I came here on a Saturday to get some tires ( I already had) removed from one set of rims to the set on my vehicle. I went to Baldrees tire first but they were to busy and not real friendly and inviting, I had heard a lot of bad things about g&h from other mechanics and locals in Havelock, but I was desperate to get these tires on as I was showing wire, so I stopped in since I saw they were open. The woman in the front was really friendly and ready to help, which was promising. I asked her if they would have time to switch the tires for me she said they could but it would be a 30 min wait. I was desperate so I said I'd wait, well that 30 min turned into an hour and a half, I thought OK I can deal with this I had no appointment and it was Saturday. While I was waiting I asked her if I could get an alignment while I was there, she said if the mechanic felt he had time which was also reasonable. Finally our time had come and the mechanic came up to us (we were waiting by the car) he was really friendly and listened to me when I was explaining what I wanted done. I was putting bigger tires on in the back than what was on there and it was questionable about if they would fit without more lift, he agreed to try one before mounting the other, and if we needed to make an adjustment to the rear he was willing to help me accomplish this (we didn't end up needing to do anything more, as they fit), and said he could do the alignment. While I was waiting I kept asking the woman more questions to get a feel for the place, then I made an appointment to bring another vehicle in for a diagnostics. Finally my car was done the price was fair for what they did the alignment price they quoted me was cheaper than Baldrees, but the alignment didn't happen. Turned out I needed to replace the Pitman arm, idler arm, and ball joint on the left side before it could be aligned, fair enough, I knew there was a problem down there I just never took the time to figure out what. The woman quoted me a price for the one side... And the magic number was $800 (?) I was thinking "really?" " you really think I'm dumb." I told her I would do the work myself, she said I understand. Now here is why my review is three stars, there was one of the mechanics standing behind her at the counter waiting for her (not the mechanic that helped me with my vehicle) , he put out a loud quick snicker like "ha, yeah right you don't know what you're doing and can't do it", you DON'T do that in front of customers and maybe you shouldnt judge them either. I am female and hate being judged because of it, " yeah all those nuts bolts, ball joints and bearings really make my head just spin and I don't know what to do" (sarcasm) . What that prick didn't know because he was too busy judging me is that I work with cars too, but in a different way... Autobody. Cars in Autobody need some mechanical work done sometimes. I am no mechanic, I can diagnose some stuff, but I am one heck of a parts changer. I had the job they were going to do, plus the other side as well, done myself in four hours for $190 the same quality parts they were going to use. Needless to say because of that guy I never took my other car there for diagnostics, and I will only take my car there if I need tires switched on a Saturday...