Reviews of Point S Tire Factory (Tires)

Jeff Sward

Love these guys, super helpful and knowledgeable. They can get anything you want and stock an awesome variety. I use to drive into the next town for tires these guys are my new go to for tires wheels and automotive fixes. I can't Syu enough about their service from the front desk to the technicians in the back shop.

RC

This is the only place I take my cars for tire and light repairs. Wayne and his Team are great!

joe smith

Always fast and right to the point of what's wrong. Great people.

Jaycob Phillips

Didn't have a good experience. Had to take my truck in twice for aliment .They didn't do it rite the first time .

romlid

Great Service

Nancy Hagen

Very fast and polite place. Will definitely go back.

Chris Brakebill

Friendly and helpful staff.

Tim Winder

Quick and friendly Service.

Brooke Brentano

So my car overheated and brought it in, they charged 500$ for a new water pump and some belts. Still not drivable another 600 for a head gasket and after being there for a week and a half they told me just another day or 2 because they need to check on things. Called a few times to see where it was at they told me they worked on it for 10 minutes "got busy" then pushed it aside. I drive by every day and see it pushed to the back of the lot. It's been at the shop for 2 1/2 weeks now and we owe 1200 on a car I only paid 1000 for. Not too happy. This place needs to set priorities.

Ken Gajda

Great Customer service take all my vehicles there and have always stood behind there work

Jeff Springer

These people dont like people from California. They lied and said they replaced parts on my car that they didn't do. They dont return my calls. I feel taken advantage of. Also, no hot chicks there. EVER!

Nikki Diamond

Fast and the best price in town on tires

Heather Rutkoski

Was not told my ball joints were bad but was charged for an alignment any way. Everyone knows you can not align tires if the ball joints are bad. They slapped my tires on and sent me on my way told me everything was good to go. Even put my kids in the car and drove all the way to Salem and back. feeling that something wasn't right took it to a place that a friend recommend and was told by him that the car shouldnt have even been driven down the road let alone to salem. Went in to talk to them about it and they told me to turn around and get out and to not come back. Very bad business will never go back and I will tell everyone I know to avoid this place at all cost. If you have a flat tire in front of there buliding.....walk to the next tire store for a new one. If you care at all for the safety of your kids and yourself do not go here.

Jose Verdugo

Goooood rims and tires. Very reasonable

Victoria Clark

I woke up this morning to a flat tire and went in to either have it fixed or replaced, depending on what was wrong with it. They removed a small piece of metal and patched the hole for me. I got there at 7:50am, was out of there by 8:13am and it only cost me $15! They were very quick and very kind. I will definitely be visiting again if the need arises!

Jose Pinomesa

What a great place! I had a blowout on I-5 and all I wanted was one used tire to get me by for the time being. I called in and talked with Tim who had one available. Once the tow truck dropped off my vehicle he mounted and balanced it right away. I am from Portland and I can't thank them enough for their fast service. If you are in the Springfield area and need tires or passing through while needing emergency help then I highly recommend the Springfield Tire Factory! Les Schwab would only sell me a set of four tires and even after I told them I was a car dealer and only wanted one used one of which they had they still refused to help me in an emergency! I refuse to do business with Les Schwab as they pull this same stunt with many of my customers. The Tire Factory is by far a superior business so count on them for all your tire needs!

Sandy L

Courteous and knowledgeable

Charlene Noble

They have been amazing! They are quick, knowledgeable and affordable!

Julie Welton

The wait was long but worth it

will w

I just went in there with a leaking tire. Quickly they found the problem(a nail),fixed it at NO cost even tho I had not bought the tire there. I had bought tires in the past which was good enough. I am very grateful.

Julianne Upton

Friendly service. They gave me a good deal on tires and got me in and out quickly. Even let my dog wait inside with me.

Debra Conley

Dylan rocks!

Lisa whittington

Took my car in to get fixed. They replaced something that didnt even fix the problem and was nowhere near the issue i took it in for and when i took it back in they charged me again for the new work. Then my boyfriend took in rims to swapped. They already swapped them out then found out the rims didnt fit right. Starting drilling into rim. Then said they wouldn't work. And put tires back on old rims and still charged him full price. Lost

LGHDRealTv

Had a wheel bearing replaced and an alignment and it was quite a but cheaper than les Schwab was quoting me and they seem to have done an awesome job. Definitely will be going back

Craig Kennedy

Did 3 alignments charged me for 2 so 150.00 and had to go to a different alignment shop to fix what they did. Don't waste your money here. I have 230.00 in alignment in one week everything here a waste! Not happy

Keith Ely

Amazing service was taken care of quickly and they always work with you the best they can lot more than you can say for most places

Nicole Collins

Great experience!! Thank you

Anna B

Fast service

Tierney loghry

I wish I could give this sham of a place zero stars.

David Hook

It's a tire store. Prices at all are in the same ball park. Service was fast. Counter guys.....ehhhh. asked one guy for a quote on wheels and tires and he didn't seem to care to help. Other guy gave quote. Overall both are courteous but was a Saturday and who wants to work Saturday of a holiday weekend and opening day for Oregon football.

Kyle Wiley

The best place to go get tires good prices good friendly people

Brian Stenholm

Great service. Great prices.

Bridget Delano

Not only did they give me new tires with a great warranty and great service they took a look at my brakes with no charge with no attitude like another place gave me and gave me some great recommendations without any pressure. Definitely will go back there again.

Rob Mckinney

BUYER BEWARE!!! Do not take your vehicle to this tire shop unless you want your rims destroyed....Took my truck in for new tires, to the tune of $1400, destroyed two of four rims citing that my type of rim was "very difficult to change"....I was never warned about this at the start (have had the truck for multiple tire changes and real tire guys never had a problem) and the best part, nobody ever copped to the damage....found it on my own. Bunch of stand up guys over there.

James Sampietro

I've been going to this place for years, but don't think I can give them my business any more. I usually buy used tires and pay them for the labor to swap the tires on and off, which was $75-ish depending on whether or not you wanted them to dispose of the old ones. This past week I went in and asked them to swap on some new tires I bought online on cyber Monday. When they were done and I went to pay I was pretty shocked when they said it was $150. When I asked why such a huge increase in price from the last 4-5 times I had had it done, they said that because they were NEW tires that it cost more, and that really it cost $200 but since I was a repeat customer it was only $150. My BS detector was going off bigtime but I paid it and left. About a year ago when they aligned my truck, they didn't set the toe properly or center the steering wheel and I had to take it back for a second go around. Sucks because they used to be a good shop with good prices.

Vinnie's Smokin' BBQ

They always do a great job, friendly and reasonably priced.

Anthony Dobson

At 1st they were the only tire company to finance me but I've soon come to rely on them for quick pre-trip checks, brake checks, etc. and they always give it to me straight up and never try to over sell! Great business

linda Aubrey

Great Service with friendly and knowledgeable people. Fast service.

Joe Cunningham

Fast friendly great service outstanding customer service and price

Sharon Crawford

These guys have fair prices, they're fast as heck and the customer service is outstanding!

Louis Pocza

Really fast service

Josh Reeves

One of the worst places never go. They broke 2 parts on my car.the adjustable camber stud an then the brake switch cause they had a brake compresser on the brake peddle as he did a alignment. Brake lights stick on even with car off. Then tryed to charge to fix it. Then didn't fix the camber stud he broke off .bad place this place needs shut down

fbombandy85

Great place, fast and friendly, good price.

Edgar M

I initially went in bright and early on the morning of 02/06/18. The reason as to why I went is because I wanted to get a " Free Brake Repair" Lately my brakes have been sinking so I thought it was my master brake cylinder I just wanted to make sure it was that. So I arrived and was really opened minded as to what the problem could potentially be. After an hour of waiting the Manager walked up to me and told me the mechanic stripped my wheel lock. At first, I was understanding because my car is 21 years old and parts do break. However, he did not mention anything about the other 3 wheels. I was under the impression that they didn't even touch them, so after the brake check I went To Sheppard Motor Volkswagon with hope they would have a master key lock to remove the lock lug nut on each wheel. And what I found out was terrible. NOT only did they break my wheel lock they also completely DESTROYED MY OTHER WHEEL LOCK NUTS…. I have no idea what the thought process was behind that stupid decision. THE right thing would have been to do when the wheel lock broke is to stop entirely and tell the consumer other than continuing using an air hammer on all 4. Beyond disappointed I brought my car in tip top shape just for them to destroy it. Furthermore, today I went In was really to take legal action and they surprisingly went through and took them off with a plasma cutter. Moral of the story this place just wasted my time, damaged my property. I highly recommend NOT GOING to this place. CLEARLY THIS PLACE DOESN'T CARE ABOUT PEOPLE AND If you need anything tire, brake or alignment related DO YOURSELF A FAVOR AND GO TO LES SCHWAB. (( if you read this and are still going the Point S... you will be in my prayers ))

Krislyn Dillard

The people at Tire Factory in Springfield were super nice and really prompt. They even gave me a great deal on my tires, which all needed to be replaced desperately. I have to work this afternoon so I really needed my car right away. Everywhere else I called in town quoted me a much higher price and didn't even have the tires in stock. I will use this business again and recommend to my friends.

Dorothy Olmsted

Always helpful and friendly.

Paris Ramsey

Speedy great customer service

Terri Lynn

Great Job and reasonable

Peter Grossnickle

Got me in very quickly for a winter changeover. Price was just a little higher than what I have paid at other places, but not having to wait for hours was worth it. HOWEVER, I neglected to check my tires and wheels when I got my car back. These guys committed a pet peeve of mine and left me with only 1 of the 4 custom valve stem caps I came in with

Frank Turbo

Steve has grown into a very knowledgeable associate and they have great customer service all around

DavidnLaurie2015 S

The best deals and customer service

RG Smith

After comparting to Les Schwab for new wheels and tires I went with Point S. Despite co-workers negative experience in Creswell/Cottage Grove I gave Springfield location benefit of the doubt. Very happy with tires and wheels. Followed up with an oil change thinking maybe on to something here....$50+ for a simple 10/30w oil change!!! OK, well let's just stick to having tire and wheel work done. Stopped in with 2 cars in the parking lot and 1 on the rack to see if they could fit me in for tire rotation, explaining I could come back if not a good time. "Oh sure. Not a problem" was the response. An hour later my rig hasn't moved and the place has filled with customers. I asked at the counter if they were done with it..."no but its the next one up"....well played. Don't expect to be a priority if you are in for free follow up tire rotation service, etc. Everyone else will be put in front of you as they come in.

Alana Wray

Very helpful and best price found

Dylan P.

The Springfield Tire Factory will willingly sell you UNSAFE Used tires. They will install tires up to 18 years old! Two weeks after my used tires were installed (absolutely no problems with my alignment mind you), I blew a tire driving down the interstate, causing damage to my vehicle, and risking my life. Don't even bother trying to get them to rectify the situation. They will just say "you shoulda bought new tires" in the most smug way possible.

James Hawkins

Very good

Phillip Delatorre

Honest.

Darqueen green

I brought my car in and had 2 tires put on. My car was complete in less then 30 mins. The customer service was genuine and outstanding. We won't be taking our vehicles any where else. Thank you Point S.

Kristen Smith

Great

aletha hadwen

I got in and out very quick. The guys were very nice. Thank you.

Les L

My experience has been they are honest, I found no trumped up troubles.

Corey Hatfield

Sat there for a couple hours but that's because they found that the ride heighth needed adjusted before they could start what actually was scheduled. Nice people and honest people. Fair prices, I would definitely recommend.

lenard renner

Went in for an alignment and was told parts needed to be replaced. I do all that myself so no issues there except they missed 1 bad ball joint. Worst thing was I had them replace my front 5ire because of uneven wear. They replaced them with ones just as bad. When I went back(2 days in a row). They just told me they are good tires and if I didn't want any wear pattern I should have bought new. Service was not great at all. Maybe if you are buying a full set of new tires they might be different. I won't be back to that shop

robert kessler

Fast, friendly, knowledgeable

Ed H

Went to to have them put tubes in my front lawn mower tires, which should have been a simple task. Well, on one of them they put the tube in backwards...in other words the valve stem should have been pointed the other direction. this made it nearly impossible to put air in this tire and in no time would have pressed on the rim enough to wear it through! I was twenty miles out of town and wasn't about to take it back to get it fixed correctly so I had to do it MYSELF. On the other one I noticed that one of the bearings in the rim was damaged. Once again I will need to deal with it myself as I don't trust them to touch any of my equipment...let alone my vehicles anymore. Also as far as another review where a person couldn't get service because it was late in the day and an employee wanted to go home....really??? How many places do you know of where the employees tell management what to do?

Tim Cruse

Professional parts and service

Boyd Jensen

Great service,friendly people and great prices.

Ken Allmett

Great place to purchase tires. Not happy with mechanics side of business.

Isaac McGrew

I hate to give these people 2 stars, but when they jack up the prices of a tire repair by over 100% in a single shot, that's kind of gay, but in a bad way.

Ezekiel Collins

When this was tire factory they were good. Now they are charging about twice any other shop. $150 to put on 4 of my own tires? The best place around, tire sport, is $80 and Big B can do it for $60. Response I got was rude "You brought your own tires so we have to charge more." "We have charge more than the local guys." Makes no sense being a big company. Alignments are $15 cheaper at Les Schwab and I dont even want to know how much they charge for anything else. These were a easy 225/50/16 BFG tire. Brooke, sorry to hear that, they are not a shop to deal with something like that. Come across the street ;) I hope people read reviews because this place is very bad business from what I am reading!

Steven Reaves

Good service

Parker Lee

11:00 O'clock am Arrived .... Ordered tires....11:30 am left with brand new tires, balanced and mounted....great service!!!

monica Fenner

Went to get an alignment and switch out wheels/tires 1/25/19 and the guy at the counter said he didn’t have time and acted annoyed.... (hour left until close) I at least expected him to offer to take care of the wheel switch and have me to come back for the alignment. As we went to leave, we saw him and other employees laughing and talking about us, we then called and asked if that’s how they treat customers and he said it was because one of their employees was wanting to go home early! I work in customer service and thought this was a terrible way to treat a customer. I’ve been coming there for years (usually mornings on weekdays) and never dealt with that kind of rudeness. I went ahead and decided to schedule with Schmunks instead and will not be coming back or referring

Ervin Burch

Great place... Buy on credit with no credit check. Pnly need bank acct. For 90 days.. 12 month pay off. Or 90 days same as cash....

shannon jackson

This place always takes care of me. Great customer service.

Jeff Williams

Excellent service and care. They take care of the problem and make sure I know if any more are present. Great prices!!! I recommend them to my friends. Oh and a sweet military discount. Try them and you will be sure to dump Shcwabies

Corrina Winters

I first called and talked to Steve whom was Amazing. Then when they installed tires and aligned my car the whole team was professional. I would say best tire purchases customer service place in the area! You all rocked! Thank you

Jeff Harvey

Terrible service after the sale.

Holly Carpenter

Very friendly and locally owned

Royale Rubicam

Super helpful replaced a bad tire for free

Carsen

Not going back

Mark Fryburg

Great service, low price, dog friendly: After our car's left front wheel hit a big chunk of road debris in east Springfield OR, Point S worked us in after only an hour. Alignment problem was so minor they advised that it may have existed before the impact. Realigned it for only $56! Owner Tanya was great to talk to and let us sit inside with our dog.

Rich Barnes

Spendy for used tires

michael green

Got my tires there. Talk with Steven, he'll set you up with what you want and with great prices.

TREVOR FROMM

Wow!! All I can say. They took very good care of my pregnant wife and I. They treated us like family and gave us different options that best fit our budget. I highly recommend everyone to go here.

Dee Mckenna

Good customer service. does stuff the way the customer wants it. not the way they want it

Craig Metzger

I bought 3 sets of tires for my vehicles here and a set of wheels for my F350 within a month they were rusting took them back so they could take a look at them and all they told me was they were chrome. They wanted nothing to do with me and after many phone calls to the manager who wouldn't do anything.

Shanan Ottovich

These guys were awesome got straight in and 25 minutes later 4 new tires and back on the road!! Thank you guys for the quick and awesome service!!

Kenneth Depew

Very fast and friendly service. Knowledgeable staff.

Claire Barnum

Friendly and professional, I only take my car here. They never make me feel intimidated or pressured into a sale.