Reviews of Pat’s Tire & Auto Repair – Quail Creek (Tires)

Steve Jensen

Great place if you need tires or work done on your vehicle. Staff is friendly and doesn't try to up sell on each visit.

Anna Ratliff

They looked at my car for AC issues and worked on it all day long to rule out any problems besides the compressor. I appreciated then exhausting all alternatives before just saying it was the most expensive thing. They also had a friendly staff, a courtesy shuttle, and a clean spacious waiting room.

P WP

These guys have always done right by me. From an oil change to a large diagnosis.

Pat Knuppenburg

Advertise a 1995 oil change when I left I ended up spending almost $60 because of a dirty air filter I had just bought the car so I don't feel like the air filter was not dirty for all I know it could have been somebody else's air filter I feel it was just a trick to get people to come in

Brandon Clapp

These people are crooks. We took my wife's car here to get the brakes changed. I was quoted $170-190 as the price that I would end up paying. They then called us and said that they would like to charge upwards of $600 to have both the front and rear replaced, and we declined. They said that the price of the two front alone would run $330 on the phone. When we picked the vehicle up, I was charged a total of $390. $390 to change brake pads and rotors is highway robbery. I changed mine myself a couple of years back and it cost me about $60 for pads and rotors and took me about 15 minutes to change them out. This isn't the first time they've been inconsistent on the prices that they tell us. It doesn't matter what it is. Even if it's as simple as getting an oil change, the price that I'm told is always double by the time it's time to swipe the card. Won't be going back. I'd suggest anyone who reads this do the same. Or take your chances, but don't say you weren't warned.

Mark Closson

They are a customer service business that just happens to fix cars. My wife and I love them. One of the few shops that will give you a ride to work or home after you drop your car off.

chris kersey

Lauren is completely out of her mind, I have worked at this store for 18 years and my father Tim was the owner for 35 years, I was the mechanic that looked at her car and in my 18 plus years as a mechanic have never seen a car with brakes as bad as these were,she let them go so long that the rotor on the right rear had been ground down to about the thinkness of paper plate and the front was almost as bad, the car had absolutely no brakes and was completely unsafe to drive so yes that horrible guy Tim asked her to sign a piece of paper saying she had been told the car was unsafe to drive to cover our rear ends which is not an unreasonable request by any means, and as far as charging a diagnosis fee I spent at least two hours checking all the things that she REQUESTED us to look at including removing the door panels to see why the windows were not working properly and looking at her brakes and the numerous other things she asked us to check, then she has a problem with Tim charging 80$ for all the time we spent on the vehicle when she doesn't want to do any of the repairs?My father Tim recently retired and sold the place so there are new owners now but at least 80% of our customers were repeat customers and my father is one of the most honest men I know, but you can't please everyone I guess

Greg Peck

I went into the shop for some minor repairs and received outstanding service. No problems with the repairs at all and Jeremiah is an asset to your shop. Keep up the great work!

Mackenzie O'Mealey

I came in to have a tire patched and they kept me informed with every part of the process (one of the studs was stripped). Very respectful and friendly and even let me go charge free just because. I'll be returning for sure!

G Rogers

BEWARE THEY'RE CROOKS AND WILL TRY TO TAKE ADVANTAGE OF YOU ESPECIALLY IF YOU ARE A FEMALE. I took my suv into Scott's Auto Tire at 6:45 AM to get an estimate on a brake job and some other issues that were occurring. I was given a quote of 998.90 for the BRAKE JOB ALONE. They did not even bother to look at the anything else and then I got the car back at 4:45 PM. Then the person who checked me in (he was VERY nice when I came in) and out an older Caucasian man who, I find out later was Tim one of the co-owners (so he told me when I called back). When he called to tell me the car was ready he made a comment about whoever sold me the car saw me coming and toward the end of the conversation they were charging me for the estimate. I asked why since I had not been the couple of times I was in before with a different car. Then he hatefully said, “DO YOU EXPECT ME TO WORK FOR FREE”? I said, “NO But I EXPECT you to tell me that BEFORE I leave and I AM NOT paying you anything”. He then got very hateful and told me it was my job to ask about the cost of an estimate and I said NO it is your JOB to tell me your are charging me and to have me sign something saying I understood that. Then in the most hateful tone told me to come pick up my damned car. I said, remember your shop dropped me off and I needed a pick up. He refused to have anyone come pick me up. Once I arrived at the store, Tim forced me to sign a paper saying that they weren't libel for my brakes. I asked why and said to him I was not comfortable with that and had not been asked to sign anything like that before and was it something new? He then said, you will sign it if you want your key. I did sign but not before I wrote on the paper that I was under duress while signing the paper and was told I could not have my key until I signed this paper. He handed what I thought was an estimate but it was not. Tim exploded about what I wrote and followed me out the door yelling at me. He kept saying over and over, we did not do anything to your car it is just like when you brought it in, which I thought was VERY ODD since I had not accused them of any type of tampering. On the way to the door, with Tim trailing few feet behind me, I turned and asked him to stop yelling at me and told him that I did not want to argue nor cause a scene with him and walked out the door. I got home and looked deeper at the "estimate" and realized the estimate he gave me WAS NOT AN ESTIMATE AT ALL and did not even have the figures of 453.70 for the rear w/caliper and 545.20 for the front with calipers as he had quoted over the phone when he called me. So all that was a waste of time and ended up being a good lesson. THIS SHOP I FEEL AND BELIEVE AND THE EMPLOYEES/CO-OWNERS GIVES MECHANIC SHOPS AND MECHANICS EVERYWHERE A BAD NAME.

A Google User

My tire was almost flat and Pat's was the closest shop to me. I was greeted very nicely, offered refreshments and a comfortable area to wait in. They took my car in immediately, and determined that the tire needed to be replaced. Instead of trying to sell me a new tire, they told me that since the tire had been purchased in 2013, there must still be a warranty, and asked me where I purchased it. I told them, and Sam talked to them personally to explain the problem. They put on my spare, and sent me off to where I had purchased the tire. I will definitely utilize their services again in the future. Very good experience!!

Joe OConnor

Help folks here

Wes Sowell

I can't say enough good things about these guys! I went in at a time when funds were tight and I was told by another shop that I was going to need much more work done but these guys shot me straight and saved me a bunch of money! Hard to find a mechanic you can trust so you should check these guys out!

chad lichty

Awesome service today. We got a flat tire today in the vicinity of Pat's and were able to limp the vehicle into their lot. They got us back on the road in under 10 minutes by putting the spare on, NO CHARGE! Will be back to get the replacement tire on when it arrives! Thanks for the help SAM!

Chase Glaum

Excellent customer service! Talk to Sam!

Philmoor Kash

Terrible !! Just awful I took me and my wife's car to get an oil change (had a coupon for buy oil change get one free) then to only find out they didn't even do the oil change my filter wasn't changed oil wasn't filled all of a sudden I have an oil leak which my car didn't have prior to going up there..the only reason I went there was the coupon which I think they wasn't too pleased about I knew something was up when I handed the cashier the coupon he had this weird look on his face and attitude changed like he didn't want to grant me discount and still made my wife pay a sales tax which is odd the coupon said no such thing about paying tax dollars says buy one oil change service get the second free but oh well lesson learned I will NEVER ! go there again nor encourage anybody to do business with them straight scam for a quick buck

Doug Crawford

Took our Honda Odyssey in for two rear tires after agreeing to a price over the phone. Tech inspected the tires, offered that I could save a bit by just purchasing only the one I needed! I offered that they could leave the spare for me to stow away as it's a pain. He insisted that that's part of the service, they would gladly put it away for me! Must say I'm impressed!!

Ronald Kiefer

Great tires

Jake J

The guys at the front desk are always friendly and helpful. Jeremiah set me up with an appointment fast and was even able to help troubleshoot some of the issues i was having. They gave me a ride home allowing me to take care of other things while my only vehicle was in the shop. Following which they picked me back up and explained the issues going on with my vehicle and offered me several different ways it could be fixed. Never met a auto shop i trust more. This is the only place I’m bringing my vehicle.

Destinee Fields

This place is great. Friendly,honest people and fair prices. I come here for all my tire needs. I've replaced my tires one by one and come here to have them mounted and balanced. They just replaced the last one today free of charge!

Jack Shelley

Really quick, honest work. Jeremiah and Brock helped me out and we’re both phenomenal, honestly couldn’t ask for more. Definitely coming back next time

Ben Nicolls

Nice guys. Explained the issue and fixed it promptly.

Alicia Plotz

My engine broke unexpectedly on my 2007 Scion tC and I needed a new one. I originally had my car towed to Pat's because it was the closest shop to where I broke down, but after getting a quote from Pat's and calling other shops for a quote, we thought they offered a very fair price and we had them do the work. They were amazing! They called me with options for engines and let me choose the one I wanted, and they ordered it for me. They were incredibly patient with me. They kept me constantly in the loop with what was happening with my car, which I loved because my car is my baby and I couldn't stand to just sit and wait. They went above and beyond what I expected. They gave my car an oil change ( I was due for one) and even fixed the handle on my trunk that the tow truck driver broke, without me even asking! I feel I should stress how awesome their patience was. As a college student, it took me a couple weeks to save up the large amount of money needed for an engine replacement, and I never once felt rushed and they didn't charge me extra for keeping my car on their lot while I saved up the cash. The final price was in line with the original quote they gave me. I would definitely recommend them, and I will definitely be a return customer. Thank you Pat's! Also, about the review below me, Chris, I think he's referencing a different Pat's, that's located in downtown OKC. That is not the same as this shop on May and 109th-ish.

April Lopez

Sam was amazing he was very knowledgable! I highly recommend this place to everyone!!

Evelyn Seward

Awesome staff! Very polite and helpful. Above and beyond to meet my needs.

Pink Titan

Went to them after another shop butchered my brakes. They were very kind and helpful and got me back on the road in no time. While other shops I went to quoted me $450-600 to do the job they came in at $360. Quality work, and fair prices, I definitely recommend this shop.

christopher hubbard

quick efficient and don't overcharge

kaymi fitzer

Very respectful & helpful staff, highly recommend

Daniel Barton

These guys are great! I've dealt with many auto shops in the okc metro and highly recommend this place.

Ryan Pierce

Made an appointment for an oil change and it still took an hour. Even after it was finished they kept me waiting for ten minutes because the people at the desk forgot it was ready. They tried to sell me a new air filter and cabin air filter - fortunately I've already learned that these parts are cheap and easy to replace on your own - but when I got home to check them myself I see they're in fine condition. In fact I don't think they even looked at the air filter because one of the screws was stripped and I nearly had to break the casing to look at it.

Shayna Marino

I had AAA transport my 2008 Jeep Grand Cherokee Laredo here because it was overheating and leaking some liquid. I spoke with Steve on the phone once they had a chance to check it out. It needed a new water pump, thermostat and a belt. Steve gave me an estimate and when finished the total cost, including tax, came in under the estimate I had received. Everything is running perfectly now! Steve, Jeremiah and Brock at the shop were knowledgeable, friendly, efficient and, above all, professional. From now on, I will take all of my vehicles to these guys. I will recommend this shop to all of my friends and associates. I wholeheartedly recommend Pat's Tire and Auto Repair to anyone interested in honesty, fair pricing, knowledge of auto repairs and expedient service!!!

Brian Worthen

During a busy week, I had a tire puncture and needed a patch to keep me on the road. Even on short notice, they were quick and cordial. Thanks!

Whitney Devine

This place is fantastic! I’ve been having my oil changed here for several years. They are timely and trustworthy!

Josh Bailey

This is quite possibly the most expensive repair shop I've ever had the displeasure to patronize. I was taken in by the coupons they send to local customers promising $25 off a $250 repair, $50 off a $500, and such. Now I know why they do that: With their prices, no one would come by otherwise. Again, I have never left this place without at least a $300 repair that I could've done myself, or at Precision Auto Tune for far cheaper. They will inflate a $12 serpentine belt to $45 in "parts costs" and their hourly labor rate is a staggering $118 per hour (which is actually higher than a lot of DEALERSHIPS). They actually had the nerve to charge me for both a $118 diagnostic and the belt repair when I authorized the repair, and when I argued most reputable shops waive diagnostic fees when you pay for a repair they called me a liar and said I didn't know what I was talking about. After $1,300 in payments since February that lost them my business. The only consistently positive thing I can say is their staff are pretty friendly, easy-going people, and they do give free courtesy rides but even that is limited in range and availability. If you vote with your dollars, you can do better.

Justin Brown

Great experience! Very friendly. Reasonably priced and called twice to keep me updated. Excellent!

Charles Waters

Had a tire problem on my Toyota. They fixed the problem with no charge. In addition, they gave me a ride to my home and back while the repair was being done so would be home when repairmen arrived.. Can't beat that. This is the third time I have taken one of my cars to Pat's and every contact I have had with all the personnel was very friendly, informative and helpful. Wish I could remember all their names especially those who scheduled my service. I do remember Jeremiah and Brock who were there when I picked up my car today. . This place will get all my car business from now on.

Judy Schultz

We were planning on traveling through Oklahoma City just before Christmas when we had car problems. We were towed to Pat’s Tire and Auto about 3:30 on Friday. They were very busy but took the time to look at our car before closing at 5:30. They identified problem and fixed it. Super service, super staff and super place to be when you have car problems.

Teresa L.

Very disappointed in the service I received. First off, when I got there I had to repeat everything all over again and the guy that helped me was anything but pleasant. Then, I needed a ride so I waited for 30 minutes only to be skipped over while they catered to someone else. Needless to say I ended up walking home. If not for the convenience of this shop so close to my home, I would not ever use their service!!! Not to mention the prices are crazy!

Kelly Lawton

So, we take my sons car in Tuesday morning because the ac isn’t working. We hear nothing from them for 3 days. So, I call today and they tell me the guy working on it will call me in 10 minutes(he is in a meeting). 1 1/2 hours later I call back and am told that a different guy was working on it but is off today so they had someone else on it. Said he was working on the estimate to replace the compressor and blower. I then asked if they checked the fuses since that had been an issue before. He said he was sure they did but would double check. 2 hours later, I get a call saying that it was the fuses. SUMMARY: 1. Nobody looked at the car for 3 days until called 2. After thorough inspection it was decided compressor and blower need replacement 3. I asked if fuses were checked based on history and was told probably but I’ll check 4. Told it was actually the fuses. Compressor and blower are fine. 5. Finally, told I wasn’t going to be charged for diagnostics just $20 for labor and $6 for parts. I guess that’s better than at least several hundred dollars I would have been charged if I didn’t speak up.

Tre Herrera

Yo, the guys here at this auto shop are absolutely amazing.!!! They take such great care of their customers! I brought my car in today and they even stayed late to allow me time to come back and pick it up! Talk about customer service these guys are absolutely phenomenal!!! If you guys need any mechanics or tire specialists, and you’re in the OKC area, Come by and see these guys they will take care of you!

Caine Hill

I have been coming here for 3 years and I have ALWAYS been taken care of. The mechanics are pretty cool and friendly people, which is definately a plus. I switched cell phones and had to lookup the number when i realized I hadnt written a review! I have a 2001 cadillac deville so you know mechanics could rack up the money when it comes to labor. BUT..these guys have always given me fair pricing and definately timely service which is why I continue to go here 1st! I'm planning to drop off my car THIS week actually lol*** So yes, I recommend this place for ANYONE!

Robert Myers

Each visit I have had at this establishment has been met with professional courtesy, timely response and a fair and equitable price! My last visit shocked me completely! These guys are great! I will definitely keep coming back! See you guys soon for my oil change and tires!

Taylor Russ

Thank you guys for taking care of me today! They called and updated me while my car was being serviced and knew me by name when I came to pick up my car! VERY friendly and explained everything to me perfectly! I’ll be a regular customer :)

Lucy Kitley

Super helpful and caring people. Needed my AC checked but couldn't afford to fix it. I just had them fix other issues on my van so they waived the Fee for checking the AC. Couldn't be more grateful and relieved. Thank you Brock and everyone else!

Asdfg Qwerty

Great customer service! And very honest took my car in to get it looked at for a fuel smell and they informed me that it was a recall so the dealership covered it free! Very honest and very much appreciated

carletta stringer

Friendly staff

Jared Anderson

We were in business with this establishment while they were still "Scott's" for 4 years. We've spent thousands of dollars on tune-ups, oil changes, tires, etc. for our company trucks. For every 5,000 miles we got free rotation and balance but now under the new management they're saying I have to have the road hazard warranty in order for the free rotate to stay in effect. That would be fine if I didn't already have a previous agreement with Charlie and Tim. The new owners have no appreciation for the warranty that was held with the company and don't have any grasp on customer retention WHATSOEVER. Highly NOT recommended.

William Hedrick

I've been here several times, for three different cars. They always have me in and out at the scheduled time (not waiting around for hours like the dealership). Employees are always friendly and easy to work with.

Madison Pinski

This place lives for customer service. They were absolutely amazing. My car broke down right before work and I was stressing out a little bit. but these guys were so great. They made me feel super comfortable and talked through every step they were going to take in the process of fixing my car. They even dropped me off at work free of charge AND picked me up at the end of the day. I will definitely be back for any future service!!

Cory Schneberger

The gentleman at Pat's made time on Memorial Day weekend to fit in a tire repair job on our vehicle with no notice. We appreciate their willingness to help with quick and professional service.

Kweisa Evans

Woke up this morning to a nail in my tire I needed to get it patched ASAP so I could get my kids to school this was the only shop open at the time. I am so happy they were. Those guys got me in and out great customer and my kids made it to school on time! Will definitely recommend to everyone!

Candace Murray

The staff here is friendly, knowledgeable, I received great service! I'll come here for all my vehicle maintenance.

Mallory Jones

Sam is the best!!! He went above and beyond to help us out. We had an emergency on our way out of town for a road trip. He helped us out immediately and got us quickly back on the road!!

Eyad Elzaibak

Great Place، Sam is awesome

Shannon Palmer

Had an issue with a broken water line and was overheated. This was the first place that came up when I Googled. Glad I stopped! These guys had me back on the road in less than 2 hours and didn't over charge me! Thanks to all who made it happen!!! I'll definitely be back~

Jonathan Bisila

We were passing through OK City from Minnesota on our way to New Mexico. Our car starting shaking badly and we thought it might be a brake or tire issue. We did some research to find a good shop nearby and followed the reviews of others. They were very professional, kind, and helpful. Turns out we were missing a few lug nuts. The pricing for parts and labor was really fair and they kept us in the loop about any other parts they may have to change. Would definitely recommend.

Tom Hartnett

Jeremy was extremely helpful and professional! I needed a bolt replaced on my mustang, and the entire process was smooth and painless. Friendly environment, helpful staff, and the work done was much cheaper than I was expecting! 10/10, I will definitely be returning for any future work I need done.

ric ask

Very nice and affordable prices

Cameron Collins

Amazing local, family owned shop that were quick and extremely knowledgeable! Not only did they give us a great quote, but they also made the typically stressful experience very easy.

Coleton W

The guys here went out of their way to help me out. Came in for tire and left with additional problems i had, fixed for me.. at no cost.

Donnie Smith

After going to dealerships for years it was nice to find a shop that offed the same service with better pricing. The staff was very knowledgeable and helpful. Not only will I be back but I'm going to send friends and family too!

xxx xxx

Y’all this place is fantastic. They’re honest, the prices are fair and they’re almost always able to see you same day if you come in early. The team is friendly and so helpful. I definitely recommend them!

Charlotte

Not the friendly neighborhood place it used to be. Some good technicians. Some unnecessary add-on charges.

Bernita Ford

After reading lots of great reviews, I decided to try Pat's for an alignment and oil change. From the initial phone call to the printing of the receipt, the employees were friendly and attentive. They offered to give me a ride home while I waited. The appointment took less time than what they quoted. The prices were definitely reasonable, and they didn't try to upsell anything to me! I feel like I have finally found my "go to" auto repair shop.