Reviews of Bourne's Service Center (Tires)

Amelia Lutz

Friendly, informative, organized

Sambit Mohapatra

I was there for my state inspection and Steve did a great job with my car. I was very satisfied by the entire staff at Bourne's.

Devin McCormick

Bourne's is always accommodating even when I feel I am reaching out for a last minute appointment. I love that on every email and receipt I can always see not only what work has been done but also recommended work for the future to keep my car running as great as it is today. They are never pushy or sketchy, and my car always runs better driving off their lot than before dropping it off. Thank you, Bourne's!

Christine Pettinato

I don't think I'll be coming back again, but I appreciate the reimbursement.

Mathewson Turner

The owner gets the job done but is way overpriced and not very pleasant. The shop looks like its barely standing. If you go somewhere else you will save a few bucks and have a better overall experience.

Emily Crawford

I was in a pinch with a blown-out tire and walked in. Rene and his team couldn't have been more accommodating: they found a tire nearby, loaned me a vehicle so I could get to my daughter's soccer game, and were efficient and reasonably priced. A wonderful experience!

Francine Ferris

Honest! Need i say more?

Jim Koehneke

Car running rough from dead stop The thing I was very pleased with was that the mechanic explained in detail what the problem was and what he did, as well as giveing suggestions on how to more permanently fix the problem if it should re-occur. The work that was done fixed my problem, and for that I was very thankful. Also, I appreciate the friendly service that Randy provides, and the overall integrity that Rene ensures happens. Thank you Bourne's!

谢珂

I have been with Rene and his folks for about almost three years from now. From the pre-purchase inspection to every oil change, they had done excellent jobs on my car. They treat their customers as friends and family, it's a great place you should consider stick with when you are looking for a garage!

Facepainting by Snowqueen

Bourne's Service Center is a truly fantastic auto mechanic shop. Our family has trusted Bourne's for years and years due to their impeccable quality of work. You can trust Bourne's to take excellent care of your families vehicles, plus the folks who work there are absolutely the nicest folks you could ever want to meet.You can count on Bourne's!

Roger Pierce

Hands down the best and honest Mechanic Shop and very reasonable rates. Simply the best!!

mindlinks

quick, knowledgeable, available to help with urgent concerns, will try to fix problems efficiently and at least expense. most importantly, they're trustworthy and honest. that's why i've been a customer for about 20 years. their good sense of humor is also a welcome plus. bob seymour

Josh Donaldson

Great customer service

Nancy Belisle

Excellent service, timely done, with a great heads up on possible future issues.

Bruce Leavitt

Bourne's serviced my 2009 Tacoma in a timely and excellent manor. I stopped by on Friday afternoon after the shop had closed. Rene met me outside and we made an appointment for my truck on Monday. It was inspected and repaired by mid afternoon. Excellent service that I recommend to all chittenden county car owners!

Samuel Scarpino

Friendly service and competitive prices. No hassle atmosphere for repairs.

Leah Marsters

The staff at Bourne's are very nice and incredibly attentive. They always take the time to explain what's going on with my car so that I'm fully informed.

Darren McIntyre

Great service! Very positive experience!

Kendra Collins

I've been bringing my 2008 Subaru Impreza to Bourne's for a few years now. Have always had good service and Rene and his staff are great about remembering regular customers, and their cars. Recently had them investigate some new front-end noise and was dismayed to learn my transmission was on its last legs. They were able to find me a gently used part and keep the cost relatively reasonable (for a pretty major job). My transmission must have been dying a very long slow death because I didn't notice it was shifting hard but am enjoying a MUCH smoother ride now. Certainly helps take the sting out of an expensive repair!

Michael W

Great service as always. The crew here is always professional and clear when giving advice on what my car's needs are. Thanks again.

Brandon Sauer

Excellent service shop and great value. Goes above and beyond to ensure you leave feeling taken care of.

Elizia Meskill

They fixed what another place told me I had to buy new. Saved me hundreds. I will definitely be back!

Elizabeth Fox

Bourne's is always prompt, helpful, and honest. They got me in for an oil change last-minute and even dropped me off at work while my car was being serviced. (In fact, they always drop me off, a free part of their service that is extraordinarily helpful).

n losch

I have had nothing but good experiences at Bourne's. From small repairs to working on older high mileage cars, I always feel like I know my options when working with Rene. I never hesitate to recommend Bourne's to friends and colleagues!

Brian Harwood

What more could anyone want when you drive in for service? Timely appointment, made to fit my schedule, a callback if there are additional problems - including a price estimate - and efficient service. Best of all, no surprises. (All this and the Lamoille County humor of Rene Bourne). You can omit the parenthetical part.

Eric Hillmuth

Solid shop, with my older vehicles I really appreciate that they have always clearly differentiated between what needs to be done immediately, what can wait and what is not important.

Stafford Johnson

I've had two vehicles serviced for over 5-yrs now. Rene' goes beyond expectations. The service is "five star" with no exception. I've had my vehicle towed in twice and service was done the same day. Honest, reliable, affordable and courteous. Never been a problem purchasing parts for my foreign SUV. Great place to do business with. I'm glad a friend recommended Bourne's.

Doris Ogden

Air conditioning wasn't working and Bourne's fixed it as well as noting other issues that needed attention. This car has high mileage and is used for commuting a great distance. We are always grateful to Bourne's for going the extra mile in identifying upcoming service needs.

Sue Tappan

Big high five going out to Bourne's Service Center on Shelburne Road today. They fixed my tire - which had had a slow leak (culminating in a flat tire yesterday) quickly, efficiently, and best of all cheaply! Located the source of the problem (small metal shard that had previously evaded detection) and fixed it quick. Fit my husband in on a moment's notice. woo hoo!

Donna Smith

We have found our new go-to mechanics! We just moved to Vermont a couple months ago, having left our auto care family behind in the South. From the minute I walked in the door, the service at Bourne's was solid and friendly. No frills, but lots of competence and straight-talking. Thanks!

Thom McEvoy

Thanx

haakon ostby

Excellent service and communication. Will use again.

Todd LaMothe

Outstanding service and advice!

Darko Saric

I have been a customer at Bourne's for over 20 years, brought several of my Audis and VW for service. Always been very happy with the way i been treated, great customer service and quality work from mechanics and Rene is ready to help with right advice. Keep up the good work!

Wayne Nelson

They replaced brake pads and rotors on the rear of my car when they only had 4,000 miles on them. Their excuse was that they squeaked and they needed a hammer to get them out. Rear brakes worked fine. Will never use them again.

Elijah Kraatz

Bourne's always manages to fit me in at a reasonable time and gets the job done well!

Lynn Vera

I trust the owner , I trust my mechanic, and I like being known,recognized, and well cared for. My car is older so quality, attentive maintenance is really important. If you’re searching for a good mechanic with solid local reputation, call Bourne’s. Easy access on Shelburne rd, across from Denny’s

Mae Cameron

Great place to do business. Always pleasant and ready to help you.

Andrew Swift

Great personal car service. Small but detail oriented mechanics who know customers personally. One of the best auto service shops in town.

John Rahill

Bourne's is great, my family takes all our cars there from beater Subarus to BMW. Rene has rescued us on the road a couple times. Friendly, good mechanics, great communication throughout the process. Rene stands by his work.

Timmy Guyon

A bit pricier than the mom & pop shop you probably go to at home but they are very willing to communicate and gain the trust of their customers.

Ginny Denham

I needed a lot of work done on my car. I was able to get an appointment on a day I had open. Everyone was knowledgeable, and friendly. I would go back again. Chantal was very friendly and knowledgeable about the service I needed. Ginny

Thomas Prendergast

They took the time to take me into the garage after looking at my vehicle to teach me what was happening and why. Very pleasant, quick service, good people.

rage quit

My new mechanic of choice! They were able to pencil me in for an oil change even when they were down a mechanic!

Marty Connelly

Bourne’s has been a great place to take our vehicles for servicing. The staff is very informative for the service(s) needed, the work is done in a timely manner. I would recommend BournesAuto to everyone.

Lauren Senesac

Great overall experience, appreciate the hometown small business feel. Attentive, friendly, and respectful customer service. Will gladly utilize their services in the future.

Emily Bean

My car had broken down and they allowed me to have it towed to their shop and stay there until they had time to fix it (tire season is crazy!) they were timely, friendly, and respectful to all of my personal and vehicle needs. Now I go here every time I need care help!

Trent Newman

I love Rene and his team at Bourne Service Center. I drive an old minivan with over 150,00 miles and it is still running great because of the wonderful service I receive at Bourne. Weather it is fixing the brakes, power steering, investigating a rattle or just needing to get my annual inspection, they have always helped me and their prices are really competitive. I wouldn't go anywhere else! Karen

Helen L

I had terrible luck finding a good mechanic for years. Once I found Bourne's, I stopped looking. They have been great on routine maintenance, fixes, and emergencies. I was told they were expensive, but for every major fix I call around and they are one of the lowest if not THE lowest. Because they own the 24 hr Shell gas station in front of the shop, you can drop off and pick up your car any time, and pay with Shell gift cards, which has been a really useful stocking stuffer request. I've never had to bring my car back because of a bad fix. Most recently, I rolled in there an hour or so before closing on Dec 23rd with a suddenly wonky car and four states left to go in holiday travel. I didn't expect them to be able to do any work, but I hoped they'd be able to tell me if the car could make the trip. They did that, sure, but they still squeezed me in for a little work to ensure a safe journey. And the journey was flawless. There is a reason I don't take my car anywhere else if I can possibly help it.

Karma Drohman

This place is awesome!! And the people are really nice and know what they are talking about and they don't try to rip you off. they do everything in their power to help you. I'm glad I found this place. I'm from out of state and they made it feel a little bit more like home.

Peter Henne

We've had a good experience here - good service, very informative about what needs to be done, very courteous.

Jeremy Escott

Good shop honest and fair. Thanks

Samantha Hurt

I recently switched my registration over to VT, so I needed an inspection along with several other tune-ups that were long overdue. The folks at Bourne's were extremely friendly and my service was done very quickly - I'd highly recommend using their service, and I look forward to the next time I need something done for my car.

Cassie Marion

Brought my car to be inspected. I have worked on my own vehicles for many years and do not expect to be played when I bring a vehicle for inspection. I was told that my BMW X3 failed for a bad inner tie rod. When I asked to see it on the lift, I was told that it was a kind of tricky to see because it’s inside the compartment.... I said I wanted to see it anyway and with hesitation, they put the car back on the lift. The “play” in the tie rod was non existent to the point where I actually took a video. They made it clear that they wanted the money to “repair”(over $500 with labor and an alignment) my tie rod assembly which did not need replacing. After pointing all of this out, they STILL charged me for a shotty job just trying to squeeze more money out of me. I will not be returning OR recommending Bourne’s to anyone in the future!

Dan Newcomb

Replaced an air conditioning compressor quickly at a fair price.

Jim Aube

Our last Service Center closed and we had to find someone else and decided to try Bourne's. We really like how friendly and helpful the receptionist is and how professional the mechanics are. I had a tough electrical problem with my Ford Focus and they were able to locate and fix it right, where others had failed. We have now started bringing our newer Nissan there and I appreciated the recommendations they gave us on what to take care of in the future with no pressure to fix it now. Thanks.

Emilie Chevrefils

They saved the day for us! Thanks Brandon for your efficiency. We are really grateful!

Ethan Johnson

Rene and his crew do a great job at diagnosing and repairing issues on all three of my families vehicles

MFC

Once again, Bourne’s found the problem, quickly fixed it, and did the regular checkup without any added-on surprises. Reliable, honest, respectful and excellent service. The team is exceptional. Thank you!

J Ross

Great service. Asked to buy all weather tires, but was told mine were fine for the kind of driving I do. Could have taken advantage, but didn't.

Brianne L

I have been to Bourne's Service Center a few times now. Every time has been a pleasant experience. The owner seems down to earth and honest. I feel like it is necessary that I write this review to explain what I have recently experienced. I took my car to Bourne's for an inspection on February 24th. The only complaint was that my air filter needed changed and my windshield wipers would need to be replaced soon. Everything else "passed" inspection. I then took my car back there to get a hitch installed the beginning of April. I also asked that they check my tires and alignment because after they had rotated them during the inspection my car was pulling to the left. They then told me my tires were terrible and that I may "hydroplane" on the highway. 2 weeks later I took my car for an oil change at Munro Muffler. He then made me aware that my left wheel bearing was a SAFETY issue and was about to fall off and I need to get it replaced asap. I then called Burlington Suzuki and they asked for my VIN. I was then informed that I missed the warranty date for my wheel bearing by a little over a month. If I would have known when my inspection was completed by Bourne's that my wheel bearing was bad I wouldn't have had to spend $400 for it to be replaced. On TOP of this... The dealership caught multiple other problems concerning my exhaust leaking into my car, my arms to my power steering needed replaced, my one set of brakes needed replaced and my driving belt needed replaced. This is a HUGE deal that Bourne's did not catch this. I am so thankful that someone who was simply changing my oil told me that my car was a safety issue. I commute 100 miles a day and am NOT trying to crash on the highway. I am EXTREMELY disappointed with the knowledge at Bourne's. I get that they see many different cars on a daily basis, but something as serious as a wheel bearing and a leaking exhaust should be OBVIOUS. Also, Suzuki said my tires did not need replaced. Again - conflicting information considering Bourne's told me I would hydroplane while driving. Therefore, I do NOT recommend Bourne's for inspection services. If it is small jobs then I am sure you will be fine, but I am concerned with their ability to diagnose severe problems on simple cars. I am just extremely, extremely disappointed. This cost us an egregious amount of money and we would've appreciated knowing about the wheel bearing in time to have saved us $400. I'm sorry if this review comes as a shock to the owner. You are very kind. All in all, I just wanted to make not only you aware of what happened to improve this, but your customers as well.

Daniel Devine

My go to mechanic in Burlington - always courteous and helpful. Turns around almost all of my car needs same day. Would definitely recommend.

David Bailey

Bournes provides excellent diagnosis and service coupled with exceptional customer service. This has remained constant in the 25 + years I have been a customer.

Michael Ferland

I really like these guys! They get the job done, they are accommodating and very friendly. Thank you for all the great service Rene! You're the only shop I trust my Sonic with!

Alison Wise

Rene is an honest man and will tell you what you need done on your car and not anything extra. They offer excellent customer service and i have always been pleased with the repairs on my Honda.