. I will be contacting corparate headquarters as well as bbb. This is ridicules to be put through this bull. Mr. Farr if you read this Please contact me. Thank you.

Ethan Lawrence

Karl Preus sells diesels cause he hate's Prius! Haha in all seriousness he is a great salesman who really cares about his customers, he's not happy until you are satisfied with the deal you are leaving with, they treat you like a friend not a customer, my whole family has purchased vehicles through Karl and I have purchased 4 trucks from him and will always return! If your looking for a good deal with garunteed service come see him for yourself!!

Zachary Green

I went to Capital City first thing in the morning, and was greeted in the parking lot by Armel. I told him what I was looking for, he spoke with the sales manager and they found a truck that matched my needs and budget. 3 hours later I drove home in a different truck than I showed up in. Less than 100 miles later I had to bring the truck back to have a wheel bearing replaced, they fixed it and I got the truck back by the end of the day. Armel was personable and very helpful with repairing the truck, he even arranged for a shuttle to pick me up from work so I could get my truck before closing time. He was upfront with me and understands Vermont is a small state with big ears. So thank you Armel it was a pleasure doing business with you.

Hawk Dobrich

The service dept goes the extra mile . They put in the effert we use to get in the older day .

Devin Parsons

Had the pleasure of working with salesman Colby Rowell on the purchase of my 2015 Denali Duramax. He is nothing but upbeat and personable, honestly felt like I’ve known him for years and I had only just met the guy. Banks were playing battleship with us but Colby and his team behind him got the job done in a real great easy manner in the end, definitely made a repeat customer out of me from this experience, appreciate all the help Colby!

Big Den

Very pushy sales team ("Professionals") that takes advantage of and prey on people with less than perfect credit. They back you into a corner and basically scare you and make you sign contracts under extreme duress. They sell used junks with many problems that have not even been through the shop to be checked out yet. I'm not saying don't go there, just be forewarned.

Douglas Carter

I had a great experience scheduling an appointment for service on my GMC Canyon pickup. Courteous service agent, identified future work to be done. Fast service.

Jon Sairs

I always get great service work here on my pick up.

Jeremy Vorce

Scott Campbell awesome sales person hassle free experience.

Cathy Davis

I just wanted to take a moment to say "Thank You!" to the service department at Capitol City Buick GMC. I did not feel like I was just a number. You took the time to explain what was done to the car and you were thorough, quick and friendly. I hardly had time to read my book!

JUSTIN ROCKIT COLGAN

Had a great experience with a salesman!

Mark Stanford

Took a little while, but I am a very satisfied customer and proud owner of a brand new GMC Sierra truck. Thanks James Mulligan!

megan flemings

Went to several different dealers and each one pushed the most expensive trucks on me. All were nice and I liked them but they didn't fit my specific needs. I finally went to Capital City GMC and they listened to my needs! Found the perfect truck! And to top it all off they were struggling to get me approved for a loan but they never gave up! They were absolutely amazing! The sales reps made it such a fun experience and really made me feel like they wanted to understand my life style, so I would be happy with my purchase.

Connor Freeman

Colby was all around amazing guy to work with he was extremely helpful and courteous. He’s a very accommodating, professional, and articulate businessman. If you’re looking for a down to earth salesman to get the job done ask for him!

Kelly Locke

If I could give less than a star, I would. They intentionally misrepresent prices on their website to get you in there, and then they pull the switch and forget what they went over to ask the manager about. Even after emails back and forth that expressly talk about the discounts. There are more reputable places that deserve your business. And mine. I will ultimately buy a new car elsewhere.

John Fitzgerald

Some good some bad, I had issues with the truck pulling to the right that I basically had to fix out of my pocket through your dealership who had their heads up where the sun don't shine, what happened to marketing a sound vehicle from the start, I felt like all they wanted me to do was ring the damn bell before everything was somewhat right, and not much give and take for price and trade, I rate this deal 1-9 as a 3 at best. I got a truck that will work for me but the more I get to know it the more issues crop up, tail gate , back bumper bent, scratches and dents, holes in the bed, holes in the dash,etc etc, Ford mud flaps, come on man, no attention to detail on marketing a quality product, some of that stuff should have been made aware of at least, you owe me mudflaps to say the very least

Wanda Trepanier

Set my billing up with my 911 address - my bills are in ghost land so now I am 3 months behind , I am making a phycial complaint as well due to they have ruined my credit. THANK YOU CAPITAL CITY GMC

Russell Scott

The purchase of my 2016 Canyon SLT from your dealership couldn't have went any better. My salesman was excellent in carrying out every detail of the sale. He was very knowledgeable and engaged in explaining everything my new truck featured to me clearly. I was very pleased with the truck when it was delivered to my home in Port Henry NY. The delivery was a much needed service for me as my work schedule just didn't allow for the time to pick up the truck I purchased. I never would have been able to make the purchase without that service. The salesman and sales team has made a life long customer out of me for sure. Other dealerships I interacted with were only interested in making a sale and that was clear. Capitol city was interested in building a long term business relationship and I look forward to doing business with Capitol City in the future as I will purchasing my next truck from Capitol City. Thank you for everything you did to make the sale and delivery as smooth as you did. I now have a beautiful state of the art, very rugged pick up truck that is ready for any weather, anytime and at a price no other dealership would come close too. Until my next purchase and my next review, Thank You!! - For those people out there looking for a 1st class vehicle and 1st class service I strongly recommend a visit to Capitol City. - R Scott

Tom Clark

It seemed like a real struggle to get my problem figured out. It took me three visits to finally get my problem (bad thermostats) resolved so as to get my Check Engine light finally turned off. With computer diagnostics telling what the trouble code is it seems like this should be simple. I was very disappointed in this overall experience!

Beverlee Cruickshank

Armel was very good to deal with very happy

Horay Forcats

Was a pleasure working with Justin hall on getting a new car. Went the extra mile to make it work for me and my conditions.

robert mclane

I tried to buy a truck and after sending them a credit app online they ran my credits down sending it 25 times to different banks and never called to tell me yes or no. And never returned my calls only emailed me to say they never got my credit app which they lied about. Going somewhere else.

Erica Labelle

Thanks so much to Josh Audet for helping make my car buying experience so quick & easy! Love my new car!!

Wilson Pierce

Worst experience of my life. Never again.

Kim Plante

Craig was a great sales man he took care of my mother walked her through getting a car she hasn’t had one for 5 years I would suggest him to anyone thank you very much Craig

Mike Graves

Josh Audet is awesome and so is the dealership. I bought a truck for my company and they have been nothing but excellent before, during and after the sale!

Pamela Wooster

Bully tactics by management did not work well for them. Walked right out. $399 doc fees no thank you.

Deano W

Tried to Buy a car from them but they never returned calls. Greeter doesn't know how to develop business. Terrible-stay away.

Ronald King

I stopped today, 1 May 15 to see what this dealership had for trucks. The sales person, Joe Lee. met us in the lot and showed us a used truck. We were interested and asked the price. Joe threw out several "about" prices and when we pinned him down for the actual price he brought us in the office to get it. Joe also told us he had another vehicle on his other lot just down the road and could get it for us. He indicated the lot was toward Montpelier. When in the office, Joe filled out a form to give to the business manager for review. We indicated we did not want any credit inquiry before we knew the price and we had our trade in valued. Joe told us it was only a soft inquiry and would not affect our credit. They ran the report twice because they said they could not find any rating. We did not ever find out the price for the truck. We also did not see the truck on their other lot just down the road because it was in LITTLETON, NH!!!!! When we arrived home, we found out that the credit inquiry the did was in fact a HARD inquiry!!!. DO NOT BUY FROM THESE LIARS!!!! I called to talk to the GM and he did not even care to hear what the issue was!!!!! If you have any issues, please file a complaint with the Vermont Consumer Assistance Program, 146 University Place, Burlington, VT 05405.

James Stanley

Nice place to get a truck

Russell Slora

We were very satisfied with the experience in purchasing a new truck. Scott Campbell was the salesman and did an excellent job. This was our second truck from this dealership and the second time dealing with Scott. RJS

James Cummings

I must say that buying a new truck from Capitol City Buick GMC could not have been easier. The sales staff were very accommodating. My salesman Karl Preus listened to my buying needs and he found me a truck on the lot that would fit within my budget. Karl worked very hard to get me more truck for my money. I was in and out of the dealership pretty quick and I am very satisfied with the purchase. The review would only let me give 5 stars... I would give 10 stars if it would let me. Guess where I will be buying my next truck!.

Elissa Piascik

Josh Audet is absolutely awesome! He really helps you find exactly what you're looking for and gets you a great deal. This is our 3rd vehicle from him and the amazing staff at Capitol City Buick GMC and we will definitely be back for more!

Ron Cadorette

Salesman wasn't forthcoming with information and after more research, found it was an entry level work truck with carpeting. When we decided a few weeks later we wanted to upgrade to a better truck as the truck drove like an under-powered tank was told it was the depreciation of our NEW truck that was the problem, not the upgrade that was costing us so much more money. After multiple communications, realized I was going nowhere with the salesman or sales manager. Wasn’t lied to, just not told the whole truth. Two months later I get a call out of the blue saying they read our email communication and wanted to get us out of our truck so we would be satisfied. After three more days of back and forth, they tell me to drive the truck until we have 6-12 months left on the lease and then they'll get me out (three years from now). Didn't even offer me an option. Then told me to contact GM myself (isn't that their job as a dealer). Let me reiterate, THEY CALLED ME and then left me hanging again. It was all about the sales number and not customer satisfaction as they tried to make me believe. This week I tried to trade the truck in to two other competitors and was told I have a $12K depreciation to deal with, for my 2016 GMC I bought in June with 6000 miles on it. I guess they realize the same value in the truck that I have found. And with all the year end specials, Capitol City has made no effort to correct the situation. Mr Ed Farr GM tells everyone in comments below that "customer satisfaction is our 100% priority", as does Ronnie and Abel in their advertisements. I've emailed Mr Farr three times and received no response. Lip service. They’ll say anything to get you to buy and then not stand behind it. Hence my review on Google. Save yourself the aggravation. UPDATE:1/12/17 - The "canned" response below is obviously a cut-n-paste from a previous review as it does nothing to address, explain or respond to the issues. I've already emailed him three times and he hasn't responded. UPDATE:1/26/17 - Finally a satisfied customer. Traded the POS GMC for a competitor's truck. Took a financial hit, but this is over. Will never buy another GM product, purchase anything from Autosaver Group and definitely not purchase or recommend Capitol City. WORST auto dealer/company I've ever worked with.

country girl Nicky

scott was great and im so excited to be leaving in my 2016 GMC Acadia!!!

Timothy Hill

Burton Spooner was our sales person, Excellent experience as always with Burt, Fair Deal. This was our 2nd purchase at Capitol City. Finance Person was also great.

Brian Washburn

The ABSOLUTE WORST buying experience I have ever had. I bought a 2016 GMC 2500HD on March 18, 2016. They lied to me, and they stole from me. I went down the next day to get the problem resolved after I had gotten home and realized what had happened. It's like I don't exist. It's now April 12, 2016, and no response. I even reached out to the owner Abel Toll, no response. Nice way to treat someone after spending over $50k. Travis does not want to own up to the fact that he lied and stole from me. Just remember the Autosaver Group owns 7-9 other dealerships. I would imagine training is the same through out. If I could give them 0 stars I would. I truly hate giving a business a bad review, as I own one as well, but I was brought up to be honest and have integrity. Something Capitol City GMC and Autosaver Group does not have.

Caity Lamson

I worked with Colby and he was amazing at responding to me when time was an important factor, looking at the inventory to find me the best car option for my budget and he was super friendly throughout the whole process. I would recommend anyone back to see him at GMC.

Joshua Murray

Great new and used cars at reasonable prices

buffer commo

Fantastic quick service, needed my plow badly. Quick fix,reasonable price! Thank you so much Dana!

Robert Illsley

One of my best car buying experiences I've ever had. Scott Campbell was absolutely fabulous and went above and beyond to get us into our new Buick Encore.

Amanda Hebert

Had a terrific experience today here! Colby was incredibly knowledgeable when I came in unsure about what I wanted and very accommodating of my financial needs. He handled everything with the utmost professionalism and was a pleasure to work with. He took care of everything for me, including talking to my insurance company to switch over my insurance to the new car! I highly recommend taking your business here. They are all incredibly friendly and the entire process was flawless. I definitely won’t be going anywhere else for any future cars and strongly encourage everyone to stop by!

Collins Farr

Quick and easy! Straightforward.

Ryan Molleur

Burt was very accommodating and informative about the deal. Very fair. The finance guy (forget his name) was clear and got me through the process quickly. The on-boarding guy got my wifi and on star set up effectively was very knowledgeable about the process. Good bunch of guys.

Todd Dutil

The experience was excellent dealing on the new vehicle was no haggling very straight forward. Will definitely refer others.

John Bellavance

Burt Spooner is a true commercial sales professional. He knows his inventory and matched my needs with a fair price trade in and sales price.

Katrina Daniels

I had a Wonderful time - lots of laughter and great talks. Thank you for helping me to purchase a car to suit my expenses. God bless.

Paul Greaves

very good and helpful

Mike Hecht

Great experience working with Josh in sales. I was able to provide my budget and desires over the phone, they texted me back several options that would fit inside my budget, I chose my favorite, then filled out the finance form on the website. When I showed up today she was polished, fueled, and all the paperwork was ready! In and out in less than an hour! Couldn't be happier!

peter scott

I had just come from another dealership and was discusted. The sales representative talked fast and was overly enthusiastic. He was telling me all sorts of things and made many falsehoods! When it came down to working the numbers all of those promises went away and he became just another sleezy car salesman

Justin Smith

I bought a 2016 GMC Terrain, they took my down payment and got me the wrong vehicle it took 3 weeks to get the right vehicle to fix their mess up. Then I financed through them using ally bank and decided to refinance at a better rate I cancled my gap insurance and talked to ally that told me the sent my refund to Capital city so I called Capital city and spoke to a lady named Nary that told me she would look into it and call me back no call back I then called two more times and left messages with no call back I figured. No one would call back due to the fact no one would call me back when I bought my vehicle . I would never buy or do business with Capital city ever again. Then I'm told by the same guy he talked to Nary and she states Ally bank will send me the refund check although Ally states the already sent the check to Capital city no one will give me a a sewer. My next step is to file a complaint with better business.bureau.

Speedy Ann

Armel was great to work with. He went above and beyond to help me. Thanks!

Chandra Lamery

Service Dept is unorganized!! Scheduled my appointment online got a call confirming my appointment then showed up at me scheduled time and was told they didn't have anything scheduled for me. The girls that answer the phone in the service dept are rude and unhelpful!!

Jenn LaValley

Armel went above and beyond to ensure my deal went through. Thanks to him I am in a brand new GMC Terrain and I couldn't be happier. Thanks Armel!

Heather Grant

Karl at Capitol City Auto is great! I’ve bought multiple vehicles from him and he always gets me out of the mess I’m in... if you want a great deal, an amazing personality and someone to be on your side, go see Karl!!!

Shawn Nelson

Absolutely amazing group. No pressure and gave us many options and advise. Will be buying all our vehicle through burt spooner at Capitol. Thanks so much to your whole team.

Burton Spooner

we have purchased three used vehicles and three new hd trucks. always treated with personal care. sales team is great and very knowledgeable. service department very prompt with our needs.no doubt our next vehicle will come from capitol city, with another great deal. thanks to all involved.

Randy Barnes

Petty service department. I brought my $42,000 pickup truck in for warranty repairs to the infotainment system, got a loaner, and then was told I needed to pay for gas. The truck's under warranty and they want to nickel-and-dime me for $15 worth of gas.

Wendell Barney

They are not very honest people

David Ellis

Just bought a new Savana Cargo Van from Karl. He was very friendly and helpful in finding exactly what I needed for my business. Would definitely call again.

Greg Boyd

Asked GM Service to look at brakes on my 2017 Sierra - advised that tho there was some vibration, there was no danger or evidence of abnormal wear - NO CHARGE!

George Lefebvre

Great GMC service department!!

Hunter Bourdeau

Justin Hale was very kind honest helpful and understanding

ernest craney

Thank you to Bryant and Just Drive Event, Capital City is a great place to buy.

Tony Garges

Great service and good coffee

Linda Jones

Joseph Lee is an wonderful salesperson. Number ONE in my book.

Mindy woolever

i have gotten 2 vehicles from Armel at Capital city GMC and he is absolutely amazing and worked hard to get me exactly what i wanted

Charles Cole

Received a call indicating they wanted to buy my 2015 vehicle back towards a 2017. Arranged for an appraisal to be done while it was there for regular service however when I went to pick it up and meet with the sales staff, no one had looked at the vehicle and they seemed not to know why I was there. Continued anyway and began to work towards a new vehicle. Filled out our paperwork and then overheard the entire sales staff standing around the manager's desk discussing our personal information from across the room while they all ate Wendy's! Definitely not comfortable having our information discussed openly. Would not recommend this dealership to anyone.

Mikayla Geraci

I bought a Kia at this dealership. I dealt almost exclusively with salesperson, Colby Rowell. He was so amiable on our test-drive, really authentic and down to earth. I felt like he was a friend! He was very upfront and transparent with any information I needed. After my purchase I was worried about a noise-- that didn't happen to be a big deal. He got me connected with the right people, and followed up on his own several days after just to check in with me. He is so nice and I highly recommend him. I am very happy with my experience!!

Molly Messier

Tell you your all set just need you to check out the vehicle. Then no you can't have it.

Ernest Collins

Frank was awesome he gave me a great deal. Mike was very helpful in the purchase of the new car . At The Just Drive Event. g reat

roger

I had a very good experience with Josh at capitol city buick gmc when buying my canyon the other day. I liked the fact that Josh wasn't high pressure but did work hard to get me the deal I wanted.

Jon Taylor

I will never go back there, Cody Chevrolet is my suggestion for a reliable dealership.

Kay Kuzmik

Excellent customer service.

Brittany Burns

Armel was great! We walked in with a list of things we wanted and he helped us make it happen! So thankful for the great service!

Peter Boyle

Great customer service from Ed Farr and staff at Capitol GMC...excited about new diesel Terrain

Heidi Bowers

Make sure if you ever go into this dealership that they put your name into the credit bureaus correctly! I now have multiple names I have to fix all stemming from this dealership... Be very careful with your identity and this place!!!

Mary Cain

Buyer beware. The meet and greet team team before you even enter is a bit desperate. Once in the door if you have an "appointment " with a specific person forget that. They pan you off to the bottom feeders . I drove 2 hours for an internet special. That person called in sick. He told me to ask for someone who was brought in by corporate. He promptly handed me over to a bottom feeder who insisted I go back out to the car rather than him doing so-to get thr exact mileage. It was a disaster completely. That bottom feeder told me I the price was not correct-after I found the exact ad on the internet. Finally showed me the vehicle but I decided since he told me the price listed was no where close and $4,000 more! Than the listed to walk away! He had the gaul to hold on my keys! And the nerve to say I had to be respectful!!!Guy should be fired. Fire cracker.

John May

Got an amazing deal on my van. Thank you!

Joshua Burt

The staff at Capitol City GMC made my car buying experience quick and painless. Would do business with them again.

John Welch

i HAVE BOUGHT SEVERAL VEHICLES FROM CAPITOL CITY GMC AND HAVE HAD A GREAT EXPERIENCE EACH AND EVERYTIME. I RECOMMEND ALL OF MY FRIENDS AND FAMILY TO JOSH AT CAPITOL CITY.

Rebecca Wilbur

I had an emergency situation when a wheel bearing locked up. Fortunately for me, it happened very close to Capitol City Buick! They took my vehicle right in; had it fixed and back on the road in under 90 minutes. They were wonderful! I had never done business with this dealership before, but they took care of me as if I were a long-time customer. Thank you, Capitol City service department!

Jason Ouellette

Best dealership hands down! The team at Capitol City was wonderful to work with. I would highly recommend them to anyone looking to buy a vehicle.

Josh Jackson

Friendly, clear communication. Took a little longer than I expected but not a problem.

Amanda foster

Knowlagable, friendly staff kacey rich scott jeff dave and leela are all awesome to work with thanks for keeping my truck in tip top shape!

Daniel Judkins

I've brought my truck for service to Capitol City since I bought it new there in 2016. I received the "Big Deal" when purchasing my vehicle, as I understood this was a 3-year free oil changes and inspections, which all up until this service have been. When I picked my truck up after the oil change I received a bill for $60.00 for an oil change. I said to the service member, "you must be mistaken, I have the "Big Deal". He assured me that I was wrong and I had run out of free service. This really irritated me, if there's an offer for free service for 3-years it should be clearly stated that there is a limited amount, or at least notify the person to make them aware when they're at their final one. For the simplest thing, and lack of customer communication, I will not bring my vehicle back for service, and this experience will affect whether I purchase another vehicle there or not.

Elizabeth Couto

Came down for a promotional flyer and left with a car... worked with Coty from Just Drive Events... and left feeling like I got a great car, for a great price! He really beat the standard “car dealership reputation” by being personable, easy going, and honest without pressuring me.

Jennifer Fournier-Hughes

Karl was without a doubt one of the best salesman we have ever dealt with. It was a pleasure working with him as he was knowledgeable, professional, respectful and best of all he had a great sense of humor. We will continue to use Capitol City Buick for all future car purchases, equally we will recommend this dealership to everyone we know.

TIMOTHY ALLEN

I had an amazing experience with the purchase of my new car. Markus got me an appointment with Colby that day and Colby did everything in his power to make my sale as smooth as possible. Very good salesman and extremely pleased with the quick and professional service I received. Highly recommended!

Annette Hayward

I love Capital City Buick GMC . Armel, is the greatest salesman of all ! He has sold us a total of 7 vehicles over the years!! Hes a very honest and hard working salesman.

Dena KEITH

Repair department is unable to fix my encore despite three times in the shop with my explanation of the issue, mean while they repaired somethings costing me 1243. With No resolve to the issues affecting my vehicle. I no longer trust they are capable to fix the problem

dale orton

I went to capitol city auto mart and upgraded my slt to a Denali and had a great experience!! My salesman (Karl Preus) was very helpful and knowledgeable. I cant wait to show off my new GMC!!! Third one I have bought from there and they roll out the red carpet every time! Thank you Cap City !!

Brady Orr

I recently bought a GMC Sierra 1500 from Capital City Buick GMC. Let me start off by saying I will never, let me repeat, NEVER buy from them again. I felt very forced to buy the truck ( although it was the one I wanted). Less than 2 weeks after I purchased the truck, I had a check engine light come on. I called them and they said that they wouldn't fix it, and on top of that they wanted to charge me 85$ just to see what caused the light to come on. Bryson was the sales person who sold me the vehicle; He promised multiple times I would get a spare key and said he would send it in the mail. I still have no key. None of my phone calls get answered and none of my messages returned. Needless to say worst buying experience from a dealership.

Stephan Isabelle

Good experience with salesman! Free oil change and state inspection offer really takes the cake!!! Recommend them to anyone! Ask for Colby!!

Paris Shipman

Armel Mends is an awesome sales Consulant. Easy to get along with and no hassle. I highly recommend Armel to anyone.

Jamie Engelhard

Armel is the man, ask for him!

nate wilks

Easy to work with, did not bother me with thing I didn’t want or need. Said what I wanted and that’s what I got. Good job guys!

Brandon Corrow

Wish I could get a call back. Tried twice on getting a problem resolved an haven't heard anything yet. Was told service was awesome but did not have a great experience.

Jennifer Bradley

Super happy about purchasing this car during the just drive event for my daughter. Safe and affordable and she got the big deal! Free oil changes and tire rotations for three years and free state inspections as long as she owns the car!

Ed Barden

I bought a GMC pickup here, with Steven Manning as my salesperson. It was a wonderful experience, and I highly recommend Capitol City GMC to anyone looking to buy a truck!

Paul Webb

So, I get home and pull up to my mailbox. 7 degrees and I reach in to get the mail and underneath is a big piece of plastic (the Capital City "ad"). All my mail slides off into the snow. Now I'm stuck with wet mail and a large non-recyclable flyer. I wonder if the Post Office will return it for me. Grrr, not happy.

Kurt Google User

Don't buy GMC unless you want to take a 12K hit when you drive off the lot! Those 'big deal' rebates in reality are merely falsely inflated numbers that make whatever vehicle you buy worth exactly less the rebate amount once you sign the papers. I went back to trade in a 8K mile 6 month old truck and they only offered me 31K even though it was a 43K truck when new, nice investment eh? They're like every other stealership out there. Go with a Toyota, those trucks HOLD their value! Final thought, beware car salesmen, beware of them all...

Kiley Moody

Atrocious. 4 hours for and oil change and change of tires. They didn't fix the grinding noise at start/idle and through different gears. Said they couldn't duplicate issue at this time. Total bs and horrible customer service. Would NOT recommend.

Mindi121

Armel Mends-Cole was our salesperson. He did an amazing job finding the vehicle we wanted. He was very patient with us while we were deciding to lease or purchase. We ended up purchacing a vehicle and he was very helpful in looking for the car we wanted when it wasnt avaliable in Vermont. He looked around and found us the car we were looking for. He was very patient and helpful through the whole process. I would definelty recommend anyone looking to buy a new car to go through Armel. It was a very pleasant buying experience.

Hugh Hawkins

excellent service from a excellent team. Definitely would recommend them to anyone

Kate Morrissey

I am thankful to Joe and Travis for helping me find a car I love and at an unbelievable price. I couldn't be happier with the car or service. Thanks!

Robert Thompson

Good group of people and good customer service. I wouldn't go anywhere else.

Heather Slayton

Casey in service is always helpful amd makes sure he gives the right supports. I never wonder whats going on and never pay more than I expext.

Tanya Dyson

Very helpful!! And fun.

Tim Scott

I had a great experience purchasing. The team at Capitol City were fair, honest and efficient I would highly recommend them to anyone looking to buy a vehicle.

Gary Comes

Best car buying experience ever stuck to their word about everything and made everything right... Kecin Dunn is a credit to the sales experience... the whole team made my car buying experience possible... Ty for all you do... P.S. Kevin Dunn for President

Frank LeBourveau

I've always had a pleasant experience here. Thanks Josh

Rick Wehling

Scott Campbell was great. I have one suggestion to make all future customer experiences memorable. After ever sale, Scott should pull out his fiddle and play a tune to celebrate the occasion

Gwen Hoadley

Armel was AMAZING!!!!!!!!! He went above and beyond what was expected! From the start to the finish, he was thorough and kept me informed of what was going on and what the next steps were! Coming from a family that use to own a used card dealership, I was super apprehensive going to a "new" car dealer... I have exceptionally high standards on what customer service looks like and he exceeded them every step of the way! Thank you so much Armel!

Patricia Aja

I just purchased my third GMC truck. Excellent experience.