Not horrible people or anything, but would only go here for matters of convenience. Had a failed inspection and staff was very vague on how to go forward with fixing the issue. This could have been just bad communication between the mechanic and front desk staff, I don't know. I'm sure the mechanics are knowledgeable there, but when I ran into issues passing the inspection, what was communicated to me was very vague and not helpful.
Also had another issue that I knew for sure was only a bad hose, but I wanted to see what they would charge to fix since I didn't have a ton of time on my hands. They quoted $260. They have on their price board that they charge $95 an hour for general repair labor, so instead I made the time to get online, get the part I need for $13 and do about 45 minutes worth of work to get the part replaced. Not sure where they got $260 from, but that would basically be the part, plus 2.5 hours of work. They could have easily done this job for $108 and it would have been consistent with their pricing, but they were going to charge me way more than double that.
Again, I didn't have any absolutely horrible experiences here, but with the general vibe I get about this place, I wouldn't want them to be my primary mechanics. I know others around who are more directly involved with the customers and more clearly communicate the issues and how to move forward. And there's certainly more out there that are consistent with pricing and won't just jack up prices for no reason.