You have all the feddbacks of real people who use the products and services of Chapel Hill Tire (Tires) in North Carolina.
To this day the firm gets a score of 4.7 stars over 5 and this rating was based on 385 reviews.
As you can read, its rating is basically the top, and it's founded on a large number of opinions, so we may say that the assessment is very faithful. If there are many people who bothered to value when they've done well with the business, it works.
You know that we don't usually bother to put evaluations when these are correct and we usually do it only if we have had a problem or issue...
This Tires corresponds to the category of Auto repair shop.
Great service and friendly staff
Great and VERY quick service at the Cole Park location. Our car started overheating right after closing. The employees let us drop it off after hours and had the problem identified by 8:30am the next morning. The car was fixed that same day. This really helped us out as we needed the car to go out of town.
The service was great. The car was taken care of quickly. I appreciate the shuttle service which made it easy to get other chores done at the same time.
Staff is friendly, knowledgeable and professional. They keep you informed at each step of the work.
Called the day before. Was able to get an appointment the next day. Prompt service and great staff
The Chapel Hill Tire staff was very nice and very knowledgeable. It was very nice of the young lady to help me find the best price tire that would fit my need. The driver brought me home and returned to take me back to pick up my car when it was ready. He was very kind and had a very nice personality. I felt comfortable with everything and everyone. Thank you
Staff was professional, competent and timely.
Service, charm, and professionalism! A++++ I had a very slow leak in one of my tires and my mechanic could not find the source. Chapel Hill Tire did an amazing and thorough job with a multi point inspection, found the leak, cleaned out the corrosion behind my rims from the sand/salt from the north, and made the repair. They showed me I am due for new tires and provided an estimate, stating they will match any price if I could find the tires any cheaper. Excellent all around experience! Will definitely go there for my new tires.
Best people around. My new go to shop for all my auto needs.
They were prompt and sent me text to let me know where we were in the process. Professional and friendly!!!
Great work at reasonable prices. Friendly staff, kept me up to date as to progress of repairs. Text alert features are a nice touch. Maintenance services cost far less than dealership charges.
Great place, friendly excellent service
I had an appointment, and they were ready for me. All personnel were friendly and professional throughout the experience— from initial phone call to completion of service. I LOVE the check-in/ status update texts I received while waiting for the work to be completed.
This store has had a lot of turnover at the front desk over the last year. Some of the new people are great, but some could learn a few tricks about how to talk to paying customers and some are undertrained (that's on the store). But the actual work seems consistently good and prices reasonable.
Professional service and I never have to worry about the quality of their work
The staff were very helpful and friendly. I was told the service would take about 1 or 1 1/2 hours - which it did. It’s very nice that they have complimentary coffee, water, drinks, as well as snacks. I would recommend them to friends and family.
Got me in quickly, nice waiting room area
Timely, keeps informed, trustworthy, decent pricing.
Good experience. Went in for an oil change and wasn’t pressured to add other “needed” services such as a cabin air filter.
Super friendly, turned out to be nothing wrong with my tire so they didn’t even charge me for checking it!
My first visit and I'm very pleased. Prompt, competent service with text messages regarding. Free snacks and beverages in waiting room.
Excellent customer service always. A pleasant environment to wait. Quick work. Never have had any issues with the repairs or maintenance being done. I would recommend Chapel Hill tire.
Thank you for your great service !
I shopped for and purchased Bridgestone Turanza Quiet Tire’s (QT) four tires from Chapel Hill Tire and Auto, Cole Park Store. Andrew “Dru” G. was my service Rep. Dru was key to my decision to purchase my new set of tires from Chapel Hill Tire. He beat the excellent price from a large tire retailer, provided timely tire installation and arranged for front end alignment support. The service and price were excellent. Terry, Chapel Hill NC 8 August
Excellent experience from check-in to shuttle service!! I’ll be a long-term customer of CH Tire!!
First time customer. Great experience.
Efficient state auto inspection at end of day
My experience with Chapel Hill Tire was courteous, quick and pleasant from start to finish. I highly recommend them at this location, and will bring my car back for their oil change service when it's time to change the oil.
Good service. Reasonable prices. Quick. Efficient with occasional coupons and rewards.
Great team and best support. From diagnostics to repair and customer service, one of the best in area! Special kudos to Presleigh for her extra work in helping me sort out options. Once again very satisfied with their performance!
Had a 7:30 oil change scheduled. In and out, they didn’t forget to reset maintenance light and put sticker in windshield! Love the details being cared for! A++
Customer service was knowledgeable,courteous in picking out tires for our SUV. Very customer oriented business. We will be repeat customers!
Pleasantly surprised. Knowledgeable and courteous. Prices beat TireRack so no complaints there. First trip to CH Tire and will be bringing wife’s car in for tires when they are due.
Excellent service on our flat tire. Jess was very attentive. We were pleased with the quick turnaround 1.5 hours. Bill
From the written quote to the polite service, A++ is what Chapel Hill Tire gets from me!
As always, everyone at Chapel Hill Tire polite and efficient. Only place to go for your tire needs.
Awesome service. They are so incredibly focused on the customer.
Amazing staff at the Cole Park location in front and back. Thanks you all Rock!
Too many unnecessary repairs that aren’t approved like doing an alignment when I just want a tire changed
Took car to this location for an oil change. When got on the road, noticed radio was no longer working. I was less than happy, especially with the up coming weather conditions. After fuses were checked, the manager, Pete, came and checked it out. He was very honest and told me he didn't know what caused it (much appreciated, many places would just make up a reason). I was advised to take it to audio store to find the cause and was told he would cover the cost if it was something done by them. Again, much apprecited. Took my car to audio shop right away to have it diagnosed. Turns out, the radio just went out, right at that time. I made the mistake of assuming it was related to the work done. Hats off to the way the situation was handled. Upset customers are not the easiest to deal with. Stood by the staff while also maintaining customer service in a courteous manner.
Communication was missing. I wasn’t given an estimated time my car would be ready. I also wasn’t called when my car was ready. Your people used to be more communicative
Chapel Hill Tire always manages to work us in quickly and their customer service is excellent. I've seen people walk ina closing time with car issues and they try to address the problem.
Not cheap, but you get what pay for. Great service, trustworthy, nice people. Understand that their main clientele are well-off, and want EVERYTHING TO BE FIXED, no matter the cost. Not the same as upselling or ripping you off. Business model based on loyal return customers, as far as I can tell.
Had a nail in a tire and dropped by and they fit me in and.got me back on the road! Great service and a life saver!
The staff were friendly and they did a good job. The only negative is that they did not update to tell me the job was running late! Dennis Dayton
I had a little tire noise and had a 2 hour drive ahead of me. Stopped by and Jess, Jeff and Andrew helped me quickly close to closing time. Jeff inspected my car and told me everything was okay and didn't charge me anything. Highly recommended, professional, friendly service.
Dropped off my vehicle, they did some diagnostics and couldn’t find anything wrong. I was expecting a bill for checking things out, but nothing! Not one penny!!!! That’s unheard of these days. Thank you, Chapel Hill Tire! You now have a customer for life!
Chapel Hill Tire Center at Cole Park was able to work my car into their busy schedule. There was a leak in a tire which turned out to be a nail. A new tire was needed and was installed and balanced. I was kept apprised of activities through text messages. I felt that everything was handled in a professional way and I was soon on my way. I appreciated being kept informed throughout the service.
All service was completed as requested, and I feel confident in their work. It took several hours longer than expected, however, and I had to make three calls to them to rearrange my schedule for pickup. Since I had explained my time limitations, it would have been nice to have received a call or text to let me know of the delays.
It was my first time. But I love your service and hospitality. And from now on you will be my first contact regarding my car
Very personable and professional reception; my car was inspected in a flash with results sent automatically to the state. Love the text notifications.
As always, prompt and courteous service. This was for inspection which was quick and painless. Great folks.
Been a customer for 10 years - always professional and excellence service highly recommended
Went in for an oil change and tire rotation. Worked performed quickly and without any fuss. No complaints. Recommend having an appointment.
In my opinion, it's mind-blowing the fact that they picked up my car and dropped it off after the service. My suggestion is to post online all the services you guys offer and the price for each one.
Friendly and courteous staff, very accommodating with a great place to stay while the work is being done.
The staff is always friendly and communicates quickly about the status of your vehicle. The text message system has been very efficient.
Pete Rozzell is AWESOME!!! I went there in a rush and he didn’t hesitate to help. Grab the tires I needed mounted himself out the back of my truck.He got me in and out with the quickness. He’s very personal and polite. I’ll recommend this place to anyone . Thanks Pete!!
Friendly and knowledgeable staff. Pleased with pricing. Only complaint is one of 4 tires delivered for my car was not correct size. Had to wait additional time for correct 4th tire to arrive and be installed. Modification to price was made for inconvenience. It was just a day when I didn't have much time to spare. Still, I will be back.
Very accommodating as always. Great outstanding customer service. Very friendly and courteous staff. Nice waiting area. TV and snacks and beverages are a plus and makes for a better experience and wait time. Shuttle service is a huge plus. Would highly recommend chapel hill tire to anyone.
Did not have an appointment, however, they got me in quick, took care of the vehicle as well as going the extra mile in putting my mind at ease about a question that had risen...Thank you Jess and Jeff!!! And the rest of the crew
Very quick service and very friendly staff. Did have to spend more than expected, but was shown proof of need (battery), and no pressure to do it immediately. Will use again in the future.
After having a flat tire near their location, I limped in to get it fixed. Unfortunately it was unrepairable and so I needed to replace the tire. After a closer look at all 4 tires, it became apparent that all 4 were in need of replacement. Friendliness, service, advisements from staff and professionalism were top notch.
I’ve use Chapel Hill Tire for 3 yrs for my wheel and tire needs. Fantastic quality service, excellent communication while the work is being done and when completed I’ve always been satisfied with their work.
Top notch service and staff! This place is always busy, that is because they are awesome. They can do it all and always have the job done by the time they say they will. This is my go to place for anything car related and always leave happy with the interactions with the front office and have no complaints about the work done. I will be back.
I am always happy with the service I receive at Cole Park CH Tire. The people are extremely friendly and helpful, they provide shuttle service, and the waiting room has snacks!
Great staff, fast oil change and inspection, and a decent place to sit and wait for your car to be ready
They're very helpful.
The best customer service. Thanks for all your help Dalton.
Excellent service. I am new in the area and they are definitely my new tire and maintenance place.
Customer service needs work
I visited this location for the first time yesterday and I was greeted with the biggest smile from Mrs. Cary. The customer service was awesome as well as their work. Everything was done in a timely matter even though they were extremely busy. I received a phone call when they were done. From my observation they are the best tire experts I've been to and I've been to a lot of tire shops in the triangle I will be returning to this one for any future services I require.....Thanks a lot Chapel Hill Tire!!!!
I would totally go back to them, and will if I ever need more work done. They found the leak in my tire and repaired it free of charge. They can highly recommended to me and I highly recommend them! Very efficient and I appreciated receiving text updates.
The team at Chapel Hill tire was great I was told that my brakes were worn but after they drove the car and checked them, they informed me that my brakes were still in good condition. They could have changed them and charged me but their integrity was second to none. I am really thankful to them for doing the right thing. Thank you Chapel Hill tire. Please go by and see them for your car care needs.
Great communication about the progress of the repair work and friendly service. The waiting area is better than most places too.
Went to Chapel Hill Tire due to a nail in the tire. We were visiting our daughter who has been a customer over the years. The tire got fixed in an hour and everyone I dealt with was polite and helpful. Great place to do business.
Will never visit here again. I took a vehicle in at 8:30 a.m this morning to be inspected and it still wasn't inspected by 5 p.m. One guy just told me that they would do it now (approx. 4:50 p.m). He just told me about ten or fifteen minutes ago that one of their inspectors was out. Why wait all day? They could have just told me that they couldn't do it and I'd have gone elsewhere. Whole day wasted!
Courteous, fast, and friendly. They treated my 95000 mile checkup as a pre-trip check and didn’t charge at all. Yes, free!
The good people at Chapel Hill Tire have always provided prompt and excellent service. They are knowledgeable and honest and have never tried to up sell me. I highly recommend the company and especially the location at Cole Park Plaza.
great service, great people, will definitely come back to this location.
I’m amazed by the customer service provided at Chapel Hill Tire!! They are super up front with your service, including sending you texts when they are actively working on your car. They offer really great offers for first time customers that encourage you to come back again!! I love that they offer a shuttle service so you can drop your car off on the way to work! They are a great, honest business. I will be back!
Great employees. Looked out for my needs. Did everything they could to make my life easier. I would reccomend them to anyone who asked.
Chapel Hill Tire changed my battery and got me back on the road quickly! Very happy! Great service and excellent technicians. Highly recommend.
Needed to get a flat fixed. Service was very quick, nice waiting area and wonderful employees. Will definitely be coming back for other services in the future.
Great service and perfect responsibility
Over the past six years I've gone here three times. The first time a tech decided to take my car for little spin around the lot after a state inspection (I GPS track my car). Second time I waited two hours for them to tell me my car was too low to be placed on an alignment rack. And as of last week I dropped off one wheel for them to mount and balance a tire, and when i arrived 7hours later they hadn't even touched it or brought it inside where it wouldn't be stolen. It takes 10minutes to mount and balance, and two 'techs' where standing by my wheel on their phones. I'd reccomend going anywhere but here.
Jess helped me find some great tires and took excellent care of me. Thank you!! I highly recommend Chapel Hill Tire.
Contacted CH TIRE and got a quote for new tires. The staff was extremely professional when my wife dropped off our vehicle and provided her a ride home thru their Courtesy Shuttle. I received a text message when my vehicle went in the shop for service. Then I received a call from Dalton explaining what was done to our vehicle and that it was ready for pick-up. I provided him a with a CC number to pay for their service and requested he lock the key in the vehicle for pick-up later after closing..we were provided with excellent professional service and will recommend them to our family and friends..
I had a great experience with excellent customer service at chapel hill tire! I needed a flat repair so I could get home, I was visiting from out of town, I was able to make at appointment Sunday night for first thing Monday morning, they got me right in at 7:30 And were able to complete the work and in about 30 minutes I was ready to walk out the door! Customer service from Anthony was superb and I was provided a valid suggestion for new tires but not pressured to get them now which I appreciate. I will certainly use Chapel Hill Tire again if I have any car trouble while in town.
Professional, organized and accessible. Came in at 1pm and was offered the possibility of a same day appointment. Choose to take an appointment next with their shuttle service back to my home while it was being worked on. So far so great!
Tried to get an appointment. I was told to come in at 2:00. I needed a simple tire plug. I called so I wouldn’t have to wait. At 3:00 no one had touched my vehicle. Still waiting. why? This is the worst service for a 5 minute job. Why make an appointment if you aren’t going to do it on time TERRIBLE SERVICE!!!!!!
took my vehicle in about two weeks ago was told that I needed a part and it could only come from the dealership and was told they wold call me when it came in still have yet to receive a call and when i call in I am out on hold fro atleast 20 minutes and still no answer back from the rep that is helping me
Great service, well stocked waiting room. Excellent!!
Best staff and customer service!
Extremely happy on the customer service and the work performed done. This was my first time here . Will return when I need anything done to my car.
The nice young lady that help was very helpful. Thanks for the speedy service
Excellent service. Very professional front desk.
The staff recommended a fix for a problem I was having - a shuddering when accelerating- that I thought was going to cost me a lot more than it did. Problem gone. Very happy with service.
Chapel Hill Tire always gets me in quickly, does the job in a timely fashion, doesn't ever suggest unnecessary fixes and charges a realistic and fair fee. And, they have a clean and pleasant waiting area. Or, if you can't wait for your car, they have a super nice shuttle service available. I'm very happy to have them close by!
The pricing is fair to high but the customer service is off the charts. I am a loyal customer due to the customer service. They will pick you up and drop you off while your car is being serviced. I've had an issue here which they promptly and kindly resolved.
Dalton at the Chapel Hill Tire south of town was amazing. Friendly and professional, he went FAR beyond what was reasonable to expect, given that the last person to put tires on my car had both reamed out the key for the wheel locks, and put the tires on with an power tools, making them impossible to remove.... Dalton took my car to the dealership for a new key, and then back to the dealership to get the tires off. Mr. Tire had put us in a very bad position with their mistakes, but Dalton and Chapel Hill Tire really were amazing in their calm, skillful approach to solving our issues. I highly recommend these folks, and am very grateful for their expertise and professionalism!
Had an awesome experience this week at CH Tire. We had 2 nails in our tire and CH Tire repaired quickly and we were back on the road. Thank you. You guys R-o-c-k!!!
Fast, friendly and fair. Highly recommended with no reservations. Everyone I have ever dealt with here is helpful and friendly. They have a free shuttle to take you home and pick you up, and if you’re waiting they have a nice waiting area with free refreshments (including coffee and real half and half—a big deal to me!). Great local business.
Fast, friendly atmosphere and reasonably priced. Thanks Marvin
Visiting from Out of Town. Picked up a screw in tire. This shop squeezed me in on a busy day and within an hour had repaired the tire at no charge. I am beyond impressed with the customer service and capabilities. A big thanks!!
Had a blown tire and pulled in without an appointment. The issue was assessed and addressed Quickly with courtesy and respect. They were very detailed with pricing and options for the repair. Will be returning for other services.
Great service, great price
Courteous and competent with a convenient shuttle service. Pricing is competitive, just be knowledgeable as far as tire prices, and what is necessary to keep your car well maintained and what is simply not necessary.
I can’t say enough good things about these guys! Pete, the manager, made a special trip to my house to check on my battery for me as I had just had my Car serviced there. He personally took my car back to the shop, left me with a loaner, and returned later that afternoon. The service manager also got involved. Long story short, I have been going to them for 20 years and will continue to do so! Their service to their clients is unsurpassed! Barbara Pater
I recently had an oil change and state inspection at the Cole Park location for Chapel Hill Tire. The work was completed in a reasonable amount of time and I have no complaints about the job the technician did. The office staff was very good also. The reason for the 4 star rating was that after the service I noted that both sides of my white truck had greasy hand prints on the door panels which were not there when I took it in. The cleanup was easy but shouldn’t have been necessary. I will have work done there again but will hope for no greasy hand prints when it is done.
Thank you Dalton for quickly bailing me out of an awkward work snafu when my recently purchased usedToyota Camry suddenly slowed to a halt, then a bunch of lights, including the dreaded check engine, started flashing. I was able to get it to restart, but light stayed on and engine wasn’t working as usual. I was terrified to drive it. I’m an itinerant teacher and had two more stops to go. In about 10-15 minutes, Dalton had someone at my HS with a loaner, picked up my car, fixed the problem (a vacuum hose had popped off), and didn’t charge me a dime! My hero!
Superb service. Went in for a flat repair. Staff was friendly from the get go and within an hour they were done with the repair. Best part was when they were done they told me that this repair was on them and I did not have to pay for anything. Truly made my day considering I had to earlier change the flat on compact spot in a parking Garage at Duke Hospital!
2 hours for an inspection with appointment. Very slow
You did a great job with my tires and especially the alignment. The staff was friendly, the girl at the front desk was very helpful and the shuttle service was appreciated. Thank you so much!
Gave up after 4th visit and $1200 for hoses and thermostat. Nice people though!
Always friendly service done right
This is the only place I go for tires. Good prices. The staff is courteous and honest. Also, the waiting area is clean and comfortable.
am from NJ visiting family and welcoming my new grandson..heard a crazy sound in the rear of my car. My son advised me to go to Chapel Hill Tire. I went directly there and was very nervous because in a few days i will be headed back to NJ..Additionally i had my big dog with me in the car and the temps outside were over 90 degrees.. From beginning to end i experienced super southern hospitality. The lady who checked me in (dont know her name but she had pink glasses), Peter who helped get me back to my sons place, and Joe who picked me up to retrieve my car after the mechanics cleared me..Their kindness and understanding of my situation was professional and compassionate. I did not want to ask my daughter in law to come and get me since she had just given birth. i am very impressed.. Thank you so much
Best shop in North Carolina for sure!
Great service every time!
We have been using Chapel Hill Tire for 10 years. They have always been fair and honest. They always make time for “urgent” repairs. Excellent customer service. Very friendly and helpful.
Excellent service as always! Dalton was fantastic! He really went above and beyond for me. This is the third CH Tire location I've used and every single visit has been top notch. I have been using them for over 20 years and I cannot say enough good things about this company.
Awesome service! They had me in and out quickly! They also have a really great space to wait in with lots of free drinks and snacks! Went back a second time for an inspection and Mike was so helpful and took the time to show and explain why my window tint was too dark and even recommended a place to get it fixed. Super helpful and friendly staff.
Awesome as usual, quick courteous service.
Chapel Hill Tire was so accommodating and got me in same day to get my safety inspection done!
Chapel Hill Tire is "BEST" in "EVERYTHING-SERVICE"! Thank you for always doing a fantastic job!
Good communication. Good service. I am glad Chapel Hill tire is close by!
Fast, quality and professional! I’ll be sticking with them from here on out for all of my vehicle needs
Courteous, efficient and reasonably priced. This was my first visit and it was a very positive experience. I will certainly return.
Local, friendly, helpful, with support for getting you to and from your preferred location until your vehicle is ready. Helpful Text messages to keep you posted on progress.
Seem to be trustworthy (inspected items and told me I didn't need the repair I requested!). But their communication is pretty poor -- you'll have to call them every few days.
Request for appointment pleasantly and professionally handled. Service was quick, easy and cheap.
My tire had a fast leak, so I brought it to Chapel Hill Tire because they were across the street and they took care of it that day. They even worked a little past closing to finish up working on everyone’s cars. They were friendly and helpful and gave me a call as soon as my car was ready. I’ll definitely go back.
Everyone at Chapel Hill Tire is always friendly and helpful. They often go out of their way to do something extra. For instance, this time I hadn't even mentioned that the rear quarter panel on my car had popped out but they fixed it and didn't even tell me. I was so pleased to notice it when I got back to the car. Thanks everyone!
Its rare to find an auto mechanic team that's as genuine, honest, and knowledgeable as they are at Cole park Chapel Hill Tire. Highly recommend.
Great job, done very quickly! Thanks!
They know me and my car. Great people, great service, on time and reasonable. Love this place.
Very friendly staff and fast service!
Great people very good service. I will absolutely do business with Chapel Hill Tire again.
i took my wife's van in to get two new tires. The tech recommended we have two air filters replaced as well. now the ac makes a low rattle so I get to figure out how to take more time to get it fixed right. not a good experince
Very efficient and knowledgeable staff. Curteous, polite counter help.in and out. New to fegion. Found my go to guys!
Very smooth service and no problems.
Friendly service and the work done on time. Couldn’t be more pleased.
Had a great experience. The gentleman did what he could to get our tires fix for our work van. Thanks alot
I really appreciate the fabulous job Chapel Hill Tires do on my vehicles. I will take the car anywhere else. They continue to retain my trust and my business.
Great service , very professional and prompt. We have all our vehicles serviced here since moving to the area. The shuttle driver is always upbeat and ready to roll. Just recently had new tires all around on my carpet cleaning van.
Very helpful and gracious staff.
Fast and friendly service everytime we've come here.
Very good at what they do.Sometimes you have to wait, but it's worth it.
I had a tire blowout one evening and they got me into their first appointment at 7:30am the next day. Had to wait about an hour to get a tire from across town that would fit, but once started it was a quick repair at a competitive price and they kept me posted during the whole process. Much better experience than I'm used to with car mechanics.
Very seldom do you get true customer service .Today I was blessed with that service .Jessica at Chapel Hill tire service my slow leak in my tire and didn't charge me anything, true customer service. Thank you for all your help again Jessica. And as soon as I need any repairs , it's only one place I'm going to think of first.
Great service, always on time and very thorough. They are also extremely accommodating since I have a physical handicap, and they make it so easy for me to bring my car in for service
They kept my appointment time and were very helpful and sent message as car was taken in and then when it was complete
Plugged s flat for free in an hour with no appointment. Great rep around here too.
I just want to say thanks to the Chapel Hill Tire crew that replaced my tires and serpentine belt! You guys did an awesome job and I am. Dry impressed with the turn around time (Got my truck back the same day) once again I will definitely be back again!!
Fixed my AC system up in the middle of this summer heat. They even had a discount promotion going on AC repair. They got me a state inspection, oil change, fixed my broken AC, and rotated my tires all for under $200. Had my car ready in a few hours. Very nice people who work there. Also very attentive to customer calls, always picking up after only a few rings. Been taking my car there for a few years, have no reason to look anywhere else. I’m a satisfied customer for sure.
Excellent and courteous service. I will recommend that others go there as well.