Reviews of Adam's Tire & Auto Center (Tires)

Salvador R. Garcia

Recently we were on our way from Texas to Arizona when we experienced a problem with our vehicle, so we stopped at Adam's Tire & Auto Center in Las Cruces, NM. In a matter of 20 minutes the expert mechanics found the solution and we were on our way to Arizona - where we arrived safely and on time. We highly recommend this shop where there is real expertise. Choosing Adam's Tire & Auto Center was God's blessing for our trip.

David Irvin

Great service, fair price, quick and easy. Good shop.

Thomas Husband

Jason and Rick were friendly, and most importantly, they were professional. They treated our sports car with kid gloves, and installed new tires on delicate aluminum rims without a problem. We will be repeat customers.

David Wallace

Good job!

Marysha Brown

Cracked my oil pan on New Years Day, they ordered the part over-night ( the shop wasn't even open on New Year's Day, the owner was just incredibly nice) and fixed it the next day! Other electrical issues caused the car fix to be delayed longer, but would definitely be happy to break down (as much as one could be) here again!

Adrian Palos

Bought a brand new tire for it to only go out 14 days later, was told they would repair it for me so I took it in. They claimed to be super busy and was told to just leave the tire, only to get a phone call 7 hours later with them saying there was nothing they could do. They insisted on blaming me, stating that in the short time from whenever the tire went flat to the point I noticed (at which point I instantly swapped on a spare) it had worn too much. Was told I would've been protected if I had only purchased the additional warranty, the warranty that was neither mentioned or offered to me when I purchased this tire new and was told my only option would be to buy a new tire. I wanted to support this local business after my first visit there was good but this experience has ensured I will never do business there again.

JIM GARCIA

Best place to rent a truck when moving

L

Have been to this tire center 3 times now. The first time was great and we ended up getting the tire fixed and I was on my way. The second time I was getting ready to drive out to the field in my truck, when I noticed the tire was really low pressure (same one that had previously been patched a couple days before). Went to Adam's at 8am (no other customers and only 30 min after opening) to see if they could put some air in it and fix it later when I got back (should be a 30sec fix right???). The one guy working on a car there said he couldn't help me because he was the only one there, even though all I was asking for was air in the tire and there wasn't a single customer in sight. He said to wait about 10 min and someone would be there to help. After 15 min I told him thanks, but no thanks, to which he wondered why I was leaving. Drove down the road to Big O Tires (which was swamped with customers) and in 2 minutes was filled up and on my way. Third time was getting another patch for the tire. Waited ~1.5 hrs to get the patch fixed. I didn't have my credit card to pay at the time so I told them I'd go home, grab it and come back, and they insisted I come back as soon as I can to pay for it (totally reasonable). When I come back it turns out they all left for lunch for an hour and left someone to look after the place, but she was no help in something as simple as paying for a tire patch. Really friendly staff, slow service, always playing gospel/church music. Their auto techs are really nice and up front with you about any issues. I'm heading to Big O Tires from now on. I recommend you all do too.

Rene Mayfield

On a long road trip we had an emergency and called Adam’s. They took us right away and we were back on the road in two hours. We use AAA recommended places which has always helped plus we got a discount as well. The people were very kind and helpful. Would definitely recommend.

Luke Luna

Don't be fooled by clean entrance and folksy vibe...these guys either have favorites or don't really care about their work. I really wanted to like them and trust them. I am not a car guy and I looked to the online reviews for guidance. I held off on writing this review because I thought I should think on it but the more I think about it the less satisfied I am with my experience there and I thought I'd warn others who might be fooled by their good reviews online. I took my Hyundai Tuscon in because I needed to rotate my tires and I noticed my stick shift was just slightly less responsive than when I'd purchased it, Well, we drove it around, Bill said he couldn't tell anything was wrong, and so in addition to rotating tires they switched out hydraulic fluid. That was the last time my car drove the way it used to. The clutch started getting worst and eventually failed. Paid to have it towed to their shop and I was basically without a vehicle for over two weeks. I had to call every few days to check in and I felt like I was bugging them, even though I felt like the communication should have gone both ways. I bought an entire new clutch kit and they installed it, but within a week there were other issues driving it. It would get run rough on the highway and then when I came to a stop, it would get stuck in first gear. I took it back two times and they acted like I made it up as it wouldn't do that when they drove it. Finally it did do the clutch freeze thing and they did some other work on it (this was back in Feb-Mar) but to this day it has never been fixed. My chief complaint is that they never seemed to try and figure out the problem. Bill acted like if I couldn't tell them the problem they couldn't help. They just fixed the minimum problem as best I could describe it and seemed content with that. I guess I just thought since they were the experts, they would take some ownership of the issue and try and get my car running again. I sunk a few grand into the whole or ordeal but I have never been able to get my car to work again and now it just sits where I parked it last. I'm rating them low based on not caring, bad communication (I kept having to re-new rental car at a higher rate due to not knowing), and not getting my car to run again, even though there hadn't been many issues leading up to the whole ordeal before they started "working" on it. Maybe they are a good place for some people but whether they are or not, I would not recommend them to someone who was not a car person themselves. I held off this review for awhile, but when I see they are still rated highly i feel like that is not representative of my experience.

Mi-Ae Lee

We had an emergency on a long road trip. AAA recommended this place and with AAA membership we got service priority and some discounts as well. Above all, the people here were very professional, kind, and honest!! Highly recommendable!!!!

Stephen DeMondo

Been using Adams for several years.Always good service and fair prices. I paid about the same price four tires balanced road hazard Etc as I would have paid for the just the tires at the dealership that's a huge savings. Of course the quality of the tires I got was actually better than when I've gotten at the dealer. I've also had repair work done there. I never had a problem with the repair or the price. I'm not an expert but I've done enough mechanical work on my cars to know when someone is trying to rip me off and the folks have Adams I've always been great.

William Weiss

I brought my Truck into Adam's Truck shop for an oil change and the mechanic noticed a bubble in my tire and saved me from a possible accident. I ordered some aftermarket rims and got four all new tires.

John and Stephanne Gillette

Adam's has always come through for us. Affordable and fast when you need them to be. The ideal Mom and Pop shop. Fair, honest, and friendly.

Will Adams

Best place to get automotive repairs and tires in las cruces

Jason Myers

Great service for a mom and pop business. Would definitely go back

Anabel Hacate

Adams Tire & Auto Center is a family run business and have been in business for 55years. Full service repair center specializing in all makes and models of vehicles. Also specializing in Tire sales of all major and economy brands of tires.

DanCliff 28

Extremely friendly and accommodating I recommend them strongly

Greg Coble

Suzy and the crew are awesome to do business with! Go see them for all your car needs!

michael Brown

Very good honest mechanics. Most mechanics in Las Cruces are terrible, but these guys are great. Don't waste your time anywhere else.

jason jackson

Good price and great service

Dennis Murphy

I used to work here and loved every minute of it and the people are great

Laurens Dogina

Always courteous service. Thank you for taking the time. Thanks, terrific!

David C. Holcomb

Quick, easy, & friendly.

Jacqueline Vallejos

At worst, total fraud. At best, the absolute worst customer service I've ever had in my life. Suzanne didn't look/acknowledge me when walked in but continued her conversation. Very unfriendly and unprofessional. After getting my car back, I had to take it to another mechanic shop an pay an extra $700 and took pictures of what they jacked up. Car went in without check engine light on and left with one. When I called, they claimed it had come in that way, which was 100% false, and they didn't even call me to tell me the check engine light was on. Suspicious, since they called me to make absolute certain I wouldn't charge them for a car handle that was prior broken, even confirming 3x that which I already knew. I called to complain and was refused to be given any other number for upper management. More, they literally responded saying "I thought you didn't want to pay more than you had to." So apart from not alerting me to the light, they try to cover up saying I should have paid more for them leaving my car in worse condition than when it arrived. WORST MOST COSTLY EXPERIENCE. Do not recommend.

Vivian Kensington

A few days ago I called your firm because I was having a lot of trouble. My truck just wasn't getting fuel and the gas would vaporize leaving us dead on the road. The previous day I had spent $160 at the Chevy dealer where one tank was cleaned and a new fuel valve installed. Your counsel regarding the winter blend of gas and the extreme heat was all I really needed. Thank you for taking the time to explain that gas was the problem not the truck. Your integrity and assistance will not be forgotten. Please share my appreciation with your boss who is to be commended for having you on his staff.

Ken Fitch

Had my pickup towed here to have repaired. After 3 days and no word, I found out that they had not even looked at it. I had the pickup towed to another shop and these guys charged me $100 for storage. I am a AAA member and should have gotten a $50 discount. That didn't happen. So if you take your vehicle to this shop, be prepared to pay $100 just to pull it inside their fence and that is above and beyond the cost of repairs.

Trombophonium

Awful service, had my car taken here because they are backed by AAA, however, my car was out for nearly 4 weeks and when I got it back it broke down again the next day. Will never go here again.

Prentice Rico

Wow! My BFF, Sue, recommended this place because my other mechanic went out of business. These guys are quick, honest & reliable. It's hard to find good car repair places that won't rip off a clueless gal like myself. I'm thankful I found Adam's Tire and Auto Center because I know I'm going to get fair prices and quality work. I love the positive energy at this shop.

Christopher Lopez

Fast and excellent service

Nathan Taylor

Honest mechanics, been going here for years.

Mark Watson

They saved us. Gave us a ridiculously low price for 2 days of repairs and made sure my son, 2 dogs and I had a safe place to sleep while they did an amazing job. Really went the extra mile... make that 800 miles. They made sure we got home. A business you can trust!

Freddy F

Wouldnt recommend. One mechanic. Kept car nine days. Had to take it to another shop.

And Hut

I gave my car for one problem the first time and they ended up messing other stuff for which I had to go to them again. They did the same thing and I had to go again. They ripped me of a lot of money and my relatively new car that was never even in any accident has many new problems that did not exist before. Worst experience!

Bernadet Redding

Awesome! I went with my daughter to go eat lunch and my vehicle quit. Suzy answered the phone. They had just shut down but said her and her husband would come look at it. They came to the restaurant and found the tensioner had broken. Rick went back to the shop, got his truck and flat bed, came back and took our car back to the shop. Suzy then took me and my daughter back home. They are always so friendly and willing to go above and beyond for their customers. Thank you so much!!