We, between my husband and myself have bought 18 tires in the last 6 months. A set of 4 for two Ford Fusions, a Ford Taurus, a F150 and a set of 2 for another Ford Taurus. The 2nd Ford Fusion, I purchased a set of two on June 3rd after Armando explained the side walls were getting thin on the back tires. I ordered the second set of 2 to go on the back. He asked if I could buy new lug nuts to go all the way around. He said they would change out the lug nuts when I came in on Friday to get the two rear tires on. I stopped in on Thursday to make sure the lug nuts were the correct ones. He told me they were. We took the car on Friday to get the tires put on the back. After waiting about 20 min. Armando said the truck was late and they couldn't do it Friday, could we bring it back Satutday. We did. He then told me the lug nuts were the wrong ones, so I had to go exchange them. At that time they discovered there were two broken lug bolts on the drivers side front wheel while they were putting on the new lug nuts on the front tires. Armando apologized and admitted it was their fault and said they would make it right and fix it at no charge. This was on June 7th. Also between the time of getting the front tires put on and June 7th. one of the front hub caps fell off. Armando said we needed a new hub cap, which my granddaughter had just put a new one on in October. I purchased a new one. My husband put on the new hub cap and found that the lug nuts were not tight on that wheel. The other three were Ok. He said they could do the lug bolts on Tuesday June 11th. I called to make sure they could do them, he put me off again until today, toward the end of the day. I called around 3:30 p.m. He said he could do it if I coud get it there and leave it for an hour or so. I took it in right after that. He acted like it was all fine until the other employee was working with someone else and discovered that job was going to take longer than they thought. Armando then wanted to put me off again till the next morning. I explained that we had been put off too many times. I got upset, he got upset. He said he didn't break the lug bolts. I said maybe you, not personally but they did break them. He admitted it was their fault. He told me he was trying to treat me right and I wasn't understanding and I could just leave. I will not go back!!! I was worried they might break something else. My granddaughters safty is the most important. This will be reported to their corporate company.
My name changed. Tires were bought under Edward Barnum and Patti or Patricia Barnum. I see there are several people who wrote reviews being asked to purchase new lug nuts and where they stripped the lug bolts.