Reviews of Mason Tire & Auto Service (Tires)

Thad Cunningham

Great prices on tires

Patricia Bradley

I haven't been to Mason's and was thinking about going there to get my car serviced. After reading the bad reviews, I have changed my mind and decided to take my car to people who are interested in trying to help all people, not just a few. Adios!

Anthony Seymour

Always Pleasant highly efficient even though it cost money it's kind of fun to go there

Aaron Edwards

Stopped by from out of town to have a vehicle I wanted to purchase checked out, in and out the guys were great. Bought the truck too!

Kristen Campagnuolo

We got a flat tire on our way to SC and were operating on a spare. I stopped into Mason Tire. The gentleman was courteous and professional. I was almost ready for all new tires anyway so I got 4 new tires at a reasonable price and pretty fast service without any kind of appointment. Great service!

Connie Stotlemyer

Friendly service

Amanda tolley

Wonderful family owned business, nice people, honest and fair.

Felicia cooper

They have been here for eternity. Excellent service. Nice folks. They will fix it ! No worries here.

candice brown

Awesome experience

Henry Clayton

Takes to long to do a tire repair

Stu Church

Amazing service!!!!!! I wish I could give a higher rating as the staff and service was top notch. I called and from the moment the phone was first answered by George I felt like I was the only customer that mattered at that time. George gave numerous options for my flat tire fix, Donald was on his way for the service call. Don recommend the fix and the reason why. The fix was quick the price was very fair and the payment was seamless. What could have been a major hit to our vacation was saved by George, Don and Mason tire ... Thank you ! For all our future needs we will be using Mason tire!

Joe Fulk

I called, they said I could get right in. 10 min later I walk in store. waited over 2 hours

Vaughan Nowlin

Great service, especially when you are desperate for help.

Paul Hankins

Fast, friendly, and honest what more could you ask for?

Carlos Cruz

Down from New Jersey for vacation and visiting family. The starter on my Pilot goes 2 days before planning to leave back for home. Mason Tire was recommended by 2 people, one person who came to offer a jumpstart, which didn’t help, and the other someone who works for a different tire shop but too far away. They took my truck in after I spoke with Dan and explained the issue, the fact I needed to leave within 2 days. They had my truck back to me within 4 hours, and at a price I found quite reasonable, after calling a couple of other places. I highly recommend Mason Tire for whatever your auto needs, it seems to me they care highly about their customers, regardless how far they drove for their services. 5 stars no doubt,

SaltLifeChick

The people that work there couldn't be nicer. Lots of business is really good and says a lot about a company and I really want to give 5 stars but they are so busy it took me a month of coming in to get in. They don't take reservations but if you can get them at the right time, they are fair and honest people

Stuart Lyons

Took my wife's car in for a simple oil change. Came home and later that day Most of the oil leaked out of the car. I took it back that day and the head mechanic said it was a new brand of filter. I knew that was bs. When we took the car to Volkswagen to get the service performed on it and the told us what really happened. Masons broke off a piece that helps seal the filter to the block. Come to find out it's a very expensive part. So long story short we ended up buying a new car because of it. My warning to you is don't take you car to masons in surfside beach. These people have no idea what they are doing and the head mechanic thinks people are stupid. I would rather take my care to the dealership and pay more to have it done right than to take it to this place and have it done wrong every time.

Carolyn Dennis

Very good service and reasonable

Keith Edwards

Friendly and helpful with getting a RV tire replaced.

richard o'neil

Great service

Teresa Miller

They were very nice..good service..funny customers ...local business I would recommend..busy which says a lot ..

Dan Mayo

Great bunch of guys. Oil change in 30 minutes with no hassles. Very clean lobby.

Paula B

They don't accept appointments......yet expect customers to wait 3-4 hours for an oil change.....with 10+ competitors within a 5 mile radius? Review your business plan. First visit & last visit without receiving any service. Not impressed and will pass the word along in Surfside Beach.

Sarah James

If you don't know about vehicle maintenance, always seek a second opinion. I've had two negative experiences, one involving the Pawley's Island location and the other at the Surfside location. Pawley's Location: I paid for a high mileage oil change that uses a higher quality oil. Only 1 or 2 quarts was put into my engine. When I returned to complain, the mechanic blamed the lack of oil on an oil leak that I'm well aware of and know for a fact that 3-4 quarts wouldn't leak out in 15 minutes after an oil change because I've dealt with the leak for a year. When the mechanic added oil, he didn't use the oil that I paid for and told me that brand of oil is what he did my oil change with when I asked about the oil brand. Surfside: I was told that I needed a water pump. The mechanic showed me the water dripping under my car and told me it's due to a bad water pump. I got a second opinion and was told that the water leaking under my car is from the A/C, and my water pump is fine.

JAMES CARROLL

Front end alignment went well on my sons car.

Leslie Farmer

The employers there are really nice

Jay Sanchez843

Come here when in town on fridays and Saturday's to get all my work done! Bill and randy thanks for being so understanding. Great place, I personally prefer Steve the mechanic(he has been here since the 90's and oil changes always done right with all the guys... I will say not the quickest but I don't want them to be quick on my car

Brett Pope

I have taken my vehicle there 3 times, each time I have had to leave it there for several hours, and each time they came back telling me I needed something besides what I asked for. This last time I took it in as usual the phones and their agenda was more important than me walking in the door to bring them business. I had a samll leak in my tire which needed repair. It was fixable. 5 hours later when I returned they still had my car in the rack the tire was not finished they put a bigger hole in the tire than when it I brought it there and refused to repair it. Did not tell me that the hole was bigger I left the lot with a flat and took it where I normally go for less expensive better brand of tires. From the service, lack of professionalism, and poor attitudes this staff exemplifies, I will surely tell all I know to never bring their vehicles to this business for any kind of work. I also want to reach out to all veterans and let you know I am a Marine Infantry Veteran, and please honor our brotherhood by banning this business. If I could give negative stars I would!!!! P.S. Not only did you piss off a Marine, I just gradauted in March with a legal degree and am quite certain there are civil ordinances that protect consumers from business practices like yours!!!!

Khristy Myers

I was exasperated by Meineke and found these guys as I was driving. I was getting my mom's oil changed for her and didn't have a huge amount of time. The manager James Brown offered to drop me off and pick me up, since they had a few people in front of me. I sooooo appreciate their customer service and I highly recommend supporting this business! Will definitely be back! Thank you

Nancy Calise

Excellent.

jeff keiser

Sucks

Helen Metcalf

Always a pleasure doing business with them. Fair pricing and great service

mary sanchez

I am writing this review as an addendum to a review I wrote a month ago pertaining to a safety issue and a poor service encounter that I experienced at Masons Tires in Surfside Beach. That being said very shortly after I posted my last review the Mason Family reached out to me with great concern. They told me "Our business depends on our reputation". They wanted my side of what happened and most importantly were very honest about what happened on their end that day. They asked that I please give them another chance. I did just that and took my car to their location in Pawleys Island today. Gene Humes their store manager was a professional in every sense of the word. He explained the issues in regards to my car and called in a prompt manner to explain pricing and what needed to be done. I noticed while waiting to pay that he was professional and courteous to all he came in contact with. My car is working great and the issue is resolved. Mr Masons daughter Kathy said "Mrs. Sanchez my word is my promise". Thank you Masons Tires for making me feel that you really cared . I will be back.

卐iDestroyLolis

Scam

Caitlins Chrismas Channel

Very helpful and pretty fast too. I'll go back

Dan Bennett

I had 4 trailer tires done!!!225/75r15 10 ply Carlisle I'd trails at $80 each!!! Amazing

Steve Campbell

Tire had a small nail in it. Sent my son there to get the almost new tire repaired. I was scared they would try and rip my young son off and they did. Said the tire could not be patched or plugged. Sold him a new one. I made them give my son the old tire and guess what. My local shop at home fixed it no problem. This place is a rip off!

Donna WILHELM

Awful experience....RUDE RECEPTION

A Eudy

Ocean Lakes recommended this business for replacing our camper tire. The man at the front desk was rude! If we weren’t desperate for a replacement tire we would have gladly taken our business elsewhere. I would give them 5 stars for efficiency but customer service is lacking.

Joann Taylor

Always friendly and fast!

Randi G

Took my older car in this morning for a new alternator. Very happy, price was exactly as quoted. New customer from now on. Thanks guys!

bob waterhouse

Took my truck in for a tire repair said it would be 15 minutes, it took 30 minutes before they got on it. An hour later we got the truck back the tire light was still on. Had to take it back the next day. Gene said another tire was low, I call bull, I checked them myself twice all pressures were fine, and why would you let it go with the light still on the first day?

P S

Good working condition and I am not sure about the price

Tamara Rickman

They have great prices and all work is professionally done by well qualified technicians and service reps.I have always been satisfied with the work and customer service that I have received.

Jerry Scott

First of all I was told we are going two real good tires on your car for 140 not even 60 miles later the left front tire blew almost hit a school bus full of kids come to find out the tire that blew the one I bought from them had a big knot on the side the other on I had change had steel showing on the inside the other tire dealer I went to said the guy that put that tire on knew that it had a knot in it was a bad tire both tires he said after that happen I will never go back there or tell anyone to go there again

Jannie Jones

Bad service. If you are from out of town go to a dealership if major repair needed. They are a ripoff.

James Jones

Went to the beach, picked up a nail, they patched it from the inside on a run flat!

Lily Aguruso

Everybody here is so helpful and I never feel like I got ripped off

James Sakalian

Great people Great service

Joseph Rodriguez

Highly recommended

Matt

Went in for tire issue, professional courteous prompt service.

Latasha Rishel

Great with oil changes and basic jobs. The ladies that come out from the back office are really nice.

melissa caison

So much I want to say about this place. Took my vehicle there and they charged me for things they didn’t even fix. Still have my receipts. I have proof from another repair shop To show it. Mason’s ripped off my step dad, and many others for years. Many people cringe when you even mention Mason’s. Thankfully I found a reputable repair shop. *** I did go back into the shop trying to ask questions about what I was charged for, that was never replaced , but the guy at the front immediately denied and made excuses for what wasn’t done - before he even looked at my vehicle . He told me to come back another day to have it looked it. No need for me to do that. Sick of the excuses for ripping people off.

Charlie Richardson

The guys here are awesome. Using them for yrs.

Kris Castle

TERRIBLE!!!!! Took truck in for one part just to get me home to the auto shop that I own. Little did you know I am not a stupid female!!!! You tried to convince me that I needed both front brakes, rotors, calibers, hoses, and lines. Also tried to tell me my back brakes were bad and wanted to charge me 900.00. SHAME ON YOU! HALLS AUTO down the street blows your prices, service, and honesty out of the water. Fyi...Northern females are not morons....wish I could say the same for you! 170.00 later (with oil change) I am north bound to my shop where the work will be done right (and my mechanic that has worked there for 25 years and told you that your were crazy), will do the rest of the work for free! God bless mom and pop shops!!!

Lynn Riley

Love the owner very honest

Bill Funderburk

All service has been professionally done. Prices are comparable to other garages. Very pleasant to deal with and very helpful about answering auto related questions.

crystal oldfield crazy mama

Amazing staff! Great prices! Trustworthy and reliable. Highly recommended to everyone now!

Julie Cunningham

Great service decent prices and don't take advantage of women or men that have no clue about vehicles

John Kellett

I was here with a friend recently out of need, and they took care of the problem quick enough without forcing more expensive options. However, a few years back my girlfriend at the time had gone there and they were clearly trying to take advantage of a woman they felt didn't know better (she did). So proceed with caution

Allyson G

Honest friendly well priced

Robert Cloninger

Very Friendly and prices are great

thesistahs loveyall

good place for tires

Lisa Shaw

I went in around 8:00 in a huge hurry to have my tire patched. I was on my way home and had to check out of my rental by 10:00. Randy went above and beyond to help me. I left my tire with them while I went to pack. He called me within 30 minutes to come back and it was put on my car right away. Thank you!

Michael McGurn

Excellent

david macphee

Have not been there lately but was good when I needed a tire repaired.

nica williams

Always good work but get there early

Mary Esposito

I took my SUV in to check my tires because the light came on that I had low tire pressure. Well they checked the tire in question and added 37lbs. Of air in my left front tire, Randy said the mechanic checked all the tires and put 37 lbs of air in the tires. I had to go back a couple of days later because the light was on again. Come to find out the 1st mechanic did not check all the tires to make sure I had the correct tire pressure like Randy said. The 22nd mechanic knew to check the door panel for the correct tire pressure, which is 30lbs. I was riding on one tire that had 37 lbs of air and the other 3 had 24lbs of air. After the 2nd visit I now have the correct air pressure in all my tires. Will I go back again, NO because if they couldn't do a simple job of checking all my tires for the correct air pressure, why would I want them to change my oil or do any other major work on my SUV.

Mead Faerie

Steve is the only mechanic I trust with my car. The absolute best!

John Bateman

Nice fast service!

Charlie Mulkey

Do not go here if you are a woman. I sent my wife there to patch a tire and get an oil change. I also sent her with the oil and the filter. They charged her full price oil change didn’t fix the tire and still managed to up sale her on an air filter for $54. That’s called taking advantage of someone. Scum bags.

Sébastien Guillemette

I was on vacation and had to get my car checked. I was leaving the following day and they managed to get the job done quickly.

Jim Thorn

Good Price(with coupon). Had to return after leaving due to tire light still on. Fixed quickly.

Ronald Bellonio

Just had my tires rotated and I got good service everything was fine they treated me well

Felicia Cooper

Been doing business here for many years ☺

Joe

Patched a tire that had a bolt in it, not a nail. Didn't try selling anything I didn't need (like a new tire). The price was eacatly what was posted with no extra BS. Thank you Mason Goodyear!!

Stacey

It can be stressful & scary trying to find dependable honest people to work on your car but you can leave all your worries behind if you just take it to Mason's! Family-owned and they treat you like their own family!

Gary Thurber

While traveling in the area a tire had been cut. They had the tire in stock and had us back on the road quickly. They did show me where the cut in the tire verifying it was unrepairable. Last year we had a tire issue on our RV. They came to the campground, took the tire to the shop to patch it and brought it back and reinstalled it. Have towed the RV several times since then and no issues. Highly recommend.

morris campbell

Great

Mary Sanchez

I am a single mom and a nurse who just moved to the area to be closer to my mom who is elderly and in need of care. Last week I brought my car , a 2009 Honda Civic Hybrid to Masons in Surfside upon the recommendation of my mom who attends the same church as Mr Mason. She said " They will take care of you". That being said I went into Masons with my mom in tow and approached W (only going to use 1st initials) behind the customer service counter. He gave no greeting, no hello or how are you..... he only asked what I needed done. I explained to him that my oil icon was on and I would need oil change (synthetic) I also explained that the low air icon for my tires/tire was coming on intermittently for about the last week and a half causing me to continuously have to stop and put air in tire. I asked him to please prioritize the low tire situation because the next day I was traveling to Atlanta with children and worried about a blowout/accident. W said "Well if you don't know which tire it is that's gone be hard for us to because we have to take them all off and put them in water and it takes a lot of time" he mentioned other reasons that he may not be able to find the leak. I told him to do what was necessary. He seemed extremely bothered and put out. When I returned R was at the counter said W told him they did everything to find tire leak and could not find any problems and that it was ok to drive. He said "If you do have any issues come back and we'll take care of it" . Halfway to Atlanta another motorist waved me over shortly after icon came on again due to dangerously flat tire. I spent the entire weekend putting air in tire and worrying about an accident. When I returned to Masons I showed them the low tire so there could be no more excuses and they reported that the tire had a nail in it and had the nerve to charge me 22.00 dollars. I asked why this was not found and repaired prior to my going out of town and W said "well you probably got it on the way to Atlanta". They NEVER checked my tires at all the first time!!! Don't care about the 22.00 and I guess they did not care about the lives that could have been lost... ... I will tell anyone that will listen to never go to Mason Tires. They will lie to you . My mom is embarassed for recommending this place. Oh and "W" please stay out of customer service arena you have a terrible personality and a rude demeanor

scott mchugh

Excellent. Best in mettle Beach.

Donald Laraway

Very dependable, knowledge, much better than average service and fair prices

melony smith

Very nice people. We were on vacation at Ocean Lakes Campground. My mom's car started having a bad squealing noise in the back end. Ocean Lakes staff recommended this place so I went with it. They ended up having to replace the back brakes and resurface a rotor that was bad. They did a good job, were very professional, and I'm thankful for their service.

John Mellon

Make you feel lucky if they can fit you in.

Kathy Woodrow

Out of town so I needed a tire fixed on vacation. Fit us in no problems. Great service and staff. Recommend

Carlton Perry

This is my Go too shop in town, they are trustworthy quick and precise every time. Always greeted with a smile and a firm handshake. Don’t go to the the other guys or your shade tree mechanic go to the guys that you can trust.

Jeremy Vance

After not being able to get it in at my first choice, i came here. Should have been my first choice. Very knowledgeable. Did everything they could to save me money and get the job done right. Very friendly service. I will be a returning customer if i need anymore auto services. I appreciate their service and helpfulness.

hunter thurston

Mason Tire and Auto is very professional, respectful and knowledgeable on every aspect of almost every car. This is not as quick lube, they do a 27 point inspection and bring fluids to the customer for thier review. Average wait time for service could be up go one hour, depending on time if day. No appointments necessary.

Guate Chapín

Good service. Nice attention

William Heather

Took care of our problem right away. Very good business to go to when needed

Gary Matson

Quick service great crew.

Anne Blake

Very nice and the staff is very good.