Reviews of #6 Gerald's Tires & Brakes (Tires)

Kim Pinnock

I was told I needed an alignment after replacing two front tires at a tire place. So, I scheduled an alignment at Gerald's. After Luis thoroughly checked my car, he told me I didn't need it and only charged me for an alignment check. They don't try to rip people off! When I got into my car, there was a beautiful rose on my seat. What a sweet touch, made my day! I will be returning for all my future needs. Thank you Gerald's!!!!!

Phil Byars

Gerald's is the best in Summerville. They usually rotate tires that are not bought at there location if you are a regular costumer. I will have all three of my cars serviced there.

Leanora Holliday

Super friendly. They are always so busy, so be prepared. But there's a reason. They are good!!

Cindy Van Pinxteren

Good job always. Pleasant people

Will Will

The prices are outrageous. I’ve been here several times before and got an oil change and 4 new tires last time. I noticed that after my oil change, it was leaving puddles all over my driveway and everywhere we would go. After further inspection, it was found that it was not oil that was leaking but was windshield washer fluid. So I then take it back to the dealership and find out that the mud guard underneath was never put back on the vehicle and it still is no longer on the vehicle. Plus the dealership said that the windshield washer fluid reservoir had quite a large crack in it causing it to leak all the time. He then told me to come back and take a look and it was almost comical. I say that because you could tell where someone attempted to cover it up and had wrapped the reservoir with soak-em-up. Keep in mind that this is a 2015 model vehicle and when we took it there the car only had 30,000 miles on it at the time. The only mechanic that touched it was Gerald’s Tires. So I let that go and attempt to go in for an oil change. My wife arrives to find out that the price of the oil change had more than double compared to what they told us on the phone. They told us it would $60-$70 for an oil change. REALLY!!! That’s the most expensive oil change I’ve ever heard of especially considering I can get it done CORRECTLY at the dealership and get a tire rotation and inspection thrown in for around $40. Then the tires they put on (which they claimed were the best of the best) were and still are sliding all over the place. This car is a front wheel drive 4 cylinder and it looses traction even slightly taking off from a complete stop. Let’s not even talk about how dangerous they are in the rain. I was honestly better off keeping the factory tires this car had on it originally than “upgrading” to what Gerald’s tires considers to be their best tire. I looked them up afterwords and these tires have horrible reviews. So I pretty much have been taken advantage of from the start by this place. I’d find a different place to get tires, brakes, and oil changes. That is unless you just like paying almost double for some reason

Krissys Closet

I gave it a 1 star because they did complete the work. I took a company truck in to get an oil change and a fuel filter change. I called for an appointment the day before and was told no appointment, first come first served. So I show up 1/2 an hour before they open. When I get to the counter and explain what I need, the counter man asked if I have an appointment. Really? They got the truck on the lift 7 minutes later. After I had been there for an hour and 40 minutes, I asked the counter man what's the hold up. He tries to tell me that the lift had been occupied by another vehicle, not knowing that I watched them drive the truck onto the lift. The tech working on the truck then said the work was completed but the truck wouldn't crank and the batteries died. I asked if he had primed the fuel system after replacing the filter. He lied and said yes. When he finally got the truck pulled around and I received the bill it was $120.00 more than anywhere else.

Mary Pruitt

This location is always super busy but they're always doing service politely and with a smile.

Johnathan Siebert

Most trustworthy shop in the area with great prices too.

Crystal Harper

Everyone that I encountered was very professional, courteous and informative. John was great!

Kiku Chan

Don't have much respect to people who openly lie, say one thing over the phone and drive there and told another.

lori stottlemyre

This location is busy, but they work fast and they are amazing. Whenever I need my car serviced I come here and my sons know this is the location to come to. I cannot speak highly enough about Gerald’s nor they’re amazing staff!

Jonathan Young

2 Very poor experiences in a row with this Gerald's. Wife feels like they tried to take advantage of her as a woman. 2 different times, 2 different issues we show up and are at the door before the place opens. First time to get Air Conditioning checked second time was to get tires rotated and brakes checked or fixed before we take a trip to Florida. BOTH times we call them around 3 because we know they close at 4 and have not heard anything despite being the first customer there one time and the third one there a second time and are told are truck is being looked at now only to get a call 40 minutes later saying they did not have time to get to our truck and need us to leave it over the weekend. If this happened once, no problem we can deal with it, but 2 times in a row, makes me wonder what good we did ourselves getting up early and making sure we were one of the first customers there. Any ways we then go to pick up our truck after paying for our front brakes and tire rotation and the truck wont start. Battery is completely dead and the guy tells my wife this happens to him all the time, he gets in his vehicle every day and there are lots of days the battery is completely dead. Do you think you should be working on cars sir? You need to check your starter or alternator if you are having this issue regularly. Either way we understand someone probably left the lights in the car on or something and guess what we would not have minded if that happened and you just let us know, but you want to lie to us? Too many lies. Like the wife said the rose doesn't mean customer service and she would rather not have the rose if we are going to get lied to every time we come. 1st lie was first visit- we are looking at your truck now, when they called us later to admit they were not 2nd was the exact same thing the second time and 3rd your battery dies several times each week and that is normal? Seems like it is time to start looking for a new place to have our vehicles serviced. *** have not heard back from Brandon as of yet, this morning my wife also informed me that they broke the lock on our driver side door while the truck was being worked on. I am really trying to be fair her, we have done business with this Geralds for 10 years and usually had no issues, but tomorrow morning my wife, me and our 3 little kids all under 4 years old are supposed to be heading to Florida for vacation. I had the truck serviced before hand hoping to prevent any issues and now with no time left to resolve these issues I can either come out of pocket another $800 to rent a vehicle or take my truck which doesn't lock now and is having battery issues and the headlight we asked to have fixed still not working. The good news is the brakes that we had installed seem to be working well, the rest has me very worried.

Andres Cobos

Service is more than excellent, they're gentlemen with the ladies. Fair price and also they explain what they're going to do and why whenever they fix something. First come first serve opening at 730 and at 7 there's already a pretty long queue.

Robert Morton

Got the work done that I needed. Pretty much a go to spot to get a car repaired. Their prices are a little steep but they can give a pretty good estimate over the phone most of the time, but they stay really busy. Could take a few days to …

Kesha Mitchell

Great customer service, perfect location, fast, friendly & better prices than the competition. No matter how many times I go to Gerald's the rose always puts a smile on my face.

Shadi Zahed

Jamie took me in immediately and I was out within an hour. I went to get my brake fluid flushed (2nd owner and I have no idea since last flush). Their mechanic showed me the fluids looked good and I didn't get charged. Definitely coming back for my rotors this summer.

Nikkia Scott

My first visit and I will definitely come back. I was very pleased with my service. Unbeatable prices and great customer service! Thank you Gerald's!

Francisco Caraballo

Very good prices and they seem to be honest and polite people. Will go again to service my car indeed, plus the service was fast!

philip hathaway

Good tire deals but waited 1 hour and a half at lunchtime

Lauren

I really appreciate the way I was treated here. There was a price discrepancy with the battery I was going to purchase, and they were willing to accommodate. They definitely do not want a bad taste in people's mouths when there is conflict of any kind, just take care of your car needs and let things go smoothly and friendly. I interacted with five or six staff members total and ALL of them were like this. They also seem always busy. The place looks renovated inside, and the rose was a surprise the first time I got it and always such a nice touch! What kind of car place leaves a

Dana Oswalt

Always outstanding. They do all my work for 3 of my vehicles. Been depending on Gerald's for 30 plus years. God bless them all

Bobbi Jo Grigsby

Loved my experience. Everyone was so welcoming from the second I walked in till the second I left. They even let me know what was going on with my vehicle at all times. I will definitely be back.

Randall Fogel

These Folks have been servicing our Trucks for a long time, always great! glad i don't have to question where to go!

Reba Deyerle

The staff here is W O N D E R F U L. They opened the doors to a line 15 people long and all of the employees stood where they could greet everyone walking in with smiles and high fives. They genuinely seem happy to be there. They want to help you, not take advantage of you and your money. I will be taking all of my business there from now on based solely on this experience. They have a customer for life.

Neil b

Service was top notch! Everyone there, from the people at the front counter to the mechanics in the back, all were fantastic!

Jim VandenBosch

My family and I were in Charleston for a wedding this past weekend. We were heading back to Michigan early and hit a raccoon that took out radiator, ac condenser, and a front tire. Tow truck driver recommended Gerald’s and thank goodness. From the start the experience was great. After I explained the situation they handled it. From Rich checking us in to Brandon handling the repairs they were incredible. Got us back on the road in 2 1/2 hours and home safe. Everyone there had a positive, upbeat, and professional attitude. Definitely a team atmosphere. I can’t say thank you enough for taking care of our situation. I highly recommend this place. Thanks!!

Gary White

Great, friendly service. Reasonable prices.

Chris Goodyear

They patched my tire for 20 bucks. I'm great with that

Spencer Thein

These guys were awesome! Took great care of me and my car. An absolute electric staff they have there! Can't recommend them enough!

Nicholas Lynn

I purchased a set of 4 BFGoodrich KO2s in November for my wifes Jeep Wrangler Unlimited Rubicon and upon completion after waiting the 4 hours for the tire change noticed that all 4 of the Jeeps wheels had grooving the entire circumference of the wheel. I took the Jeep back, waited a few more hours to be seen again and had it looked at by the Tire manager at the time, a man named Philip. He said he wasn't sure who it was that changed the tires but that they did cause the damage and that we'd get it fixed back to stock. He suggested a shop down near the Joint Base so I took the Jeep there. They wanted to powder coat all the wheels which is exactly not what my wife wanted. So then we discussed having them re-machined and repainted but the shop would only do all 4 at a time and it would take two weeks and the shop has no where to keep the Jeep and can't provide a rental to allow my wife to get to and from work. So I went back to Philip who then suggested Custom Wheels Express on Rivers Ave who let us send one wheel off at a time. I had dropped the wheel off a bit before Christmas and didn't get it back without having to call 3 separate times. They finally got the wheel back January 28th but had misplaced the brand new tire I had just had installed. It took them a few hours but they did eventually find it. When I came to pick the wheel up the wheel did in fact look stock in the sense that it was the same shape. But the color was off, the clear coat on it way too thick, the Jeep symbol obviously was just a piece of vinyl that they put down and clear coated over which left a raised area, and the machining quality was terrible leaving burrs everywhere that they just clear coated over. When I said that wasn't acceptable they said it was the best the company they send them off to can do. They wanted to send off the remaining 4 wheels to have them all match, but why would I, my wife, or anybody want to settle for something that isn't correct. I work rotating shift work in the Navy and my wife works two jobs and goes to school so finding time to try to get this issue fixed has put a lot of strain on us. I got around to taking the Jeep back to Gerald's in the end of February and they left a note for Philip. A month goes by and I don't get a response. So I went back in the beginning of April and found out that Philip was again, not there and that I could try to call him on his day off. I'm not trying to make anyone work on their day off so I said I'd just come back again when I can. Went back in may to find out that Philip doesn't work at Gerald's #6 anymore and talked to the current Tire manager who had a physical and verbal response to my issue that came across as if it wasn't his problem so he can't fix it which I can remotely understand but don't appreciate. The cashier and another worker however may have seen my irritation and gave another suggestion. To call a Mr Clay Watts. So I've been calling this individual over the last 3 or 4 weeks, leaving notes with who I can only assume is a receptionist or his scheduler. Not once have I had a talk with Mr Watts. It's getting extremely frustrating that a company that boasts about customer service isn't helping me get this issue resolved. However, I do appreciate the cashiers' attitudes and willingness to attempt to help. If I can finally get this issue resolved I may end up giving the company another shot at working on my vehicles but as of right now, I don't think I can stomach the potentialof giving them another vehicle that may get damaged. Update: After getting in touch, I have had the damaged wheels replaced with nearly brand new take offs from another Jeep owner in a very expeditious manner. The entire process has been quite a ride but towards the end I'm not sure it could have gone smoother. As always, the people operating the front desk were fantastic and the tire manager was more than willing and was happy to help.

Ms. Lezama

Geralds on Dorchester Rd always provides fast and friendly service. They have my business for tires.

BERNARD JOHNSON

In a word"AMICABLE"

Dewey Breen

Awesome Deal on a New set of tires! First time here, and certainly NOT my last!! Awesome people!

Kevin Yarber

Needed a tire and Gerald's got it done, fast n friendly staff and very helpful during peak bussiness rush. Thanks Geralds

Sharon Guest

Great place, excellent service, friendly staff! Fixed my tire in less than an hour (I had two mails on one tire).

Lynn Dearing

Great service. Trust them with my car , nice peace of mind.

Andrew Preston

Geralds is a great company. They always do outstanding work but I think they are starting to be hampered by their own success. It takes them a very long time to get even the most basic things done because they are constantly working on …

Jesse Black

Everyone was incredibly kind and it felt like they were all having a good time while working quickly and efficiently. I walked in with no expectations and left in a great mood! Highly recommended.

Ellen Harvey

My first time. Organized, not pushy. Showed me my messed up tire and checked back with me while I conferred with my husband. Will use again.

Michelle S.

Friendly staff & great service. I would go there for more services if they took appointments for all services, not just oil changes.

Elimaris Ayala

Excellent services!!! Professional and respectful I totally recommend stop by and get your tires fix or purchase

Ernest Hopper

Had a 9AM appointment for oil change and arrived 10 minutes early. They took it in ASAP and got it done. Their TV commercial says " they are fast and easy". They sure were for me Thursday morning.

Timothy Grimshaw

My wife's car needed a new starter on her honda civic which was a common problem for that model year. She took it to a dealership which charged her $100 to tell her that was the problem then wanted to charge $900 for the job including the part. Not sure if the service department was up charging her for being a woman or what but that is a ridiculous prince. I bought the starter for $150 at a part store and was going to install it myself untill I had a look at it and realized that it was going to take me forever without a car lift and 10 rachet extensions. It was in a location that required you to have 10 year old hands and 4 foot arms.I decided to go to Gerald's to have it installed because I had a great experience before. They said they would install the starter for her for $200 plus tax which was what I would expect for the man hours of that job. We dropped the car off the night before and the next morning when they started the work they called her to verify what they were going to charge her before they did the job which is great to know and called.when the car was done that day. What my wife loved was when she picked her car up they left a single rose with a note telling her thank you for being a customer. It was great that she went somewhere to get work done and didnt get ripped off for being a women which tends to happen when I am not around, we love this place to get work done that I may not want to do myself.

John Francis

I've read some of the negative reviews. I can honestly say, I have never experienced anything but integrity and good work at a reasonable price. They are extremely busy because others feel as I do. They are not perfect, but I feel they try hard to take care of their clients in a honest and timely fashion. I've moved out of the Charleston area and its not easy to find a place I had as much faith in as Gerald's.

Rosa Iris Juarbe

Gerald's is absolutely the best!!! They are always friendly, accurate and extremely reasonable. I will ONLY go to Gerald's!!!

Nancy Nicodemus

This really is the place to go for your car. As I waited for my oil to be changed I heard employees come to talk to people about their cars, and they didnt try to up-sell them, but tried to find ways to make it work. I was very impressed.

Harvey Poole

Gerald's put on front wheel bearings, 4 new tires and a front end alignment on my son's 2008 Dodge Ram. They did it right the first time as promised and at a great price. I would definitely recommend them. They were all extremely friendly and made you feel welcomed.

Stu C

Great customer service and fair prices. Called me when my truck was done and was very polite. Greated me when I arrived and thanked me for choosing Geralds. Told me to have a GREAT day. They will always have my busines.

Gary Sargent

Quick turnaround on plugging a flat and rotating the tires. Got home and realized the Tech had put the spare back under the SUV and put away the jack - thank you!

Sharon L

There is a reason this place is ALWAYS busy because they are the best! Very honest, friendly and thoroughly explains what does or does not need to be done to your vehicle. Will not take our car anywhere else....ever! This is the place.

Jason Merchey

Good results every time.

Tom Risso

I'm never disappointed when I visit Gerald's! Great deal on brand named tires, front end alignments, and a fast turn around. Sure glad I don't need tires very often, but, when I do, I make the effort to get to Gerald's! Thanks guys!

Pamela DeGarady

Used to always go there. But then had to go back 2 times to get things fixed over and over. Took my truck to check squealing brakes. Paid $600 for recommended all new brakes. Went back since still squealing. Sat again 2 hours. Brakes still squealing today??? Had them put new brake light bulbs. Was told after my break lights not working. Went back again to get new bulbs. I am done wasting my time and money.

Paul Mattaliano

Great service, reasonable price, fairly quick on and out.

Monique Larkins

Only place I will take my car unless they tell me they cannot fix the problem

Kimmery Dorfner

I love geralds tires. The staff is super friendly and always helpful! Prices are also reasonable.

Shaune Flournoy

Ling wait but was advised of that at arrival. Otherwise great.

Andrew T

You watch their commercials and they all about helping you out... my wife comes in with a nail in her tire and drives 100 mile round trip to work and home and they cant help her but put air in. Go figure... so much getting a rose for he .

Karen Florey

Gerald’s helped me order oversized tires for my Jeep Wrangler.. they gave me clear info or both styles I was considering and helped me make the best choice. They were SO FAST!!! They had my new tires ordered, delivered and installed in 1 day!! Their staff is kind, very efficient and professional. I LOVE my new tires and will highly recommend Gerald’s to all my friends!

Jennifer Garcia

Amazing customer service and very personable. They even left a rose in my car!!!!

Sonya Fishburne

These are such wonderful people. I really love their loyalty.

Christian Moreno

Service and professionalism 1A. Time was a bit harsh but it worthed it. I paid $20 bucks for a tire fix. It was minor issue. You judge price!

Nichole Gallagher

Gerald’s always has great customer service! They always get me in and out of there fast! Matt is awesome!

Peter Mahan

Staff was extra friendly. Even though they were slightly busy, they put the extra time to make sure they knew exactly what was wrong with my car. When the maintenance was done, they didn't try and up sale me and only did what was needed. Came in for 4 brake pads and only really needed 2. Polite, honest, and very helpful

Robert Poirier

I love Gerald’s Tires, great service, good prices. Rich always helps me and gives me the best customer service I’ve had anywhere. I refer Gerald’s to all my family and friends.

David Brown

Fast, excellent service. Best prices, competent mechanics, good attitude. They earn your business!

Layla Johnson

I love the quality of service my family and I get here. I definitely recommend this place

Ophelia Harrison

They was wonderful. Great service

Cory Hogsett

Matt did an awesome job for me and my family and the service was above and beyond " wow" customer service thanks Kalia and Matt. We will see you soon.

Stephen Schumann

Great service and price

Elyn Rahman

I have been so spoiled with the customer service at this place. From the friendly greeting when you walk in the door, to them explaining in detail what they did with your car, each and every member of staff at Gerald’s is professional, knowledgeable and positive. I always forget about the extra little act of kindness by them leaving a rose behind for me to find when I get into my car. I highly recommend them. They have saved me a ton of money by taking such good care of all my vehicles. Donnie is a rock star!

pam korejwa

We had tires replaced and received very efficient treatment. Work was completed in less time than they estimated. The price was much better than I had expected. About a month later I had a nail in my tire. I popped in with no appointment, they made room for me very quickly and repaired the tire. No charge and a red rose left on my front seat. When my truck had a screw in a tire we received the same fast, kind service - with no charge again - even though we had not purchased our truck tires there. This is a business that really cares about people - and I will always choose Gerald's for my future car needs. You deserve 10 stars.

Alison Jackson

Oil change! In and out in 45min. They were all very pleasant and professional. I will return. I was also surprised by receiving a beautiful rose. Thank you!

Kristen Schoen

Very quick service even though the waiting room was packed and decent prices. Found this in my car when I got in too.

Tiffany Dorris

Super nice people! They actually thanked me for my business!

Christopher Phelps

After calling 2 days in a row for reassurance they had my size in a used tire I was told they had them as it was a common size. I get there after taking the day off to be rudely told they don't carry that size cause it's a 10 ply LT tire. No offer to find a alternative tire or nothing. That amounts to poor customer service all the way around. Since when does a 2015 Dodge Ram 1500 not have a common size at 275/60/20? Very disappointed with service here and wont ever return to this location. Wasted day.

Adrian Trbović

I got my new tires here in tax season and they were great; very helpful and willing to go the extra mile. Recently I had a flat and came back to get a new tire. Turns out my new tires had a road hazard warranty. Along with this and Gerald's tire repair warranty you can't go wrong!

pumptwelve

Was having trouble getting a rim off my truck. Brought it in and they had my truck in a bay and the rim off in less than an hour. Real friendly and will definitely use them again.

Kathy Wittmer

It was a pleasure doing business with you guys. Everyone was so nice and the rose just made my day Thank you Kathy Wittmer

Teresa Domingo

Gerald’s Tires & Brakes has excellent customer service. I had 3 nails in my tire and they fixed it free of charge. I will always do business with Gerald’s because of their customer service.

Tracy W

First time at Gerald's Tire in Summerville. Very professional and makes you feel very welcomed!! Popular place that was very busy, but was able to get me in and out within than hour and solved my mystery tire pressure issue (I actually …

Steve Kolicko

Super friendly employees. Had a little hiccup - but Jimmie was amazing and took care of me. Great customer service from start to finish

Joy Derrick

So professional, so kind, a pleasure to buy new tires...who knew?!?

Misti Ramey

I've been on twice now and they are always so nice and helpful. The waiting area is clean and overall comfortable. The bathrooms are clean. They are always busy but they're also fast and good. They don't seem to gouge the customer. I'm going to need new tires soon and from shopping around it looks like I'll be back a third time. Oh and a nice little extra they leave a rose in your car for you.

Corey Thomason

You better get yo behind up there if you have a need for tires or breaks. Pure quality customer service and down to earth people. There's a reason they are ALWAYS packed. It's like the Chic-Fil-a of tire and break companies.

Rebecca Hinkle

Awesome experience. In and out. Took great care of me.

Randi Roberts

Very classy! Received a rose with special note on my passenger seat when I picked up my car. I'm sure it was because I'm a first time customer. I can't imagine they do this with every customer every time! They were courteous and quick. They called to update me on the status of my repair and confirmed with me any additional things that needed to be handled beforehand. They also threw in a tire rotation and balance gratis. In all, I was very pleased with the customer service. It's only been a day so I can't fully comment on the work until I've had a chance to really drive the car. But I left feeling serviced and special.

Matthew Boomhower

Always honest, kind, caring and courteous. Everything about this place is awesome, except the wait. Which is worth it!

oknee me

Wow! Customer service, awesome! Took care of tire problems quickly and with smiles and appreciation. Thanks Gerald's!

Elizabeth Hobbs

A flat tire is not the greatest way to start off my weekend. Plus the added stress of just having moved here and having no clue where to go, I choose Gerald's partly because it was close to my exact location at that time and so glad I did! I'm nervous and anxious by nature, especially with anything auto related, being a woman, I feel out of place at such things. But upon entering a woman was my first contact! I felt so at ease. A few minutes (yes! minutes) a gentleman came out and explained to me in terms I could understand why my tire couldn't be saved and how much I would spend on a new tire. A few more minutes later, I was on my way, all this happened in a flash without an appointment! When getting back into my vehicle (more than ready to end my day) there was a rose. That was the most thoughtful thing ever! My experience here will not be forgotten.

Rich Carnahan

I had a slow leak in my front passenger tire, so I stopped by Gerald's on Dorchester Road. There was a bit of a wait because they are so busy, but they found a nail in the tire and patched it quickly with no charge. What a pleasant surprise! I highly recommend Gerald's!

Paulette Church

Took 3 days for calipers & brakes. They are so busy and yu are treated like another number. No family atmosphere any more.

Andre Cobb

Best place for tire repair

Don Fraser

Excellent service. Had 10am appointment and we had no delay. In and out without a hitch.

Brandi Nicole

Tim was the best at answering all my questions with patients!! They definitely beat everyone’s price and it was less than an hour to get four new tires and wiper blades put on! The warranty for the life of the tires is UNBEATABLE!!!

Cindy Thompson

I always get great service from the Gerald's people. They have a smile and a great sense of humor. I initially went in on Tuesday midday, and they said the wait could be up to 1 hour 45 minutes, so I opted to go back Wednesday morning for 7:30 opening. (I try to get there before 7:00). I had discussed the purchase of my tire on Tuesday, so handed them my paperwork and they had me out in no time. They put my tools and spare tire back where they belonged very nicely. As always, I love the rose on the seat when I leave. They prove you can be businesslike and still have a good time. Thanks, you guys.

J Solomon

They were very nice as always and found why my tire was leaking. Felt like $22 for fixing a nail in my tire was a little high, but they fixed it and were nice about it. No complaints about the service just the cost, but I guess you pay a little more for good service.

The Meyers Crew

The customer service is excellent, and they get the job done quickly.

Rich Kelly

I highly recommend Gerald's Tires. Always helpful and friendly. The work they do is always done professionally.

Frances Caulder

Always best prices and service.

Ras Williams

Best auto shop on the planet! Fast service, awesome customer service and friendly environment!

Brett Edwards

It's busy because it's great. You're going to wait a little. Tire price quotes seem a little high because it's a total price. No nickel and diming fees after. Cooper touring cs3 from tire kingdom/ntb had a final price the same as cs5. …

Shanika Robinson

Friendly and welcoming staff with GREAT service!

Willetta James

Great Service. Did everything I asked and didn't try to sell me things I didn't need. In and out in 45 minutes and left a real Rose laying on my seat.

Krystle Stephens

I took my car in for an oil change and brake service. They couldn't find my wheel key, so my husband located it, and I called and spoke to the service manager handling my vehicle to let him know where it was within. After a few hours and no notice on the status on my car, I called. They did not go back to make the repairs. I let it go because mistakes happen, I'll just use a different service provider. But once I saw the condition of my vehicle I question if they actually did the work. They didn't clear the maintenance required light, did not put the trunk back together from where they were searching through my Wheeljack 4 the key. I am highly disappointed. Unacceptable.

William Roberson

Friendly service from start to finish. I always get my tires at Gerald's. I wouldn't take my car to anyone else for tires.

Kayla Oseguera

They take forever. Forever. If you enjoy waiting rooms for extremely long periods of time, or don't need your vehicle for a long time, this is the place for you. 4 hrs to patch my Brother-in-law's tire one afternoon. Today, 6 hours to balance tires. 6. Hours. Dropped the car off (which we wouldn't have needed to do if they balanced the tires with new tires like they're supposed to the first time) at 8 am. 1:30 pm, car is returned with ROTATED tires, not BALANCED tires. Take it back again, finally returned at 2:00 pm, 6 hours later with corrected work that should've been done the first time. Never using Gerald"s again.

Carol Moore

I was at this Gerald's at 11 a.m. on July 2. 2019. Just stopped in to get air in my front right tire. Levi was the person who put air in my tires. In that short amount of time I knew Levi was honest and reliable. Levi explained where to see how much air I needed (side of driver's door) and then told me. He smiled and thanked me for coming in. I was impressed with how quickly he worked. Levi explained things well and you could tell he takes pride in and really loves his job. Thank you Levi for making this morning annoyance really hassle free and enjoyable. Carol Moore

Courtney Anderson

Great customer service from the initial phone call inquiring about services until driving off of the premises! Highly recommended.

Charmayne Winslow

There are very few businesses around anymore that provide exceptional customer service. We used Gerald's Tires & Brakes in Mt. Pleasant right after we moved here 16 years ago. The expansion of their business locations show you how there service works. We now live in Summerville and am so glad there is a location closer to us on Dorchester Road. As long as we're in the Low Country we won't go anywhere else. Exceptional service, quality, staff and personal touch!! Thank you to all of the staff at Gerald's.

Mercedes Brown

I love Gerald's a long wait but worth it

Aaron Reiss

Had my girlfriend drop off my car to diagnose noise in front tire. They told her they didn't know what would fix it. Said I needed new rotors and tie rods. Said I needed new tires that mine were bald on back. Said 2000 dollars. I said no and looked. The noise was a missing bolt in my mud flap inside the wheel well. My back tires had crazy tread still. I think they mixed up which car mine was cause they kept calling it an Impala We don't own an Impala....that or they were trying to trick my girlfriend because she is a woman. She used to be a mechanic and they were talking to her like she was ignorant. Never again.

Choose Joy

Amazing! Best customer every time!! We greatly appreciate their honesty!

Denise Cale

Everyone was professional and kind. Great price and service. Thanks guys.

Eric Mallam

Decent service as far as trusting them goes but they are so busy that you can expect to wait.

Pam Smith

We went to Geralds for a tire replacement and the service was wonderful. We were in and out quickly, the people who work there were wonderful and I found a red rose with a beautiful note in my car when they were done. This place is awesome and we should continue to support them..

Geri Kuroski

Quick and friendly service for last minute oil change

Christine Benson

I will never go anywhere else. They are honest, reasonably priced, professional, and efficient. There’s no one better!