Reviews of Palmetto Tire & Auto (Tires)

Patrick Harvey

Friendly, honest service, without over-the-top pricing; hard to beat.

jmichael O

Excellent work and over-the-top customer service!

Wilson Owens

Great customer service and quality work, very happy with my experience.

damaris winters

The manager is rude and racist. He talks down to customers and needs an attitude adjustment. Terrible customer service . If you are not Caucasian don't waste your time going here.

Curtis Bailey

Fair prices and honest work. Front end guy works miracles.

Mark Prager

Excellent customer service! Will return time and time again! Thank you for all your help!

Eric Masaitis

Always quality service. Honest and reliable people.

Financial Freedom

Great customer service! Nice people.

Theresa Alston

Great job just slow as hell

Kj Dramma

Fast and real good work

William Skinner

First rate, very professional.

Randy McDaniel

I had a tire that had a knot in the side wall making it unsafe to drive but my wife had to travel the next day. Cissy did an excellent job of getting the replacement tire and having it installed early the next day. Cissy even went out if her way to try and get us some sort of cost reduction from the manufacturer since the tire was only a year old but the knot was caused by impact and not a defect. Highly recommend Palmetto tire.

Cynthia Faulkner

Always a pleasure doing business with them. They treat me with respect, they are kind, and they are always courteous.

Bill C

Terrible customer service! Here to get tires rotated and tire pressure sensor replaced. My display says it is front left. They said it is rear left. I told them I bought the tires here and expect the sensor and truck be programmed to recognize the correct location. Was told that is extra service fee and labor. Other place did not charge extra to reprogram sensors when I bought tires. Used a small handheld gadget and did it within 5 minutes. I’ll not buy here again. Been here two hours to have tires rotated and sensor replaced. Took my truck back 1 and a half hours ago. Ridiculous. Update 24 June 2019. Reminded today why I strongly dislike this business. Alignment? Not! Tired still wearing wrong.

Sandra Thomas

The BEST shop in Town ! Where the old Fashion handshake and a Smile still exist ! I was able to purchase 3 tires that the Manager Richard produced in minutes . The professional , courteous technicians installed within minutes ,very reasonably price too ! I advise everyone take your mechanical and tire needs to Palmetto Tire ... And see Richard Thanks again Palmetto !

NeSxH3ro

The staff alone will keep you coming back on top of being affordable and quick. As dirty as these men get, they keep the place pretty clean. Forever customer!

Erik M

Blew a tire at 4:30 pm.... you know, peak busiest time at car repair shops. Curt repaired it faster than I could get this review in. Great service. Will definitely use in the future just based off this first experience.

Tim Sinclair

These guys are great! Took my car in today to get an oil change, tire rotation and brake inspection. They absolutely went above and beyond helping me with my brake issues. I highly recommend them.

sportiessc

I have been using Palmetto Tire ever since I moved to Sumter SC in Oct of 2001. Phillip, the owner is an awesome guy. I always get reasonable deals on tires there and they give you Tire Rotation for life of the tires for free. Oil change prices are reasonable also! Mark can answer any question on any car! Mike

Ken Lewis

Best Customer Service Experience in Sumter, hands down!!!! You will not be disappointed. Service with a smile, great prices, no hassle, no fuss. Best of all the Job is done RIGHT...

William Hughes

Excellent place to buy tires the owner is very nice man and he has quality people working there guy that works in that front Mike really help me get the right tires at the right price

Johanna Bethune

Just great customers service from the start of the phone call, to the person to person encounter in the store.

S Merr

Locally owned, good service

James Crenshaw

Based on my personal dealings with Palmetto Tire and Auto, this business represents the worst kind of customer service: predatory, opportunistic, and unprofessional. Honesty is a sure sign of professionalism and trustworthiness. I do not respect, trust or recommend businesses that you pay a service for and the service rendered is well below what you paid for. I believe this business did not deal with me in an honest manner. My vehicle was delivered to Palmetto Tire and Auto for a diagnostic and we were informed that the repairs would take about 4 or 5 days and cost approximately $1,200.00. The repairs, in fact, took an additional week, which was fine with me since I simply wanted the issues they diagnosed to be fixed, and they were apologetic – I’m extremely patient. However, after one week, the check-engine light came on and original issues seem to rematerialize. After delivering my vehicle to this business a second time, I was informed that a second diagnosis revealed a totally different and significant problem (somehow not detected previously). I was told by Technician #2 that because I spoke to a different technician initially that he, Technician #2, could not say why the original problem wasn’t detected. Finally, I was told before I departed by the manager that since they didn’t have a crystal ball, certain future problems could only be detected upon completion of initial repairs. If problems related to the original visit arises seven days later, then that statement makes no sense and shows the degree of dishonesty I feel was shown to me. In retrospect, I ignored my instinct when I first entered the business two weeks ago when I personally witnessed a customer being surprised by a repair bill that was significantly higher than he was quoted. I also witnessed a woman clearly unhappy with the customer service she received; she appeared to just want to leave. I foolishly thought that because they asked me if I was military that they would do their utmost to take care of an Active Duty servicemember. My advice, if you are assigned to Shaw AFB, STEER CLEAR OF THIS PLACE!

Edwin McElveen

Employees very helpful and caring

MIKE PORTILLOS

My wife got a flat, she went here and they didnt have her tire size, so they said come in tomorrow, a couple hours later they called and had new set shipped in, got a whole new set with warranty installed in 30 mins. And had it all done in the same day. Thanks guys. We will be back

Ray Thompson

Great service with quality care

Mark Amerson

great people to work with very honest very dependable

Brett Fonteyne

I've been a customer of this place for over 20 years. Lots of tires and repairs. A place of trust for the customer.

Cathy

Very quick and polite. Will use them in the future.

Barbara Gass

Good place to get your Auto needs.

Grover robinson

Great place

Michael Simmons

Quality work, reasonable prices. If you want it done right, go there. Just remember you get what you pay for.

Herman Wright

Don't use it often

Joshua Wagner

fast and friendly

Anthony Wilson

This place is amazing, friendly staff and great service. Love it,

Robert Coker

Great customer service and a dedicated staff! Proud customer for 15 years.

Robert Brown

Friendly, efficient.