Reviews of NTB-National Tire & Battery (Tires)

Michael Mathews

Would leave 0 stars if possible.

priscilla paige

Very please with the service and wait time! Keep up the good work guys. 8/11/2019

chelly chell

Couldn't get my oil change, not enough employees. Had to make an appointment.

Eaen Russell

They could not unsterstand that i wanted them to change the rubber from the spare to the outer tire. The messed it up twice so i told them i would not pay for it till it was fixed and the manager called me an "ass hole". He then told me that if I wasn't nice he would not fix the issue.

Carlos Perez

Not happy at all . every time my when there less then a week later something else will brake down . I ended fixing the problem my self at the end. Never goin back

Michael Buchheit

I was very impressed with the service here and will take my car to this Merchant's for future repairs and maintenance. Ziya was immensely helpful. I thought I would be buying two new tires for my AWD car this morning, but he had the trouble tire inspected first and discovered the slow leak was easily fixed. He could have easily sold me the tires anyway, I would never have known. Instead he told me the truth, saved me over $300, and earned my future patronage.

Urania Rodrigues

Great service, David. Yesterday I pulled into merchants with a e flat tire. They were about to close but even so David came over and helped me change the tire, working beyond his scheduled time. Than you David, thank you Merchants!

DJ Bradford

Hands down the best NTB i've ever gone to! The guys took very great care of me and my BMW! Drove away happy. I would definitely reccomend NTB over Discount Tire!

Tom Kelly

Had a blow-out the day before so I was showing up unscheduled. Out of there in about an hour and a half and they honored the road hazard warranty correctly.

Yolanda Dodson

Great service

Ibrahim Kaddourah

Worst place ever. I don’t know where to start, rude, bad costumes service, incompetent about car service, always behind schedule and the list goes on and on. Beside the convenience location there is no one good quality about this place. Since chuck (the previous manager) left the place is going downhill and the new one is super rude and unprofessional . I gave them multiple chances (because they r next to where I live) but man every time I go there I regret that dicicion. They fail to perform the most basic job beside their thug mentality and threatening costumers. I rarely give bad reviews but this place is beyond discription. Don’t let the convince location trick u into going there.

Betty Ramage

Repairs were done in a timely manner and staff was very knowledgeable. Jessica is a great asset for the company along with the manager.

Scott Todd

Thanks David for helping me out today! Great customer service. It's nice having a neighborhood shop relationship with the staff backed by a nationwide company. Highly recommend this Merchant's.

Garrett Thorn

The changes my oil as a walk-in, did a great job and very quickly.

Whitley Cotten

Worst experience ever. Went in for a simple oil change. Asked for windshield whipper fluid. Was told once I picked it up they filled my radiator fluid and windshield fluid. Cool. Took my car home only to find out I got no windshield fluid and oil/grease all in my car. On the door keys, steering wheel, dash and on the head rest! The head rest?! Took it back up there considering they damaged my car didn’t seem to concerned. Will not be returning to this location again.

Cameron Abeel

Great service. David was a great guy helped us out very quickly.

Michael Estep

Employees were friendly. Labor charge for a simple fix was outrageous. Tried to sell me unnecessary things.

Christina Bal

Yesterday I went to this place someone helped me his name is mehdi he is very good guy

Erin Kinkin

Everyone at the Reston Merchant's has been extremely helpful & friendly! Best Auto Service in NOVA.

Joseph Jones

Great service, great place

Aimee

Unreal group of people working at this store. I have never been treated so well, especially by folks in the automotive industry - sorry, but it's true. John and Dylan took the time to not only review my issue and provide me with clear options, they then helped me to choose the best solution for my needs. I am now an NTB customer for life. Cannot thank you all enough!

Wilson Dowdy

No matter what you expect here, your car will never be serviced in a timely fashion. As a technician who used to work at this location, I’ll tell you exactly why it’s a blunder. They have no sense of time management skills and require far too much to be taken care of to handle your needs in an adequate time constraint. The front desk salesman sets the tone for the lunacy. There are ten service garage bays and only four technicians a day along with the one salesman at the front desk. Only two of the technicians do the oil changes. They are allowed to use half of the service area (5 slots). The other half is used by the two. senior techs for any and all other service work. There are oil change appointments pre-set in writing so that’s two cars getting oil changes every half hour. Four cars, four customers with appointments. Ok so that leaves one garage bay for any walk in customer. So you have one employee working on not one, not two, but upwards towards three or more cars by themselves in that half hour time crunch. Absolutely none of these cars will be serviced in a timely manner. The salesman who handles the time management is on commission. Every customer who walks through the door is just a dollar sign to him. It’s a $20 oil change for the customers. So now you have possibly five or six people waiting behind the pre-scheduled oil change appointments. Appointments won’t even get you put in the front of the line though. This shop runs by, “if you’re onsite waiting for your vehicle, your vehicle will be serviced first.” Now it’s time to get down to the facts of why does an NTB/Merchants oil change take an hour and not just fifteen minutes. This is how the shop works and it’s absolutely ridiculous, if not absurd. Pull the 8am appointment car in, Set the lift, check the lights, raise the hood, check the fluids, the battery, the wipers, and run a battery check, turn in any possible problems you have found on the vehicle check list, wash hands by now it’s 8:20am. Pull in 8am appointment vehicle #2. Check lights, set lift, etc.... raise appointment one, loosen lug nuts on all four tires, drain oil. Car 2 raise lift, loosen lug nuts all around, drain oil, wash hands, pull in walk in customers vehicle. By now it’s 8:40am, go pull that car in, check lights, take care of vehicle checklist, raise car 3 drain oil. Wash hands, retrieve oil filters for cars 1 and 2, change out filters in both vehicles, rotate tires on both vehicles, by now it’s 9am. Lower vehicle, put fresh oil in car 1 and 2, wash hands retrieve car 3 checklists from the front desk, install new oil filter, rotate tires car 3, perform any other service the customer has paid for and or approved from the first vehicle analysis at 8:10am. New oil car 3, pull out car 1, by now it’s 9:15am and the customer who came in at 7:45am is just getting their vehicle back. Car two is done by 9:20am, car three is finished by 9:30am. The two 8:30am appointments won’t get pulled in the shop until at least 30 to 45 minutes after their supposed start time, then cars just start loading up overlapping appointment times one after another. It’s one big marathon in the back of the shop. The salesman just doesn’t care when you get your car back. He’s or she’s getting paid for your signature on the work order. They could have no space left in the back and they’ll still be accepting walk ins. If you aren’t patient, you need to be somewhere? This is just not the place to be. They overwhelm the technicians in the back, and then on top of all the oil changes, there could be random people just pulling up out of nowhere for free air pressure checks, it’s another time setback, even worse are the bored customers who walk back to the shop and try to interrupt the mechanics as their busy trying to knockout three maybe four cars by themselves. So definitely do not anticipate your vehicle to be a straight up drain and fill, there’s too much juggling going on to get your vehicle out faster and to have a better turnaround ratio.

Richard Price

They do the job..not much else.

Rick Bixby

The manager at NTB is a genuinely nice person. He handles conflict with customers gracefully. I had a leak caused by a dirty wheel on my Volvo S40 and NTB worked me into their schedule allowing me to drop off my car and pick up only a few hours later. I highly this garage to all my family and friends.

Laura reviews

We have taken our cars to Merchant's for years even though I began to question their costs and quality. Eventually we got the wake up call needed to make the effort to find an honest mechanic. I took my car in because the service engine light came on and I paid $600 to fix it....or so I thought. The light came back on immediately and when I took it back they claimed it would cost an additional $900 to fix it. When I took it to a second opinion mechanic, he showed me that they put the canister back in with only one screw. The other screw broke off, probably while they were working on it. The canister was loose enough to cause a leak, which caused the service engine light to come back on. Simple fix. Very disappointed that this is the thanks we get for being loyal (stupid) customers for years.

Chavonn W

I suggested my wife call ahead and make an appt for her oil change and rotation.. the only appt she got was at 2pm. Woke up early today (Sunday) and got to the NTB at about 1030a. I made the suggestion for her to drop it off early per chance they can get her in early. The gentleman told her they were booked up all day with appts and the earliest they might get her in was at the end of the day.... (thank God she called and made that 2 o'clock appt huh) Anyway, they got done with the car at about 1130a to my great surprise. I'm so happy, I wrote this review.

Carlos

Friendly staff with OK prices.

Southard Young

Good location.

Sujeeth Avvaru

Cathyln , she is great help at this location. Helped to fix my cars back in great condition

Lucas Pforr

Went in for a wheel alignment got there at 845 am and didnt get out till 11:10

J B

This place is a joke...took 2 month old battery back for replacement and they tried to charge me $50 to install...um no

Amit Gattadahalli

They tried to charge me over $280 dollars for a standard battery replacement + maintenance. I went to a jiffy lube about a mile down the road and got the same work done for half the price. Very disappointed that they try to take advantage of people

RJ Johnson

This particular location was a lot more user friendly.

Richie Liberio

I am not sure why i continue to give this place a chance. Back at home, the NTB is great and is always on time. In Morgantown, this NTB is constantly “backed up.” A simple oil change, with a scheduled appointment, will land you in this place for 3 hours. The last three times i have been here have been awful, and simple procedures take hours because they are constantly behind schedule.

Chris Griswold

(I am using my fiance's account)I am very upset. Yesterday I called and got a quote for an oil change, tire change, and brake change. I was told 30$ for the oil change, 20$ per tire to put my tires on, and they would have to inspect it for the brakes. At around 2:30pm today I took my car in(07 Rav4 Sport). I just wanted the new ties put on and an oil change. After waiting in the lobby for an hour the man came out and told me when he took the tires off my car was unsafe to drive due to the brakes needing to be changed and the front two rotors needed to be changed. He told me he could not release my car to be driven and that I could only have it towed away if I didn't get the brakes and rotors changed. He also told me my car only took a special synthetic oil type that was more expensive than normal oil. I asked him how much this would all cost me since I couldn't just take my car and leave. He quoted me $731.44!!!! That was after a $100 discount for fixing all four brake pads. I told him there was no way I could do that and he asked if I had any friends or family near by that could help me. I told him no. He proceeded to give me another discount and an oil change free of charge which brought the price down to $682.44...I found this a little ridiculous and tried to call my fiance but he was working and there was nothing I could do. He didn't get off work until 11pm so I had no choice but to call my grandfather who lives 10 hours away to wire me 300$ to cover what I couldn't after emptying my savings. He charged me $78.00per brake pad(I needed 4) and $124per rotor(I needed two) and some other things I didn't really understand on the receipt. These prices seemed so steep to me I asked to keep the break pads and rotors. He would only give me two brake pads saying one was from the front and one from the back but he gave me both rotors. The brake pads definitively needed to be changed but the rotors were fine. My fiance used to be a mechanic and he was very very upset. Also I looked up prices online. My car does not need synthetic oil, brake pads were about 30$ the most expensive I found was 98$ and they were made for racing, Rotors were about $45 the most expensive I found was $109 for racing. I feel very taken advantage of and used. I did not have that money to spend. I am an expectant mother and struggling right now. I am going to see if I can take any legal action. I do not recommend this place especially if you are a woman or you don't know what your doing. Almost everyone who came in for the 5hours I was waiting needed something "extra" done to their car than just what they came in for. The only good thing I can say is that all the workers seemed very nice to me, probably because they were ripping me off.

Jalil Andraos

Had a nail in my tire, went to NTB to get it patched. David was super helpful and friendly, and he even stayed a little after they closed while he waited for me to pick up my car.

Julio Morales

Fantastic

Alex Padgett

The Staff here and the workers are just great people! They definitely go above to ensure the health of your vehicle is up to par! If you call and schedule ahead they take such great care of you! It’s at high demand because of their great service ! Thank all of you who work here sweating and getting dirty to ensure all the vehicles are well taken care of!

JL Pressley

James and Daniel are the best!!!

mark cardona

I feel fortunate to be able to rely on these good people.

Daniel Meier

Honest appraisals when it comes to work needing to be done, and good quality work done by their mechanics. I have been bringing my vehicles here for several years and have no complaints.

Seth Cottle

I usually always have my car serviced at the dealer, but I've had to drop into NTB a few times for a quick oil changes before leaving on a trip. They top up all of your fluids during the oil change, the price point is an industry standard, service can be a bit slow even when the shop appears empty. I wouldn't necessarily make this a place for all my service needs, but gets the job done when you're in a time crunch.

Y H

I have been frequenting this Merchant Tire store for a handful of years. Overall I am pleased with their services as they do what they say they are going to do. The store manager; Mr. Ziya Hakimi, remains “on top” of things to ensure a timely & proper outcome.

Elena Krupnova

I always take my car here for years now and have confidence in this place. Everything what needs to be done is discussed honestly and done correctly and on time. People, who work there are personable, they really care to help with your car and do their best every time. And that is why they are busy! Thank you Ziya and all the guys who work there together to deliver great service to the customers!

Dimas D

I take my truck for oil change! Never had any problems. Today 9-6-2015 had struts done. Will keep taking it here for work done.

Harold K

This place has gone downhill from what it used to be. I had four tires shipped to this location for installation and expected a simple, straightforward experience. The moment I got there I knew I was in for a bad experience. The service attendant seemed totally confused and just couldn't seem to provide me with answers to questions I had prior to my tires being mounted. He also refused to provide me with a written estimate for mounting and balancing. I was also surprised at the price, quoted verbally, for simply mounting and balancing tires. I used to work at a shop and would do these myself and understand perfectly well how it works. Nonetheless, the service person tried to sell me useless things like an alignment, which should not be affected by the mere installation of tires. It was a disappointing, overpriced experience. But, hey, my tires are intact and installed, so one extra star!

Talerver Hunter

Jacob was awesome he had two call outs that Sunday morning and his attitude remained positive and he still managed to get done with my vehicle in a timely manner with an oil change and front brake replacement. Awesome job Jacob your truly an asset to your company and hope management appreciates your worth.

Terry Franks

These guys were going very professional. I had a tire blow out while visiting my son at school.thank you for all the help john.

Shiwan Mavaneh

Went there with my car having issues based on dealerships inspection, had a pleasant experience meeting Ziya the store manager, he reinspected my car and fix the car for 1/5 what dealership told me, he was very honest and upfront with me, I like my car more now and I will bring my other 2 cars to him also, best experience ever,

Veronica Segovia

Friendly staff

Evan Douglas

I had a 10am appointment and when I told them I was waiting on the car. They said they were behind on their 9am appointment. They do not honor the tpms service as advertised when booking an oil change service. Front desk guy was trying to talk me out of the the service. Do not come here. Service sucks

Kristi Delperuto

UPDATE: During their so called investigation: I was able to go to a mechanic of choice, so I went to a mechanic of my choice. I scheduled the state inspection with them and the contractor was supposed to come during this process. He never showed up due to some personal reason. So I set up another time later that week for Friday afternoon. Naturally he was late of course. He came, took pictures, noted the double sized plug that was inserted as a temporary fix and called the insurance company back. They wanted him to take out the plug in order to see if there was ever a heli coil inserted. Keep in mind, this was Friday afternoon and the mechanic said that it was not possible to do today and possibly leave me without a car for the weekend. (Which is why I planned for earlier in the week) Monday, I get a response from NTB's insurance company that they had denied the claim as a result of what was told at the store, making the investigation totally pointless and a waste of time. When I got my car fixed, the mechanic was able to prove there was no heli coil previously inserted, making that NTB LIED!! The mechanic inserted a Heli Coil for teh first time on my car when they had to fix it for what NTB Did to my car. That was money I had to pay out because NTB could not and would not take ownership for their poor actions as they had completed the 3 previous oil changes! I do not recommend. I went in for an oil change and my drain plug is broken. Come to find out, there was a helicoil in and it had fallen out and there was no more tread. They claim it was not theirs. Other mechanics that I have gone too have not told me they had inserted a heli coil, nor the lack of tread was an issue. While they did a temporary fix, I am now responsible for getting the oil pan replaced at cost to me. The manager is rude.

Andres Gutierrez

They over charge people like crazy, they were charging me over 800 dollars for a job I did for 85 dollars

Shawn Turner

Was on the phone with NTB this morning and was told by an employee there that he had "never even heard of that brand of tire" and was "not even going to look it up." Definitely not how you should do business. They're a tire dealer. Rude people and disrespectful to customers.

박해동

Good and friendly place.

Kathryn Hart

Its my go to mechanic. The staff are awesome, and very helpful. Honestly they keep me coming back. Prices are fair and thier work is reliable. I highly recommend.

Allan duford

These guys just told me they couldn’t change a valve stem....go some where else

The Tropical DVM

With a drop off they were able to fix my tire the same day - easy and affordable.

Martin Badilishamwalimu Sr.

These guys are the best, hands down. They are take car of me...

David Robinson

Claimed that they replaced the transmission fluid as I paid for a complete systems flush. Two weeks later, while at the Honda dealer, I was told that my transmission fluid was very dirty. Went back to Merchant's and they claimed that the old fluid was so dirty that the new fluid must have gotten tainted from the old fluid. On my next visit (to use the last of my alignment coupons), I was told that their transmission replacement system was broken that this is why they thought they replaced the fluid, but didn't. Beyond my experience, there are too many complaints against Merchant's to ignore and an average rating of 2 tells it all.

Jim Butler

IF YOU CARE ABOUT YOUR VEHICLE DO *NOT* TAKE IT HERE. I visited Merchants/NTB for a simple, routine oil change and tire rotation on 04.09.2019. The next day after picking up my car I noticed that there was a dent coming from underneath the vehicle on the passenger's side quarter panel (behind the wheel where the lift holds up the car). There are no scratches or paint damage on the car but you can clearly see where the metal is bent. This is from improperly jacking or lifting the car. I took my car to the location on 04.10 and reported it to Caitlin/Kaitlyn the manager. She didn't say anything to me. She just made a face and didn't even apologize. The damage was so bad that my passenger side door makes a noise every time I open and close it so I try not to. All the service manager said was that their insurance would be in touch. Their insurance claims manager Sedgwick contacted me once and left a voicemail. I called them back and haven't been able to get anything done with this claim for over 2 weeks now. Sedgwick does not return my calls. The NTB location where the work was done took a few minutes to take my call. All they say is that it has to go through insurance. Sedgwick refuses to send an adjuster to look at my claim. I have been going to Merchants for a while with 2 vehicles. My girlfriend's mother goes there which is why we started going there. They take a long time and are extremely slow. That wasn't the biggest problem. Now I cannot trust them to do a routine procedure without severely damaging my car and refusing to admit fault and fix it! One of the men I got on the phone at this location did reveal that the person who serviced my car was the newest employee there. Obviously, they are not training their employees. At this point, I don't know if their insurance will help me. My insurance will not cause the damage done by their employee but it shouldn't have to. All I wanted was a simple oil change and tire rotation. I drive my car about 8.5 miles a day. The car was in excellent condition before this. Now it is not fully usable and the value has dropped significantly. I will be posting this review in as many places as possible so at least one person will consider the danger they are putting their car in if they bring it here. At least go to Jiffy Lube where you can watch them work on your car. If you have enough money, take it to the dealership where they use certified, professional technicians. This whole scenario has cost me hours of time. I have made so many phone calls and left tons of voicemails but no one is helping me so allow me to help you. I will post pictures of the damage here since no adjuster is coming out to take a look at my vehicle. You be the judge. The lift or jack pressed up into my car improperly and bent it out of place. Now the door does not open or close properly and it seems to get worse every time I do that so I am unable to use the front passenger's side of my vehicle. I'm not trying to scam the system or get money out of anyone. I just want my car fixed. It's really dirty and I was just about it get it professionally detailed. Now I have to wait for it to be fixed - if Merchants/NTB and their insurance will ever own up to the matter. I hope this review has helped you in some way. If you look on Google you will see that I leave many reviews in the hope of being honest and transparent and helping people spend their hard earned dollars wisely. Don't trust anyone without investigating things first.

jason martinez

I had a brake job done on my 2009 GMC Denali. All brakes, hardware and rotors were replaced end of June behining of July. A couple days later I make a trip to Indiana, my brakes squealed the whole trip up and back. I got home and was home for 4 days and left out of town again for the weekend. Again, brakes squealed the whole trip. It's annoying loud, enbarassing!!! I took it back and the tech asked me if I had washed it.. Well yes of course.. I dont like a dirty truck.. So he blamed the squealing on the car wash.. Chemicals might have gotten on the pads or dirt and oil from the road could have gotten on there and thats whays making them squeal... LAME EXCUSE!!! I have never heard of such a thing.. So what, I shouldn't wash my truck bc it'll make the brakes make noise now? Thats ridiculous!!! I paid over $850 for this!?!?!?! Im upset... He told me to go home and spray brake cleaner on it... I shouldnt have to fix the problem on my own.. That's what I paid you guys for... Smh. Im not a fan right now...

Hamza Saigol

ZIYA is the MAN! My horrible experience he was able to change in a matter of minutes. Not sure how he did but he's got magic.

Rhonda V

even though they were extremely busy, Merchants was able to fit me in when I had a flat 1st thing in the morning......got me up & going in a very reasonable amount of time......I have returned to this location a few times since for tires, maintenance etc. & each visit has been a pleasant experience

John Keener

Rip off.

Chelle Ram

Friendliest guys around!

Robbie

I waited over two hours for an oil change I had an appointment for. Poor customer service. I will not be returning to this Merchants location.

Pedro leza

Horrible experience. Don't appreciate being lied to.

Rell lowkey

Great service... Great customer service

Bobby Hardee

Ordered tires on line went to ntb to install took them allmost 3 hrs for 4 tires was told when i seen all employes on cell phones was tolf truck was done but still had to wait was told tech was on lunch my truck was only vehicle in there very rude managment worse time at a tire shop will never go back and will tell all not to go there either

Tobin Richardson

I highly recommend NTB in Morgantown! The staff was always honest and professional. I recently had a small issue in which they did not even charge me for (as they were able to identify it quickly). Fantastic service!

Alexander Wolcott

Employees are very nice. That being said I made an apointment to have my oil changed only to have to wait over an hour past my scheduled time to have my car taken in. Then they tried to sell me $2000 in repairs i know i do not need. They do however have the best price in town for an oil change.

Andrew Wells

Good service, knowledgeable techs, very good warranties.

Samuel Thompson

Every time they say it will take an hour, it takes 3-4. Even though I made appointments days, even weeks in advance. Only reason I come here is because there aren’t any other options.

zack herman

When performing an oil change, a tire rotation comes with the service free of charge. I meant to remind the associate to give me this service at the time, however I forgot. When I came to retrieve my vehicle I asked if it had been done and he said no. I then said I wish you told me that it came with it but I would like for it to be done. And so it was then done, but several hours later that day. I was inconvenienced because I had somewhere to go and I ended up having to get a ride there instead because my car was not available for me. Furthermore, I was told that all fluids were topped off, but noticed the next day that this had not been done either! This is my first and last time ever to use this brand company and location! It is really a shame because I just moved here and it was my first experience with this company and I live around the corner from this location. I was really looking forward to having a lot of my automobile needs taken care of at this convenient location however after this experience of going back two times for a simple thing, I have no confidence in this company or location.

Andrew Ivovich

I was going here for about a year for tires, alignments, and oil changes for my subaru. They have good hours and are generally friendly when I go in. Got a new car and the first oil change they put the wrong filter on and potentially destroyed my engine with less then 10,000 miles on it. Never going back again.

James Sharkey

Great staff. Michelin tires cost the same everywhere. Nice waiting room.

Brandon Hensley

It was great. 500 miles away and they changed a tire for free just to get home

Glenn Klaner

Horrible. They always break appointments scheduled in person or online. I've tried at least 4 times to have services performed here, only to be told I will need to wait hours past my scheduled time. I don't understand how they are still in business.

Hardy Auston

Eddie Williams is the best. My wife and I entered the store at closing time exasperated and frustrated. Although he did not have to, Eddie assisted us with the purchase of a much needed tire after hours. His patience, product knowledge and willingness to assist was a great help. Thanks again Eddie!

David Sisler

My work van was ready before i expected it to be done! i dropped my work van off for oil and rear brakes. I got a call saying my rear rotors were a speciality part and had to order and it would take a few days. it was a Friday evening so it would take until Tuesday. But Brandon I think his name was. I'm bad with names. Man with the Beard. He said he would keep trying to track down the back rotors. I didn't think there was a chance my van would be done before Tuesday. But when I stopped by to get some tools out of my van for work, he told me It was good to take home! Awsome! That means I didn't have to drive the spare work van. I picked my van up Sunday! 2 days early. He did what he told me he was going to try to do for me. Make as many calls as possible to get my van done asap. thank you

Ozodbek Abdulazizov

We were travelling from Georgia to Maryland and we had a tire issue with our truck we called these guys they were very nice on the phone we went there and they helped as above and beyond help to solve our problem. The price was very fair and reasonable. Thank you very much for treating us with your best customer service!!

Michael Newport

So stopped in there twice to get routine service done on my Fleet Vehicle. Twice I walked out with nothing. First time I was a walk in, was told that they were short staffed and it would be a 3 hour wait. Ok, but I would never wait that long for an oil change and rotation. So next service interval I thought I was smart made an appointment. The morning of the appointment I get a call, hey we are short staffed can we get you to move your appointment to another day, if you come in at your appointment it will take about two hours. So every day you are short staffed sounds like either s huge coincidence or you have some serious management issues. I work in the “vehicle service industry “ and would do the work myself if the company would allow, but they won’t. Sorry Morgantown NTB you won’t get a third shot. You just missed out on no less than 90,000 miles of routine service, and any issues that might have arose in the vehicle lifetime, not to mention the next fleet vehicle I get. So I hope your management team is happy.

Damon Labenz

Good service..Front desk sucks

Bill Irwin

This place is hit and miss. Sometimes you get somebody good, sometimes you get somebody bad. I mark my tires and my oil filter before the service and then check if the tires were rotated and filter were changed. Over a year period my tires were missed once and the oil filter was not changed. What angered me recently was I pointed out that the filter was not changed and the store manager tried to cover up the error. I will never go back. Merchants needs to manage this store better...quality control is poor.

Eric Morgan

They did a great job fixing my issues, and ahead of schedule.

Tammy Sims

Kami is always honest and knowledgeable about my vehicle.

William Lyons

I hope their mechanic skills are better than their people skills.

Lydia Stewart

OMG! I fort want to say they need a 0 star , because some people like NTB at 108 Chalmers Road in Greenville, SC really, really deserve one. I wish that I could AT LEAST comment about the car service that I received, BUT unfortunately I didn’t even make it that far. I toggles there today as my car is in need of an alternator, the young lady at the desk said there’s nobody to do the work today, but we can at the very least look at it and have it diagnosed, I said: have someone do it the next day, okay so that was a few minutes to 5 o’clock, so I had a seat and waited and waited, then I came up to see what was happening, I heard the girl in the front saying something to the short gentleman, and I heard him yell out: well is she here, and I began to walk up, and they looked at me and stopped talking so I knew it was me they were disgusting, so I sat down up front. He dilly dallied some more then finally goes to the care with a jump, I do not see him even attempt to jump it, then he walks back to the front throws the keys on the desk and walks in the shop area, and the motorcycle guy, and the front desk person look at each other and say what’s that all about, then the front desk girl continues her cleaning with another girl, and the motorcycle guys walks in the shop area to talk to the guy to see what was going on with my van, comes back says NOTHING to me, and then they explain it to her, and she says we’ll explain it to her meaning me, they do very dry and reluctantly, saying they need to do whatever and can’t do it and then they get in a small thing about who was and wasn’t going to be there tomorrow, so I get my son and my keys and call my insurance company to get me a tow truck to another nearby, we’ll know dealer, and they did not ask me anything, and saw me outside after I told her I didn’t have a ride, and just pulled away. Well needless to say, I told every person I spoke to on the phone from the warranty company to the insurance company, as well as the towing company and I will absolutely continue to tell ALL who will listen of my odd, and extremely unprofessional experiences here...PERIOD. So if you did not believe ALL of the negative reviews of posted past.. believe them, they are OBVIOUSLY ALL BERY TRUE. I was treated basically like I was invisible, with people walking back and forth in front of me saying nothing ! What a way to treat someone already going through the trying experience.

LeAnna Moore

Super friendly crew always ready to help

Pan Benefield

Honest helpful and done on time

Marcos Campos

Took my truck here for new tires. They helped me pick out the right ones, and they've done repairs on my truck a few times. Never had a bad experience here. Staff are great.

aretha whiteside

Very quick service

Kortni Savell

Paid to have a brand new radiator installed and $500 something later it's still leaking. Thanks.

Pole Vaulter

Thanks to David and his Team for a great Service! Fast and Efficient, would definitely recommend.

Kelly Cuevas

I needed a new battery and they were able to get me in quickly on a Saturday morning. The staff are friendly and knowledgeable, especially Manager Trevor and Jake. Will definitely be back!

Tarig Sardab

I had a very bad experience today with those guys .I went there one week ago they did my oil changed and tire rotation and I told them to check my AC filter and they said that they check it but when I went back home I realised that nothing was done to me because I found that the filter is not touched even one year ago . And the car came out of them with a sounds in the front tires and I went today to let them check out what's going on with my tire . I left the car about four hours although they said they will fixed in three hours max . But. Came back found my car as it was they did nothing to it . And they didn't even called me to let me now that they did nothing so I just wast my time and come back home with the same problem. On top of all that the manager was fully unrespectable to me he talk to in a very rod way .. a will not go their again definitely

John Johnson

Good job and very friendly staff. Ive taken my car several times including recently and they always take good care of me. I always recommend to family and friends. Thanks!

Michael H

Weekend manager didn't want to accept work.

Jason McKibben

Friendly staff, quick service

Mary Mangie

I love the service here.We have 3 cars and price is great too.Very friendly. Would not take our cars anywhere but here.

Matt Zelic

If I could give negative stars I would. Took them 6 hours to get my truck tires put on and aligned. Also just walked out of an oil change because I sat there for over an hour and the car wasn’t taken back yet. Both of these times I had an appointment made.

Scott Pelkowski

I had a 3:30 pm appointment for an oil change and was told it would be done around 4:15. I went for a walk around the town center and came back around 4 to find that my car hadn't moved. I sat inside and waited around until around 4:30 the …

toyodj

Very bad place to get service they are thieves charged me for an oil change they never did beware about those rats

Mike T

Alignment - First attempt made the car pull and vibrate because the machine needed servicing. Second attempt is all good.

James Tourtellotte

Good price and service but it took two hours to get three tires on my car. Nascar pit stop it is not.

Victoria Poole

Lucas was a great help. 100% a shop you can trust.

Lisa Shampine

If I could give this a negative rating, I would. I took my car to NTB on Chalmers Rd in Greenville in May, 2017. I was buying 4 new tires. When they were done, I checked, and my custom wheels were badly scratched. All 4 of them. Frank, the manager tried to dismiss it as "Not too bad". We finally agreed he would pay to have the wheels repaired, and for a rental car for me while the repairs were done. Actually, he agreed to that after I got my husband involved. When it was just me, Frank figured he could bully me into backing down. So after a lot of wrangling, my wheels were repaired. If you've ever rented a car that someone else is paying for, you know that you still have to present a credit card. Which is why, nearly a year later, I discovered that NTB had not paid for the rental car, when the charges for the rental showed up on my credit card. I have to pay the charges. Frank has "no recollection" of agreeing to pay for the rental. In my opinion, he is untrustworthy, and no one should trust their car to him. Especially not women.

Owen West

My wife's car's ABS light kept coming on. After 4 hours NBS told us it was her brakes and quoted us 600 to replace the break pads......thats not happening. Took the car to Shorty Anderson's and within 15 min they identified the problem to be the axle and resolved the issue in a couple hours. Total cost 184 dollars.

Toni Dean

Made an appointment for 5 pm for an alignment. Got there before 5 and was told it was a 2 hour wait because they had walk-ins come in before me. What is the point of making an appointment if you have to wait 2 hours because of walk-ins? Shouldnt the walk-ins have to wait till the people that took time to make an appointment are done? That is the worst customer service!!! UPDATE: Made another appointment to get an alignment and oil change. Today at 2 PM. Was there on time. Sat there for two hours waiting for them to do those two things. Got my final bill which listed both the oil change and wheel alignment. Get in my car and start driving. My car is driving like an alignment wasnt even done so I called them on the phone. After being on hold for 16 minutes, the assistant manager gets on the phone and tells me they didnt do the alignment. When asked why not and why wasnt I told that it wasnt done before I left...his response was basically "we assumed you knew". How was I to know before I left if the alignment was done or not if they didnt tell me seeing that's the reason I went there and its listed on the final bill!?!?!? Horrible place to take your vehicle! I questioned the oil change after all that so as soon as I got home I pulled the oil stick out to make sure it was fresh oil and they didnt lie about doing that too!

Nicole Ladouceur

Very kind and quick turnaround on the diagnostic of my vehicle. Will recommend

Tired Traveler

They were quick, courteous and efficient. The store was clean and comfortable. Can't ask for much more.

Jon K

A little expensive.

Matthew Woods

As if there aren't enough bad reviews for this location. My wife took the car up for an oil change and had a coupon for a free tire rotation. They told her the tires didn't need to be rotated. I called and it was confirmed that this is what they told my wife. I told the man on the phone tire rotation is done as preventative maintenance and we didn't want to wait until the tires show cupping or have any problems. He said I could come back and get the work done. I told him we won't be going back to his shop. He said, "good we don't need you" and hung up on me. I don't get it. If you don't want to do the work, then don't send out the coupons.

Ryan K.

ZERO stars it what this should be rated. Took my kia to get a new battery, and they sold me a faulty battery (bad cell) for 180 bucks. Took it back just to get it exchanged and the bald guy (can't remember his name) told me its not the battery its the car. So I go to my mechanic and he says its a bad cell, the starter and the alternator are fine. So I take it back up there and he proceeds to fight with me and tells me I'm a liar and refuses to even talk with me about it, when and all I want is an exchange. TERRIBLE customer service, sketchy products, and won't help small business owners!

chase jarrett

Dropped my truck off for a SIMPLE, SINGLE tire change at 7:10 in the morning, BEFORE they even opened (at 7:30). Front desk guy told me it would be ready by, at the very worst case scenario, 4:00 pm, same day AND he even wrote on the description of work sheet 4:00, Well I came at 6:00 to ensure it would be fully done to minimize wait, and what do you know, they HAVEN’T even started on my truck yet. Unbelievable.

Simone Brooks

Really disappointed with this place. They are too busy to respect appointment times and are poor historians/documenters of their labor. They used to be really great, but with more business their quality of service has truly gone downhill. This past visit with them I had an appointment at noon. They did not touch my car until 2pm, and did not finish working on my car until 4:45pm. All they did to my car was simply clean my brakes and "re-adjust" the shoes. They are getting 2 stars from me instead of 1 because, luckily, they only charged me an hour for labor for that day - over $100, which is a lot for a poor college student.

Laura McCoy

NTB

Joshua Scruggs

Really great staff as well as prices.

Thea King-Lewis

BEST DEAL THEY HAVE is: the 3yr. Alignment & Rotation!!

Jerry Franklin

THESE PEOPLE ARE VERY RUDE AND SEEM TO HAVE MORE BUSINESS THAN THEY WANT

Danial Field

Terrible service, no communication, and shady work. They assumed I knew nothing about cars and tried to tell me I needed over $1,000 worth of work to get an inspection sticker. Had it inspected at a dealership the next day with no issues. Appointments made are worthless too. Took them 3 hours to do a simple oil change and tire rotation.

Darcey Mesaris

This location of Tire Kingdom is one of the worst managed stores I've ever had the displeasure of entering. I went there for an oil change in April. I was yelled at by the man behind the counter as I had not made an appointment, therefore, he could not help me out, as they were too busy. The parking lot and service bays were completely empty??? I had been to other Tire Kingdoms, who never treated me this way. I left, in tears. I went back, as I needed my tires rotated, and their price happened to be the best. I also wanted to see if the service would improve. They insisted that I needed to purchase new tires, instead of getting a rotation. I calmly explained to them that new tires were not in my budget that day, that I had had them looked at by a friend, who told me I didn't need new ones quite yet, so I just wanted to rotate them until I had the cash to get new ones. I did go back to them for the tires, as they gave me the best quote, out of everyone else I got quotes from. I scheduled an appointment, called to make sure they would honor their quote, and was reassured they would. I arrived for the appointment, and they told me they didn't have the brand of tires available they had quoted me on, so would have to go with a more expensive tire. I told the manager that the only reason I was there was because of the original quote, and if they were not willing to honor it, I would leave.They promised me they would honor the quote, which was for 4 tires with at least a 60,000 mile guarantee. I came back to get the car, and they told me the drive shaft needed replacing. I told them I would not let them do that, as I wanted a second opinion. The manager tried to bully me into having it done, and I told him that it wasn't going to happen, as I had had the car looked at by other mechanics recently, because of the sound they told me was the drive shaft, and the other mechanics told me it was nothing to worry about. They then tried to get me to buy hazard insurance for my tires, which seemed to be a ripoff to me. I declined the coverage, paid my bill and left. Then this past week, while driving home from work, my one tire went flat driving down a major highway. The gentleman who helped me change it saw a nail in it and told me that was probably the cause, not this scratch on the sidewall, as it looked as if it hadn't even punctured the tire. I took the flat to Tire Kingdom to get patched, as part of the package was free patching of tires. The techs told me that the sidewall scratch was the hole, and then told me I had to buy a new tire. I asked them if they would at least give me a discount on the replacement, as the tire was less than 4 months old, and had less than 5000 miles on it. They told me they couldn't, but told me if I had bought the hazard insurance, they would have replaced it for free and I should buy it that day, along with the new tire. I told them it was not in my budget to spend close to $200 that day, so all I wanted was the tire. The manager told me he would give it to me half price, but then backpedaled, and told me if I would buy the insurance, he would give the tire to me for free. I told him I would just pay the discount price for the tire, as I did not want to spend $80, which was more the replacement cost of the tire. He then told me the only option on the table was for me to buy the insurance and get a free tire. He was quite condescending to me, telling me that I could afford to pay for both the insurance and tire. He also talked down to me, explaining to me why they couldn't fix the tire. He also told me he couldn't give me a free tire every time I came in with a problem unless I bought the insurance. I told him that I wasn't asking for a free tire, that I just wanted a discount on a new tire, as the tire that had gone flat was pretty much brand new. Instead, I was bullied into buying that hazard insurance, which is pretty much a waste of money. So, instead of paying the $35 I was more than willing to pay for a new tire, I left $85 poorer. I will never return to this Tire Kingdom again.

Betty Constantine

First time they didn't try to sell me something other than the service I was there for.

Mary Parker

Went here to try and get a tire plugged, front desk personnel was nice but when the tech came out to get the car, I had noticed there was a nail in the tire and could see it clearly. He just looked at it and said after I showed it him, sorry, can’t fix it and started to walk away with no other explanation. I am not a tire person and didn’t understand why it could be plugged and he did want to offer any explanation. Be careful when going here.

Connor Ferguson

Super friendly staff! I was in and out quickly, and the hours of operation work fantastic with my busy schedule. Will return again

Zachary Lucas

Love this place the people are so honest and friendly. They will not work on your car if they feel like you can get better service somewhere else and they will give you recommendations for where to go. If you do get work done on your car there expect fast friendly service.

Dana Hodge

I love this place the guys are great

Shayla Boykins

Great service and very helpful. I know nothing about my car and they helped me fix it at the lowest cost. I’ll return to NTB every time!

Ryan Andrew

Clowns, dropped my truck off at 7:32am to get new tires mounted and balance,I call at 1ish to see... "have ready by 3:30pm" i came for pick up at 4:30pm. Got an excuse why they weren't able to do their job. Total waist of time and a day. I dont recommend this location to anyone.

Mary Brock

My daughter took her car to Merchants with her 4 year old son on Mother's Day. She got her car repaired and he got a big red balloon. He left his balloon at Grandma's house where the cat played with it and popped it. I went back to Merchant's and explained what happened. Dave gave me 2 red balloons with a smile. Thanks Dave for your kindness and thank you Merchants!

Joe

Had an oil change and tire rotation performed at a great price.

Karen Gibson

The staff at NTB, especially Andrew, are extremely friendly, helpful and accommodating! I would recommend this location to anyone needing service for their car! Thanks Andrew and the staff at NTB Store 479 at Suncrest Town Center!!

Brittney Sherman

Absolutely excellent customer service. Had an emergency where I needed my tire fixed fast. They talked me through my options and got me in and out in less than an hour with no appointment. Definitely recommend.

D Caesar

Friendly people

Albert Fleury

Abysmal - avoid this location. I dropped my car off to have one tire with a slow leak patched. I was told they would call when ready. After 4 hours, I called them. They claimed to have tried to call me yet i have no missed calls and no messages. Then they told me that they recommended i get 4 new tires as one had a nail in it. I have worked on cars all my life. This was fraud at worst and a ridiculous upsell at best. Then when i went to pick up my car - the battery was dead. Honestly you cant even make this up.

Sherry

Had all 4 tires changes. Great service, great job and they were fast to complete the work. Fred, the service manager was a tremendous help! Thanks NTB, I will be back

P Head

courteous & friendly work done on time & as promised

Wade Barrett

My battery died just outside the Merchant's Reston location. The guys jumped my car three times, ran diagnostics at a very reasonable rate, and kept me informed every step of the way. My Father is a mechanic so I opted to have the work done on the side but strongly believe the excellent customer service and knowledge nearly swayed my decision to have the work done at Merchant's. Very pleased with their service and trusted them completely (which is rare in the automotive repair business)! The usual and expected parts markup wasn't ridiculously overpriced as compared to most service centers. They made recommendations without stating "required". Should anything arise in the future, I would recommend this station to anyone. Great customer service Guys!!

Michael Stewart

Was told I would get a rebate and didn't find out I was ineligible for it until weeks after the purchase

Kermit Woodall

I've been going here for over two decades back when they were called Merchant's Tire. They do good work and have been very honest.

Fawntella Keith

I love the service there, can always count on them.

derek kruszewski

Jacob did an outstanding job. Squeeze my van in for an alignment. Found bad tie rod. Had tie rod replaced and alignment. Fast forward one day. Traveled to nc, never had such a good ride. Frank and his team are amazing. Been going to ntb in NC for years, but I gotta say this store is by far the best.

Mary Block

Went in to make an appointment and they took me right in. Services were great!

Philip Branagan

I brought my Toyota Camry 2006 in with a brake problem - soft pedal - two days later - the same problem. I won't be going back to Merchant's, that I can tell you.

Sam bo

the team here did an exceptional job with a simple request that others were having trouble with for some reason -- balancing the tires. i've been to other places namely the just tires in seven corners for the same issue over and over again, and i thought my wheels were bent and needed to be replaced. the merchant's team saved me $2K in unnecessary expenses.

Jeremy Berteele

Brought vehicle in for oil change and tire rotation. Techs left a mess on the engine cover around the oil filter and did not rotate the tires. Been a customer here for years, hope the miss on the tires was an honest mistake but high disappointed.

KaDeedee Harris

I took my car in June 26 for a tire rotation. Before I took my car in for a tire rotation I knew ahead of time my passenger back tire had a nail in it. However the price they quoted me for a patch I thought was too high so I didn’t come back. For the last week my back passenger tire has been losing air. That doesn’t make sense if my tires were rotated, correct? Well I purchased 2 new tires and had the short pump location put them on and check that back tire and what’s there? A nail. No nails in any other tire so it’s not new. So I paid them to patch it. But it seems like I also paid this location to rotate my tires and it was never done. Very upset because I always recommend NTB for service but it seems like they took advantage of me like I wouldn’t know or because I wouldn’t purchase 2 new tires there for $200. Not coming back to this location ever. Need to find a new location or new place all together for my tire needs from now on!

Dylan Farish

Dropped off my car for 2 days and couldn't even get my oil changed... This location provides poor service. Try a larger shop if you are looking to work with NTB. The Broad St location closer into town is better as well as the Short pump location. I also use the Charlottesville location and they are the best (they still staff all the old Merchant's employees who are seasoned). Too bad this location can't be trusted to get the job done!!

Bethany C.

NTB goes the extra mile!! They did the job thoroughly and bent over backwards to help me out! The workers are friendly, trustworthy, reliable and easy to get a hold of. I will definitely be going back to them. Thanks NTB!

Justin

Service about average. Expect to leave your car and pick up later.

Sharon Riffee

Not busy 2day. Excellent knowledge on tire differs. Wanted a front end alignment with 2 new tires but kinda high for this. Not as high as discount tires. Very friendly compared 2 Discount tires also

Marc Coughran

Wish I would have known that it was by appointment only

Sayed Reha

I have been here a few times and it was always a good experience. I get exactly what I ask for and they are nice.

Mervyn Robles

Awesome! I was taken care of in a timely manner. Staff was friendly and the wait time for my repair was appropriate.

Matt Emmer

We first took our car to the Honda dealership in Dulles and they performed a scan to determine the issue. We were told that we would probably need a part replaced costing $1400 for the part and labor. On the way back to the dealership our brakes went completely soft so we did an emergency stop at merchants. We were pretty sure we were screwed and wouldn't be leaving Merchants without an even bigger bill than Honda but to our pleasant surprise they fixed our brakes and the underlying issue (a rusted bolt) for way way way less than expected. These guys were professional and honest when they could've easily taken advantage of our situation. Much respect and gratitude!

Gabrielle S.

Went in for an inspection and they told me my struts were damaged and it would cost $600 to repair. I took it to my hometown mechanic who I trust and there was absolutely nothing wrong with my car. This place is seriously one giant scam.

Mike Lee

I recently purchased tires while on vacation - over the past 2 weeks, one of the tires has been very slowly loosing air. I called Ziya Hakimi on my way to work and he said to come in. Within 30 minutes, Ziya had examined the tire, fixed the problem, reset my on board computer and I continued to work. Ziya's "positive can do attitude" and Christian's attention to detail were exceptional. People like this is why I will continue to buy tires at Merchants.

Rodney Turner

Good customer service and very friendly staff

Carrie Slimak

I made an appointment online and specified that I would be waiting. When I got there the gentleman told it would take a few hours to get an OIL CHANGE! He then told me the online system does not take into account his staffing and other …

Allison Stickel

I always go here for oil changes and tire replacements and I've always been happy with their service. John is always really friendly, works really hard, and is gives me an honest report of any issues with my car. I've never felt like I have been overcharged or taken advantage of by this auto establishment.

Sheila Sandford

Carlos, once again, provided excellent customer service. He and the staff took the time to fully diagnose the problem with my car and provided an estimate of the cost and the time to complete the repair. The car was done early and all was done well. I will bring my car back to Merchant's because they do great work for a good price.

Mary Aleshire

Best deal I could find on an alignment with a great warranty. Great service and very friendly employees. Definitely recommend NTB for tires and services!

Julie S.

Was told it would take a couple hours to change 2 tires and a rotation. it took over 6 hours.

LaKesha Anderson

Stopped here five minutes before close due to a sudden drop in tire pressure. David was very nice and didn't hesitate to check my tires and fill up there problem tire, pointing out the issue along the way. He was extremely friendly and I'm so grateful for his help. I'll definitely go back.

Aimee Erickson

I took my car there for an oil change and tires. They were courteous and friendly. They helped me pick out great tires with no more road noise! I would recommend this NTB.

Annapolis Dental Center, Dr. Kennedy Dele

At 4pm on a Sunday (10/07/18) a tire on my car blew on 79. Having a newer car I had no spare. I called my insurance company because I knew I had to be towed. I called several places to have my tire replaced that said "sorry but we close at 6pm" when I called NTB I spoke with John (I think that was his name). He was extremely understanding and even though NTB closed at 6pm and I was waiting for the tow truck to arrive he told me not to worry and that if I would keep him updated on my ETA he would stay and wait for me to get there. The tow truck arrived around 5:30 and we did not get to NTB until almost 6pm. John was there as promised waiting for me. He NOT only replaced the blown tire BUT all my tires as I knew I needed new tires and now I was afraid to travel 6 more hours home on the old tires. The cost was reasonable and the service was top notch. If he had not stayed I don't know what I would have done. I recommend NTB to anyone looking for GREAT service with caring people. Thanks Again!!!! Beth:)

Sean Pischke

I scheduled a fleet vehicle oil change here. They typically take 30-45 minutes depending on what else they try to squeeze on. I waited for over 3 hours while being told, "it'll only take 10 more minutes" repeatedly from 1 hour onward. When I get into my car I found the interior and steering wheel marked in grease. I'll sooner drive a hour to Firestone than come here again.

Aden Leasor

While every time I have been in people have been very friendly and nice, but this time they tried to say my car would cost upwards of $1500 to pass inspection. Said I needed completely new struts and that when the car was put into gear the engine swayed six inches. Took it home and first looked to see the engine swaying which it didn't at all besides vibrating when it was turned on (definitely not moving a whole 6 inches). Then took it to another place in town for a second opinion and even after asking them to take a closer look at the struts that supposedly needed completely replaced, the other shop passed the car for inspection and said it would be $11. Either NTB tried to rip me off exponentially or the other place is completely overlooking issues even after being told to look at them.

Juan Ramirez

Great fair place.

Damoon Dehghan

Service was awsome and fast. friendly environment . Mr ziya helped me today with professional attitude. I definitely recommen this place to everyone.

Joy Messner

Made an appointment and even then, they were running almost 2 hours behind. So, if I were you, I’d make your appointment for the first in the day or go with lots of patience.

Luis Dueñas

(Translated by Google) Excellent service! (Original) Excelente Servicio!

joyce phillips

Had a tire repair done.Jacob the guy that waited on me got me in and out of there in no time.I checked on services i want done for my car.I like their prices.I will go back.

Kelly Daly

Great customer service and upfront with the pricing. Plus Sunday state inspection!

Mark Bailey

Good prices fast work.

Brigitta Earle

Quick professional service

Travis Llewellyn

I am trying to find a mechanic in the area to work on our fleet of work trucks as needed and to perform regular maintenance, particularly having the oil changed. I talked to Frank who was rude and short with me and turned me away. He said he didn't have time because they are too busy on Fridays. He must have been really busy because he didn't allow me to explain that I wasn't trying to drop a vehicle off that day but sometime within a week or so and continually in the future. Perhaps he was having a bad morning, but I hope he doesn't treat all his customers that way.

Behrouz H

I had a problem today with my tire and wheel and Mr. Hakimi and his team did an accent job to diagnose the problem and took care of the issue in a short amount of time. If you need help, reach of to Mr. Hakimi.

Shawn Speck

Great place and good prices. Trevor and Jake should be cloned!

myung seung lee

Very good service and good people

Jane Seppala

Fast and friendly. No complaints

Cameron Seider

Very great service. I had a popped tire and David Young was extremely helpful and got the correct tires transferred to the auto shop and got me back on the road in no time.

Lauren Brinkac

I had a great experience at Merchants. Ziya the store manager was very friendly and polite. He took the time to explain and show me a mechanical issue I had and made sure I understood the problem. He also helped me pick out new tires when I wasn't originally intending to replace them at that time, ultimately selling me new ones comparable to my original but at a fraction of the cost. Overall I feel like I got a great deal with great service and I will definitely use this shop again.

Jay M

Went in for a flat fix on my car and they quoted me $23 for a tire but then dropped the price down to $5 /$10 if I had cash in my pocket. Their National Tire Brand website who they are now says flat fixes are free. Walked out and went back to Discount Tire.

Caroline Suarez

A bit expensive compared to old Merchant’s prices. I used to pay $20 for an oil change there before. It took 2 hrs for an oil change to be completed. Thinking on going to a faster place I know about, if prices are comparable. They did offer a $10 discount for a service.

Daniel Mercure

Last week my truck stalled out in the road right down the street from this merchants. I realized that the problem was just due to a corroded battery terminal. I was able to make it into the parking lot and went inside to ask for help. The manager came outside to look at my truck and even though they aren't a retail store, he found an exact OEM replacement part inside and gave it to me for free. He also took the time to explain how to install it. It seems like it's rare for people to go out of their way for you these days, even in a customer service driven industry. I also should note that when I lived in Reston in the past I've taken other vehicles their for tires and service and always had good experiences.

Tommy Keener

Always take care of us even when they are busy which is everyday! Great bunch of people!

St Br

I've seen the other reviews on Merchant's in the area and they were horrible. Even before looking at those reviews, I went to this location and never wanted to go anywhere else. Kye, the manager, really goes out of his way to make sure that everything is done right. He never tries to "sell" me on anything. If something is wrong with my car, he'll show me exactly what it is and explain why it needs to be fixed. I've never felt cheated by these guys. They work hard and do a great job. They're often very busy and that, to me, means that they have a lot of customers who like them and use them. Very happy with the service here

Savannah Ashworth

After finding a much better, more professional and LOCAL service provider, I want to share my experience with NTB so other customers can avoid it. In December 2017, I hit a pothole that popped one of my tires. I was due for a new set anyway, so I purchased them and had them installed at NTB. The only issue I had after this visit was with one tire, which I was having to put air in on a weekly basis. I assumed this was due to damage to the rim. About a month later, I hit another pothole and damaged another tire. I went back to NTB and they told me I had driven 14,000+ miles since my last visit, and therefore, no longer had warranty. 14,000+ miles...in one month...just by driving in Morgantown? I paid for a new tire anyway and said "The tire that was damaged last month always has low air. Can you fix that?" They said yes but the problem persisted and actually got worse. Needless to say, I never went back. There are better service providers in the Morgantown area who deserve your business, folks. Choose one over NTB.

Felicia Harvey

Very helpful and got me on down the road. Very friendly.

Dennis Schulte

I've been switching to this Merchants over the past couple of years. They've now got me as a regular. Took the car in for a lot of shakiness in the steering. They got me in on a Sunday, stayed late to finish the job so I could pick it up that day. Car drives like new, now. The diagnoses had been unclear by another place, and it could've been a swindle job, but I feel they diagnosed it correctly, kept in touch with me as they found things out, and the whole job ended up being noticeably cheaper than I had expected, based on prior input.

Muthu Ram Prabhu

They hold me car so long and when I said I need to go for class, they completed the service in 10 mins and gave me

Kristin Mandruleanu

Carlos took excellent care of my tire needs and was able to give me a competitive price on a set of Michelins. He even arranged for a ride back to my house during the Third Blizzard of 2017 (.25" of snow).

April Hartford

The communication was horrible, granted my car is an older car but they just couldn't figure out what was their rear end or my cars rear end. They never called to say they were having issues, they just let my car sit for a couple days waiting for me to call. I've gone to a lot of different shops with my vehicles over the years as I travel a lot. This one, although not my worst experience, is right up there with the true idiots of the mechanic world.

Octavio Wilson

Very professionals great communication excellent customer service

Shannon Hartman

Great customer service!! Virginia is a great lady to work with!!! This has changed management. If you haven't tried them in a while give them another chance!!

J Behlert

Knowledgeable, friendly staff, Excellent service everytime!!! Why would you take your vehicle anywhere else? Go see Frank and the guys at NTB!!

Megan Davis

I just needed some air in my tires and this place helped me out quickly! I only waited a few minutes and Jacob was super helpful. Great customer service all around. Will be back!!

Daniel Levin

Kye, the store manager, is a gem. He always makes sure that the right things are taken care of with my car. He is very committed to making sure that he meets the needs and answers the questions of his customers. I have no hesitation recommending this Merchant's Tire, mostly because of the service Kye personally provides and the standard he holds for the rest of his team.

Fleet Wood

Came in today 2 hours before they closed with a flat tire and was worried it would have to be replaced. Could not have have been easier or less stressful. The best service quality and friendliest workers ever. Very nice location to get work on as they have a restaurant next door and will call you when it’s done. Also a nice waiting room. Very good pricing and honest mechanics which are rare these days it seems. NTB just got a customer for life.

Jeremy Guzy

5 hours for an inspection when I was told 1-1.5. don't go here. Will never go back to this place.

Dr. Ruth Okoye

I really appreciate these folks. They are friendly and take time to explain everything. I can sit and work while they fix my car.

Pamela Merrill

Thank you to the young man who came over to Sonics to jump my car this afternoon. We really appreciated your help.

Kelly Kinsey

Great place! Fast and courteous

David Wirthman

Just went in to have my tires rotated and wheels aligned and had a great experience. I made an appointment and they took me right in and got me back out again in less time than expected. Ziya checked me in while David checked me out; both of them were courteous and professional. The waiting area was clean and neat as well. I have been here in the past for similar work, even buying a set of tires, and have had good experiences each time. The location is very convenient, being near restaurants if you want to wait, and near other shopping if you want to combine your trip with other errands.

Tigist Beyene

David at Ntb was extremely friendly and helpful when I needed some quick service done and took care of me right away. I would reccomend this place to anyone needing their car serviced. Friendly knowledgeable staff!!

Sarah Puskavich

Extremely poor customer service. I took my vehicle in to be aligned. The person waiting on my was very dismissive and did not go over any details about the service provided. When picking up the vehicle the person that started to check me out said 'hold on a second" then left for about ten minutes. When he came back he started to make conversation with a customer sitting in the waiting area and it was clear that he went to check on something for his vehicle. He continued to make conversation with the other customer and I had to ask if the transaction was complete. As stated before, nothing about the service was reviewed and the employee could not even be bothered to fully acknowledge that I was standing in front of him.

Luis Rivera-Garza

Made a appointment for alignment 1 day prior. I called them before my set appointment and told them that I did not want the alignment and need just my tires balance and rotated. Asked the person that answer the phone if there was going to be problem with my change of surface and said no and will see me at the time of my appointment. Went there 20 minutes early to my set appointment and was told that it will take up to 1 hour and 1/2 before that they would look at my car or even more. I asked him that I made appointment and what is the point making a appointment if it is going to take over a hour before they work on my car. He gave me some B.S which is unacceptable to me and the amount of time for service. It will of taken them over 3 hrs to balance and rotated 4 tires. This is a ongoing issue at this location. I live near this location and they just keep me B.S. This is last time bring my car to NTB I am DONE with them. They should of told the truth over the phone. I don't mind paying the service and giving up my time but I despised been lied to straight to my faced, totally unnecessary.

Will Rowe

We are new to the area and tried this place, but had a terrible experience. Needed two tires and a sticker, left 600 bucks later with no sticker unless we paid another 600 bucks. Furious...

Cat S

Waste of time and couldn't get order correct. I have wasted 3 different appointments. Had a flat, ordered one from MT, they "forgot" to call me to tell me it was in. A wk later I called and they scheduled me to come in the next day. Unfortunately I did not check the new tire when I left the shop. I notice they did not replace my spare and replaced another tire instead. Came back to the shop and the guy scheduled me to switch out the tire 2 days later. I had a 9am appt today and 1.5 hours later it is still not done. I could have had 4 new tires installed by now. I will never return here nor will I recommend this incompetent place. Phone ringing constantly and employees ignoring. Go somewhere else!!!!

Abby Spencer

I went today to get a tire changed after mine blew out. They were very busy and there were a lot of other customers there but everyone was super helpful. David changed my tire for me in no time for no charge and he was very kind to all the customers, making sure he was not neglecting anyone. I definitely recommend Merchants Tires!

WFCinSC

Buyer beware. I took my 1997 Ford F350 in for a new set of tires, Cooper RTX 235/85R16. The work was done promptly and so far as I can tell to a good standard. I bought these tires on their buy 2 get 2 free deal that requires you to purchase an alignment package. After they completed the tire change I asked about how my alignment looked and they told me due to the length of my vehicle they cannot perform an alignment. Well I guess that is $105 (the price of the alignment package) I'll never see again. At least tell the customer before you do the work that you cannot honor the alignment!

Armin Niaki

Unprofessional staff and manager, disrespectful and just seems like everyone there hates their job. Try to avoid this place at all costs - they outright refuse to do necessary repairs because “it’s too hard”. I’ve taken my car by this garage multiple times and let me tell you, there was not once time I was satisfied with the service or manner of the manager nor staff. Also, please don’t follow up with a generic message asking me to provide further details about this stuff, I would’ve fired this manager 10 times by now if I were the owner.

Sandra Kutlow

Very bad service!!!

Martin Pecikonis

Fair, just not many employees to help

Christian McCarty

The employees were friendly, but as soon as I walked in they had no record of the appointment that I had called to make the day before. Then, the price they quoted me on tires was $50 more per tire than anyone else in town. Also, they …

Allison Rowley

Honestly amazing. If you're already annoyed that your car is broken at least go somewhere that will treat you right. Everyone was incredibly friendly and helpful. The service was much faster than expected. My car is doing much better now. I'm very pleased. Thanks everyone at NTB! (Wish I could remember names to give personal shout-outs-sorry!) Edit: I promised a review during my most recent visit but I don't think I can post another one for the same business. Anyway, I went in late last night because I needed to have my tires checked. I'm so glad I did because I was told that one of my tires wasn't safe. They even stayed a bit past closing to replace my tire and make sure I was safe. David was especially knowledgeable, kind, and generally amazing. I will always trust this place with my car from now on!

Ty Neff

Never had a problem here, these guys bust their hump. Between Dylan, John, and lucas they have great customer service. Would recommend them to anyone.

Joe Burgess

We are from out of town. Found a nail in my tire at 5 pm on Saturday. No spare. Called and went to first NTB and guy inside at register didnt care or want to help as there were 2 cars ahead of me. A second guy came outside and checked for leaks. Tire needed to be replaced but inside guy said they were too busy to help (even though 3 guys were standing inside). Fortunately there was a second location 1 mile away. They likewise said they could not patch the tire but offered to replace it. Didn't have a perfect match in stock but sold us something that would be safe enough for us to drive several hours home. They finished right at closing at 7. We much appreciated the service as we were stranded without it.

Allison Fisher

John, the service advisor, was very helpful and simply awesome!

Claralita Davis

Frank and all of the mechanics are awesome. Always a fair priced and a great experience. Highly recommended!

Jacob Smith

Great Team.

Rick Torres

awesome Derrick Torres great tect

Marisa Porras

The team here was so nice, they took great care of us. I will definitely be back and refer people to this location!

Bre Johnson

We went to NTB for them to fix the alignment that someone else had messed up. NTB did a great job and the staff was nice!

William Symionow

This was my go to place for honest prices. Not any more, they totally tried to rip me off last visit. Lucky, I'm a car guy and caught them right away. Too bad. Keep looking.

John Jones II

WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. I took my F150 in for an aglinement at 8:30am today, after I put a lift kit on it and new mud tires, you could visually see the camber is out, (front tires leaning out at the top). 2 young boys pulled my truck inside and put it on the lift and hooked the aglinement equipment up to the front wheels. I could hear them talking to each other, one boy asked the other if he knew what he was doing, the boy answered "I'm pretty good with trucks, it's car's I have trouble with". The girl at the counter walks over and shuts the door. If I heard them, I'm sure she heard them too. I watched them pushed the truck forward on the lift, mess around under the front of it for a few minutes, then let the lift back down. They walk inside and hand me a print out, and told me "Your camber is good, but your toe is way out, BUT, we couldn't perform the aglinement because your tie rod ends are bad, couldn't get them to move, they're stuck" he said. I said "they're stuck? Which one?" "Yes Stuck" he said. "all of them, inner and outer, I couldn't get them to budge, so you're going to need new inner and new outer tie rods on both driver and passenger sides." How much is that gonna be I asked? "For us to do it, about $500.00" he said "Or you could do it yourself and bring it back and we'll perform the aglinement." Still being under warranty I took it back to the lot I bought it from. They put it on the lift, loosened the jam nut and turned the inner tie rods with ease. The mechanic said he could see where they had a wrench on the inner tie rod, but never touched the jam nut. They either had no idea what they're doing, or they just tried to take me for 500 bucks. If they didn't know what they were doing, WHY WOULD YOU LET SOMEONE THAT WASN'T CERTIFIED AND KNOWS ABSOLUTELY NOTHING ABOUT AGLINEMENT ATTEMPT TO PERFORM ONE???? MY FAMILY RIDES IN THIS TRUCK!!!!

Sherry Aikman

Good thorough service. Knowledgeable staff. Gave me a good price.

Shamika Boyd

Great service

Ankur Vaseashta

Friendly and helpful staff! Came in for an oil change. Very pleasant experience. Convenient location for us so it'll be our new go-to place for general car maintenance and inspections.

Kendra Hays

The service at this location is sub par. Took our car in for one issue that they “fixed” but when driving it away, our brakes were barely working and they had been replaced elsewhere less than a year ago. Took it back in but they did nothing to fix it. Throughout this whole time they had our car, we never received phone calls with updates and were without the vehicle for approx 3 weeks even though they left us with more issues than we came in with. Don’t take your vehicle here if you care about it!

De Andre Henderson

Trevor and his crew always take care of me. They are honest about what's needed, give you a fair price, and tell you what needs to be done now and what can wait. And when I had something they couldn't fix, they recommended a place that operated with the same principles they do. BTW, the store lobby and wait area is always clean-if you couldn't see the repairs being done, you wouldn't know it is a auto service center. Keep up the great work guys!

Mavani

I came here to get my tires replaced and my oil changed. When I arrived I was greeted by a friendly staff member who signed me in after I told him what my car needed. I left my car there and came back a couple hours later when they were finished with my car. They did a splendid job and the manager even replaced my windshield wipers as a bonus. That certainly made my day as they had bent earlier that week when I was driving in the rain. Overall I had a great experience, great service and I will definitely be returning for all my future oil changes and car needs!

Charles Cook

Very clean. Out of the way so waiting usually not long.

Michael Gallegos

Stop by cuz I needed air in my tires. The gentleman checked the air on all my tires and put air on the ones that it needed. Friendly staff.

Tyler Anderson

Wow! These guys are great. Cary was very helpful up front and mike did a great job in back. Willing to take the time to get everything right if you aren't sure the first time. Got me out in a reasonable time too. Good communication, good service, good price. Thanks guys!

Tabitha Witherell

Any time I bring my car in they take care of me effectively and in a timely manner. The staff is extremely friendly and helpful.

Cali Lockhart

Absolutely garbage, im currently sitting in this location in the waiting room and ive been waiting for over an hour, i had called and asked what a good time for me to bring my car would be and was told 1 so we set up an appointment for 1 and i was early to the appointment and was told it would take about an hour..... For an oil change? I could do it myself in 15 minutes but came here so i wouldn't have to do it myself but clearly i should have because its been over an hour and my car still hasnt even been touched, its still exactly where i parked it and i have a tired and hungry kid thats tired of waiting and really wants to go, 1 obviously wasnt a good time to bring my car because it taking an hour for an oil change is ridiculous and were past the hour mark, extremely upset, last time i went to a location on brook rd and they barely were able to squeeze me in for an appointment cuz they told me they were booked solid all day and it was done in 17 minutes and that was a wonderful experience, this is far from wonderful, from what i can tell they aren't even that busy right now, theres only 1 other person in the waiting room the same 1 thats been here the whole hour with me and i dont see to many cars to work on but yet my car still remains in the exact same place i left it, dont think ill be using NTB again this is a nightmare

Clinton Cosner

Scheduled online for a 9:00 a.m. oil change. I arrived on-time and was told that they can only honor appointments made by phone. There was a backlog in service, so the best they could do was attempt to reschedule on a weekday. Poor integration and time-management are bad omens for what they'll do to your car.

Katelyn Bunch

I had to get my tires replaced, so I went over during my lunch & they were able to do it that day. I picked them up & the work was completed well & affordable for good tires.

Mark Horowitz

After three appointments finally got the repair done correctly. First time, didn’t diagnose the problem. Second time problem mid-diagnosed, parts installed that probably didn’t need to be, and told me it was repaired. Problem wasn’t fixed until the third time. Appears they got it right this time. Friendly staff that is sincere though. I think the quality control and quality assurance could be improved though. After last appointment, they said my header gasket was bad. $68 part with $1200 labor. Now car has annoying rattle from engine like a bolt wasn’t tightened properly. I will be looking for a new mechanic shop for my future repairs. Not bad for new tires but anything requiring a mechanic is best to go somewhere else.

Courtney Guiness

Tremendous help from all that were there. They are busy at times, but always get me in and out.

NBT 3

Good folks. Had an unusual.tire size for me.

David Johnston

This place is absolutely great for customer service, response and taking care of your car. I was at this store yesterday for a nail in my tire and they took care of it without any issue. Ziya the Area manager was polite to me and other customers. He was taking adequate time with each customer answering their questions. I would highly recommend this to anyone who needs to take care of their auto repairs.

Stephan Gutjahr

Very honest and professional staff. Hans was very polite and courteous. Love this place!

Ashley Ayers

I paid for my oil to be changed and my tires to be rotated. The shop was busy, so I guess they decided it would be okay to not to rotate the tires, even though I was still charged for it.

Nate Weese

What a joke of a shop. 4 times I've taken a car there and 4 times they've been a let down. They broke my wheel hub covers on the first trip, and wouldn't own up to it. The second time they outright refused to change out a heater core for me saying it was too much work. The third time they forgot to tighten the lug nuts on one of my tires after a simple inspection. And now I try to stop in for a simple tire patch and they refuse to try to work me in. Worst shop in town.

Christy Raines

The location at 108 Chalmers Rd, Greenville, SC 29605 has the worst customer service. I explained to him that I had a flat tire and mind you I'm the only customer physically waiting in the lobby. The front desk person Austin says well it's going to be a long time because there is several cars ahead of me. When I pulled into the location there was no cars in the bay. He requested I come back another day or try another location. I have a nail in my tire, which I purchased from them back in April, so this should be a quick plug or replace and right back out the door right??...NO! I've already been here for 45 minutes and they are in the bays horaing around and could've fixed me up and I be out of the way. I will never return to this or any other NTB!

David Wykofka

Great for Tires/Oil changes.

Leslie Showers

These guys really helped me out of a jam! Ziya literally gave me the (spare) bulb out of his own car! I had been to 3 other places before them... and these guys were the only ones who didn't just turn me away because it was late on a saturday night (or try to rip me off)... they didn't give up on me... I could tell they cared about getting me safely back on the road... gratis! Thanks Ziya and crew!!!

chris coleman

Got my 4 tires on in under a hour!!

Robert Wilkinson

Called into the shop on a Saturday after experiencing a blowout in my front passenger side tire and spoke to a gentlemen named Hans. He provided me pricing on the existing tire and a comparable tire they had in stock. He also informed me of a buy 2 get 2 deal which I ended up taking advantage of. Extremely happy with the level of service Hans provided and my truck was equipped with four brand new tires that same day. Will be back again because this place earned my business.

Bridget Clark

Staff was very friendly.

John Mersing

This place is a joke and a scam. Well We took my girlfriends Jeep in to get tires, oil change and inspection sticker. Btw the Jeep was running perfectly fine. They called and said she needs a new tie rod for it to pass inspection so she gave them the go ahead. Get it back Saturday evening and they never reset the oil sensor, the steering wheel was turned in the 2 o’clock position while driving straight, if you let go of the steering wheel it pulled to the right, they gave her different tires than they said they were, and the traction control was stuck on. So we take it back Monday and they say they are going to fix the issues. She picked the Jeep up and the steering wheel is still the same position, still pulling to the right, and ten mins after driving it the traction control light comes back on. So, we take it back again on Wednesday and Six and a half hours later she calls them to see if it’s ready and they tell her the tie rod wasn’t the issue. They tell her it’s the steering rack and pinion and she has to take it to the dealership because it’s under warranty. So the refund her the money for the part and labor due to incorrect diagnosis. Not to mention they threatened her to rip the inspection sticker off because it had the guys name on it after intalk s to them on the phone. We take it to a Jeep dealership and have them look at. Come to find out there wasn’t anything wrong with the rack and pinion, it was just out of alignment. They fixed the issues for another 100 dollars. So I call and talk to NTB today in attempt to get refunded and the only thing the offered to refund was the alignment package that came with the purchase of the tires. Like we were going to take it back to them for an alignment ever again! Save your time and money and go to professionals elsewhere if you don’t wanna get ripped off.

Gerald Fields

Awesome service!

Lizzy Assey

I’ve gotten tires from them twice over the past 5 years and they’re always so nice and efficient! I went this morning in an emergency to get a tire fixed and they had it done by the end of the day!

Cory Hall

Every single time I’ve come here they have treated with me with such respect and been very helpful in resolving my issues. Never have felt I was ‘price gouged ‘. They’re my Go To auto shop for sure and I recommend them highly,

Blair Martin

Made online appt for rotation and balance. In and out fast. Very pleased.

Patricia Rivas

This will be my 3rd vehicle I've brought here on a consistent basis... The previous managers were understanding human being the woman they have here now is not. Very condescending.. apparently my previous oil change notes were written in my account stating that I needed new tires... So I come in for a routine oil change and requested to have my tires rotated being that I had suspicions that they did not do so with my previous oil change... in a very condescending tone with a firm clap of her hands together she tells me that they cannot rotate the tires being that I need new ones... I won't be returning and am discouraging anyone else to. Since management changed it seems that they try to fleece you for every penny... btw... please look at the pics of my tires that needed to be replaced

Sharon Nelson

I was dropping a friend off to pick up their vehicle.

Philip Powell

I just called for a quote to replace a (passenger side only)headlight HID bulb and an high mileage oil change. The guy told me $326.00. I couldn't stop laughing. I thought he was joking but he wasn't. The HID bulb at any autoparts store is approximately $120. That's the only reason I'm not installing it myself. Too expensive a bulb to mess up. So after taxes you're charging me roughly $180 to pop in a bulb and do a 20 minute oil change?

William Janke

Took my car in for a state inspection on Thrusday night. Received a call late in the day Friday that the car was ready for pick up. When we picked the car up we only then found out it failed for a license plat light that was out. Was never told this on the phone and was too late to do anything about it then. Never given the option to just have them replace it and be done with the process. So having to take it back two days later after having to replace the bulb myself, was then told the inspector [ guess they only have one] would be out till Tuesday now. What a waste of time and effort for what should have been an easy process for a simple item. So now will require another trip to the shop and another day without my vehicle and having to arrange other transportation again during the work week. Disappointed of the bad service received here.

Bryan Brigham

The staff here are great. The customer service is awesome and they get the job done. Im a regular and you should be too. Earl, Shin, Jeramy, and the others make this place feel like home.

Cherico Garrett

Fast service

Linda S

Not sure. No one looked up or came out to help me. I did notice that everyone there was busy working. I will assume that I just got there at a bad time when things were very hectic.

Lynette Cross

Not very helpful and very expensive in comparison to other like places.

Jay Brown

Fast!!!

Rhonda Elzie

Very professional!

Chris Holt

Great service. I really like the lifetime rotate and balance you get with tires installed here. The restaurant next door is a great place to hang out while you wait.

Charles Hanna

They do tires... they do batteries... they do inspections and other automotive services. National brands with each to other areas to get your needed parts

JP Mawyer

Worst spot in Morgantown to take your car for repairs of any sort. Management is incompetent. They’ll forget to lock your car. My car was broken into under their supervision and was trashed! YOU SHOULD GO SOMEWHERE ELSE! Untrustworthy people here.

Luis Rodriguez

Really bad service they don't know what they are doing I don't recommend it

Jon Stephenson

I have had nothing but great experiences with Merchants Tire here in Reston. I used to work in the rental car industry and have known my fair share of shops and these guys are the most honest I've worked with. Car repair is rarely cheap anywhere, but these guys will give a good price and quality work. High recommendation.

Jimmie Reed

Took a little longer than expected but they were really busy today. Thanks for doing my tires!

Chelsea Gramberg

Very friendly staff !

Lorraine Maloy

We liked the work and treatment.

Jeremiah Berkstresser

Took my car there a week ago for an inspection and oil change. Was told it needed 2 tires which it did and I agreed with. I was then told I needed 2 new struts and 2 new shocks and it was going to cost me around 1300 dollars for it to pass inspection. I said no way go ahead and fail it. After telling them this it took over 3 hours for the oil change while employees sat around eating and playing on their phones and chatting with some girls that had come in. I took it to another mechanic for a second opinion and he got it up on the lift and showed me there was no way any of those repairs were needed!! DO NOT TAKE YOUR CAR THERE!!!

Frankie Cassarino

Great place for all types of repairs and maintance, not just tires, batteries, and oil changes. I've had my car diagnosed and checked up multiple times as a courtesy and got honest and reasonable quotes. Any work I have had done has been reasonably priced and done properly. They won't just go throwing parts on your car and tossing the bill at you, they actually want to do the job right and get your car fixed correctly. My car has had a lot of problems and it being a european car not many places want to service it but NTB never backs down. The service manager John and all his mechanics are great and very accommodating. Definitely the go to place in Morgantown for honest and reasonably priced work.

Patrick o'hara

This is one of the best shops in area.I always get professional service

Antonio Mercado

Great customer service

Ali A

Very good service, fair price, nice manager.

Kyle Youngman

I want to start this review by saying we had an awesome experience!! The staff was extremely helpful and showed me everything that was in need of repair in a way that I trusted them completely. I went to Nissan of Sterling and they overcharged me by 3,000 dollars for things I didn't need and that weren't even broken! So I thought I would get a second opinion from Merchants in Reston and Ziya the manager walked me through every part of the car that needed work and where Nissan of Sterling was lying about fake repairs and they saved my family 3 thousand dollars!! I'm very lucky and grateful to have found this place! My car is running great and my wallet didn't take a beating from crooked Nissan. A+++

Michelle Chambliss

They are always super pleasant, honest and never try to recommend services you really dont need. These guys are awesome!

Care Camp

I was very upset after they put the incorrect oil in my Honda so I went to Valvoline and they corrected the problem!!

Mary T

I went in for a standard oil change/tire rotation, and the staff couldn't have been nicer. I worked with David (hi, David!) the most, and he was very sweet and personable. I didn't get "swindled" into buying new tires or other services I didn't need, just what I asked for and I was on my way. Great staff and service; I'll be back for sure!

James Larounis

Credit card machine was down. Car is now worse than when I brought it in.

Mike Love

Kye was the best. Haven't seen him in awhile I assume he's gone because service has gone downhill.

Rachael Riley

Great place. Great service. Highly recommended.

Ken Ray

Took care of my problem that I had with my car

Cory Howard

Friendly service. They dont try to sell you stuff you dont need

Mike

Best customer service ever from an automotive place. Jason went up and beyond to help me.

Robert JImenez

Went in for a oil change Thursday afternoon before I went out of town for work, my tire pressure light was on, and since it was a tire place I figured they would at least put air in the tires but no.

Vince Sturkie

I have bought several sets of tires here over the past 10 years. They are never able to help me when I really need it. Went in needing a tire repair 3 different times only to be told booked solid and cannot help me. I'm done with taking care of a company that won't take care of me. They have done same to my children as well. They also use pushy sales tactics that offend most people. Poor attitudes if you express dissatisfaction. My advice is Firestone if you need real help right away. More friendly folks too. Called them from Tire Kingdom parking lot after being rejected and they said we can help so come on over. If you wonder if this is true ask about a tire repair when you walk in for a new set. You will see the real tire kingdom right then.

Chad Taylor

Went there to get my Land Rover LR3 serviced. This place literally changed my oil and sealed the skid plate with zip ties. What ever happened to bolts? They also used tape to fix coolant hose. The one star was just so that I can write the post. They deserve negative 5 stars and should be put out of business or at least Merchants Corporate should visit and revamp. I did not ask for a dealership job but just expected they could have at least changed oil correctly.

Edward Inculous

Went in for an oil change, took a while to do it, but came out pleased with the results.

Brittanie Freeman

Our 4th of July road trip was almost ruined by a tire incident. NTB was the only place opened on the holiday and the very kind guys at NTB fixed our tire and got us in our way to or family vacation! Definitely recommend coming here for the great and kind service!

C W

Regardless of other reviews, my experiences with Merchant's Tire for the past four years have been excellent. From punctured tire, oil change, tire rotation, and many other problems with my old car, the team at Merchant's Tire keeps my car running safely. I've just picked up my car from the shop, and would like to extend many thanks to my mechanic, Abdi, for his professional care and maintenance serviced on my car, and, also to the others who have offered assistance with a smile.

Gavin Lake

This place is awesome very clean and knowledgeable staff would recommend to everyone

Shawn Martin

Great service

Jennifer Civello

Even with an appointment, plan on being there for a minimum of 90 minutes to 2 hours.

David Adkins

Friendly service and good work. We walked to QT and Walmart while they were changing our tires. There's also a Chile's restaurant next door.

Jocelyn Argueta

David was so generous and helpful to assist in fixing my tires last minute ,after my tire light went on. Great customer service I look forward to coming back

Susheel Kumar Lakshmipathi

Great service and really helpful staff. David and Carlos helped me out on a last minute emergency in spite of it being almost closing time. Will definetly come back again.

mehran salimi

Great

sam procell

Always took care of my vehicle on a professional level and a very friendly staff. Great job

Jordan T

So this may sound like an exaggeration (I can assure you it’s not), but I took my car in for an appointment (changing my two front wheels) that I scheduled two weeks ago for 12:30 today. When I took it in, the guy told me it would be a couple hours so I went next door to Tim Horton’s until about 2:30. At 2:30, I decided to have my wife come pick me up and that i would just wait for them at my apartment a couple minutes away. Since I figured it’d be done by about 4, I was waiting around for them to call at any minute once 4 o’clock came. But then I just kept waiting for a call, cancelled plans at 5:30 that would’ve gotten me bonus points in a class in which I could really use those points. I called in at 6 asking for an update. The guy told me, “we are a little behind, obviously. We’ll get it done tonight” So, once again, I waited. Since the store closes at 8 I called back in at 7:30 asking if they were gonna get it done before they closed and they assured me they would get it done (On-Star sent me a notification at 7:36 saying there was a problem with my tires so I know that’s when they got them off. I finally just drove down there at 8 and my car was ready to go although they hadn’t called me yet. I do not understand how it took them 7 AND A HALF HOURS to change 2 tires, but I hope to never experience an interaction with NTB again.

Ronald Huffman

Fair keep on changing manager when you get a good manager then he's gone in the short time

Mark Searcy

Frank and crew did an outstanding job fixing a mistake by the Birmingham location. My Equus was very grateful, she now rides smooth as silk. Thank you!

Travis Vogel

Never had had a problem with NTB. Sometimes you have to wait if you don’t make an appointment but that’s to be expected anywhere. The only place in Morgantown that I will take mine or my fiancées vehicle for tires and brakes.

Heinz Bartnick

Ziya was the guy who helped out me and my wife. We were traveling back from New York to Virginia and got a flat. When we came in it was probably close to 530. Luckily we were staying in the area for the night. He said they would patch the tire and it would be ready in the morning. When we came the next morning, he gave us our tire patch for free and even put the tire back on the car for us (I had only brought him the tire in off the car). While we were waiting he chatted with us and was extremely hospitable. It was honestly one of the most pleasant and helpful experiences with an auto shop I have ever had. If you need some work done, I'd go here!

Kevin Beach

Ziya was awesome

S Consumer

I needed tires and a state inspection on a Sunday. I called NTB and the manager, Dylan, explained that they were already very busy but I would be able to drop it off and they would work it in between appts. Already scheduled. The entire staff was professional and efficient. I will be using NTB for anything else we need in Morgantown.

Alice Mahoney

Great and quick service

Cindy Patterson

Hear this loud and clear! Yesterday I had an appointment to replace brakes and inspection. I asked when making appointment how much for brakes. I was told $185. I get there (taking time off work) they tell me $260. I pitch a fit and they give me a price for $223. And thank goodness the inspector was sick. I take it due to time restraints. The manager comes to me and says my brakes are not a priority but my tires wont pass inspection. I told him replace the brakes and I know my tires have been cupping but they will pass inspection. He disputes this 3 Times. I insist on replacing the brakes and told him I'd get my car inspected somewhere else. He told me it wouldn't pass. He could give me a good deal today on the tires. I left with new brakes no grease on them and no tires. I directly went to a tire store and they said the cupping was no problem on the inspection. I went to 2 inspection places that did not have time to inspect but looked at my tires and said they would pass. I went to a 3rd place and I have a new inspection sticker. Thank goodness the inspector was sick or I would have new tires that I didn't need. I WILL NEVER GO BACK TO MERCHANTs TIRE.

Taylor Dyson

The staff here are really unprofessional, and make horrible excuses for their lack of knowledge when it comes to fixing your automobile. I took my car in for routine maintenance and was told that the car needed an alignment and the breaks needed to be replaced. I told them I would think about it. That same day I took it to another place and was told that the vehicle is fine. You'd be better served to allow a blind man with a nervous twitch work on your car than bring your car to this horrible place.

nathan stotts

Great!!!! Absolutely fantastic 1st time I've not had to agree to pay Inspection fees if I decide I don't want to do the repairs yet a long time I'll tell you everything that's wrong with your car would still wrong with your car what the other people did wrong and what the proper course of action is to get it right and not take any money

Melinda Cooper

This lady Nikki was the bomb. Was so helpful and friendly

Cheryl Lawrence

While traveling through the area on a road trip my car developed a shimmy. Female, senior, traveling, Sunday...now what. Found Tire King on line. Drove over. Place was busy but service by Cyle was excellent. In less than an hour I was on my way. The car was test driven, problem of rolled steal belt in front tire identified. Tire was replaced, put on back so front end would have even tires on it, balanced and the price was reasonable. Thank You Cyle!

Ash A

Merchants Reston has the best customer service. Of all the tire places I called, they were the most professional. Not pushy. Would only work with them in the future.

Courtney Wales

Let me start off by saying that Morgantown has been very hard on my car and I've had a lot of experience getting my car worked on the past few years. NTB in Suncrest has by far been the most fair, reasonably priced, friendly, and seemingly trustworthy place I've gone, anywhere. In my 4-5 visits they have never tried to oversell the work that needs to be done. They have even looked at and fixed things without charging me at all. I have never had to have anyone redo the work that they did, unlike previous shops. Example: When my tires continuously slowly leaked air for months, I took my car to 2 other places that "fixed" them for about a week or two. By the time I took my car to NTB, one of my tires needed replaced from being driven on low, and they still would get flat a couple days after I filled them with air. The guy at NTB told me the three options of tires, and that I could get just one if I wanted, but two would be better. I really didn't have the money at that point and said just replace the one with the least expensive model. When I went to pick up my car, they had put on a nicer tire because it wasn't part of a full set anymore anyway, and resealed the others for me. All they charged me for was the cheapest tire price. 4 months later I haven't had any issues with any of my tires since, and they are the only one who didn't charge anything for cleaning and sealing my tires.

Kerry Thorn

The service was very good. I worked with the Service Manager and he was very knowledgeable and helpful.

Jacob Tyree

Was in and out in no time. Cheapest oil and tire rotation around. If you're looking for tires they will be having a deal on buy two get two starting march, April and may.

Robert Leffler

They change oil and tires.

Brian R

Very courteous and friendly. I had tires mounted and balanced. No problems!

dj williams

Always come here great service

Missi Smith

Frank georgetti's customer service went above and beyond any expectations! After a difficult experience somewhere else, he just made an new NTB customer!

Hashim Peracha

Terrible customer service. The gentleman at the front desk was on his phone while talking to me. Very rude. They only have ONE mechanic on duty when there are multiple garages available for service. I would not reccomend this place to anyone as you will leave upset and disappointed. They can't even look you in they eye when they're talking to you. If you're looking to be disrespected as a customer I would highly recommend this garage.

Julia Zorn

They tried to charge me $1,140 to pass inspection, claiming I needed all new tires, 90$ for an alignment, etc. I knew they were taking advantage of me so I took it for a second opinion. Passed inspection with no mention of issues at another mechanic. Never go to this place.

Rosie Campos

Awesome service! Very friendly and customer-oriented. I can always trust NTB to take great care of my car.

Joshua Pearson

Great Service A++

Dominic Murga

Great store and staff! Highly recommend got me in and out quickly for oil change and free Tire rotation! Ask for Seth

Troy Jackson

Long wait, the changed my oil, got it all inside my car

Melissa Woodard

Just got off working an 12 hrs shift and my belt decided to break. I called an they took me without an appointment. Fixed my car an had me on the road home in 2 hrs. Very pleased with my experience today!

Will Smith

On 2 seperate occations my vehicle has not been ready as promised. On both occasions I dropped it off first thing in the morning with an agreement that it would be ready when I get off work at 330. That gives them almost 8 hours with my vehicle. Once for 1 new tire and at 330 it was just being pulled in causing me to wait over an hour with barely an apology. Then today it was dropped off for an oil change. Again at 330 they hadn't even pulled it in the garage when I got there and again with barely an apology. On neither occasion was I given a courtesy call to let me know they where behind and ask if I was ok with it being a little later then agreed. This is just poor business.

Christina Vassiliu

Absolutely terrible experience! If you are a woman, do not take your car to these men that are sexist and try to deceive woman. I took my car in to get an oil change, they kept it for over an hour, called me and said it was done. When I picked it up, I found out that they did not change it because the oil was too low. Then they topped it off with oil and told me to bring it back in a week. I brought it back and they had it for almost 3 hours and didn’t call me, but I was going by and saw my car there, so i went in and waitied 10 minutes for someone to even come up. I then find out that they had the car for that long and didn’t even do anything to the car. They gave me a list of things wrong with my car like dirty air filter and brake light needs to be changed and said they could not change my oil. I truly believe that this is because I am a woman and they believe that I would have just said oh fix all that and then change my oil! I’m not stupid nor do I appreciate that they completely wasted my time.

Eli Heitland

Don't understand the negative reviews here. The service here is great! And I like the staff they brought in to work here. So don't understand the bad reviews

Kerilyn Wilkins

If I could give 0 stars I would. They tried to scam me out of $1,300 by telling me my car needed all this work done. I took it to TWO other trusted mechanics and both of them said that there was absolutely NOTHING wrong with my car. I will NEVER take me car here again and I hope no one ever does. Management is extremely rude and nasty.

Fudge Brown

Been going there since it was tire kingtom Manager friendly. Prices are high. They said I need a battery found one 40 plus dollors cheaper at battery specialist on Furman hall road.

Bre B

Great service and very helpful staff.

Carl Bradberry

My first visit was with my wife's car. I had some questions. They checked her car out thoroughly, answered my questions. I didn't spend a penny and I left and they were fine with it. So, I bought tires for my daughter's car there. They were patient and very helpful talking me through my tire options. After the install started and determining that it needed an alignment, they reworked my work order and gave me an alignment guaranteed for 1 year, but it wound up not costing me a dime. Know that I had already had this Xterra in an alignment shop that had told me these vehicles were not able to be aligned. Turns out it is possible, just a pain. They did it with a smile. I'll never go anywhere else.

Joe New

Always have a good experience at NTB If you need any repairs or tires stop in and ask for John or Gary They will take care of you

Emily B

Excellent customer service!!! Thank you for your generous and friendly hospitality!!

Kristen Matheny

This place is a total scam, especially if you are a student and/or a woman. Took my car for an inspection sticker and an oil change since it seemed like an easy fix. They failed my car and I was told I needed to pay $1400 to fix it. Took it to a different mechanic and was charged less than half of that price and told that not everything they claimed was actually wrong with my car. Highly recommend doing your research before taking your car here. Not to mention that it took them 4 hours to look at my car.

Hawa Hamidi

Been living in Morgantown for almost 4 years now and have consistently gotten my car serviced here. Never had an issue!

Wilma Ice

I will definitely not use this auto center again. The only plus was that the gentleman working here were pleasant. They also come across as inefficient and incompetent. I went to the store to buy two new tires and get an alignment. My car was quickly taken to the work area and fairly promptly I was notified that brake pads and rotors were also needed. I declined the brake job, stating that I hadn’t come prepared to do that work on this day and would also want to get a second look prior to agreement. After two hours, I’m still waiting for tires and my alignment and I ask for a time frame. I’m told the technician is having trouble getting the tires to hold air between the wheel and tire and that mounting was more difficult than it should be. I don’t understand but I continue to wait. Thirty more minutes and my car is brought out. I notice that the bill does not charge for the alignment but has the charges for the brake job on it. The paperwork gets fixed but it then becomes clear the alignment hasn’t actually been done. I wait another thirty minutes for this to be completed. The Manager offers a $20.00 discount on the alignment and I’m appreciative yet feeling stressed By lengthy delays for quite simple work. (There appeared to be no other customers in the shop at this time). Finally, I’ve paid my bill and my car is pulled up. I quickly see the new tires have been put on the front instead of the back of the car. I also notice that my bill says that my car has higher mileage than it does, so my 6000 mile warranty on the alignment would be reduced to only 2500 miles. I go back inside and ask for corrections. Although nice about it, these men simply seem incompetent. I was told: “Well, you have two tires that are still 60-70% good and a front wheel drive so it’s okay the way it is”. I pointed out a customer learn and education message playing on a computer screen in the lobby. It clearly stated that new tires would always be put on the back when only two new tires are purchased and listed the safety and technical reasons for this. The gentleman made the switch. The mileage situation???? The manager stated that “we all make mistakes because we’re human”. Yes, we do. But is that response helpful in any way? It felt almost like an excuse at a time when nothing seemed to go as expected and I’d spent way too much time waiting on small jobs unsatisfactorily completed. While sitting in the lobby, I observed three additional customers being served that afternoon. One seemed to have been satisfied. One was quite unhappy at having called to arrange an inspection and oil hange only to find out no inspectors were on duty either that day or the next. The third customer to be apparently popped in without an appointment and learned she could not get an oil change on that day. I won’t be going back. Timely service, honest and competent service, and full explanations and disclosures are hallmarks of professionalism. I’ll be having my car evaluated by another service provider for the brakes on my next day off from work. I’ll let you know how close the second opinion is to the one received at Merchants. Addendum: Just returned from Seredni Tire and Auto on W. Broad. They agreed that brake pads and rotors on the front of car were needed and completed job with lifetime warranty on pads and 2 yr warranty on labor for $336.37. They did not agree with Merchants assessment regarding back brakes and indicated that my rear brakes probably have a year or more of remaining wear.

Matt Ceresa

Took my company truck there to get two tires, an alignment, & a oil change. Scheduled appointment previous day was not put in the system. They told me it would be a 3 hour wait which I was OK with. Went back at 6 truck wasn't even pulled in …

Addie Brinson

So far so good!98degreesoutside

Jonathan Mills

Merchants Tire is very hit or miss by location, but this location has provided excellent service each time we've used them.

brian hungarter

Got a screw in my tire. Somehow it took 3 days before they could get to it and they NEVER called me to tell me it was ready. Then, they told me they didn’t have time to put it on my car so I had to do it myself. WTF! Will go somewhere else.

Sheri Pociluyko

They totally tried to take advantage of me and were charging 486 to fix an axel plus 56 for diagnosis and 89 for alignment. I called another place and they charged me much less, were very nice and did an amazing job. When I told the employee at merchants about the price at the other place he had an attitude and started talking to other employees about how I was going to another place. It was a horrible experience.

Debra Webb

I have been bringing my car here for quite sometime. I trust them to be fair with me and do the work correctly. It does appear that there is frequently something that needs to be done that had never been brought up before. This time it was the cabin air filter. It definitely needed replacement after 174,000 miles, but most likely needed it much earlier. (I didn’t even know such a thing existed until I was shown it.)

Cyd Leonard

I got my brakes replaced everything was great, until the next day I heard a squeaking. I called them up, brought the car in and they fixed the problem. The brakes seem to be better now than when I brought the car brand new. Awesome job Merchant's

Melinda Canada

They were fast ,nice and courteous will be going back again for anything else I might need for my car

Quinn Doyle

Scamming and failing state inspection for illegitimate reasons. I usually go to Shorty Andersons or South Park Service Center but I needed new tires and figured I’d get an inspection while I was at it. The tires were pricey but otherwise fine. The state inspection however... They rejected my inspection for “oil pan gasket blown, timing cover leaking and valve cover gasket leaking” they quoted me over $1k for repairs and I promptly left. I checked with WV Police and South Park Service Center, both said they cannot fail it for those reasons unless it’s a hazard to others. There are no oil leaks, I have a full oil pan, and I’ve had my valve gaskets replaced 10k miles ago. DO NOT GO TO NTB for any service or inspections, tires maybe are okay. They are understaffed, overworked and visibly unhappy. Choose one of the numerous other reputable shops around Morgantown for service and inspections.

Melanie Lemley

Charged me for a ride replacement even though the tire was under warranty (got a refund ) Front desk service is VERY slow and they generate lots of paperwork. Staff is friendly and technicians explain things well.

Anna Howard

Very courteous and knowledgeable staff. They were super busy but managed to squeeze me in for a tire change.

Mark Einhorn

Fast friendly good prices .thanks for your help on a raining day

Kevin Tipton

Great place to get your vehicle serviced. Has gone through some management changes and is now top notch! John is the man!

Rachel Rice

I got tires from NTB in February 2019 and didn’t have the best experience with communication regarding cost and the time it would take to fix the car. I wasn’t planning on returning to NTB after that experience. Fast forward to the present and I took my car where I normally have it serviced and they informed me my tire would need to be replaced because of where the nail in my tire was located. I called NTB to see if my tire was still under warranty. Good news- it was ( you should explore the warranty on the tires, I was only responsible for paying the install, $60ish). I called on a Friday and was told the tire would be in that following Tuesday or Wednesday. I called to see if the tire had arrived and the service manager, John, informed me that the tire wasn’t going to arrive until the following Monday (practically another week). I needed my car by the weekend as I was heading out of town. I explained my frustration and how I was upset again with the communication I’ve received from this location. John immediately went to work to try and fix the issue. He was honest about the mistake that was made when ordering the tire and assured me he would resolve the issue. I spoke to John around 9:0AM and my car was totally fixed by 1:00PM that same day. Thank your John for making this situation right and for changing my negative experience into a positive one. I will use NTB in the future. Thank you!!

Karla Aburto

This is by far the best experience i've had at any NTB location. Juan and Ziya are very attentive they helped me with my car inspection. Although the place was packed they made time to get my inspection done. I'd definitely recommend going to this NTB and ask for Juan or Ziya, they're awesome!!

Hossenfeffer Inc

They were closing within an hour Saturday evening, I called needing to have a flat on my wife's car fixed and Devon said he'll make sure it's fixed. Drove up there on the donut and they showed me the inside sidewall has a 1 inch irreparable gash. Said he can get an exact-match tire there by Tues. But they also said that my wife can drive up to the Dealership where she recently bought the tires and either use the tire warranty or get pro-rated for another tire. Then he made sure the service-tech checked out the donut to make sure it's road-worthy. Honesty & integrity go a LONG way. I will bring my business here every chance I get from now on. Thank you guys!

Mandeep Dhillon

I had blown a tire from one of the many potholes littering the area. I called and was told to come in anytime that same day. When I got there, the service was amazing. They even noticed that one on my other tires had a bubble in it. I got an amazing deal for exchanging my tires with great service, all the while with them being swamped with other customers. I will definitely be coming back.

Cary Michael

I would like to express my appreciation for the superior service I receive at NTB in Morgantown this past weekend. While in route to Pittsburgh from Washington, DC for a weekend road trip, I was plagued by a series of unfortunate circumstances: a flat tire, rain, sleet, snow, cloudy wind gusts, and a 2.5 hour wait for AAA to tow my vehicle while only 30 minutes outside of Morgantown. Since I was staying overnight with a friend in Morgantown, I left my vehicle in the parking lot of this NTB location at about 3:30am Saturday morning and dropped my key along with my contact info in their key drop box. I contacted NTB as soon as they opened at 7:30am Saturday morning, and was told that I would receive a call back once they are able to diagnose the issue with my vehicle and provide an estimate for getting a new driver rear tire installed. Assuming they were busy and flooded with appointments since it was a weekend morning, I decided to take a Lyft to NTB to finish resolving the issue. Once I arrived at NTB, I was greeted by Fred and was provided with a detailed synopsis of my vehicle issues by Josh. He informed me that I had obstructed the rear differential on my driver rear side and that in order to get my vehicle back on the road, I would need to get 4 new tires. I explained to Josh that I wasn’t prepared to spend a lump sum of money, considering I was headed to Pittsburgh to visit some friends and was only in town in passing. He understood and proceeded to provide me with the most cost-efficient tire options that also included a buy 2 get 2 free tire deal. Since the price was feasible and I had no other options at this point, I agreed to the work, and he let me know that my vehicle would be ready in about an hour and a half (which was fair considering I had no appointment on a busy weekend and the fact that there were limited technicians available). I decided to wait in the waiting room for my vehicle to get serviced and was constantly apologized to by the staff for the wait. I told them it was no worries since I understood they were busy, but surprisingly, the work was done sooner than expected. Upon completion of my vehicle repair, Josh let me know that I could apply for an NTB credit card since the work was over $199 and that I would also be eligible to receive a $75 gift card since the work was over $500 (if approved). I was apprehensive about running my credit, since I had recently purchased a home. But, needless to say, I was approved and won’t receive any interest if I pay the balance off within 6 months. Once I was back on the road, my car was running smoother than ever (thanks to my new tires!) and I was able to enjoy the rest of my road trip without having hurt my pockets. Because of this experience, I highly recommend NTB to anyone who is looking for professional vehicle service, cost-efficient options, and a team of talented technicians who work to ensure that you are well taken care of. Super special thanks to Josh for his sensitivity to my concerns and for providing me with excellent customer service!

Liddell Rudy

They really do good work and they don't RIP you off if you don't need it they won't add it.

Patrick Favors

Great customer service from Dave. Needed air in my spare in order to change a flat. Went to two gas stations in the area but their air pumps were out of order. Dave was closing up shop, I told him my problem and he took the time to help me out when he didn’t have to.

Juston Smith

Extremely friendly staff / mechanics. They treated me like family. This isn’t even the closest NTB location or mechanic to where I live but I’ll gladly drive an extra few miles to deal with these guys. Will definitely be back when I need tires and brakes!

inder mehta

Never go there they didn't send my 75.00 $ rebate. Never gonna go back.

Ryan McGough

Open Memorial Day weekend which was great for me! I had a issue with my brakes and brought my truck in. Hans took great care of me and told me a few things I could wait on (calipers and rotors) that I was told I needed from another shop. I saved some money and was out very quickly to make my trip out of town. I will definitely come back

Alandiaz Mckinnie

Fast and reliable. There is always coupons for oil changes online. I've been a customer for 5 plus years.

Jess Smith

Great tires and price. They will do repairs on your car as well but the prices are high and they will only use their parts.

Thomas Hale

I have been coming here since they opened. They have always done a good job and I have brought 6 different vehicles to them. TOP NOTCH work, always.

Lee Charlton

Got an oil change.....I think....Because the next morning the coolant and power steering levels were low....So low the warning light came on and the power steering pump was making a noise. Took it back and the Store manager told me they dont check levels or top them off while performing an oil change...Yet the website says its standard. AVOID this location.

Diandra Wetzel

Back in August, my brakes seized up on me while living Krogers. NTB got me in quickly and addressed the problem that day. The manager worked with my husband and I to make the cost reasonable since I was just starting back to school. I …

Dave Pesce

I had my car in for a conventional oil change and a tire rotation today. When I picked up my vehicle and got it home I realized that the tires were not rotated. I know this because my tires are marked. I took the vehicle back and the man at the front desk spoke with the mechanic who worked on my car. He told me that the tires did not need rotated , which is why he didn't rotate them. Even though I asked for a tire rotation, and I was told I received a tire rotation. I then left my car to have the tires rotated. When I returned to pick up my car I saw that they only rotated one side of the vehicle. On top of that, one of the lug nuts of the rotated tires was stripped. I did not go back into the store and ask them to complete the work, because I am afraid to let them have my car back. I have been a loyal merchant customer for 4 years, since I purchased my tires there. After this experience, I doubt I will return.

Talith Saunders

Pretty good. Waited a little long for my tire to be changed but overall, good experience.

Eric Mitchell

Although they were not able to help me with the services I needed, given that my Jeep has a very complex issue, they provided me with information I needed to move forward. My only complaint was the wait time, even with scheduling an appointment.

Bill Treadway

I've used this particular store for my oil changes for a long time. This was the first time i dealt with a new manager, Seth. It is the outstanding personal support like what he provided this trip that keeps me returning. While changing my oil the mechanic discovered the drain plug was stripped and would not come out. Although it was late and he needed to close the store in less than an hour, Seth located an oil pan at a dealership and got it. Then, he got the oil change completed and the new oil pan installed. And, since only NTB had been doing my oil changes for a long time, he didn't charge me. He could have easily tried to put me off until the next day, and charged me for that pan. But, he was determined to do what was right for his customer. So, again that is why I will continue to use NTB, and this store whenever possible for all my oil changes, mechanical work, and tires.

Angela Dabney

09/20/2018, Today my husband took my van in to have brakes checked due to the grinding and screaming sounds coming from front brakes. There is a free brake check promotion that they're running right now. After checking the brakes and determining that they were fine. They pointed out that my airbag light was on and the repair would cost over $100. However, my airbag has never been on before they looked at my van today. I am very disappointed with this store. I have been a customer with this store for over 4 years and they have always been very fine with me. The fair thing to do would be to repair my airbag now since they broke it. It's very greedy to run a free promotion then try to find other ways to nickel and dime your customers by creating a repair. I definitely plan to stop by that store tomorrow to find out how you plan to fix this.

Brooke Benton

Absolutely terrible service on several occasions. Took 4 hours for a SCHEDULED oil change, and patched a tire that shortly after completely popped and was unrepairable. Would not recommend.

JOY THACKSTON

Very friendly professional employees. If the warranty holds up as promised we will be NTB customers for life.

David Jensen

These guys are great to deal with. Quick and not pushy. Fair pricing.

Donte Bailey

I'm been goin for years n never had any incidents. They break everything down for you n will show u every problem they see wrong. Main thing is don't try to get u for your money. I've tried goin to other places n tirekingdom always end up fixing their work. Very professional

SAIM KHAN

Very good service. I went in to get a couple tires mounted and they did a quality job in just 25 minutes! I will definitely be going back for future maintenance.

Marilyn Harden

1 star because 0 is not an option. I'm sure the management of the Chalmers road store would be absolutely thrilled to know that their employees start turning business away at 6pm, an entire hour before the store is supposed to close at 7pm. I could understand if they were busy and could not work anything else in, but EVERY single bay was EMPTY and all the employees were sitting around in the waiting area. Before I was even asked what I needed done, I was told "We already cleaned up and we not taking anything else". I sure wish my job had a "sit around hour" at the end of each day. Needless to say I am not impressed.

PapaDragon

Stopped in with an emergency which they were happy to help even though they were very busy. I called 2 other shops who would not even be able to fit me in so I was very happy when NTB said yes! I was 3 hours from home and thankfully the employees bent over backward in order to repair my vehicle and get me and my family home safe! Everyone was very helpful and polite and its nice to know there are shops with people who care about your families safety!

leann dent

Great prizes

Keith Kirkpatrick

God uses these people to go above and beyond their duties.

Yann Nenebi

Great service. Communication is stellar. I don't know why it took me so long to find them. After I got burnt by a couple of other places, finally found the one!! Great repair work on replacing my radiator. Took longer than I expected but they told me it had to be done right. Can't be mad about that! Thanks John and Tim.

Jeremy Hollenbeck

Had vehicle towed to location to have a tire replaced; the employees were friendly, professional, replaced tire within an hour, and even allowed me to leave the vehicle for a few days until I could pick it up. Overall great experience and highly recommend location.

Katrina Lautenschlager

These guys are really great! Quality, quick service with a friendly greeting and smile. Couldn't have asked for anything more. The service is much more personal with the small business feel; they really care about pleasing their customers. Would definitely recommend this place - I know I'll be coming back!

Kenneth

If I could give it zero stars I would. This place said they fixed my car. After 795 dollars of so called repairs they called me back to tell me that did not fix my car.And that they could try a fuel pump but that may not work either. And would cost me 800 more dollars. I had to haggle to pay just 525 dollars for a car that wasnt fixed! So if you want to pay 500 + dollars to not get your car fixed this is the place for you.If you dont want to get ripped off I would suggest finding somewhere else. Update:Not only did they try to rip me off.Also tried to say I was "Stealing my car" after I had paid for work that didnt fix my car and was getting it towed. This is by far the most incompetent mechanics service in Richmond.Seems the people who sit right next to eachother all day can't communicate with eachother. These fools actually threatened to call the cops on me and the tow company.Pathetic.Called to complain(after probably being way to nice about the whole being ripped off for 500+ dollars) and the manager said he was sorry and that he would have the guy who claimed I was "stealing" my own vehicle off the lot to apologize!NO CALL EVER CAME. Also,I am about to click this link (notice you cant click the link they tell you to "click".They must think people are stupid) they left for me underneath this review! My guess is this is their last ditch attempt to save face on google reviews.I will let you know how that goes so we can all know if their responses to these reviews are sincere or not.To be continued!!!!!

Cole Presswood

Excellent service. Extraordinary professionalism. The management & staff are skilled beyond comparison in the auto repair business.

James Mack

Nick Conger is the best damn tech on earth. Woop!

Jonathan Adejumo

This is my second time at this store. Excellent service always. Yesterday, a getle man named David was very eager to help. He I specter my tire and figured out instantly that my tire was ok, and didn't require any fixing. He was honest and solved the problem.Just a short nail pick up with no damage.

Sonia Soto

These guys took such good care of me and explained each item that needed repair and future attention. While I was waiting for my car to be repaired, one of the mechanics came in to get a cup of coffee because it was cold outside. He asked me if I would like a cup and I told him I was fine. Not every mechanic is that friendly and thoughtful. I would highly recommend this location for service!

Ben Bruce

So apparently when you buy the coverage for replacement for "the life of the tire", that only really covers you for the first year, then you have to pay $100 when you have an issue like running over a nail. Pretty poor customer service and ridiculous and misleading policies.

Ford Man

I had a very good experience with that location. The proffessionals there showed a lot compassion and knowledge when fixing my car. they asked me to come into the shop, and showed me the problem and that my car had, they fixed it in a timely manor and, were a LOT cheaper than dealership. They were very professional . the gentleman who assisted me was David and he was exceptional at his job. we will be returning when back in the area for future automotive needs!

Sarah Gardner

The manager was very helpful and friendly. They were busy but worked very efficiently to help everyone. Would suggest someone come if they need tires or a fix!

Miles Payne

I mean... am I mad that tires are WAYYY too expensive in general? That getting two lower end tires after labor and "balancing" still cost me $200? Yes. But were they nice, and had a clean area? Also yes.

Mike Madorma

I went in for a simple oil change because I had a coupon. They told me all these things that were wrong with my vehicle and all these expensive repairs that they wanted to do. When I said no, their exact quote was, "Be careful driving that thing, it is not going to last long." I then took my car to my regular mechanic, that I trust, and he told me nothing is wrong with it at all! NTB is a SCAM and will try and scheme you out of your money, I would never go here for any work on my car!

Kyle Haigler

They were nice and quick.

Jerry Adams

They provide excellent service but pricey and could be much more courteous. My last resort auto service choice. Always feel pressured by their endless suggestions

Kathryn Murphy

Extremely pleased with David, the manager. He did me a great favor. Can always count on this shop.

Steve Wall

I had new tires installed a few weeks ago (very quick and easy) but today I had 2 tires not holding air. It turns out I had 2 legitimate issues (bad valve stem and a cracked rim). David and Iman provided top notch service and were very friendly. My experience with them along with the entire staff at Reston Merchant's has been awesome!

Samantha M

So great! Frank was really nice on the phone and in person and got us in and out with a new tire extremely fast! Not a bad price either!!!

Dana McIntyre

They where great, service was an A+ I would recommend them to all I speak to, fast reliable and friendly.

Contessa Contreras

Helped fix a problem another ntb could not even told me things I needed to do to help my car.

Don Harrelson

Last Spring I took my wife's car in to have new tires installed due to a blow out she had. One of her tires had a hole the size of my fist in the sidewall. Several months later, I was checking the tires on the van for a road trip and decided to check the spare (which I almost never do.) When I lowered the spare, it was flat and had a huge hole in the sidewall. They had put the blown tire back on my wife's van as a spare. When I think of all the miles my family traveled without a spare I feel really fortunate we did not need it. Some of those miles were very late at night in the middle of nowhere. As far as I am concerned, they put me and my entire family at severe risk by placing that tire back onto my vehicle. When I approached the store manager and presented my receipt from my previous tire purchase which clearly indicates to "Make sure the spare tire is in good shape and check tire pressure" he offered to sell me a new tire. I couldn't believe it. How do you put a spare tire on a vehicle with a hole the size of a mans fist? I just don't know how this mistake happens. Since we were about to leave town, I paid for the tire. It is the last of my money they will see. I cannot recommend doing business with this store.

Jim Goforth

Made an appointment online for 2:30... showed up 15 min early... and by 4:45 my car had not been touched... the only excuse given was corporate shouldn't be taking appointments online.

Miranda Aquino

I had to have my back two tires replaced through silver rock insurance. They made this process seamless and stress free. They were friendly when I had to wait and kept good conversation going with me! Would highly recommend.

Aaron Borden

I give one star but feel it should be all or nothing. I took my Excursion there for an alignment that came with a free tire rotation. I needed both. After picking it up I of course paid before inspecting my vehicle. I was about to leave when I decided to check to see if my tires had been rotated and they in fact had not. I went back in and confronted them about it and how they word let me leave thinking they rotated my tires. They told me they couldn’t lift my vehicle. Then I was invited back to see how they didn’t have the correct attachment to lift the entire vehicle. I asked if they had a jack and jack stands and still I received more excuses how they only had 1 and that they may not hold. In the end I guess it was more work than they wanted to do so lying to the customer was the result. They said they “owed me” a rotation. Of course I still payed full price for the service and nothing in retiring for a free rotation. Never again will I return. I got there at 11 and picked it up at 4. They said they would call me when it was done and they did not do that either. Looks like I’ll be doing this myself NTB. I don’t have another 5 hours to waste. Time is money.

Jon Mcvicker

I went in to replace a tire and they put a mismatch brand on rt front passenger side. new truck and i did not notice for over a month. so they don't want to fix a huge mistake in my opinion.

mackinks007

They are terrible. I made an appointment for 4pm (several hours in advance) to repair a slow puncture. I checked they would be able to START the work at 4pm, and they confirmed they could. I arrived at 4pm, and I checked they would be starting the work at 4pm. They said they couldn't because they were busy, but they thought they'd be ready at around 6pm. When I asked why they accepted a 4pm appointment, the commented that (despite what I was told on the phone) I had made an appointment to drop the car off, not to start the work. This dialogue with the person who accepted my appointment took place in front of 10 other customers, so I hope Merchants enjoyed the very bad publicity. I will not be going there again. They deserve their dismal rating, and if I can give them 0 stars I will do. They are amateurs.

Sabrina Jatoi

David at Merchant Tires in Reston was very professional and courteous and went out of his way to help me with my car and it was after hours. He fixed the problem in a matter of minutes and really helped me out! I’m very thankful for his amazing service and I would come back here in heartbeat!

Angie Channell

Don't trust them with your vehicle. Period.

Grace Kealey

Made up fake problems to charge me more to fix my car. They quoted me at 680; I took it to Shorty Anderson’s and they fixed the problem efficiently for $260. They also charged me for two headlights, and only put in one. When one went out, they said I should have paid for two. Lol. If you’re young, they’ll try to take advantage of what you don’t know. Friendly but skeevy. Just take your car somewhere else!

Teresa Gambrell

Very pleased with their service

Vernadene

Good personal, Manager Emanuel, and tech Carl. Professional and Attentive to customer's schedule. My experience was enjoyable.

Chris Yeargin

At first when I called the woman answered the phone then hung up, after calling the NTB on woodruff rd the man there told me he didn't have anyone to do a transmission flush and to call the one at this location an I did, but after I called the woman back she asked what year was my car and I said a 98 Expedition and she told me that they do not really mess with that sort of thing exactly with that age on it. I'm not Impressed with that woman. Sounds like she didn't know what she was talking about.

Tom Lucas

Pretty hit and miss. Depending on who the manager of the month is, service has been great or awful. After last trip there might go back to Discount Tire.

Dave Etter

Wow! The professionalism of the front staff (Dakota and Seth) is the best in this industry. I am making NTB my mechanic shop of choice. A++++++

Larry Zakharov

They over tightened every nut on my wheels. I had to use breaker bar to get them loosened. Unacceptable!

Paul N

Aside from it taking a minimum of 2.5 hours up 5 hours to get anything done,these people are OK. Just don't listen to anything they say related to wait time, leave your car, and be prepared to be all day without it.

Sangjik Lee

I had to go in on a Memorial Day weekend and very few places were open. This was the first place that came up on google search. But this place was really awesome! The staff were super friendly and helpful. They did a thorough job patching up the tire. We were also in and out of there in a lot less time than we expected. We don't live around here but for the locals, we recommend this place 100%. Hope your experience is as good as mine.

pazsion

Always nice. Even when im not... The best deals i may overlook. Tells me what i need how much and what i can get by without always

rebekah k

Everyone was very nice and helpful. Not too bad on pricing either. Waiting area and bathrooms were dirty though, only complaint.

Anna Tucker

They made me wait for 2.5 hours and then told me that they haven’t looked at my car and they wouldn’t be able to today. Then they offered nothing for wasting my time.

Connie Hambrock

They fixed my flat and reinstalled it in short order.

Eric George

Needed new breaks. Thought NTB would be able to help me out. They informed me that I had all of these issues.. calipers no longer good, new rotors, brakes. New rear breaks. They wanted to charge me $920. Did some research. Their explanation didn’t make sense, their charges were significantly greater than they should have been. $650 is standard for 2 axels, full break service. Product cost and labor combined. Got a second opinion. Calipers were fine. Rear brakes were fine. Only needed rotors and breaks. Got that done in 40 mins and $700 less than what NTB was charging me. I guess they thought they could sneak one past me. Don’t recommend. Won’t be going back.

John Owens

great price for a synthetic oil change

Aaron Daniel

You guys suck. Needs new management.

Joanne Johnston

I made appt online for 3pm on Thursday, arrived was told the online appt was having issues so there was 3 cars ahead of me and it would be 2 to 3 hrs, I was going to wait. Decided to set appt for 3pm on Friday, called at 2:15 to confirm I was good to go, I was arrived at 3pm was out the door by 4pm. They had the upgrade filter I wanted put on, were careful to keep interior clean, were polite with all who came in while I was there. Restroom was messy but usable. Could use a cleaning company to come in and clean at night after closing. Needed a good wipe down at minimum.

Andrew Jones

I came in to get an oil change this morning to find that there were bigger issues that need felt with. The staff here were really professional and courteous. They showed me where the issues were, recommended several good shops that could address the issues (the problems were out of their scope of work), the topped off my fluids, made sure my tire pressure was good and sent me on my way. They didn't charge me a dime and were quick and efficient.

Jim Sheehan

Don't go. My girlfriend got her oil changed at this NTB this afternoon. Drove it for a while after, should have known to check when I smelled the oil. They forgot to put the cap back on, sitting there right by the radiator, oil all over the engine.

Brock Lomax

Made an appointment and took my car in for a WV state inspection, friendly and professional staff, completed the work quickly, didn’t try to up-sell any other products or services. Great experience!

Taylor Carroll

Took my car in for an oil change, because it was the fastest apointment I could get in town. Despite previous bad experiences with NTB with my old car (it would have six new problems after getting one fixed every time I took it to NTB), I figured “it’s just an oil change, they can’t possibly mess anything else up”. Well, they also took it upon themselves to rotate my tires (as a “complimentary service”) without asking or telling me. All I asked for and wanted done was a simple oil change. The mechanic broke one of my lug nuts, and asked me to pay EIGHTY DOLLARS to fix what THEY BROKE when all I asked for was an oil change. Employees were incredibly rude when I brought it to their attention, claiming that “they didn’t mess anything up”. How then, do I come in for an oil change and end up being asked to pay $80 for a freaking lug nut by the time I leave? The manager, being pretty rude himself, finally agreed to replace that lug nut free of charge, but still told me that this whole thing was essentially my fault for not knowing they would also rotate my tires, when none of his employees informed me or asked me if this could be done at all.

linds S

Horrible service!!!

Will F

Dave was very helpful with my Buick. I have had many smaller issues that they have fixed for free following a few bigger repair jobs on other parts of my car.

Devin martin

I went to this NTB to have a oil change and tire repair and of course my vehicle needs more work done to it. Jake told me that I needed new brake pads and new rotors. I asked him if the rotors could be resurfaced and he informed me that they were under the Chevy specs so I would have to buy new ones. I opted out of the brake job and did it my self. I took the rotors up to O'Reillys and they informed me that I had plenty of thickness left on the rotor that it could be resurfaced. So the moral of the story is I was lied to so that I would spend more money with them.

ROBERT ESPINAR

Service is sharp and efficient. Prices are fair and match prices with competitors. David was extremely helpful and courteous throughout the appointment. This is the second service with high quality customer care. Highly recommend.

Ama S. Atobrah

I trust them with my car and my life. Remarkable customer service always helpful and they are gentlemen. Mom and I have been taking our cars here for years. Ziya is wonderful and wise. He and Dave always had smiles and I always leave happy and with a better functioning car. Thank you

Heather B

Honest and friendly staff. We haven't had good luck with their batteries though!

Ray Grau

These guys have taken care of my families cars with a fair price and are willing to explain what is going on. Thanks guys!

Barbarian at The Plate

Slow leak and easy repair. Beautiful work by great guys who always deliver reliable service.

Joel Shewry

Wife's battery died completely and I called Seth letting him know that our car was being brought up to replace it. He was super helpful and got everything squared away.

David Mcpherson

Good place just a little slow.

Jacquie Murphy

I've been going to this NTB for over 10 years. I've never had any problems with them. They've always been nice, friendly and knowledgeable on the cars I've owned.

carolyn herring

David is always very friendly and super helpful. Service all around is always fast and done right!

Michelle Garcia

I highly recommend NTB for all car repairs. They are friendly, personable and prompt. Since moving here, NTB is the only place I will take my car!

Ilyas Iman

Went to this location to get my tire replaced and David provided an excellent customer service. Individuals like this make customers return to do business. Thank you for taking care of my flat tire David!

Try Muller

The service level is consistently high with this group. They know their information and are reasonable.

Jaime Goldsmith

You have to be patient. Dont expect to get out of there quickly. But, I feel I got a great deal and good quality work. I'm willing to wait for that!

Amer Shammaa

They used to be more expensive, good and convenient location. They are still more expensive than everyone else. Not convenient anymore because they dont get you fast. And very bad because they are over working the staff so they keep missing everything. I think today is my last visit to NTB

chri mar

20 min? Ok ..... 45 minutes here!

Tyler Miller

Went awhile back for a windshield wiper that wasn't working they said it was a motor that was bad like 500 to fix....I doubted that...went to another shop down the road looked at it for a minute said it was clip that i could go to autozone and get one for $5 and do it myself I did. This place preys on college students and people who don't know a thing about vehicles......any review above three stars is probably affiliated with this business

Robert Bahena

Michael and customer service is a great asset to this Branch. Very friendly well-spoken hard-working ready to help answer any question that you may have. As I sat in the waiting room I observe him do his job and need help for people in his attitude was the saying the whole time. Big kudos to this gentleman besides that my truck was well taken care of as always thank you

Kaiya Kershaw

Thank God for NTB. Got my battery replaced under warranty for twenty bucks! Quick and painless, too! Only took about an hour. Always good service.