My husband and I Came here in a jam. The tire I got was decent for the price and it was handled in a timely manor. Where my issue lies is with the customer service. It's horrible. The man at the desk was terribly rude and had zero people skills. Honestly he seemed Extremely unhappy with his job. I mean sitting at a desk on your phone watching videos must be so hard. Having to deal with customers every once in a while. Jeesh. The people we needed to do the full job were not available. They weren't even in town at the moment. Did they tell us when we called before we went? Nope. Did they tell us when we arrived? Nope. Buddy at the desk was apparently hungry for a quick dollar! This man waited until after I purchased a tire to tell us. He told us to come back later or the next day for the person I needed. I said We didn't have time for that. He insisted that We come back, but had no idea when or if the worker would be back same day. He said he would call me when he figured it out, but didn't ask for my number. I made the suggestion that he take my number, and he seemed shocked that it was an actual option to write a friggin number down. That phone call never came by the way. Not that day or the next. Never. ( I wasn't holding my breath on a man who didn't even think to ask a customer for their information ) I was also very confused on why they didn't show me the tire I was paying for before hand. Did I even have a choice at this point? Fortunately for them I was in a jam and far beyond stressed from my day as is to stand around and argue. So I paid for the tire and left. Never to return again. The men that actually work on your car are great at their jobs! I was polite and patient the whole time when deep inside I wanted to flip out over the incompetence of this adult man who could not handle simple tasks. I will not say don't go here, because as a business they are fair. Location is great. Products are for the most part fair. I will however say, pay attention. If you are uncomfortable or have questions or concerns, speak up! Don't settle for less like I did. Lesson learned.