Reviews of AAA - Bob Sumerel Tire & Service (Tires)

Michael Estep

The very best in Anderson Township. See Chris for the very best service

Judith Chalfant

Very fast and efficient

David Hackney

They will treat you fair. Good established business for an emergency or for your regular visit. A big thank you for a fine "free air pump" outside 24/7.If you are a bit older or need a hand and they are open, the guys will take the time to air your tires. Good job.

Paul Oslansky

Just outstanding customer service. At the desk or in the shop!!!!!!!!!!!!!!!!!!!!

Hannah Norton

I dropped my car off in the morning and they offered me a ride to work and they were waiting at my job for me with my car at the end of my shift. Amazing work and customer service!!

Tim Curry

Great people. Great service. We have a fleet of 12 trucks and cars and they keep is moving.

Sue B

I will send everyone I know here! Had a tire blow out...aaahhh!!!!. Chris at Ohio pike location got my truck taken care of...exactly like he said he would...immediately. Tires I needed were not at that location and they made special effort to get them within an hour of me showing up on their doorstep. Getting 2 more tires today and they are already...with little notice..helping me again with cost and are working with and around my busy schedule. Highly recommend the Ohio pike store to everyone!!

Alex Grimes

No issues with car repair but customer service was not the greatest that day. When I asked a question someone else chimed into my conversation with the tech helping me and said they already explained to my husband what was going on. I didn't ask him nor was I informed on anything happening which was why I had asked.

Matthew Hull

Stu turned a bad experience into a good one. They are not the cheapest place for service, but do you really want to risk your life to save money?

Tamuchin McCreless

Good service. Honest mechanics.

Maureen Dwyer

Needed air in my tires and they graciously checked and filled all my tires.

Christian Hartman

Great service

Sueanne Cmehil-Warn

Very nice, they couldn't help your car and refered us. We are trying to get home today and help by not wasting our time.

Mark Blankenship

You can't beat the friendly people at the AAA counter.

Tim Martin

Staff was friendly and service was quick. Job was done as soon as the part arrived and I was quickly out the door.

Todd Wuerdeman

Always helpful

Jaclyn Ruzsa

When at Sumerel Tire my experience is always the best! The best customer service ever (thanks, Stew!), the best product, the best price, and the best care for my car! I would like to mention that Stew went beyond the call... I came in anticipating staying an hour, an hour and a half but Stew had me out the door within a half hour! Jaclyn Ruzsa

Traci Curry

Always excellent service

Susan Brohaugh

Great experience. I had an appointment so there was no waiting. I went for oil change and asked them to check my breaks as well. Breaks we're fine. They do a courtesy imspection for AAA members and did find a leak from my front struts. There was no need to fix immediately. Everything was clearly explained. I was in and out in less than an hour. I will return for future car maintenance and repair.

Sara Rorer

Very attentive and courteous. This is our "go to" car service center.

Edward Barry

As I was driving into work on December 4, my vehicle shut down on me. Being familiar with the symptoms (as it has happened before and is a common problem on my vehicle model), I knew that the problem was a camshaft position sensor. I had a spare part with me, but was lacking the 10 mm wrench necessary to make the change. With a call to AAA, a tow truck was on the way. I wanted to have it taken to somewhere that could do the 10 minute job of changing the sensor, and I selected the AAA certified Bob Sumerel Tire and Service. Upon arriving, I spoke with the service advisor, stating that I needed the cam position sensor changed. He told me that I would need a full diagnostic - that would be $120. “Is that a diesel?” He asked. “Yes.” I said. “Well, it won’t be a full diagnostic because we don’t work on Diesels. But it will still be $120.” “I don’t need a diagnostic. I just need the cam position sensor replaced.” I said. “We will need to do the diagnostic.” “Can I borrow a 10mm wrench?” “No.” He said. “Ok, where can I buy a wrench?” “There are stores several blocks down the road. Auto Zone, Harbor Freight,...” So, I walk out. My tow truck is leaving at this point. I walk about a half mile to Harbor Freight and purchase an $8 set of metric wrenches, walk back to my vehicle, slide under it and change the sensor. It took 10 minutes, the vehicle runs great now. I drive around to the front of the store and walk in. “You got it going, huh?” “Yes I did. And I hope this happens to you someday.” He looked at me a bit puzzled. “I hope that one day, you are trying to get to work and your vehicle breaks down. You know exactly what the problem is, but you don’t have the tool with you to fix it. You call AAA, wait 2 hours on the tow truck, have it towed to a place that supposedly can help. I hope that when you get there, they want to charge you $120 for a diagnostic you don’t need, and is the equivalent of what you can get for free at Auto Zone. Then I hope you ask to borrow a wrench, they tell you no, and you need to walk a mile in the cold without a coat (because you forgot that too), then lay under your vehicle in your good clothes to change the part with your new $8 wrench set.” “Have a nice day!” I said and walked out. What ever happened to helping a guy out? What was the harm in just doing the work I asked for? I would have gladly paid the labor to change the sensor. I’ll not be visiting Bob Sumerel ever again, they were no help whatsoever.

Wael Batshon

Very friendly and straightforward. Got my ac repaired for a reasonable price and the guy said to come back next week to have a a check on it just in case.

Lady Colonel

Nice place to get info for trips. AAA has gotten expensive

Linda Mason

Always A-1

David Morgan

I took my 2002 Dodge Grand caravan to this location after the ignition sorted seized up and I really out of ideas. The staff was really friendly and helpful. They called and told me the cost before they did the repairs and explained all the cost. Definitely going to go back

tyler koller

Highly recommend this place. No one else will mount and balance big tires around, very friendly staff

Kate Frey

VERY satisfied and GREAT service! Will tell you if something needs done or can wait. Brian and Chris are WONDERFUL!

Derrick Koller

The best service in the world is right here! Ask for Tyler. Top notch technician right there

Tom Hamrick

Awesome, quick service!!

Rich Bentley

Get away from Bob Sumerel.

Mike Bradford

Battery went bad , had premier AAA went to bob sumeral they replaced battery free of charge , people need to get AAA its great

Travis Dewey

Stellar service, great people

Walter O'Connor

Real professionals

Robb Wing

Very happy with my service.

Brian Tausch

Been going for two years. Great effecient service, fair prices and that's before a triple A discount. Highly recommend.

kathleen pohlman

Friendly staff, great service.

Will Tiemeyer

This place is a rip off. I recently joined AAA so I figured I would go here for the discount. Had some diagnostics done after I was losing brake pressure. Was told I would need a whole new brake line put in and would run about $890. Had my vehicle towed down the road to a shop i typically take my vehicles to and turned out I did not need the entire brake line replaced and was quoted at $310, about 1/3 of the price these guys quoted me. Just be careful.

Gary Mustain

Had to get my brakes worked on and an oil and filter change. I had worped rotors and it make a noise when the brake pedal was pushed. They took care of the problem.

Marilyn Stegeman

I trust this Bob Sumerel...they know my car and it's history. They know me. I never feel as if they are price gouging me. I like their honesty & integrity. I highly recommend them.

John W. Thomas III

Friendly and fast. Honest car service.

Jim Rogowski

I'm a AAA member and I really appreciate their excel free air stand.

Nicole Clawson

It was okay.

Mike Lowman

They take really really good care of you your vehicle and your wallet

Mike Brady

My go to place for tire and service. My experiences have always been pleasant. I recommend them.

Ray Walton

Great service

Michelle Jones

I never feel like they're trying to sell me something I don't need. The manager, Bryant, is very knowledgeable and courteous.

Rachel Easybuck

I set for 3 hours to have a thermostat put in I watched the man that was working on my vehicle also due to oil changes why I set there